Teleperformance

Compensation

Full Description

Job Title: Remote Property & Casualty Licensed Insurance Representative - Non-Sales Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and digitally powered solutions to some of the world’s most recognized brands. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance is committed to creating meaningful and sustainable business improvements for its clients. Role Overview: As a Remote Property & Casualty Licensed Insurance Representative, you will play a crucial role in supporting customers with their insurance needs without engaging in sales. Your expertise will help clients navigate their policies, claims, and coverage questions, ensuring a seamless and positive customer experience. What You'll Do: - You will assist customers by providing accurate information about their property and casualty insurance policies. - You will handle inquiries related to claims, coverage details, and policy changes with professionalism and clarity. - You will ensure compliance with all regulatory and company standards while managing customer interactions. - You will document all customer communications thoroughly and accurately in the system. - You will collaborate with internal teams to resolve complex customer issues efficiently. - You will maintain up-to-date knowledge of insurance products, industry trends, and regulatory changes. - You will provide empathetic and patient support to customers, enhancing their overall satisfaction. What You Bring: - You have a valid Property & Casualty insurance license with at least 2 years of experience in a customer service or insurance support role. - You possess strong communication skills, both verbal and written, with the ability to explain complex insurance concepts clearly. - You are proficient in using CRM software and other digital tools to manage customer information. - You demonstrate excellent problem-solving skills and attention to detail. - You are self-motivated and capable of working independently in a remote environment. Bonus Points If You Have: - Experience working in a non-sales insurance support role. - Familiarity with claims processing and policy administration. - Additional insurance licenses or certifications. - Previous experience in a global or multicultural work environment. What We Offer: - We offer a fully remote work environment with flexible scheduling to support work-life balance. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth within a global company. - We offer a supportive and inclusive company culture that values diversity and employee well-being. - We offer competitive compensation and performance-based incentives. Ready to Apply? To join our team as a Remote Property & Casualty Licensed Insurance Representative, please submit your resume and cover letter through our online application portal at www.teleperformance.com/careers. We look forward to hearing from you!