Teleperformance

Compensation

Full Description

Job Title: Remote Customer Service Representative Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and digitally powered solutions that help the world’s top brands optimize their operations. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance fosters a culture of excellence and continuous growth. Role Overview: As a Remote Customer Service Representative, you will be the frontline ambassador for our clients, providing exceptional support and ensuring customer satisfaction. This role is vital in maintaining strong customer relationships and enhancing the overall customer experience through effective communication and problem-solving. What You'll Do: - You will handle inbound customer inquiries promptly and professionally via phone, email, or chat. - You will resolve customer issues by identifying problems, providing solutions, and following up to ensure resolution. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with team members and other departments to improve service quality. - You will stay updated on product knowledge and company policies to provide accurate information. - You will contribute to achieving team goals and performance metrics. - You will manage multiple customer interactions efficiently while maintaining a positive attitude. What You Bring: - You bring at least 1-2 years of experience in customer service or a related field. - You have excellent communication skills, both verbal and written. - You are proficient with computers and comfortable using CRM software and other digital tools. - You demonstrate strong problem-solving abilities and attention to detail. - You have the ability to work independently in a remote environment with minimal supervision. Bonus Points If You Have: - Experience working in a remote customer service role. - Multilingual abilities or fluency in a second language. - Familiarity with the telecommunications or digital services industry. - Previous experience with Teleperformance or similar global service providers. What We Offer: - We offer competitive compensation and performance-based incentives. - We offer comprehensive training and ongoing professional development. - We offer flexible remote work arrangements to support work-life balance. - We offer a supportive and inclusive company culture focused on employee well-being. - We offer opportunities for career advancement within a global organization. Ready to Apply? To join our dynamic team at Teleperformance, please submit your resume and a cover letter through our online application portal. We look forward to hearing from you!