Cable One

Compensation

Full Description

Job Title: Service Delivery Fulfillment Specialist I Company Overview: Cable One, operating under the Sparklight brand, is a leading provider of high-speed internet, cable TV, and phone services across the United States. We are committed to connecting our customers and communities with reliable technology and exceptional service, fostering a culture of respect, wellness, and career growth for our associates. Role Overview: As a Service Delivery Fulfillment Specialist I, you will play a crucial role in ensuring our customers receive timely and accurate service installations and activations. You will be the key liaison between customers, field technicians, and internal teams to deliver a seamless service experience. What You'll Do: - You will coordinate and schedule service installations and activations to meet customer expectations. - You will communicate effectively with customers to provide updates and resolve service-related issues. - You will collaborate with field technicians and internal departments to ensure accurate service delivery. - You will monitor service orders and troubleshoot any delays or discrepancies. - You will maintain detailed records of service activities and customer interactions. - You will assist in identifying process improvements to enhance service fulfillment efficiency. - You will support compliance with company policies and industry regulations. What You Bring: - Minimum of 1-2 years of experience in service delivery, customer service, or a related field. - Strong communication and interpersonal skills to interact with customers and team members. - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. - Proficiency with service management software and basic computer applications. - Detail-oriented mindset with strong problem-solving abilities. Bonus Points If You Have: - Experience in the telecommunications or cable industry. - Knowledge of service order management systems. - Familiarity with field technician coordination and dispatch processes. - Customer service certification or related training. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer a supportive work environment that values diversity and inclusion. - We offer wellness programs and resources to support your health and work-life balance. - We offer employee discounts on our products and services. Ready to Apply? To join our team as a Service Delivery Fulfillment Specialist I, please submit your resume and cover letter through our careers page at www.cableone.com/careers. We look forward to connecting with you!