Teleperformance

Compensation

Full Description

Job Title: Remote Customer Service Representative Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and digitally powered solutions that help the world’s top brands optimize their operations. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance fosters a culture of excellence and continuous growth. Role Overview: As a Remote Customer Service Representative, you will be the frontline ambassador for our clients, providing exceptional support and ensuring customer satisfaction. This role is vital in maintaining strong customer relationships and enhancing the overall customer experience through effective communication and problem-solving. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, or chat. - You will resolve customer issues efficiently, ensuring a positive outcome and customer satisfaction. - You will document all interactions accurately in the company’s CRM system. - You will collaborate with team members and other departments to address complex customer needs. - You will stay informed about product updates and company policies to provide accurate information. - You will identify opportunities to improve customer service processes and share feedback. - You will maintain a high level of professionalism and empathy in all customer interactions. What You Bring: - You have at least 2 years of experience in customer service or a related field. - You possess excellent communication skills, both written and verbal. - You are proficient with CRM software and basic computer applications. - You demonstrate strong problem-solving abilities and attention to detail. - You are self-motivated and able to work independently in a remote environment. Bonus Points If You Have: - Experience working in a remote customer service role. - Multilingual abilities or fluency in a second language. - Familiarity with digital business services or technology sectors. - Previous experience with Teleperformance or similar global service providers. What We Offer: - We offer competitive salary and performance-based incentives. - We offer comprehensive health benefits including medical, dental, and vision. - We offer flexible remote work arrangements to support work-life balance. - We offer ongoing training and professional development opportunities. - We offer a supportive and inclusive company culture that values diversity. Ready to Apply? Please submit your resume and a cover letter outlining your relevant experience and why you are a great fit for the Remote Customer Service Representative role at Teleperformance. We look forward to hearing from you!