Teleperformance

Compensation

Full Description

Job Title: Call Center Trainer Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and digitally powered solutions that help top brands optimize their operations. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance fosters a dynamic and inclusive environment focused on growth and excellence. Role Overview: As a Call Center Trainer, you will play a crucial role in enhancing the skills and performance of our call center agents. Your purpose is to design, deliver, and continuously improve training programs that empower employees to provide exceptional customer service and meet company standards. What You'll Do: - You will develop and implement comprehensive training programs tailored to call center operations. - You will conduct engaging training sessions, both in-person and virtually, to ensure agent readiness. - You will assess trainee progress and provide constructive feedback to support continuous improvement. - You will collaborate with management to identify training needs and update materials accordingly. - You will monitor and evaluate the effectiveness of training initiatives through performance metrics. - You will support new hire onboarding and ongoing professional development. - You will maintain up-to-date knowledge of industry best practices and incorporate them into training. - You will foster a positive learning environment that encourages agent engagement and growth. What You Bring: - Minimum of 3 years experience in call center training or a related role. - Strong knowledge of call center operations and customer service principles. - Excellent communication and presentation skills with the ability to engage diverse audiences. - Proficiency in using training software and virtual learning platforms. - Ability to analyze performance data and translate insights into actionable training improvements. - Strong organizational skills and attention to detail. Bonus Points If You Have: - Experience with e-learning content development and multimedia tools. - Certification in training or instructional design (e.g., CPT, ATD). - Familiarity with CRM systems and call center technology. - Multilingual abilities to support diverse teams. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision coverage. - We offer opportunities for professional growth and career advancement within a global company. - We offer a supportive and inclusive work culture that values diversity and collaboration. - We offer flexible work arrangements to promote work-life balance. - We offer ongoing training and development resources to help you succeed. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to our careers portal at www.teleperformance.com/careers. We look forward to welcoming you to our team!