CDR Companies

Compensation

Full Description

Job Title: Call Center Agent/Case Manager Company Overview: CDR Companies is a leading provider of healthcare support services dedicated to improving patient experiences and outcomes. With a strong commitment to quality and customer satisfaction, we specialize in delivering comprehensive case management and call center solutions to healthcare providers and patients nationwide. Role Overview: As a Call Center Agent/Case Manager at CDR Health Care, Inc., you will play a crucial role in managing customer inquiries and cases from initiation to resolution. This position involves handling both inbound and outbound calls, providing detailed guidance, and ensuring a seamless experience for our clients and patients. What You'll Do: - You will manage inbound and outbound calls to address customer inquiries and case updates. - You will guide customers through application processes and provide detailed information on services. - You will document and track case progress accurately in our management systems. - You will collaborate with healthcare providers and internal teams to resolve issues efficiently. - You will maintain a high level of professionalism and empathy in all customer interactions. - You will identify opportunities to improve customer satisfaction and case management processes. - You will ensure compliance with company policies and healthcare regulations. - You will participate in ongoing training to stay current with industry standards and company procedures. What You Bring: - Minimum of 2 years experience in call center or case management roles, preferably in healthcare. - Strong communication skills, both verbal and written, with the ability to explain complex information clearly. - Proficiency with case management software and Microsoft Office Suite. - Ability to multitask and manage time effectively in a fast-paced environment. - Excellent problem-solving skills and attention to detail. - Empathy and patience when dealing with diverse customer needs. Bonus Points If You Have: - Experience working in healthcare or insurance industries. - Familiarity with HIPAA regulations and compliance standards. - Bilingual abilities, especially in Spanish. - Certification in case management or related fields. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and flexible scheduling options. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work environment focused on employee well-being. Ready to Apply? To join our team at CDR Companies, please submit your resume and a cover letter detailing your relevant experience through our careers page or email us directly at careers@cdrcompanies.com. We look forward to hearing from you!