Teleperformance

Compensation

Full Description

Job Title: Call Center Trainer Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and digitally powered solutions to some of the world’s most renowned brands. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance is committed to creating meaningful and sustainable business improvements for its clients. Role Overview: As a Call Center Trainer at Teleperformance, you will play a crucial role in enhancing the skills and performance of our call center agents. Your purpose is to design, deliver, and continuously improve training programs that empower employees to provide exceptional customer service and meet company standards. What You'll Do: - You will develop and implement comprehensive training programs tailored to call center operations. - You will conduct engaging training sessions, both in-person and virtually, to ensure agent readiness. - You will assess trainee progress and provide constructive feedback to support continuous improvement. - You will collaborate with management to identify training needs and update materials accordingly. - You will monitor and evaluate the effectiveness of training initiatives through performance metrics. - You will support new hire onboarding and ongoing professional development for existing staff. - You will maintain up-to-date knowledge of industry best practices and incorporate them into training content. - You will foster a positive learning environment that encourages growth and teamwork. What You Bring: - Minimum of 3 years experience in call center operations or training roles. - Strong communication and presentation skills with the ability to engage diverse audiences. - Proficiency in using digital training tools and learning management systems. - Ability to analyze performance data and translate insights into actionable training improvements. - Excellent organizational skills and attention to detail. - A proactive and adaptable approach to problem-solving and learning. Bonus Points If You Have: - Experience with multilingual or multicultural training environments. - Certification in training or instructional design (e.g., CPT, ATD). - Familiarity with customer service software and CRM platforms. - Background in coaching or mentoring within a call center setting. What We Offer: - We offer competitive salary and comprehensive benefits packages. - We offer opportunities for professional growth and career advancement. - We offer a supportive and inclusive workplace culture. - We offer flexible work schedules and remote training options. - We offer access to cutting-edge digital tools and resources. Ready to Apply? To join our dynamic team at Teleperformance as a Call Center Trainer, please submit your resume and cover letter through our careers portal or email them directly to recruitment@teleperformance.com. We look forward to hearing from you!