Teleperformance

Compensation

Full Description

Job Title: Remote Customer Service Representative Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and digitally powered solutions that help the world’s top brands optimize their operations. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance fosters a culture of excellence and continuous growth. Role Overview: As a Remote Customer Service Representative, you will be the frontline ambassador for our clients, providing exceptional support and ensuring customer satisfaction. This role is vital in maintaining strong customer relationships and enhancing the overall customer experience through effective communication and problem-solving. What You'll Do: - You will handle inbound customer inquiries promptly and professionally via phone, email, or chat. - You will resolve customer issues by identifying problems and providing accurate solutions. - You will document customer interactions and maintain detailed records in the CRM system. - You will collaborate with team members and other departments to escalate and resolve complex issues. - You will contribute to continuous improvement initiatives by providing feedback on customer trends and service challenges. - You will maintain up-to-date knowledge of products, services, and company policies. - You will meet or exceed individual and team performance goals and metrics. What You Bring: - Minimum of 2 years experience in customer service or a related field. - Excellent communication skills, both verbal and written. - Strong problem-solving abilities and attention to detail. - Proficiency with CRM software and basic computer applications. - Ability to work independently in a remote environment with strong time management skills. Bonus Points If You Have: - Experience working in a remote customer service role. - Multilingual abilities or fluency in a second language. - Familiarity with digital business services or technology sectors. - Previous experience with Teleperformance or similar global service providers. What We Offer: - We offer competitive salary and performance-based incentives. - We offer comprehensive health benefits including medical, dental, and vision. - We offer flexible remote work arrangements to support work-life balance. - We offer ongoing training and professional development opportunities. - We offer a supportive and inclusive company culture that values diversity. Ready to Apply? Submit your resume and cover letter through our online application portal at www.teleperformance.com/careers. Join us and be part of a global team dedicated to excellence in customer service.