CDR Companies

Compensation

Full Description

Job Title: Call Center Agent/Case Manager Company Overview: CDR Companies is a leading provider of healthcare support services dedicated to improving patient experiences and outcomes. With a strong commitment to quality and customer care, CDR Health Care, Inc. specializes in delivering comprehensive case management and call center solutions to healthcare providers and patients nationwide. Role Overview: As a Call Center Agent/Case Manager at CDR Health Care, Inc., you will play a crucial role in managing customer inquiries and cases from initiation to resolution. This position involves handling both inbound and outbound calls, providing detailed guidance, and ensuring a seamless experience for clients and patients. What You'll Do: - You will manage customer inquiries and applications efficiently from start to finish. - You will handle inbound and outbound calls with professionalism and empathy. - You will provide detailed guidance and support to customers regarding their cases. - You will document case information accurately and maintain up-to-date records. - You will collaborate with healthcare providers and internal teams to resolve issues. - You will identify opportunities to improve customer satisfaction and case management processes. - You will adhere to company policies and compliance standards in all interactions. - You will participate in ongoing training to stay current with healthcare regulations and company procedures. What You Bring: - Minimum of 2 years experience in call center or case management roles. - Strong communication and interpersonal skills. - Ability to manage multiple cases and prioritize tasks effectively. - Proficiency with CRM software and Microsoft Office Suite. - Detail-oriented with excellent organizational skills. - Ability to work independently and as part of a team. Bonus Points If You Have: - Experience in healthcare or insurance industries. - Knowledge of healthcare regulations and compliance. - Bilingual abilities, especially in Spanish. - Certification in case management or related fields. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance. - We offer paid time off and flexible scheduling options. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment. Ready to Apply? Please submit your resume and cover letter through our online application portal at www.cdrcompanies.com/careers. We look forward to welcoming you to our team!