Systems & Methods, Inc. (SMI)

Lead product lifecycle, oversee testing and documentation, and coordinate with vendors for card products. | At least five years of management experience in vendor or product management, with proficiency in data analysis, vendor relations, and team leadership. | It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. SMI is a leading provider in government payment solutions, developing state-of-the-art solutions and running complex human services operations. We are focused on serving our government clients and their end-customers: some of the most in-need families and individuals in the United States. Our mission is to “Go the Extra Mile with a Passion to Serve”. With over 53 years in operation as a family-owned and operated business, SMI has grown to over 600 employees across the country, SMI considers its employees and customers as part of our extended family. We are truly a family, serving families. Job Summary Responsible for leading the stability of existing products and development of new products and features including the smiONE prepaid card and the Kudzu debit card and digital banking solution. This role provides end-to-end product leadership, ensuring that card products are grounded in customer and market insight, aligned with company strategy, and executed effectively across teams. This role includes oversight of testing, creating training and maintaining documentation. This position is responsible for maintaining the Card Services data model which should help drive decisions on new features and overall direction of the company. The role spans product strategy, roadmap ownership, execution, and outcomes, serving as a central point of accountability for card products at SMI. Additional duties may be assigned as needed. Key Functions Provide direct supervision, motivation, and coaching for assigned personnel. Ensure job functions are performed by employees in accordance with standard operating procedures, contractual obligations, corporate policies and procedures. Develop internal reporting and control systems to determine if processes, systems, and applications are achieving desired outcomes in accordance with company policies and procedures. Organize, plan and supervise all aspects of the product life cycle including managing the product roadmap. Oversee the testing and documentation of new products as well as creating training. Maintain relationships with key vendors for Processing and Card Manufacturing. Perform critical business analysis of issues identified by agents, including identifying root cause(s), and identifying value-added opportunities for improvement in a timely manner Lead and support additional special projects, reporting, and initiatives related to enhancing the cardholder experience including the mobile application, website and IVR/IVA. Represent the voice of the customer and market in product decisions. Troubleshoot issues related to critical vendors promptly to mitigate impact to cardholders or state partners. Maintain a thorough understanding of company processes and policy requirements. Act as the primary product liaison between leadership, technology, operations, business development, and external partners. Develop and maintain effective working relationships with various SMI departments and entities. Knowledge Of Creating roadmaps that are clear and aligned with company goals. Working knowledge of smiONE policies and procedures Working knowledge of prepaid card policies, procedures, and regulations Principles and practices of supervision Record keeping techniques Interpersonal skills using tact, patience, and courtesy Knowledge of MS Office Suite including advanced knowledge of Excel and Word Verbal and written communication skills Ability To Ability to identify areas of opportunity and alleviate potential issues or bottlenecks to improve the cardholder experience Thrives in a relationship building environment and is comfortable leading conversations with Executive leadership as necessary Collect, research, and analyze data to develop new features Work independently with little direction Work as a team member Meet stringent schedules and time lines Work successfully in a fast-paced environment Work with integrity and ethically Analyze situations accurately and adopt an effective course of action Plan and organize work Train and evaluate the performance of staff Work confidentially with discretion Communicate effectively both orally and in writing Ability to work varied schedules and overtime hours as necessary Education/ Experience At least five years prior management experience in a supervisory position within an area of vendor management, product management, or other related fields. Bachelors Degree OR An equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the work Language Skills Must be fluent in English Computer Skills Exposure to multiple technology platforms Must be proficient in data entry skills including keyboard, mouse, and 10 key Experience and knowledge of software such as Microsoft Word, Excel, and other Windows programs Why You’ll Love It Here Mission with Meaning: Be part of technology that helps families and agencies thrive. Family Values: Work in a culture that puts people first. Entrepreneurial Energy: Freedom to innovate, experiment, and make an impact. Growing Platform: Join a company expanding its national footprint and evolving its brand. Modern Tools: Use AI and digital systems to bring creativity and efficiency together. 🌟 Join us in building technology that serves people—and helps change the world. We are an Equal Opportunity Employer. We are a Drug-Free Workplace. We’re All About Opportunity From career growth and training to volunteerism and mentorship, we want our entire team to be the best they can possibly be. That means ensuring that we provide as many opportunities as we can for development and learning, and encourage curiosity and capability at every turn. SMI is a leading provider in government payment solutions, developing state-of-the-art solutions and running complex human services operations. We are focused on serving our government clients and their end-customers: some of the most in-need families and individuals in the United States. Our mission is to “Go the Extra Mile with a Passion to Serve”. With over 53 years in operation as a family-owned and operated business, SMI has grown to over 600 employees across the country, SMI considers its employees and customers as part of our extended family. We are truly a family, serving families. SMI recruits individuals who are technical, creative, innovative, customer-focused, and most importantly willing to Go the Extra Mile. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement, while remaining competitive in compensation and benefits. We depend on the expertise of our SMI team to develop and support the very best systems and product lines in the industry. If you are looking for a meaningful and fulfilling career, we hope you will join us, at SMI.

Handling inbound calls, categorizing calls, recording incidents, and providing customer support. | High school diploma, basic computer skills, proficiency in English and Spanish, and ability to type at least 35 WPM. | It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Systems & Methods, Inc. (SMI) BILINGUAL CUSTOMER SERVICE REPRESENTATIVE-WORK FROM HOME ASSIGNMENT!! Inbound Call Center SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. In our 52nd year as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI. Position Overview The Customer Service Representative is responsible for receiving calls from child support client stakeholders in accordance with Standard Operating Procedures and contractual obligations; categorizing all calls received in one of the categories provided; record any abusive and/or extraordinary calls; and be responsible for other duties as assigned. Must maintain a general understanding of policies and procedures Possess strong oral and written communications skills Knowledgeable in modern office practices, procedures and equipment Exhibit excellent Interpersonal skills using tact, patience and courtesy High School Diploma or equivalent required At least one year prior experience in an area of service delivery, customer service, call center technology, or related field. Will accept equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the position duties Must be proficient in data entry skills including keyboard, mouse and 10 key pad Must be able to type a minimum of 35 WPM. A typing test will be administered during the interview process Basic knowledge of Microsoft Office Fluent in English and Spanish is a must In order to qualify for this Virtual / Remote Work from Home position, you will need to have the following: Quiet and distraction-free place in your home to work at a desk/table. Reliable, high-speed internet connection with at least 50 mbps download speed - cable or fiber (NO dial-up, satellite, pre-paid internet or cellular hotspots) Smartphone with Android OS or iPhone for user authentication **Training is virtual and self-directed, allowing you to read the materials and complete the training modules at your own pace. Throughout the process, you’ll have periodic meetings with your Supervisor to discuss your progress, address any questions, and receive guidance. This approach ensures you have the flexibility to learn independently while still benefiting from regular support and feedback. Payrate: $14.50/hr We are looking to fill Full Time day shifts only (between 10am CST and 10pm CST). This will include at least 1 weekend day. Must reside in one of the following states for consideration: AL, FL, GA, KS, MO, NC, OH, SC, TN, TX WV Perks: Work From Home!!! 3 week Virtual Paid Training. Set schedule Medical, Dental, Vision after 30 days of enrollment for all Full Time employees 401 (k) Paid Time Off (PTO) accrual on your first day! Health Club Reimbursements Career Growth Opportunities Wear Your PJs, Fuzzy Socks, Slippers or Flip Flops To Work Exciting, Fun and Supportive Virtual Work Environment Coworkers Who Feel Like Family; We celebrate you! We are an Equal Opportunity Employer. We are a Drug Free Workplace. #WeHireVets-Spouse #WelcomeVets We’re All About Opportunity From career growth and training to volunteerism and mentorship, we want our entire team to be the best they can possibly be. That means ensuring that we provide as many opportunities as we can for development and learning, and encourage curiosity and capability at every turn. SMI is a leading provider in government payment solutions, developing state-of-the-art solutions and running complex human services operations. We are focused on serving our government clients and their end-customers: some of the most in-need families and individuals in the United States. Our mission is to “Go the Extra Mile with a Passion to Serve”. With over 53 years in operation as a family-owned and operated business, SMI has grown to over 600 employees across the country, SMI considers its employees and customers as part of our extended family. We are truly a family, serving families. SMI recruits individuals who are technical, creative, innovative, customer-focused, and most importantly willing to Go the Extra Mile. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement, while remaining competitive in compensation and benefits. We depend on the expertise of our SMI team to develop and support the very best systems and product lines in the industry. If you are looking for a meaningful and fulfilling career, we hope you will join us, at SMI.

Responding to correspondence, processing court orders, maintaining child support cases, and conducting outreach. | High school diploma or equivalent, at least two years of experience in service delivery or customer service, proficiency in Microsoft Office, and a quiet home workspace. | It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. CUSTOMER SERVICE AUXILIARY Systems & Methods, Inc. (SMI) SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile . With over 50 years as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are a multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI. Overview: Responsible for responding and processing different types of correspondence according to Standard Operating Procedures and contract requirements. Key Functions/ Basic Duties: • Research and process returned warrants (i.e. payments) • Process and document new court orders and forms • Create new and maintain existing child support cases. • Review and process applications for Direct Deposit and the Texas Payment Card program. • Contact and assist custodial parents, non-custodial parents, employers, counties, and attorneys to obtain information as needed. • Assist employers with electronic payment options. • Conduct outreach to employer and other states to convert them to an electronic payment method. Desired Knowledge and Abilities: Knowledge of: • Customer service techniques • Modern office practices, procedures, and equipment • Record-keeping techniques Ability to: • Pay attention to detail • Accurately key data • Work independently with little direction and as a team member in a fast-paced environment • Communicate effectively, both orally and in writing • Establish and maintain effective working relationships • Meet stringent schedules and timelines • Work confidentially with discretion • To apply interpersonal skills using tact, patience, and courtesy • Work varied schedules and overtime hours, as necessary • Have a designated quiet workspace, free of any distractions Education and/ or Experience: High school diploma or equivalent and at least two years prior experience working in an area of service delivery, customer service, call center technology, or another related field OR An equivalent combination of education and experience that provides the knowledge, skills, and abilities needed to perform the work Language Skills: Must be fluent in English Computer Skills: Must be proficient in data entry skills including keyboard, mouse, and 10-key pad and have experience and knowledge of software such as Microsoft Word, Excel, and other Windows products In order to qualify for this Virtual / Remote Work from Home position, you will need to have the following: • Quiet and distraction-free place in your home to work at a desk/table. • Reliable, high-speed internet connection with at least 50 mbps download speed - cable or fiber (NO dial-up, satellite, prepaid internet, or cellular hotspots) • Smartphone with Android OS or iPhone for user authentication Pay rate is $15.50/hour. Must reside in San Antonio, TX to be considered for this role. Perks: • Equipment provided. • Work From Home!!! • 3 week Virtual Paid Training. • Set Full-Time schedule: Monday - Friday: Must be available between 8:00am and 6:00pm CT • Medical, Dental, Vision after 30 days of enrollment for all Full Time employees • 401 (k) • Paid Time Off (PTO) accrual on your first day! • Health Club Reimbursements • Career Growth Opportunities We are an Equal Opportunity Employer. We are a Drug-Free Workplace.