CDR Companies

Compensation

Full Description

Job Title: Call Center Agent/Case Manager Company Overview: CDR Companies is a leading provider of healthcare support services dedicated to improving patient experiences and outcomes. With a strong commitment to quality and customer satisfaction, we specialize in delivering comprehensive case management and call center solutions to healthcare providers and patients nationwide. Role Overview: As a Call Center Agent/Case Manager at CDR Health Care, Inc., you will play a crucial role in managing customer inquiries and cases from initiation to resolution. This position involves handling both inbound and outbound calls, providing detailed guidance, and ensuring a seamless experience for our clients and patients. What You'll Do: - You will manage inbound and outbound calls to address customer inquiries and case updates. - You will guide customers through application processes and provide clear, detailed information. - You will document case details accurately and maintain up-to-date records. - You will collaborate with healthcare providers and internal teams to resolve issues efficiently. - You will follow up with customers to ensure satisfaction and case resolution. - You will identify opportunities to improve customer service processes. - You will handle sensitive information with confidentiality and professionalism. - You will meet performance targets related to call handling and case management. What You Bring: - You bring at least 2 years of experience in call center or case management roles. - You have strong communication skills, both verbal and written. - You possess excellent problem-solving abilities and attention to detail. - You are proficient with CRM software and Microsoft Office Suite. - You demonstrate empathy and patience when dealing with customers. - You have the ability to multitask and manage time effectively in a fast-paced environment. Bonus Points If You Have: - Experience in healthcare or insurance industries. - Bilingual abilities, especially in Spanish. - Certification in case management or related fields. - Familiarity with HIPAA regulations and compliance. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and flexible scheduling options. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment. Ready to Apply? To join our team at CDR Companies, please submit your resume and cover letter through our careers page or email them directly to hiring@cdrcompanies.com. We look forward to hearing from you!