EverCommerce

Lead strategic payment initiatives managing cross-functional teams and reporting to executives. | 5+ years project management experience, preferably in payment processing, proficient in Asana, with a bachelor's degree or professional certificate. | EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 745,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at EverCommerce.com. We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/ Our solutions support the full lifecycle of running a service business, from scheduling and dispatching work, to estimating, invoicing, and payments, to customer communication, reputation management, and business insights. Together, these connected solutions help service pros win more jobs, save time, and build stronger, more resilient businesses. We are seeking a highly proactive Senior Project Manager to join the EverCommerce Payments PMO. This organization is focused on delivering unparalleled value to our customers through frictionless embedded payments and commerce solutions at scale. You will play a key role delivering projects to drive scalable growth across the EverCommerce Solution Organizations. This role is ideal for someone who thrives in fast-paced environments, takes extreme ownership of complex initiatives, and confidently drives cross-functional teams toward successful delivery. You will lead high-visibility payment initiatives spanning product, engineering, operations, customer success, and executive leadership while ensuring projects remain on track and stakeholders remain accountable. Responsibilities: Serve as the single point of accountability for multiple strategic payment initiatives from initiation through successful delivery. Drive accountability with cross-functional teams, ensuring commitments are met regardless of organizational level or reporting structure. Identify project risks early, proactively remove blockers, and escalate issues with mitigation plans and recommended solutions. Lead executive-level status meetings with confidence, providing concise updates, clear decisions, and actionable next steps. Maintain complete ownership of project plans, dependencies, risks, decisions, and action items. Build scalable project governance through clear plans, transparent reporting, proactive risk management, and actionable executive communications. Build and maintain positive working relationships with internal and external stakeholders. Lead project retrospectives to identify areas for improvement and implement changes as necessary. Skills and Experience needed for success in this role: Bachelor's degree in business, engineering, computer science, related field and/or PMP is preferred Minimum of 5+ years of experience in project management Experience delivering complex payment processing, merchant onboarding, or embedded payment integrations is strongly preferred Advanced proficiency with Asana is required. Candidate should have experience building project plans, managing dependencies, dashboards, reporting, automations, portfolios, and executive reporting Comfortable presenting to Directors, Vice Presidents, and executive leadership while facilitating difficult conversations, resolving conflicts, and driving decisions. Ability to operate effectively with ambiguity and create structure where one does not yet exist. Demonstrated ability to prioritize competing initiatives in a rapidly changing environment. Demonstrated history of successfully delivering multiple complex, cross-functional initiatives with measurable business outcomes. Where: This is a remote, US based position, some travel required for quarterly events and on-sight partner meetings. The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America. Benefits and Perks Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid Day 1 access to a robust health and wellness benefits, including an annual wellness stipend 401k with up to a 4% match and immediate vesting Flexible and generous (FTO) time-off Employee Stock Purchase Program Compensation: The target base compensation for this position is $100,000 to $110,000 USD per year in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above. EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!

Develop multi-year strategy and lead large-scale cross-functional programs to drive measurable outcomes. | 10+ years leadership in strategy or enterprise transformation within scaled SaaS organizations with proven platform transformation experience. | EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at EverCommerce.com. We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/ We are looking for a Senior Director, Strategy and Planning to work within our EverPro business unit. EverPro is EverCommerce's home services business unit, delivering software and technology that helps home service professionals grow revenue, streamline operations, and deliver exceptional customer experiences. This role is the strategy and program engine for EverPro Operations, turning long-range priorities into sequenced, well-run programs that deliver measurable outcomes across the go-to-market and customer lifecycle. The Senior Director, Strategy and Planning develops the multi-year strategy and annual operating plan for Operations and leads the enterprise programs that bring that plan to life. The role owns program design, communications, change management, and delivery, ensuring strategy translates into real, measurable results through disciplined execution. This is a highly cross-functional role requiring exceptional stakeholder management, program leadership, and the ability to standardize how work runs in a complex, multi-brand environment. You will partner closely with EverPro functional operations leaders, systems and data teams, and product partners, while serving as a key liaison to EverCommerce central shared services. This role reports to the Head of Operations for EverPro. Responsibilities: Develop the multi-year tools and product alignment strategy and annual operating plan for Operations, aligned to enterprise priorities, and communicate the highest-impact outcomes to executive leadership. Lead large, cross-functional programs from design through delivery, including program structure, engagement mechanics, communications, and change management. Drive rationalization and consolidation of the operations and go-to-market tool stack, tracking financial savings and the reduction in tool count. Define and map the enterprise business process architecture, including detailed Level 3 and Level 4 processes, and establish the supporting taxonomy, standards, and governance. Establish the unified account data strategy and a single customer view across brands. Advance an AI-forward, standardized set of go-to-market tools and processes, and build adoption and excitement across the organization. Establish executive alignment and a consistent operating and communication cadence across Operations. Partner across functional operations leaders, systems and data teams, product partners, and central shared services to sequence initiatives with clear ownership and accountability. Build performance visibility for the portfolio of programs, including savings, adoption, and delivery milestones. Skills/Experience: 10+ years of progressive leadership across Strategy and Planning, Business Operations, Program Management, or Enterprise Transformation roles within scaled SaaS or technology-driven organizations. Proven experience developing multi-year strategy and driving annual business planning aligned to enterprise priorities, including communicating outcomes to executive leadership. Track record of standing up and leading enterprise programs, PMO, or portfolio governance that drive prioritization clarity, resource alignment, and on-time delivery of complex initiatives. Demonstrated success leading large-scale systems and platform transformations, including tool rationalization and consolidation across a complex application landscape. Experience defining process architecture and standardizing business processes across functions, with strong command of process decomposition and governance. Experience driving account and data unification toward a single customer view and a consistent, trusted data model. High degree of data fluency and an AI-forward mindset, with experience operationalizing AI, automation, and emerging technologies into measurable business impact. Outstanding executive communication and change management skills, with the ability to align diverse stakeholders and drive decisions in ambiguous environments. Exceptional ability to translate strategy into execution, with a bias toward action, measurable outcomes, and accountability. Experience operating across multiple brands or business units, standardizing the customer journey and closing gaps in a portfolio environment. Where: Remote (U.S. only) The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States or Canada – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America. Benefits and Perks (JUST U.S.): Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid Day 1 access to a robust health and wellness benefits, including an annual wellness stipend 401k with up to a 4% match and immediate vesting Flexible and generous (FTO) time-off Employee Stock Purchase Program Compensation: The target base compensation for this position is $210,000 to $230,000 USD per year in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above. EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience! EverCommerce is bringing together best-of-breed commerce solutions in the service sector, forming one service commerce platform that improves go-to-market strategy for technology companies and simplifies the software-buying process for business owners. Our team has extensive expertise in business operations, management, legal, finance, accounting, technology human resources, marketing and sales that, via the EverCommerce platform, we provide as a service to drive continued growth and success for service commerce companies. Our ecosystem enables companies to thrive in an environment of shared knowledge and resources with significant cost saving.