Teleperformance

Develop and facilitate training programs for new hires and existing employees, focusing on customer service and confidentiality. | Minimum 1 year call center supervisory or training experience, excellent communication skills, and the ability to work under pressure. | Overview: About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: • Paid Training • Competitive Wages • Full Benefits (Medical, Dental, Vision, 401k and more) • Paid Time Off • Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! Purpose Develop and facilitate progression and enhancement training for new hires in order to meet and exceed all aspects of client needs and requirements according to policies and procedures This position is 100% work at home. While this position will be working from home, this candidate must be located within the US and be eligible to work in the US without sponsorship. This is a temporary STRETCH assignment. This temporary role is expect to last March - May, with a change to turn into a permanent role at the end of the assignment based on performance and business need. Responsibilities: Your Responsibilities • Coordinate new hire, progression and enhancement training • Train new and existing employees on client projects emphasizing customer confidentiality and security • Develop non-classroom communication and training materials • Assess individual participant and class performance • Participate in minor client interaction including effective curriculum feedback and client visits • Demonstrate the highest standards of ethical and professional conduct in dealing with new employees • Thrive as a team player in a fast paced, high energy, change oriented environment • Ensure all policies and procedures are adhered to including Security, HR, Operations, etc. • Perform other related duties and assignments as required and assigned by supervisor or manager Qualifications: Qualifications • Minimum 1 year call center supervisory or training experience in high paced customer focused environment • Six months previous Customer Service Experience • Ability to work under pressure, plan, meet deadlines and be accountable for the performance of others • Requires solid organizational, administrative, leadership and time management skills • Able to demonstrate personal ownership of tasks and follow through to obtain desired results • Must have a keen sense of attention to detail, taking the initiative • Must be enthusiastic and comfortable speaking in front of large groups of people • Patience with various types of learners • Skilled in determining why and how tasks should be handled to effective completion • Proven experience in overcoming unexpected difficulties and using logical problem solving skills • Excellent written and verbal communication skills • Prior training curriculum development (instructional design) experience preferred • Must have availability to work various shifts influenced by current business needs • College degree preferred or equivalent work experience required • High school diploma or GED required • Must pass background and drug tests Soft Skills • Process Excellence • Collaboration • Communication • Emotional Intelligence • Open-Mindedness • Critical Thinking • Solution Orientation • Entrepreneurship • AI Proficiency • Data Literacy Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. TP is an Equal Opportunity Employer

Develop and facilitate training programs for new hires and existing employees, ensuring compliance and performance improvement. | Minimum of 1 year call center supervisory or training experience, strong communication skills, and the ability to work under pressure. | Overview About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! Purpose Develop and facilitate progression and enhancement training for new hires in order to meet and exceed all aspects of client needs and requirements according to policies and procedures This position is 100% work at home. While this position will be working from home, this candidate must be located within the US and be eligible to work in the US without sponsorship. This is a temporary STRETCH assignment. This temporary role is expect to last March - May, with a change to turn into a permanent role at the end of the assignment based on performance and business need. Responsibilities Your Responsibilities Coordinate new hire, progression and enhancement training Train new and existing employees on client projects emphasizing customer confidentiality and security Develop non-classroom communication and training materials Assess individual participant and class performance Participate in minor client interaction including effective curriculum feedback and client visits Demonstrate the highest standards of ethical and professional conduct in dealing with new employees Thrive as a team player in a fast paced, high energy, change oriented environment Ensure all policies and procedures are adhered to including Security, HR, Operations, etc. Perform other related duties and assignments as required and assigned by supervisor or manager Qualifications Qualifications Minimum 1 year call center supervisory or training experience in high paced customer focused environment Six months previous Customer Service Experience Ability to work under pressure, plan, meet deadlines and be accountable for the performance of others Requires solid organizational, administrative, leadership and time management skills Able to demonstrate personal ownership of tasks and follow through to obtain desired results Must have a keen sense of attention to detail, taking the initiative Must be enthusiastic and comfortable speaking in front of large groups of people Patience with various types of learners Skilled in determining why and how tasks should be handled to effective completion Proven experience in overcoming unexpected difficulties and using logical problem solving skills Excellent written and verbal communication skills Prior training curriculum development (instructional design) experience preferred Must have availability to work various shifts influenced by current business needs College degree preferred or equivalent work experience required High school diploma or GED required Must pass background and drug tests Soft Skills Process Excellence Collaboration Communication Emotional Intelligence Open-Mindedness Critical Thinking Solution Orientation Entrepreneurship AI Proficiency Data Literacy Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. TP is an Equal Opportunity Employer

Responding to customer inquiries via multiple channels, resolving issues, and providing feedback. | High school diploma or equivalent, at least 6 months of customer service experience, ability to type 25 WPM, familiarity with Windows systems. | Overview About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! Use your own Device! This position will allow you to use your own personal device (desktop, laptop or tablet). Devices must have Windows 11 or later, minimum of 4GB RAM, Etherenet LAN connection for Internet. So no need to head into an office, you can work in any quiet & confidential space of your home..what's better? a space AND system you're familiar with, WIN WIN! Responsibilities Your Responsibilities As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns Calmly attempt to resolve and de-escalate any issues Escalate interactions when necessary and appropriate Respond to requests for assistance and/or possible processing payments Track all call related information for auditing and reporting purposes Provide feedback on call issues Upsell if required Qualifications We’re looking for fearless people – people who are inspired to deliver only the best in all that we do. Qualifications: High School Diploma or equivalent. Minimum of 6 months of customer service experience. Must be 18 years of age or older. Ability to type at least 25 words per minute. Comfortable with desktop computer systems and have general knowledge of Windows-based systems. Customer service and/or sales experience preferred. College degree preferred but not required. Key Competencies: Process Excellence: Demonstrate commitment to following established procedures and be customer service driven. Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals. Communication: Outstanding communication, listening, and analytical skills. Organizational Skills: Strong organizational and problem-solving skills. Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused. Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts. Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience. Work from Home Requirements: Must be able to provide a personal device (desktop, laptop or tablet), with Windows 11 or later, Wired Ethernet LAN connection, Internet Connection (Satellite, wireless and dial-up ISP are not permitted), a minimum of 4GB RAM Internet Requirements: Minimum subscribed download rate equal or exceeds 15.0 Mbps Minimum subscribed upload rate equal or exceeds 5.0 Mbps ISP must have no packet loss and ping under 50ms Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN Proof of internet speed required Clean and quiet workspace Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. EOE/Disability/Vets

Assist policyholders with inquiries, resolve issues, and support policy changes in a customer service environment. | High school diploma or equivalent, 6+ months customer service experience, comfortable with computers, and strong communication skills. | Overview About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. If you are on the hunt for a career and not just another job, TP is the place for you! We want to invest in your future! How do you become a Licensed Insurance Agent? TP offers a 5-day paid training to help you prepare for the State Insurance Exam. You read that correctly, you’ll get PAID TO STUDY! What can you expect? TP will provide a Trainer, study materials, cover the cost and schedule your state exam! After you pass your exam, TP will support you obtaining your license in the 50 states/territories we operate in! Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY. Responsibilities Your Responsibilities As a Pre-Licensed Representative are required to use excellent decision-making skills and innovation to resolve issues and respond to consumer concerns while adhering to company and departmental guidelines. The position is responsible for resolving high level consumers issues in a fast-paced environment. Resolve complex consumer issues and advise first level representatives on high level issues. Assist policy holders with billing questions and concerns Provide support to policy holders with any policy changes requested Support policy holders needs by providing recommendations and adjusting as necessary Qualifications We’re looking for fearless people – people who are inspired to deliver only the best in all that we do. Qualifications: High School Diploma or equivalent. Minimum of 6 months of customer service experience. Must be 18 years of age or older. Ability to type at least 25 words per minute. Comfortable with desktop computer systems and have general knowledge of Windows-based systems. Customer service and/or sales experience preferred. College degree preferred but not required. Key Competencies: Process Excellence: Demonstrate commitment to following established procedures and be customer service driven. Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals. Communication: Outstanding communication, listening, and analytical skills. Organizational Skills: Strong organizational and problem-solving skills. Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused. Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts. Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience. Work from Home Requirements: Internet Requirements: Minimum subscribed download rate equal or exceeds 15.0 Mbps Minimum subscribed upload rate equal or exceeds 5.0 Mbps ISP must have no packet loss and ping under 50ms Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN Proof of internet speed required Clean and quiet workspace Be One of Our People It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. EOE/Disability/Vets

Handle customer inquiries, resolve issues, and provide excellent service to ensure customer satisfaction. | High school diploma or equivalent, 6+ months customer service experience, ability to type at least 25 WPM, basic computer skills. | Overview About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY. Responsibilities Your Responsibilities Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Handle and carefully respond to all customer inquiries Provide excellent customer service through active listening Work with confidential customer information and treat it sensitively Aim to resolve issues on the first call by being proactive Appropriately communicate with customers Calmly attempt to resolve and de-escalate any issues Escalate interactions when necessary and appropriate Track all call related information for auditing and reporting purposes Provide feedback on call issues Upsell if required Qualifications We’re looking for fearless people – people who are inspired to deliver only the best in all that we do. Qualifications: High School Diploma or equivalent. Minimum of 6 months of customer service experience. Must be 18 years of age or older. Ability to type at least 25 words per minute. Comfortable with desktop computer systems and have general knowledge of Windows-based systems. Customer service and/or sales experience preferred. College degree preferred but not required. Key Competencies: Process Excellence: Demonstrate commitment to following established procedures and be customer service driven. Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals. Communication: Outstanding communication, listening, and analytical skills. Organizational Skills: Strong organizational and problem-solving skills. Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused. Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts. Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience. Work from Home Requirements: Internet Requirements: Minimum subscribed download rate equal or exceeds 15.0 Mbps Minimum subscribed upload rate equal or exceeds 5.0 Mbps ISP must have no packet loss and ping under 50ms Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN Proof of internet speed required Clean and quiet workspace Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. EOE/Disability/Vets

Provide expert support and guidance to clients on property and casualty insurance policies, handle inquiries and claims, and collaborate with internal teams to ensure excellent service delivery. | Valid Property & Casualty insurance license with at least 2 years of relevant experience, strong communication and problem-solving skills, proficiency in CRM software and Microsoft Office, and ability to work independently remotely. | Job Title: Remote Property & Casualty Licensed Insurance Representative - Non-Sales Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and sustainable solutions to some of the world’s most recognized brands. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance fosters a culture of excellence and continuous growth. Role Overview: As a Remote Property & Casualty Licensed Insurance Representative, you will play a crucial role in supporting clients with their insurance needs without engaging in sales. Your expertise will ensure customers receive accurate information and assistance related to their property and casualty insurance policies. What You'll Do: - You will provide expert guidance and support to clients regarding their property and casualty insurance policies. - You will handle customer inquiries and resolve issues efficiently while maintaining high customer satisfaction. - You will review and process insurance claims and documentation accurately. - You will collaborate with internal teams to ensure seamless service delivery. - You will maintain up-to-date knowledge of insurance regulations and company policies. - You will document all customer interactions thoroughly and accurately. - You will assist in training new team members and share best practices. What You Bring: - You bring a valid Property & Casualty insurance license with at least 2 years of experience in a customer service or insurance support role. - You have strong knowledge of insurance products, policies, and claims processes. - You possess excellent communication and problem-solving skills. - You are proficient with CRM software and Microsoft Office Suite. - You demonstrate the ability to work independently in a remote environment. Bonus Points If You Have: - Experience working in a remote customer service or insurance environment. - Additional insurance licenses or certifications. - Bilingual abilities to support diverse customer bases. - Familiarity with digital business service platforms. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive company culture. - We offer competitive compensation and performance-based incentives. Ready to Apply? Please submit your resume and cover letter through our online application portal at Teleperformance careers page. We look forward to welcoming you to our team!

Handle inbound customer inquiries, resolve issues efficiently, document interactions, collaborate with team, stay updated on products, manage multiple interactions, and contribute to team goals. | At least 2 years of customer service experience, excellent communication, CRM proficiency, problem-solving skills, and reliable remote work setup. | Job Title: Remote Customer Service Representative Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and digitally powered solutions to some of the world’s most renowned brands. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance is committed to creating meaningful and sustainable business improvements for its clients. Role Overview: As a Remote Customer Service Representative, you will be the frontline ambassador for Teleperformance’s clients, providing exceptional support and ensuring customer satisfaction. This role is designed for individuals who thrive in a fast-paced environment and are passionate about delivering outstanding service remotely. What You'll Do: - You will handle inbound customer inquiries with professionalism and empathy. - You will resolve customer issues efficiently while maintaining high satisfaction levels. - You will document customer interactions accurately in the company’s CRM system. - You will collaborate with team members and supervisors to improve service delivery. - You will stay updated on product knowledge and company policies to assist customers effectively. - You will manage multiple customer interactions simultaneously while maintaining quality. - You will contribute to achieving team performance goals and metrics. What You Bring: - You bring at least 2 years of experience in customer service or a related field. - You have excellent communication skills, both verbal and written. - You are proficient with CRM software and basic computer applications. - You demonstrate strong problem-solving abilities and patience. - You have a reliable internet connection and a quiet workspace suitable for remote work. Bonus Points If You Have: - Experience working in a remote customer service role. - Multilingual abilities or fluency in a second language. - Familiarity with digital business services or technology sectors. - Previous experience with Teleperformance or similar global service providers. What We Offer: - We offer competitive compensation and performance-based incentives. - We offer comprehensive training and ongoing professional development. - We offer flexible remote work arrangements to support work-life balance. - We offer a supportive and inclusive company culture. - We offer access to wellness programs and employee assistance resources. Ready to Apply? Please submit your resume and a brief cover letter outlining your relevant experience and why you are a great fit for the Remote Customer Service Representative role at Teleperformance. We look forward to hearing from you!

Designing, delivering, and improving training programs for call center agents to enhance their skills and performance. | Minimum 3 years experience in call center training, strong communication skills, proficiency with training software, and knowledge of call center operations. | Job Title: Call Center Trainer Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and digitally powered solutions that help the world’s top brands optimize their operations. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance fosters a dynamic and inclusive environment focused on growth, excellence, and sustainability. Role Overview: As a Call Center Trainer at Teleperformance, you will play a crucial role in enhancing the skills and performance of our call center agents. Your purpose is to design, deliver, and continuously improve training programs that empower employees to provide exceptional customer service and meet business objectives. What You'll Do: - You will develop and implement comprehensive training programs tailored to call center operations. - You will conduct engaging training sessions, both in-person and virtually, to ensure agent readiness. - You will assess training effectiveness through evaluations and feedback to drive continuous improvement. - You will collaborate with management to identify training needs and update materials accordingly. - You will mentor and support new hires and existing staff to enhance their skills and confidence. - You will maintain detailed training records and prepare reports on training outcomes. - You will stay updated on industry trends and incorporate best practices into training content. - You will foster a positive learning environment that encourages employee development and engagement. What You Bring: - Minimum of 3 years experience in call center training or a related role. - Strong knowledge of call center operations and customer service principles. - Excellent communication and presentation skills with the ability to engage diverse audiences. - Proficiency in using training software and virtual training platforms. - Ability to analyze training needs and measure program effectiveness. - Strong organizational skills and attention to detail. Bonus Points If You Have: - Experience with e-learning development tools and multimedia content creation. - Certification in training or instructional design (e.g., CPTD, ATD). - Multilingual abilities, especially in languages relevant to our global client base. - Background in coaching or performance management within call centers. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional growth and career advancement within a global company. - We offer a supportive and inclusive work culture that values diversity and employee well-being. - We offer flexible work arrangements to promote work-life balance. - We offer ongoing training and development programs to enhance your skills. Ready to Apply? To join our team as a Call Center Trainer, please submit your resume and cover letter through our careers page at www.teleperformance.com/careers. We look forward to hearing from you!

Provide expert support to customers regarding property and casualty insurance policies, claims, and coverage without engaging in sales, ensuring compliance and excellent service. | Valid Property & Casualty insurance license with 2+ years of customer service or insurance support experience, strong communication and problem-solving skills, proficiency with CRM software, and ability to work independently remotely. | Job Title: Remote Property & Casualty Licensed Insurance Representative - Non-Sales Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and digitally powered solutions to some of the world’s most recognized brands. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance is committed to creating meaningful and sustainable business improvements for its clients. Role Overview: As a Remote Property & Casualty Licensed Insurance Representative, you will play a crucial role in supporting customers with their insurance needs without engaging in sales. Your expertise will help clients navigate their policies, claims, and coverage questions, ensuring a seamless and positive customer experience. What You'll Do: - You will assist customers by providing accurate information about their property and casualty insurance policies. - You will handle inquiries related to claims, coverage details, and policy changes with professionalism and clarity. - You will ensure compliance with all regulatory and company standards while managing customer interactions. - You will document all customer communications thoroughly and accurately in the system. - You will collaborate with internal teams to resolve complex customer issues efficiently. - You will maintain up-to-date knowledge of insurance products, industry trends, and regulatory changes. - You will provide empathetic and patient support to customers, enhancing their overall satisfaction. What You Bring: - You have a valid Property & Casualty insurance license with at least 2 years of experience in a customer service or insurance support role. - You possess strong communication skills, both verbal and written, with the ability to explain complex insurance concepts clearly. - You are proficient in using CRM software and other digital tools to manage customer information. - You demonstrate excellent problem-solving skills and attention to detail. - You are self-motivated and capable of working independently in a remote environment. Bonus Points If You Have: - Experience working in a non-sales insurance support role. - Familiarity with claims processing and policy administration. - Additional insurance licenses or certifications. - Previous experience in a global or multicultural work environment. What We Offer: - We offer a fully remote work environment with flexible scheduling to support work-life balance. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth within a global company. - We offer a supportive and inclusive company culture that values diversity and employee well-being. - We offer competitive compensation and performance-based incentives. Ready to Apply? To join our team as a Remote Property & Casualty Licensed Insurance Representative, please submit your resume and cover letter through our online application portal at www.teleperformance.com/careers. We look forward to hearing from you!

Designing, delivering, and evaluating training programs to improve call center agent performance and customer service quality. | Minimum 3 years experience in call center training or related roles with strong communication, instructional design, and organizational skills. | Job Title: Call Center Trainer Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and efficient solutions to some of the world’s most recognized brands. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance is committed to creating meaningful and sustainable business improvements through advanced technology and exceptional customer service. Role Overview: As a Call Center Trainer at Teleperformance, you will play a crucial role in enhancing the skills and performance of our call center agents. Your primary focus will be to design, deliver, and evaluate training programs that ensure our teams provide outstanding customer experiences and meet operational goals. What You'll Do: - You will develop and implement comprehensive training programs tailored to call center operations. - You will conduct engaging training sessions for new hires and ongoing employee development. - You will assess training effectiveness through evaluations and feedback to continuously improve learning outcomes. - You will collaborate with management to identify training needs and update materials accordingly. - You will support agents with coaching and performance improvement plans. - You will maintain training records and prepare reports on training activities and results. - You will stay updated on industry trends and incorporate best practices into training content. What You Bring: - You bring at least 3 years of experience in call center training or a related role. - You have strong communication and presentation skills to engage diverse audiences. - You possess knowledge of call center technologies and customer service best practices. - You demonstrate the ability to design effective training materials and programs. - You have excellent organizational skills and attention to detail. Bonus Points If You Have: - Experience with e-learning platforms and digital training tools. - Certification in training or instructional design. - Background in quality assurance or call center operations. - Multilingual abilities to support diverse teams. What We Offer: - We offer competitive salary and comprehensive benefits packages. - We offer opportunities for professional growth and career advancement. - We offer a dynamic and inclusive work environment. - We offer access to cutting-edge technology and training resources. - We offer flexible work arrangements to support work-life balance. Ready to Apply? Submit your resume and cover letter through our careers page at Teleperformance.com/careers. Join us and help shape the future of customer service excellence.

Provide exceptional remote customer service by handling inquiries, resolving issues, and maintaining accurate records while collaborating with the team to enhance service quality. | Minimum 2 years customer service experience, strong communication and problem-solving skills, proficiency with CRM software, and ability to work independently in a remote environment. | Job Title: Remote Customer Service Representative Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and digitally powered solutions that help the world’s top brands optimize their operations. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance fosters a culture of excellence and continuous growth. Role Overview: As a Remote Customer Service Representative, you will be the frontline ambassador for our clients, providing exceptional support and ensuring customer satisfaction. This role is designed for individuals who thrive in a dynamic, remote work environment and are committed to delivering outstanding service. What You'll Do: - You will handle inbound and outbound customer inquiries with professionalism and empathy. - You will resolve customer issues efficiently while maintaining high satisfaction levels. - You will document customer interactions accurately in the company’s CRM system. - You will collaborate with team members and management to improve service processes. - You will stay updated on product knowledge and company policies to provide accurate information. - You will meet or exceed performance metrics and quality standards consistently. - You will adapt to changing client needs and contribute to a positive remote work culture. What You Bring: - You bring at least 2 years of experience in customer service or a related field. - You have excellent communication skills, both verbal and written. - You are proficient with CRM software and basic computer applications. - You demonstrate strong problem-solving abilities and attention to detail. - You are self-motivated and capable of working independently in a remote setting. Bonus Points If You Have: - Experience working in a remote customer service role. - Multilingual abilities or fluency in a second language. - Familiarity with digital business services or technology sectors. - Previous experience with Teleperformance or similar global service providers. What We Offer: - We offer competitive compensation and performance-based incentives. - We offer comprehensive training and ongoing professional development. - We offer flexible remote work arrangements to support work-life balance. - We offer a supportive and inclusive company culture focused on employee well-being. - We offer opportunities for career advancement within a global organization. Ready to Apply? Submit your resume and cover letter through our online application portal at Teleperformance careers page. Join us and be part of a global team dedicated to excellence in customer service.

Provide exceptional customer support remotely by handling inquiries, resolving issues, and maintaining accurate records. | Minimum 2 years customer service experience, strong communication skills, proficiency with CRM software, and ability to work independently remotely. | Job Title: Remote Customer Service Representative Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and digitally powered solutions that help the world’s top brands optimize their operations. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance fosters a culture of excellence and continuous growth. Role Overview: As a Remote Customer Service Representative, you will be the frontline ambassador for our clients, providing exceptional support and ensuring customer satisfaction. This role is vital in maintaining strong customer relationships and enhancing the overall customer experience through effective communication and problem-solving. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, or chat. - You will resolve customer issues efficiently, ensuring a positive outcome and customer satisfaction. - You will document all interactions accurately in the company’s CRM system. - You will collaborate with team members and other departments to address complex customer needs. - You will stay informed about product updates and company policies to provide accurate information. - You will identify opportunities to improve customer service processes and share feedback. - You will maintain a high level of professionalism and empathy in all customer interactions. What You Bring: - You have at least 2 years of experience in customer service or a related field. - You possess excellent communication skills, both written and verbal. - You are proficient with CRM software and basic computer applications. - You demonstrate strong problem-solving abilities and attention to detail. - You are self-motivated and able to work independently in a remote environment. Bonus Points If You Have: - Experience working in a remote customer service role. - Multilingual abilities or fluency in a second language. - Familiarity with digital business services or technology sectors. - Previous experience with Teleperformance or similar global service providers. What We Offer: - We offer competitive salary and performance-based incentives. - We offer comprehensive health benefits including medical, dental, and vision. - We offer flexible remote work arrangements to support work-life balance. - We offer ongoing training and professional development opportunities. - We offer a supportive and inclusive company culture that values diversity. Ready to Apply? Please submit your resume and a cover letter outlining your relevant experience and why you are a great fit for the Remote Customer Service Representative role at Teleperformance. We look forward to hearing from you!

Designing, delivering, and improving training programs to enhance call center agent performance and customer service quality. | Minimum 3 years experience in call center training or operations, strong communication and presentation skills, proficiency with digital training tools, and ability to analyze performance data. | Job Title: Call Center Trainer Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and digitally powered solutions to some of the world’s most renowned brands. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance is committed to creating meaningful and sustainable business improvements for its clients. Role Overview: As a Call Center Trainer at Teleperformance, you will play a crucial role in enhancing the skills and performance of our call center agents. Your purpose is to design, deliver, and continuously improve training programs that empower employees to provide exceptional customer service and meet company standards. What You'll Do: - You will develop and implement comprehensive training programs tailored to call center operations. - You will conduct engaging training sessions, both in-person and virtually, to ensure agent readiness. - You will assess trainee progress and provide constructive feedback to support continuous improvement. - You will collaborate with management to identify training needs and update materials accordingly. - You will monitor and evaluate the effectiveness of training initiatives through performance metrics. - You will support new hire onboarding and ongoing professional development for existing staff. - You will maintain up-to-date knowledge of industry best practices and incorporate them into training content. - You will foster a positive learning environment that encourages growth and teamwork. What You Bring: - Minimum of 3 years experience in call center operations or training roles. - Strong communication and presentation skills with the ability to engage diverse audiences. - Proficiency in using digital training tools and learning management systems. - Ability to analyze performance data and translate insights into actionable training improvements. - Excellent organizational skills and attention to detail. - A proactive and adaptable approach to problem-solving and learning. Bonus Points If You Have: - Experience with multilingual or multicultural training environments. - Certification in training or instructional design (e.g., CPT, ATD). - Familiarity with customer service software and CRM platforms. - Background in coaching or mentoring within a call center setting. What We Offer: - We offer competitive salary and comprehensive benefits packages. - We offer opportunities for professional growth and career advancement. - We offer a supportive and inclusive workplace culture. - We offer flexible work schedules and remote training options. - We offer access to cutting-edge digital tools and resources. Ready to Apply? To join our dynamic team at Teleperformance as a Call Center Trainer, please submit your resume and cover letter through our careers portal or email them directly to recruitment@teleperformance.com. We look forward to hearing from you!

Provide exceptional remote customer service by handling inquiries, resolving issues, and maintaining accurate records while collaborating with the team to enhance service quality. | 1-2 years of customer service experience, proficiency in CRM software, excellent communication skills, and ability to work remotely with a reliable internet connection. | Job Title: Remote Customer Service Representative Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and digitally powered solutions that help the world’s top brands optimize their operations. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance fosters a culture of excellence and continuous growth. Role Overview: As a Remote Customer Service Representative, you will be the frontline ambassador for our clients, providing exceptional support and ensuring customer satisfaction. This role is designed for individuals who thrive in a fast-paced environment and are committed to delivering outstanding service remotely. What You'll Do: - You will handle inbound customer inquiries with professionalism and empathy. - You will resolve customer issues efficiently while maintaining high satisfaction levels. - You will document interactions accurately in the company’s CRM system. - You will collaborate with team members and supervisors to improve service quality. - You will stay updated on product knowledge and company policies. - You will manage multiple communication channels including phone, email, and chat. - You will meet or exceed performance metrics and quality standards. What You Bring: - You bring at least 1-2 years of customer service experience, preferably in a remote setting. - You have excellent communication skills, both verbal and written. - You are proficient with CRM software and basic computer applications. - You demonstrate strong problem-solving abilities and patience. - You have a reliable internet connection and a quiet workspace for remote work. Bonus Points If You Have: - Experience working with global brands or in a multilingual environment. - Familiarity with digital business services or technology sectors. - Additional language skills beyond English. - Previous experience in a high-volume call center. What We Offer: - We offer competitive pay and performance-based incentives. - We offer flexible remote work arrangements to support work-life balance. - We offer comprehensive training and ongoing professional development. - We offer a supportive and inclusive company culture. - We offer access to wellness programs and employee assistance resources. Ready to Apply? Please submit your resume and a brief cover letter through our online application portal at www.teleperformance.com/careers. We look forward to welcoming you to our team!

Supervise call center agents, monitor performance, provide coaching, manage scheduling, handle escalations, collaborate cross-functionally, report to management, and foster team engagement. | 3+ years in call center operations or supervision, leadership skills, CRM proficiency, communication skills, data analysis ability, and shift flexibility. | Job Title: Call Center Operations Supervisor Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and efficient solutions to some of the world’s most recognized brands. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance is committed to creating meaningful and sustainable business impacts through advanced technology and exceptional customer service. Role Overview: As a Call Center Operations Supervisor, you will play a critical role in overseeing daily call center activities to ensure operational excellence and superior customer experience. You will lead a team of agents, driving performance, coaching for success, and implementing strategies to meet and exceed service goals. What You'll Do: - You will supervise and support call center agents to maintain high-quality customer interactions. - You will monitor key performance indicators and implement improvement plans as needed. - You will provide coaching and training to enhance team skills and productivity. - You will manage scheduling and workforce planning to optimize coverage and efficiency. - You will handle escalated customer issues, ensuring timely and effective resolution. - You will collaborate with other departments to align operational goals and share best practices. - You will prepare and present performance reports to senior management. - You will foster a positive and motivating work environment that encourages team engagement. What You Bring: - Minimum of 3 years experience in call center operations or customer service supervision. - Strong leadership and team management skills with a focus on coaching and development. - Proficiency in call center software and CRM systems. - Excellent communication and interpersonal skills. - Ability to analyze data and make informed decisions to improve performance. - Flexibility to work in shifts and adapt to a fast-paced environment. Bonus Points If You Have: - Experience with workforce management tools. - Knowledge of quality assurance processes. - Bilingual abilities or multilingual skills. - Previous experience in a global or multicultural call center environment. What We Offer: - We offer competitive salary and performance-based incentives. - We offer comprehensive health and wellness benefits. - We offer opportunities for professional growth and career advancement. - We offer a supportive and inclusive workplace culture. - We offer flexible scheduling options to support work-life balance. Ready to Apply? Submit your resume and cover letter through our online application portal at Teleperformance careers page. Join us and be part of a global team dedicated to excellence in customer service and operational leadership.

Designing, delivering, and improving training programs to enhance call center agent performance and customer service quality. | At least 3 years of experience in call center training, strong communication skills, proficiency with training software, and knowledge of call center operations. | Job Title: Call Center Trainer Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and digitally powered solutions that help top brands optimize their operations. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance fosters a dynamic and inclusive environment focused on growth and excellence. Role Overview: As a Call Center Trainer, you will play a crucial role in enhancing the skills and performance of our call center agents. Your purpose is to design, deliver, and continuously improve training programs that empower employees to provide exceptional customer service and meet company standards. What You'll Do: - You will develop and implement comprehensive training programs tailored to call center operations. - You will conduct engaging training sessions, both in-person and virtually, to ensure agent readiness. - You will assess trainee progress and provide constructive feedback to support continuous improvement. - You will collaborate with management to identify training needs and update materials accordingly. - You will monitor and evaluate the effectiveness of training initiatives through performance metrics. - You will support new hire onboarding and ongoing professional development. - You will maintain up-to-date knowledge of industry best practices and incorporate them into training. - You will foster a positive learning environment that encourages agent engagement and growth. What You Bring: - Minimum of 3 years experience in call center training or a related role. - Strong knowledge of call center operations and customer service principles. - Excellent communication and presentation skills with the ability to engage diverse audiences. - Proficiency in using training software and virtual learning platforms. - Ability to analyze performance data and translate insights into actionable training improvements. - Strong organizational skills and attention to detail. Bonus Points If You Have: - Experience with e-learning content development and multimedia tools. - Certification in training or instructional design (e.g., CPT, ATD). - Familiarity with CRM systems and call center technology. - Multilingual abilities to support diverse teams. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision coverage. - We offer opportunities for professional growth and career advancement within a global company. - We offer a supportive and inclusive work culture that values diversity and collaboration. - We offer flexible work arrangements to promote work-life balance. - We offer ongoing training and development resources to help you succeed. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to our careers portal at www.teleperformance.com/careers. We look forward to welcoming you to our team!

Provide exceptional remote customer service by handling inquiries, resolving issues, and maintaining accurate records while collaborating with teams and meeting performance standards. | At least 2 years of customer service experience, strong communication and problem-solving skills, proficiency with CRM software, and ability to work independently in a remote environment. | Job Title: Remote Customer Service Representative Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and digitally powered solutions that help the world’s top brands optimize their operations. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance fosters a culture of excellence and continuous growth. Role Overview: As a Remote Customer Service Representative, you will be the frontline ambassador for our clients, providing exceptional support and ensuring customer satisfaction. This role is vital in maintaining strong customer relationships and enhancing the overall customer experience through effective communication and problem-solving. What You'll Do: - You will handle inbound and outbound customer inquiries with professionalism and empathy. - You will resolve customer issues promptly, ensuring a positive experience. - You will document customer interactions accurately in the system. - You will collaborate with team members and other departments to address customer needs. - You will maintain up-to-date knowledge of products, services, and company policies. - You will meet or exceed performance metrics and quality standards. - You will participate in ongoing training and development programs. - You will contribute to a positive and supportive remote work environment. What You Bring: - Minimum of 2 years of experience in customer service or related roles. - Excellent verbal and written communication skills. - Strong problem-solving abilities and attention to detail. - Proficiency with CRM software and basic computer applications. - Ability to work independently in a remote setting with self-motivation. - Flexibility to work various shifts, including evenings and weekends. Bonus Points If You Have: - Experience working in a remote customer service role. - Multilingual abilities or fluency in a second language. - Familiarity with digital business services or technology sectors. - Previous experience with Teleperformance or similar global service providers. What We Offer: - We offer competitive compensation and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer flexible scheduling to support work-life balance. - We offer opportunities for career advancement and professional development. - We offer a supportive and inclusive remote work culture. Ready to Apply? Submit your resume and cover letter through our online application portal at www.teleperformance.com/careers. Join us and be part of a global team dedicated to excellence in customer service.

Assist clients with property and casualty insurance inquiries, provide policy explanations, support claims processes, maintain records, collaborate with teams, ensure compliance, and stay updated on industry trends. | Valid Property & Casualty insurance license, minimum 2 years experience in customer service or insurance support, strong communication skills, proficiency with CRM and Microsoft Office. | Job Title: Remote Property & Casualty Licensed Insurance Representative - Non-Sales Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and sustainable solutions to some of the world’s most recognized brands. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance fosters a culture of excellence and continuous growth. Role Overview: As a Remote Property & Casualty Licensed Insurance Representative, you will play a crucial role in supporting clients by providing expert guidance on insurance policies without engaging in sales. Your focus will be on delivering exceptional customer service and ensuring clients understand their coverage options clearly. What You'll Do: - You will assist clients with inquiries related to property and casualty insurance policies. - You will provide detailed explanations of policy terms, coverage, and claims processes. - You will handle claims support by guiding clients through the necessary steps. - You will maintain accurate records of client interactions and transactions. - You will collaborate with internal teams to resolve client issues efficiently. - You will ensure compliance with all regulatory and company standards. - You will stay updated on industry trends and policy changes to provide accurate information. What You Bring: - You bring a valid Property & Casualty insurance license. - You have at least 2 years of experience in a customer service or insurance support role. - You possess strong communication and interpersonal skills. - You are proficient with CRM software and Microsoft Office Suite. - You demonstrate excellent problem-solving abilities and attention to detail. Bonus Points If You Have: - Experience working in a remote or virtual environment. - Knowledge of insurance claims processing systems. - Additional insurance licenses or certifications. - Bilingual abilities to support diverse client populations. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive company culture. - We offer competitive compensation and performance-based incentives. Ready to Apply? Submit your resume and cover letter through our online application portal. We look forward to welcoming you to the Teleperformance team!

Provide exceptional remote customer service by handling inquiries, resolving issues, and maintaining accurate records while collaborating with teams to enhance customer satisfaction. | At least 2 years of customer service experience, strong communication and problem-solving skills, proficiency with CRM software, and ability to work independently in a remote setting. | Job Title: Remote Customer Service Representative Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and digitally powered solutions that help the world’s top brands optimize their operations. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance fosters a culture of excellence and continuous growth. Role Overview: As a Remote Customer Service Representative, you will be the frontline ambassador for our clients, providing exceptional support and ensuring customer satisfaction. This role is vital in maintaining strong customer relationships and enhancing the overall customer experience through effective communication and problem-solving. What You'll Do: - You will handle inbound customer inquiries promptly and professionally via phone, email, or chat. - You will resolve customer issues by identifying problems and providing accurate solutions. - You will document customer interactions and maintain detailed records in the CRM system. - You will collaborate with team members and other departments to escalate and resolve complex issues. - You will contribute to continuous improvement initiatives by providing feedback on customer trends and service challenges. - You will maintain up-to-date knowledge of products, services, and company policies. - You will meet or exceed individual and team performance goals and metrics. What You Bring: - Minimum of 2 years experience in customer service or a related field. - Excellent communication skills, both verbal and written. - Strong problem-solving abilities and attention to detail. - Proficiency with CRM software and basic computer applications. - Ability to work independently in a remote environment with strong time management skills. Bonus Points If You Have: - Experience working in a remote customer service role. - Multilingual abilities or fluency in a second language. - Familiarity with digital business services or technology sectors. - Previous experience with Teleperformance or similar global service providers. What We Offer: - We offer competitive salary and performance-based incentives. - We offer comprehensive health benefits including medical, dental, and vision. - We offer flexible remote work arrangements to support work-life balance. - We offer ongoing training and professional development opportunities. - We offer a supportive and inclusive company culture that values diversity. Ready to Apply? Submit your resume and cover letter through our online application portal at www.teleperformance.com/careers. Join us and be part of a global team dedicated to excellence in customer service.

Provide exceptional remote customer service by handling inquiries, resolving issues, and maintaining accurate records to ensure customer satisfaction. | 1-2 years of customer service experience, strong communication and problem-solving skills, proficiency with CRM software, and ability to work independently in a remote setting. | Job Title: Remote Customer Service Representative Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and digitally powered solutions that help the world’s top brands optimize their operations. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance fosters a culture of excellence and continuous growth. Role Overview: As a Remote Customer Service Representative, you will be the frontline ambassador for our clients, providing exceptional support and ensuring customer satisfaction. This role is vital in maintaining strong customer relationships and enhancing the overall customer experience through effective communication and problem-solving. What You'll Do: - You will handle inbound customer inquiries promptly and professionally via phone, email, or chat. - You will resolve customer issues by identifying problems, providing solutions, and following up to ensure resolution. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with team members and other departments to improve service quality. - You will stay updated on product knowledge and company policies to provide accurate information. - You will contribute to achieving team goals and performance metrics. - You will manage multiple customer interactions efficiently while maintaining a positive attitude. What You Bring: - You bring at least 1-2 years of experience in customer service or a related field. - You have excellent communication skills, both verbal and written. - You are proficient with computers and comfortable using CRM software and other digital tools. - You demonstrate strong problem-solving abilities and attention to detail. - You have the ability to work independently in a remote environment with minimal supervision. Bonus Points If You Have: - Experience working in a remote customer service role. - Multilingual abilities or fluency in a second language. - Familiarity with the telecommunications or digital services industry. - Previous experience with Teleperformance or similar global service providers. What We Offer: - We offer competitive compensation and performance-based incentives. - We offer comprehensive training and ongoing professional development. - We offer flexible remote work arrangements to support work-life balance. - We offer a supportive and inclusive company culture focused on employee well-being. - We offer opportunities for career advancement within a global organization. Ready to Apply? To join our dynamic team at Teleperformance, please submit your resume and a cover letter through our online application portal. We look forward to hearing from you!