Teleperformance

Compensation

Full Description

Job Title: Call Center Trainer Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and digitally powered solutions that help the world’s top brands optimize their operations. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance fosters a dynamic and inclusive environment focused on growth, excellence, and sustainability. Role Overview: As a Call Center Trainer at Teleperformance, you will play a crucial role in enhancing the skills and performance of our call center agents. Your purpose is to design, deliver, and continuously improve training programs that empower employees to provide exceptional customer service and meet business objectives. What You'll Do: - You will develop and implement comprehensive training programs tailored to call center operations. - You will conduct engaging training sessions, both in-person and virtually, to ensure agent readiness. - You will assess training effectiveness through evaluations and feedback to drive continuous improvement. - You will collaborate with management to identify training needs and update materials accordingly. - You will mentor and support new hires and existing staff to enhance their skills and confidence. - You will maintain detailed training records and prepare reports on training outcomes. - You will stay updated on industry trends and incorporate best practices into training content. - You will foster a positive learning environment that encourages employee development and engagement. What You Bring: - Minimum of 3 years experience in call center training or a related role. - Strong knowledge of call center operations and customer service principles. - Excellent communication and presentation skills with the ability to engage diverse audiences. - Proficiency in using training software and virtual training platforms. - Ability to analyze training needs and measure program effectiveness. - Strong organizational skills and attention to detail. Bonus Points If You Have: - Experience with e-learning development tools and multimedia content creation. - Certification in training or instructional design (e.g., CPTD, ATD). - Multilingual abilities, especially in languages relevant to our global client base. - Background in coaching or performance management within call centers. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional growth and career advancement within a global company. - We offer a supportive and inclusive work culture that values diversity and employee well-being. - We offer flexible work arrangements to promote work-life balance. - We offer ongoing training and development programs to enhance your skills. Ready to Apply? To join our team as a Call Center Trainer, please submit your resume and cover letter through our careers page at www.teleperformance.com/careers. We look forward to hearing from you!