Systems & Methods, Inc. (SMI)

The Customer Service Representative is responsible for responding to and processing various types of correspondence according to Standard Operating Procedures. This includes researching and processing returned warrants, creating and maintaining child support cases, and assisting custodial and non-custodial parents. | Candidates must have a high school diploma or equivalent and at least two years of experience in customer service or a related field. Proficiency in data entry and knowledge of Microsoft Office products are also required. | It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. CUSTOMER SERVICE REPRESENTATIVE Systems & Methods, Inc. (SMI) SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. With over 50 years as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are a multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI. Overview: Responsible for responding and processing different types of correspondence according to Standard Operating Procedures and contract requirements. Key Functions/ Basic Duties: Research and process returned warrants (i.e. payments) Process and document new court orders and forms Create new and maintain existing child support cases. Review and process applications for Direct Deposit and the Texas Payment Card program. Contact and assist custodial parents, non-custodial parents, employers, counties, and attorneys to obtain information as needed. Assist employers with electronic payment options. Conduct outreach to employer and other states to convert them to an electronic payment method. Desired Knowledge and Abilities: Knowledge of: Customer service techniques Modern office practices, procedures, and equipment Record-keeping techniques Ability to: Pay attention to detail Accurately key data Work independently with little direction and as a team member in a fast-paced environment Communicate effectively, both orally and in writing Establish and maintain effective working relationships Meet stringent schedules and timelines Work confidentially with discretion To apply interpersonal skills using tact, patience, and courtesy Work varied schedules and overtime hours, as necessary Have a designated quiet workspace, free of any distractions Education and/ or Experience: High school diploma or equivalent and at least two years prior experience working in an area of service delivery, customer service, call center technology, or another related field OR An equivalent combination of education and experience that provides the knowledge, skills, and abilities needed to perform the work Language Skills: Must be fluent in English Computer Skills: Must be proficient in data entry skills including keyboard, mouse, and 10-key pad and have experience and knowledge of software such as Microsoft Word, Excel, and other Windows products In order to qualify for this Virtual / Remote Work from Home position, you will need to have the following: Quiet and distraction-free place in your home to work at a desk/table. Reliable, high-speed internet connection with at least 50 mbps download speed - cable or fiber (NO dial-up, satellite, prepaid internet, or cellular hotspots) Smartphone with Android OS or iPhone for user authentication Pay rate is $15.50/hour. Must reside in San Antonio, TX to be considered for this role. Perks: Equipment provided. Work From Home!!! 3 week Virtual Paid Training. Set Full-Time schedule: Monday - Friday: Must be available between 8:00am and 6:00pm CT Medical, Dental, Vision after 30 days of enrollment for all Full Time employees 401 (k) Paid Time Off (PTO) accrual on your first day! Health Club Reimbursements Career Growth Opportunities We are an Equal Opportunity Employer. We are a Drug-Free Workplace. We’re All About Opportunity From career growth and training to volunteerism and mentorship, we want our entire team to be the best they can possibly be. That means ensuring that we provide as many opportunities as we can for development and learning, and encourage curiosity and capability at every turn. SMI is a leading provider in government payment solutions, developing state-of-the-art solutions and running complex human services operations. We are focused on serving our government clients and their end-customers: some of the most in-need families and individuals in the United States. Our mission is to “Go the Extra Mile with a Passion to Serve”. With over 53 years in operation as a family-owned and operated business, SMI has grown to over 600 employees across the country, SMI considers its employees and customers as part of our extended family. We are truly a family, serving families. SMI recruits individuals who are technical, creative, innovative, customer-focused, and most importantly willing to Go the Extra Mile. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement, while remaining competitive in compensation and benefits. We depend on the expertise of our SMI team to develop and support the very best systems and product lines in the industry. If you are looking for a meaningful and fulfilling career, we hope you will join us, at SMI.

As Director of Marketing, you will lead the strategic vision, branding, and communications for SMI across all divisions and platforms. You’ll drive integrated campaigns that highlight our mission and innovative technology, elevate brand awareness, and enhance the customer experience. | You are a creative and strategic marketing leader with 7+ years of experience in marketing, preferably in fintech, govtech, or mission-driven industries. A bachelor’s degree in Marketing, Communications, Journalism, Advertising, or a related field is required. | It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Director of Marketing Family-Owned Fintech Innovator About Systems & Methods, Inc. (SMI) For over 50 years, Systems & Methods, Inc. (SMI) has partnered with government agencies across the nation to deliver technology that changes lives. As a multi-generation, family-owned fintech company, we build secure payment, card, and digital platforms that empower families, streamline public services, and strengthen communities. At SMI, we believe in family values, innovation with purpose, and technology that serves people—not the other way around. From our Kudzu Money financial wellness platform to SMI Pay’s advanced payment acceptance solutions, our mission is simple: Serve beyond payments. The Opportunity We’re looking for an entrepreneurial, purpose-driven Director of Marketing to lead SMI’s brand into its next phase of growth. This is a role for a builder—someone who thrives in creativity, data, and vision. You’ll have the opportunity to shape our story across fintech, government, and consumer channels; launch new digital products; and harness AI-driven marketing tools to scale our reach and impact. You’ll join a leadership team that values initiative, empowers ideas, and believes marketing should both inspire and serve. What You’ll Do As Director of Marketing, you will lead the strategic vision, branding, and communications for SMI across all divisions and platforms, including the smiONE card, Kudzu Money, SMI Pay, and other growth initiatives. You’ll drive integrated campaigns that highlight our mission and innovative technology, elevate brand awareness, and enhance the customer experience. You will: Develop and execute strategic marketing plans to achieve short- and long-term business goals. Lead all internal and external communications, including customer messaging, agency collateral, and client presentations. Lead brand growth and retention strategies across paid, owned, and earned channels. Oversee website, social media, digital advertising, and public relations efforts. Use AI and automation tools to optimize content creation, analytics, and audience engagement. Manage a growing team of creative professionals and external partners, including training, performance tracking, and goal setting. Ensure consistency in branding and messaging across all platforms and materials. Partner with internal teams and external vendors to launch new products, secure approvals, and support business development. Conduct audience research and develop targeted content strategies that align with brand voice and stakeholder needs. Review and approve marketing materials for accuracy, branding, and compliance. Track and report on campaign performance with a focus on continuous improvement and ROI. Leverage analytics and experimentation (A/B testing, funnel analysis) to continually improve performance and ROI. Who You Are You are a creative and strategic marketing leader with: 7+ years of experience in marketing, preferably in fintech, govtech, or mission-driven industries. A bachelor’s degree in Marketing, Communications, Journalism, Advertising, or a related field. Strong writing and editing skills across various styles (e.g., AP, Chicago). Experience with AI marketing tools (e.g., ChatGPT, Jasper, HubSpot AI) and data analytics. Proficiency in Microsoft Office, Adobe Creative Suite, and web design principles (HTML, CSS, CMS). A collaborative, entrepreneurial mindset with a passion for storytelling and innovation. Proven ability to manage projects, budgets, and teams in a fast-paced environment. A detail-oriented approach with strong organizational and prioritization skills. Why You’ll Love It Here Mission with Meaning: Be part of technology that helps families and agencies thrive. Family Values: Work in a culture that puts people first. Entrepreneurial Energy: Freedom to innovate, experiment, and make an impact. Growing Platform: Join a company expanding its national footprint and evolving its brand. Modern Tools: Use AI and digital systems to bring creativity and efficiency together. 🌟 Join us in building technology that serves people—and helps change the world. We are an Equal Opportunity Employer. We are a Drug-Free Workplace. We’re All About Opportunity From career growth and training to volunteerism and mentorship, we want our entire team to be the best they can possibly be. That means ensuring that we provide as many opportunities as we can for development and learning, and encourage curiosity and capability at every turn. SMI is a leading provider in government payment solutions, developing state-of-the-art solutions and running complex human services operations. We are focused on serving our government clients and their end-customers: some of the most in-need families and individuals in the United States. Our mission is to “Go the Extra Mile with a Passion to Serve”. With over 53 years in operation as a family-owned and operated business, SMI has grown to over 600 employees across the country, SMI considers its employees and customers as part of our extended family. We are truly a family, serving families. SMI recruits individuals who are technical, creative, innovative, customer-focused, and most importantly willing to Go the Extra Mile. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement, while remaining competitive in compensation and benefits. We depend on the expertise of our SMI team to develop and support the very best systems and product lines in the industry. If you are looking for a meaningful and fulfilling career, we hope you will join us, at SMI.

Handle inbound calls from client stakeholders, categorize calls, document incidents, and follow policies and procedures in a remote call center environment. | High school diploma or equivalent, at least one year customer service or call center experience, proficiency in data entry and typing, fluent English and Spanish, and reliable high-speed internet for remote work. | It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Systems & Methods, Inc. (SMI) BILINGUAL CUSTOMER SERVICE REPRESENTATIVE-WORK FROM HOME ASSIGNMENT!! Inbound Call Center SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. In our 52nd year as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI. Position Overview The Customer Service Representative is responsible for receiving calls from child support client stakeholders in accordance with Standard Operating Procedures and contractual obligations; categorizing all calls received in one of the categories provided; record any abusive and/or extraordinary calls; and be responsible for other duties as assigned. Must maintain a general understanding of policies and procedures Possess strong oral and written communications skills Knowledgeable in modern office practices, procedures and equipment Exhibit excellent Interpersonal skills using tact, patience and courtesy High School Diploma or equivalent required At least one year prior experience in an area of service delivery, customer service, call center technology, or related field. Will accept equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the position duties Must be proficient in data entry skills including keyboard, mouse and 10 key pad Must be able to type a minimum of 35 WPM. A typing test will be administered during the interview process Basic knowledge of Microsoft Office Fluent in English and Spanish is a must In order to qualify for this Virtual / Remote Work from Home position, you will need to have the following: Quiet and distraction-free place in your home to work at a desk/table. Reliable, high-speed internet connection with at least 50 mbps download speed - cable or fiber (NO dial-up, satellite, pre-paid internet or cellular hotspots) Smartphone with Android OS or iPhone for user authentication **Training is virtual and self-directed, allowing you to read the materials and complete the training modules at your own pace. Throughout the process, you’ll have periodic meetings with your Supervisor to discuss your progress, address any questions, and receive guidance. This approach ensures you have the flexibility to learn independently while still benefiting from regular support and feedback. Payrate: $14.50/hr We are looking to fill Full Time day shifts only (between 10am CST and 10pm CST). This will include at least 1 weekend day. Must reside in one of the following states for consideration: AL, FL, GA, KS, MO, NC, OH, SC, TN, TX WV Perks: Work From Home!!! 3 week Virtual Paid Training. Set schedule Medical, Dental, Vision after 30 days of enrollment for all Full Time employees 401 (k) Paid Time Off (PTO) accrual on your first day! Health Club Reimbursements Career Growth Opportunities Wear Your PJs, Fuzzy Socks, Slippers or Flip Flops To Work Exciting, Fun and Supportive Virtual Work Environment Coworkers Who Feel Like Family; We celebrate you! We are an Equal Opportunity Employer. We are a Drug Free Workplace. #WeHireVets-Spouse #WelcomeVets We’re All About Opportunity From career growth and training to volunteerism and mentorship, we want our entire team to be the best they can possibly be. That means ensuring that we provide as many opportunities as we can for development and learning, and encourage curiosity and capability at every turn. SMI is a leading provider in government payment solutions, developing state-of-the-art solutions and running complex human services operations. We are focused on serving our government clients and their end-customers: some of the most in-need families and individuals in the United States. Our mission is to “Go the Extra Mile with a Passion to Serve”. With over 53 years in operation as a family-owned and operated business, SMI has grown to over 600 employees across the country, SMI considers its employees and customers as part of our extended family. We are truly a family, serving families. SMI recruits individuals who are technical, creative, innovative, customer-focused, and most importantly willing to Go the Extra Mile. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement, while remaining competitive in compensation and benefits. We depend on the expertise of our SMI team to develop and support the very best systems and product lines in the industry. If you are looking for a meaningful and fulfilling career, we hope you will join us, at SMI.

Handle inbound calls from child support clients, categorize calls, document abusive calls, and follow standard operating procedures. | High school diploma, proficiency in data entry and typing, strong communication and interpersonal skills, and ability to work remotely with reliable internet. | It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. CUSTOMER SERVICE REPRESENTATIVE • Successful candidates must reside in Nashville, TN or within 1.5 hour drive from Nashville, TN to be considered for this opportunity. Some of the training will be completed in Hermitage, TN. This position is primarily remote after the traning period.* Systems & Methods, Inc. (SMI) SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. With over 50 years as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI. Position Overview The Customer Service Representative is responsible for receiving calls from child support client stakeholders in accordance with Standard Operating Procedures and contractual obligations; categorize all calls received in one of the categories provided; record any abusive and/or extraordinary calls, and be responsible for other duties as assigned. Requirements/Skills •Must maintain a general understanding of policies and procedures •Possess strong oral and written communication skills •Knowledgeable in modern office practices, procedures, and equipment •Exhibit excellent Interpersonal skills using tact, patience, and courtesy •High School Diploma or equivalent required •Must be proficient in data entry skills, including keyboard, mouse and 10-key pad •Must be able to type a minimum of 35 WPM. •Basic knowledge of Microsoft Office Key points: • This is a fully virtual opportunity with virtual interviews, online self-paced training, and work from home! • This is a permanent work-from-home position. • The rate of pay is $14/hr and a shift differential after 6 pm EST. Paid bi-weekly. • We are looking for 2nd shift hours (10 am EST to 9 pm EST) which might require nights and weekend hours. Set schedules. • We offer Medical, Dental, Vision, and 401(k) after your first 30 days with us. • Paid Time Off (PTO) accrual on your first day! • Referral Program and internal promotion opportunities. SMI will provide the equipment for this position. However, equipment will be required to be returned upon separation. In order to qualify for this Virtual / Remote Work from Home position, you will need to have the following: • Quiet and distraction-free place in your home to work at a desk/table. • Reliable, high-speed internet connection with at least 50 mbps download speed - cable or fiber (NO dial-up, satellite, prepaid internet, or cellular hotspots) • Smartphone with Android OS or iPhone for user authentication Perks: • Paid Training • $$$ Bi-annual bonuses to employees who qualify$$$ • Health Club Reimbursements • Career Growth Opportunities • Exciting, fun, and supportive work environment • Coworkers who feel like family!!! • **This is a work-from-home position. You will be required to train in the office (Hermitage, TN).*** Highlights: The hours are from 8am-4:35pm CST, Monday through Friday, some overtime required Pay rate: $14.00/hr $40/month technology assistance/reimbursement SMI offers employees great insurance, a 401(K) plan, HSA/Flexible Spending Account, paid holidays/paid time off, and profit-sharing. To learn more about the SMI Culture, please visit our website: https://www.smi-inc.com/family/culture We are an Equal Opportunity Employer. We are a Drug-Free Workplace. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Handle 100-150 inbound calls per shift in a 24/7 call center environment, categorize calls, and follow standard operating procedures. | High school diploma or equivalent, at least 1 year customer service or call center experience, proficient in data entry and typing, reliable high-speed internet, and ability to work 2nd shift hours. | It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. CUSTOMER SERVICE REPRESENTATIVE Systems & Methods, Inc. (SMI) SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. With over 50 years as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are a multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI. Overview: At SMI, we are 24 hour/7 days a week call center facility. The Customer Service Representative is responsible for receiving calls ranging from 100 to 150 inbound calls that can be back to back from clients in accordance with Standard Operating Procedures and contractual obligations; categorize all calls received in one of the categories provided; and be responsible for other duties as assigned. Must maintain a general understanding of policies and procedures Possess strong oral and written communication skills Knowledgeable in modern office practices, procedures, and equipment Exhibit excellent Interpersonal skills using tact, patience, and courtesy Communication method(s) used: Email Phone Chat Key points: This is a fully virtual opportunity with virtual interviews, online self-paced training, and work from home! This is a permanent work-from-home position. The rate of pay is $14/hr and a shift differential after 6 pm EST. Paid bi-weekly. We are looking for 2nd shift hours (10 am EST to 9 pm EST) which might require nights and weekend hours. Set schedules. We offer Medical, Dental, Vision, and 401(k) after your first 30 days with us. Paid Time Off (PTO) accrual on your first day! Referral Program and internal promotion opportunities. SMI will provide the equipment for this position. However, equipment will be required to be returned upon separation. Required Experience: High School Diploma or equivalent required At least one year of prior experience in the area of service delivery, customer service, call center technology, or a related field. Will accept an equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the position duties Must be proficient in data entry skills, including keyboard, mouse, and 10-keypad Must be able to type a minimum of 35 WPM. A typing test will be administered during the interview process Basic knowledge of Microsoft Office In order to qualify for this Virtual / Remote Work from Home position, you will need to have the following: Quiet and distraction-free place in your home to work at a desk/table. Reliable, high-speed internet connection with at least 50 mbps download speed - cable or fiber (NO dial-up, satellite, prepaid internet, or cellular hotspots) Smartphone with Android OS or iPhone for user authentication To be considered, you must complete 2 Prevue assessments, which will be emailed to you after your application submission. If you do not receive those assessments, please reach out to Salena Kniesly at salena.kniesly@smimail.net for assistance. Pay rate is $14/hr. Must reside in the United States to be considered. We are an Equal Opportunity Employer. We are a Drug-Free Workplace. We’re All About Opportunity From career growth and training to volunteerism and mentorship, we want our entire team to be the best they can possibly be. That means ensuring that we provide as many opportunities as we can for development and learning, and encourage curiosity and capability at every turn. SMI is a leading provider in government payment solutions, developing state-of-the-art solutions and running complex human services operations. We are focused on serving our government clients and their end-customers: some of the most in-need families and individuals in the United States. Our mission is to “Go the Extra Mile with a Passion to Serve”. With over 53 years in operation as a family-owned and operated business, SMI has grown to over 600 employees across the country, SMI considers its employees and customers as part of our extended family. We are truly a family, serving families. SMI recruits individuals who are technical, creative, innovative, customer-focused, and most importantly willing to Go the Extra Mile. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement, while remaining competitive in compensation and benefits. We depend on the expertise of our SMI team to develop and support the very best systems and product lines in the industry. If you are looking for a meaningful and fulfilling career, we hope you will join us, at SMI.