Healthcare Systems and Technologies, LLC

Manage end-to-end implementation and adoption of healthcare software, deliver training, provide client support, and collaborate with internal teams to ensure successful onboarding and high customer satisfaction. | Bachelor's degree preferred, experience in software implementation and training, strong communication and presentation skills, ability to manage multiple priorities, and preferably healthcare or ASC background. | Open Position: Product Implementation Manager – Clariti Reports to: Client Onboarding Manager Location: Remote About Us: At HST Pathways, we’re passionate about transforming healthcare. Our innovative software empowers surgery centers to provide care that’s not only more cost-efficient but also leads to better outcomes for patients. Backed by Bain Capital, we’re a profitable, fully remote SaaS company that’s growing quickly and entering an exciting new stage of expansion. With that growth comes opportunity—for us, our customers, and the people who join our team. What We’re Looking For: We’re looking for someone who is authentic, inspiring, and motivated to grow. You’re a quick learner who enjoys working in a fast-paced, evolving environment. You value diversity and inclusion and want to be part of a company that puts people first. Our values resonate with you, and you’re ready to embody them in your daily work. In this role, you’ll roll up your sleeves and take on a high-volume workload with energy and enthusiasm. You are data-driven and results-oriented, but you also know the importance of building strong relationships and contributing to a positive team culture. Most importantly, you’re excited about the chance to make an impact—not only within our company but also in the broader healthcare community we serve. Why Join Us: At HST Pathways, you’ll find more than just a job — you’ll find a place to grow, contribute, and belong. We offer the flexibility of remote work and the stability of a well-backed, profitable company. You’ll collaborate with talented teammates who are passionate about healthcare innovation and committed to each other’s success. Responsibilities: The Product Implementation Manager is responsible for ensuring the successful implementation and adoption of our Clariti platform and associated product suite for Ambulatory Surgery Centers (ASCs). This role guides clients through the end-to-end implementation process, providing expert support and training to enable efficient use of system features, including inventory management, preference cards, revenue cycle management (RCM), billing, scheduling, reporting, and EHR. Key responsibilities include configuring system settings, coordinating and conducting both onsite and virtual training sessions, and developing tailored training materials that reflect ASC operations and adult learning principles. The Product Implementation Manager also provides ongoing client support, addresses complex issues with sound judgment, and collaborates with internal teams to ensure a seamless onboarding experience. Success in this role is measured by building strong client partnerships, driving confident adoption of our solutions, and ensuring sustained satisfaction through high CSAT scores and operational excellence. Deliver training on HST Pathways software products, using established tools and methodologies. Lead training sessions for facility administrators, office managers, clinical staff, and physicians, focusing on daily use, administrative functions, and role-specific responsibilities within each application. Proactively troubleshoot and diagnose software issues to determine whether they are application-related, escalating to the appropriate vendor when necessary. Coach clients and offer recommendations based on best practices informed by product and industry expertise. Create and maintain documentation and educational materials in partnership with the Learning and Development Team. Contribute to curriculum design and training content for product upgrades and new releases. Stay current with training best practices and adult learning methods to enhance learner engagement and knowledge retention. Research third-party vendor integrations to provide operational expertise and ensure seamless interaction with HST Pathways applications. Develop and update operational documentation, internal Knowledge Base content, and application Help Files to support staff and client learning. Collaborate with internal departments to identify content gaps and implement process improvements in client education and implementation. Partner with the implementation leadership team to support achievement of organizational OKRs and KPIs. Represent HST Pathways’ mission and values in all client and partner interactions, ensuring customer satisfaction throughout the implementation process. Qualifications: Bachelor’s degree preferred. Proficiency in Microsoft Office and related software tools. Background in healthcare, hospitals, or Ambulatory Surgery Centers preferred. Strong public speaking and presentation abilities. Excellent communication skills for both internal and external audiences. Ability to manage multiple tasks and priorities in a fast-paced, dynamic environment. Experience developing, implementing, and maintaining training curricula for new and existing products. Hands-on experience with software implementation and end-user training. Demonstrated success in training and educating peers, physicians, and other healthcare professionals. Ability to travel if needed. Team Culture We go beyond the expected. We strive to be the difference in everything we do and look for ways to innovate and deliver beyond expectations. We thrive through collaboration. We invest in our team and take pride in the success of others. We strive to make a positive impact. We are passionate our work and leverage our collective creativity and industriousness to make big things happen. We sharpen and share our expertise. We aspire to learn, grow, and share knowledge. We love the journey. We never lose sight of the fact that we are contributing to building a new model of healthcare delivery. Benefits Remote work environment Health benefits paid for employee Flexible Paid Time Off Policy 11 company holidays per year Paid parental leave 401K with matching contributions Learning and development allowance A diverse, inclusive, and fun team! HST Pathways celebrates diversity and is steadfast in fostering an inclusive work environment where employees feel valued, respected, and engaged. We champion and nurture a culture where inclusiveness is instinctive and fuels innovation, connection, and a strong sense of “One Team”. HST is deeply committed to representing and reflecting the unique experiences, perspectives and viewpoints of our employees, customers, and the communities we serve.

Manage end-to-end implementation and training of healthcare software products for Ambulatory Surgery Centers, ensuring client engagement, data configuration, and successful go-live. | Bachelor’s degree preferred, experience with SaaS implementations, strong communication skills, ability to manage multiple tasks, and willingness to travel up to 50%. | Open Position: Project Implementation Manager - Billing and RCM Applications Location: Remote Reports To: Client Onboarding Manager About Us HST Pathways is on a mission to transform healthcare with innovative software technology that enables surgery centers to provide more cost-efficient patient care and better outcomes. Our suite of solutions spans the entire case lifecycle, including scheduling, care coordination, clinical documentation, and revenue cycle. Backed by Bain Capital, we are the fastest growing ASC software company and serve over 1,600 clients, but we are just getting started and have plans to 10X the value we offer. However, our big ambitions are only as strong as the team behind them, which is why we are looking to build our team with the best. What we are looking for: A dynamic, self-motivated, determined individual who excels at navigating the business aspects of an Ambulatory Surgery Center (ASC) and keeping clients engaged and excited during implementation. An individual who loves to collaborate with others, problem solve and critically think through client situations. The Product Implementation Manager will be responsible for managing implementations from start to finish on one of our platforms encompassing all the features and functionalities needed to efficiently operate an ASC, regardless of size or scope. The individual will act as a guide for clients through project timelines and deliverables to achieve GoLive and project completion, while assisting with any issues or roadblocks encountered along the way. The individual is proficient in adult learning techniques and will be responsible for scheduling and executing both onsite and virtual trainings, developing training content, and providing additional support in all areas of training with Ambulatory Surgery Center (ASC) operations. Additionally, the Product Implementation Manager is responsible for facilitating data build and collection, which can include surgery center inventory maintenance, preference cards, scheduling, registration, Revenue Cycle Management (RCM), reporting, and EHR. Responsibilities: Act as the primary contact for Centers regarding their specific product – facilitating and leading the entire implementation and training process for your assigned product. Maintain up-to-date project tracking materials, including Rocketlane and Salesforce. Facilitate center build activities to ensure comprehensive database configuration in support of implementation projects. Responsible for explaining all client deliverables required for implementation, collecting them, and reviewing for accuracy and completeness. Communicate internally and externally the key inter-product dependencies related to their project. Provide onsite, classroom and/or remote end user training on the use of the software products utilizing the tools and methodologies supported by HST Pathways. Lead training sessions for facility super users, administrators, office managers, clinical staff and physicians on HST products to support facility workflow and maximize product utilization to enhance center's day to day operations. Coordinate and lead client meetings. Develop and maintain expertise in the supported product. Troubleshoot and analyze client challenges, offering best practice recommendations informed by product and industry expertise. Manage client communication in a timely manner. Identify at-risk projects and proactively address issues with Project Manager, Team Lead and Client Onboarding Manager. Perform or submit and monitor all project related tasks through ticketing and project plan tools. Support the client through all project phases and ensure timely deliverables are met. Travel to client sites to conduct center assessments, support the go-live phase and provide hands-on assistance with product use. Develop documentation and educational materials, as appropriate. Assist with curriculum design and training content to support upgrades and new products. Actively seek current training methods and best practices to facilitate training adult learners. Assist in writing operational documentation for use by other HST Pathways staff and customers. Assist in updating and developing our internal Knowledge Base and application Help Files. Work with various internal departments to analyze and identify content gaps to implement process improvements on client implementation and education. Assist on curriculum design and training content to support upgrades and new products. Assist in the assessment of workflow and/or solution issues that may or may not be related to HST Pathways’ applications and resolve the issue or refer the customer to the appropriate customer support vendor. Perform other duties as assigned. Adhere to all HST company policies including dress code, conduct, and security. Qualifications: Bachelor’s degree preferred Proficient in MS Office and related products Experience in Healthcare, Hospital, Ambulatory Surgery Centers preferred Strong verbal and written communication skills. Ability to manage many ongoing activities and tasks in a dynamic environment Experience implementing SaaS solutions and training end users preferred Ability to travel 50% Team Culture We go beyond the expected. We strive to be the difference in everything we do and look for ways to innovate and deliver beyond expectations. We thrive through collaboration. We invest in our team and take pride in the success of others. We strive to make a positive impact. We are passionate our work and leverage our collective creativity and industriousness to make big things happen. We sharpen and share our expertise. We aspire to learn, grow, and share knowledge. We love the journey. We never lose sight of the fact that we are contributing to building a new model of healthcare delivery. Benefits Remote work environment Health benefits paid for employee Flexible Paid Time Off Policy 11 company holidays per year Paid parental leave 401K with matching contributions Learning and development allowance A diverse, inclusive, and fun team! HST Pathways celebrates diversity and is steadfast in fostering an inclusive work environment where employees feel valued, respected, and engaged. We champion and nurture a culture where inclusiveness is instinctive and fuels innovation, connection, and a strong sense of “One Team”. HST is deeply committed to representing and reflecting the unique experiences, perspectives and viewpoints of our employees, customers, and the communities we serve.