CDR Companies

CDR Companies

14 open positions available

2 locations
1 employment type
Actively hiring
Full-time

Latest Positions

Showing 14 most recent jobs
CDR Companies

Project Manager - Highways

CDR CompaniesBoston, MassachusettsFull-time
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Compensation$110K - 140K a year

Lead and manage highway design and analysis projects, develop client relationships, mentor staff, and oversee project scopes, schedules, and budgets. | Must have 5+ years transportation project management, 10+ years highway engineering, PE license in Massachusetts, MassDOT experience, and proficiency with relevant design software. | CDR Maguire (CDR|M) delivers solutions that move people, and we are looking for a Project Manager – Highways to join our Transportation Engineering Division in the Greater Boston area. In this position, you will be responsible for bolstering our Transportation Division and strengthening the CDR|M Highway Department through technical expertise and innovation. Responsibilities of this position include leading, managing, and completing highway design and analysis as well as other roadway engineering efforts. If you are a natural leader with management experience who embraces complex transportation engineering challenges, we invite you to apply to become an integral part of our team. MassDOT experience required! Prior to applying, please thoroughly read the job description and requirements as posted to ensure you possess the qualifications of this position. Only serious and qualified candidates will be considered. Individuals who have experience in project management and business development will perform the following in this role: Serve as the lead Project Manager on major, local, and regional transportation structure projects. Develop client relationships. Provide technical guidance, senior leadership, and mentor engineering staff. Communicate with staff from a range of disciplines (roadway, traffic, water, planning, etc.). Develop scope/schedule and monitor budget for assigned projects. Perform/prepare and/or check complex highway analysis and design calculations, geometric roadway layouts, construction specifications, and material quantity calculations and reports. Manage Highway related tasks as part of project development, including plan and report production. Participate in professional industry organizations. Travel as business requires, up to 25% 5+ years of transportation project management experience and 10+ highway engineering experience. Bachelor's in Civil Engineering; Master's degree is highly preferred, Professional Engineer (PE) licensed in the State of Massachusetts is required. Successful history of developing client relationships. Comprehensive theoretical knowledge of roadway related engineering principals Experience with MassDOT design manuals, procedures, specifications, standards, computer programs, applicable design codes, engineering software, and plan presentation format required. Thorough knowledge of AASHTO, FHWA and Local Agency design standards and specifications. Thorough knowledge of highway, right-of-way, drainage, and traffic-related designs. Knowledge of construction techniques for highways and traffic. Experience with preferred highway/traffic engineering client design software programs such as: AutoCAD, Civil 3D, Synchro, Sidra, SignCAD, Etc. Experience with Design-Build (D/B) and Accelerated Bridge Construction (ABC) project delivery. Experience working in a multi-disciplinary team environment. About CDR|M: CDR Maguire delivers engineering consulting services, emergency management solutions, and disaster health and medical services. Founded in 1938, the firm has grown with offices across the nation. Serving clients in New England, Pennsylvania, and Florida, CDR Maguire Engineering is a full-service infrastructure consulting firm that operates at the intersection of innovation and alternative project delivery solutions. Partnering with clients to solve their most complex challenges, CDR Maguire Engineering provides a full continuum of services, including project and program management, transportation design, and construction engineering management and inspection. CDR Maguire is an Equal Opportunity Employer M/F/D/V and EO/AAN/D. Must be able to work in the United States to apply. CDR Maguire provides employees competitive benefits packages and the resources to develop and succeed in both their professional and personal lives. We support employees and their eligible family members with a comprehensive benefits program, which provides variety and flexibility to meet individual needs.

Project Management
Highway Engineering
MassDOT Design Manuals
AutoCAD
Civil 3D
Synchro
Sidra
SignCAD
Design-Build
Accelerated Bridge Construction
Client Relationship Development
Direct Apply
Posted 11 days ago
CC

Call Center Agent

CDR CompaniesAnywhereFull-time
View Job
Compensation$35K-45K a year

Manage customer inquiries and applications through inbound and outbound calls, providing detailed guidance and ensuring timely case resolution. | At least 2 years of call center or customer service experience, strong communication skills, proficiency with call center software and CRM, and ability to multitask effectively. | Job Title: Call Center Agent Company Overview: CDR Companies is a leading provider of healthcare solutions dedicated to improving patient experiences through innovative services and compassionate support. With a strong commitment to quality and customer satisfaction, CDR Health Care, Inc. operates as a vital part of the healthcare industry, offering comprehensive assistance to clients and partners nationwide. Role Overview: As a Call Center Agent at CDR Health Care, Inc., you will play a crucial role in managing customer inquiries and supporting applications and case management from start to finish. Your efforts will ensure that clients receive timely, accurate information and exceptional service through both inbound and outbound communications. What You'll Do: - You will handle inbound and outbound calls professionally, addressing customer questions and concerns. - You will manage customer applications and cases, ensuring accurate and complete processing. - You will provide detailed guidance and support to customers, helping them navigate healthcare services. - You will document interactions and update case records promptly and accurately. - You will collaborate with team members and other departments to resolve complex issues. - You will maintain compliance with company policies and healthcare regulations. - You will contribute to continuous improvement initiatives to enhance customer service quality. What You Bring: - Minimum of 2 years experience in a call center or customer service role. - Strong communication skills, both verbal and written. - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. - Proficiency with call center software and CRM systems. - Empathy and patience when dealing with diverse customer needs. Bonus Points If You Have: - Experience in the healthcare industry or related fields. - Knowledge of healthcare regulations and compliance standards. - Bilingual abilities, especially in Spanish. - Certification in customer service or call center operations. What We Offer: - We offer competitive salary and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and flexible scheduling options. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to our careers portal at www.cdrcompanies.com/careers. We look forward to hearing from you!

Call Center Software
Customer Service
Communication Skills
CRM Systems
Multitasking
Healthcare Knowledge
Bilingual (Spanish)
Compliance
Posted 3 months ago
CC

Call Center Agent/Case Manager

CDR CompaniesAnywhereFull-time
View Job
Compensation$40K-50K a year

Manage inbound and outbound calls, process applications and cases, provide customer guidance, document interactions, collaborate with teams, and meet performance metrics. | At least 2 years of experience in call center or case management, strong communication and organizational skills, proficiency with CRM software, and ability to multitask in a fast-paced environment. | CDR Health Care, Inc., a leading provider in healthcare support services, is seeking dedicated Call Center Agents/Case Managers to join our dynamic team. We specialize in delivering exceptional customer service and case management solutions to improve patient experiences and streamline healthcare processes. Our company values integrity, teamwork, and continuous growth, providing a supportive environment for professional development. As a Call Center Agent/Case Manager, you will play a crucial role in managing customer inquiries and cases from initiation to resolution. Your primary purpose is to ensure that clients receive accurate information, timely assistance, and comprehensive support throughout their healthcare journey. This role requires excellent communication skills, empathy, and the ability to handle multiple tasks efficiently. What You'll Do: - You will manage inbound and outbound calls, addressing customer questions and concerns with professionalism and care. - You will process applications and manage cases from start to finish, ensuring accuracy and completeness. - You will provide detailed guidance and support to customers, helping them navigate healthcare options and services. - You will document all interactions and case details accurately in our system to maintain up-to-date records. - You will collaborate with internal teams to resolve complex issues and improve service delivery. - You will follow up with customers to ensure satisfaction and address any ongoing needs. - You will stay informed about healthcare policies and company procedures to provide accurate information. - You will contribute to team goals by meeting performance metrics and quality standards. What You Bring: - You have at least 2 years of experience in call center operations or case management, preferably in healthcare. - You possess strong communication skills, both verbal and written, with the ability to explain complex information clearly. - You are proficient in using customer relationship management (CRM) software and Microsoft Office Suite. - You demonstrate excellent organizational skills and attention to detail. - You have the ability to multitask and manage time effectively in a fast-paced environment. - You exhibit empathy and patience when dealing with customers from diverse backgrounds. Bonus Points If You Have: - Experience with healthcare insurance processes and terminology. - Bilingual abilities, especially in Spanish or other commonly spoken languages. - Certification in case management or related fields. - Familiarity with HIPAA regulations and compliance standards. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and flexible scheduling to support work-life balance. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work environment that values your contributions. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to careers@cdrcompanies.com. We look forward to welcoming you to our team!

Call Center Operations
Case Management
Customer Service
CRM Software
Microsoft Office
Communication Skills
Organizational Skills
Multitasking
Empathy
Posted 3 months ago
CC

Call Center Agent/Case Manager

CDR CompaniesAnywhereFull-time
View Job
Compensation$40K-50K a year

Manage inbound and outbound calls, guide customers through applications, document case progress, collaborate with teams, and ensure compliance. | Minimum 2 years experience in call center or case management, strong communication, proficiency with software, and problem-solving skills. | Job Title: Call Center Agent/Case Manager Company Overview: CDR Companies is a leading provider of healthcare support services dedicated to improving patient experiences and outcomes. With a strong commitment to quality and customer satisfaction, we specialize in delivering comprehensive case management and call center solutions to healthcare providers and patients nationwide. Role Overview: As a Call Center Agent/Case Manager at CDR Health Care, Inc., you will play a crucial role in managing customer inquiries and cases from initiation to resolution. This position involves handling both inbound and outbound calls, providing detailed guidance, and ensuring a seamless experience for our clients and patients. What You'll Do: - You will manage inbound and outbound calls to address customer inquiries and case updates. - You will guide customers through application processes and provide detailed information on services. - You will document and track case progress accurately in our management systems. - You will collaborate with healthcare providers and internal teams to resolve issues efficiently. - You will maintain a high level of professionalism and empathy in all customer interactions. - You will identify opportunities to improve customer satisfaction and case management processes. - You will ensure compliance with company policies and healthcare regulations. - You will participate in ongoing training to stay current with industry standards and company procedures. What You Bring: - Minimum of 2 years experience in call center or case management roles, preferably in healthcare. - Strong communication skills, both verbal and written, with the ability to explain complex information clearly. - Proficiency with case management software and Microsoft Office Suite. - Ability to multitask and manage time effectively in a fast-paced environment. - Excellent problem-solving skills and attention to detail. - Empathy and patience when dealing with diverse customer needs. Bonus Points If You Have: - Experience working in healthcare or insurance industries. - Familiarity with HIPAA regulations and compliance standards. - Bilingual abilities, especially in Spanish. - Certification in case management or related fields. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and flexible scheduling options. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work environment focused on employee well-being. Ready to Apply? To join our team at CDR Companies, please submit your resume and a cover letter detailing your relevant experience through our careers page or email us directly at careers@cdrcompanies.com. We look forward to hearing from you!

Call Center Operations
Case Management
Customer Service
Communication Skills
Microsoft Office
Problem Solving
Time Management
Healthcare Knowledge
Posted 3 months ago
CC

Call Center Agent/Case Manager

CDR CompaniesAnywhereFull-time
View Job
Compensation$40K-50K a year

Manage customer inquiries and cases from start to finish, handling inbound and outbound calls, providing guidance, and maintaining accurate records. | Minimum 2 years experience in call center or case management, strong communication skills, proficiency with CRM software, and ability to manage multiple tasks. | Job Title: Call Center Agent/Case Manager Company Overview: CDR Companies is a leading provider of healthcare support services dedicated to improving patient experiences and outcomes. With a strong commitment to quality and customer care, CDR Health Care, Inc. specializes in delivering comprehensive case management and call center solutions to healthcare providers and patients nationwide. Role Overview: As a Call Center Agent/Case Manager at CDR Health Care, Inc., you will play a crucial role in managing customer inquiries and cases from initiation to resolution. This position involves handling both inbound and outbound calls, providing detailed guidance, and ensuring a seamless experience for clients and patients. What You'll Do: - You will manage customer inquiries and applications efficiently from start to finish. - You will handle inbound and outbound calls with professionalism and empathy. - You will provide detailed guidance and support to customers regarding their cases. - You will document case information accurately and maintain up-to-date records. - You will collaborate with healthcare providers and internal teams to resolve issues. - You will identify opportunities to improve customer satisfaction and case management processes. - You will adhere to company policies and compliance standards in all interactions. - You will participate in ongoing training to stay current with healthcare regulations and company procedures. What You Bring: - Minimum of 2 years experience in call center or case management roles. - Strong communication and interpersonal skills. - Ability to manage multiple cases and prioritize tasks effectively. - Proficiency with CRM software and Microsoft Office Suite. - Detail-oriented with excellent organizational skills. - Ability to work independently and as part of a team. Bonus Points If You Have: - Experience in healthcare or insurance industries. - Knowledge of healthcare regulations and compliance. - Bilingual abilities, especially in Spanish. - Certification in case management or related fields. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance. - We offer paid time off and flexible scheduling options. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment. Ready to Apply? Please submit your resume and cover letter through our online application portal at www.cdrcompanies.com/careers. We look forward to welcoming you to our team!

Call Center Management
Case Management
Customer Service
CRM Software
Microsoft Office
Communication Skills
Organizational Skills
Healthcare Knowledge
Posted 3 months ago
CC

Call Center Agent/Case Manager

CDR CompaniesAnywhereFull-time
View Job
Compensation$40K-55K a year

Manage inbound and outbound calls to support customer inquiries and case management from start to finish. | At least 2 years of experience in call center or case management roles with strong communication and technical skills. | Job Title: Call Center Agent/Case Manager Company Overview: CDR Companies is a leading provider of healthcare support services dedicated to improving patient experiences and outcomes. With a strong commitment to innovation and customer care, we specialize in delivering comprehensive case management and call center solutions to healthcare providers and patients nationwide. Role Overview: As a Call Center Agent/Case Manager at CDR Companies, you will play a crucial role in managing customer inquiries and cases from initiation to resolution. This position requires excellent communication skills and the ability to provide detailed guidance and support to customers through both inbound and outbound calls. What You'll Do: - You will manage inbound and outbound calls to address customer inquiries and provide case management support. - You will guide customers through application processes and resolve issues efficiently. - You will document case details accurately and maintain up-to-date records. - You will collaborate with healthcare providers and internal teams to ensure seamless case resolution. - You will identify opportunities to improve customer satisfaction and escalate complex cases as needed. - You will adhere to company policies and compliance standards in all interactions. - You will participate in ongoing training to stay current with healthcare regulations and company procedures. What You Bring: - Minimum of 2 years experience in call center or case management roles, preferably in healthcare. - Strong verbal and written communication skills. - Proficiency with CRM software and Microsoft Office Suite. - Ability to multitask and manage time effectively in a fast-paced environment. - Empathy and problem-solving skills to support diverse customer needs. Bonus Points If You Have: - Experience with healthcare insurance or patient advocacy. - Bilingual abilities, especially in Spanish. - Certification in case management or related fields. - Familiarity with HIPAA regulations and compliance. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and flexible scheduling options. - We offer professional development opportunities and career growth support. - We offer a supportive and inclusive work environment. Ready to Apply? Please submit your resume and cover letter through our careers page at www.cdrcompanies.com/careers or email your application to careers@cdrcompanies.com. We look forward to hearing from you!

Call Center Operations
Case Management
Customer Service
CRM Software
Microsoft Office
Communication Skills
Problem Solving
Time Management
Posted 3 months ago
CC

Call Center Agent/Case Manager

CDR CompaniesAnywhereFull-time
View Job
Compensation$40K-55K a year

Manage inbound and outbound calls to support customer inquiries and case management from start to finish. | At least 2 years of experience in call center or case management roles with strong communication and technical skills. | Job Title: Call Center Agent/Case Manager Company Overview: CDR Companies is a leading provider of healthcare support services dedicated to improving patient experiences and outcomes. With a strong commitment to innovation and customer care, we specialize in delivering comprehensive case management and call center solutions to healthcare providers and patients nationwide. Role Overview: As a Call Center Agent/Case Manager at CDR Companies, you will play a crucial role in managing customer inquiries and cases from initiation to resolution. This position requires excellent communication skills and the ability to provide detailed guidance and support to customers through both inbound and outbound calls. What You'll Do: - You will manage inbound and outbound calls to address customer inquiries and provide case management support. - You will guide customers through application processes and resolve issues efficiently. - You will document case details accurately and maintain up-to-date records. - You will collaborate with healthcare providers and internal teams to ensure seamless case resolution. - You will identify opportunities to improve customer satisfaction and escalate complex cases as needed. - You will adhere to company policies and compliance standards in all interactions. - You will participate in ongoing training to stay current with healthcare regulations and company procedures. What You Bring: - Minimum of 2 years experience in call center or case management roles, preferably in healthcare. - Strong verbal and written communication skills. - Proficiency with CRM software and Microsoft Office Suite. - Ability to multitask and manage time effectively in a fast-paced environment. - Empathy and problem-solving skills to support diverse customer needs. Bonus Points If You Have: - Experience with healthcare insurance or patient advocacy. - Bilingual abilities, especially in Spanish. - Certification in case management or related fields. - Familiarity with HIPAA regulations and compliance. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and flexible scheduling options. - We offer professional development opportunities and career growth support. - We offer a supportive and inclusive work environment. Ready to Apply? Please submit your resume and cover letter through our careers page at www.cdrcompanies.com/careers or email your application to careers@cdrcompanies.com. We look forward to hearing from you!

Call Center Operations
Case Management
Customer Service
CRM Software
Microsoft Office
Communication Skills
Problem Solving
Time Management
Posted 3 months ago
CC

Call Center Agent/Case Manager

CDR CompaniesAnywhereFull-time
View Job
Compensation$40K-50K a year

Manage inbound and outbound calls, provide case management support, document case details, collaborate with healthcare providers, and ensure compliance. | Minimum 2 years experience in call center or case management, strong communication skills, proficiency with CRM software, and ability to multitask effectively. | Job Title: Call Center Agent/Case Manager Company Overview: CDR Companies is a leading provider of healthcare support services dedicated to improving patient experiences and outcomes. With a strong commitment to quality and customer satisfaction, we specialize in delivering comprehensive case management and call center solutions to healthcare providers and patients nationwide. Role Overview: As a Call Center Agent/Case Manager at CDR Health Care, Inc., you will play a crucial role in managing customer inquiries and cases from initiation to resolution. This position requires excellent communication skills and the ability to provide detailed guidance and support to customers through both inbound and outbound calls. What You'll Do: - You will manage inbound and outbound calls to address customer inquiries and provide case management support. - You will guide customers through application processes and resolve issues efficiently. - You will document case details accurately and maintain up-to-date records. - You will collaborate with healthcare providers and internal teams to ensure seamless case resolution. - You will identify opportunities to improve customer service and escalate complex cases as needed. - You will maintain compliance with company policies and healthcare regulations. - You will provide empathetic and professional support to customers, ensuring a positive experience. What You Bring: - Minimum of 2 years experience in call center or case management roles. - Strong communication and interpersonal skills. - Ability to handle multiple tasks and prioritize effectively. - Proficiency with CRM software and Microsoft Office Suite. - Detail-oriented with strong organizational skills. - Ability to work independently and as part of a team. Bonus Points If You Have: - Experience in healthcare or insurance industries. - Bilingual abilities, especially in Spanish. - Knowledge of healthcare regulations and compliance standards. - Certification in case management or related fields. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance. - We offer paid time off and flexible scheduling options. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment. Ready to Apply? Please submit your resume and cover letter through our online application portal at www.cdrcompanies.com/careers or email your application to careers@cdrcompanies.com. We look forward to hearing from you!

Call Center Management
Case Management
Customer Service
CRM Software
Microsoft Office
Communication Skills
Organizational Skills
Multitasking
Posted 3 months ago
CC

Call Center Agent/Case Manager

CDR CompaniesAnywhereFull-time
View Job
Compensation$40K-55K a year

Manage customer inquiries and cases from start to finish, handling inbound and outbound calls, providing guidance, and ensuring compliance. | At least 2 years of experience in call center or case management roles, strong communication skills, proficiency with case management software, and ability to multitask in a fast-paced environment. | Job Title: Call Center Agent/Case Manager Company Overview: CDR Companies is a leading provider of healthcare support services dedicated to improving patient experiences and outcomes. With a strong commitment to innovation and customer care, CDR Companies offers comprehensive solutions that empower clients and patients alike. Role Overview: As a Call Center Agent/Case Manager at CDR Health Care, Inc., you will play a crucial role in managing customer inquiries and cases from start to finish. Your efforts will ensure seamless communication and support, helping clients navigate healthcare processes efficiently. What You'll Do: - You will handle inbound and outbound calls to address customer questions and concerns. - You will manage applications and case files, ensuring accurate and timely processing. - You will provide detailed guidance and support to customers throughout their healthcare journey. - You will document interactions and update case management systems meticulously. - You will collaborate with internal teams to resolve complex issues and improve service delivery. - You will maintain compliance with healthcare regulations and company policies. - You will identify opportunities to enhance customer satisfaction and operational efficiency. What You Bring: - You bring at least 2 years of experience in call center or case management roles. - You have strong communication and interpersonal skills to engage effectively with diverse customers. - You possess proficiency in case management software and CRM tools. - You demonstrate excellent problem-solving abilities and attention to detail. - You have the ability to multitask and manage time efficiently in a fast-paced environment. Bonus Points If You Have: - Experience in the healthcare or insurance industry. - Knowledge of HIPAA regulations and compliance standards. - Bilingual skills to support a diverse customer base. - Certification in case management or related fields. What We Offer: - We offer competitive salary and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment. - We offer flexible scheduling options to promote work-life balance. Ready to Apply? Please submit your resume and cover letter through our online application portal at www.cdrcompanies.com/careers. We look forward to welcoming you to our team!

Case Management
Customer Service
Call Center Operations
Communication Skills
Problem Solving
CRM Software
Healthcare Knowledge
Time Management
Posted 3 months ago
CC

Call Center Agent/Case Manager

CDR CompaniesAnywhereFull-time
View Job
Compensation$40K-50K a year

Manage inbound and outbound calls, guide customers through applications, document cases, collaborate with teams, and ensure customer satisfaction. | At least 2 years of call center or case management experience, strong communication and problem-solving skills, proficiency with CRM and Microsoft Office, and ability to multitask in a fast-paced environment. | Job Title: Call Center Agent/Case Manager Company Overview: CDR Companies is a leading provider of healthcare support services dedicated to improving patient experiences and outcomes. With a strong commitment to quality and customer satisfaction, we specialize in delivering comprehensive case management and call center solutions to healthcare providers and patients nationwide. Role Overview: As a Call Center Agent/Case Manager at CDR Health Care, Inc., you will play a crucial role in managing customer inquiries and cases from initiation to resolution. This position involves handling both inbound and outbound calls, providing detailed guidance, and ensuring a seamless experience for our clients and patients. What You'll Do: - You will manage inbound and outbound calls to address customer inquiries and case updates. - You will guide customers through application processes and provide clear, detailed information. - You will document case details accurately and maintain up-to-date records. - You will collaborate with healthcare providers and internal teams to resolve issues efficiently. - You will follow up with customers to ensure satisfaction and case resolution. - You will identify opportunities to improve customer service processes. - You will handle sensitive information with confidentiality and professionalism. - You will meet performance targets related to call handling and case management. What You Bring: - You bring at least 2 years of experience in call center or case management roles. - You have strong communication skills, both verbal and written. - You possess excellent problem-solving abilities and attention to detail. - You are proficient with CRM software and Microsoft Office Suite. - You demonstrate empathy and patience when dealing with customers. - You have the ability to multitask and manage time effectively in a fast-paced environment. Bonus Points If You Have: - Experience in healthcare or insurance industries. - Bilingual abilities, especially in Spanish. - Certification in case management or related fields. - Familiarity with HIPAA regulations and compliance. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and flexible scheduling options. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment. Ready to Apply? To join our team at CDR Companies, please submit your resume and cover letter through our careers page or email them directly to hiring@cdrcompanies.com. We look forward to hearing from you!

Call Center Operations
Case Management
Customer Service
CRM Software
Microsoft Office
Communication Skills
Problem-Solving
Time Management
Posted 3 months ago
CC

Call Center Agent/Case Manager

CDR CompaniesAnywhereFull-time
View Job
Compensation$40K-50K a year

Manage inbound and outbound calls, handle applications and case management, provide detailed customer guidance, document interactions, collaborate with teams, and maintain healthcare knowledge. | Minimum 2 years call center or case management experience, strong communication, proficiency with call center software and CRM, problem-solving skills, and ability to multitask. | Job Title: Call Center Agent/Case Manager Company Overview: CDR Companies is a leading provider of healthcare support services dedicated to improving patient experiences and outcomes. With a strong commitment to quality and customer satisfaction, we specialize in delivering comprehensive case management and call center solutions to healthcare providers and patients nationwide. Role Overview: As a Call Center Agent/Case Manager at CDR Companies, you will play a crucial role in managing customer inquiries and cases from initiation to resolution. This position requires excellent communication skills and the ability to provide detailed guidance and support to customers through both inbound and outbound calls. What You'll Do: - You will manage inbound and outbound calls to address customer inquiries and provide timely assistance. - You will handle applications and case management processes from start to finish, ensuring accuracy and completeness. - You will offer detailed guidance and support to customers, helping them navigate healthcare services and resources. - You will document all interactions and case details accurately in the company’s database. - You will collaborate with internal teams to resolve complex issues and improve customer satisfaction. - You will maintain up-to-date knowledge of healthcare policies and procedures relevant to your role. - You will identify opportunities to enhance service delivery and contribute to process improvements. What You Bring: - Minimum of 2 years experience in a call center or case management role, preferably in healthcare. - Strong communication and interpersonal skills with the ability to handle sensitive information confidentially. - Proficiency in using call center software and CRM systems. - Excellent problem-solving skills and attention to detail. - Ability to multitask and manage time effectively in a fast-paced environment. Bonus Points If You Have: - Experience with healthcare insurance processes and terminology. - Bilingual abilities, especially in Spanish. - Certification in case management or related healthcare fields. - Familiarity with HIPAA regulations and compliance. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and flexible scheduling options. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work environment focused on employee well-being. Ready to Apply? To join our team at CDR Companies, please submit your resume and cover letter through our careers page or email us directly at careers@cdrcompanies.com. We look forward to hearing from you!

Call Center Software
CRM Systems
Case Management
Customer Service
Communication Skills
Problem-Solving
Time Management
Healthcare Knowledge
Posted 3 months ago
CDR Companies

Project Operations Assistant

CDR CompaniesAnywhereFull-time
View Job
Compensation$Not specified

The Project Operations Assistant will support regional leadership in streamlining administrative and operational systems, tracking project performance, and monitoring financial reports. This role involves client interaction to assist in project implementation and documentation. | Candidates should have 3-5 years of experience in operations or project coordination and possess strong organizational and analytical skills. Proficiency in Excel and clear writing abilities are essential for this position. | The Project Operations Assistant will work directly with regional leadership to streamline internal administrative and operational systems, track project performance, monitor financial reports and projections, and support projects from development, to implementation, to closeout. You will interact with clients or prospective clients to assist in understanding needs, drafting project implementation plans, invoices, or project proposals. This position is ideal for someone who thrives on organization, has strong analytical and writing skills, enjoys developing innovative processes, and is looking for a long-term opportunity to grow into a project management role. Essential Functions: Staffing & Roster Coordination Manage surge staffing solutions and actively recruit for open positions Maintain rosters, staff availability, and project assignments Support personnel mobilization, orientation and track training compliance Coordinate scheduling and documentation for local teams Project Operations Support preparation of project scopes, proposals, and staffing models Draft basic project budgets using internal rates and templates Assist in maintaining internal timelines, trackers, and document systems Financial Support Track personnel hours and costs across active projects Assist with basic forecasting and reporting Flag budget risks or inconsistencies for leadership review System Development & Internal Processes Build lightweight systems to track internal performance and resourcing Identify operational gaps and propose practical solutions Help standardize internal workflows as the organization scales 3–5 years of experience in operations, project coordination, staffing, or executive administrative roles Strong attention to detail and organizational skills Comfortable with spreadsheets, formulas, and financial tracking (Excel) Clear and concise writing skills (especially for process documentation and budget narratives) Self-starter comfortable in fast-moving, lightly structured environments Based in or near Frankfort, KY or Lexington, KY Bonus if you have: Familiarity with government contracting, disaster recovery, mission-based work, or project-based work Experience coordinating emergency surge staffing Experience with lightweight visual reporting programs like Power Bi or Salesforce Ability to deploy and be on-site for an extended period of time (up to 21 days) to a disaster affected area and support field administrative duties during major disaster responses. Health Insurance and PTO Hybrid Work Schedule: 2-3 days in office per week CDR Maguire is an Equal Opportunity Employer M/F/D/V and EO/AAN/D. Must be able to work in the United States to apply.

Project Coordination
Staffing
Financial Tracking
Analytical Skills
Writing Skills
Organization
Process Development
Budgeting
Forecasting
Client Interaction
Administrative Support
System Development
Attention to Detail
Self-Starter
Problem Solving
Direct Apply
Posted 4 months ago
CDR Companies

Resident Engineer

CDR CompaniesAnywhereFull-time
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Compensation$Not specified

The Resident Engineer is responsible for ensuring all construction is executed in accordance with contract documents and Rhode Island Department of Transportation regulations. Key responsibilities include managing contractor performance, overseeing daily inspections, and acting as a liaison between contractors and design staff. | Candidates must have a Bachelor’s Degree in a relevant field and a minimum of 7 years of Resident Engineering experience, or 5 years with Engineer in Training certification, or 1 year with a Current RI PE license. Proficiency with Headlight and/or Bluebeam software is preferred. | CDR Maguire Inc., a national multi-disciplinary engineering firm is seeking a Resident Engineer. The Resident Engineer is responsible for ensuring all construction is executed in accordance with contract documents and Rhode Island Department of Transportation regulations. Responsibilities include but not limited to: ESSENTIAL FUNCTIONS: Manage day-to-day construction oversight, monitor contractor performance, schedule, responsiveness and effectiveness. Ensure construction is executed in accordance with the contract documents, RIDOT, and FHWA regulations. Manage contractor to maintain project cost, schedule, and quality. Manage inspection staff and the delivery of daily inspection reports in accordance with RIDOT requirements. Act as liaison to design staff to respond to Contractor RFI's and review of shop drawings. Provide technical review of construction plans and specifications and project changes for constructability and practicality. Manage the contractor payment process and recommend adjustments as required to monitor the contractor. OTHER PRINCIPAL DUTIES: Provide positive attitude to establish competence and pride in the company. Other duties which may be required which are commensurate with the position. CDR Maguire is an Equal Opportunity Employer M/F/D/V and EO/AAN/D. Must be able to work in the United States to apply. Bachelor’s Degree from an accredited college or university in Business, Engineering, Construction Management, Architecture or a closely related field. Minimum 7 years of Resident Engineering or related experience preferably with a State Department of Transportation OR Minimum 5 years with Engineer in Training certification OR Minimum 1 year with Current RI PE license. Proficiency with Headlight and/or Bluebeam software preferred. Must be able to work in the United States to apply. About CDR|M: A full-service transportation planning, design, construction management/construction inspection, and project & program management engineering firm founded in 1938, CDR|M operates at the intersection of innovation and alternative delivery solutions. With offices across the nation, the firm has expanded to provide engineering consulting services, emergency management solutions, and disaster health and medical services, overseeing over $2 billion in construction and over $10 billion in disaster recovery. CDR Maguire is the winner of two Presidential Design Awards and has been ranked as one of the nation’s Top 500 Engineering Firms and Top Design Firms by Engineering News-Record. CDR Maguire provides employees competitive benefits packages and the resources to develop and succeed in both their professional and personal lives. We support employees and their eligible family members with a comprehensive benefits program, which provides variety and flexibility to meet individual needs.

Construction Oversight
Contract Management
Project Management
Technical Review
Inspection Management
Communication
Problem Solving
Team Leadership
Regulatory Compliance
Cost Management
Schedule Management
Quality Assurance
RFI Management
Shop Drawing Review
Software Proficiency
Positive Attitude
Direct Apply
Posted 4 months ago
CDR Companies

Senior Highway Design Engineer

CDR CompaniesAnywhereFull-time
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Compensation$Not specified

The Senior Highway Design Engineer will lead small to mid-sized projects and segments of larger projects, performing complex design functions and checking the work of other engineers. Responsibilities include preparing PS&E packages, drafting design drawings, and ensuring compliance with applicable design codes and standards. | Candidates must have a B.S. Degree in Engineering, a Professional Engineer License, and a minimum of 5 years of highway design experience. Familiarity with relevant design software and the ability to communicate effectively with various stakeholders are also required. | CDR Maguire Engineering, a multi-disciplinary engineering firm, has an immediate hiring need for a qualified Senior Highway Design Engineer with minimum 5+ years of experience for our Allentown, PA location. This role will be responsible for performing a variety of complex design and plan preparation functions on multiple projects, as well as checking the work of other engineers. The position will function as a work group leader in the development of PS&E packages and/or a portion of PS&E packages. It is expected the position may act as Work Group Leader on small projects and segments of larger projects in support of the Project Managers in the division. CDR Maguire delivers engineering consulting services, emergency management solutions, and disaster health and medical services. Founded in 1938, the firm has grown with offices across the nation. Serving clients in New England, Pennsylvania, and Florida, CDR Maguire Engineering is a full-service infrastructure consulting firm that operates at the intersection of innovation and alternative project delivery solutions. Partnering with clients to solve their most complex challenges, CDR Maguire Engineering provides a full continuum of services, including project and program management, transportation design, and construction engineering management and inspection. Prior to applying, please thoroughly read the position description as posted to ensure you meet the qualifications. Only serious and qualified candidates will be considered. Sponsorship is not available for this position. ESSENTIAL FUNCTIONS: Operational/Technical Act as Work Group Leader on small and mid-sized projects and on segments of large projects. Perform drafting and checking of Highway related design drawings. Perform complex design functions, including preliminary and final design, review or checking of designs, engineering computations, specifications, cost estimates, and report writing, etc. Prepare contract documents, plans, and sketches utilizing Client approved design software. Review shop drawings. Perform and check horizontal and vertical geometry calculations as needed. Perform layout work of complicated subject areas without supervision. Perform and check quantity calculations. Assist in developing the technical skills and project knowledge of co-workers. Assist/Participate in project sites, project status meetings, and public meetings. Keep up to date with new design technology, constructions equipment and advancements. Provide support to other offices as needed. OTHER PRINCIPAL DUTIES: Other duties that may arise from time-to-time and/or are commensurate with the title and position. Travel as required and as it relates to above duties or as directed by supervisor. Attend training prerequisites as needed. B.S. Degree in Engineering or related field required; Master's Degree preferred. Minimum five (5)+ years of progressively responsible highway design related experience. Professional Engineer License in good standing required. Knowledge of CDR-M Design and office procedures. Ability to communicate effectively with ownership, management, co-workers, clients, vendors, contractors, partners, and other stakeholders. Applied knowledge of applicable local, state, and federal statutes and guidelines with respect to field. Knowledge of clients' design manuals, procedures, specifications, standards, computer programs, applicable design codes, engineering software, and plan presentation format. Knowledge of written communications including technical reports, letters, meeting minutes, etc. Skilled in use of relevant computer software as needed, including but not limited to; Bentley Microstation CADD, Autodesk AutoCAD, Civil 3D, and Bluebeam as well as other online resources. Familiarity/experience with ORD software required. Ability to check or review design and drawings of highway/traffic elements. Ability to guide other members of the highway/traffic design team. Knowledge of highway, right-of-way, drainage, and traffic-related design. Ability to solve complex engineering problems. CDR Maguire is an Equal Opportunity Employer M/F/D/V and EO/AAN/D. Must be able to work in the United States to apply. CDR Maguire provides employees competitive benefits packages and the resources to develop and succeed in both their professional and personal lives. We support employees and their eligible family members with a comprehensive benefits program, which provides variety and flexibility to meet individual needs.

Highway Design
Project Management
Engineering Computations
Technical Report Writing
Contract Document Preparation
Design Software Proficiency
Geometry Calculations
Quantity Calculations
Team Leadership
Communication Skills
Problem Solving
Design Codes Knowledge
Public Meeting Participation
Shop Drawing Review
Construction Engineering Management
Client Interaction
Direct Apply
Posted 4 months ago

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