CDR Companies

Compensation

Full Description

Job Title: Call Center Agent Company Overview: CDR Companies is a leading provider of healthcare solutions dedicated to improving patient experiences through innovative services and compassionate support. With a strong commitment to quality and customer satisfaction, CDR Health Care, Inc. operates as a vital part of the healthcare industry, offering comprehensive assistance to clients and partners nationwide. Role Overview: As a Call Center Agent at CDR Health Care, Inc., you will play a crucial role in managing customer inquiries and supporting applications and case management from start to finish. Your efforts will ensure that clients receive timely, accurate information and exceptional service through both inbound and outbound communications. What You'll Do: - You will handle inbound and outbound calls professionally, addressing customer questions and concerns. - You will manage customer applications and cases, ensuring accurate and complete processing. - You will provide detailed guidance and support to customers, helping them navigate healthcare services. - You will document interactions and update case records promptly and accurately. - You will collaborate with team members and other departments to resolve complex issues. - You will maintain compliance with company policies and healthcare regulations. - You will contribute to continuous improvement initiatives to enhance customer service quality. What You Bring: - Minimum of 2 years experience in a call center or customer service role. - Strong communication skills, both verbal and written. - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. - Proficiency with call center software and CRM systems. - Empathy and patience when dealing with diverse customer needs. Bonus Points If You Have: - Experience in the healthcare industry or related fields. - Knowledge of healthcare regulations and compliance standards. - Bilingual abilities, especially in Spanish. - Certification in customer service or call center operations. What We Offer: - We offer competitive salary and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and flexible scheduling options. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to our careers portal at www.cdrcompanies.com/careers. We look forward to hearing from you!