Teleperformance

Compensation

Full Description

Job Title: Call Center Trainer Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and efficient solutions to some of the world’s most recognized brands. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance is committed to creating meaningful and sustainable business improvements through advanced technology and exceptional customer service. Role Overview: As a Call Center Trainer at Teleperformance, you will play a crucial role in enhancing the skills and performance of our call center agents. Your primary focus will be to design, deliver, and evaluate training programs that ensure our teams provide outstanding customer experiences and meet operational goals. What You'll Do: - You will develop and implement comprehensive training programs tailored to call center operations. - You will conduct engaging training sessions for new hires and ongoing employee development. - You will assess training effectiveness through evaluations and feedback to continuously improve learning outcomes. - You will collaborate with management to identify training needs and update materials accordingly. - You will support agents with coaching and performance improvement plans. - You will maintain training records and prepare reports on training activities and results. - You will stay updated on industry trends and incorporate best practices into training content. What You Bring: - You bring at least 3 years of experience in call center training or a related role. - You have strong communication and presentation skills to engage diverse audiences. - You possess knowledge of call center technologies and customer service best practices. - You demonstrate the ability to design effective training materials and programs. - You have excellent organizational skills and attention to detail. Bonus Points If You Have: - Experience with e-learning platforms and digital training tools. - Certification in training or instructional design. - Background in quality assurance or call center operations. - Multilingual abilities to support diverse teams. What We Offer: - We offer competitive salary and comprehensive benefits packages. - We offer opportunities for professional growth and career advancement. - We offer a dynamic and inclusive work environment. - We offer access to cutting-edge technology and training resources. - We offer flexible work arrangements to support work-life balance. Ready to Apply? Submit your resume and cover letter through our careers page at Teleperformance.com/careers. Join us and help shape the future of customer service excellence.