CDR Companies

Compensation

Full Description

Job Title: Call Center Agent/Case Manager Company Overview: CDR Companies is a leading provider of healthcare support services dedicated to improving patient experiences and outcomes. With a strong commitment to quality and customer satisfaction, we specialize in delivering comprehensive case management and call center solutions to healthcare providers and patients nationwide. Role Overview: As a Call Center Agent/Case Manager at CDR Companies, you will play a crucial role in managing customer inquiries and cases from initiation to resolution. This position requires excellent communication skills and the ability to provide detailed guidance and support to customers through both inbound and outbound calls. What You'll Do: - You will manage inbound and outbound calls to address customer inquiries and provide timely assistance. - You will handle applications and case management processes from start to finish, ensuring accuracy and completeness. - You will offer detailed guidance and support to customers, helping them navigate healthcare services and resources. - You will document all interactions and case details accurately in the company’s database. - You will collaborate with internal teams to resolve complex issues and improve customer satisfaction. - You will maintain up-to-date knowledge of healthcare policies and procedures relevant to your role. - You will identify opportunities to enhance service delivery and contribute to process improvements. What You Bring: - Minimum of 2 years experience in a call center or case management role, preferably in healthcare. - Strong communication and interpersonal skills with the ability to handle sensitive information confidentially. - Proficiency in using call center software and CRM systems. - Excellent problem-solving skills and attention to detail. - Ability to multitask and manage time effectively in a fast-paced environment. Bonus Points If You Have: - Experience with healthcare insurance processes and terminology. - Bilingual abilities, especially in Spanish. - Certification in case management or related healthcare fields. - Familiarity with HIPAA regulations and compliance. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and flexible scheduling options. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work environment focused on employee well-being. Ready to Apply? To join our team at CDR Companies, please submit your resume and cover letter through our careers page or email us directly at careers@cdrcompanies.com. We look forward to hearing from you!