CDR Companies

Compensation

Full Description

Job Title: Call Center Agent/Case Manager Company Overview: CDR Companies is a leading provider of healthcare support services dedicated to improving patient experiences and outcomes. With a strong commitment to quality and customer satisfaction, we specialize in delivering comprehensive case management and call center solutions to healthcare providers and patients nationwide. Role Overview: As a Call Center Agent/Case Manager at CDR Health Care, Inc., you will play a crucial role in managing customer inquiries and cases from initiation to resolution. This position requires excellent communication skills and the ability to provide detailed guidance and support to customers through both inbound and outbound calls. What You'll Do: - You will manage inbound and outbound calls to address customer inquiries and provide case management support. - You will guide customers through application processes and resolve issues efficiently. - You will document case details accurately and maintain up-to-date records. - You will collaborate with healthcare providers and internal teams to ensure seamless case resolution. - You will identify opportunities to improve customer service and escalate complex cases as needed. - You will maintain compliance with company policies and healthcare regulations. - You will provide empathetic and professional support to customers, ensuring a positive experience. What You Bring: - Minimum of 2 years experience in call center or case management roles. - Strong communication and interpersonal skills. - Ability to handle multiple tasks and prioritize effectively. - Proficiency with CRM software and Microsoft Office Suite. - Detail-oriented with strong organizational skills. - Ability to work independently and as part of a team. Bonus Points If You Have: - Experience in healthcare or insurance industries. - Bilingual abilities, especially in Spanish. - Knowledge of healthcare regulations and compliance standards. - Certification in case management or related fields. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance. - We offer paid time off and flexible scheduling options. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment. Ready to Apply? Please submit your resume and cover letter through our online application portal at www.cdrcompanies.com/careers or email your application to careers@cdrcompanies.com. We look forward to hearing from you!