ServiceTitan

Conduct high-value generative and evaluative research across field and consumer product areas to influence product vision and design priorities, mentor team members, and scale research capacity by coaching designers and product managers on usability testing. | Requires 5-8 years of product research experience with business users and end consumers and a bachelor's degree in a relevant field or equivalent experience. | Ready to be a Titan? ServiceTitan strives to be the best place our Titans have ever worked, so they can do the best work they've ever done. The Experience Design (XD) team is central to this mission. We solve real-world problems in the home services industry. We are passionate about bringing innovative and delightful solutions to traditional problems and workflows. Our ambitious team of product designers works closely with product managers, engineers, product marketers, and thousands of our users to help make their lives easier through technology. We embrace agile development and design thinking to ship dozens of new features monthly. We measure our success based on our customer's success. We strive for real impact. We are looking for a talented Senior User Experience Researcher to support research across two connected areas: Field (technician and consumer payments experience) and Consumer (marketplace and agents). This role researches both sides of our business — the trade professionals who use ServiceTitan every day, and our customers' customers: the homeowners and consumers who book, schedule, and experience service through the businesses we power. On Field, you'll partner with and be guided by our Staff User Experience Researcher, Field Enablement. On Consumer, you'll partner with our AI orchestration lead to ground the marketplace and agent experience in real consumer behavior. You'll also support our research democratization efforts, coaching Product Designers to plan and run their own self-service usability studies so research capacity scales beyond the research team itself. The Senior User Experience Researcher must be innately curious, passionate about user research and testing, and an organized and creative thinker eager to learn. They must also be open to exploring outside-the-box, innovative study and recruiting techniques to succeed as a member of our growing Experience Design team. This is an opportunity to leave your thumbprint on category-defining software actively disrupting the Home Services industry, at one of LA's rapidly scaling public SaaS company. What you'll do Conduct high-value generative and evaluative research on high-profile initiatives in Field (technician and consumer payments experience) and Consumer (marketplace and agents) Conduct research with our customers' customers — the homeowners and consumers who interact with ServiceTitan-powered businesses through marketplace and agent experiences — in addition to research with our direct trade-business customers Become the go-to expert on the people and problems relevant to Field and Consumer, including how these areas fit into the broader XD portfolio and how they compare to competitor offerings Generate actionable insights that measure how well Field and Consumer meet user needs, and use that data to influence product features, functions, and design priorities Facilitate a deep understanding of the problem space within Field and Consumer, and use those insights to influence the overall vision and roadmap for both areas Prioritize research questions aligned with Field and Consumer team goals, focusing effort on the most impactful research Create and evolve a research strategy for Field and Consumer, aligning with area goals and adjusting methods as studies require Collaborate with Data Science and Analytics to track the impact of research-driven recommendations on live products and features Use AI-assisted analysis to run "what if" scenarios in research reviews, and package reusable insight objects and prompts for the broader design and product org Mentor Associate UX Researchers executing the research strategy, and coach Product Designers and PMs on research exploration and discovery Support and scale a self-service usability testing program — coaching Product Designers to independently plan, run, and analyze their own usability studies with customers and internal subject matter experts, so research capacity grows without adding headcount Partner with Product Designers and other team members on the logistics of usability studies — scheduling, hardware, software, and remote or on-site sessions Work with internal recruitment channels, identify recruiting requirements, write screeners, and partner with recruiting teams to source appropriate participants — including both trade-business users and end consumers Participate in interviewing and evaluating UX Research candidates, applying best practices for hiring interviews and helping grow our network of research talent What you'll bring 5-8 years of demonstrated experience collaborating on new products or features from conception to launch Demonstrated experience conducting impactful research with both business users and their end consumers — ideally in a two-sided or multi-sided product context Experience conducting field research (e.g., contextual inquiry, in-home or on-site studies, ride-alongs) with technicians or frontline workers Demonstrated experience contributing to strategic research that results in high-impact product roadmap decisions Expert understanding of research methodologies and the ability to select the best method for a given task A strong portfolio of research deliverables that align with business objectives and deliver actionable insights that directly impact decision making Experience coaching or enabling non-researchers (designers, PMs) to run their own research — a plus Experience collaborating effectively across functions and teams Degree in Human-Computer Interaction, Design, Sociology, Psychology, Anthropology or related field, or equivalent practical experience Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. Use of AI Technology: We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. For candidates in the United States, the good faith salary ranges estimate for this role is Zone 1: $147,600 USD - $221,400 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA Zone 2: $137,900 USD - $206,900 USD Applicable for: All other US locations. International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.

Manage enterprise customer accounts to ensure product value and drive revenue through strategic relationship building and data-driven insights. | Requires 4+ years of account or project management experience with strong analytical and communication skills. | Job Description Ready to be a Titan? We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We are a group of driven, intelligent, hard-working, and fun people. If you are passionate about helping real hard working people, love technology, aren't afraid of a challenge or two, and have a desire to push yourself to your maximum potential, our CS team is where you belong. As a Customer Success Manager (Enterprise), you will actively manage and develop a portfolio of trades companies and play a key role in ensuring company revenue. The team consists of exceptional account managers who partner closely with the largest and most successful trade service companies in North America to ensure they are maximizing the incredible value of our software. You will directly influence the company's continued success, and help shape the future of the service industry. What you'll do: Develop a portfolio of ~35 Enterprise customer accounts, all of which are high-touch customers with complex needs. By regularly reaching out to your accounts, you will gather intelligence on how they are currently using our products and determine what features and services are most valuable to their businesses, while also coaching them on best practices. Build and maintain senior-level relationships with your customer accounts while creating a premium and high-caliber experience. Collaborate with customers by solving complex problems with out-of-the-box solutions to strategically and continually increase product value - All meetings and communications will be delivered with executive-level confidence. Help find new ways to continuously improve our customers experience, both in our product and processes. Analyze user engagement data and identify actionable insight - KPI’s will be reported on regularly. Organize ServiceTitan customers into appropriate segments for up-selling and cross-selling opportunities. Be a mentor and resource to new hires, and members of the non-Enterprise Success Team. What you'll bring: 4+ years of combined experience account and/or project management experience in a customer facing role. Proven ability to multi-task and manage multiple projects at a time with strong attention to detail. Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others. Demonstrated ability for and interest in project management and analyzing data sets. Intelligent, quick thinking, fast learning, and solution oriented. To be an adaptable team player with strong communication and organizational skills. < 15% travel nationwide . Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. Use of AI Technology: We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. For candidates in the United States, the good faith salary ranges estimate for this role is Zone 1: $92,600 USD - $139,000 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA Zone 2: $86,600 USD - $129,800 USD Applicable for: All other US locations. International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.

Provide first-line customer support resolving software issues and optimize workflows to improve sales and inventory processes. | Bachelor's degree or equivalent experience with strong troubleshooting, communication skills, and foundational bookkeeping knowledge. | Ready to be a Titan? We accompany our customers every step of the way, from the moment they partner with us, to the end of their journey. We work hard and like to have fun along the way. If you’re excited about helping small business owners in the trades, love technology, and aren't afraid of a challenge or two, our customer support team is where you belong. As a Customer Support Advocate (CSA), you’ll have the opportunity to become a ServiceTitan subject matter expert and quickly grow your career in meaningful ways. Our CSAs have the highest rate of internal transfers across the organization. The opportunities to build an exceptional customer experience and make an impact are endless. What You'll Do: Act as the first point of contact to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions Become a product expert for topics ranging through various stages of our customers Sales Cycle and Inventory Stock, and develop creative solutions and workflows that best meet customer needs Prevent escalations and de-escalate customers by leveraging support tools and resources such as the Salesforce Support Console, internal chatbot, as well as in-depth testing to efficiently resolve cases Provide comprehensive technical solutioning directly to ServiceTitan’s customers to resolve customer issues with high quality and speed. What You'll Bring: Bachelor’s degree preferred or equivalent experience in technical support An efficient, effective, and resourceful problem-solver with strong critical thinking skills, and troubleshooting abilities Excellent people skills: must be empathetic, patient, confident, good-humored, and able to interact well with a broad spectrum of personality types Ability to thrive in a feedback-oriented culture and stay level-headed in a challenging, rapidly changing environment Self-motivated and able to master complex software Customer-centric mindset, desire to learn, and can-do attitude Creative, out-of-the-box solutioning skills The ability to translate complex technical issues into tangible solutions Ability to prioritize, multi-task, and perform effectively under pressure Strong communicator in both written and verbal form Team player Intelligent, self-motivated, quick thinking, and fast learning Customer Obsession/Customer Centric Mindset Technical judgment Learning Agility Ability to effectively leverage AI-powered tools while exercising sound judgment to validate recommendations and ensure accurate customer solutions. Home/Commercial Service Industry knowledge a plus Foundational understanding of, or strong aptitude to quickly learn, recurring billing structures — Subscriptions, Memberships, and Service Agreements Basic Bookkeeping/Accounting Foundation (Reconciliation, Deferred Revenue, Revenue Recognition, Debits/Credits) Exposure to, or genuine interest in, ERP and payroll systems (ADP, NetSuite, SAP, or similar) and Payroll/Time-Tracking fundamentals such as pay structures, timesheet management, and pay calculation Strong data literacy and analytical curiosity, with a willingness to develop SQL skills and experience with reporting/BI tools such as Power BI or Tableau Proficiency in G-Sheet or Excel Preferred Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. Use of AI Technology: We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. For candidates in the United States, the good faith hourly rate estimate for this role is Zone 1: $21.01 USD - $31.49 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA Zone 2: $19.61 USD - $29.42 USD Applicable for: All other US locations. International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.

Manage enterprise customer accounts to maximize product value and revenue while building senior relationships and analyzing engagement data. | Requires 4+ years of account or project management experience with strong analytical skills and ability to manage complex projects. | Ready to be a Titan? We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We are a group of driven, intelligent, hard-working, and fun people. If you are passionate about helping real hard working people, love technology, aren't afraid of a challenge or two, and have a desire to push yourself to your maximum potential, our CS team is where you belong. As a Customer Success Manager (Enterprise), you will actively manage and develop a portfolio of trades companies and play a key role in ensuring company revenue. The team consists of exceptional account managers who partner closely with the largest and most successful trade service companies in North America to ensure they are maximizing the incredible value of our software. You will directly influence the company's continued success, and help shape the future of the service industry. What you'll do: Develop a portfolio of ~35 Enterprise customer accounts, all of which are high-touch customers with complex needs. By regularly reaching out to your accounts, you will gather intelligence on how they are currently using our products and determine what features and services are most valuable to their businesses, while also coaching them on best practices. Build and maintain senior-level relationships with your customer accounts while creating a premium and high-caliber experience. Collaborate with customers by solving complex problems with out-of-the-box solutions to strategically and continually increase product value - All meetings and communications will be delivered with executive-level confidence. Help find new ways to continuously improve our customers experience, both in our product and processes. Analyze user engagement data and identify actionable insight - KPI’s will be reported on regularly. Organize ServiceTitan customers into appropriate segments for up-selling and cross-selling opportunities. Be a mentor and resource to new hires, and members of the non-Enterprise Success Team. What you'll bring: 4+ years of combined experience account and/or project management experience in a customer facing role. Proven ability to multi-task and manage multiple projects at a time with strong attention to detail. Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others. Demonstrated ability for and interest in project management and analyzing data sets. Intelligent, quick thinking, fast learning, and solution oriented. To be an adaptable team player with strong communication and organizational skills. < 15% travel nationwide . Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. Use of AI Technology: We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. For candidates in the United States, the good faith salary ranges estimate for this role is Zone 1: $92,600 USD - $139,000 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA Zone 2: $86,600 USD - $129,800 USD Applicable for: All other US locations. International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits. We’re building the first end-to-end solution to transform the trades, a trillion-dollar global industry that’s been underserved by technology for far too long. Recognized by Forbes as one of the top cloud companies, we use our deep industry knowledge and technical expertise to develop solutions that empower everyday entrepreneurs to grow and scale their businesses. While our vision is bold, we always stay humble. Join us. We’re just getting started. Click here to view our Global Applicant Privacy Notice

Lead technical evolution of platform by pioneering AI innovation, building scalable performance testing, designing features, improving testing frameworks, and mentoring engineers. | 8+ years development experience with 3+ years in tooling or performance platforms, expert .NET and SQL skills, cloud infrastructure and AI tools experience required. | Ready to be a Titan? Over 50,000 people depend on ServiceTitan’s software to run their daily business operations. You will be a crucial part of the APEX Engineering team, responsible for the technical evolution of our product, platform, and tooling ecosystem. We are a rapidly growing, reliability-driven organization passionate about automation, engineering productivity, and modern technology. We are looking for a technically capable, forward-looking engineer who can balance rapid iteration with long-term strategic thinking. In this role, you won't just be building software; you will be pioneering AI innovation, building platforms that ensure Trust in AI, and spearheading our performance engineering initiatives. If you are comfortable with ambiguity, love solving complex problems on the Microsoft .NET platform, and want to build best-in-class tools adopted across the entire company, you might find your perfect fit here. What you’ll do: As a Senior Software Engineer in APEX, you will own critical tooling and strategy from the local machine through to production, providing observability and fostering a quality mindset across the board. Expect a roughly 70% development and 30% architecture/mentorship/requirements split. Pioneer AI Innovation & Trust: Drive the integration of AI within our engineering tooling and product features. You will build transparent, reliable systems that champion "Trust using AI," ensuring our automated platforms are both cutting-edge and deeply secure. Build the Performance Platform: Architect, develop, and scale our performance testing platform from the ground up. You will define technical SLAs, build out capacity planning tools, and establish comprehensive production performance monitoring to guarantee system reliability at scale. Architect & Implement: Design and implement user-facing features and shared services end-to-end, working closely with product managers, designers, and architects to guarantee thorough system-level checkpoints. Evolve Test Productivity: Build, improve, and speed up testing frameworks, libraries, and shared services. Enable engineering teams to self-service across internal tooling, public cloud (Azure/AWS), and Kubernetes. Evaluate & Mentor: Assess third-party tooling, educate peers on best practices, and mentor engineers to elevate the team's overall velocity and success. What you’ll bring: We need someone who empathizes with our users and champions their experience through a data-driven approach. Experience: 8+ years of hands-on software development experience, with at least 3+ years specifically focused on building tooling, shared services, or performance platforms for engineering teams. Core Technical Mastery: Expert-level knowledge of the Microsoft .NET technology stack (C#, ASP.NET MVC, Web APIs) and SQL databases. Familiarity with Object-Oriented Programming, Python, and front-end frameworks (HTML5, JavaScript, React). Performance Engineering Deep-Dive: Proven ability to build horizontally scalable test services. Deep expertise in performance testing, load generation, defining system SLAs, and utilizing production observability/monitoring tools. AI Acumen: Experience building, testing, or integrating AI-driven tools, with a strong understanding of how to build reliable, trustworthy guardrails around AI implementations. Cloud & DevOps: Hands-on experience with public cloud infrastructure (Azure/AWS), containerization (Kubernetes/Docker), and CI/CD tools (TeamCity, Jenkins, CircleCI, Git). Quality Mindset: Deep familiarity with the Test Pyramid, Agile Test Quadrants, and creating test data across complex environments. Education: B.S., M.S., or Ph.D. in Computer Science, Physics, Engineering, or a related technical field. Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. Use of AI Technology: We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. For candidates in the United States, the good faith salary ranges estimate for this role is Zone 1: $163,400 USD - $245,000 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA Zone 2: $152,600 USD - $229,000 USD Applicable for: All other US locations. International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits. We’re building the first end-to-end solution to transform the trades, a trillion-dollar global industry that’s been underserved by technology for far too long. Recognized by Forbes as one of the top cloud companies, we use our deep industry knowledge and technical expertise to develop solutions that empower everyday entrepreneurs to grow and scale their businesses. While our vision is bold, we always stay humble. Join us. We’re just getting started. Click here to view our Global Applicant Privacy Notice

Lead feature roadmap and delivery for exteriors production workflows, focusing on operational efficiency and AI-powered solutions. | 5+ years product management in B2B SaaS, operational workflow product experience, strong communication and data-driven decision-making skills. | Ready to be a Titan? At ServiceTitan, we're building the operating system for the trades. As we continue to scale, we're looking for a Senior Product Manager to join our Exteriors vertical and help transform how roofing, siding, gutters, and windows contractors run their businesses end-to-end. You'll focus on surfacing the operational gaps that cost contractors time and money, and building the tools that close them. You'll bring a AI-forward mindset to solve real operational problems in ways that feel built for the future of scaled operations. The position starts persona-focused, giving you the opportunity to develop genuine expertise in how exteriors professionals work, with clear room to grow into feature and domain ownership as you build that foundation. What you'll do: • Own the feature roadmap and delivery for production workflows in the Exteriors segment. • Map the end-to-end workflow of enterprise customers to identify friction points, inefficiencies, and gaps that create rework, delays, or lost revenue. • Lead customer discovery and market research to build deep fluency in how exteriors businesses actually operate. • Translate complex, multi-step field operations into intuitive product experiences that work for office and field staff. • Partner with engineering and design to ship AI-powered features - including intelligent recommendations, automated workflows and agentic first experiences - that measurably reduce manual work for operators at scale. • Define, track, and communicate success metrics tied to efficiency gains, adoption, and customer outcomes. • Work across engineering, design, data, and GTM teams to align on advanced AI solutions and ship features that drive measurable business value for customers. • Identify, track, and resolve cross-team dependencies before they become blockers. What you'll bring: • 5+ years of product management experience, with a strong track record in B2B SaaS. • Experience owning operational, workflow, or field-service products. • Experience serving construction, trades, or service businesses is a big plus. • Sharp instincts for workflow analysis: you can walk through how a business operates, spot where things break down, and design solutions that actually fit the job. • Ability to balance complex operational realities with a relentless focus on simplicity and ease of use. • Data-driven approach to prioritization and decision-making, with the ability to define outcomes and measure impact. • Strong communication and stakeholder skills-you can bring clarity to complex problems and generate alignment across stakeholders. • Self-starter mentality: you take initiative, operate with ownership and urgency when necessary. Why This Role Matters: Exteriors contractors run complex, high-stakes jobs where a misstep in production-a missed delivery, a scheduling conflict, an incomplete inspection-can unwind weeks of sales work. Your job is to make sure that doesn't happen. By building tools that give contractors visibility, control, and efficiency across the production lifecycle, you'll help them protect their margins, grow their capacity, and build businesses that scale. Be Human With Us: Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us. Use of AI Technology: We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams. What We Offer: When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career: • Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. • Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. • Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. For candidates in the United States, the good faith salary ranges estimate for this role isZone 1: $147,600 USD - $221,400 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WAZone 2: $137,900 USD - $206,900 USD Applicable for: All other US locations.International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.