ICW Group

Compensation

Full Description

Are you looking to make an impactful difference in your work, yourself, and your community? Why settle for just a job when you can land a career? At ICW Group, we are hiring team members who are ready to use their skills, curiosity, and drive to be part of our journey as we strive to transform the insurance carrier space. We're proud to be in business for over 50 years, and its change agents like yourself that will help us continue to deliver our mission to create the best insurance experience possible. Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for ten consecutive years as a Top 50 performing P&C organization offering the stability of a large, profitable and growing company combined with a focus on all things people. It's our team members who make us an employer of choice and the vibrant company we are today. We strive to make both our internal and external communities better everyday! Learn more about why you want to be here! PURPOSE OF THE JOB The purpose of this job is to collaborate and support a team of underwriters through various account management activities. This position is responsible for contributing to the profitability and revenue goals of the department through individual account underwriting support. This position exists to provide excellent customer service to both internal and external customers while ensuring that policies are processed accurately and efficiently. ESSENTIAL DUTIES AND RESPONSIBILITIES Supports the Underwriters through account management assistance. Collects account and insured information for analysis by communicating directly with agents on behalf of underwriters as needed. Performs tasks to directly support the underwriting staff during such stages of the process as pre-quote, bind and post-bind type tasks for new business, renewals, and mid-term changes. Collaborates with underwriters and agents as needed to communicate account status and complete outstanding subjectivities. Liaises with underwriters to confirm binder and policy issuance instructions for policies and midterm change requests. Adheres to all service standards by creating and delivering policies in an accurate and timely manner. Processes subsequent endorsement activity and renewal processing. Generates and delivers renewal solicitation and non-renewal letters based on instruction from underwriters. Manages and prioritizes workloads to meet due dates. Ensures electronic file maintenance. Provides customer service to both internal and external customers. Responds promptly to all internal and external customer requests. Fosters strong relationships with agency staff and consultative in nature. Responds to moderately complex inquiries from agency staff and within letter of authority. Completes other underwriting account support tasks with minimal supervision as per company guidelines. Serves as a mentor to junior level team members. Identifies workflow issues and recommends changes for process improvement. Duties may include any reasonable Company- related assignments as directed by Management. Trains co-workers on computer systems and department procedures. Supports the team in achieving department goals. Assists in developing standard processes and job aids for the team. SUPERVISORY RESPONSIBILITIES This role does not have supervisory responsibilities. EDUCATION AND EXPERIENCE High school diploma or general education diploma (GED), required. Bachelor’s degree preferred. Minimum 1 year of related experience and/or training; or equivalent combination of education and experience. CERTIFICATES, LICENSES, REGISTRATIONS None required. KNOWLEDGE AND SKILLS Strong organizational skills with the ability to effectively handle multiple assignments, prioritize work, and meet deadlines in a dynamic and results driven environment. Ability to work independently as a member of a team. Ability to collaborate successfully in various settings. Knowledge of Commercial Lines coverages (CAP, Property, GL, Excess, and WC). Highly motivated with initiative, and a proactive approach to deliverables. Knowledge and working understanding of business and financials concepts. Proficient analytical skills. Ability to work in a detail-oriented environment. Excellent written and verbal communication skills in a variety of settings. Customer centric mindset to service and resolution. Proficient in Microsoft products and ability to quickly master proprietary and vended software applications. Understanding of policy structure, policy forms, and endorsements preferred. Knowledge of insurance accounting a plus. Ability to master and apply new knowledge. PHYSICAL REQUIREMENTS Office environment – no specific or unusual physical or environmental demands and employees are regularly required to sit, walk, stand, talk, and hear. WORK ENVIRONMENT This position operates in an office environment and requires the frequent use of a computer, telephone, copier, and other standard office equipment. We are currently not offering employment sponsorship for this opportunity #LI-NT1 # #LI-Remote The current range for this position is $25.91 - $40.86 This range is exclusive of fringe benefits and potential bonuses. If hired at ICW Group, your final base salary compensation will be determined by factors unique to each candidate, including experience, education and the location of the role and considers employees performing substantially similar work. WHY JOIN ICW GROUP? • Challenging work and the ability to make a difference • You will have a voice and feel a sense of belonging • We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match • Bonus potential for all positions • Paid Time Off with an accrual rate of 5.23 hours per pay period (equal to 17 days per year) • 11 paid holidays throughout the calendar year • Want to continue learning? We’ll support you 100% ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law. ___________________ Job Category DIC At ICW Group we offer a work environment that encourages entrepreneurialism and celebrates success. Our team members are hands-on contributors who are given the opportunity to make an impact. It's our people who make us an employer of choice and the vibrant company we are today.