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The Senior Strategic Customer Success Manager is responsible for managing the customer lifecycle for strategic accounts, ensuring customer onboarding, adoption, and renewal. They build strong relationships with customers and collaborate with sales teams to achieve customer success goals. | Candidates should have significant experience with Gainsight and Salesforce, along with a background in customer success or related fields. A bachelor's degree in sales or equivalent professional experience is required, along with 3-5 years of relevant experience. | Job Description: The Senior Strategic CSM owns the Customer Lifecycle for a set of Strategic accounts, beginning with customer onboarding and implementation, and continuing through the adoption and renewal staging. A successful Strategic CSM builds impeccable relationships, and demonstrates proficiency at achieving trusted adviser and customer advocate status in the customers' mind. The CSM works closely with the Sales Team to design and execute customer success plans to ensure our customer objectives are truly met, and business value is realized. Who you’re committed to being: You enjoy learning and are open to new ways of doing things. You are not afraid to be yourself, experiment, make mistakes and learn from them, ask questions, or voice your concerns. When communicating you are self-aware, insightful, and proactive. You are a team member first and individual contributor second. You are aware that high-performing teams are only as strong as their weakest link. You believe in continuous improvement and request frequent feedback from others. What you’ll do: Monitor the customer life cycle to ensure customer and Pluralsight’s mutual success. This is achieved by assuming full accountability for your accounts in all aspects: Anticipating customer needs and proactively addressing them throughout the customer life cycle, demonstrating lead time awareness, ensuring a frictionless renewal process, and ultimately positioning your accounts for growth. Demonstrate your technical aptitude by being able to respond yourself to customer’s technical inquiries regarding our service, or by being able to direct them to the proper channel, or resource. Successfully onboard customers. Help them deploy, and derive total value from their membership by driving their full adoption and utilization of the service. Customer success and experience is everything. Monitor your accounts ongoing—Successfully navigate, interpret, and leverage provided tools and systems to measure and report on customer experience, customer health, product utilization, and consumed content, etc. Take correct actions in a timely manner based on this visibility. Build and establish lasting relationships, and achieve trusted status with the customers in order to help them realize their definition of success. Collaborate with Account Executives, Account Managers, and others in order to communicate and update each other on your efforts to ensure effective execution on customer success plans, and make progress on the growth strategy. Prepare and facilitate business review meetings, trainings, webinars, demos, and other strategic and supportive interactions. Experience you’ll bring: Ability to operate in a fast-paced professional sales motion environment. Exceptional communication, customer service, sales, and relationship building skills at all levels, including CXO. Excellent relationship building skills at the C-Level. Deep understanding of a successful customer success motion - able to execute the onboarding & adoption process to drive customer health. Ability to define customer needs & goals and drive onboarding and success plans to meet those goals and objectives. Basic technical knowledge on development and IT solutions. Self-motivated and self-driven. Excited to drive customer success or to love to represent Pluralsight products to our customers. Extensive experience in building key customers / sales relationships. Understanding of SaaS environment with its respective opportunities, benefits, and challenges. This could include license management, training on software and technology, and applicable business processes and cycles, among other things. Ability to travel 50% Organized and capable of highly effective time management in an entrepreneurial environment. Ability to effectively prioritize time and talents, and to give effective presentations Build and establish lasting relationships, and achieve trusted status with the customers in order to help them realize their definition of success. Requirements: Significant experience working with Gainsight & Salesforce. Experience implementing new processes within customer success. Experience in workforce development, skills-based learning, or EdTech Bachelor's Degree in Sales, or equivalent Professional experience 3-5 years of progressive customer success experience or similar field (sales, pro services, consulting, technical enablement This is a remote role; however, applicants located within 45 miles of our Westlake/Dallas, TX offices should expect to work on-site Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This approach enables more effective collaboration, quicker decision-making, and a stronger culture, while still providing flexibility. Travel: Travel expectations differ by role. Some quota-bearing sales positions involve limited travel, while others may involve travel of up to 40%, depending on business needs. Why you’ll love working here: We’re a blended workplace, where team members work remotely or in a hybrid setup depending on their role and location We’re mission driven and guided by our culture pillars We have a strong commitment to diversity and belonging We cultivate a culture of trust, autonomy, and collaboration We’re lifelong learners and champion team member growth and advancement We’ve got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO, wellness reimbursements, Pluralsight subscription, professional development funds and more. About us: Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today’s tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning. Pluralsight provides highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster. Physical Requirements: This role is primarily performed in an office or home office setting and involves standard computer-based work. EEOC & Accommodations Statement: Bring yourself. Pluralsight is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. We also consider qualified applicants with criminal histories, consistent with EEOC guidelines and local laws. If you need an accommodation to apply, interview, or perform essential job functions, please visit the bottom of our website to learn how to request an accommodation. Learn more about our commitment to diversity, equity, inclusion, and belonging in our DEIB Report. Pay Transparency: The US base + variable range for this role is $134,400- $168,000 USD. Actual compensation will depend on location, skills, experience, and other factors. Additional benefits and bonuses may apply. Applications must be submitted within 90 days after the initial posting date to be considered. Recruiting Scam Notice: Please be aware of recruiting scams. We’ll only contact you from an @pluralsight.com email or verified channels. We never ask for sensitive personal info or payments as part of the hiring process. All openings are posted on our Careers page. #LI-SJ1 Pluralsight is the technology workforce development company that helps teams build better by knowing more and working better together. With Pluralsight, teams can develop critical skills, improve processes and gain data-driven insights. Learning and development are at the core of who we are. We’re out to help every technologist build better, and we’re looking for curious, talented people to help us inspire and empower the tech workforce to achieve their goals. Our culture of autonomy, continuous learning, and collaboration creates an environment for growth and empowers us to drive impact through innovation.

The Downstream Marketing Director is responsible for the global business leadership of the Advanced Wound Devices portfolio, including P&L accountability and leading the global portfolio marketing team. This role involves defining strategic priorities, allocating marketing investments, and ensuring profitable growth across all relevant geographies. | Candidates must have a bachelor's degree in Marketing, Business Management, or a related field, along with 12 years of progressive experience in marketing or commercial leadership roles. Proven P&L management experience is also required, with additional qualifications in healthcare or medical devices preferred. | Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Description: Downstream Marketing Director, Advanced Wound Devices - Remote 3M Health Care is now Solventum At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you. Position Summary The Downstream Marketing Director, Advanced Wound Devices, serves as the global business leader for the Advanced Wound Devices portfolio which includes the flagship V.A.C® Ulta and ActiVAC™ devices, as well as the Prevena™ device. This role has full accountability for the global P&L and leads the global portfolio marketing team responsible for brand strategy, lifecycle management, and global commercialization planning. In this role, you will define strategic priorities, allocate marketing investments, and partner cross-functionally to ensure profitable growth across all relevant geographies. As a people leader, you will develop and empower a high-performing team, build strong collaboration with regional commercial teams and global functional partners to execute the strategy and achieve business results. Responsibilities will include the following: Business Leadership Own global P&L for portfolio, ensuring achievement of revenue, gross margin, and operating income goals Develop long-range strategic plans and annual operating plans, forecasts, and financial outlooks in collaboration with finance, supply chain, region and global function leaders Lead portfolio pricing, margin optimization, and resource allocation decisions to maximize profitability Monitor performance against plan and take proactive actions to address gaps or capitalize on emerging opportunities Serve as the business lead for investment prioritization, cost management, and portfolio trade-off decisions Global Portfolio & Brand Strategy Define global brand and portfolio strategies, ensuring clear positioning, differentiation, and alignment with customer needs Collaborate with Upstream Marketing to shape innovation roadmaps, develop commercialization plans and ensure successful transition of ownership post-commercialization of new products Partner with Strategy & Business Development to identify and evaluate opportunities for partnerships and support diligence and post-deal integration Oversee development of global campaign frameworks, messaging, and promotional toolkits for adaptation by regional teams Performance Management Partner with Strategic Marketing team to analyze market trends, share performance, and pricing dynamics to inform strategy and financial forecasting Lead business performance reviews, presenting results, insights, and forward plans Establish dashboards and KPIs that track both commercial and financial performance at the portfolio / product level Region and Cross-functional Collaboration Partner with regional marketing, sales, operations, and finance teams to ensure alignment on targets and execution plans Collaborate with clinical, medical affairs, and regulatory teams to ensure evidence generation supports commercial claims and pricing strategies Work closely with supply chain and operations to manage cost of goods, product availability, and lifecycle profitability Serve as the global point of accountability for commercial outcomes, bridging regional execution with business strategy People and Team Leadership Lead and develop the global portfolio marketing team, providing clear objectives, coaching, and performance feedback Build marketing and business acumen across the team, emphasizing data-driven strategic decision-making Foster collaboration, empowerment, and accountability across global and regional stakeholders Your Skills and Expertise To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications: Bachelor’s degree or higher in Marketing, Business Management, or a business discipline AND 12 years of progressive experience in marketing or commercial leadership roles AND In addition to the above requirements, the following are also required Proven P&L management experience (full or significant business unit / portfolio accountability) Additional qualifications that could help you succeed even further in this role include: Advanced degree (e.g., MBA, Economics, or related field) Experience in healthcare, medical devices, or other regulated industries Knowledge of the advanced wound care market, including negative pressure wound therapies Ability to thrive in an action-oriented and high accountability environment Exceptional strategic thinking, analytical ability and financial acumen, with a track record of collaborating cross-functionally to deliver actionable recommendations Demonstrated success driving profitable growth and executing complex go-to-market strategies globally Strong cross-functional leadership and stakeholder management skills Excellent written and verbal communication skills, executive presence, and storytelling ability; with experience presenting to C-level executives Experience leading high-performing teams and developing future leaders Work location: Remote Travel: 30% domestic and international Relocation Assistance: Not authorized Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status). Supporting Your Well-being Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. Applicable to US Applicants Only:The expected compensation range for this position is $222,044 - $271,387, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties. Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers. Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains. Please note, Solventum does not expect candidates in this position to perform work in the unincorporated areas of Los Angeles County. Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly. Solventum Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms. Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms. Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy here applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. At Solventum, we create breakthrough solutions for our customers’ toughest challenges by pioneering game-changing innovations at the intersection of health, material and data science to change patients’ lives for the better — while enabling healthcare professionals to perform at their best.

As an Access Systems Analyst III, you will assist with feasibility analysis, estimating, planning, designing, developing, quality assurance evaluation and modification of automated systems. You will also define training requirements and recommend solutions to enhance system functionality. | The ideal candidate should have an Associate’s Degree in Information Technology or a related field with five years of relevant experience, or equivalent experience. Strong analytical, critical thinking, and communication skills are essential, along with ITIL Foundations Certification. | At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title Access Systems Analyst III Location Cleveland Facility Remote Location Department ITD Patient Reg and Auth-Information Tech Div Job Code T31033 Shift Days Schedule 8:00am-5:00pm Job Summary Job Details Join the Cleveland Clinic team where you will work alongside passionate caregivers and make a lasting, meaningful impact on patient care. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. As an Access Systems Analyst III, you will assist with feasibility analysis, estimating, planning, designing, developing, quality assurance evaluation and modification of automated systems. Utilizing your experience, you will help propel the department forward and support goal completion. This role offers a unique opportunity to enhance your skills in an innovative healthcare setting. A caregiver in this position works remotely out of Ohio, Florida, or Nevada from 8:00AM – 5:00PM, with rotating on-call requirements. A caregiver who excels in this role will: Participate in feasibility analysis, estimating, planning, designing, developing, prototyping, implementing, quality assurance evaluation and modification of automated systems. Define training requirements and assist with automated systems training. Recommend solutions to enhance system functionality. Support and design department project assignments and small system implementation. Provide input to solution development efforts. Maintain schedules. Track information system resources for assigned projects. Report on project timelines and document performance. Develop work products, documentation of operational and business objectives, best technology capabilities and task level resource requirements. Maintain project task plans, documentation and communications. Minimum qualifications for the ideal future caregiver include: Associate’s Degree in Information Technology, Computer Science or a related field and five years of experience in IT dealing with applications development and support or end user training, or equivalent experience in an operational or financial role utilizing the systems or data generated by the systems supported by this position OR High School Diploma/GED and seven years of experience OR Bachelor’s Degree and three years of experience ITIL Foundations Certification upon or within six months of hire Strong analytical, critical thinking, communication, problem solving and relationship building skills Previous Epic Experience Preferred qualifications for the ideal future caregiver include: Bachelor’s Degree Microsoft, CompTIA or equivalent certification Cadence and/or Prelude Certification Physical Requirements: Ability to perform work in a stationary position for extended periods. Ability to travel throughout the hospital system. Ability to operate a computer and other office equipment. Ability to communicate and exchange accurate information. In some locations, ability to move up to 20 lbs. Personal Protective Equipment: Follows standard precautions using personal protective equipment as required. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. Please review the Equal Employment Opportunity poster. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities We know that fully supporting our caregivers is what creates the best outcomes for our patients. Our outstanding, comprehensive offerings are an investment in your health, well-being and future. What began in Cleveland in 1921 has grown to include locations throughout, the U.S. and even other countries. For you, that means more opportunities to learn, grow and serve patients — while finding caring, thriving communities both at work and at home. Cleveland Clinic is a nonprofit multispecialty academic medical center that integrates clinical and hospital care with research and education. Headquartered in Cleveland, Ohio, it was founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation. Cleveland Clinic has pioneered many medical breakthroughs, including coronary artery bypass surgery and the first face transplant in the United States. U.S. News & World Report consistently names Cleveland Clinic as one of the nation’s best hospitals in its annual “America’s Best Hospitals” survey. Among Cleveland Clinic’s 70,800 employees worldwide represent 140 medical specialties and subspecialties. Cleveland Clinic is a 6,500-bed health system that includes a 173-acre main campus near downtown Cleveland, 19 hospitals, more than 220 outpatient facilities, and locations in southeast Florida; Las Vegas, Nevada; Toronto, Canada; Abu Dhabi, UAE; and London, England.

The UX Designer will define and create UX concepts based on business requirements and end-user needs, facilitating various UX design activities. They will produce assets such as personas, user flows, and prototypes while collaborating closely with cross-functional teams. | Candidates should have a BA/BS or AA/AS in relevant fields or 3+ years of experience as a UX Designer, with a portfolio demonstrating proficiency in interaction design. Strong communication skills and experience with design tools like Figma and Adobe XD are essential. | Overview We are looking for a UX Designer that has a proven track record of leveraging design thinking and user feedback to design experiences that are delightful and motivating. The ideal candidate will be motivated about user-centered design and be able to thrive with minimal process and direction while driving efficiency, consistency and results with cross-functional teams. If you also have a portfolio of professional design projects that includes work with web/mobile applications, we’d like to visit with you. Responsibilities Define and create UX concepts based on an understanding of the business requirements and end-user needs through up-front, end-user research and/or collaboration with Product organization Prepare and facilitate of a variety of UX Design activities for client-facing sessions, Product organization meetings, and/or customer/stakeholder interviews Produce a variety of assets such as personas, customer journey maps, user flows, information architecture, prototypes, and wireframes, or mockups, as it pertains to business requirements and end-user needs and validate through user testing, when appropriate Leverage design thinking toward individual requirements and implementation, but constantly consider the continuity from one UX experience to another Create a unified, end-to-end experience through close collaboration with cross-functional team members Advocate for design by sharing your work and presenting cross-functionally, while being able to precisely articulate design rationale Build and maintain strong working relationships with colleagues, clients, and key stakeholders Must be able to positively adapt to shifting priorities, demands, and timelines Participate as a contributor and at times, lead, cross-functional teams that include other designers, business analysts, technical product owners and functional architects, and software developers Collaborate effectively with remote team members Qualifications BA/BS or AA/AS in Graphic Design, Interaction Design, HCI Design, Psychology, Visual Arts, or 3+ years of experience as a UX Designer 3-7 years of experience designing user experiences for web and/or mobile apps, or experience in visual or interaction design Portfolio demonstrating proficiency in interaction design and clean visual design Expertise at capturing the essence of usability issues and clearly communicating them with non-technical audiences Proficiency in design & prototyping tools such as Figma, Adobe XD, Adobe Creative Cloud Strong abilities in sketching, mocking up, and evaluating interaction design Ability to work within a Design System and contribute to it Previous experience working with Product owners and Development Teams Excellent communication skills, both verbal and written Mental Requirements: Critical Thinking: Ability to think critically and evaluate information objectively, considering different perspectives and potential implications before drawing conclusions or making recommendations. Attention to Detail: must have a keen eye for detail to ensure accuracy in data analysis, interpretation, and reporting. Quantitative Aptitude: Strong numerical skills are essential for conducting quantitative analysis, working with statistical methods and models, and manipulating data using mathematical operations. Data Interpretation: skilled in interpreting data visualizations, charts, graphs, and other forms of data presentation to extract meaningful insights and communicate findings effectively. Communication Skills: Effective communication skills are crucial for conveying complex technical concepts and insights to non-technical stakeholders clearly and understandably through written reports, presentations, and verbal discussions. Curiosity and Learning Agility: A strong desire to learn and explore new methodologies, techniques, and tools in the field of data analysis and insights generation is essential for staying current with industry trends and best practices. Resilience: The ability to handle pressure, adapt to changing priorities, and overcome setbacks is important in a fast-paced and sometimes ambiguous analytical environment. Ethical and Integrity: Upholding ethical standards and maintaining integrity in handling sensitive data and information is paramount for building trust and credibility in the insights provided. Physical Requirements and Working Conditions: Remaining in a stationary position, often standing or sitting for prolonged periods. Repeating motions that may include the wrists, hands and/or fingers. Must be able to provide a dedicated, secure work area. be able to provide high-speed internet access / connectivity and office setup and maintenance. No adverse environmental conditions expected. Base compensation ranges from $85,000 to $105,000 per year. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs. Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to our Careers page. This role is based remotely and all interviews will be conducted virtually. Date of posting: 00/00/2025 Applications are assessed on a rolling basis. We anticipate that the application window will close on 00/00/2026, but the application window may change depending on the volume of applications received or close immediately if a qualified candidate is selected. #LI-REMOTE #LI-RA1

Establish trusted relationships with assigned accounts and provide consultative guidance on payment solutions. Manage ongoing account strategies to drive growth and increase customer utilization of services. | Candidates should have 2-4 years of experience managing a portfolio of accounts, preferably in the SaaS space. Strong communication skills and the ability to analyze data for decision-making are essential. | EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at EverCommerce.com. We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://careers.evercommerce.com/us/en The EverCommerce Payments organization, also known as PaySimple, is focused on delivering unparalleled value to our partners and customers through frictionless embedded payments and commerce solutions at scale. We are looking for a Customer Success Manager to join our EverCommerce Payments brand to develop deep relationships with an assigned portfolio of our most valuable customers to educate, drive adoption, and masterfully navigate value add conversations with customers who utilize our software and payment solutions. You are an experienced and strategic account manager who has managed a large portfolio of accounts, preferable in the SaaS space. You have experience scaling playbooks and balancing 1:1 and 1:many outreach. You are comfortable and confident in outbound communication to a diverse set of stakeholders and company representatives. You are a self-motivated individual who prides yourself on building and leveraging relationships to drive revenue, advocating for customers, and keeping cool under pressure. You have experience in onboarding or implementation, showing you can communicate the benefits of change and drive deep and successful adoption of a new tool. You are motivated by helping businesses find efficiency and reach their potential and have a knack for leveraging multiple relationships to reach goals. You are driven to exceed company, team and individual goals. You thrive in an environment that you can help evolve, grow, and improve as we expand into new territories, businesses, and products. You are comfortable and confident working with large data sets in order to make recommendations to small business owners and/or track and report on the performance of your portfolio. Not required, but highly valued: experience in the electronic payment processing industry, associated pricing models, and industry best practices. Responsibilities: Establish yourself as a trusted advisor to your accounts, lending your business acumen to growing SMBs Master our payment solutions, supported products and services, and integration capabilities in order to provide small business customers with consultative guidance Scale playbooks and best practices across multi-location accounts, third-party partners, integrated software solutions Ongoing management of 1:1 accounts and implement 1:many strategies for channel growth Identify on-going sales opportunities within portfolio to generate growth, referrals, and new leads Upsell unused functionality and features in order to increase utilization, revenue, and reduce attrition Passionately support EVCM Payments /PaySimple's commitment to create an outstanding experience for all of our customers Experience and Skills: 2–4 years managing a portfolio of accounts (SaaS account management a plus) Experience and demonstrated success in a high-volume sales or account management capacity, engaging with VP/C-suite/SMB owners Organized, detail-oriented individual capable of meeting short-deadline goals on a daily basis Ability to prioritize the most important activities daily to maximize time spent on each account Strong excel skills with the ability to understand, analyze and interpret data to make organizational, planning and problem-solving decisions. Strong written and oral communication skills A team player who performs well independently Ability to multitask, take direction and execute with precision Must be a confident, adaptable self-starter Previous payment processing related experience a plus Where: The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America. Benefits and Perks: Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid Continued investment in your professional development Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend. 401k with up to a 4% match and immediate vesting Flexible and generous (FTO) time-off Employee Stock Purchase Program Compensation: The on-target earnings compensation (base + commissions) for this position is $70,000 to $80,000 USD per year in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above. EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!

As the EPIC Reporting Analyst III, you will be involved in the planning, design, development, training, implementation, communication, maintenance/support, and evaluation of applications. You will also train IT employees and advise end-users about the operation of the information systems. | A bachelor's degree or equivalent experience and 5 years of relevant experience are required. Applicable Epic certification and maintenance of Epic Certification in the primary application are mandatory job requirements. | Location: Remote - Ohio Department: ITS Technology Opex Weekly Hours: 40 Status: Full time Shift: Days (United States of America) Job Summary: As the EPIC Reporting Analyst III, you play a role in the planning, design, development, training, implementation, communication, maintenance/support and evaluation of existing or new functionality with applications. You will train IT employees and advise end-users about the operation of the information systems and keep trainers informed of system changes. In this role, you will be a mentor and resource for less experienced IT staff and help review their work as needed. The above summary is intended to describe the general nature and level of work performed in this role. It should not be considered exhaustive. REQUIREMENTS Bachelor's degree or equivalent experience 5 years of relevant experience Applicable Epic certification. Maintenance of Epic Certification in the primary application is a mandatory job requirement. Obtaining and maintenance of a secondary or supporting Epic Certification will be at the discretion of leadership. PREFERRED REQUIREMENTS Master’s degree or 3 years experience in Information Technology Project management and leadership experience 7 years of applicable business or healthcare experience Multiple Epic certifications ProMedica is a mission-driven, not-for-profit health care organization headquartered in Toledo, Ohio. It serves communities across nine states and provides a range of services, including acute and ambulatory care, a dental plan, and academic business lines. ProMedica owns and operates 10 hospitals and has an affiliated interest in one additional hospital. The organization employs over 1,300 health care providers through ProMedica Physicians and has more than 2,300 physicians and advanced practice providers with privileges. Committed to its mission of improving health and well-being, ProMedica has received national recognition for its clinical excellence and its initiatives to address social determinants of health. For more information about ProMedica, please visit promedica.org/aboutus. Benefits: We provide flexible benefits that include compensation and programs to help you take care of your family, your finances and your personal well-being. It’s what makes us one of the best places to work, and helps our employees live and work to their fullest potential. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact employment@promedica.org Equal Opportunity Employer/Drug-Free Workplace Health Care Is Everything We pride ourselves on being a place where people start and develop life-long careers. From a thriving culture to flexible benefits, we have so much to offer those who join our team. Find your career and be the heart of health care in our mission-driven organization.

The Customer Service Representative is responsible for responding to and processing various types of correspondence according to Standard Operating Procedures. This includes researching and processing returned warrants, creating and maintaining child support cases, and assisting custodial and non-custodial parents. | Candidates must have a high school diploma or equivalent and at least two years of experience in customer service or a related field. Proficiency in data entry and knowledge of Microsoft Office products are also required. | It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. CUSTOMER SERVICE REPRESENTATIVE Systems & Methods, Inc. (SMI) SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. With over 50 years as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are a multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI. Overview: Responsible for responding and processing different types of correspondence according to Standard Operating Procedures and contract requirements. Key Functions/ Basic Duties: Research and process returned warrants (i.e. payments) Process and document new court orders and forms Create new and maintain existing child support cases. Review and process applications for Direct Deposit and the Texas Payment Card program. Contact and assist custodial parents, non-custodial parents, employers, counties, and attorneys to obtain information as needed. Assist employers with electronic payment options. Conduct outreach to employer and other states to convert them to an electronic payment method. Desired Knowledge and Abilities: Knowledge of: Customer service techniques Modern office practices, procedures, and equipment Record-keeping techniques Ability to: Pay attention to detail Accurately key data Work independently with little direction and as a team member in a fast-paced environment Communicate effectively, both orally and in writing Establish and maintain effective working relationships Meet stringent schedules and timelines Work confidentially with discretion To apply interpersonal skills using tact, patience, and courtesy Work varied schedules and overtime hours, as necessary Have a designated quiet workspace, free of any distractions Education and/ or Experience: High school diploma or equivalent and at least two years prior experience working in an area of service delivery, customer service, call center technology, or another related field OR An equivalent combination of education and experience that provides the knowledge, skills, and abilities needed to perform the work Language Skills: Must be fluent in English Computer Skills: Must be proficient in data entry skills including keyboard, mouse, and 10-key pad and have experience and knowledge of software such as Microsoft Word, Excel, and other Windows products In order to qualify for this Virtual / Remote Work from Home position, you will need to have the following: Quiet and distraction-free place in your home to work at a desk/table. Reliable, high-speed internet connection with at least 50 mbps download speed - cable or fiber (NO dial-up, satellite, prepaid internet, or cellular hotspots) Smartphone with Android OS or iPhone for user authentication Pay rate is $15.50/hour. Must reside in San Antonio, TX to be considered for this role. Perks: Equipment provided. Work From Home!!! 3 week Virtual Paid Training. Set Full-Time schedule: Monday - Friday: Must be available between 8:00am and 6:00pm CT Medical, Dental, Vision after 30 days of enrollment for all Full Time employees 401 (k) Paid Time Off (PTO) accrual on your first day! Health Club Reimbursements Career Growth Opportunities We are an Equal Opportunity Employer. We are a Drug-Free Workplace. We’re All About Opportunity From career growth and training to volunteerism and mentorship, we want our entire team to be the best they can possibly be. That means ensuring that we provide as many opportunities as we can for development and learning, and encourage curiosity and capability at every turn. SMI is a leading provider in government payment solutions, developing state-of-the-art solutions and running complex human services operations. We are focused on serving our government clients and their end-customers: some of the most in-need families and individuals in the United States. Our mission is to “Go the Extra Mile with a Passion to Serve”. With over 53 years in operation as a family-owned and operated business, SMI has grown to over 600 employees across the country, SMI considers its employees and customers as part of our extended family. We are truly a family, serving families. SMI recruits individuals who are technical, creative, innovative, customer-focused, and most importantly willing to Go the Extra Mile. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement, while remaining competitive in compensation and benefits. We depend on the expertise of our SMI team to develop and support the very best systems and product lines in the industry. If you are looking for a meaningful and fulfilling career, we hope you will join us, at SMI.

As a Remote Sales Customer Representative, you will engage with pre-qualified clients to build trusting relationships and guide them toward financial decisions. Your role includes discovering clients' needs and presenting customized financial solutions through virtual interactions. | Candidates should be exceptional virtual communicators who can convey complex financial concepts clearly. A proactive approach to client advocacy and a strong sense of accountability in a remote work environment are essential. | Tired of the daily commute? Connect with us at Kenneth Brown Agency and thrive in a remote position that values your expertise and offers genuine autonomy. Ready to redefine your professional journey? Kenneth Brown Agency is seeking highly driven Remote Sales Customer Representative professionals to join our thriving remote sales force. This isn't just another work-from-home opportunity; it's a chance to truly empower individuals and families, guiding them towards crucial financial security with solutions like Life Insurance, IUL, and Annuities. If you're a relationship builder who thrives on independence and direct impact, let's talk. Your Contribution as a Remote Sales Customer Representative: As a key player, you'll be the pivotal connection, guiding clients toward astute financial decisions. Your day-to-day will involve: Client Cultivation: Engaging virtually with our pre-qualified clients to forge lasting, trusting relationships. Insightful Discovery: Diving deep into clients' individual situations and aspirations to pinpoint their unique financial needs. Strategic Guidance: Articulating customized solutions for Life Insurance, Indexed Universal Life (IUL), and Annuities through engaging virtual presentations. End-to-End Empowerment: Seamlessly navigating clients from their initial inquiry all the way through successful plan implementation. Optimized Operations: Utilizing our CRM system to meticulously manage interactions and streamline your workflow. Why This Opportunity Is Unmatched: Performance-Driven Earnings: Your dedication directly propels your income with an unlimited commission structure. Total Work-Life Integration: Enjoy the freedom to design your own flexible remote schedule from your comfortable home. Focused Engagement: Work exclusively with warm leads – no cold calling required, allowing you to concentrate on building rapport. Accelerated Growth: Benefit from comprehensive training, cutting-edge tools, and dedicated mentorship to propel your career. Connected Community: Become part of a collaborative network of peers committed to shared success. Holistic Support: Explore opportunities for life insurance and healthcare benefits to secure your well-being. We're Searching For Individuals Who Are: Exceptional Virtual Communicators: Adept at building rapport and conveying complex financial concepts clearly in a remote setting. Highly Self-Reliant & Accountable: Thrive independently and take full ownership of their results from a home-based environment. Proactive Solution Architects: Results-oriented and dedicated to devising optimal financial solutions for clients. Genuine Client Advocates: Passionate about making a profound, positive impact on clients' financial futures. Important Consideration: This is a 1099 independent contractor position. Compensation is exclusively commission-based. Ready to seize command of your career trajectory in a thriving remote sales landscape? Discover this exciting opportunity and apply today!

Lead and manage multiple large, complex enterprise IT programs from initiation to completion, ensuring delivery within scope, schedule, cost, and quality commitments. | Bachelor's degree, 4-6 years related experience, PMP certification preferred, experience with project and risk management, and ability to communicate with upper management. | You could be the one who changes everything for our 28 million members by using technology to improve health outcomes around the world. As a diversified, national organization, Centene's technology professionals have access to competitive benefits including a fresh perspective on workplace flexibility. Position Purpose: Provides overarching leadership and guidance on related large programs and projects (both waterfall and agile) with a view to improve the project performance and consistency of delivery. Sources project managers and scrum masters and provides oversight and remediation to troubled projects. Delivers, measures, and manages project performance in addition to providing input and collaboration on interdependencies within the projects and other programs. Plans, controls, and manages the delivery of multiple large, complex enterprise IT programs to meet the agreed business needs, acquiring and utilizing the necessary resources Plan, manage, and implement programs from initiation to final operational stage including lessons learnt Evaluate, align, and integrate technical and business requirements and project plans to establish the program framework Manages multiple project scopes and successful execution within technical, schedule, cost, and quality commitments Provides direction to the project teams in areas of customer concerns, potential changes in scope, and risk assessment Coordinates program management reviews, preparing and publishing program management metrics and reports; maintain metrics for projects' quality, technical performance, and delivery Coordinates all risks and requirements of the projects by planning, controlling, and integrating all projects and measuring all elements to ensure the requirements and goals are successfully achieved Provide insight and recommendations during project execution and implementation to remediate issues Review and assess vendor statements of work and estimates Determines, monitors, reviews, and reports on all program attributes including program costs, operational budgets, staffing requirements, resources, quality, and risks Provides periodic project updates (Program Status Report) of current situation relating to milestones and problem/high risk areas (e.g., technical, cost, and schedule); provide updates to the IT leadership team and the business units Shares knowledge and develops team capabilities to strengthen understanding of IT and enterprise industry and business issues and best practices Identifies areas for improvement, share lessons learnt across the firms’ IT project teams, and encourage others to do the same Communicates regularly with functional and IT leaders to ensure enterprise alignment and support Establishes client relationships Performs other duties as assigned Complies with all policies and standards Education/Experience: Requires a Bachelor's degree and 4 – 6 years of related experience. Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position. Technical Skills: One or more of the following skills are desired Experience with Microsoft Office Experience with Project Management Experience with Risk Management Experience with Other: developing, monitoring and managing project budgets and schedules Soft Skills: Intermediate - Seeks to acquire knowledge in area of specialty Intermediate - Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions Intermediate - Ability to work independently Intermediate - Demonstrated analytical skills Intermediate - Demonstrated project management skills Intermediate - Demonstrates a high level of accuracy, even under pressure Intermediate - Demonstrates excellent judgment and decision making skills Intermediate - Ability to communicate and make recommendations to upper management Intermediate - Ability to drive multiple projects to successful completion License/Certification: Certified Project Management Professional (PMP)-PMI preferred Pay Range: $100,900.00 - $186,800.00 per year Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act Thanks for your interest in Centene and its subsidiary companies. We’re so glad that you’ve decided to fill out an application and take the next step to find your purpose. Also, we’re here to help support you on your candidate journey. Should you need an accommodation, please email recruiting@centene.com. Centene is committed to helping people live healthier lives. We provide access to high-quality healthcare, innovative programs and a wide range of health solutions that help families and individuals get well, stay well and be well.

The Direct Marketing Manager will lead new customer acquisition through direct mail, managing the full strategy, execution, and performance of this channel. This role includes overseeing lettershop operations, collaborating with various teams, and forecasting new direct mail campaigns. | Candidates must have a Bachelor’s Degree and at least 5 years of experience in direct marketing, with a strong focus on Direct Mail channel management. Proficiency in data analysis and familiarity with credit bureau data are also required. | Navient Solutions LLC Navient (Nasdaq: NAVI) helps students and families confidently manage the cost of higher education. We create long-term value for customers and investors through responsible lending, flexible refinancing, trusted servicing oversight, and decades of portfolio management expertise. Our employees thrive in a culture of belonging, where they are supported and proud to deliver meaningful outcomes. Our Direct Marketing Manager will lead new customer acquisition through direct mail, owning the full strategy, execution, and performance of this channel. As the subject-matter expert, you’ll manage everything from targeting and creative development to testing, vendor relationships, and performance optimization. You’ll collaborate with marketing and data analysts to build prospect files and refine targeting methods, work with creative teams to design compliant solicitations, and partner with credit bureaus for file procurement and list optimization. This role also oversees lettershop operations, ensuring timelines and quality standards are met, and manages all personalization, proofing, and creative approvals. In addition, you’ll forecast and plan new direct mail campaigns, including financial performance and cost/revenue projections. If you’re detail-oriented, data-driven, and passionate about delivering impactful direct marketing programs, this is your opportunity to make a measurable impact. Areas of Responsibility: Channel management Own the full lifecycle of our Direct Mail program for private student loans including audience targeting, creative strategy, campaign execution, and performance optimization. Serve as the internal subject-matter expert for all things Direct Mail, educating marketing and leadership on channel best practices, testing strategies, and growth opportunities. Partner with Analytics, Data Science, Risk, and Partnerships to develop targeting models and segmentation strategies that balance volume growth with credit quality. Lead strategic planning for seasonal campaigns aligned with private loan Peak season. Creative Strategy and Compliance Management Develop and test messaging frameworks, offer positioning, and creative layouts that resonate with student and parent audiences. Partner with Brand and Compliance to ensure all solicitations meet regulatory and disclosure standards while maintaining brand integrity. Manage creative agencies and vendors from brief through production proofing, ensuring accuracy and flawless execution. Drive continuous testing of creative variables (headlines, offers, formats, personalization) to maximize response and conversion rates. Data, Targeting, and Analytics Define audience segmentation and targeting strategies using demographic, credit bureau, and behavioral data. Partner with Data and Analytics teams to source, score, and model prospect lists; design test cells and measurement frameworks. Develop dashboards and KPI reporting to monitor campaign performance, cost efficiency, and downstream loan funding. Analyze results to identify opportunities for scaling profitable segments and discontinuing low-performing lists or creatives. Vendor and Budget Management Own vendor relationships, including lettershops, list providers, and credit bureaus; negotiate pricing, manage timelines, and ensure quality standards. Manage the Direct Mail budget end-to-end: forecasting, pacing, reconciliation, and ROI analysis. Evaluate new partners and technologies (data providers, mail tracking, response attribution) to enhance targeting precision and measurement accuracy. MINIMUM REQUIREMENTS Bachelor’s Degree Business Administration, Analytics, Economics, or related. Additional equivalent experience above the required minimum may substitute. 5+ years of experience in direct marketing, with at least 3 years in Direct Mail channel management. Strong understanding of financial services marketing, particularly customer acquisition for private student loans. Deep experience managing end-to-end mail production: list procurement, creative, printing, personalization, and delivery. Strong analytical skills; proficient in Excel/Sheets and comfortable using SQL or Looker to analyze performance data. Familiarity with credit bureau data (e.g., Experian, TransUnion) and regulatory requirements in consumer lending marketing. Proven success designing and interpreting A/B and multivariate tests. Excellent cross-functional communicator and self-starter capable of thriving as a solo channel owner in a fast-paced, high-accountability environment. Expertise in implementing and maintaining rigorous quality assurance protocols to ensure data accuracy, content integrity and timely campaign delivery. Ability to interpret campaign data, build forecasts, and identify insights that drive ROI improvement. Proficient in Excel/Google Sheets and comfortable working with SQL, Looker, or similar data tools. Comfortable using marketing automation systems, mail tracking tools, and campaign reporting platforms to manage workflow and measure success. Exceptional organizational skills with the ability to manage multiple campaigns, vendors, and deadlines simultaneously. Skilled at developing and evaluating direct response creative; able to translate data and insights into actionable creative strategy. Excellent written and verbal communication skills, with the ability to clearly convey recommendations to executives and cross-functional partners. Ability to work cross-functionally to collaborate across Marketing, Analytics, Data Science, Risk, and Compliance to align priorities and resolve issues efficiently. Additional equivalent education above the required minimum may substitute for level of experience. IMPORTANT NOTICES: All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability. EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America. Navient is a drug free workplace. Navient (Nasdaq: NAVI) Delivers Technology-Enabled Financing and Support Our mission is to enhance the financial success of our clients by delivering innovative solutions and insights with compassion and personalized service. We leverage our decades of experience and performance, and our data-driven culture, to deliver exceptional results for our customers. Learn more at navient.com. To view the Navient Benefit Brochure click here Applicants can learn more about their rights by viewing the federal "Know Your Rights" and pay transparency posters click here. Equal Opportunity Employer Race/Ethnicity/Sex/Disability/Protected Veterans/Sexual Orientation/Gender Identity Navient participates in E-Verify. To View the E-Verify notice, click here. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at the number or email provided below: Navient (855) 281-1828 Talent_Acquisition@navient.com