Cleveland Clinic

As an Access Systems Analyst III, you will assist with feasibility analysis, estimating, planning, designing, developing, quality assurance evaluation and modification of automated systems. You will also define training requirements and recommend solutions to enhance system functionality. | The ideal candidate should have an Associate’s Degree in Information Technology or a related field with five years of relevant experience, or equivalent experience. Strong analytical, critical thinking, and communication skills are essential, along with ITIL Foundations Certification. | At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title Access Systems Analyst III Location Cleveland Facility Remote Location Department ITD Patient Reg and Auth-Information Tech Div Job Code T31033 Shift Days Schedule 8:00am-5:00pm Job Summary Job Details Join the Cleveland Clinic team where you will work alongside passionate caregivers and make a lasting, meaningful impact on patient care. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. As an Access Systems Analyst III, you will assist with feasibility analysis, estimating, planning, designing, developing, quality assurance evaluation and modification of automated systems. Utilizing your experience, you will help propel the department forward and support goal completion. This role offers a unique opportunity to enhance your skills in an innovative healthcare setting. A caregiver in this position works remotely out of Ohio, Florida, or Nevada from 8:00AM – 5:00PM, with rotating on-call requirements. A caregiver who excels in this role will: Participate in feasibility analysis, estimating, planning, designing, developing, prototyping, implementing, quality assurance evaluation and modification of automated systems. Define training requirements and assist with automated systems training. Recommend solutions to enhance system functionality. Support and design department project assignments and small system implementation. Provide input to solution development efforts. Maintain schedules. Track information system resources for assigned projects. Report on project timelines and document performance. Develop work products, documentation of operational and business objectives, best technology capabilities and task level resource requirements. Maintain project task plans, documentation and communications. Minimum qualifications for the ideal future caregiver include: Associate’s Degree in Information Technology, Computer Science or a related field and five years of experience in IT dealing with applications development and support or end user training, or equivalent experience in an operational or financial role utilizing the systems or data generated by the systems supported by this position OR High School Diploma/GED and seven years of experience OR Bachelor’s Degree and three years of experience ITIL Foundations Certification upon or within six months of hire Strong analytical, critical thinking, communication, problem solving and relationship building skills Previous Epic Experience Preferred qualifications for the ideal future caregiver include: Bachelor’s Degree Microsoft, CompTIA or equivalent certification Cadence and/or Prelude Certification Physical Requirements: Ability to perform work in a stationary position for extended periods. Ability to travel throughout the hospital system. Ability to operate a computer and other office equipment. Ability to communicate and exchange accurate information. In some locations, ability to move up to 20 lbs. Personal Protective Equipment: Follows standard precautions using personal protective equipment as required. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. Please review the Equal Employment Opportunity poster. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities We know that fully supporting our caregivers is what creates the best outcomes for our patients. Our outstanding, comprehensive offerings are an investment in your health, well-being and future. What began in Cleveland in 1921 has grown to include locations throughout, the U.S. and even other countries. For you, that means more opportunities to learn, grow and serve patients — while finding caring, thriving communities both at work and at home. Cleveland Clinic is a nonprofit multispecialty academic medical center that integrates clinical and hospital care with research and education. Headquartered in Cleveland, Ohio, it was founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation. Cleveland Clinic has pioneered many medical breakthroughs, including coronary artery bypass surgery and the first face transplant in the United States. U.S. News & World Report consistently names Cleveland Clinic as one of the nation’s best hospitals in its annual “America’s Best Hospitals” survey. Among Cleveland Clinic’s 70,800 employees worldwide represent 140 medical specialties and subspecialties. Cleveland Clinic is a 6,500-bed health system that includes a 173-acre main campus near downtown Cleveland, 19 hospitals, more than 220 outpatient facilities, and locations in southeast Florida; Las Vegas, Nevada; Toronto, Canada; Abu Dhabi, UAE; and London, England.

Ensure GDPR compliance, manage data protection assessments and requests, collaborate across departments to maintain privacy and cybersecurity standards. | Bachelor's degree or equivalent experience, 1-3 years in information/cybersecurity or related fields, GDPR and ITIL certifications within specified timeframes, strong analytical and communication skills. | At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title Cybersecurity Analyst - Compliance GDPR Location Cleveland Facility Remote Location Department Cybersecurity Assurance-Information Tech Div Job Code T98514 Shift Days Schedule 8:00am-5:00pm Job Summary Job Details Join the Cleveland Clinic team where you will work alongside passionate caregivers and make a lasting, meaningful impact on patient care. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. Performs all necessary duties to ensure the organization’s adherence to data protection and privacy regulations, with a primary focus on the General Data Protection Regulation (GDPR). This position is responsible for identifying and addressing compliance gaps, supporting the completion of Data Protection Impact Assessments (DPIAs), managing Data Subject Access Requests (DSARs), and driving continuous improvement of the cybersecurity and privacy compliance program. The analyst will collaborate across departments to promote a culture of compliance and safeguard the integrity of the organization’s data assets. A caregiver in this position works remotely Monday - Friday 8:00am—5:00pm EST. A caregiver who excels in this role will: Ensure organizational compliance with GDPR and other applicable data protection regulations by assessing controls, identifying deficiencies, and coordinating remediation efforts. Lead or support the completion of Data Protection Impact Assessments (DPIAs) and similar evaluations to identify, document, and mitigate data privacy risks across business processes and systems. Oversee the intake, coordination, and fulfillment of Data Subject Access Requests (DSARs), ensuring timely and compliant responses in accordance with regulatory standards. Contribute to the development, implementation, and maintenance of data protection policies, standards, and procedures. Recommend and implement program enhancements to strengthen privacy governance and cybersecurity maturity. Partner with Information Security, Legal, Compliance, and IT teams to align operational practices with regulatory obligations and data protection best practices. Support the design and delivery of privacy and cybersecurity awareness initiatives to promote understanding of GDPR requirements and secure data handling practices across the organization. Maintain documentation and reporting on compliance activities, risk findings, and mitigation progress. Support internal and external audits or regulatory inquiries as required. Monitor evolving data protection regulations, industry trends, and best practices to proactively identify opportunities to improve the organization’s compliance posture and maturity. Provide support for broader cybersecurity and compliance initiatives to advance the organization’s overall security objectives. Other duties as assigned Minimum qualifications for the ideal future caregiver include: High School Diploma/GED: A minimum of 3 years of Information, Cyber Security, Clinical, or Financial Systems experience, including directing, planning and scheduling a major information system project. Bachelor’s Degree: A minimum of 1 year Information, Cyber Security, Clinical, or Financial Systems experience, including directing, planning and scheduling a major information system project. Certified Information Privacy Professional/Europe (CIPP/E) certification is required within 12 months of the position's start date. For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of the position start date. Complexity of Work: Strong analytical, administrative, presentation, and project management skills are required. Must have strong communication skills (both written and verbal) and the ability to work with minimal supervision. Understanding networking/distributed computing environment concepts. Excellent knowledge of security technology and strong analytical skills. Preferred qualifications for the ideal future caregiver include: Bachelor’s degree in Information Technology/Computer Science or related field preferred. Certifications from SysAdmin, Audit, Network and Security Institute (SANS), International Information Systems Security Certification Consortium (ISC2) or Computing Technology Industry Association (CompTIA) or other position related certifications preferred. Background in privacy with experience in GDPR Physical Requirements: Ability to perform work in a stationary position for extended periods. Ability to travel throughout the hospital system. Ability to operate a computer and other office equipment. Ability to communicate and exchange accurate information. Personal Protective Equipment: Follows standard precautions using personal protective equipment as required. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. Please review the Equal Employment Opportunity poster. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities We know that fully supporting our caregivers is what creates the best outcomes for our patients. Our outstanding, comprehensive offerings are an investment in your health, well-being and future. What began in Cleveland in 1921 has grown to include locations throughout, the U.S. and even other countries. For you, that means more opportunities to learn, grow and serve patients — while finding caring, thriving communities both at work and at home. Cleveland Clinic is a nonprofit multispecialty academic medical center that integrates clinical and hospital care with research and education. Headquartered in Cleveland, Ohio, it was founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation. Cleveland Clinic has pioneered many medical breakthroughs, including coronary artery bypass surgery and the first face transplant in the United States. U.S. News & World Report consistently names Cleveland Clinic as one of the nation’s best hospitals in its annual “America’s Best Hospitals” survey. Among Cleveland Clinic’s 70,800 employees worldwide represent 140 medical specialties and subspecialties. Cleveland Clinic is a 6,500-bed health system that includes a 173-acre main campus near downtown Cleveland, 19 hospitals, more than 220 outpatient facilities, and locations in southeast Florida; Las Vegas, Nevada; Toronto, Canada; Abu Dhabi, UAE; and London, England.

Govern and continuously improve the Software Asset Management process, ensure compliance with ITIL, COBIT, and NIST frameworks, manage software procurement policies, collaborate on budgeting, maintain risk registers, support audits, and provide training. | Bachelor's degree in IT or related field, 6 years of system implementation experience, ITIL Foundations certification within 6 months, hands-on ServiceNow SAM experience, strong communication and analytical skills, and familiarity with IT governance frameworks. | Job Description: • Governance, design, and continuous improvement of the SAM process • Aligning with ITIL, COBIT, and NIST frameworks • Facilitate process activities and ensure procedural compliance • Chair the Software Advisory Board, developing enterprise-wide policies for software procurement and usage • Collaborate with Finance and Procurement on budget forecasting and renewals • Maintain the SAM risk register and support audit readiness • Manage process compliance with audit requirements and track compliance artifacts • Provide training and maintain training materials. Requirements: • Bachelor's degree in Information Technology/Computer Science, Health Sciences, Healthcare Admin, or related field • 6 years of system implementation experience, including directing, planning, and scheduling a major information system project • ITIL Foundations certification required within 6 months of the position start date • Effective communication skills (both written and verbal) • Hands-on experience with ServiceNow SAM, including licensing models, normalization, entitlement reconciliation, and compliance tracking • Proven experience managing or supporting ITSM processes within ServiceNow • Strong analytical and organizational skills. • Experience with KPI reporting, dashboard creation, and trend analysis in ServiceNow • Familiarity with industry best practices (e.g., ITIL v3, COBIT, ISO standards) is preferred. Benefits: • Health insurance • 401(k) matching • Paid time off • Remote work options

As a Reimbursement Specialist, you will be responsible for policies and protocols related to coding and billing to ensure compliance. You will manage patient accounts receivable, conduct denial analysis, and collaborate with contract management for resolution of payment issues. | The ideal candidate should have a High School Diploma/GED and certifications such as CPC or CCS-P. Additionally, four years of extensive coding and billing experience, along with knowledge of third-party payer regulations, is required. | At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title Reimbursement Specialist Location Cleveland Facility Remote Location Department Emergency Medicine-Integrated Hospital Care Institute Job Code U21010 Shift Days Schedule 7:00am-3:30pm Job Summary Job Details Join the Cleveland Clinic team where you will work alongside passionate caregivers and make a lasting, meaningful impact on patient care. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. As a Reimbursement Specialist, you are responsible for policies and protocols related to coding and billing to ensure compliance. You will create, revise and maintain departmental documents for professional and technical charges, assist with the onboarding and monitoring of new physicians and perform various other research duties as needed. This role is critical to the overall functioning and organization of Cleveland Clinic. A caregiver in this position works days from 7:00AM – 3:30PM. This is a fully remote position. A caregiver who excels in this role will: Ensure accountabilities for all services performed and compliance with billing and internal standards is maintained. Identify opportunities and efficiencies in business office functions and operations. Manage patient accounts receivable and conducts denial analysis. Monitor departmental accounts receivable to achieve appropriate reimbursement percentages and maintain financial stability within the department. Analyze accounts receivable to identify inequities in payment. Collaborate with CCF contract management for resolution of payment issues. Conduct revenue-reporting analysis of costs associated with performing examinations and surgical/medical procedures and recommends fee modifications. Maintain departmental charge master files and perform ongoing reviews of professional and technical charges per compliance guidelines. Administer responsibilities associated with departmental expansion. Assist in practice startup, new service lines and affiliate programs to ensure corporate compliance adherence to capture appropriate revenue. Complete finance accounting and maps revenue of billable services. Conduct research analysis, IDE compliance and billing follow up. Minimum qualifications for the ideal future caregiver include: High School Diploma/GED Computer literacy with Microsoft office products with an emphasis on spreadsheets and word processing applications Knowledge of medical terminology and anatomy/physiology Certified Professional Coder (CPC), Certified Coding Specialist Physician (CCS-P), Registered Health Information Technologist (RHIT), Registered Health Information Administrator (RHIA) or Certified Coding Associate (CCA) by American Health Information Management Certification (AHIMA) Four years of extensive CPT and ICD 9 CM coding and medical, billing and reimbursement experience Understanding of third party and government payer regulations Experience providing education and trend analysis related to revenue and reimbursement Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/ Physical Requirements: Manual dexterity to operate office equipment. Ability to lift and transport up to 15 pounds. May require extended periods of standing, walking or sitting. Good visual acuity through normal or corrected vision. Personal Protective Equipment: Follows Standard Precautions using personal protective equipment as required for procedures. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. Please review the Equal Employment Opportunity poster. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities We know that fully supporting our caregivers is what creates the best outcomes for our patients. Our outstanding, comprehensive offerings are an investment in your health, well-being and future. What began in Cleveland in 1921 has grown to include locations throughout, the U.S. and even other countries. For you, that means more opportunities to learn, grow and serve patients — while finding caring, thriving communities both at work and at home. Cleveland Clinic is a nonprofit multispecialty academic medical center that integrates clinical and hospital care with research and education. Headquartered in Cleveland, Ohio, it was founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation. Cleveland Clinic has pioneered many medical breakthroughs, including coronary artery bypass surgery and the first face transplant in the United States. U.S. News & World Report consistently names Cleveland Clinic as one of the nation’s best hospitals in its annual “America’s Best Hospitals” survey. Among Cleveland Clinic’s 70,800 employees worldwide represent 140 medical specialties and subspecialties. Cleveland Clinic is a 6,500-bed health system that includes a 173-acre main campus near downtown Cleveland, 19 hospitals, more than 220 outpatient facilities, and locations in southeast Florida; Las Vegas, Nevada; Toronto, Canada; Abu Dhabi, UAE; and London, England.

Oversee a team in the daily operations of accounts payable, ensuring timely and accurate processing of invoices and payment requests. Collaborate across departments to streamline processes and improve efficiency in financial operations. | Candidates should have a high school diploma or GED with three years of experience in Accounts Payable, or an Associate's Degree in Finance or a related field. Preferred qualifications include an Associate’s Degree in Accounting or Finance, proficiency in ERP systems, and experience in a large corporation or hospital setting. | At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title Accounts Payable Specialist Lead Location Cleveland Facility Remote Location Department Accounts Payable-Finance Job Code B14004 Shift Days Schedule 8:00am-4:30pm Job Summary Job Details Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world. As an Accounts Payable Specialist Lead, you will oversee a team in the daily operations of accounts payable (AP), ensuring timely and accurate processing of domestic and international invoices, payment requests and employee reimbursements through the Enterprise Resource Planning (ERP) system. You will be responsible for paying, processing and resolving issues with requests for goods and services used by Cleveland Clinic, as well as assisting with invoice auditing, matching and reconciliation, managing electronic and check payment runs and handling stop payments and voids. This role also administers electronic invoice interfaces and manual uploads, resolves invoice discrepancies and collaborates across departments to streamline processes, improve efficiency and support the financial operations of Cleveland Clinic. A caregiver in this role works a hybrid schedule from 8:00 a.m. – 4:30 p.m. Candidates are required to work on-site at BOC Independence 1–2 times per month. A caregiver who excels in this role will: Lead assigned team in daily operations of AP. Assist with workload distribution, support team members with problem resolutions and prioritize and distribute workload to Accounts Payable Specialists. Facilitate payment runs and administer voids and stop payments, review the status of payments and process electronic and check payment runs. Perform FTP imports to payables system. Assist with issues related to supplier credit holds in coordination with Supply Chain Management and department contacts and prioritize, investigate and resolve credit holds in a timely manner. Monitor and facilitate invoice exception management in coordination with match exception reports. Train and mentor new and existing employees to ensure key job duties are completed appropriately and train and assist Accounts Payable Specialists with their assigned duties and identify areas of opportunity for increased competency, providing effective coaching for improvement. Analyze, audit and process invoices, payment requests and employee reimbursements in a timely manner, ensuring compliance with governmental regulations and established policies. Perform verification and exception management of electronic invoices processed through OCR, supplier portal, EDI interfaces and process manual invoice uploads from various systems, departments and suppliers. Facilitate 2-way and 3-way electronic matching of invoices to purchase orders. Ensure open credits are properly processed and applied. Review and update invoices for proper tax assessment and tax reporting, including 1099-MISC, 1099-NEC and 1042-S. Investigate and resolve invoice discrepancies related to purchase orders, contracts and documentation in conjunction with Accounts Payable Specialists, requesting departments, suppliers and Supply Chain Management. Receive, research and resolve internal and external inquiries concerning account status and invoice discrepancies via phone, email and virtual communication technologies. Request and reconcile supplier statements and resolve unpaid invoices and credits. Test invoice processes and payment runs during system upgrades and other system improvements. Provide supporting documentation for audits. Minimum qualifications for the ideal future caregiver include: High school diploma or GED and three years of experience in Accounts Payable or comparable position OR an Associate's Degree in Finance or related field may offset some experience Preferred qualifications for the ideal future caregiver include: Associate’s Degree in Accounting, Finance, or related discipline High degree of accuracy, attention to detail and ability to maintain confidentiality Familiarity with standard concepts, practices and procedures in accounts payable Ability to handle multiple tasks concurrently and take ownership of assigned tasks or projects Ability to identify areas of opportunity for increased team competency and provide effective coaching for improvement Strong stress and time management skills Proficiency using a large Enterprise Resource Planning (ERP) system Experience with Microsoft Office programs, including Word, Outlook and Excel Experience working in a large corporation or hospital setting Experience with major ERP systems Prior experience in accounts payable Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/ Physical Requirements: Ability to communicate and exchange accurate information. Ability to perform work in a stationary position for extended periods. Ability to work with physical records or operate a computer or other office equipment. In some locations, ability to travel throughout the hospital system. In some locations ability to move up to 25 lbs. Personal Protective Equipment: Follows standard precautions using personal protective equipment as required. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. Please review the Equal Employment Opportunity poster. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities We know that fully supporting our caregivers is what creates the best outcomes for our patients. Our outstanding, comprehensive offerings are an investment in your health, well-being and future. What began in Cleveland in 1921 has grown to include locations throughout, the U.S. and even other countries. For you, that means more opportunities to learn, grow and serve patients — while finding caring, thriving communities both at work and at home. Cleveland Clinic is a nonprofit multispecialty academic medical center that integrates clinical and hospital care with research and education. Headquartered in Cleveland, Ohio, it was founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation. Cleveland Clinic has pioneered many medical breakthroughs, including coronary artery bypass surgery and the first face transplant in the United States. U.S. News & World Report consistently names Cleveland Clinic as one of the nation’s best hospitals in its annual “America’s Best Hospitals” survey. Among Cleveland Clinic’s 70,800 employees worldwide represent 140 medical specialties and subspecialties. Cleveland Clinic is a 6,500-bed health system that includes a 173-acre main campus near downtown Cleveland, 19 hospitals, more than 220 outpatient facilities, and locations in southeast Florida; Las Vegas, Nevada; Toronto, Canada; Abu Dhabi, UAE; and London, England.

The Lead Process Analyst is responsible for the governance, design, and continuous improvement of the Software Asset Management (SAM) process, ensuring alignment with ITIL, COBIT, and NIST frameworks. This role includes facilitating process activities, reporting on key performance indicators, and collaborating with various IT teams to optimize software lifecycle management. | Candidates should possess a Bachelor's degree in a relevant field or equivalent experience, with a minimum of 6 years in system implementation. Effective communication skills and hands-on experience with ServiceNow SAM are essential for success in this role. | At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title Lead Process Analyst - Asset Management Location Cleveland Facility Remote Location Department ITD Enterprise Asset and Config-Information Tech Div Job Code T98401 Shift Days Schedule 8:00am-5:00pm Job Summary Job Details Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. You will work alongside dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. The Lead Process Analyst role is responsible for the governance, design, and continuous improvement of the SAM process, aligning with ITIL, COBIT, and NIST frameworks. This includes facilitating process activities, ensuring the process is being performed as planned, championing procedural participation and policy compliance, reporting effectiveness in key performance indicator (KPI) and metrics attainment, analyzing process improvement, and communicating on a thorough and consistent basis throughout the IT organization. A caregiver in this position works remotely out of Ohio, Florida, or Nevada, Monday-Friday 8:00AM-5:00PM (EST). A caregiver who excels in this role will: Ensure that the day-to-day operational execution of the process is supported and performed within the defined approach. Work with the process owner to plan and coordinate all process activities, include regular process reviews improvements Ensure that all activities are carried out as required throughout the service lifecycle consistently across different IT teams Act as policy guardian for the process, including responsibility for tracking standards adherence Chair the Software Advisory Board (SAB), aligning software strategy with enterprise goals across IT, Security, Finance, and business units. Define and enforce enterprise-wide policies for software procurement, usage, and retirement. Develop and report on KPIs (e.g., license compliance, cost savings) and KRIs (e.g., audit exposure, EOL software). Lead end-to-end software lifecycle management within ServiceNow (request, approval, procurement, deployment, monitoring, reclamation, retirement). Ensure seamless integration with ITSM processes: CMDB: Maintain software relationships to hardware, users, and services. Service Catalog: Manage software request workflows and approved applications. Change Enablement: Evaluate impacts of software changes. Oversee license and entitlement management for complex models (Microsoft, Oracle, IBM, Adobe, SaaS). Drive automation and workflow optimization using ServiceNow SAM Pro. Identify opportunities for license harvesting, application rationalization, and cost avoidance. Collaborate with Finance and Procurement on budget forecasting, renewals, and chargeback/showback models. Lead internal true-ups and coordinate external vendor audits, minimizing financial and legal exposure. Maintain the SAM risk register, addressing license non-compliance, shadow IT, and EOL vulnerabilities. Ensure audit readiness and support remediation efforts aligned with NIST, ISO 27001, and other frameworks. Manage the Non-Standard Software Request (NSSR) process, evaluating business needs, security risk, and financial impact. Escalate any issues or concerns to the Process Owner along with options and recommended courses of action Recommend people for required roles and monitors resource alignment across the organization for issues / opportunities (e.g., process coordinators or practitioners within teams, etc.) Maintain and revises procedures, forms, quick reference guides and other supporting process materials as appropriate Identify improvement opportunities for inclusion in the CSI register and works with the CSI manager and process owner to review and prioritize improvements. Implement approved modifications and improvements to the process. Communicate objectives and concepts internally and externally. Participate in process design, implementation planning and resource requirements to run the IT process functions and team. Ensure consistency with best practice frameworks (e.g., ITIL v3, ISO/IEC 20000, COBIT, etc.). Liaises with other process managers to establish integration and collaboration (such as incident, problem, request and change management). Lead the regular review of the process, roles, responsibilities and documentation. Communicate updates/changes in process policies, standards, processes and procedures to all necessary organizations, executing process activities/tasks. Ensure that process metrics and KPI reports are produced and reviewed by the appropriate stakeholders. Arrange/facilitate appropriate process management team meetings. Act as a focal point for complaints and suggestions. Proactively monitors trends and leading indicators that the process could need intervention before KPIs are impacted. Provide training on the process and maintain training materials. Maintain and manages the roster of any process coordinators or practitioners (or other operational roles) that have designated roles for executing the process. Coordinate directly with ITSM tool team to ensure process automation and tool implementation is working and aligned for planned improvements. Manage process compliance with audit requirements by tracking and monitoring identified compliance artifacts, control objectives and active audit review activities. Solicit opportunities for process enhancements from process participants. Minimum qualifications for the ideal future caregiver include: Bachelor's degree in Information Technology/Computer Science, Health Sciences, Healthcare Admin, or related field. 6 years of system implementation experience, including directing, planning, and scheduling a major information system project. OR High School Diploma / GED or equivalent and 9 years of experience. OR Associates degree and 7 years of experience. For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of the position start date. Must have effective communication skills (both written and verbal) and the ability to work independently. Understands strategic business needs impacting on IT — Constantly look for opportunities to improve IT performance related to IT services and processes, ensuring metrics relevancy and accuracy. Hands-on experience with ServiceNow SAM, including licensing models, normalization, entitlement reconciliation, and compliance tracking. Proven experience managing or supporting ITSM processes within ServiceNow. Strong analytical, communication (written and verbal), and organizational skills. Demonstrated ability to translate business requirements into ServiceNow workflows and process improvements. Experience with KPI reporting, dashboard creation, and trend analysis in ServiceNow. Results driven with a continuous improvement mindset and practical problem-solving approach. Skilled in stakeholder communication, negotiation, and cross-functional collaboration Preferred qualifications for the ideal future caregiver include: ITIL Intermediate certification in Service Design (SD), Service Transition (ST), Service Operation (SO), or Continual Service Improvement (CSI). ServiceNow certification in Hardware Asset Management (HAM), Software Asset Management (SAM), Configuration Management (CMDB), or Discovery COBIT 2019 Foundation certification. SAM certifications (e.g., CSAM, CITAM, CHAMP). Experience with ServiceNow scripting/API integrations. Familiarity with agile methodologies. Ability to map business process for service management Applicable certifications within healthcare and information technology. Examples (PMP, CPHIMS). Physical Requirements: High degree of dexterity to produce materials on a computer. Requires normal or corrected vision, hearing and speech. Mobility sufficient to attend meetings. Ability to lift up to 25 pounds. The position must be available after hours for support by pager and computer dial-in. Personal Protective Equipment: Follows standard precautions using personal protective equipment as required. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. Please review the Equal Employment Opportunity poster. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities We know that fully supporting our caregivers is what creates the best outcomes for our patients. Our outstanding, comprehensive offerings are an investment in your health, well-being and future. What began in Cleveland in 1921 has grown to include locations throughout, the U.S. and even other countries. For you, that means more opportunities to learn, grow and serve patients — while finding caring, thriving communities both at work and at home. Cleveland Clinic is a nonprofit multispecialty academic medical center that integrates clinical and hospital care with research and education. Headquartered in Cleveland, Ohio, it was founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation. Cleveland Clinic has pioneered many medical breakthroughs, including coronary artery bypass surgery and the first face transplant in the United States. U.S. News & World Report consistently names Cleveland Clinic as one of the nation’s best hospitals in its annual “America’s Best Hospitals” survey. Among Cleveland Clinic’s 70,800 employees worldwide represent 140 medical specialties and subspecialties. Cleveland Clinic is a 6,500-bed health system that includes a 173-acre main campus near downtown Cleveland, 19 hospitals, more than 220 outpatient facilities, and locations in southeast Florida; Las Vegas, Nevada; Toronto, Canada; Abu Dhabi, UAE; and London, England.

As a Patient Flow Coordinator, you will optimize patient flow to maximize enterprise capacity and support all inpatient placement activities. You will collaborate with various departments to manage bed assignments and ensure accurate patient placement. | Candidates must have a High School Diploma or GED and two years of extensive customer service or healthcare experience. Knowledge of medical terminology and strong communication skills are essential. | At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title PRN Patient Flow Coordinator - Florida Region Location Cleveland Facility Remote Location Department Regional Hospital Transfer Ctr-Medical Operations Job Code 001356 Shift Days Schedule 6:00am-2:30pm/2:00pm-10:30pm Job Summary Job Details Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Flow Coordinator, fulfilling this goal starts in the office, where you will optimize patient flow to maximize enterprise capacity and support all inpatient placement activities for assigned areas and locations. This is a remote, PRN position. Candidates applying for this role will need to reside in Florida. A caregiver in this position works between 6:00am and 2:30pm, or 2:00pm and 10:00pm. Weekend rotations occur every 3rd weekend. A caregiver who excels in this role will: Actively participate in the maintenance of 24/7 daily systems to maximize patient flow and optimize bed capacity across the enterprise. Support centralized communications between referring and accepting provider services for patients that will be admitted as a direct admit from home or office. Manage bed planning section within EPIC to monitor current and future admissions and discharges to determine impact on patient flow, resources and enterprise capacity. Communicate and collaborate with Access Nurses, Hospital Transfer Flow Coordinators and Nursing Operations Managers in triage, prioritization and all bed assignment activities associated with accurate patient transfer and placement needs. Collaborate with nursing and other ancillary departments to maximize day-to-day patient and bed flow management (e.g., preparing for and leading bed meetings, ensuring accuracy of electronic patient placement systems data, providing backup for patient placement discussions and decisions across the enterprise). Utilize standardized patient placement processes across all areas of responsibility. Assign beds for all patients according to diagnosis and/or specific needs. Communicate hospital census information. Correct reported census errors and act as a resource to ensure accurate census and patient charges. Follow HIPPA privacy regulations and Patient Bill of Rights and act as a resource for others in the organization. Oversee emergency and electronic back-up methods and procedures to support patient flow. Provide feedback to the supervisors related to process delays. Meet regularly with Transfer Center team members to discuss, problem-solve and develop mitigation strategies related to improvement of patient flow. Actively engage in daily implementation of strategic goals as they relate to capacity management, patient flow and department development. Interpret and support policies, procedures and safety standards to facilitate daily operations. Develop and promote long-term relationships with referring facilities. Minimum qualifications for the ideal future caregiver include: High School Diploma or GED Two years of extensive customer service/healthcare experience, such as patient registration or appointment scheduling Knowledge of medical terminology Strong customer service, communication and organizational skills Preferred qualifications for the ideal future caregiver include: Previous experience in a hospital admission or patient flow setting Working knowledge of computerized hospital admission/bed management systems or other related office functions Computer experience in Epic, Microsoft Word and Excel Typing speed of 35WPM Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/ Physical Requirements: Requires sitting for long periods of time, multitasking, manual dexterity to operate computers and normal or corrected vision. Requires working under stressful and emergency situations with the ability to maintain composure in any situation in order to provide superior customer service and ensure proper patient safety and placement. Must be able to perform multiple functions simultaneously without supervision and learn new practices promptly. Personal Protective Equipment: Follows standard precautions using personal protective equipment as required. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. Please review the Equal Employment Opportunity poster. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities We know that fully supporting our caregivers is what creates the best outcomes for our patients. Our outstanding, comprehensive offerings are an investment in your health, well-being and future. What began in Cleveland in 1921 has grown to include locations throughout, the U.S. and even other countries. For you, that means more opportunities to learn, grow and serve patients — while finding caring, thriving communities both at work and at home. Cleveland Clinic is a nonprofit multispecialty academic medical center that integrates clinical and hospital care with research and education. Headquartered in Cleveland, Ohio, it was founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation. Cleveland Clinic has pioneered many medical breakthroughs, including coronary artery bypass surgery and the first face transplant in the United States. U.S. News & World Report consistently names Cleveland Clinic as one of the nation’s best hospitals in its annual “America’s Best Hospitals” survey. Among Cleveland Clinic’s 70,800 employees worldwide represent 140 medical specialties and subspecialties. Cleveland Clinic is a 6,500-bed health system that includes a 173-acre main campus near downtown Cleveland, 19 hospitals, more than 220 outpatient facilities, and locations in southeast Florida; Las Vegas, Nevada; Toronto, Canada; Abu Dhabi, UAE; and London, England.

Lead and manage moderately complex IT projects through full lifecycle including planning, execution, monitoring, and vendor management to support inpatient healthcare teams. | Bachelor's degree or equivalent experience, 6+ years project management experience preferably in healthcare IT, PMP certification preferred, ITIL Foundations certification required within 6 months, strong organizational and communication skills. | At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title IT Project Manager III Location Cleveland Facility Remote Location Department Information Technology-Information Tech Div Job Code T35061 Shift Days Schedule 8:00am-5:00am Job Summary Job Details Join our team at Cleveland Clinic and experience world-class healthcare at its best. Cleveland Clinic is named the No. 4 hospital in the United States according to the U.S. and World News Report. At Cleveland Clinic, you will be part of a talented, compassionate, and driven team of caregivers. You will work with state-of-the-art technology and provide stellar patient care. At Cleveland Clinic you will build a rewarding career with one of the most respected healthcare organizations in the world. As an Information Technology (IT) Project Manager III, you will lead all aspects of moderately complex projects, lead/manage medium to large size projects, leverage basic project management tools and accomplish project objectives by planning and evaluating project activities. The caregiver in this role will support the intake and delivery of technical tools that support inpatient teams serving patients. The ideal future caregiver is someone who: • Has at least six years of experience in project management. • Highly organized, task-oriented, and results driven. • Works efficiently. This is an excellent opportunity for someone who wants to work remotely and for someone who is interested in role-based certifications. At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare. A caregiver in this position works remotely out of Ohio, Florida, or Nevada, Monday - Friday from 8:00AM - 5:00PM, with potential weekend work for Go-Live. A caregiver who excels in this role will: • Plan, initiate, and manage information technology (IT) projects through the entire project lifecycle. • Lead communication and change management for all levels of the affected organizations. • Create and manage program "Road Maps" as needed to manage resource contention and project interactions. • Perform needs assessment, requirements of planning and management, user acceptance testing (UAT) design and evaluation. • Provide workflow analysis, project discovery, and business case preparation. • Assist in ITD PMO Project Governance process. • Manage technology vendors during project lifecycle. Project Initiation & Team Formation • Develop the project charter and form a cross-functional team. • Set up and lead regular project team meetings to maintain alignment and momentum. Planning & Scope Management • Define and manage project scope, success criteria, and stakeholder requirements. • Develop a detailed Work Breakdown Structure (WBS), timeline, and resource plan. • Prevent scope creep by enforcing a structured change control process. Execution & Delivery Oversight • Oversee day-to-day execution, ensuring alignment with goals and timelines. • Track milestones, update schedules, and manage interdependencies across teams. • Ensure all deliverables meet quality standards and business objectives. Monitoring & Controlling • Continuously monitor project performance against the baseline for scope, schedule, and cost. • Analyze variances, manage changes through formal processes, and implement corrective actions as needed. • Maintain visibility into progress through reporting, dashboards, and stakeholder updates Budget & Resource Management • Build and manage project budgets, forecast costs and control expenses. • Coordinate and optimize resource allocation across internal teams and vendors. Risk & Issue Management • Identify and analyze risks; maintain a Risk & Issue Register. • Implement mitigation and contingency plans proactively. Stakeholder & Communication Management • Develop and execute a communication plan to keep stakeholders informed. • Manage stakeholder expectations through regular updates, influence, and negotiation. Procurement & Vendor Oversight • Lead procurement activities, negotiate contracts, and manage vendor relationships. • Monitor vendor performance and ensure alignment with service-level agreements. Project Closure • Close projects effectively, conducting lessons learned sessions and stakeholder reviews. • Finalize documentation and ensure smooth hand-off or transition. Minimum qualifications for the ideal future caregiver include: • A bachelor's degree in business or a related field • A minimum of 6 years of project management experience is required. • Experience working in a technical environment and healthcare organization is preferred. Additional project management experience may offset the degree requirement. • For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of the position start date. Preferred qualifications for the ideal future caregiver include: • Master's degree preferred. • Project Management Professional (PMP) certification from the Project Management Institute (PMI), or Certificate in Project Management from an accredited college preferred. • Experience harmonizing application deployment and operational readiness to ensure optimal implementation success. Physical Requirements: • Ability to perform work in a stationary position for extended periods. • Ability to travel throughout the hospital system. • Ability to operate a computer and other office equipment. • Ability to communicate and exchange accurate information. Personal Protective Equipment: • Follows standard precautions using personal protective equipment. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. Please review the Equal Employment Opportunity poster. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

Gather and analyze business and technical requirements, assess operational impacts, facilitate stakeholder meetings, and support digital innovation projects in healthcare IT. | Bachelor's degree, 5+ years in operational/business process analysis preferably in IT, strong analytical and communication skills, and certifications like ITIL or Lean/Six Sigma preferred. | At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title Senior Business Analyst - Digital Innovation Location Cleveland Facility Remote Location Department ITD Div Admin - CBO-Information Tech Div Job Code T99612 Shift Days Schedule 8:00am-5:00pm Job Summary Job Details Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. As a Senior Business Analyst, Digital Innovation, you will gather and analyze information to document and publish business and technical requirements. You will support the evaluation of operational and business objectives and contribute to developing strategies that align with organizational goals. A caregiver in this position works remote out of Ohio, Florida, or Nevada, Monday - Friday 8:00am – 5:00pm, with rotating weekend and holiday requirements. A caregiver who excels in this role will: Work with key stakeholders to assess the impact of business process changes to people, systems, and work processes. Analyze operational and system flows and develop and recommend actions for increased productivity and efficiency. Conduct interviews and facilitate meetings during scoping and business case development. Specialize in and use business process modeling, analysis and design tools and business process management automation technologies. Work closely with clinical caregivers and/or business leaders to analyze operational flows and recommend ways to reduce steps through the use of technology to improve efficiency. Assess solutions, current or proposed, for impact on clinical workflows, business processes and overall effect on the patient care process. Provide leadership and mentoring to junior business analysts, if applicable. In some teams, assist in the operational rollout and support of new solutions. Conduct Agile methodologies, writing user stories, and managing scrum ceremonies. Conduct analysis of data to identify opportunities for performance improvement and links performance outcomes to financial and business endeavors. Typically performs business analysis activities using a variety of techniques in initiatives of varying scope. Identifying the current state of processes, eliciting useful and harmful attributes of them, documenting models of the processes, and facilitating stakeholder groups to consensus regarding new business process designs. This person will act in a proactive manner to assist in identifying impacts and linkages to the business strategies, organization and its people, data and systems, business policies and business rules, as well as the physical assets of the business. Responsibilities will generally be within a well-defined scope within a specific business segment. Minimum qualifications for the ideal future caregiver include: Bachelor’s degree in business, Information Technology, Management Engineering, Healthcare Operations, or related field. Five years of experience involving operational analysis, business process analysis, continuous improvement, and resource utilization in an information technology environment. Strong knowledge of Microsoft products, including spreadsheets and database applications. Strong analytical, problem solving, and communications skills. Offset: High School diploma/GED and nine years of progressive healthcare IT experience. Offset: Associate degree and seven years of progressive healthcare IT experience. Offset: 10 years of related experience could offset the bachelor’s degree requirement. Certifications in Lean, Six Sigma, ITIL preferred. For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of the position start date. Complexity of Work: Deals with complex situations holistically without a high degree of supervision. Decision making style for this person shows a high degree of self-confidence and decisions are made quickly. Has the ability to see the overall picture and how individual actions fit within it. Preferred qualifications for the ideal future caregiver include: Healthcare experience with an organization Experience in SW development environment Experience working with Epic SW Professional Scrum Master (PSM I) preferred Certifications from the International Institute of Business Analysts (IIBA) the Business Relationship Management Institute (BRMI) or Certified Business Analysis Professional (CBAP) preferred Physical Requirements: Ability to perform work in a stationary position for extended periods. Ability to travel throughout the hospital system. Ability to operate a computer and other office equipment. Ability to communicate and exchange accurate information. Personal Protective Equipment: Follow standard precautions using personal protective equipment as required. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. Please review the Equal Employment Opportunity poster. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities We know that fully supporting our caregivers is what creates the best outcomes for our patients. Our outstanding, comprehensive offerings are an investment in your health, well-being and future. What began in Cleveland in 1921 has grown to include locations throughout, the U.S. and even other countries. For you, that means more opportunities to learn, grow and serve patients — while finding caring, thriving communities both at work and at home. Cleveland Clinic is a nonprofit multispecialty academic medical center that integrates clinical and hospital care with research and education. Headquartered in Cleveland, Ohio, it was founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation. Cleveland Clinic has pioneered many medical breakthroughs, including coronary artery bypass surgery and the first face transplant in the United States. U.S. News & World Report consistently names Cleveland Clinic as one of the nation’s best hospitals in its annual “America’s Best Hospitals” survey. Among Cleveland Clinic’s 70,800 employees worldwide represent 140 medical specialties and subspecialties. Cleveland Clinic is a 6,500-bed health system that includes a 173-acre main campus near downtown Cleveland, 19 hospitals, more than 220 outpatient facilities, and locations in southeast Florida; Las Vegas, Nevada; Toronto, Canada; Abu Dhabi, UAE; and London, England.

Analyze and document business and technical requirements, evaluate operational objectives, assess impact of process changes, and lead process improvement initiatives using Agile and business process management tools. | Bachelor's degree or equivalent experience with 5+ years in operational and business process analysis in IT environments, strong analytical and communication skills, and preferred certifications in Lean, Six Sigma, or ITIL. | Job Description: • Gather and analyze information to document and publish business and technical requirements. • Support the evaluation of operational and business objectives and contribute to developing strategies that align with organizational goals. • Work with key stakeholders to assess the impact of business process changes to people, systems, and work processes. • Analyze operational and system flows and develop and recommend actions for increased productivity and efficiency. • Conduct interviews and facilitate meetings during scoping and business case development. • Specialize in and use business process modeling, analysis and design tools and business process management automation technologies. • Work closely with clinical caregivers and/or business leaders to analyze operational flows and recommend ways to reduce steps through the use of technology to improve efficiency. • Assess solutions, current or proposed, for impact on clinical workflows, business processes and overall effect on the patient care process. • Provide leadership and mentoring to junior business analysts, if applicable. • Conduct Agile methodologies, writing user stories, and managing scrum ceremonies. • Conduct analysis of data to identify opportunities for performance improvement and links performance outcomes to financial and business endeavors. Requirements: • Bachelor’s degree in business, Information Technology, Management Engineering, Healthcare Operations, or related field. • Five years of experience involving operational analysis, business process analysis, continuous improvement, and resource utilization in an information technology environment. • Strong knowledge of Microsoft products, including spreadsheets and database applications. • Strong analytical, problem solving, and communications skills. • Offset: High School diploma/GED and nine years of progressive healthcare IT experience. • Offset: Associate degree and seven years of progressive healthcare IT experience. • Offset: 10 years of related experience could offset the bachelor’s degree requirement. • Certifications in Lean, Six Sigma, ITIL preferred. Benefits: • We know that fully supporting our caregivers is what creates the best outcomes for our patients. Our outstanding, comprehensive offerings are an investment in your health, well-being and future.

Analyze, design, develop, implement, and support automated systems including Epic Prelude, manage project tasks and documentation, and assist with training and solution development. | Associate's degree or equivalent experience with 5+ years in IT applications development/support, ITIL Foundations certification, strong analytical and communication skills, with Epic Prelude experience and certification preferred. | At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title Systems Analyst III- Epic Prelude Location Cleveland Facility Remote Location Department ITD Digital Business Admin-Information Tech Div Job Code T31033 Shift Days Schedule 8:00am-4:00pm Job Summary Job Details Join the Cleveland Clinic team where you will work alongside passionate caregivers and make a lasting, meaningful impact on patient care. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. As a Systems Analyst III- Epic Prelude, you will assist with feasibility analysis, estimating, planning, designing, developing, quality assurance evaluation and modification of automated systems. Utilizing your experience, you will help propel the department forward and support goal completion. This role offers a unique opportunity to enhance your skills in an innovative healthcare setting. A caregiver in this position works remotely out of Ohio, Florida, or Nevada from 8:00AM – 5:00PM, with rotating on-call requirements. A caregiver who excels in this role will: Participate in feasibility analysis, estimating, planning, designing, developing, prototyping, implementing, quality assurance evaluation and modification of automated systems. Define training requirements and assist with automated systems training. Recommend solutions to enhance system functionality. Support and design department project assignments and small system implementation. Provide input to solution development efforts. Maintain schedules. Track information system resources for assigned projects. Report on project timelines and document performance. Develop work products, documentation of operational and business objectives, best technology capabilities and task level resource requirements. Maintain project task plans, documentation and communications. Minimum qualifications for the ideal future caregiver include: Associate’s Degree in Information Technology, Computer Science or a related field and five years of experience in IT dealing with applications development and support or end user training, or equivalent experience in an operational or financial role utilizing the systems or data generated by the systems supported by this position OR High School Diploma/GED and seven years of experience OR Bachelor’s Degree and three years of experience ITIL Foundations Certification upon or within six months of hire Strong analytical, critical thinking, communication, problem solving and relationship building skills Preferred qualifications for the ideal future caregiver include: Bachelor’s Degree Microsoft, CompTIA or equivalent certification Epic Prelude experience Epic Prelude certification Physical Requirements: Ability to perform work in a stationary position for extended periods. Ability to travel throughout the hospital system. Ability to operate a computer and other office equipment. Ability to communicate and exchange accurate information. In some locations, ability to move up to 20 lbs. Personal Protective Equipment: Follows standard precautions using personal protective equipment as required. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. Please review the Equal Employment Opportunity poster. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities We know that fully supporting our caregivers is what creates the best outcomes for our patients. Our outstanding, comprehensive offerings are an investment in your health, well-being and future. What began in Cleveland in 1921 has grown to include locations throughout, the U.S. and even other countries. For you, that means more opportunities to learn, grow and serve patients — while finding caring, thriving communities both at work and at home. Cleveland Clinic is a nonprofit multispecialty academic medical center that integrates clinical and hospital care with research and education. Headquartered in Cleveland, Ohio, it was founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation. Cleveland Clinic has pioneered many medical breakthroughs, including coronary artery bypass surgery and the first face transplant in the United States. U.S. News & World Report consistently names Cleveland Clinic as one of the nation’s best hospitals in its annual “America’s Best Hospitals” survey. Among Cleveland Clinic’s 70,800 employees worldwide represent 140 medical specialties and subspecialties. Cleveland Clinic is a 6,500-bed health system that includes a 173-acre main campus near downtown Cleveland, 19 hospitals, more than 220 outpatient facilities, and locations in southeast Florida; Las Vegas, Nevada; Toronto, Canada; Abu Dhabi, UAE; and London, England.

Lead and manage IT projects through all phases including planning, execution, monitoring, and closure while coordinating cross-functional teams and managing budgets and vendors. | Bachelor's degree or equivalent experience, minimum 6 years project management experience, PMP certification preferred, ITIL Foundations certification required within 6 months, experience in healthcare IT environment preferred. | At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title IT Project Manager III Location Cleveland Facility Remote Location Department Information Technology-Information Tech Div Job Code T35061 Shift Days Schedule 8:00am-5:00am Job Summary Job Details Join our team at Cleveland Clinic and experience world-class healthcare at its best. Cleveland Clinic is named the No. 4 hospital in the United States according to the U.S. and World News Report. At Cleveland Clinic, you will be part of a talented, compassionate, and driven team of caregivers. You will work with state-of-the-art technology and provide stellar patient care. At Cleveland Clinic you will build a rewarding career with one of the most respected healthcare organizations in the world. As an Information Technology (IT) Project Manager III, you will lead all aspects of moderately complex projects, lead/manage medium to large size projects, leverage basic project management tools and accomplish project objectives by planning and evaluating project activities. The caregiver in this role will support the intake and delivery of technical tools that support inpatient teams serving patients. The ideal future caregiver is someone who: Has at least six years of experience in project management. Highly organized, task-oriented, and results driven. Works efficiently. This is an excellent opportunity for someone who wants to work remotely and for someone who is interested in role-based certifications. At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare. A caregiver in this position works remotely out of Ohio, Florida, or Nevada, Monday - Friday from 8:00AM – 5:00PM, with potential weekend work for Go-Live. A caregiver who excels in this role will: Plan, initiate, and manage information technology (IT) projects through the entire project lifecycle. Lead communication and change management for all levels of the affected organizations. Create and manage program "Road Maps" as needed to manage resource contention and project interactions. Perform needs assessment, requirements of planning and management, user acceptance testing (UAT) design and evaluation. Provide workflow analysis, project discovery, and business case preparation. Assist in ITD PMO Project Governance process. Manage technology vendors during project lifecycle. Project Initiation & Team Formation Develop the project charter and form a cross-functional team. Set up and lead regular project team meetings to maintain alignment and momentum. Planning & Scope Management Define and manage project scope, success criteria, and stakeholder requirements. Develop a detailed Work Breakdown Structure (WBS), timeline, and resource plan. Prevent scope creep by enforcing a structured change control process. Execution & Delivery Oversight Oversee day-to-day execution, ensuring alignment with goals and timelines. Track milestones, update schedules, and manage interdependencies across teams. Ensure all deliverables meet quality standards and business objectives. Monitoring & Controlling Continuously monitor project performance against the baseline for scope, schedule, and cost. Analyze variances, manage changes through formal processes, and implement corrective actions as needed. Maintain visibility into progress through reporting, dashboards, and stakeholder updates Budget & Resource Management Build and manage project budgets, forecast costs and control expenses. Coordinate and optimize resource allocation across internal teams and vendors. Risk & Issue Management Identify and analyze risks; maintain a Risk & Issue Register. Implement mitigation and contingency plans proactively. Stakeholder & Communication Management Develop and execute a communication plan to keep stakeholders informed. Manage stakeholder expectations through regular updates, influence, and negotiation. Procurement & Vendor Oversight Lead procurement activities, negotiate contracts, and manage vendor relationships. Monitor vendor performance and ensure alignment with service-level agreements. Project Closure Close projects effectively, conducting lessons learned sessions and stakeholder reviews. Finalize documentation and ensure smooth hand-off or transition. Minimum qualifications for the ideal future caregiver include: A bachelor’s degree in business or a related field A minimum of 6 years of project management experience is required. Experience working in a technical environment and healthcare organization is preferred. Additional project management experience may offset the degree requirement. For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of the position start date. Preferred qualifications for the ideal future caregiver include: Master's degree preferred. Project Management Professional (PMP) certification from the Project Management Institute (PMI), or Certificate in Project Management from an accredited college preferred. Experience harmonizing application deployment and operational readiness to ensure optimal implementation success. Physical Requirements: Ability to perform work in a stationary position for extended periods. Ability to travel throughout the hospital system. Ability to operate a computer and other office equipment. Ability to communicate and exchange accurate information. Personal Protective Equipment: Follows standard precautions using personal protective equipment. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. Please review the Equal Employment Opportunity poster. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities We know that fully supporting our caregivers is what creates the best outcomes for our patients. Our outstanding, comprehensive offerings are an investment in your health, well-being and future. What began in Cleveland in 1921 has grown to include locations throughout, the U.S. and even other countries. For you, that means more opportunities to learn, grow and serve patients — while finding caring, thriving communities both at work and at home. Cleveland Clinic is a nonprofit multispecialty academic medical center that integrates clinical and hospital care with research and education. Headquartered in Cleveland, Ohio, it was founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation. Cleveland Clinic has pioneered many medical breakthroughs, including coronary artery bypass surgery and the first face transplant in the United States. U.S. News & World Report consistently names Cleveland Clinic as one of the nation’s best hospitals in its annual “America’s Best Hospitals” survey. Among Cleveland Clinic’s 70,800 employees worldwide represent 140 medical specialties and subspecialties. Cleveland Clinic is a 6,500-bed health system that includes a 173-acre main campus near downtown Cleveland, 19 hospitals, more than 220 outpatient facilities, and locations in southeast Florida; Las Vegas, Nevada; Toronto, Canada; Abu Dhabi, UAE; and London, England.

Lead and manage multiple complex IT projects, coordinate cross-functional teams, oversee budgets, manage vendors, and provide on-site support during go-live events. | Bachelor's degree, 6-7 years of project management experience, PMP certification preferred, proficiency with project management tools, strong communication skills, and ability to manage complex IT projects in healthcare settings. | At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title Senior IT Project Manager Location Cleveland Facility Remote Location Department ITD Project Management Office-Information Tech Div Job Code T99114 Shift Days Schedule 8:00am-5:00pm Job Summary Job Details Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. You will work alongside dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is seeking a dynamic, goal-oriented leader to serve as Senior Project Manager within the Information Technology Division. This role is crucial in enabling and activating technology at the Cleveland Clinic’s new sites, ensuring the seamless integration of infrastructure, clinical systems, and digital delivery solutions A caregiver in this position works remotely out of Ohio, Florida, or Nevada, Monday - Friday from 8:00AM—5:00PM. A caregiver who excels in this role will: Manage and give guidance to the personnel responsible for managing a portfolio of projects. Lead and manage multiple complex or enterprise-wide projects using advanced concepts and tools. Achieve operational objectives by contributing information and recommendations to strategic plans and reviews. Prepare and complete action plans. Implement production, productivity, quality, and customer-service standards. Determine system improvements and implement changes. Meet financial objectives by forecasting requirements. Prepare an annual budget. Enhance department and organization reputation by accepting ownership for accomplishing new and different requests. Explore opportunities to add value to job accomplishments. Accomplish human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees. Communicate job expectations by planning, monitoring, appraising and reviewing job contributions; planning and reviewing compensation actions. Provide on-site support during go-live events. Manage vendors and coordinate contractors. Minimum qualifications for the ideal future caregiver include: Bachelor's Degree in Business or related field Seven years of experience leading projects/teams in assigned areas which may include experience in a technical systems environment, experience involving complex financial system applications, etc. OR Master’s Degree and six years of experience Proficiency in project management tools (e.g., MS Project, Projecto) Strong communication skills for coordination across IT, facilities and clinical teams Preferred qualifications for the ideal future caregiver include: Master’s degree in information technology, Healthcare Administration, or related field. PMP certification from the Project Management Institute (PMI). Experience managing IT technology stack, AI-related projects, EMR systems, infrastructure, and cybersecurity in a healthcare setting. Proven experience with Epic modules and clinical systems integration. Strong understanding of healthcare workflows and compliance standards. Experience with operating room setups and expansion of catheterization/imaging labs. Proficiency in project management tools such as MS Project and ServiceNow. Excellent communication and stakeholder management skills. Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/ Physical Requirements: Manual dexterity to operate office equipment. May require periods of sitting, standing and the ability to walk to various locations throughout the health system to attend meetings. Must have normal or corrected vision and be able to clearly communicate verbally by phone or in person. Must have own transportation to travel to multiple sites. Personal Protective Equipment: Follows standard precautions using personal protective equipment. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. Please review the Equal Employment Opportunity poster. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities We know that fully supporting our caregivers is what creates the best outcomes for our patients. Our outstanding, comprehensive offerings are an investment in your health, well-being and future. What began in Cleveland in 1921 has grown to include locations throughout, the U.S. and even other countries. For you, that means more opportunities to learn, grow and serve patients — while finding caring, thriving communities both at work and at home. Cleveland Clinic is a nonprofit multispecialty academic medical center that integrates clinical and hospital care with research and education. Headquartered in Cleveland, Ohio, it was founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation. Cleveland Clinic has pioneered many medical breakthroughs, including coronary artery bypass surgery and the first face transplant in the United States. U.S. News & World Report consistently names Cleveland Clinic as one of the nation’s best hospitals in its annual “America’s Best Hospitals” survey. Among Cleveland Clinic’s 70,800 employees worldwide represent 140 medical specialties and subspecialties. Cleveland Clinic is a 6,500-bed health system that includes a 173-acre main campus near downtown Cleveland, 19 hospitals, more than 220 outpatient facilities, and locations in southeast Florida; Las Vegas, Nevada; Toronto, Canada; Abu Dhabi, UAE; and London, England.

Lead and manage complex division initiatives including strategy development, project execution, budget oversight, and stakeholder communication to drive enterprise goals. | Bachelor's degree with 10+ years relevant experience including 3+ years managing large projects, leadership over complex projects or teams, and experience planning and implementing systems and procedures. | Join the Cleveland Clinic team where you will work alongside passionate caregivers and make a lasting, meaningful impact on patient care. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. As a Senior Program Administrator, you will research, develop, administer and evaluate programs/projects in response to the identified needs of the division and be responsible for developing strategies to drive enterprise initiatives and budget management in conjunction with senior medical and administrative leaders. A caregiver in this position works remotely out of Ohio, Florida, and Nevada, Monday - Friday 8:00am—5:00pm. A caregiver who excels in this role will: • Act as the primary liaison for complex initiatives and organizational impact for the Division. • Develop the strategy for project execution. • Set and drive goals and timelines as they relate to initiatives. • Create an effective plan to meet objectives. • Provide clarity around objectives, including metrics, baselines, and targets. • Communicate plans and status to stakeholders, including team, sponsors, and executive leadership. • Ensure approved projects are within scope and on time. • Drive accountability around commitments across project teams. • Take responsibility for budget requirements, including scheduling expenditures, analyzing variances, and initiating corrective actions when necessary. • Ensure results can be incorporated into daily business practices. • Create systems and processes to measure results over time. • Research, perform analysis, compile data, and advise Division leadership relative to long- or short-term strategies. Minimum qualifications for the ideal future caregiver include: • Bachelor's degree in business, Healthcare, or related field. • Ten years of relevant experience with at least three years of experience in managing large projects. • Leadership experience over complex projects or a team of professionals. • Experience planning and implementing systems and procedures. Preferred qualifications for the ideal future caregiver include: • Master's degree. • Healthcare background. • Experience in SW development environment. Physical Requirements: • Manual dexterity sufficient to operate a personal computer and other office and laboratory equipment. • Must be able to sit for one hour or more. • Must be able to work under stressful conditions. Personal Protective Equipment: • Follows Standard Precautions using personal protective equipment as required for procedures. Pay Range Minimum Annual Salary: $118,960.00 Maximum Annual Salary: $190,360.00 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Lead negotiation and management of international and emerging market payer contracts, overseeing administrative, legal, operational, and financial aspects. | Bachelor's degree or equivalent experience, 5+ years in contract management with expertise in financial and legal contract terms, claims payment, healthcare policies, and negotiation skills. | Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. As a Senior International Contract Manager, you will lead the negotiation of international and emerging market payer contracts, overseeing all administrative, legal, operational and financial aspects. This position offers excellent opportunities for professional growth within the international team, with potential advancement into Emerging Markets and Network Services based on performance. Requirements • Bachelor’s Degree in healthcare, finance, marketing or related field and five years of experience in contract management • OR High School Diploma / GED or equivalent and 9 years of related experience • Five years of experience with key financial and non-financial contract terms, legal issues and contract analysis • Experience with claims payment methodologies and operations • Working knowledge of contemporary healthcare policies, practices, operations and reimbursement methodologies • Knowledge of physician practice management, hospital administration and operations • Rate and contract negotiation and influencing skills • Strong internal and external collaboration and partnering skills Benefits • Retirement Plan • Tuition Reimbursement • Relocation Assistance

The Patient Flow Coordinator optimizes patient flow to maximize enterprise capacity and supports all inpatient placement activities. This role involves managing bed planning, collaborating with various departments, and ensuring accurate patient transfer and placement needs. | Candidates must have a High School Diploma or GED and two years of extensive customer service or healthcare experience. Knowledge of medical terminology and strong communication skills are essential. | At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title PRN Patient Flow Coordinator - Florida Region Location Cleveland Facility Remote Location Department Regional Hospital Transfer Ctr-Medical Operations Job Code 001356 Shift Days Schedule 6:00am-2:30pm/2:00pm-10:30pm Job Summary Job Details Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Flow Coordinator, fulfilling this goal starts in the office, where you will optimize patient flow to maximize enterprise capacity and support all inpatient placement activities for assigned areas and locations. This is a remote, PRN position. Candidates applying for this role will need to reside in Florida. A caregiver in this position works between 6:00am and 2:30pm, or 2:00pm and 10:00pm. Weekend rotations occur every 3rd weekend. A caregiver who excels in this role will: Actively participate in the maintenance of 24/7 daily systems to maximize patient flow and optimize bed capacity across the enterprise. Support centralized communications between referring and accepting provider services for patients that will be admitted as a direct admit from home or office. Manage bed planning section within EPIC to monitor current and future admissions and discharges to determine impact on patient flow, resources and enterprise capacity. Communicate and collaborate with Access Nurses, Hospital Transfer Flow Coordinators and Nursing Operations Managers in triage, prioritization and all bed assignment activities associated with accurate patient transfer and placement needs. Collaborate with nursing and other ancillary departments to maximize day-to-day patient and bed flow management (e.g., preparing for and leading bed meetings, ensuring accuracy of electronic patient placement systems data, providing backup for patient placement discussions and decisions across the enterprise). Utilize standardized patient placement processes across all areas of responsibility. Assign beds for all patients according to diagnosis and/or specific needs. Communicate hospital census information. Correct reported census errors and act as a resource to ensure accurate census and patient charges. Follow HIPPA privacy regulations and Patient Bill of Rights and act as a resource for others in the organization. Oversee emergency and electronic back-up methods and procedures to support patient flow. Provide feedback to the supervisors related to process delays. Meet regularly with Transfer Center team members to discuss, problem-solve and develop mitigation strategies related to improvement of patient flow. Actively engage in daily implementation of strategic goals as they relate to capacity management, patient flow and department development. Interpret and support policies, procedures and safety standards to facilitate daily operations. Develop and promote long-term relationships with referring facilities. Minimum qualifications for the ideal future caregiver include: High School Diploma or GED Two years of extensive customer service/healthcare experience, such as patient registration or appointment scheduling Knowledge of medical terminology Strong customer service, communication and organizational skills Preferred qualifications for the ideal future caregiver include: Previous experience in a hospital admission or patient flow setting Working knowledge of computerized hospital admission/bed management systems or other related office functions Computer experience in Epic, Microsoft Word and Excel Typing speed of 35WPM Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/ Physical Requirements: Requires sitting for long periods of time, multitasking, manual dexterity to operate computers and normal or corrected vision. Requires working under stressful and emergency situations with the ability to maintain composure in any situation in order to provide superior customer service and ensure proper patient safety and placement. Must be able to perform multiple functions simultaneously without supervision and learn new practices promptly. Personal Protective Equipment: Follows standard precautions using personal protective equipment as required. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. Please review the Equal Employment Opportunity poster. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities We know that fully supporting our caregivers is what creates the best outcomes for our patients. Our outstanding, comprehensive offerings are an investment in your health, well-being and future. What began in Cleveland in 1921 has grown to include locations throughout, the U.S. and even other countries. For you, that means more opportunities to learn, grow and serve patients — while finding caring, thriving communities both at work and at home. Cleveland Clinic is a nonprofit multispecialty academic medical center that integrates clinical and hospital care with research and education. Headquartered in Cleveland, Ohio, it was founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation. Cleveland Clinic has pioneered many medical breakthroughs, including coronary artery bypass surgery and the first face transplant in the United States. U.S. News & World Report consistently names Cleveland Clinic as one of the nation’s best hospitals in its annual “America’s Best Hospitals” survey. Among Cleveland Clinic’s 70,800 employees worldwide represent 140 medical specialties and subspecialties. Cleveland Clinic is a 6,500-bed health system that includes a 173-acre main campus near downtown Cleveland, 19 hospitals, more than 220 outpatient facilities, and locations in southeast Florida; Las Vegas, Nevada; Toronto, Canada; Abu Dhabi, UAE; and London, England.

As a Systems Analyst I, you will support efficient workflows, developmental projects, and technical maintenance. Your work will impact patient care by helping teams stay connected and equipped with advanced tools and technologies. | The ideal candidate should have an Associate’s Degree in Information Technology or a related field with one year of relevant experience, or a High School Diploma with three years of experience. Preferred qualifications include EPIC and ServiceNow experience, along with relevant certifications. | At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title Systems Analyst I Location Cleveland Facility Remote Location Department ITD Division Administration-Information Tech Div Job Code T99040 Shift Days + Call Schedule 8:00am-5:00pm Job Summary Job Details Join the Cleveland Clinic team where you will work alongside passionate caregivers and make a lasting, meaningful impact on patient care. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. Whether or not you serve in a clinical role, every member of the Cleveland Clinic team is a caregiver. Serving as Systems Analyst I, being a caregiver starts in the office, where you will focus on supporting efficient workflows, developmental projects, technical maintenance and more. As part of our IT and Cybersecurity team, you will do more than explore and expand your discipline and skills — your work will impact patients across the globe. Help our teams stay connected, up to date and equipped with the groundbreaking tools and technologies that are changing lives. A caregiver in this position works remotely out of Ohio, Florida, or Nevada, Monday – Friday from 8:00am – 5:00pm, with rotating on-call requirements. A caregiver who excels in this role will: Perform workstation, software, peripheral, network and workflow support. Provide input to develop solutions. Assist with project assignments and documentation, operational and business objectives, best technology capabilities, task level resource requirements, task plans, and collaborative communications. Provide first level diagnostic Help Desk and after-hours support, including on-call responsibilities. Provide application, technical and preventative maintenance support for multiple end-user systems. Contribute to departmental projects and solutions implementation. Demonstrate, through output, a solid understanding of networking and distributed computing environment concepts and principles of client/server configuration. Support development of information system requirements including process and documentation creation and maintenance. Maintain user confidence. Protect operations by keeping information confidential. Minimum qualifications for the ideal future caregiver include: Associate’s Degree in Information Technology, Computer Science or a related field and one year of implementation, support and management of computer-based information systems experience, preferably in a health care environment, or equivalent experience in end user training or in an operational or financial role utilizing the systems or data generated by the systems supported by this position required OR High School Diploma/GED and three years of experience OR Bachelor’s Degree ITIL Foundations Certification upon or within six months of hire Preferred qualifications for the ideal future caregiver include: EPIC and or ServiceNow experience Microsoft, CompTIA or equivalent certifications Experience in a healthcare environment Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/ Physical Requirements: Will be required to frequently move or box: workstations, monitors, printers and peripherals up to 75 pounds with the use of a two-wheeled cart or dolly. May occasionally be required to transport equipment in personal vehicle. Requires normal or corrected vision, hearing and speech. Requires frequent standing, walking, sitting and manual dexterity to operate computer. Personal Protective Equipment: Follows Standard Precautions using personal protective equipment as required for procedures. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. Please review the Equal Employment Opportunity poster. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities We know that fully supporting our caregivers is what creates the best outcomes for our patients. Our outstanding, comprehensive offerings are an investment in your health, well-being and future. What began in Cleveland in 1921 has grown to include locations throughout, the U.S. and even other countries. For you, that means more opportunities to learn, grow and serve patients — while finding caring, thriving communities both at work and at home. Cleveland Clinic is a nonprofit multispecialty academic medical center that integrates clinical and hospital care with research and education. Headquartered in Cleveland, Ohio, it was founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation. Cleveland Clinic has pioneered many medical breakthroughs, including coronary artery bypass surgery and the first face transplant in the United States. U.S. News & World Report consistently names Cleveland Clinic as one of the nation’s best hospitals in its annual “America’s Best Hospitals” survey. Among Cleveland Clinic’s 70,800 employees worldwide represent 140 medical specialties and subspecialties. Cleveland Clinic is a 6,500-bed health system that includes a 173-acre main campus near downtown Cleveland, 19 hospitals, more than 220 outpatient facilities, and locations in southeast Florida; Las Vegas, Nevada; Toronto, Canada; Abu Dhabi, UAE; and London, England.

The Senior Cybersecurity Specialist ensures the safety of IT assets and protects systems from unauthorized access. This role involves leading cybersecurity projects, collaborating on IT initiatives, and providing guidance on security procedures. | Candidates must have significant experience in information systems and cybersecurity, with a minimum of 5 years in cybersecurity roles. A bachelor's degree in a related field is preferred, along with relevant certifications. | At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title Senior Cybersecurity Specialist - Red Team - Pentester Location Cleveland Facility Remote Location Department Cybersecurity Intelligence-Information Tech Div Job Code T98511 Shift Days + Call Schedule 8:00am-5:00pm Job Summary Job Details Join the Cleveland Clinic team where you will work alongside passionate caregivers and making a lasting, meaningful impact on patient care. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. The Senior Cybersecurity Specialist performs all necessary duties to ensure the safety of information technology assets and to protect systems from intentional or inadvertent access. This position will frequently collaborate with Cybersecurity Management and provide guidance and direction for the Cybersecurity program. The Senior Specialist provides the best solutions to identified needs, meeting specific operational and business objectives, technology capabilities, and human resource requirements. This role offers meaningful learning and development opportunities through frequent interactions and collaboration with Cybersecurity leadership on projects and direction for the Cybersecurity procedures and products. A caregiver in this position works remotely, Monday-Friday 8:00am-5:00pm EST. A caregiver who excels in this role will: Maintain baselines for secure configuration and operations. Track all activity, ensuring timely resolution of problems. Leading the identification of advanced security systems and controls to ensure the monitoring and configuring of security appliances. Lead Cybersecurity projects, including planning, obtaining customer input and projecting resource requirements. Collaborate on IT projects to ensure that security issues are addressed throughout the project life cycle. Analyze and integrate Security Solutions into multiple platforms, including Clinical and Financial Systems. Research and assess new threats and security alerts and recommend remedial action. Review security system requirements with customers and translate requirements into specific functions or deliverables. Analyze flow chart processes and recommend ways to reduce steps and increase efficiency through the use of technology. Coach or provide guidance to lower-level security professionals and support the continuous process of optimizing department resources. Effectively communicates security procedures and policies with caregivers. Weigh business needs against security concerns and articulates issues to management. Provide after-hours support as needed. Minimum qualifications for the ideal future caregiver include: High School Diploma/GED: A minimum of 9 years of Information, Clinical or Financial Systems experience required, including directing, planning and scheduling a major information system project, with at least 5 years of Cyber Security required. Bachelor’s Degree: A minimum of 7 years of Information, Cyber Security, Clinical or Financial Systems experience required, including directing, planning and scheduling a major information system project, with at least 5 years of Cyber Security required. Both Bachelor’s Degree and High School Diploma/GED: Experience in providing specialized technical expertise and support to clients, IT management, and staff in risk assessments, implementation and operational aspects of Cybersecurity procedures and products required For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of the position start date. Preferred qualifications for the ideal future caregiver include: Bachelor’s Degree in Information Technology/Computer Science or related field preferred Certifications from SysAdmin, Audit, Network and Security Institute (SANS), International Information Systems Security Certification Consortium (ISC2) or Computing Technology Industry Association (CompTIA) preferred or other position related certifications. Offensive security certifications preferred, such as SANS GPEN, SANS GXPN, SANS GWAPT, OSCP, OSCE, OSWP, CEH. Manual evaluation of security controls to identify gaps. Recommending security improvements and controls that may include technical, administrative, and physical measures. Use of offensive security tools and frameworks to validate security controls. Working closely with others on cross-functional teams and exposure to diverse security disciplines. Interacting with other stakeholders (such as information technology departments and business units) to understand the impact of security recommendations and improve security practices. Clear communication of vulnerabilities and associated risks in both written reports and verbal briefings. Ranking and prioritizing vulnerabilities according to risk or potential impact. Utilizing security tools such as Metasploit Framework, Cobalt Strike, BurpSuite and others to audit defensive posture. Assessing security in multiple domains, including network security, cloud environments, application security, wireless security, and physical security. Gathering open-source intelligence (OSINT) to prioritize targeting. Familiarity with the MITRE ATT&CK framework to guide testing and reporting. Conducting realistic social engineering engagements to test user awareness. Secure engineering and administration of cloud architecture. Writing programs or scripts to automate routine tasks and facilitate security testing and reporting. Relevant languages include PowerShell, Python, C#, Golang, Ruby, and others. Maturing cybersecurity programs by identifying and documenting areas for improvement and developing and implementing plans. Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/ Physical Requirements: Requires the ability to sit and be stationary for prolonged periods of time, normal or corrected vision and manual dexterity sufficient to perform work on a personal computer. Requires the ability to walk to various locations throughout the organization and to function in a stressful environment. Personal Protective Equipment: Follows standard precautions using personal protective equipment as required. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. Please review the Equal Employment Opportunity poster. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities We know that fully supporting our caregivers is what creates the best outcomes for our patients. Our outstanding, comprehensive offerings are an investment in your health, well-being and future. What began in Cleveland in 1921 has grown to include locations throughout, the U.S. and even other countries. For you, that means more opportunities to learn, grow and serve patients — while finding caring, thriving communities both at work and at home. Cleveland Clinic is a nonprofit multispecialty academic medical center that integrates clinical and hospital care with research and education. Headquartered in Cleveland, Ohio, it was founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation. Cleveland Clinic has pioneered many medical breakthroughs, including coronary artery bypass surgery and the first face transplant in the United States. U.S. News & World Report consistently names Cleveland Clinic as one of the nation’s best hospitals in its annual “America’s Best Hospitals” survey. Among Cleveland Clinic’s 70,800 employees worldwide represent 140 medical specialties and subspecialties. Cleveland Clinic is a 6,500-bed health system that includes a 173-acre main campus near downtown Cleveland, 19 hospitals, more than 220 outpatient facilities, and locations in southeast Florida; Las Vegas, Nevada; Toronto, Canada; Abu Dhabi, UAE; and London, England.

The caregiver will complete routine support and designated project assignments while providing input to develop solutions. They will assist with project documentation, operational and business objectives, and report on project status. | Candidates must have an associate's degree in a related field and three years of IT experience, or a high school diploma with five years of experience, or a bachelor's degree with one year of experience. ITIL Foundations certification must be completed within six months of the start date. | At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title EPIC Resolute, Revenue Cycle Analyst II Location Cleveland Facility Remote Location Department RCM Executive Admin-Finance Job Code T29004 Shift Days Schedule 8:00am-5:00pm Job Summary Job Details Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Everyone at Cleveland Clinic is a caregiver. As part of our IT and cybersecurity team, you’ll do more than explore and expand your discipline and skills — you’ll impact patients everywhere by delivering world-class care. Help our teams stay connected, up to date and equipped with the groundbreaking tools and technologies that are changing patients’ lives. A caregiver in this role works remotely from 8:00 a.m. to 5:00 p.m. A caregiver who excels in this role will: Complete routine support and designated project assignments. Provide input to develop solutions. Assist with project documentation, operational and business objectives, best technology capabilities, task level resource requirements, task plans and general communications. Develop process flow charts and report on project status. Support the development of information system requirements. Minimum qualifications for the ideal future caregiver include: Associate’s degree in information technology, computer science or a related field and three years of IT experience in applications development and support, end-user training or an operational or financial role utilizing the systems or data generated by the systems supported by this position OR a High School Diploma/GED and five years of experience. OR a Bachelor’s degree and one year of experience. Completion of ITIL Foundations certification within 6 months of start date Preferred qualifications for the ideal future caregiver include: Microsoft, CompTIA or equivalent certification Tech, Rev Cycle or healthcare background Prior experience/background in a Health application (serner, GE, etc.) Solution Architect experience Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/ Physical Requirements: Ability to perform work in a stationary position for extended periods. Ability to travel throughout the hospital system. Ability to operate a computer and other office equipment. Ability to communicate and exchange accurate information. In some locations, ability to move up to 20 lbs. Personal Protective Equipment: Follows standard precautions using personal protective equipment as required. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. Please review the Equal Employment Opportunity poster. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities We know that fully supporting our caregivers is what creates the best outcomes for our patients. Our outstanding, comprehensive offerings are an investment in your health, well-being and future. What began in Cleveland in 1921 has grown to include locations throughout, the U.S. and even other countries. For you, that means more opportunities to learn, grow and serve patients — while finding caring, thriving communities both at work and at home. Cleveland Clinic is a nonprofit multispecialty academic medical center that integrates clinical and hospital care with research and education. Headquartered in Cleveland, Ohio, it was founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation. Cleveland Clinic has pioneered many medical breakthroughs, including coronary artery bypass surgery and the first face transplant in the United States. U.S. News & World Report consistently names Cleveland Clinic as one of the nation’s best hospitals in its annual “America’s Best Hospitals” survey. Among Cleveland Clinic’s 70,800 employees worldwide represent 140 medical specialties and subspecialties. Cleveland Clinic is a 6,500-bed health system that includes a 173-acre main campus near downtown Cleveland, 19 hospitals, more than 220 outpatient facilities, and locations in southeast Florida; Las Vegas, Nevada; Toronto, Canada; Abu Dhabi, UAE; and London, England.

Oversee a team in the daily operations of accounts payable, ensuring timely and accurate processing of invoices and payment requests. Collaborate across departments to streamline processes and improve efficiency in financial operations. | Candidates should have a high school diploma or GED with three years of experience in Accounts Payable, or an Associate's Degree in Finance or a related field. Preferred qualifications include an Associate’s Degree in Accounting or Finance and familiarity with ERP systems. | At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title Accounts Payable Specialist Lead Location Cleveland Facility Remote Location Department Accounts Payable-Finance Job Code B14004 Shift Days Schedule 8:00am-4:30pm Job Summary Job Details Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world. As an Accounts Payable Specialist Lead, you will oversee a team in the daily operations of accounts payable (AP), ensuring timely and accurate processing of domestic and international invoices, payment requests and employee reimbursements through the Enterprise Resource Planning (ERP) system. You will be responsible for paying, processing and resolving issues with requests for goods and services used by Cleveland Clinic, as well as assisting with invoice auditing, matching and reconciliation, managing electronic and check payment runs and handling stop payments and voids. This role also administers electronic invoice interfaces and manual uploads, resolves invoice discrepancies and collaborates across departments to streamline processes, improve efficiency and support the financial operations of Cleveland Clinic. A caregiver in this role works a hybrid schedule from 8:00 a.m. – 4:30 p.m. Candidates are required to work on-site at BOC Independence 1–2 times per month. A caregiver who excels in this role will: Lead assigned team in daily operations of AP. Assist with workload distribution, support team members with problem resolutions and prioritize and distribute workload to Accounts Payable Specialists. Facilitate payment runs and administer voids and stop payments, review the status of payments and process electronic and check payment runs. Perform FTP imports to payables system. Assist with issues related to supplier credit holds in coordination with Supply Chain Management and department contacts and prioritize, investigate and resolve credit holds in a timely manner. Monitor and facilitate invoice exception management in coordination with match exception reports. Train and mentor new and existing employees to ensure key job duties are completed appropriately and train and assist Accounts Payable Specialists with their assigned duties and identify areas of opportunity for increased competency, providing effective coaching for improvement. Analyze, audit and process invoices, payment requests and employee reimbursements in a timely manner, ensuring compliance with governmental regulations and established policies. Perform verification and exception management of electronic invoices processed through OCR, supplier portal, EDI interfaces and process manual invoice uploads from various systems, departments and suppliers. Facilitate 2-way and 3-way electronic matching of invoices to purchase orders. Ensure open credits are properly processed and applied. Review and update invoices for proper tax assessment and tax reporting, including 1099-MISC, 1099-NEC and 1042-S. Investigate and resolve invoice discrepancies related to purchase orders, contracts and documentation in conjunction with Accounts Payable Specialists, requesting departments, suppliers and Supply Chain Management. Receive, research and resolve internal and external inquiries concerning account status and invoice discrepancies via phone, email and virtual communication technologies. Request and reconcile supplier statements and resolve unpaid invoices and credits. Test invoice processes and payment runs during system upgrades and other system improvements. Provide supporting documentation for audits. Minimum qualifications for the ideal future caregiver include: High school diploma or GED and three years of experience in Accounts Payable or comparable position OR an Associate's Degree in Finance or related field may offset some experience Preferred qualifications for the ideal future caregiver include: Associate’s Degree in Accounting, Finance, or related discipline High degree of accuracy, attention to detail and ability to maintain confidentiality Familiarity with standard concepts, practices and procedures in accounts payable Ability to handle multiple tasks concurrently and take ownership of assigned tasks or projects Ability to identify areas of opportunity for increased team competency and provide effective coaching for improvement Strong stress and time management skills Proficiency using a large Enterprise Resource Planning (ERP) system Experience with Microsoft Office programs, including Word, Outlook and Excel Experience working in a large corporation or hospital setting Experience with major ERP systems Prior experience in accounts payable Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/ Physical Requirements: Ability to communicate and exchange accurate information. Ability to perform work in a stationary position for extended periods. Ability to work with physical records or operate a computer or other office equipment. In some locations, ability to travel throughout the hospital system. In some locations ability to move up to 25 lbs. Personal Protective Equipment: Follows standard precautions using personal protective equipment as required. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. Please review the Equal Employment Opportunity poster. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities We know that fully supporting our caregivers is what creates the best outcomes for our patients. Our outstanding, comprehensive offerings are an investment in your health, well-being and future. What began in Cleveland in 1921 has grown to include locations throughout, the U.S. and even other countries. For you, that means more opportunities to learn, grow and serve patients — while finding caring, thriving communities both at work and at home. Cleveland Clinic is a nonprofit multispecialty academic medical center that integrates clinical and hospital care with research and education. Headquartered in Cleveland, Ohio, it was founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation. Cleveland Clinic has pioneered many medical breakthroughs, including coronary artery bypass surgery and the first face transplant in the United States. U.S. News & World Report consistently names Cleveland Clinic as one of the nation’s best hospitals in its annual “America’s Best Hospitals” survey. Among Cleveland Clinic’s 70,800 employees worldwide represent 140 medical specialties and subspecialties. Cleveland Clinic is a 6,500-bed health system that includes a 173-acre main campus near downtown Cleveland, 19 hospitals, more than 220 outpatient facilities, and locations in southeast Florida; Las Vegas, Nevada; Toronto, Canada; Abu Dhabi, UAE; and London, England.