Cable One

Compensation

Full Description

Job Title: Service Delivery Fulfillment Specialist I Company Overview: Cable One, operating under the Sparklight brand, is a leading provider of high-speed internet, cable TV, and phone services across the United States. We are committed to connecting our customers and communities with reliable technology and exceptional service. Our company values innovation, employee growth, and community engagement. Role Overview: As a Service Delivery Fulfillment Specialist I, you will play a crucial role in ensuring our customers receive timely and accurate service installations and activations. You will be the key liaison between customers, field technicians, and internal teams to guarantee a seamless service delivery experience. What You'll Do: - You will coordinate and schedule service installations and activations to meet customer expectations. - You will communicate effectively with customers to provide updates and resolve any service-related issues. - You will collaborate with field technicians and internal departments to ensure accurate and timely service fulfillment. - You will monitor service delivery progress and proactively address any delays or challenges. - You will maintain detailed records of service orders and customer interactions. - You will assist in troubleshooting service delivery problems and escalate issues when necessary. - You will contribute to process improvements to enhance service delivery efficiency. What You Bring: - Minimum of 1-2 years of experience in service delivery, customer service, or a related field. - Strong communication and interpersonal skills to interact with customers and team members. - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. - Proficiency with service management software and Microsoft Office Suite. - Detail-oriented with strong organizational skills. Bonus Points If You Have: - Experience in the telecommunications or cable industry. - Knowledge of field service operations and scheduling systems. - Familiarity with troubleshooting technical service issues. - Customer service certification or related training. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for career growth and professional development. - We offer a supportive and inclusive work environment that values diversity. - We offer wellness programs and employee assistance resources. - We offer employee discounts on our products and services. Ready to Apply? To join our team as a Service Delivery Fulfillment Specialist I, please submit your resume and cover letter through our careers page at www.cableone.com/careers. We look forward to connecting with you!