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Manage and support a team of Implementation Managers, oversee customer escalations, ensure process compliance, and collaborate cross-functionally to optimize onboarding and implementation processes. | 5-7 years professional experience including 1-2 years in management, software implementation, and client relationship management, strong interpersonal and organizational skills, ability to travel to Australia, and work flexible hours. | Ready to be a Titan? We accompany our customers every step of the way from the moment they partner with us to their transition to the Customer Success Team. We bring passion to what we do every day because what we do matters to real people. We share happy and sad moments with our customers, we laugh and cry with them, and we build relationships that go far beyond a business partnership. We are a group of ambitious, intelligent, hard-working, and fun people. If you are passionate about helping real hard-working people, love technology, aren't afraid of a challenge or two and have a desire to push yourself to your maximum potential, our Customer Success team is where you belong. ServiceTitan is looking for a Manager for the SMB Implementation Team to support the growing international market of Australia . In this role, you will become a critical member of the core team, influence the company's continued success, and help shape the future of the Home Services Industry. The ideal candidate will have experience in software implementation, escalation management, product solutioning and strategic planning. What you'll do: Support and manage a team of 6-9 Implementation Managers (US and AUS based) that will report directly to you Achieve quarterly goals as determined by Leadership in conjunction with Onboarding Management Actively manage the pipeline of accounts under each of your Implementation Managers for optimal efficiency and tracking Ensure compliance of your team with outlined processes Act as the primary point of contact for all customer escalations within your team Work cross-functionally with managers in other departments to build process flows that affect multiple teams Help train, coach, performance manage and support the onboarding of new employees on your team, including interviews for potential new team members Core Hours: M-F 10am - 7pm PST. Flexible Fridays (AUS Sat) with occasional need to flex US Sunday (AUS Monday) What you'll need: 5-7 years of professional experience which includes at minimum 1-2 years in each of the following areas: Management, Software Implementation, and Client Relationship Management Excellent emotional intelligence, patience and active listening skills Ability to coach, motivate and lead resources in a challenging and fast-paced environment Exceptional project management and organizational skills. Proven ability to manage multiple moving pieces at a time while paying strict attention to detail. Ability to resolve customer escalations, focusing on results-oriented outcomes and customer satisfaction A track record of being a team player and leader with strong interpersonal and communications skills Self-starter who thrives in an entrepreneurial, fast-paced environment, with an ability to adapt quickly to a changing landscape Ability to travel to Australia. Less than 5% Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $103,400 USD - $138,400 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits. We’re building the first end-to-end solution to transform the trades, a trillion-dollar global industry that’s been underserved by technology for far too long. Recognized by Forbes as one of the top cloud companies, we use our deep industry knowledge and technical expertise to develop solutions that empower everyday entrepreneurs to grow and scale their businesses. While our vision is bold, we always stay humble. Join us. We’re just getting started. Click here to view our Global Applicant Privacy Notice

Design and develop visually engaging training for various learning programs while ensuring content aligns with learning objectives. Collaborate with team members to integrate digital learning solutions and continuously evaluate the effectiveness of learning content. | Candidates should have at least 2 years of experience in Learning and Development and 1 year of experience with instructional design models. A strong background in eLearning tools and multimedia design is preferred. | Senior Associate, Learning and Development (Business Cards & Payments) - Remote Are you a self-starter, a go-getter, and a deal maker? Are you disciplined and autonomous? In Capital One’s Business Cards & Payments group, you will find a culture that expects and rewards excellence. We believe in unlocking the power of people and equipping them to do great things! We are looking for like-minded people who can share our passion for success and a high sense of urgency to deliver on customer needs. The Field Effectiveness Team is seeking a creative and experienced Senior Learning Associate to join our amazing Learning and Development Team. In this role you get to assist with the success of the field sales teams, and help deliver best in class results. The ideal candidate will have a strong background in instructional design, facilitation, and digital education technology, with a passion for creating engaging and effective training content that enhance learning and performance within our organization. As a Learning and Development Designer, you will be instrumental in developing visually appealing and effective training materials that align with our organizational competencies and have the opportunity to utilize your creative skill sets. Our ideal candidate is: Obsessed with creating an exciting and engaging experience for our Sales Associates A storyteller who compellingly uses their communications strength to inspire others A positive, solutions-oriented problem solver and strategist Detail-oriented and able to translate big picture thinking into local execution Strong project management skills with the ability to meet deadlines in an agile work environment Someone who thrives in a high-energy, fast-paced and constantly changing environment Excellent communication and collaboration skills with the ability to work closely with cross-functional team Key Responsibilities: Design and develop visually engaging training for various learning programs, ensuring content is clear, concise, and aligned with learning objectives Utilize instructional design, adult learning methodologies, and best practices to create interactive and engaging learning experiences Analyze learning needs through gap analysis and partner with subject matter experts to develop solutions that are both effective and innovative Apply knowledge of multimedia design and eLearning authoring tools to produce graphics, animations, videos, and interactive elements Collaborate with L&D team members to integrate digital learning solutions into broader training programs Manage multiple projects with varying complexities and timelines simultaneously, ensuring quality and timely delivery Continuously evaluate the effectiveness of learning content through assessments, surveys, and feedback, and make data-driven improvements Keep abreast of the latest eLearning trends, tools, and technologies by fostering a mindset of growth and innovation Include, empower and inspire the sales team through strong critical thinking skills Responsible for developing and facilitating content, including (but not limited to) measurable learning Basic Qualifications: At least 2 years of experience in Learning and Development At least 2 years working with eLearning tools At least 1 year of experience facilitating content and use of instructional design models At least 1 year of experience with audio and video editing software Preferred Qualifications: Bachelor’s degree or military experience Experience in Instructional Design and Adult Learning Methodologies 1+ year of experience supporting learning for sales teams 2+ years experience using sales enablement tools and AI coaching tools 3+ years experience in videos, podcasts and eLearning At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $78,400 - $89,500 for Sr. Learning Associate Richmond, VA: $78,400 - $89,500 for Sr. Learning Associate Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.

The Risk Analyst collaborates and supports underwriters through various account management activities, contributing to profitability and revenue goals. This role involves providing excellent customer service while ensuring accurate and efficient processing of policies. | A high school diploma is required, with a bachelor's degree preferred. Candidates should have a minimum of 1 year of related experience or an equivalent combination of education and experience. | Are you looking to make an impactful difference in your work, yourself, and your community? Why settle for just a job when you can land a career? At ICW Group, we are hiring team members who are ready to use their skills, curiosity, and drive to be part of our journey as we strive to transform the insurance carrier space. We're proud to be in business for over 50 years, and its change agents like yourself that will help us continue to deliver our mission to create the best insurance experience possible. Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for ten consecutive years as a Top 50 performing P&C organization offering the stability of a large, profitable and growing company combined with a focus on all things people. It's our team members who make us an employer of choice and the vibrant company we are today. We strive to make both our internal and external communities better everyday! Learn more about why you want to be here! PURPOSE OF THE JOB The purpose of this job is to collaborate and support a team of underwriters through various account management activities. This position is responsible for contributing to the profitability and revenue goals of the department through individual account underwriting support. This position exists to provide excellent customer service to both internal and external customers while ensuring that policies are processed accurately and efficiently. ESSENTIAL DUTIES AND RESPONSIBILITIES Supports the Underwriters through account management assistance. Collects account and insured information for analysis by communicating directly with agents on behalf of underwriters as needed. Performs tasks to directly support the underwriting staff during such stages of the process as pre-quote, bind and post-bind type tasks for new business, renewals, and mid-term changes. Collaborates with underwriters and agents as needed to communicate account status and complete outstanding subjectivities. Liaises with underwriters to confirm binder and policy issuance instructions for policies and midterm change requests. Adheres to all service standards by creating and delivering policies in an accurate and timely manner. Processes subsequent endorsement activity and renewal processing. Generates and delivers renewal solicitation and non-renewal letters based on instruction from underwriters. Manages and prioritizes workloads to meet due dates. Ensures electronic file maintenance. Provides customer service to both internal and external customers. Responds promptly to all internal and external customer requests. Fosters strong relationships with agency staff and consultative in nature. Responds to moderately complex inquiries from agency staff and within letter of authority. Completes other underwriting account support tasks with minimal supervision as per company guidelines. Serves as a mentor to junior level team members. Identifies workflow issues and recommends changes for process improvement. Duties may include any reasonable Company- related assignments as directed by Management. Trains co-workers on computer systems and department procedures. Supports the team in achieving department goals. Assists in developing standard processes and job aids for the team. SUPERVISORY RESPONSIBILITIES This role does not have supervisory responsibilities. EDUCATION AND EXPERIENCE High school diploma or general education diploma (GED), required. Bachelor’s degree preferred. Minimum 1 year of related experience and/or training; or equivalent combination of education and experience. CERTIFICATES, LICENSES, REGISTRATIONS None required. KNOWLEDGE AND SKILLS Strong organizational skills with the ability to effectively handle multiple assignments, prioritize work, and meet deadlines in a dynamic and results driven environment. Ability to work independently as a member of a team. Ability to collaborate successfully in various settings. Knowledge of Commercial Lines coverages (CAP, Property, GL, Excess, and WC). Highly motivated with initiative, and a proactive approach to deliverables. Knowledge and working understanding of business and financials concepts. Proficient analytical skills. Ability to work in a detail-oriented environment. Excellent written and verbal communication skills in a variety of settings. Customer centric mindset to service and resolution. Proficient in Microsoft products and ability to quickly master proprietary and vended software applications. Understanding of policy structure, policy forms, and endorsements preferred. Knowledge of insurance accounting a plus. Ability to master and apply new knowledge. PHYSICAL REQUIREMENTS Office environment – no specific or unusual physical or environmental demands and employees are regularly required to sit, walk, stand, talk, and hear. WORK ENVIRONMENT This position operates in an office environment and requires the frequent use of a computer, telephone, copier, and other standard office equipment. We are currently not offering employment sponsorship for this opportunity #LI-NT1 # #LI-Remote The current range for this position is $25.91 - $40.86 This range is exclusive of fringe benefits and potential bonuses. If hired at ICW Group, your final base salary compensation will be determined by factors unique to each candidate, including experience, education and the location of the role and considers employees performing substantially similar work. WHY JOIN ICW GROUP? • Challenging work and the ability to make a difference • You will have a voice and feel a sense of belonging • We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match • Bonus potential for all positions • Paid Time Off with an accrual rate of 5.23 hours per pay period (equal to 17 days per year) • 11 paid holidays throughout the calendar year • Want to continue learning? We’ll support you 100% ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law. ___________________ Job Category DIC At ICW Group we offer a work environment that encourages entrepreneurialism and celebrates success. Our team members are hands-on contributors who are given the opportunity to make an impact. It's our people who make us an employer of choice and the vibrant company we are today.

As a Senior Associate, Business Operations, you will champion data-driven decisions across critical business initiatives and leverage advanced machine learning models to conduct analyses that shape growth strategies. You will partner with various teams to integrate insights into user and partner acquisition strategies. | A bachelor's degree in a quantitatively rigorous discipline is preferred, along with 2+ years of management consulting experience or relevant business analysis experience. High comfort with SQL and complex data analysis is essential. | You could work anywhere. Why us? Join a pre-IPO startup with capital, traction and runway ($240M funded | 60X revenue growth in 5 years | $2T market size) Partner with our VP of BizOps & Analytics, Armando La Rocca (ex-BCG, Better) Disrupt a massive market and take us to a $10B business in the next few years Be immersed in a talent-dense environment and greatly accelerate your career growth About the opportunity: Jerry is looking for a Senior Associate, Business Operations to join our growing team! We hit a huge milestone in early 2024 by achieving profitability and have ambitious goals for the next few years — scale from 5M to 50M customers and become a $10B business. As a Senior Associate, Business Operations, you will play a key role in championing data-driven decisions across the company’s most critical business initiatives (including carrier growth and development, building new products from 0-1, etc.). As part of the business operations & analytics team, you will leverage advanced machine learning models to conduct in-depth analyses and extract insights that will shape our growth strategies. Jerry is building the first super app to make car ownership affordable and accessible – insurance, buy/sell, registration, loans, safety, repairs, parking, etc – a $2T market in the U.S. We started with insurance in 2019, and since then we’ve launched loan refinancing, driving insights, repair marketplace, car diagnostics, and a GenAI-powered chatbot & voicebot. We have amassed over 5M customers, raised $240MM in funding, scaled our revenue 60X and our team to 225 across 6 countries. Here's what an ex-McKinsey teammate has to say about joining Jerry: "I’ve really enjoyed working at Jerry because it’s allowed me to flex the strategy muscles I built at McKinsey while also getting much closer to implementation. Unlike traditional consulting, I’m not just handing off a recommendation — I actually get to own the metrics, design A/B tests, and see how our strategies play out in the real world. Jerry has a deeply data-driven culture. We A/B test everything, and there’s been a big investment in data infrastructure — from clean, well-structured data to a strong data engineering team that supports real decision-making. As a result, the data and BizOps team is seen as a core strategic partner within the company. Another thing I’ve appreciated is the team itself. A lot of people here come from MBB, so I’ve still got the energy, sharp thinking, and high bar that I had at McKinsey — but now I also get to build, test, and iterate on the strategies I help develop. It’s a great mix of ownership, rigor, and impact." How you will make an impact: Partner with marketing, product, and business development teams to integrate customer performance insights into user and partner acquisition strategies Lead the design, execution, and analysis of A/B experiments on new and existing features, extracting key insights to inform product and business strategies Define, understand, and test levers to drive profitable and scalable user acquisition and partnership growth Identify opportunities to automate manual processes and optimize operational efficiency Preferred experience: Bachelor’s degree in a quantitatively or intellectually rigorous discipline 2+ years of management consulting experience from a top firm (McKinsey, Bain, and Boston Consulting Group preferred) OR relevant experience in business analysis/operations High level of comfort with SQL and/or running complex data analysis Who you are: You have a framework for problem solving and live by first principles You are comfortable communicating with audiences varying from front-line employees to the company’s C-suite You set a very high bar for yourself and for your team, and you are constantly pushing that bar higher in the pursuit of excellence While we appreciate your interest and application, only applicants under consideration will be contacted. Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@jerry.ai The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants. We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits. About Jerry.ai: Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.

The TTA Coordinator will manage and oversee a team providing training and technical assistance to improve Head Start programs. They will develop and implement TTA plans, ensure quality assurance, and maintain communication with various stakeholders. | Candidates must have a minimum of a BA or BS degree and 7+ years of relevant experience, including supervisory roles and technical assistance. Experience in coaching, budget management, and collaboration with multiple entities is also required. | Description ICF seeks a Training and Technical Assistance (T/TA) Coordinator to provide project management and oversight to a team of Grantee Specialists, Early Childhood Specialists, and other content specialists who provide high quality training and technical assistance (T/TA) that improves the capacity of Head Start and Early Head Start programs to meet or exceed the national Head Start Performance Standards. The Southwest (SW) Head Start Training and Technical Assistance Center is part of the OHS National Training and Technical Assistance System including National Centers, and direct funding to recipients. The SW TTA Coordinator will serve as a liaison to the ACF OHS SW Regional office; support TTA staff to work with recipients in school readiness initiatives; professional development of TA staff; sustainability of non-compliance and deficiency corrections; and other regional and OHS priorities as identified. The TTA Coordinator will also assist with strategies that develop collaboration between Head Start Programs, state and local agencies as well as other community partners supporting the HS/EHS grant recipients. Additional duties include maintaining ongoing communication with the Regional Program Director, the Regional Program Manager, COR, Supervisory Program Specialist, and Program and Grant Specialists (to include RO messaging, priorities, T/TA updates, new materials/resources). In addition, the TTAC will supervise the EC Managers, GS Managers, Administrative Assistant, and various other content specialists. The TTAC will also develop progress reports, goals and quality improvement plans to ensure high-quality services are being provided. The TTA Coordinator will work in collaboration with the regional office to develop and implement a yearly TTA plan for recipients, ensuring implementation of all OHS/RO priorities. ICF is committed to ensuring that the position will be filled by the best professional dedicated to delivering excellence. This position is home-based within the SW Region states of New Mexico, Texas, Oklahoma, Arkansas, and Louisiana. Extensive travel within the region and to Washington, DC will be required to fulfill the position's requirements. Basic Qualifications The Regional Training and Technical Assistance Coordinator shall have: A minimum of a BA or BS Degree in management, human resources, education leadership or administration or related field from an accredited college or university. Master’s preferred. If the highest degree was awarded more than ten years ago, the resume should be specific regarding such events as courses, conferences, seminars attended or relevant work experience within the last 3-5 years. 7+ years’ experience, with ten years preferred, that includes at least three years with the provision of training and technical assistance; three to five years of progressive supervisory/management experience, staff development, and managing remote-located staff. 1-year experience coaching staff. 1-year expertise in budget oversight, management and project quality control. 1-year expertise developing, implementing and managing/improving complex, multi-faceted projects. 1-year experience working in close collaboration/coordination with multiple entities. 1-year experience using data to improve the quality and effectiveness of TTA. 1-year experience communicating, both orally and in writing, with the ability to adapt to various audiences and formats. 1- year experience facilitating group discussions and presenting to range of audiences using a variety of formats to include virtual. Key Responsibilities The Regional Training and Technical Assistance (TTA) Coordinator shall provide the following in-person or virtually as determined by the regional office. Support the regional office in developing short, intermediate, and long-term training and technical assistance (TTA) planning that addresses OHS priorities and initiatives. Manage and coordinate TTA services to support high quality, responsive, and coordinated TTA services and contract deliverables, as well as timely communication and resolution of quality concerns and issues as coordinated with the COR and RO. Develop and implement quality assurance processes related to the accuracy of TTA reports and other deliverables. Develop and implement a system of ongoing supervision and coaching for all TTA staff that supports professional development and performance improvement. Ensure the completion of at least two formal observations of TTA personnel in each performance period to assess quality of TTA provided and determine professional development needs. Ensure the timely and accurate completion of OHS required reports, including but not limited to, the Annual Training Plan (ATP), Recipient Training and Technical Assistance Plan Agreement (RTTAPA), TTA activity reports, staffing roster and other reports described in the Schedule of Deliverables. Develop and implement systems for a coordinated TTA team approach to provide direct TTA to recipients. Develop and implement coordinated systems and processes to support the health and safety of children. Implement data use and reporting processes that inform and improve the quality, responsiveness, and effectiveness of TTA services. Participate in national, regional, state, and local work groups and meetings as directed by the OHS COR. Support emerging OHS initiatives and priorities. Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $98,124.00 - $166,810.00 Nationwide Remote Office (US99)

Manage end-to-end implementation and adoption of healthcare software, deliver training, provide client support, and collaborate with internal teams to ensure successful onboarding and high customer satisfaction. | Bachelor's degree preferred, experience in software implementation and training, strong communication and presentation skills, ability to manage multiple priorities, and preferably healthcare or ASC background. | Open Position: Product Implementation Manager – Clariti Reports to: Client Onboarding Manager Location: Remote About Us: At HST Pathways, we’re passionate about transforming healthcare. Our innovative software empowers surgery centers to provide care that’s not only more cost-efficient but also leads to better outcomes for patients. Backed by Bain Capital, we’re a profitable, fully remote SaaS company that’s growing quickly and entering an exciting new stage of expansion. With that growth comes opportunity—for us, our customers, and the people who join our team. What We’re Looking For: We’re looking for someone who is authentic, inspiring, and motivated to grow. You’re a quick learner who enjoys working in a fast-paced, evolving environment. You value diversity and inclusion and want to be part of a company that puts people first. Our values resonate with you, and you’re ready to embody them in your daily work. In this role, you’ll roll up your sleeves and take on a high-volume workload with energy and enthusiasm. You are data-driven and results-oriented, but you also know the importance of building strong relationships and contributing to a positive team culture. Most importantly, you’re excited about the chance to make an impact—not only within our company but also in the broader healthcare community we serve. Why Join Us: At HST Pathways, you’ll find more than just a job — you’ll find a place to grow, contribute, and belong. We offer the flexibility of remote work and the stability of a well-backed, profitable company. You’ll collaborate with talented teammates who are passionate about healthcare innovation and committed to each other’s success. Responsibilities: The Product Implementation Manager is responsible for ensuring the successful implementation and adoption of our Clariti platform and associated product suite for Ambulatory Surgery Centers (ASCs). This role guides clients through the end-to-end implementation process, providing expert support and training to enable efficient use of system features, including inventory management, preference cards, revenue cycle management (RCM), billing, scheduling, reporting, and EHR. Key responsibilities include configuring system settings, coordinating and conducting both onsite and virtual training sessions, and developing tailored training materials that reflect ASC operations and adult learning principles. The Product Implementation Manager also provides ongoing client support, addresses complex issues with sound judgment, and collaborates with internal teams to ensure a seamless onboarding experience. Success in this role is measured by building strong client partnerships, driving confident adoption of our solutions, and ensuring sustained satisfaction through high CSAT scores and operational excellence. Deliver training on HST Pathways software products, using established tools and methodologies. Lead training sessions for facility administrators, office managers, clinical staff, and physicians, focusing on daily use, administrative functions, and role-specific responsibilities within each application. Proactively troubleshoot and diagnose software issues to determine whether they are application-related, escalating to the appropriate vendor when necessary. Coach clients and offer recommendations based on best practices informed by product and industry expertise. Create and maintain documentation and educational materials in partnership with the Learning and Development Team. Contribute to curriculum design and training content for product upgrades and new releases. Stay current with training best practices and adult learning methods to enhance learner engagement and knowledge retention. Research third-party vendor integrations to provide operational expertise and ensure seamless interaction with HST Pathways applications. Develop and update operational documentation, internal Knowledge Base content, and application Help Files to support staff and client learning. Collaborate with internal departments to identify content gaps and implement process improvements in client education and implementation. Partner with the implementation leadership team to support achievement of organizational OKRs and KPIs. Represent HST Pathways’ mission and values in all client and partner interactions, ensuring customer satisfaction throughout the implementation process. Qualifications: Bachelor’s degree preferred. Proficiency in Microsoft Office and related software tools. Background in healthcare, hospitals, or Ambulatory Surgery Centers preferred. Strong public speaking and presentation abilities. Excellent communication skills for both internal and external audiences. Ability to manage multiple tasks and priorities in a fast-paced, dynamic environment. Experience developing, implementing, and maintaining training curricula for new and existing products. Hands-on experience with software implementation and end-user training. Demonstrated success in training and educating peers, physicians, and other healthcare professionals. Ability to travel if needed. Team Culture We go beyond the expected. We strive to be the difference in everything we do and look for ways to innovate and deliver beyond expectations. We thrive through collaboration. We invest in our team and take pride in the success of others. We strive to make a positive impact. We are passionate our work and leverage our collective creativity and industriousness to make big things happen. We sharpen and share our expertise. We aspire to learn, grow, and share knowledge. We love the journey. We never lose sight of the fact that we are contributing to building a new model of healthcare delivery. Benefits Remote work environment Health benefits paid for employee Flexible Paid Time Off Policy 11 company holidays per year Paid parental leave 401K with matching contributions Learning and development allowance A diverse, inclusive, and fun team! HST Pathways celebrates diversity and is steadfast in fostering an inclusive work environment where employees feel valued, respected, and engaged. We champion and nurture a culture where inclusiveness is instinctive and fuels innovation, connection, and a strong sense of “One Team”. HST is deeply committed to representing and reflecting the unique experiences, perspectives and viewpoints of our employees, customers, and the communities we serve.

Serve as the primary technical liaison for multiple partners, triage and analyze technical issues, improve processes, and coordinate cross-functional teams to ensure timely resolution and partner satisfaction. | Experience in technical customer-facing roles with strong communication, SQL and data analysis skills, ability to manage multiple partners, and improve operational workflows. | About the job Hopper Technology Solutions (HTS) powers the white-label travel platforms for some of the world’s largest financial institutions and airlines. As our strategic partner portfolio expands, so too does the need for sophisticated technical expertise and dedicated relationship management. We are seeking a high-impact Technical Account Manager (TAM) to be a technical liaison for multiple strategic partners. This critical role acts as the connective architect, seamlessly integrating Product, Engineering, Supply, and Customer Experience teams to ensure every partner receives clear, consistent, and exceptionally reliable support for technical inquiries and strategic growth initiatives. This is a hands-on, results-oriented position. You will use your diagnostic skills and analytical abilities to validate incoming issues, structure comprehensive problem reports, and coordinate effectively with engineering. Your main goal is to ensure that all technical escalations are complete, actionable, and correctly prioritized. You will also play a key part in defining and optimizing our global intake, triage, communication, and escalation frameworks, helping partners get timely resolutions while keeping internal teams focused and efficient. In short, this role requires a blend of investigative curiosity, clear communication, strong organizational skills, and a process-improvement mindset, applied across a dynamic portfolio of partners and parallel technical workstreams. What would your day-to-day look like Partner Engagement & Communication Serve as the primary technical point of contact for multiple B2B partners, each with unique needs, priorities, and communication channels. Translate partner inquiries into structured, actionable requests with complete context. Provide clear updates, timelines, and expectations, ensuring partners feel supported and aligned. Technical Triage & Analysis Assess and validate reported issues before escalating to engineering, including reproduction steps, logs, context, severity assessment, and relevant data insights. Investigate technical or data-centric questions using internal tools, dashboards, and SQL; identify whether issues stem from configuration, supply content, product behavior, data quality, or true system defects. Manage and prioritize requests across multiple partners simultaneously, balancing urgency, impact, and engineering bandwidth. Process & Program Development Improve intake workflows, templates, and triage mechanisms to create consistency across partners. Collaborate with product, engineering, supply, and Customer Experience teams to refine escalation paths, service expectations, and communication standards. Contribute to playbooks, documentation, and partner-facing resources to strengthen transparency and scale operational excellence. Cross-Functional Collaboration Coordinate with a wide and diverse set of stakeholders, including product managers, engineers, supply specialists, Customer Experience teams, and external partner teams. Maintain clear follow-through, alignment, and ownership across parallel workstreams. Advocate for partner needs while helping internal teams maintain focus and momentum. An ideal candidate has An excellent communicator who can build trust with partners and internal teams through clarity, consistency, and professionalism. Comfortable operating across several partners at once, with strong prioritization, context-switching, and organizational skills. Adept at turning ambiguity into clarity and designing repeatable processes that scale. Technically fluent, with experience interpreting logs, analyzing data, exploring APIs, and using monitoring tools to support issue investigation and triage.. Experienced in roles such as Technical Account Manager, Solutions Engineer, Technical Support Engineer, Product Specialist, or a similar hybrid technical-customer role. Strong judgment in evaluating issue severity, partner impact, and operational urgency. Nice to Haves Intermediate or advanced SQL skills; experience working with data analysis, BI tools, or large datasets (BigQuery experience is a plus). Familiarity with API debugging, distributed systems, or SaaS platform operations. Experience implementing or optimizing ticketing and triage systems (Zendesk, Jira Service Desk, Salesforce, etc.). Background improving cross-functional workflows or partner-facing operations at scale. Perks and benefits of working with us: Well-funded and proven startup with large ambitions, competitive salary, upsides of pre-IPO equity packages Uncapped quarterly paid performance bonus. Unlimited PTO. Carrot Cash travel stipend. Access to co-working space on demand through FlexDesk AND Work-from-home stipend. Please ask us about our very generous parental leave, much above industry standards!. Entrepreneurial culture where pushing limits and taking risks is everyday business. Open communication with management and company leadership. Small, dynamic teams = massive impact. 100% employer paid Medical, Dental and Vision coverage for employees. Access to Disability & Life insurance. Health Reimbursement Account (HRA). DCA/ FSA and access to 401k plan. More about Hopper At Hopper, we are on a mission to become the leading travel platform globally – powering Hopper’s mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions – helping people travel better and save more on their trips. The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. he Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers – with 70% of its users being Gen Z and millennials. While everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we’ve grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world’s largest brands. Through HTS, our B2B division, the company supercharges its partners’ direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more. Here are just a few stats that demonstrate the company’s recent growth: Billions of dollars worth of travel and travel fintech are sold through Hopper and HTS’ channels every year. Our fintech products – including Cancel for Any Reason and Flight Disruption Assistance – have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no-questions-asked resolutions. Almost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are 1.6x more likely to repurchase if they add fintech to their booking vs if they booked just travel. Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 75% of the business. Through HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper’s fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines and many more. Hopper has been named the #1 most innovative company in travel by Fast Company Hopper has been downloaded over 120 million times and continues to have millions of new installs each month. Hopper is now the #3 largest online travel agencies in North America and 70% of our app customers are Gen-Z and millennials travelers. Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and Millennials.. Come take off with us! #LI-REMOTE

Conduct scheduled virtual consultations to assess client needs and guide clients through benefit options and enrollment processes. Maintain accurate client records and deliver a high level of service to build lasting client relationships. | Candidates must be authorized to work in the United States and have a Windows-based laptop or PC with a webcam and a reliable internet connection. Experience in customer service, sales, or consulting is preferred but not required. | Location: 100% Remote (U.S. Based) Employment Type: Full-Time / Flexible Hours Compensation: $90,000–$120,000/year Extras: Weekly Pay | Equity Opportunity | Bonus Program | Vested Renewals About the Role AO Globe Life is actively hiring Remote Client Support Specialists to help families and individuals across the U.S. access critical benefit programs—all from the comfort of your home. This is a mission-driven, remote-first position offering professional growth, meaningful work, and a strong sense of purpose. Whether you're early in your career or making a change, this is your chance to make a real impact while building long-term income and development opportunities. Key Responsibilities Conduct scheduled virtual consultations to assess client needs Guide clients through benefit options and enrollment processes with clarity and professionalism Maintain accurate client records and follow-up communications Deliver a high level of service and build lasting client relationships Participate in ongoing training, development, and team meetings What We Offer 100% remote position – work from anywhere in the U.S. Flexible scheduling – manage your workday around your life All leads provided – no cold calling or door-to-door outreach Vested renewal commissions – long-term earning potential Full training and ongoing development support Supportive and collaborative team environment Leadership and advancement opportunities for top performers Who Thrives Here Strong communicators with a client-first mindset Self-starters who are highly organized and independent Individuals comfortable using Zoom, digital tools, and cloud-based systems Professionals with experience in customer service, sales, or consulting (preferred, not required) People who are coachable, growth-minded, and aligned with service-based work Requirements Must be authorized to work in the United States Must have a Windows-based laptop or PC with webcam and a reliable internet connection About AO | Globe Life For more than 70 years, AO Globe Life has been a trusted provider of supplemental benefits to working-class families. We proudly serve union members, veterans, credit unions, and associations nationwide—offering stability, purpose, and real growth for our remote-first team. Ready to grow a meaningful career on your terms? Apply today and discover the impact you can make—without leaving your home.

The MEP Coordinator will manage the day-to-day coordination of all mechanical, electrical, plumbing, fire/life safety, and fire sprinkler scopes of a project. They will work closely with the project team and oversee the balancing, commissioning, and validation certification of MEP systems. | Candidates should have at least 5 years of commercial construction experience and a strong grasp of mechanical and electrical engineering concepts. A bachelor's degree in a related field is preferred but not required. | Job Description DPR Construction is seeking an MEP coordinator with at least 5 years of commercial construction experience. This individual will be ultimately responsible for the day-to-day coordination of all mechanical, electrical, plumbing, fire/life safety and fire sprinkler scopes of a project. MEP coordinators will work closely with all members of the project team, project executives and regional leadership teams and will be responsible for the following: Manage the owner-architect interface and planning and installation for electrical, HVAC, controls, plumbing, process piping, fire/life safety, and fire protection design/construction coordination (validated and non-validated systems). Responsible for providing construction support for MEP systems and will oversee the balancing, commissioning and validation certification of these systems, including the turnover package. Assist in the development of full commissioning plans for all MEP systems that identify and define the following: all test requirements, required inspections, factory start-up of major equipment, factory acceptance testing, project and vendor documentation requirements, and integrated test plans demonstrating full system operations. Qualifications We are looking for a flexible, detail-oriented team player with the ability to manage multiple tasks, produce quality work, and consistently meet deadlines. The successful candidate will possess: Strong grasp of mechanical and electrical engineering concepts. Ability to run complex meetings with multiple attendees, issues minutes promptly and follow up with participants for deliverables. Good understanding of fire/life safety and fire sprinkler systems and the integration of same with mechanical/electrical/building systems. Good understanding of test and balance requirements. Good understanding of direct digital controls installations/integration. Excellent listening skills and strong communication skills. Ability to identify and resolve complex issues. Ability to create and support team morale. Proficient computer skills in Word, Excel, and good understanding of scheduling. 5+ years of experience as a MEP coordinator, preferably within DPR’s core markets. Bachelor’s degree in related field preferred but not required. A strong work ethic and a “can-do” attitude. This job is salaried. DPR Construction is a forward-thinking, self-performing general contractor specializing in technically complex and sustainable projects for the advanced technology, life sciences, healthcare, higher education and commercial markets. Founded in 1990, DPR is a great story of entrepreneurial success as a private, employee-owned company that has grown into a multi-billion-dollar family of companies with offices around the world. Working at DPR, you'll have the chance to try new things, explore unique paths and shape your future. Here, we build opportunity together—by harnessing our talents, enabling curiosity and pursuing our collective ambition to make the best ideas happen. We are proud to be recognized as a great place to work by our talented teammates and leading news organizations like U.S. News and World Report, Forbes, Fast Company and Newsweek. Explore our open opportunities at www.dpr.com/careers. The DPR family of companies is closing the gap between design and construction with an integrated collection of products and services to build smarter, move faster and achieve strong results. Our approximately 11,000 employees share a commitment to growth, innovation and building great things—great teams, great careers and great projects that change the world. DPR is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions at DPR are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national or ethnic origin, sex (including pregnancy), age, physical or mental disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, medical history or genetic information, or any other status protected by the laws or regulations in the locations where we operate. DPR will not tolerate discrimination or harassment based on any of these characteristics. Read more in our EEOE Policy. If you require a reasonable accommodation to complete this application or any step in the process: In the US, call Human Resources at 650-474-1450 In Europe, email EuropeRecruitment@europe.dpr.com If you are seeking information on how DPR protects applicant data, please review our Privacy Policy.

The Senior Software Quality Assurance Engineer will work within Fullsteam’s payment processing platform to perform various types of testing, including regression and new feature sprint testing. They will collaborate with quality assurance and development teams to ensure high-quality software delivery. | Candidates must have a Bachelor’s degree in a related field and at least 5 years of professional experience in software quality assurance, particularly in manual testing. Experience in the payments domain and working in an Agile environment is highly valued. | It's fun to work in a company where people truly BELIEVE in what they're doing! Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients. Fullsteam is currently seeking a Senior Software Quality Assurance Engineer to join the payments platform quality team. The QA Engineer’s responsibilities will include working within Fullsteam’s payment processing platform to perform regression testing, new feature sprint testing, sanity testing and/or risk-based testing while collaborating and communicating with the other members of the quality assurance, and development teams. Primary Responsibilities: Write detailed test cases for new features Perform peer test case reviews and make recommendations for improvements Test case maintenance Test case execution for web applications, API’s using Postman or Swagger, backend processes using intermediate SQL Statements for new and existing features Active participation in Sprint team ceremonies including but not limited to (daily standups Monday-Friday), Sprint Planning, Sprint Retrospectives, Sprint Reviews including demos or presentations User Story Analysis for writing test cases Write detailed bug reports for issues found during test execution Defect analysis to include in bug reports. Other duties as assigned Skills & Competencies: Deep understanding of software testing methodologies including Functional, Regression, Smoke and Exploratory testing Ability to create, maintain, and execute detailed test plans and test cases based on requirements Proficiency with Jira for epics, user stories and bug tracking Proficiency with Test Management tools like Zephyr Experience with SQL for validating backend data and preparing required data needed for testing Cross browser testing of websites (Chrome, Edge, Firefox, Safari for MacOS Ability to identify, analyze and resolve complex issues efficiently Maintains high standards for accuracy and thoroughness in testing and documentation Willingness to learn new tools and technologies Willingness to demonstrate new features as part of sprint review Minimum Qualifications: Bachelor’s degree in computer science, Software Engineering, Information Systems, or related technical field 5+ years of professional experience in software quality assurance with a focus on manual testing Domain experience in payments is highly valued Experience working in an Agile development environment with 2-week sprints Experience collaborating with cross-functional teams Comprehensive understanding of software development lifecycle and QA’s role within it Superior verbal and written communication skills Ability to manage multiple priorities in a fast-paced agile environment Ability to manage time effectively while working in a remote environment Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law. It has come to our attention that various individuals and organizations are contacting people offering false employment opportunities with Fullsteam. These individuals and organizations may request personal information or money in order to progress the application. Fullsteam does not ask for money transfers or payments from applicants to secure a job. If you are asked for money transfers or payments to secure a job, you should assume that such individuals and organizations are not providing genuine offers or services. If you believe you have received a fraudulent job offer, we would appreciate you contacting us at HumanResources@fullsteam.com. All legitimate open positions at Fullsteam can be found in our careers job site. Please access that from the Apply for a job section to verify the legitimacy of a job offer. Fullsteam: Leading the Evolution of Software and Payments Fullsteam integrates modern and scalable payments technology with vertical software to create industry-specific features and end-to-end business management systems. Fullsteam is a rapidly growing, dynamic, and exciting private equity-backed software and payments company headquartered in Auburn, AL. The company was formed in 2018 by a core group of talented payments and software experts. Fullsteam is quickly expanding its operations through the acquisition of strategic portfolio companies that could benefit from our cutting-edge software and payments platform.