Jerry.ai

You will join one of our engineering pods and contribute to building high-quality software. You’ll be writing production code within your first few weeks and working closely with product teams. | A Bachelor’s degree in Computer Science, Engineering, or a related field is required. Eagerness to learn and build is essential, while internship or project experience is a plus. | 👋 Hi there! If you're looking to make a real-world impact fast while leveling up your skills in a high-growth startup, we might be the right place for you! 🚗 Why join Jerry? We’re Jerry, and we’re building the first AI-powered AllCar™ app to completely rethink what it means to own a car. Car insurance, maintenance, repairs, financing—we’re simplifying it all into one seamless mobile experience. Our users already save over $1,000/year with us, and we’ve grown revenue 60x in the last 5 years. Now we’re scaling from 5M to 50M users, and we need sharp, curious engineers located in the SF area to help us get there. 🌟 Here’s what you’ll get: ✅ Impact from Day One — you’ll be writing production code within your first few weeks. ✅ Backed and booming — we’ve raised $240M+ and are cash-flow positive. ✅ Modern tech stack — React, Node, Python, AWS, TypeScript, and more. ✅ Mentorship + learning — work with top engineers from companies like Nvidia, TikTok, and Cepton. ✅ Merit-based growth — no seniority theater here. You grow fast if you deliver and learn fast. 🫵 What you’ll be working on You’ll join one of our engineering pods (core app, retention, automation) depending on your interests and skills. Every team ships regularly, works closely with product, and contributes to a mission that matters. We don’t expect you to know everything on day one, but we do expect: A love for learning Comfort with ambiguity Hustle and curiosity Pride in building high-quality, user-first software 💻 Our stack: Frontend: React, React Native Backend: NodeJS + TypeScript Infra: AWS, Go, Python, Docker, CI/CD Data: Redis, Postgres, DynamoDB, Clickhouse AI/ML: Python pipelines, LLM integrations, internal models You don’t need to know it all—but if some of that excites you, let’s talk. 🚀 What we’re looking for: Bachelor’s degree in Computer Science, Engineering, or a related field Internship, co-op, or side project experience is a plus—but not required Eagerness to learn, build, and grow While we appreciate your interest and application, only applicants under consideration will be contacted. Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@jerry.ai The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants. We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits. About Jerry.ai: Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.

As a Senior Associate, Business Operations, you will champion data-driven decisions across critical business initiatives and partner with various teams to integrate customer performance insights into strategies. You will lead the design and analysis of A/B experiments to inform product and business strategies. | A bachelor's degree in a quantitatively rigorous discipline is preferred, along with 2+ years of management consulting experience or relevant business analysis experience. Candidates should be comfortable with SQL and complex data analysis. | You could work anywhere. Why us? Join a pre-IPO startup with capital, traction and runway ($240M funded | 60X revenue growth in 5 years | $2T market size) Partner with our VP of BizOps & Analytics, Armando La Rocca (ex-BCG, Better) Disrupt a massive market and take us to a $10B business in the next few years Be immersed in a talent-dense environment and greatly accelerate your career growth About the opportunity: Jerry is looking for a Senior Associate, Business Operations to join our growing team! We hit a huge milestone in early 2024 by achieving profitability and have ambitious goals for the next few years — scale from 5M to 50M customers and become a $10B business. As a Senior Associate, Business Operations, you will play a key role in championing data-driven decisions across the company’s most critical business initiatives (including carrier growth and development, building new products from 0-1, etc.). As part of the business operations & analytics team, you will leverage advanced machine learning models to conduct in-depth analyses and extract insights that will shape our growth strategies. Jerry is building the first super app to make car ownership affordable and accessible – insurance, buy/sell, registration, loans, safety, repairs, parking, etc – a $2T market in the U.S. We started with insurance in 2019, and since then we’ve launched loan refinancing, driving insights, repair marketplace, car diagnostics, and a GenAI-powered chatbot & voicebot. We have amassed over 5M customers, raised $240MM in funding, scaled our revenue 60X and our team to 225 across 6 countries. Here's what an ex-McKinsey teammate has to say about joining Jerry: "I’ve really enjoyed working at Jerry because it’s allowed me to flex the strategy muscles I built at McKinsey while also getting much closer to implementation. Unlike traditional consulting, I’m not just handing off a recommendation — I actually get to own the metrics, design A/B tests, and see how our strategies play out in the real world. Jerry has a deeply data-driven culture. We A/B test everything, and there’s been a big investment in data infrastructure — from clean, well-structured data to a strong data engineering team that supports real decision-making. As a result, the data and BizOps team is seen as a core strategic partner within the company. Another thing I’ve appreciated is the team itself. A lot of people here come from MBB, so I’ve still got the energy, sharp thinking, and high bar that I had at McKinsey — but now I also get to build, test, and iterate on the strategies I help develop. It’s a great mix of ownership, rigor, and impact." How you will make an impact: Partner with marketing, product, and business development teams to integrate customer performance insights into user and partner acquisition strategies Lead the design, execution, and analysis of A/B experiments on new and existing features, extracting key insights to inform product and business strategies Define, understand, and test levers to drive profitable and scalable user acquisition and partnership growth Identify opportunities to automate manual processes and optimize operational efficiency Preferred experience: Bachelor’s degree in a quantitatively or intellectually rigorous discipline 2+ years of management consulting experience from a top firm (McKinsey, Bain, and Boston Consulting Group preferred) OR relevant experience in business analysis/operations High level of comfort with SQL and/or running complex data analysis Who you are: You have a framework for problem solving and live by first principles You are comfortable communicating with audiences varying from front-line employees to the company’s C-suite You set a very high bar for yourself and for your team, and you are constantly pushing that bar higher in the pursuit of excellence While we appreciate your interest and application, only applicants under consideration will be contacted. Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@jerry.ai The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants. We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits. About Jerry.ai: Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.

The Manager, Customer Operations will drive execution across onshore sales and service teams, ensuring agents operate at peak performance. This role involves performance management, coaching, operational oversight, and workflow optimization to meet sales and service goals. | Candidates must have 2+ years of experience managing inbound contact center agents in a metric-driven environment. They should demonstrate the ability to manage through others, use data for performance improvement, and thrive in a fast-paced setting. | You could work anywhere. Why us? Join a pre-IPO startup with capital, traction and runway ($240M funded | 40X revenue growth in 4 years | $2T market size). Work closely with brilliant leaders and team mates from companies like McKinsey, BCG, Bain, Nvidia, GEICO, Better, etc. Disrupt a massive market and take us to a $5B business in the next few years. Be immersed in a talent-dense environment and greatly accelerate your career growth. About the opportunity: We are looking for a Manager, Customer Operations to join our Insurance Operations leadership team and ensure our front-line agents are operating at peak performance. This is a critical leadership role responsible for driving execution across our onshore sales and service teams (~50 agents). Reporting to our Director of Insurance Operations, you will also partner with product, engineering, and business analytics teams to evaluate performance data, optimize workflows, and develop performance systems and feedback loops to ensure we hit our sales and service goals consistently. You must be someone who thrives in a fast-paced, high-volume environment and can lead through structure, accountability, and continuous improvement. This role is ideal for someone who wants to take ownership of frontline performance, holds a high bar for results, and isn’t afraid to dig deep to solve problems at their root. Jerry.ai is building the first super app to help people optimize all aspects of owning a car – insurance, buy/sell, registration, loans, safety, repairs, parking, etc – a $2T market in the U.S. We started with insurance in 2019, and since then we’ve launched loan refinancing, driving insights, a repair marketplace, car diagnostics, and a GenAI-powered chatbot & voicebot. We have amassed over 5M customers, raised $240MM in funding, scaled our revenue 40X and our team to 250 across 4 countries. How you will make an impact: Performance Management: Build and sustain a high-performance culture by setting clear goals, enforcing accountability, and creating systems that surface underperformance early. Work closely with team leads to track progress daily, provide feedback, and ensure agents are hitting targets across key sales and service metrics. Coaching & Development: Work with team leads to raise the performance of every agent through structured coaching, clear feedback, and consistent expectations. Help create a culture where high performance is recognized and rewarded, and underperformance is addressed head-on. Operational Oversight: Own the day-to-day execution of sales and/or service teams, depending on where the business needs are greatest. Partner with functional leads to ensure alignment on priorities and translate strategic goals into weekly agent-level plans. Root Cause Problem Solving: Diagnose performance issues at their root → whether driven by people, process, systems or execution, and develop action plans that improve inputs, not just outcomes. Establish proactive mechanisms to prevent issues from recurring. Workflow & System Optimization: Work with product and engineering to identify and implement process improvements and system enhancements. Use data and frontline insights to continuously improve how agents work and how customers experience our service. Minimum requirements: 2+ years of experience managing a similar sized team of inbound contact center agents in a high-volume, metric-driven environment Demonstrated ability to manage through others (e.g. team leads or supervisors), holding them accountable for their team’s performance Experience using data to diagnose issues and implement operational or behavioral changes that improved outcomes Track record of driving performance by managing inputs, not just outcomes Comfort working across onshore and offshore teams, ideally in a tech-forward environment Ideal profile: You are a systems thinker who thrives on creating structure and accountability You have a track record of elevating performance and don’t shy away from tough conversations You bring urgency, clarity, and high standards to everything you do You take full ownership of your domain and don’t wait for others to tell you what to do You are energized by rolling up your sleeves, digging into data, and solving problems at their root You believe feedback is a gift and you proactively seek it While we appreciate your interest and application, only applicants under consideration will be contacted. Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@jerry.ai The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants. We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits. About Jerry.ai: Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.

Lead strategy and execution for insurance marketplace growth by managing quoting engine, automation, and carrier performance in collaboration with product, engineering, and analytics teams. | 7+ years management consulting experience, preferably from top firms, with strong problem-solving, team management, and communication skills, ideally with a quantitative degree. | You could work anywhere. Why us? Join a pre-IPO startup with capital, traction and runway ($240M funded | 60X revenue growth in 5 years | $2T market size). Work closely with brilliant leaders and teammates from companies like McKinsey, BCG, Bain, Nvidia, Lemonade, GEICO, Amazon, etc. Disrupt a massive market and take us to a $10B business in the next few years. Be immersed in a talent-dense environment and greatly accelerate your career growth About the opportunity: Jerry.ai is looking for a Director, Business Operations & Strategy (Marketplace Growth) to help scale our core insurance business. We hit a huge milestone in early 2024 by achieving profitability and have ambitious goals for the next few years — scale from 5M to 50M customers and become a $10B business. In this high-visibility role, you'll report directly to our VP of Insurance Operations, and own the systems, strategy, and execution behind Jerry’s quoting engine, automation infrastructure, and carrier performance. Working cross-functionally with product, engineering, and analytics, you will create a seamless user experience and ensure ongoing carrier success to drive critical outcomes for our insurance marketplace (loss ratio, retention, and conversion). This is a unique opportunity to shape the strategy of a category-defining fintech company at scale. Jerry.ai is building the first super app to make car ownership affordable and accessible – insurance, buy/sell, registration, loans, safety, repairs, parking, etc – a $2T market in the U.S. We started with insurance in 2019, and since then we’ve launched loan refinancing, driving insights, repair marketplace, car diagnostics, and a GenAI-powered chatbot & voicebot. We have amassed over 5M customers, raised $240MM in funding, scaled our revenue 60X and our team to 225 across 6 countries. Preferred experience: Bachelor’s degree in a quantitative discipline (Electrical Engineering, Computer Engineering, Industrial Engineering, Operations Research, etc) 7+ years of management consulting experience from a top firm (McKinsey, Bain, and Boston Consulting Group preferred) Track record of hiring and managing high-performing teams Who you are: You have a structured framework for problem-solving and live by first principles You are comfortable communicating with audiences varying from technical stakeholders, business partners, to the company’s C-suite You set a very high bar for yourself and for your team, and you are constantly pushing that bar higher in the pursuit of excellence While we appreciate your interest and application, only applicants under consideration will be contacted. Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@jerry.ai The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants. We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits. About Jerry.ai: Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.

As a Business Operations Associate, you will champion data-driven decisions across critical business initiatives and partner with various teams to integrate customer performance insights. You will lead the design and analysis of A/B experiments and identify opportunities to optimize operational efficiency. | A bachelor's degree in a quantitatively rigorous discipline is preferred, along with 1+ years of management consulting or relevant business analysis experience. Candidates should be comfortable with SQL and complex data analysis. | You could work anywhere. Why us? Join a pre-IPO startup with capital, traction and runway ($240M funded | 60X revenue growth in 5 years | $2T market size) Partner with our VP of BizOps & Analytics, Armando La Rocca (ex-BCG, Better) Disrupt a massive market and take us to a $10B business in the next few years Be immersed in a talent-dense environment and greatly accelerate your career growth About the opportunity: Jerry is looking for a Business Operations Associate to join our growing team! We hit a huge milestone in early 2024 by achieving profitability and have ambitious goals for the next few years — scale from 5M to 50M customers and become a $10B business. As a Business Operations Associate, you will play a key role in championing data-driven decisions across the company’s most critical business initiatives (including carrier growth and development, building new products from 0-1, etc.). As part of the business operations & analytics team, you will leverage advanced machine learning models to conduct in-depth analyses and extract insights that will shape our growth strategies. Jerry is building the first super app to make car ownership affordable and accessible – insurance, buy/sell, registration, loans, safety, repairs, parking, etc – a $2T market in the U.S. We started with insurance in 2019, and since then we’ve launched loan refinancing, driving insights, repair marketplace, car diagnostics, and a GenAI-powered chatbot & voicebot. We have amassed over 5M customers, raised $240MM in funding, scaled our revenue 60X and our team to 225 across 6 countries. Here's what an ex-Bain teammate has to say about joining Jerry: “I’ve really enjoyed my time at Jerry. From day one, I’ve owned complex, high-impact problems and have the opportunity to apply structured thinking, deep customer research, and analytics to drive real results. The Data Science & BizOps team is incredibly versatile, and there are no rigid rules on ownership. If you have a strong, data-backed hypothesis, you are given the resources needed to drive projects from start to finish—but what really sets Jerry apart is the talent density. Working with exceptionally sharp, driven teammates has accelerated my growth and made the experience deeply rewarding.” How you will make an impact: Partner with marketing, product, and business development teams to integrate customer performance insights into user and partner acquisition strategies Lead the design, execution, and analysis of A/B experiments on new and existing features, extracting key insights to inform product and business strategies Define, understand, and test levers to drive profitable and scalable user acquisition and partnership growth Identify opportunities to automate manual processes and optimize operational efficiency Preferred experience: Bachelor’s degree in a quantitatively or intellectually rigorous discipline 1+ years of management consulting experience from a top firm (McKinsey, Bain, and Boston Consulting Group preferred) OR relevant experience in business analysis/operations High level of comfort with SQL and/or running complex data analysis Who you are: You have a framework for problem solving and live by first principles You are comfortable communicating with audiences varying from front-line employees to the company’s C-suite You set a very high bar for yourself and for your team, and you are constantly pushing that bar higher in the pursuit of excellence While we appreciate your interest and application, only applicants under consideration will be contacted. Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@jerry.ai The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants. We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits. About Jerry.ai: Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.

The Manager, Customer Operations will drive execution across onshore sales and service teams, ensuring agents operate at peak performance. This role involves performance management, coaching, operational oversight, and workflow optimization to meet sales and service goals. | Candidates must have 2+ years of experience managing a team of inbound contact center agents in a high-volume environment. They should demonstrate the ability to use data for diagnosing issues and implementing operational changes. | You could work anywhere. Why us? Join a pre-IPO startup with capital, traction and runway ($240M funded | 40X revenue growth in 4 years | $2T market size). Work closely with brilliant leaders and team mates from companies like McKinsey, BCG, Bain, Nvidia, GEICO, Better, etc. Disrupt a massive market and take us to a $5B business in the next few years. Be immersed in a talent-dense environment and greatly accelerate your career growth. About the opportunity: We are looking for a Manager, Customer Operations to join our Insurance Operations leadership team and ensure our front-line agents are operating at peak performance. This is a critical leadership role responsible for driving execution across our onshore sales and service teams (~50 agents). Reporting to our Director of Insurance Operations, you will also partner with product, engineering, and business analytics teams to evaluate performance data, optimize workflows, and develop performance systems and feedback loops to ensure we hit our sales and service goals consistently. You must be someone who thrives in a fast-paced, high-volume environment and can lead through structure, accountability, and continuous improvement. This role is ideal for someone who wants to take ownership of frontline performance, holds a high bar for results, and isn’t afraid to dig deep to solve problems at their root. Jerry.ai is building the first super app to help people optimize all aspects of owning a car – insurance, buy/sell, registration, loans, safety, repairs, parking, etc – a $2T market in the U.S. We started with insurance in 2019, and since then we’ve launched loan refinancing, driving insights, a repair marketplace, car diagnostics, and a GenAI-powered chatbot & voicebot. We have amassed over 5M customers, raised $240MM in funding, scaled our revenue 40X and our team to 250 across 4 countries. How you will make an impact: Performance Management: Build and sustain a high-performance culture by setting clear goals, enforcing accountability, and creating systems that surface underperformance early. Work closely with team leads to track progress daily, provide feedback, and ensure agents are hitting targets across key sales and service metrics. Coaching & Development: Work with team leads to raise the performance of every agent through structured coaching, clear feedback, and consistent expectations. Help create a culture where high performance is recognized and rewarded, and underperformance is addressed head-on. Operational Oversight: Own the day-to-day execution of sales and/or service teams, depending on where the business needs are greatest. Partner with functional leads to ensure alignment on priorities and translate strategic goals into weekly agent-level plans. Root Cause Problem Solving: Diagnose performance issues at their root → whether driven by people, process, systems or execution, and develop action plans that improve inputs, not just outcomes. Establish proactive mechanisms to prevent issues from recurring. Workflow & System Optimization: Work with product and engineering to identify and implement process improvements and system enhancements. Use data and frontline insights to continuously improve how agents work and how customers experience our service. Minimum requirements: 2+ years of experience managing a similar sized team of inbound contact center agents in a high-volume, metric-driven environment Demonstrated ability to manage through others (e.g. team leads or supervisors), holding them accountable for their team’s performance Experience using data to diagnose issues and implement operational or behavioral changes that improved outcomes Track record of driving performance by managing inputs, not just outcomes Comfort working across onshore and offshore teams, ideally in a tech-forward environment Ideal profile: You are a systems thinker who thrives on creating structure and accountability You have a track record of elevating performance and don’t shy away from tough conversations You bring urgency, clarity, and high standards to everything you do You take full ownership of your domain and don’t wait for others to tell you what to do You are energized by rolling up your sleeves, digging into data, and solving problems at their root You believe feedback is a gift and you proactively seek it While we appreciate your interest and application, only applicants under consideration will be contacted. Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@jerry.ai The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants. We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits. About Jerry.ai: Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.

The Senior Manager, Customer Operations will drive execution across onshore sales and service teams, ensuring agents operate at peak performance. This role involves performance management, coaching, operational oversight, and root cause problem solving to meet sales and service goals. | Candidates must have 3+ years of experience managing inbound contact center teams in a high-volume environment. They should demonstrate the ability to use data for diagnosing issues and implementing operational changes that improve outcomes. | You could work anywhere. Why us? Join a pre-IPO startup with capital, traction and runway ($240M funded | 40X revenue growth in 4 years | $2T market size). Work closely with brilliant leaders and team mates from companies like McKinsey, BCG, Bain, Nvidia, GEICO, Better, etc. Disrupt a massive market and take us to a $5B business in the next few years. Be immersed in a talent-dense environment and greatly accelerate your career growth. About the opportunity: We are looking for a Senior Manager, Customer Operations to join our Insurance Operations leadership team and ensure our front-line agents are operating at peak performance. This is a critical leadership role responsible for driving execution across our onshore sales and service teams (~50 agents). Reporting to our Director of Insurance Operations, you will also partner with product, engineering, and business analytics teams to evaluate performance data, optimize workflows, and develop performance systems and feedback loops to ensure we hit our sales and service goals consistently. You must be someone who thrives in a fast-paced, high-volume environment and can lead through structure, accountability, and continuous improvement. This role is ideal for someone who wants to take ownership of frontline performance, holds a high bar for results, and isn’t afraid to dig deep to solve problems at their root. Jerry.ai is building the first super app to help people optimize all aspects of owning a car – insurance, buy/sell, registration, loans, safety, repairs, parking, etc – a $2T market in the U.S. We started with insurance in 2019, and since then we’ve launched loan refinancing, driving insights, a repair marketplace, car diagnostics, and a GenAI-powered chatbot & voicebot. We have amassed over 5M customers, raised $240MM in funding, scaled our revenue 40X and our team to 250 across 4 countries. How you will make an impact: Performance Management: Build and sustain a high-performance culture by setting clear goals, enforcing accountability, and creating systems that surface underperformance early. Work closely with team leads to track progress daily, provide feedback, and ensure agents are hitting targets across key sales and service metrics. Coaching & Development: Work with team leads to raise the performance of every agent through structured coaching, clear feedback, and consistent expectations. Help create a culture where high performance is recognized and rewarded, and underperformance is addressed head-on. Operational Oversight: Own the day-to-day execution of sales and/or service teams, depending on where the business needs are greatest. Partner with functional leads to ensure alignment on priorities and translate strategic goals into weekly agent-level plans. Root Cause Problem Solving: Diagnose performance issues at their root → whether driven by people, process, systems or execution, and develop action plans that improve inputs, not just outcomes. Establish proactive mechanisms to prevent issues from recurring. Workflow & System Optimization: Work with product and engineering to identify and implement process improvements and system enhancements. Use data and frontline insights to continuously improve how agents work and how customers experience our service. Minimum requirements: 3+ years of experience managing a similar sized team of inbound contact center agents and team leads or supervisors, in a high-volume, metric-driven environment Demonstrated ability to manage through others (e.g. team leads or supervisors), holding them accountable for their team’s performance Experience using data to diagnose issues and implement operational or behavioral changes that improved outcomes Track record of driving performance by managing inputs, not just outcomes Comfort working across onshore and offshore teams, ideally in a tech-forward environment Ideal profile: You are a systems thinker who thrives on creating structure and accountability You have a track record of elevating performance and don’t shy away from tough conversations You bring urgency, clarity, and high standards to everything you do You take full ownership of your domain and don’t wait for others to tell you what to do You are energized by rolling up your sleeves, digging into data, and solving problems at their root You believe feedback is a gift and you proactively seek it While we appreciate your interest and application, only applicants under consideration will be contacted. Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@jerry.ai The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants. We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits. About Jerry.ai: Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.

As a Senior Associate, Business Operations, you will champion data-driven decisions across critical business initiatives and partner with various teams to integrate customer performance insights. You will lead the design and analysis of A/B experiments to inform product and business strategies. | A bachelor's degree in a quantitatively rigorous discipline and 2+ years of management consulting experience or relevant business analysis experience are preferred. Candidates should be comfortable with SQL and have a strong problem-solving framework. | You could work anywhere. Why us? Join a pre-IPO startup with capital, traction and runway ($240M funded | 60X revenue growth in 5 years | $2T market size) Partner with our VP of BizOps & Analytics, Armando La Rocca (ex-BCG, Better) Disrupt a massive market and take us to a $10B business in the next few years Be immersed in a talent-dense environment and greatly accelerate your career growth About the opportunity: Jerry is looking for a Senior Associate, Business Operations to join our growing team! We hit a huge milestone in early 2024 by achieving profitability and have ambitious goals for the next few years — scale from 5M to 50M customers and become a $10B business. As a Senior Associate, Business Operations, you will play a key role in championing data-driven decisions across the company’s most critical business initiatives (including carrier growth and development, building new products from 0-1, etc.). As part of the business operations & analytics team, you will leverage advanced machine learning models to conduct in-depth analyses and extract insights that will shape our growth strategies. Jerry is building the first super app to make car ownership affordable and accessible – insurance, buy/sell, registration, loans, safety, repairs, parking, etc – a $2T market in the U.S. We started with insurance in 2019, and since then we’ve launched loan refinancing, driving insights, repair marketplace, car diagnostics, and a GenAI-powered chatbot & voicebot. We have amassed over 5M customers, raised $240MM in funding, scaled our revenue 60X and our team to 225 across 6 countries. Here's what an ex-McKinsey teammate has to say about joining Jerry: "I’ve really enjoyed working at Jerry because it’s allowed me to flex the strategy muscles I built at McKinsey while also getting much closer to implementation. Unlike traditional consulting, I’m not just handing off a recommendation — I actually get to own the metrics, design A/B tests, and see how our strategies play out in the real world. Jerry has a deeply data-driven culture. We A/B test everything, and there’s been a big investment in data infrastructure — from clean, well-structured data to a strong data engineering team that supports real decision-making. As a result, the data and BizOps team is seen as a core strategic partner within the company. Another thing I’ve appreciated is the team itself. A lot of people here come from MBB, so I’ve still got the energy, sharp thinking, and high bar that I had at McKinsey — but now I also get to build, test, and iterate on the strategies I help develop. It’s a great mix of ownership, rigor, and impact." How you will make an impact: Partner with marketing, product, and business development teams to integrate customer performance insights into user and partner acquisition strategies Lead the design, execution, and analysis of A/B experiments on new and existing features, extracting key insights to inform product and business strategies Define, understand, and test levers to drive profitable and scalable user acquisition and partnership growth Identify opportunities to automate manual processes and optimize operational efficiency Preferred experience: Bachelor’s degree in a quantitatively or intellectually rigorous discipline 2+ years of management consulting experience from a top firm (McKinsey, Bain, and Boston Consulting Group preferred) OR relevant experience in business analysis/operations High level of comfort with SQL and/or running complex data analysis Who you are: You have a framework for problem solving and live by first principles You are comfortable communicating with audiences varying from front-line employees to the company’s C-suite You set a very high bar for yourself and for your team, and you are constantly pushing that bar higher in the pursuit of excellence While we appreciate your interest and application, only applicants under consideration will be contacted. Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@jerry.ai The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants. We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits. About Jerry.ai: Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.

Lead strategy and execution for insurance marketplace growth by managing quoting engine, automation, and carrier performance in collaboration with product, engineering, and analytics teams. | Requires 7+ years management consulting from top firms, quantitative degree, team hiring and management experience, and strong problem-solving and communication skills. | You could work anywhere. Why us? Join a pre-IPO startup with capital, traction and runway ($240M funded | 60X revenue growth in 5 years | $2T market size). Work closely with brilliant leaders and teammates from companies like McKinsey, BCG, Bain, Nvidia, Lemonade, GEICO, Amazon, etc. Disrupt a massive market and take us to a $10B business in the next few years. Be immersed in a talent-dense environment and greatly accelerate your career growth About the opportunity: Jerry.ai is looking for a Director, Business Operations & Strategy (Marketplace Growth) to help scale our core insurance business. We hit a huge milestone in early 2024 by achieving profitability and have ambitious goals for the next few years — scale from 5M to 50M customers and become a $10B business. In this high-visibility role, you'll report directly to our VP of Insurance Operations, and own the systems, strategy, and execution behind Jerry’s quoting engine, automation infrastructure, and carrier performance. Working cross-functionally with product, engineering, and analytics, you will create a seamless user experience and ensure ongoing carrier success to drive critical outcomes for our insurance marketplace (loss ratio, retention, and conversion). This is a unique opportunity to shape the strategy of a category-defining fintech company at scale. Jerry.ai is building the first super app to make car ownership affordable and accessible – insurance, buy/sell, registration, loans, safety, repairs, parking, etc – a $2T market in the U.S. We started with insurance in 2019, and since then we’ve launched loan refinancing, driving insights, repair marketplace, car diagnostics, and a GenAI-powered chatbot & voicebot. We have amassed over 5M customers, raised $240MM in funding, scaled our revenue 60X and our team to 225 across 6 countries. Preferred experience: Bachelor’s degree in a quantitative discipline (Electrical Engineering, Computer Engineering, Industrial Engineering, Operations Research, etc) 7+ years of management consulting experience from a top firm (McKinsey, Bain, and Boston Consulting Group preferred) Track record of hiring and managing high-performing teams Who you are: You have a structured framework for problem-solving and live by first principles You are comfortable communicating with audiences varying from technical stakeholders, business partners, to the company’s C-suite You set a very high bar for yourself and for your team, and you are constantly pushing that bar higher in the pursuit of excellence While we appreciate your interest and application, only applicants under consideration will be contacted. Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@jerry.ai The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants. We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits. About Jerry.ai: Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.

As a Senior Associate, Business Operations, you will champion data-driven decisions across critical business initiatives and leverage advanced machine learning models to conduct analyses that shape growth strategies. You will partner with various teams to integrate insights into user and partner acquisition strategies. | A bachelor's degree in a quantitatively rigorous discipline is preferred, along with 2+ years of management consulting experience or relevant business analysis experience. High comfort with SQL and complex data analysis is essential. | You could work anywhere. Why us? Join a pre-IPO startup with capital, traction and runway ($240M funded | 60X revenue growth in 5 years | $2T market size) Partner with our VP of BizOps & Analytics, Armando La Rocca (ex-BCG, Better) Disrupt a massive market and take us to a $10B business in the next few years Be immersed in a talent-dense environment and greatly accelerate your career growth About the opportunity: Jerry is looking for a Senior Associate, Business Operations to join our growing team! We hit a huge milestone in early 2024 by achieving profitability and have ambitious goals for the next few years — scale from 5M to 50M customers and become a $10B business. As a Senior Associate, Business Operations, you will play a key role in championing data-driven decisions across the company’s most critical business initiatives (including carrier growth and development, building new products from 0-1, etc.). As part of the business operations & analytics team, you will leverage advanced machine learning models to conduct in-depth analyses and extract insights that will shape our growth strategies. Jerry is building the first super app to make car ownership affordable and accessible – insurance, buy/sell, registration, loans, safety, repairs, parking, etc – a $2T market in the U.S. We started with insurance in 2019, and since then we’ve launched loan refinancing, driving insights, repair marketplace, car diagnostics, and a GenAI-powered chatbot & voicebot. We have amassed over 5M customers, raised $240MM in funding, scaled our revenue 60X and our team to 225 across 6 countries. Here's what an ex-McKinsey teammate has to say about joining Jerry: "I’ve really enjoyed working at Jerry because it’s allowed me to flex the strategy muscles I built at McKinsey while also getting much closer to implementation. Unlike traditional consulting, I’m not just handing off a recommendation — I actually get to own the metrics, design A/B tests, and see how our strategies play out in the real world. Jerry has a deeply data-driven culture. We A/B test everything, and there’s been a big investment in data infrastructure — from clean, well-structured data to a strong data engineering team that supports real decision-making. As a result, the data and BizOps team is seen as a core strategic partner within the company. Another thing I’ve appreciated is the team itself. A lot of people here come from MBB, so I’ve still got the energy, sharp thinking, and high bar that I had at McKinsey — but now I also get to build, test, and iterate on the strategies I help develop. It’s a great mix of ownership, rigor, and impact." How you will make an impact: Partner with marketing, product, and business development teams to integrate customer performance insights into user and partner acquisition strategies Lead the design, execution, and analysis of A/B experiments on new and existing features, extracting key insights to inform product and business strategies Define, understand, and test levers to drive profitable and scalable user acquisition and partnership growth Identify opportunities to automate manual processes and optimize operational efficiency Preferred experience: Bachelor’s degree in a quantitatively or intellectually rigorous discipline 2+ years of management consulting experience from a top firm (McKinsey, Bain, and Boston Consulting Group preferred) OR relevant experience in business analysis/operations High level of comfort with SQL and/or running complex data analysis Who you are: You have a framework for problem solving and live by first principles You are comfortable communicating with audiences varying from front-line employees to the company’s C-suite You set a very high bar for yourself and for your team, and you are constantly pushing that bar higher in the pursuit of excellence While we appreciate your interest and application, only applicants under consideration will be contacted. Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@jerry.ai The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants. We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits. About Jerry.ai: Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.

Take full ownership of Jerry’s infrastructure, managing cloud accounts and ensuring robustness and security. Develop systems to improve operational simplicity and reliability, and coordinate production incident handling across teams. | Candidates should have experience building infrastructure for a scaling company and a B.S. degree in Computer Science or a related discipline. They must have 5+ years of experience with AWS services and strong coding skills in Python or Golang. | 👋 Hi! We’re Jerry.ai. We’re building the first AI-powered AllCar™ super app to make car ownership affordable, seamless, and even magical. From insurance to repairs to road safety, we’re connecting the entire car ownership experience into one mobile-first platform. Our revenue has grown 60x in the last 5 years, we’re profitable, and our goal is to scale from 5M → 50M users next. We're seeking a Sr. Software Engineer to take complete ownership of our infrastructure. We've achieved product-market fit and are in a rapid scaling phase, making this a critical moment for our team. We need a seasoned professional who can lead the charge in building, maintaining, and optimizing the core systems that power our business. In this role, you'll be the key driver of automation, scalability, and reliability across our entire infrastructure and CI/CD pipelines. This is a hands-on position where you'll be responsible for more than just keeping the lights on. You will be a strategic partner, designing and implementing solutions that enable our engineering teams to move faster and deliver high-quality products to our customers. Why you’ll love working here Real business impact: Your work supports the entire engineering org at Jerry.ai - the work you do means engineers have a seamless experience and Jerry is secure, fast, and reliable Meaningful work: You’ll tackle different types of challenges every day, learning both the technical and business sides of our core products. Zero bureaucracy: Have an idea? Pitch it, implement it, and see it live in days. No red tape, no slow-moving processes. Brilliant + supportive teammates: Work with talented and kind engineers, product managers, and data scientists. Be in an environment that encourages challenging the status quo, innovation, collaboration, and helping each other succeed. Flexibility: Work on projects that excite you. Explore new technologies, like AI/LLM tools, early — without bureaucracy slowing you down. Remote-friendly and flexible work arrangements allowing you to balance life and work, even internationally. Growth + learning: Engineers at Jerry get to take a ton of ownership, swim outside their lanes, level up quickly, and mentor others. Everyone is passionate, involved, and cares intensely about their work and their teammates. What you'll do: Take full ownership of Jerry’s infrastructure including managing our cloud accounts end to end, ensuring robustness and security Develop systems / components to improve operational simplicity and reliability of Jerry’s product systems, for example, monitoring system, deployment automation, and diagnostic tools etc; Develop systems and tools to manage the security access and capacity planning of cloud resources; Work with various product teams to guide systems architecture and offer suggestions for reliability and optimization of production systems; Be the shepherd to coordinate Jerry’s production incident handling across teams What we're looking for Experience building infrastructure for a scaling company B.S. degree in Computer Science or related discipline; 5+ years of experience working with Amazon AWS services and tools, such as ECS, EKS, RDS, S3, ElasticCache, ELB, ECR, cdk etc; Meticulous attention to detail to ensure systems are always up Solid coding skills preferably in Python or Golang, familiarity with NodeJS and Typescript, and strong system analysis and problem solving skills; Excellent teammate with strong communication, collaboration, and technical writing skills; Highly motivated and thrive in dynamic and fast-paced environments with a real passion for ensuring scalable and highly available systems in the cloud Our stack Frontend & backend: TypeScript, Nest.js, Next.js, React, React Native, Expo API: GraphQL Data: Postgres, DynamoDB, Clickhouse, Redis Infrastructure: AWS, microservices, containerized services on ECS/EKS, asynchronous processing on Lambda Why Jerry? This isn’t just another coding job — you’ll be solving real-world problems at scale, helping millions of people manage their most expensive (or at least second most expensive) asset more effortlessly. You’ll work in a flexible, fast-moving, and highly collaborative culture, where innovation is encouraged, your voice is heard, and the impact of your work is immediate. You’ll tackle meaningful challenges, learn constantly, and grow alongside extremely talented engineers. 🚀 If this sounds like your kind of place, we want to meet you! While we appreciate your interest and application, only applicants under consideration will be contacted. Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@jerry.ai The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants. We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits. About Jerry.ai: Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.

Build and maintain end‑to‑end onboarding and shopping flows across frontend (React/React Native) and backend (Node/Nest) to improve conversion, automate processes, and refactor tech debt for growth. | They want 1–2+ years production full‑stack experience with strong fundamentals and TypeScript ecosystem familiarity, plus ownership, collaboration, and ability to work asynchronously. | 👋 Hi! We’re Jerry.ai. We’re building the first AI-powered AllCar™ super app to make car ownership affordable, seamless, and even magical. From insurance to repairs to road safety, we’re connecting the entire car ownership experience into one mobile-first platform. Our revenue has grown 60x in the last 5 years, we’re profitable, and our goal is to scale from 5M → 50M users next. We’re looking for a Full Stack Software Engineer to join our Growth Team, building the core systems that help new users onboard, shop for insurance, and complete their transaction seamlessly in our mobile app. This is a rare opportunity to work on the frontline of our core business growth, tackle complex technical and business challenges, and directly impact acquisition, conversion, and retention for millions of users. Why you’ll love working here: Real-world impact: Your work touches users from the moment they open the app to the moment they purchase a policy. You’ll directly influence onboarding flows, shopping experiences, and automation for Home, Motorcycle, and Car insurance. Challenging work: We are refactoring our entire app code. You’ll help tackle tech debt, refactor complex code, and optimize systems across frontend and backend — building the foundations of the next three years of Jerry’s growth platform. Zero bureaucracy: Have an idea? Pitch it, implement it, and see it live in days. No red tape, no slow-moving processes. Brilliant + supportive teammates: Work with talented and kind engineers, product managers, data scientists and designers. Be in an environment that encourages challenging the status quo, innovation, collaboration, and helping each other succeed. Flexibility: Work on projects that excite you. Explore new technologies, like AI/LLM tools, early — without bureaucracy slowing you down. Remote-friendly and flexible work arrangements allowing you to balance life and work, even internationally. Growth + learning: Engineers at Jerry get to take a ton of ownership, swim outside their lanes, level up quickly, and mentor others. Everyone is passionate, involved, and cares intensely about their work and their teammates. What you’ll do: We’re adding 2 software engineers to our growth team. Based on your skills, interests, and our team needs, you will work on a combination of the following: Build and maintain systems that power customer onboarding, shopping, and end-to-end purchase flows for our car, home and motorcycle insurance marketplace products. Work on high-visibility initiatives, including revamping pre-sale flows for new products from scratch. Address technical debt, fix inconsistencies and bugs, and contribute to our tech stack refactoring efforts across our end-to-end shopping flow. Support multiple teams and initiatives in parallel while prioritizing the highest-impact work for user conversion and revenue. Collaborate closely with product managers, designers, and other engineering teams to improve conversion, automation, and the overall user experience. Contribute to both frontend (React/React Native) and backend (Node.js, Nest.js), integrating systems across multiple teams. Work asynchronously across time zones, participate in daily standups, and maintain strong communication through Asana and Slack. What we’re looking for: Experience: At least 1 year experience including internships (SDE I) or at least 2 years experience (SDE II) building production-grade software; ideally full stack with some frontend exposure. Tech stack: Strong foundations in data structures, algorithms, and systems design matter more than having previous experience with specific languages or frameworks. Problem solver: You enjoy tackling ambiguous problems, breaking them down into actionable code, and iterating quickly. Ownership: You take responsibility for end-to-end outcomes and continuously improve the systems you build. Collaboration: Comfortable working asynchronously across teams and time zones, with excellent communication skills. Curiosity + adaptability: You love learning, exploring new tools, and stepping outside your comfort zone to understand the bigger picture. Our stack: Frontend & backend: TypeScript, Nest.js, Next.js, React, React Native, Expo API: GraphQL Data: Postgres, DynamoDB, Clickhouse, Redis Infrastructure: AWS, microservices, containerized services on ECS/EKS, asynchronous processing on Lambda Why Jerry? This isn’t just another coding job — you’ll be solving real-world problems at scale, helping millions of people manage their most expensive (or at least second most expensive) asset more effortlessly. You’ll work in a flexible, fast-moving, and highly collaborative culture, where innovation is encouraged, your voice is heard, and the impact of your work is immediate. You’ll tackle meaningful challenges, learn constantly, and grow alongside extremely talented engineers. 🚀 If this sounds like your kind of place, we want to meet you! While we appreciate your interest and application, only applicants under consideration will be contacted. Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@jerry.ai The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants. We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits. About Jerry.ai: Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.

Design and implement scalable automation pipelines and backend systems that automate insurance servicing workflows, sync policy data, and reduce human agent intervention. | At least 5 years full‑stack production experience building distributed systems, strong systems design and problem solving, ownership mindset, async collaboration, and familiarity with TypeScript-based stacks and AWS. | 👋 Hi! We’re Jerry.ai. We’re building the first AI-powered AllCar™ super app to make car ownership affordable, seamless, and even magical. From insurance to repairs to road safety, we’re connecting the entire car ownership experience into one mobile-first platform. Our revenue has grown 60x in the last 5 years, we’re profitable, and our goal is to scale from 5M → 50M users next. We’re looking for a Senior Software Engineer to join our Core Marketplace Automation Team, building automation systems that let our users self-serve, stay insured, and get the smoothest experience possible. This is a rare opportunity to work on software that directly impacts millions of users, automate complex business processes, and shape the future of insurance tech. Why you’ll love working here Real world impact: Your code touches millions of end users every day. Our automation systems already handle complex tasks like document uploads/verification, policy changes, payment, cancellations, and renewals — now we need to make them faster, smarter, and more seamless. Meaningful work: Build tools that automate hundreds of human agent hours and scale our business efficiently. You’ll tackle different types of challenges every day, learning both the technical and business sides of our core products. Zero bureaucracy: Have an idea? Pitch it, implement it, and see it live in days. No red tape, no slow-moving processes. Brilliant + supportive teammates: Work with talented and kind engineers, product managers, and data scientists. Be in an environment that encourages challenging the status quo, innovation, collaboration, and helping each other succeed. Flexibility: Work on projects that excite you. Explore new technologies, like AI/LLM tools, early — without bureaucracy slowing you down. Remote-friendly and flexible work arrangements allowing you to balance life and work, even internationally. Growth + learning: Engineers at Jerry get to take a ton of ownership, swim outside their lanes, level up quickly, and mentor others. Everyone is passionate, involved, and cares intensely about their work and their teammates. What you’ll do Build automation systems that handle complex insurance servicing tasks end-to-end (policy endorsements, cancellations, document uploads, reinstatements) or reduce policy cancellations, improve renewals, and ensure users always have the best coverage. Fast sprint cycles: ship new automations in 1–2 weeks on average. Compose backend business logic that drives automation while respecting complex insurance carrier rules. Design backend pipelines that sync customer policy data, deliver timely alerts, and power seamless re-shopping experiences. Optimize and scale our internal tools (think: in-house DocuSign for servicing) to reduce agent intervention to nearly zero. Collaborate closely with product, data, and engineering ops to anticipate churn and improve customer retention. Work asynchronously across time zones, with minimal meetings but strong collaboration through Asana and Slack. Continuously improve our backend systems, APIs, and microservice architecture. What we’re looking for Experience: At least 5 years full stack engineering experience building production-grade software, ideally prior experience building large scale distributed systems for a fast-growing consumer-facing software. Tech stack: Strong foundations in data structures, algorithms, and systems design matter more than having previous experience with specific languages or frameworks. Problem solver: You enjoy tackling ambiguous problems, breaking them down into actionable code, and iterating quickly. Ownership: You take responsibility for end-to-end outcomes and continuously improve the systems you build. Collaboration: Comfortable working asynchronously across teams and time zones, with excellent communication skills. Curiosity + adaptability: You love learning, exploring new tools, and stepping outside your comfort zone to understand the bigger picture. Our stack Frontend & backend: TypeScript, Nest.js, Next.js, React, React Native, Expo API: GraphQL Data: Postgres, DynamoDB, Clickhouse, Redis Infrastructure: AWS, microservices, containerized services on ECS/EKS, asynchronous processing on Lambda Why Jerry? This isn’t just another coding job — you’ll be solving real-world problems at scale, helping millions of people manage their most expensive (or at least second most expensive) asset more effortlessly. You’ll work in a flexible, fast-moving, and highly collaborative culture, where innovation is encouraged, your voice is heard, and the impact of your work is immediate. You’ll tackle meaningful challenges, learn constantly, and grow alongside extremely talented engineers. 🚀 If this sounds like your kind of place, we want to meet you! While we appreciate your interest and application, only applicants under consideration will be contacted. Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@jerry.ai The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants. We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits. About Jerry.ai: Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.

Design and implement backend automation and pipelines, build and maintain APIs and microservices, collaborate asynchronously with product/data/ops to improve retention and scale systems. | At least 2 years full-stack production experience with strong problem-solving, ownership, and ability to work asynchronously across teams; familiarity with distributed systems and willingness to work with their TypeScript stack. | Before we wrote this ad, we talked to our engineers and asked them what it’s really like working here. Here’s what they said. At most companies, engineers wait. Wait for approvals. Wait for dependencies. Wait while real problems go unsolved. At Jerry.ai, we don’t wait. If you have an idea, you can explain it, build it, and ship it — sometimes in days, not months. One engineer told us: “At other companies I made very little difference. Here, if I have a good idea, I can go do it.” That sense of ownership is built into how we work. We move fast, and you’ll see your fingerprints on the product right away. Engineers here love being able to touch every layer of the stack, collaborate across teams, and see their work reflected in real customer behavior — sometimes the same week they ship. “Everything you do reflects immediately for the users,” said another. “And things move fast.” We don’t do bureaucracy. We don’t do politics. Everyone here — from our CTO to our tech leads — writes code and sweats the details. “The leaders here lead by example,” one teammate shared. “They have very high standards. They don’t settle for just OK.” It’s challenging work, but it’s meaningful. You’ll juggle new systems and old, context switch often, and learn constantly. You’ll also get more trust and autonomy than almost anywhere else. Engineers describe the culture as curious and collaborative: people step up to help, push each other to grow, and learn from every mistake. One teammate summed it up perfectly: “I once caused a bug that wasted $20K in AWS costs, but no one blamed me. They only cared about how to prevent it next time.” We’re a remote-first, global team with engineers across North America and Asia. We collaborate asynchronously, meet regularly to share context, and connect in person at our global offsites. Our engineers joined for the impact and stayed for the people: talented, no ego, and genuinely kind. So, what is Jerry.ai and why should you care?🤔 Your car and your home are the two most expensive things you’ll ever own — and the hardest to manage. At Jerry.ai, we’re building the first super app to help everyday Americans take control of both. From insurance to repairs to safety, we’re reimagining what it means to own and maintain your car and home. This is a $5 trillion+ problem and we’re the only company tackling it end-to-end. Our revenue has grown 60x in the last 5 years, we’re profitable, and our goal is to scale from 5M → 50M users next. What you’ll work on: Build automation systems that handle complex insurance servicing tasks end-to-end (policy endorsements, cancellations, document uploads, reinstatements) or reduce policy cancellations, improve renewals, and ensure users always have the best coverage. Fast sprint cycles: ship new automations in 1–2 weeks on average. Compose backend business logic that drives automation while respecting complex insurance carrier rules. Design backend pipelines that sync customer policy data, deliver timely alerts, and power seamless re-shopping experiences. Optimize and scale our internal tools (think: in-house DocuSign for servicing) to reduce agent intervention to nearly zero. Collaborate closely with product, data, and engineering ops to anticipate churn and improve customer retention. Work asynchronously across time zones, with minimal meetings but strong collaboration through Asana and Slack. Continuously improve our backend systems, APIs, and microservice architecture. Our tech stack: Frontend & backend: TypeScript, Nest.js, Next.js, React, React Native, Expo API: GraphQL Data: Postgres, DynamoDB, Clickhouse, Redis Infrastructure: AWS, microservices, containerized services on ECS/EKS, asynchronous processing on Lambda Our business has grown more complex over time. We’re refactoring major parts of our code base — simplifying old systems, rebuilding core flows, and setting up the next three years of our platform’s growth. You’ll help build the foundation for that next phase. What we’re looking for: Experience: At least 2 years full stack engineering experience building production-grade software, ideally prior experience building large scale distributed systems for a fast-growing consumer-facing software Technical strength: Strong foundations in data structures, algorithms, and systems design matter more than prior experience with our tech stack. Problem solver: You enjoy tackling ambiguous problems, breaking them down into actionable code, and iterating quickly. Ownership: You take responsibility for end-to-end outcomes and continuously improve the systems you build. Collaboration: Comfortable working asynchronously with a global team, with excellent communication skills. Curiosity + adaptability: You love learning, exploring new tools, and stepping outside your comfort zone to understand the bigger picture. This isn’t another coding job. You’ll work in a flexible, fast-moving, and highly collaborative culture, where innovation is encouraged, your voice is heard, and the impact of your work is immediate. You’ll tackle meaningful challenges, learn, and grow alongside talented peers. If this sounds like your kind of place, we’d love to meet you! While we appreciate your interest and application, only applicants under consideration will be contacted. Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@jerry.ai The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants. We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits. About Jerry.ai: Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.

Build and maintain full‑stack TypeScript systems (frontend and backend) that power onboarding, shopping and purchase flows, refactor legacy systems, improve conversion and collaborate across teams. | 3+ years production full‑stack software experience (or 1+ for junior), strong CS fundamentals, ownership, collaboration across time zones, and familiarity with TypeScript/React/Node and AWS infrastructure. | Before we wrote this ad, we talked to our engineers and asked them what it’s really like working here. Here’s what they said. At most companies, engineers wait. Wait for approvals. Wait for dependencies. Wait while real problems go unsolved. At Jerry.ai, we don’t wait. If you have an idea, you can explain it, build it, and ship it — sometimes in days, not months. One engineer told us: “At other companies I made very little difference. Here, if I have a good idea, I can go do it.” That sense of ownership is built into how we work. We move fast, and you’ll see your fingerprints on the product right away. Engineers here love being able to touch every layer of the stack, collaborate across teams, and see their work reflected in real customer behavior — sometimes the same week they ship. “Everything you do reflects immediately for the users,” said another. “And things move fast.” We don’t do bureaucracy. We don’t do politics. Everyone here — from our CTO to our tech leads — writes code and sweats the details. “The leaders here lead by example,” one teammate shared. “They have very high standards. They don’t settle for just OK.” It’s challenging work, but it’s meaningful. You’ll juggle new systems and old, context switch often, and learn constantly. You’ll also get more trust and autonomy than almost anywhere else. Engineers describe the culture as curious and collaborative: people step up to help, push each other to grow, and learn from every mistake. One teammate summed it up perfectly: “I once caused a bug that wasted $20K in AWS costs, but no one blamed me. They only cared about how to prevent it next time.” We’re a remote-first, global team with engineers across North America and Asia. We collaborate asynchronously, meet regularly to share context, and connect in person at our global offsites. Our engineers joined for the impact and stayed for the people: talented, no ego, and genuinely kind. So, what is Jerry.ai and why should you care?🤔 Your car and your home are the two most expensive things you’ll ever own — and the hardest to manage. At Jerry.ai, we’re building the first super app to help everyday Americans take control of both. From insurance to repairs to safety, we’re reimagining what it means to own and maintain your car and home. This is a $5 trillion+ problem and we’re the only company tackling it end-to-end. Our revenue has grown 60x in the last 5 years, we’re profitable, and our goal is to scale from 5M → 50M users next. What you’ll work on: We’re adding 2 software engineers to our growth team. Based on your skills, interests, and our team needs, you will work on a combination of the following: Build and maintain systems that power customer onboarding, shopping, and end-to-end purchase flows for our car, home and motorcycle insurance marketplace products. Work on high-visibility initiatives, including revamping pre-sale flows for new products from scratch. Address technical debt, fix inconsistencies and bugs, and contribute to our tech stack refactoring efforts across our end-to-end shopping flow. Support multiple teams and initiatives in parallel while prioritizing the highest-impact work for user conversion and revenue. Collaborate closely with product managers, designers, and other engineering teams to improve conversion, automation, and the overall user experience. Contribute to both frontend (React/React Native) and backend (Node.js, Nest.js), integrating systems across multiple teams. Work asynchronously across time zones, participate in daily standups, and maintain strong communication through Asana and Slack. Our tech stack: Frontend & backend: TypeScript, Nest.js, Next.js, React, React Native, Expo API: GraphQL Data: Postgres, DynamoDB, Clickhouse, Redis Infrastructure: AWS, microservices, containerized services on ECS/EKS, asynchronous processing on Lambda Our business has grown more complex over time. We’re refactoring major parts of our app — simplifying old systems, rebuilding core flows, and setting up the next three years of our platform’s growth. You’ll help build the foundation for that next phase. What we’re looking for: Experience: At least 1 year (including internships) for SDE I, or 3+ years for SDE II, building production-grade software, ideally full stack with some frontend exposure. Technical strength: Strong foundations in data structures, algorithms, and systems design matter more than prior experience with our tech stack. Problem solver: You enjoy tackling ambiguous problems, breaking them down into actionable code, and iterating quickly. Ownership: You take responsibility for end-to-end outcomes and continuously improve the systems you build. Collaboration: Comfortable working asynchronously with a global team, with excellent communication skills. Curiosity + adaptability: You love learning, exploring new tools, and stepping outside your comfort zone to understand the bigger picture. This isn’t another coding job. You’ll work in a flexible, fast-moving, and highly collaborative culture, where innovation is encouraged, your voice is heard, and the impact of your work is immediate. You’ll tackle meaningful challenges, learn, and grow alongside talented peers. If this sounds like your kind of place, we’d love to meet you! While we appreciate your interest and application, only applicants under consideration will be contacted. Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@jerry.ai The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants. We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits. About Jerry.ai: Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.

Design and implement backend automation systems and pipelines that handle insurance servicing workflows, scale across millions of users, and reduce manual agent intervention. | At least 2 years of full‑stack engineering experience building production distributed systems with strong problem‑solving, ownership, and collaboration skills (TypeScript and AWS experience preferred). | 👋 Hi! We’re Jerry.ai. We’re building the first AI-powered AllCar™ super app to make car ownership affordable, seamless, and even magical. From insurance to repairs to road safety, we’re connecting the entire car ownership experience into one mobile-first platform. Our revenue has grown 60x in the last 5 years, we’re profitable, and our goal is to scale from 5M → 50M users next. We’re looking for a Software Engineer II to join our Core Marketplace Automation Team, building automation systems that let our users self-serve, stay insured, and get the smoothest experience possible. This is a rare opportunity to work on software that directly impacts millions of users, automate complex business processes, and shape the future of insurance tech. Why you’ll love working here Real world impact: Your code touches millions of end users every day. Our automation systems already handle complex tasks like document uploads/verification, policy changes, payment, cancellations, and renewals — now we need to make them faster, smarter, and more seamless. Meaningful work: Build tools that automate hundreds of human agent hours and scale our business efficiently. You’ll tackle different types of challenges every day, learning both the technical and business sides of our core products. Zero bureaucracy: Have an idea? Pitch it, implement it, and see it live in days. No red tape, no slow-moving processes. Brilliant + supportive teammates: Work with talented and kind engineers, product managers, and data scientists. Be in an environment that encourages challenging the status quo, innovation, collaboration, and helping each other succeed. Flexibility: Work on projects that excite you. Explore new technologies, like AI/LLM tools, early — without bureaucracy slowing you down. Remote-friendly and flexible work arrangements allowing you to balance life and work, even internationally. Growth + learning: Engineers at Jerry get to take a ton of ownership, swim outside their lanes, level up quickly, and mentor others. Everyone is passionate, involved, and cares intensely about their work and their teammates. What you’ll do Build automation systems that handle complex insurance servicing tasks end-to-end (policy endorsements, cancellations, document uploads, reinstatements) or reduce policy cancellations, improve renewals, and ensure users always have the best coverage. Fast sprint cycles: ship new automations in 1–2 weeks on average. Compose backend business logic that drives automation while respecting complex insurance carrier rules. Design backend pipelines that sync customer policy data, deliver timely alerts, and power seamless re-shopping experiences. Optimize and scale our internal tools (think: in-house DocuSign for servicing) to reduce agent intervention to nearly zero. Collaborate closely with product, data, and engineering ops to anticipate churn and improve customer retention. Work asynchronously across time zones, with minimal meetings but strong collaboration through Asana and Slack. Continuously improve our backend systems, APIs, and microservice architecture. What we’re looking for Experience: At least 2 years full stack engineering experience building production-grade software, ideally prior experience building large scale distributed systems for a fast-growing consumer-facing software. Tech stack: Strong foundations in data structures, algorithms, and systems design matter more than having previous experience with specific languages or frameworks. Problem solver: You enjoy tackling ambiguous problems, breaking them down into actionable code, and iterating quickly. Ownership: You take responsibility for end-to-end outcomes and continuously improve the systems you build. Collaboration: Comfortable working asynchronously across teams and time zones, with excellent communication skills. Curiosity + adaptability: You love learning, exploring new tools, and stepping outside your comfort zone to understand the bigger picture. Our stack Frontend & backend: TypeScript, Nest.js, Next.js, React, React Native, Expo API: GraphQL Data: Postgres, DynamoDB, Clickhouse, Redis Infrastructure: AWS, microservices, containerized services on ECS/EKS, asynchronous processing on Lambda Why Jerry? This isn’t just another coding job — you’ll be solving real-world problems at scale, helping millions of people manage their most expensive (or at least second most expensive) asset more effortlessly. You’ll work in a flexible, fast-moving, and highly collaborative culture, where innovation is encouraged, your voice is heard, and the impact of your work is immediate. You’ll tackle meaningful challenges, learn constantly, and grow alongside extremely talented engineers. 🚀 If this sounds like your kind of place, we want to meet you! While we appreciate your interest and application, only applicants under consideration will be contacted. Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@jerry.ai The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants. We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits. About Jerry.ai: Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.

Design and implement backend automation pipelines and microservices to power insurance servicing workflows, sync policy data, and reduce agent intervention while collaborating asynchronously across product, data, and ops. | At least 5 years full‑stack engineering with strong systems design, ownership, and ability to build/scale distributed production systems—ideally using TypeScript, AWS, and modern backend stacks. | Before we wrote this ad, we talked to our engineers and asked them what it’s really like working here. Here’s what they said. At most companies, engineers wait. Wait for approvals. Wait for dependencies. Wait while real problems go unsolved. At Jerry.ai, we don’t wait. If you have an idea, you can explain it, build it, and ship it — sometimes in days, not months. One engineer told us: “At other companies I made very little difference. Here, if I have a good idea, I can go do it.” That sense of ownership is built into how we work. We move fast, and you’ll see your fingerprints on the product right away. Engineers here love being able to touch every layer of the stack, collaborate across teams, and see their work reflected in real customer behavior — sometimes the same week they ship. “Everything you do reflects immediately for the users,” said another. “And things move fast.” We don’t do bureaucracy. We don’t do politics. Everyone here — from our CTO to our tech leads — writes code and sweats the details. “The leaders here lead by example,” one teammate shared. “They have very high standards. They don’t settle for just OK.” It’s challenging work, but it’s meaningful. You’ll juggle new systems and old, context switch often, and learn constantly. You’ll also get more trust and autonomy than almost anywhere else. Engineers describe the culture as curious and collaborative: people step up to help, push each other to grow, and learn from every mistake. One teammate summed it up perfectly: “I once caused a bug that wasted $20K in AWS costs, but no one blamed me. They only cared about how to prevent it next time.” We’re a remote-first, global team with engineers across North America and Asia. We collaborate asynchronously, meet regularly to share context, and connect in person at our global offsites. Our engineers joined for the impact and stayed for the people: talented, no ego, and genuinely kind. So, what is Jerry.ai and why should you care?🤔 Your car and your home are the two most expensive things you’ll ever own — and the hardest to manage. At Jerry.ai, we’re building the first super app to help everyday Americans take control of both. From insurance to repairs to safety, we’re reimagining what it means to own and maintain your car and home. This is a $5 trillion+ problem and we’re the only company tackling it end-to-end. Our revenue has grown 60x in the last 5 years, we’re profitable, and our goal is to scale from 5M → 50M users next. What you’ll work on: Build automation systems that handle complex insurance servicing tasks end-to-end (policy endorsements, cancellations, document uploads, reinstatements) or reduce policy cancellations, improve renewals, and ensure users always have the best coverage. Fast sprint cycles: ship new automations in 1–2 weeks on average. Compose backend business logic that drives automation while respecting complex insurance carrier rules. Design backend pipelines that sync customer policy data, deliver timely alerts, and power seamless re-shopping experiences. Optimize and scale our internal tools (think: in-house DocuSign for servicing) to reduce agent intervention to nearly zero. Collaborate closely with product, data, and engineering ops to anticipate churn and improve customer retention. Work asynchronously across time zones, with minimal meetings but strong collaboration through Asana and Slack. Continuously improve our backend systems, APIs, and microservice architecture. Our tech stack: Frontend & backend: TypeScript, Nest.js, Next.js, React, React Native, Expo API: GraphQL Data: Postgres, DynamoDB, Clickhouse, Redis Infrastructure: AWS, microservices, containerized services on ECS/EKS, asynchronous processing on Lambda Our business has grown more complex over time. We’re refactoring major parts of our code base — simplifying old systems, rebuilding core flows, and setting up the next three years of our platform’s growth. You’ll help build the foundation for that next phase. What we’re looking for: Experience: At least 5 years full stack engineering experience building production-grade software, ideally prior experience building large scale distributed systems for a fast-growing consumer-facing software Technical strength: Strong foundations in data structures, algorithms, and systems design matter more than prior experience with our tech stack. Problem solver: You enjoy tackling ambiguous problems, breaking them down into actionable code, and iterating quickly. Ownership: You take responsibility for end-to-end outcomes and continuously improve the systems you build. Collaboration: Comfortable working asynchronously with a global team, with excellent communication skills. Curiosity + adaptability: You love learning, exploring new tools, and stepping outside your comfort zone to understand the bigger picture. This isn’t another coding job. You’ll work in a flexible, fast-moving, and highly collaborative culture, where innovation is encouraged, your voice is heard, and the impact of your work is immediate. You’ll tackle meaningful challenges, learn, and grow alongside talented peers. If this sounds like your kind of place, we’d love to meet you! While we appreciate your interest and application, only applicants under consideration will be contacted. Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@jerry.ai The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants. We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits. About Jerry.ai: Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.

Lead business operations and strategy for marketplace growth, managing quoting engine, automation infrastructure, and carrier performance to scale customer base and revenue. | Bachelor's in quantitative discipline, 7+ years management consulting experience at top firms, proven team leadership, strong problem-solving and communication skills. | You could work anywhere. Why us? Join a pre-IPO startup with capital, traction and runway ($240M funded | 60X revenue growth in 5 years | $2T market size). Work closely with brilliant leaders and teammates from companies like McKinsey, BCG, Bain, Nvidia, Lemonade, GEICO, Amazon, etc. Disrupt a massive market and take us to a $10B business in the next few years. Be immersed in a talent-dense environment and greatly accelerate your career growth About the opportunity: Jerry.ai is looking for a Director, Business Operations & Strategy (Marketplace Growth) to help scale our core insurance business. We hit a huge milestone in early 2024 by achieving profitability and have ambitious goals for the next few years — scale from 5M to 50M customers and become a $10B business. In this high-visibility role, you'll report directly to our VP of Insurance Operations, and own the systems, strategy, and execution behind Jerry’s quoting engine, automation infrastructure, and carrier performance. Working cross-functionally with product, engineering, and analytics, you will create a seamless user experience and ensure ongoing carrier success to drive critical outcomes for our insurance marketplace (loss ratio, retention, and conversion). This is a unique opportunity to shape the strategy of a category-defining fintech company at scale. Jerry.ai is building the first super app to make car ownership affordable and accessible – insurance, buy/sell, registration, loans, safety, repairs, parking, etc – a $2T market in the U.S. We started with insurance in 2019, and since then we’ve launched loan refinancing, driving insights, repair marketplace, car diagnostics, and a GenAI-powered chatbot & voicebot. We have amassed over 5M customers, raised $240MM in funding, scaled our revenue 60X and our team to 225 across 6 countries. Preferred experience: Bachelor’s degree in a quantitative discipline (Electrical Engineering, Computer Engineering, Industrial Engineering, Operations Research, etc) 7+ years of management consulting experience from a top firm (McKinsey, Bain, and Boston Consulting Group preferred) Track record of hiring and managing high-performing teams Who you are: You have a structured framework for problem-solving and live by first principles You are comfortable communicating with audiences varying from technical stakeholders, business partners, to the company’s C-suite You set a very high bar for yourself and for your team, and you are constantly pushing that bar higher in the pursuit of excellence While we appreciate your interest and application, only applicants under consideration will be contacted. Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@jerry.ai The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants. We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits. About Jerry.ai: Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.

Respond to inbound calls from existing customers and process service requests related to insurance policies. Help customers with questions and work to retain policyholders by finding solutions for those at risk of cancellation. | Candidates should have 2+ years of experience in a call center environment and a passion for helping others. The ability to multitask and manage competing priorities is essential. | About the Opportunity: Come join one of the fastest-growing fintech startups in the U.S! At Jerry, we’re on a mission to help car owners save time and money on one of their most expensive and high maintenance assets. Since launching our mobile app in 2019, we have amassed over 4M customers, and expanded beyond insurance shopping to refinancing, safety and repairs to become the #1 rated AllCar app in the App Store. We are looking for a Customer Service Agent to join our growing team! In this role, you will be responsible for helping our existing customers make changes to their current insurance policies from one of Jerry's 55+ insurance carrier partners. From processing service changes to answering questions regarding policy details, you will support our customers with enthusiasm and care. If you are looking for an opportunity to make a measurable difference in the lives of millions, we'd love to hear from you! How you will make an impact: Respond to inbound calls from existing customers Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc. Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation to make a measurable difference in the lives of millions, we'd love to hear from you! Who you are: You can multitask and manage multiple competing priorities You are passionate about helping others Has 2+ years of experience working in a call center environment Compensation and perks: Hourly wage: $19.00 - 21.00 We will pay for your P&C license (expected within 60 days after starting) Medical, dental, vision insurance, 401K match Ability to work remotely (we provide work equipment) Ongoing training and mentorship from our leadership team An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them Schedule: Monday to Friday 3:30pm - 12am EST While we appreciate your interest and application, only applicants under consideration will be contacted. Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@jerry.ai The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants. We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits. About Jerry.ai: Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.

Lead and manage contact center operations including performance management, coaching, workflow optimization, and cross-functional collaboration to meet sales and service goals. | Requires 3+ years managing inbound contact center teams with experience in performance management, data-driven operational improvements, and leadership through team leads or supervisors. | You could work anywhere. Why us? Join a pre-IPO startup with capital, traction and runway ($240M funded | 40X revenue growth in 4 years | $2T market size). Work closely with brilliant leaders and team mates from companies like McKinsey, BCG, Bain, Nvidia, GEICO, Better, etc. Disrupt a massive market and take us to a $5B business in the next few years. Be immersed in a talent-dense environment and greatly accelerate your career growth. About the opportunity: We are looking for a Senior Manager, Contact Center Operations to join our Insurance Operations leadership team and ensure our front-line agents are operating at peak performance. This is a critical leadership role responsible for driving execution across our onshore sales and service teams (~50 agents). Reporting to our Director of Insurance Operations, you will also partner with product, engineering, and business analytics teams to evaluate performance data, optimize workflows, and develop performance systems and feedback loops to ensure we hit our sales and service goals consistently. You must be someone who thrives in a fast-paced, high-volume environment and can lead through structure, accountability, and continuous improvement. This role is ideal for someone who wants to take ownership of frontline performance, holds a high bar for results, and isn’t afraid to dig deep to solve problems at their root. Jerry.ai is building the first super app to help people optimize all aspects of owning a car – insurance, buy/sell, registration, loans, safety, repairs, parking, etc – a $2T market in the U.S. We started with insurance in 2019, and since then we’ve launched loan refinancing, driving insights, a repair marketplace, car diagnostics, and a GenAI-powered chatbot & voicebot. We have amassed over 5M customers, raised $240MM in funding, scaled our revenue 40X and our team to 250 across 4 countries. How you will make an impact: Performance Management: Build and sustain a high-performance culture by setting clear goals, enforcing accountability, and creating systems that surface underperformance early. Work closely with team leads to track progress daily, provide feedback, and ensure agents are hitting targets across key sales and service metrics. Coaching & Development: Work with team leads to raise the performance of every agent through structured coaching, clear feedback, and consistent expectations. Help create a culture where high performance is recognized and rewarded, and underperformance is addressed head-on. Operational Oversight: Own the day-to-day execution of sales and/or service teams, depending on where the business needs are greatest. Partner with functional leads to ensure alignment on priorities and translate strategic goals into weekly agent-level plans. Root Cause Problem Solving: Diagnose performance issues at their root → whether driven by people, process, systems or execution, and develop action plans that improve inputs, not just outcomes. Establish proactive mechanisms to prevent issues from recurring. Workflow & System Optimization: Work with product and engineering to identify and implement process improvements and system enhancements. Use data and frontline insights to continuously improve how agents work and how customers experience our service. Minimum requirements: 3+ years of experience managing a similar sized team of inbound contact center agents and team leads or supervisors, in a high-volume, metric-driven environment Demonstrated ability to manage through others (e.g. team leads or supervisors), holding them accountable for their team’s performance Experience using data to diagnose issues and implement operational or behavioral changes that improved outcomes Track record of driving performance by managing inputs, not just outcomes Comfort working across onshore and offshore teams, ideally in a tech-forward environment Ideal profile: You are a systems thinker who thrives on creating structure and accountability You have a track record of elevating performance and don’t shy away from tough conversations You bring urgency, clarity, and high standards to everything you do You take full ownership of your domain and don’t wait for others to tell you what to do You are energized by rolling up your sleeves, digging into data, and solving problems at their root You believe feedback is a gift and you proactively seek it While we appreciate your interest and application, only applicants under consideration will be contacted. Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@jerry.ai The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants. We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits. About Jerry.ai: Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.