CDR Companies

Compensation

Full Description

CDR Health Care, Inc., a leading provider in healthcare support services, is seeking dedicated Call Center Agents/Case Managers to join our dynamic team. We specialize in delivering exceptional customer service and case management solutions to improve patient experiences and streamline healthcare processes. Our company values integrity, teamwork, and continuous growth, providing a supportive environment for professional development. As a Call Center Agent/Case Manager, you will play a crucial role in managing customer inquiries and cases from initiation to resolution. Your primary purpose is to ensure that clients receive accurate information, timely assistance, and comprehensive support throughout their healthcare journey. This role requires excellent communication skills, empathy, and the ability to handle multiple tasks efficiently. What You'll Do: - You will manage inbound and outbound calls, addressing customer questions and concerns with professionalism and care. - You will process applications and manage cases from start to finish, ensuring accuracy and completeness. - You will provide detailed guidance and support to customers, helping them navigate healthcare options and services. - You will document all interactions and case details accurately in our system to maintain up-to-date records. - You will collaborate with internal teams to resolve complex issues and improve service delivery. - You will follow up with customers to ensure satisfaction and address any ongoing needs. - You will stay informed about healthcare policies and company procedures to provide accurate information. - You will contribute to team goals by meeting performance metrics and quality standards. What You Bring: - You have at least 2 years of experience in call center operations or case management, preferably in healthcare. - You possess strong communication skills, both verbal and written, with the ability to explain complex information clearly. - You are proficient in using customer relationship management (CRM) software and Microsoft Office Suite. - You demonstrate excellent organizational skills and attention to detail. - You have the ability to multitask and manage time effectively in a fast-paced environment. - You exhibit empathy and patience when dealing with customers from diverse backgrounds. Bonus Points If You Have: - Experience with healthcare insurance processes and terminology. - Bilingual abilities, especially in Spanish or other commonly spoken languages. - Certification in case management or related fields. - Familiarity with HIPAA regulations and compliance standards. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and flexible scheduling to support work-life balance. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work environment that values your contributions. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to careers@cdrcompanies.com. We look forward to welcoming you to our team!