CDR Companies

Compensation

Full Description

Job Title: Call Center Agent/Case Manager Company Overview: CDR Companies is a leading provider of healthcare support services dedicated to improving patient experiences and outcomes. With a strong commitment to innovation and customer care, CDR Companies offers comprehensive solutions that empower clients and patients alike. Role Overview: As a Call Center Agent/Case Manager at CDR Health Care, Inc., you will play a crucial role in managing customer inquiries and cases from start to finish. Your efforts will ensure seamless communication and support, helping clients navigate healthcare processes efficiently. What You'll Do: - You will handle inbound and outbound calls to address customer questions and concerns. - You will manage applications and case files, ensuring accurate and timely processing. - You will provide detailed guidance and support to customers throughout their healthcare journey. - You will document interactions and update case management systems meticulously. - You will collaborate with internal teams to resolve complex issues and improve service delivery. - You will maintain compliance with healthcare regulations and company policies. - You will identify opportunities to enhance customer satisfaction and operational efficiency. What You Bring: - You bring at least 2 years of experience in call center or case management roles. - You have strong communication and interpersonal skills to engage effectively with diverse customers. - You possess proficiency in case management software and CRM tools. - You demonstrate excellent problem-solving abilities and attention to detail. - You have the ability to multitask and manage time efficiently in a fast-paced environment. Bonus Points If You Have: - Experience in the healthcare or insurance industry. - Knowledge of HIPAA regulations and compliance standards. - Bilingual skills to support a diverse customer base. - Certification in case management or related fields. What We Offer: - We offer competitive salary and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment. - We offer flexible scheduling options to promote work-life balance. Ready to Apply? Please submit your resume and cover letter through our online application portal at www.cdrcompanies.com/careers. We look forward to welcoming you to our team!