ServiceTitan

Assist customers with software via multiple channels, develop solutions, and provide feedback to improve products. | Strong interpersonal skills, ability to learn complex software quickly, troubleshooting skills, and adaptability to a fast-changing environment. | Ready to be a Titan? We accompany our customers every step of the way, from the moment they partner with us, to the end of their journey. We work hard and like to have fun along the way. If you’re excited about helping small business owners in the trades, love technology, and aren't afraid of a challenge or two, our customer support team is where you belong. As a Customer Support Advocate (CSA), you’ll have the opportunity to become a ServiceTitan subject matter expert and quickly grow your career in meaningful ways. Our CSAs have the highest rate of internal transfers across the organization. The opportunities to build an exceptional customer experience and make an impact are endless. What You'll Do: Utilize support tools to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions. Become a product expert and develop creative solutions and workflows that best meet customer needs. Influence product changes by submitting bugs to our developers and ensuring resolution of bug fixes. Champion customer needs by sharing feedback and concerns with internal stakeholders. What You'll Bring: Excellent people skills: must be empathetic, patient, confident, good-humored, and able to interact well with a broad spectrum of personality types. Ability to thrive in a feedback-oriented culture and stay level-headed in a challenging, rapidly changing environment. Self-motivated and able to master complex software. An efficient, effective, and resourceful problem-solver with strong critical thinking skills and troubleshooting abilities. Quickbooks/accounting knowledge a plus. Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected hourly rate for this role for candidates residing in the United States is between $19.42 USD - $25.96 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits. We’re building the first end-to-end solution to transform the trades, a trillion-dollar global industry that’s been underserved by technology for far too long. Recognized by Forbes as one of the top cloud companies, we use our deep industry knowledge and technical expertise to develop solutions that empower everyday entrepreneurs to grow and scale their businesses. While our vision is bold, we always stay humble. Join us. We’re just getting started. Click here to view our Global Applicant Privacy Notice

Lead and develop a high-performing customer success team, craft and execute strategic plans to maximize retention and expansion, and build executive relationships with key clients. | Over 10 years of managing large SaaS accounts, proven leadership in high-growth environments, strategic planning, and experience with enterprise clients and metrics like retention and expansion. | Ready to be a Titan? As the Director of ServiceTitan’s Strategic Residential Customer Success team, you will lead a passionate and dedicated group of Strategic Customer Success Managers to provide an exceptional experience for ServiceTitan’s Strategic Accounts. In this role, you will take on the critical role of shaping and executing on ServiceTitan’s strategy for retention, adoption, and customer satisfaction. What you'll do: Lead Customer Success Strategy: Develop and execute a world-class strategy focused on maximizing Net Dollar Retention (NDR) and ensuring marquee customers exceed their desired business outcomes. Scale Strategic Playbooks: Design and implement repeatable, scalable playbooks tailored for enterprise-level accounts to accelerate time-to-value and ensure a high-impact experience. Mentor & Develop Talent: Lead and inspire a team of Strategic Managers and CSMs, focusing on upskilling and empowering them to proactively drive customer value. Establish Operational Excellence: Maintain a data-driven operating cadence to track key business drivers, forecast retention, and drive strategic decision-making. Drive Cross-Functional Collaboration: Partner with Sales, Professional Services, and Product teams to ensure a seamless journey from initial sale through post-implementation. Cultivate Executive Relationships: Build trusted, "C-suite" relationships with owners and general managers at our most significant strategic accounts. Own Customer Escalations: Act as the final point of resolution for major escalations, implementing long-term process improvements to mitigate future risk. Systems and Process: Own systems, processes and continuous improvement of the CS framework to deliver a superior customer experience (including; executive business reviews, customer journey gates, COE, and cross functional teaming) What you'll bring: We are looking for a visionary leader who balances empathy for the customer with a relentless focus on revenue growth, team development and complex problem solving. Experience: 10+ years managing large, high-value, complex books of business within a SaaS environment. Leadership: Exceptional talent management skills with a track record of developing top-tier teams in high-growth, fast-paced settings. Strategic Expertise: Proven track record of mapping customer journeys and scaling success playbooks for an enterprise/strategic client base. Analytical Mindset: Deep accountability for performance metrics, specifically Retention and Expansion (Upsell/Cross-sell). Communication: Ability to inspire a team and build rapport with executive-level stakeholders. Technical Familiarity: Ideally, experience working with complex, business-critical B2B software solutions. Software experience: Gainsight & Salesforce experience preferred Ability to travel up to 50% Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $166,500 USD - $222,700 USD, and this position is commission-eligible. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes equity and a holistic suite of benefits. We’re building the first end-to-end solution to transform the trades, a trillion-dollar global industry that’s been underserved by technology for far too long. Recognized by Forbes as one of the top cloud companies, we use our deep industry knowledge and technical expertise to develop solutions that empower everyday entrepreneurs to grow and scale their businesses. While our vision is bold, we always stay humble. Join us. We’re just getting started. Click here to view our Global Applicant Privacy Notice

Lead and manage partner co-marketing initiatives, develop strategies, and optimize campaign performance to support business growth. | Extensive experience in partner marketing, strategic B2B partnerships, and managing cross-functional teams in a SaaS environment. | Ready to be a Titan? We are looking for a Head of Partner Marketing (Sr. Manager) to lead and manage our co-marketing initiatives with partners within ServiceTitan’s Partner Program (PP). This role is ideal for a B2B marketing leader with strong business acumen, experience in partner marketing and brand programs, excellent operational rigor, strong cross-functional collaboration skills and a passion for driving measurable impact through focused initiatives. In this role you will operationalize partner marketing across the Partner Program and collaborate directly with top strategic partners to deepen their relationship with ServiceTitan. What you'll do: Strategic partner program: Lead a team of partner marketers supporting ServiceTitan’s Partner Program. Responsible for developing and executing co-brand partner marketing strategies to support business growth, brand expansion and industry penetration. Develop and execute a partner strategy to align marketing efforts of ServiceTitan and our partners, specifically aligning partners to brand programs. Ensure co-branded campaigns maintain the integrity of the ServiceTitan brand Operational Excellence & Leadership Build and maintain trust with key internal (Brand, Business Development, Marketing Centers of Excellence, Enablement) and external stakeholders (partners) to drive successful outcomes. Define KPIs, track marketing performance and demonstrate business impact to optimize partner marketing campaign initiatives and co-brand strategies. Report on insights and optimizations to marketing, partner, and business executive leadership. Lead a team of partner marketing professionals, providing mentorship, guidance and support to ensure the team’s success. What you'll bring: Bachelor's degree in Marketing, Communications, Business, or a related field; MBA is a plus. 8+ years of experience in partner marketing and/or strategic B2B partnerships, with strong understanding of brand marketing and B2B SAAS environment Proven ability to manage complex partnerships and work in cross-functional, matrixed environments, while collaborating with diverse teams Demonstrated experience in building and executing successful co-marketing campaigns and scalable co-marketing strategies that drive awareness, engagement and growth across a broad ecosystem of partners. Strong strategic thinking and problem-solving skills with the ability to translate business goals into effective org strategies Exceptional communication, negotiation and stakeholder management skills, with the ability to articulate ideas, influence stakeholders, and build consensus Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $151,100 USD - $202,100 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits. We’re building the first end-to-end solution to transform the trades, a trillion-dollar global industry that’s been underserved by technology for far too long. Recognized by Forbes as one of the top cloud companies, we use our deep industry knowledge and technical expertise to develop solutions that empower everyday entrepreneurs to grow and scale their businesses. While our vision is bold, we always stay humble. Join us. We’re just getting started. Click here to view our Global Applicant Privacy Notice

Evaluate, negotiate, and sign partnerships to expand ServiceTitan's App Marketplace, collaborating across teams to drive strategic growth. | Over 6 years of experience in business development, management consulting, or product management, with strong negotiation, strategic thinking, and cross-functional collaboration skills. | Ready to be a Titan? Our Business Development organization is a highly strategic team responsible for assessing, validating, building and launching new business opportunities to accelerate growth at ServiceTitan while making a meaningful impact to our customers. We've driven exponential revenue growth and will be instrumental in continuing that trajectory in 2026 and beyond. Our team is composed of intellectually curious, hardworking, self-starting, and customer-oriented individuals who act with intentional urgency in accomplishing company-wide objectives. At ServiceTitan, our goal is to build innovative products, provide extraordinary services & become the operating system of the Trades industries. About this Role: As the Manager of Business Development, you will be part of a highly talented and fast-paced team that is responsible for relaunching and scaling our App Marketplace Program at ServiceTitan. Business Development Manager In this role, you will source, evaluate, negotiate, and sign partnerships that accelerate our entry into new markets or solidify our footing in existing ServiceTitan segments. This role will focus on integrated partnerships and be responsible for both evaluating and signing net-new partnerships as well as contributing to a broader go-to-market strategy for our App Marketplace. You will partner closely with key stakeholders in Product Management, Sales, Success, and Support to drive impact to company and department goals via partnerships and integrations. Balancing both hard and soft skills, the Manager of Business Development is equally at ease building & managing a complex GTM roll-out model as they are presenting a business case to an executive audience or negotiating commercial deal terms with a prospective partner. The ideal candidate is a strong collaborator and has worked closely with technical and business stakeholders to drive positive business outcomes. This individual will have a well-rounded background -- including strategic thinking, data analysis, and program management -- potentially drawing from a wide array of previous roles such as Business Development, Management Consulting, Business Operations, or Product Management. What you’ll do: Drive the expansion of our App Marketplace by evaluating, negotiating, and ultimately acquiring partners that compliment ServiceTitan’s current product offerings and are in service of a broader product strategy Collaborate with leaders across ServiceTitan’s Product, Sales, Success, and Support organizations to inform our integration partnership and integration strategy Develop business cases using quantitative and qualitative analyses, evaluate multiple financial models to monetize partnerships, and related deliverables; Size revenue and efficiency opportunities, prioritizing activity accordingly Develop a deep understanding of customer needs, identify gaps in core product functionality, and identify the right set of integrations and accompanying enhancements Support shaping and continuously refining the App Marketplace program, optimizing for efficiency, growth and commercial value, across our customer, partner, and internal team stakeholders Effectively communicate ServiceTitan’s product vision to the partners both in and outside of our App Marketplace program Help scale the team and our supporting partner programs to keep up with the expanding needs of ServiceTitan’s strategic objectives Support the management of ServiceTitan’s partner integrations ecosystem, collaborate with internal and external stakeholders to ensure goals and performance meet expectation of measurable positive impact most importantly to customers, but also for ServiceTitan and Partners Work in close collaboration with the GTM and Product Solutions sides of the ServiceTitan App Marketplace team to ensure clean handoffs and effective launches for all partners brought into the ecosystem What you’ll bring: 6+ years of relevant work experience preferably in Business Development, Management Consulting, Business Operations, or Product Management within SaaS companies Bachelor's Degree; MBA or equivalent experience preferred Excellent business development skills, particularly with sourcing, evaluating, negotiating and signing software integration partnerships Ability to build strong relationships internally and externally, and work effectively cross-functionally Experience in developing and presenting a business case to persuade senior stakeholders into taking a recommended action, including creating financial support, generating data-driven insights, and telling a compelling story Ability to work autonomously, to meet tight deadlines, and to thrive in a fast paced environment with shifting priorities Demonstrated excellence in cross-functional verbal and written communication, with the ability to simplify and explain complex problems to stakeholders of all levels Excellent organizational skills with a demonstrated ability to multitask and handle multiple priorities appropriately Comfort in absorbing an unstructured set of thoughts and developing a strategic vision to execute High motivation, initiative and positive attitude Knowledge of Trades Industries preferred Benefits: In addition to base salary, total compensation package also includes an annual bonus, equity and a holistic suite of benefits. Opportunities to grow in both skill and responsibility as the company continues to grow as a recently listed, and high growth public company Exposure and responsibility to interact and network with top executives at the best trades industry businesses Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $136,600 USD - $182,600 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits. We’re building the first end-to-end solution to transform the trades, a trillion-dollar global industry that’s been underserved by technology for far too long. Recognized by Forbes as one of the top cloud companies, we use our deep industry knowledge and technical expertise to develop solutions that empower everyday entrepreneurs to grow and scale their businesses. While our vision is bold, we always stay humble. Join us. We’re just getting started. Click here to view our Global Applicant Privacy Notice

Build and maintain long-term customer relationships, drive customer success and retention, and collaborate with internal teams to ensure customer satisfaction. | Minimum 2+ years in customer-facing roles, strong communication skills, ability to manage multiple projects, and experience with product training and data analysis. | Ready to be a Titan? As a CSM Team Customer Success Manager, you play a crucial role in ensuring our customers’ success and satisfaction. You’ll be responsible for building strong relationships with our customers, understanding their needs, and empowering them to set big goals with ServiceTitan as the ultimate tool to achieve the extraordinary in their business. You will serve as the preferred CSM to a designated list of customers assigned to the CSM Team and partner with these customers to optimize their use of ServiceTitan to drive business results. In doing so you will be a key driver ensuring retention and growth of ServiceTitan’s revenue. You will interact with these customers both as their success point of contact and by leveraging tools to consistently engage in proactive touchpoints to continue pacing their journey with ServiceTitan. As a member of the CSM Team, you will be passionate about delivering customer transformations and answering questions like: What’s the most valuable transformation I can offer my customer? What’s the fastest way I can deliver that value to them? How can my communication make their life easier? How can I build a long-term relationship with them and truly make them feel at home with the ServiceTitan family? What you'll do: Account Ownership: Act as a “preferred CSM” to approximately 100 accounts assigned to CSM Team, serving as the main point of contact for the customer, our executive team, and any internal partners regarding these accounts Relationship Management: commit to exceeding customer expectations, maintain long-term, senior-level relationships with your account’s POCs, take ownership of challenging customer situations, manage them effectively, and see them through to resolution Drive Value and ROI: guide customers to maximize their business through an intimate understanding of the ServiceTitan platform, with the ability to resolve complex issues and create comprehensive, customer-facing value plans to demonstrate ROI of ServiceTitan to key stakeholders Reactive Engagement: act as the primary point of contact for customer inquiries and issues, working closely with internal teams to drive timely resolutions Proactive Engagement: Proactively reach out to customers through phone calls and written communication to understand their goals, and roadblocks, and ensure their needs are met Utilize reactive and proactive outreach in addition to developing strategies to work with and speak to all customers in your care on a regular cadence Data Analysis: Utilize data to track customer success metrics and leverage user engagement data to design targeted campaigns that proactively engage with customers who are not utilizing key features of ServiceTitan vital to achieving their desired outcomes (digital success campaigns, remote workshops, proactive customer calls, etc.) Mitigate Escalations and Churn Risk: Monitor account health and flag risk behaviors to engage with customers proactively before escalations or churn risks arise in addition to owning and defusing challenging customer situations, should they arise, turning them into an opportunity for positive outcomes and increased customer loyalty Facilitate Resolutions: Approach all customer interactions with a positive, can-do attitude, identify customer pain points, and work with cross-functional teams to provide effective solutions, Provide Product Training: Provide training and guidance to customers, ensuring they utilize our software effectively, drive customer engagement in webinars, ember, spark or community Create Promoters: Seek ways to improve customer satisfaction and raise customer advocacy (NPS), by finding new ways to continuously improve our customers’ experience, both in the use of our product and through improved internal processes Project Management: break down complex issues and stay highly organized in managing customer accounts, ensure timely follow-ups, and document interactions Gross Revenue Retention: Monitor customer usage and engage in renewal discussions (both core and pro products) to ensure long-term satisfaction, and account retention and maximize up-selling and cross-selling opportunities Feedback Collection: Gather and relay customer feedback to the product and development teams for continuous improvement. Customer Loyalty: Identify opportunities for customer advocacy, such as success stories, the torch network, and referrals. What you'll bring: 2+ years in customer-facing roles, customer success/account management, and/or sales experience preferred A customer value, ROI, and business outcome-driven mindset Skills in product training, and comfortable “re-re-selling” the customer on ServiceTitan Strong de-escalation and problem-solving skills. Highly skilled in written and verbal communication Proven ability to multi-task and manage multiple projects at a time with strong attention to detail Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others Quick thinking, fast learning, and solution-oriented, with an ability to think outside the box and see things through to resolution Self-motivated and able to work effectively in a remote setting Highly organized and detail-oriented Project management skills and experience are a plus. Exceptional organizational and time management skills Empathetic with a customer-focused approach Passion for phone-based customer interactions Preferred Skills and Experience Project management Sales Data or Business performance analytics Operational use of SalesForce, Gainsight, and Tableau Highly proficient in ServiceTitan workflows and best practices Able to work PST/MST hours Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $58,400 USD - $78,100 USD, and this position is commission-eligible. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes equity and a holistic suite of benefits. We’re building the first end-to-end solution to transform the trades, a trillion-dollar global industry that’s been underserved by technology for far too long. Recognized by Forbes as one of the top cloud companies, we use our deep industry knowledge and technical expertise to develop solutions that empower everyday entrepreneurs to grow and scale their businesses. While our vision is bold, we always stay humble. Join us. We’re just getting started. Click here to view our Global Applicant Privacy Notice

Analyze and report on customer success metrics, build dashboards, and drive strategic initiatives to improve customer experience and operational efficiency. | 4-6+ years of experience in data analysis, SaaS or management consulting, with proficiency in SQL, Tableau, and dashboard creation, and experience with customer success platforms preferred. | Ready to be a Titan? What you'll do: Take ownership over measuring weekly, monthly, and quarterly performance and forecasting to understand customer satisfaction, engagement, challenges, and opportunities Use SQL / Tableau to construct data sets and build dashboards reporting on CS program’s health and key initiatives Generate and present insights / recommended actions to senior leadership to help drive outcomes for our CS team Look around corners to understand where opportunities exist to improve CS team efficiency and customer experience Operational Strategy Be forward-thinking on business cases and problems, and how the CS team can be geared to help solve (e.g., process enhancements, systems and technical enablement, etc.) Drive customer-facing strategy to maximize ROI for ServiceTitan users, and drive increased adoption of new features, reduce churn risks, etc. Solve the toughest customer and CS team pain points to help make our customers successful Special Projects: Fully own high impact initiatives and drive from opportunity identification / strategic incubation to ongoing execution and iteration What you'll bring: 4-6+ years of work experience in a combination of high growth tech companies and/or management consulting Functional experience in operations / business operations / revenue operations / FP&A within the SaaS space is preferred Diversity and Inclusion considerations: Racial Diversity Gender Diversity Must-have skills/capabilities for successful candidate: Experience running quantitative analyses, and publishing findings in dashboard format (e.g. strong experience with Excel/GSheets, Tableau, SQL, [Python is a plus]) Experience in one or more Customer Success platforms (e.g., Gainsight, ChurnZero, Planhat, etc.) preferred Ability to distill complex issues into concrete action plans, manage execution, and drive results To be energized by ambiguity and dynamic working environments that provide a diverse experience and opportunity to tackle different problems To know how to balance getting the details right while still moving fast Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $136,600 USD - $182,600 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits. We’re building the first end-to-end solution to transform the trades, a trillion-dollar global industry that’s been underserved by technology for far too long. Recognized by Forbes as one of the top cloud companies, we use our deep industry knowledge and technical expertise to develop solutions that empower everyday entrepreneurs to grow and scale their businesses. While our vision is bold, we always stay humble. Join us. We’re just getting started. Click here to view our Global Applicant Privacy Notice

Partner with sales to lead product demos, analyze customer compatibility, support up-selling, and collaborate with cross-functional teams. | 1-2 years in Solutions Engineering or relevant sales/product/engineering experience, strong communication skills, proactive problem-solving, and a desire to learn. | Ready to be a Titan? ServiceTitan’s Sales team plays a critical role in showing potential customers the value our software can deliver to their respective businesses. This is not a one-person feat - it takes an extraordinary team with our Solutions Engineering team being a vital component.We are looking to bring on a talented Pro Products Solutions Engineer who can help existing customers adopt new features by utilizing a harmonic blend of sales skills, technical software expertise, and deep understanding of our customers’ business processes. A successful candidate must be able to distill complex information and concepts into simple to understand and practical business context for the prospect in both an empathetic and articulate manner. You are motivated by complex technical challenges and are determined to solve them while working with cross-functional partners to ensure there is alignment in presenting the best solutions for our customers.This role will be based in either Atlanta, GA, Los Angeles, CA, Salt Lake City, UT, or remote. What you’ll do: • Partner with the Pro Sales team to lead custom product demonstrations based upon business process and workflow of existing customers • Analyze and provide objective feedback for Account Managers if customers are compatible with the recommended product and/or features • Support on any up-selling opportunities to current customers on additional ServiceTitan products to drive increased recurring revenue • Reposition customer objections by providing creative workflow solutions based upon deep knowledge of ServiceTitan’s software and the advantages of our product versus the competition • Create clear documentation and approach for delivery to the implementation team • Maintain and update industry-specific scripts for the internal team to use during demos • Respond to functional and technical elements of RFIs/RFPs • Collaborate with cross-functional teams to share consumer insights • Be the subject matter expert on any product updates and/or releases to address any potential implications for business owners What you’ll bring: • 1-2 years of experience in Solutions Engineering and/or relevant experience in Sales, Product, or Engineering • Background in the Trades and/or Marketing a plus • Proven track record of success within or assisting the Sales organization at previous company • Natural ability to think and act proactively to address roadblocks and issues • Strong communication skills to work effectively with a group of people • A desire to constantly learn and apply these learnings in your day-to-day Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: • Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. • Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. • Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $97,200 USD - $104,000 USD, and this position is commission-eligible. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes equity and a holistic suite of benefits.

Lead product vision, develop roadmaps, and collaborate across teams to deliver impactful SaaS solutions for contractors. | Extensive experience in product management, especially in SaaS, with strong collaboration, data-driven decision-making, and stakeholder influence skills. | Ready to be a Titan? We solve real-world problems in the specialty trades and construction industry—and we’re looking for a visionary Senior Product Manager to help contractors strengthen the long-term relationships that power their recurring revenue. Our customers depend on us to simplify complex workflows, improve communication across field and office teams, and drive sustainable growth in their businesses. You’ll join a passionate, collaborative team of product managers, designers, analysts, technical project managers, engineers, and product marketers working together to deliver innovative solutions that make life easier for hard-working trades professionals. We embrace agile product development, customer-driven discovery, and rapid iteration to ship high-impact features with measurable value. Our success is real only when our customers are succeeding and growing. We are expanding our team and seeking a Senior Product Manager to lead the product domain responsible for helping contractors drive, retain, and grow ongoing customer relationships and the recurring revenue they generate. Your work will shape the tools that empower contractors to deliver proactive service, increase customer loyalty, streamline operational processes, and create predictable long-term value in their businesses. What you’ll do: Lead the Vision & Strategy Create, articulate, and champion the long-term vision for tools that help contractors grow and sustain their base of recurring customers. Develop a strategy centered around contractor success—predictable revenue, improved retention, and streamlined delivery of recurring services. Own the Roadmap & Product Execution Own and drive the roadmap for recurring-revenue and relationship-management capabilities, from conception through launch. Prioritize opportunities balancing customer impact, business value, and technical feasibility. Lead cross-functional discovery, research, design, validation, requirements development, sprint planning, and iterative development. Cross-Functional Leadership Work closely with engineering, UX, data, and go-to-market teams to deliver high-quality solutions that scale. Partner with sales, support, and customer success to drive adoption and ensure customers understand best-practice workflows. Manage and resolve customer escalations while balancing roadmap commitments. Go-to-Market & Change Management Collaborate with product marketing on positioning, launch plans, and internal enablement. Partner with training and onboarding teams to drive customer adoption and retention. Measure Success Establish and track KPIs related to revenue impact, retention, engagement, platform adoption, and customer satisfaction. Use data, experimentation, and customer insights to iterate and continuously improve. What you’ll bring: 5+ years in product management, with significant experience in B2B SaaS; experience serving construction or service contractors is a strong plus. Experience building subscription, recurring billing, scheduling, or retention-focused products is highly preferred. Proven track record of shipping impactful features end-to-end, from research to release to adoption. Strong ability to break down complex workflows and design solutions that are intuitive for a diverse user base (office staff, field techs, business owners). Data-driven mindset with experience defining, measuring, and communicating outcomes. Exceptional collaboration skills with the ability to influence cross-functionally and generate alignment across engineering, design, GTM, and leadership stakeholders. Excellent storytelling and communication abilities—able to turn detailed insights into clear, compelling narratives and executive summaries. A self-starter mentality: you take action, operate with ownership, and thrive in a fast-paced, high-growth environment. Bachelor’s degree required; advanced degree (MBA or technical MS) is a plus. Why This Role Matters: Your work will directly influence contractors’ ability to build stable, predictable businesses with thriving, long-term customer relationships. By empowering trades professionals to deliver proactive service and grow recurring revenue, you’ll help create a more efficient, resilient, and profitable future for the industry. Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $136,600 USD - $182,600 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits. We’re building the first end-to-end solution to transform the trades, a trillion-dollar global industry that’s been underserved by technology for far too long. Recognized by Forbes as one of the top cloud companies, we use our deep industry knowledge and technical expertise to develop solutions that empower everyday entrepreneurs to grow and scale their businesses. While our vision is bold, we always stay humble. Join us. We’re just getting started. Click here to view our Global Applicant Privacy Notice

Lead the development and scaling of Conversational AI products, manage AI engineering teams, and align AI initiatives with organizational goals. | Requires 5+ years in AI/ML leadership, expertise in NLP, LLMs, transformer architectures, and coding in Python, with experience in deploying production AI systems. | Ready to be a Titan? The AI engineering organization at ServiceTitan is looking for a leader who will drive the AI strategy to support our growth now and in the future. The ideal candidate will have experience with growing and managing an AI engineering team within a product company, with the capability of bringing a clear understanding of the business goals behind conversational interfaces and anchoring the team’s work in the context of the broader organizational strategy. They will work with business stakeholders across the company and support the creation of a global Conversational AI competency. What you'll do: Lead teams, in charge of end-to-end development of Conversational AI Agents, from ideation and prompt engineering to production deployment and evaluation. Partner with Product to identify high-impact AI Agent and Chatbot opportunities for workflow automation. Educate the organization on LLM capabilities and trade-offs (latency, cost) to drive superior customer experiences. Oversee data curation, knowledge base construction, and feedback loops essential for successful RAG pipelines. Implement scalable LLMOps frameworks for supporting, evaluating, and securing agent deployments. Research and apply advanced techniques (multi-agent systems, function calling, fine-tuning) to enhance agent capabilities. Align with Engineering and Product leadership on roadmaps to ensure timely delivery of robust production agents. Stay abreast of GenAI trends and integrate new architectures to advance organizational goals. Design and scale a high-velocity AI Engineering organization, focusing on leadership development, organizational culture, and global talent acquisition strategies to sustain rapid growth. What you'll bring: Education: MS/Ph.D. in Computer Science, Artificial Intelligence, Computational Linguistics, or a similar quantitative discipline required. Leadership: 5+ years of experience in ML or AI engineering leadership roles, specifically managing teams shipping production software. Technical Expertise: Hands-on knowledge of modern NLP, Large Language Models (LLMs), Transformer architectures, RAG pipelines, and Agentic workflows (planning, reasoning, tool use). Data Systems: Expertise in vector databases, knowledge graphs, and SQL; experience with handling unstructured text data at scale. Coding: Strong coding experience in Python (required), with familiarity with modern AI frameworks (e.g., LangChain, LlamaIndex, PyTorch, Hugging Face). Communication: Great communication skills, including the ability to communicate complex AI concepts (like hallucinations or context windows) to business stakeholders. Adaptability: Demonstrated ability to adapt to new technologies and learn quickly in the fast-paced Generative AI landscape. Soft Skills: Strong written and presentation communication skills. Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $221,400 USD - $296,100 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits. We’re building the first end-to-end solution to transform the trades, a trillion-dollar global industry that’s been underserved by technology for far too long. Recognized by Forbes as one of the top cloud companies, we use our deep industry knowledge and technical expertise to develop solutions that empower everyday entrepreneurs to grow and scale their businesses. While our vision is bold, we always stay humble. Join us. We’re just getting started. Click here to view our Global Applicant Privacy Notice

Develop and improve automated test frameworks and strategies for web applications, collaborating with engineering teams to ensure high-quality releases. | Proficiency in Cypress, JavaScript/TypeScript, experience with automation frameworks, SQL knowledge, and experience with CI/CD pipelines. | Ready to be a Titan? You will be part of the Engineering team at ServiceTitan responsible for the technical development of our product. We provide exciting opportunities to make an immediate impact in our rapidly growing organization. We are quality minded, use the most modern tools on the Microsoft .NET platform, have an amazing culture, and love to solve complex problems. Over 50,000 people depend on our software to perform all their daily activities.We are looking for someone to contribute to our product quality by building out automated tests to improve coverage, assisting in authoring test plans, and enabling developers to move faster by ensuring our tests are reliable, performant, and correct. We need technically capable, forward-looking, automation engineers who are excited to contribute, learn and grow. We also desire those who can balance rapid iteration and development with high product quality expectations and who are innovative and comfortable with ambiguity.We utilize the Cypress framework and are targeting engineers with proficiency in Javascript/Typescript. What you'll do: Improve our automation coverage by working closely with Engineers, Product Managers, and Designers on test planning and building automated test cases. Work closely with developers to understand the product architecture while identifying, designing, or enhancing existing test automation plans Create comprehensive test strategies that cover various scenarios, including functional, performance, and security testing, and execute test cases manually and automatically to ensure comprehensive test coverage Implement and execute automated tests using Cypress, Jest, XUnit, and similar testing frameworks. Collaborate with developers to establish unit and integration test strategies. Integrate automated tests into the CI/CD pipeline to enable continuous testing and deployment. Monitor test results, analyze failures, and work closely with engineering teams and stakeholders, ensuring timely resolution of issues and closure Continuously evaluate and improve testing tools, processes, and methodologies Must be self-motivated and know when to seek guidance and be able to handle periods of uncertainty and ambiguity; detail-orientation is a must Facilitate ongoing process improvement efforts to ensure test planning, execution, and reporting methods are effective, efficient, standardized, coordinated, and integrated Defect tracking and issue status reporting What you’ll bring: Strong experience utilizing Cypress for end to end testing of web applications paired with proficiency in Javascript/Typescript Hands-on software quality assurance testing experience with web and mobile applications Experience with object oriented programming a must (C# or Java a plus) In-depth experience developing test automation for business objects and entities independent of any available user interface. Hands-on experience in Automated Tests and building tests from scratch Capability to think & contribute from the framework perspective considering effects of changes & upgrades Habit of writing clean, re-usable & parameterized code for Tests, ensuring coverage Good knowledge of SQL (P-SQL and/or MS-SQL preferred) Experience with code deployments and version control systems (GIT) Experience with creating automation on projects which integrate with third party APIs is preferred Experience with Continuous Integration and familiarity with Continuous Deployment tool such as Teamcity, Jenkins, or GitHub Actions Ability to rapidly learn third party development / QA tools is preferred Able to multi-task, triage issues, react well to changes, work independently in a fast paced environment Must be self-motivated and know when to seek guidance; detail-orientation is a must Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $113,100 USD - $151,300 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits. We’re building the first end-to-end solution to transform the trades, a trillion-dollar global industry that’s been underserved by technology for far too long. Recognized by Forbes as one of the top cloud companies, we use our deep industry knowledge and technical expertise to develop solutions that empower everyday entrepreneurs to grow and scale their businesses. While our vision is bold, we always stay humble. Join us. We’re just getting started. Click here to view our Global Applicant Privacy Notice

Manage multiple client implementation projects, understand business requirements, configure and train clients on the platform, and collaborate with cross-functional teams. | Over 5 years of relevant experience in client-facing roles, project management, or SaaS implementation, with strong attention to detail, proactive problem-solving, and excellent client relationship skills. | Ready to be a Titan? The Enterprise Implementation Services team plays a pivotal role in ensuring our client’s sustained success by owning the setup, configuration, training, and testing of the ServiceTitan platform for the largest and most influential businesses across the Home Services industry. Our team's success directly correlates with our clients' success, as we are responsible for guiding them through the entire implementation process, from initial setup to full-scale utilization of our platform's capabilities. By meticulously understanding their unique business needs and objectives, we tailor our implementation strategies to optimize efficiency, enhance productivity, and drive measurable outcomes. What you’ll do: Closely manage multiple and concurrent implementation projects from initiation through project close, acting as the primary point of contact for your clients and assuming full accountability for a high-quality client experience. Partner with your Delivery Manager to ensure that each phase of a client’s implementation is delivered on time while ensuring long-term client success and positive sentiment. Lead scoping and discovery sessions to understand and document business requirements. Deliver the client a ServiceTitan environment configured to meet their needs and align with ServiceTitan best practices. Conduct training with clients to enable them on the different functions within the software and create customized training resources for client-specific workflows as needed, while ensuring the client follows ServiceTitan standards and recommendations. Proactively identify and escalate client implementation risks, and collaborate with product, leadership, and/or your Delivery Manager to develop and communicate potential solutions. Collaborate with cross-functional data, training, and product teams to deliver against defined project timelines. Stay up-to-date and enabled on all new and in-development ServiceTitan functionality to ensure clients utilize the most current features. Travel for client on-site 20-30% of the time. What you’ll bring: Five or more years of relevant work experience that may include a combination of client-facing, project management, technology/SaaS implementation, and/or home services industry. Bachelor's Degree or equivalent professional work experience. Exceptionally detail-oriented while being able to manage multiple tasks to successful completion and document thoroughly . Ability to think several steps ahead and take proactive steps to address roadblocks and issues. Exceptional client relationship skills and a clear view of what constitutes an excellent client experience and partnership. Collaborative team player always looking to help and enable others in the organization. Problem-solver and demonstrate the ability to overcome challenges with creative solutions. Take ownership of any tasks within the project plan to help support and deliver value to our clients. Knowledge and previous experience with Excel and SmartSheet a plus (not required). Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $58,400 USD - $78,100 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits. We’re building the first end-to-end solution to transform the trades, a trillion-dollar global industry that’s been underserved by technology for far too long. Recognized by Forbes as one of the top cloud companies, we use our deep industry knowledge and technical expertise to develop solutions that empower everyday entrepreneurs to grow and scale their businesses. While our vision is bold, we always stay humble. Join us. We’re just getting started. Click here to view our Global Applicant Privacy Notice

Manage and optimize incentive compensation programs, analyze data for insights, and collaborate with sales and finance teams. | Over 2 years of experience in revenue or incentive compensation, strong data management skills, and familiarity with commission platforms. | Ready to be a Titan? The Senior Analyst, Sales Compensation is an integral role on the Revenue Strategy & Operations team, responsible for the accurate execution and continuous improvement of incentive compensation plans across segments of our global sales and post sales organizations. At ServiceTitan, we view sales compensation as a powerful tool to drive our business outcomes of sustainable growth. You will be instrumental in that process, across the sales comp life cycle - from plan strategy / design to plan execution, analysis and optimization. What you'll bring: Own and manage incentive compensation programs across multiple go-to-market functions within our Sales and Customer Success organizations. Execute and administer the end-to-end monthly commissions process, ensuring timely and accurate payouts in accordance with plan policies and company guidelines. Serve as a strategic advisor to Sales Leadership, Sales Operations, and Finance - leveraging data-driven insights to evaluate plan effectiveness, recommend enhancements, and shape incentive structures that drive performance and growth. Partner cross-functionally on strategic initiatives such as plan design, review cycles, and policy updates that align compensation programs with evolving company objectives. Translate complex data and plan logic into clear, actionable insights for stakeholders, ensuring alignment, transparency, and understanding across the organization. Support SOX compliance activities, process documentation, and internal controls related to commissions. Drive continuous improvement of workflows, tools, and governance processes that ensure consistency and efficiency. What you'll do: 2-4+ years of work experience in a combination of Sales/Incentive Compensation, Commissions Operations, Revenue Operations or Financial Planning & Analytics within a SaaS or high-growth environment. Demonstrated success managing complex data sets with exceptional attention to detail and accuracy. Advanced proficiency in Excel / Google Sheets; familiarity with automated commission platforms (CaptivateIQ, Xactly, SAP Commissions, Anaplan, etc.) preferred. Strong analytical, problem-solving, and communication skills; ability to translate data into actionable insights. Proven collaboration skills in a fast-paced environment, balancing multiple priorities under tight deadlines. A mindset of ownership and continuous improvement - always seeking ways to optimize processes and enhance the end-user experience. Bonus experience: Prior exposure to supporting Post-Sales or Customer Success organizations on variable compensation plans, including understanding of crediting, plan governance, and payout nuances. Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and Founders Club- open to all Titans. Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 80% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $103,400 USD - $138,400 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits. We’re building the first end-to-end solution to transform the trades, a trillion-dollar global industry that’s been underserved by technology for far too long. Recognized by Forbes as one of the top cloud companies, we use our deep industry knowledge and technical expertise to develop solutions that empower everyday entrepreneurs to grow and scale their businesses. While our vision is bold, we always stay humble. Join us. We’re just getting started. Click here to view our Global Applicant Privacy Notice

Manage enterprise customer relationships, conduct product demos, gather requirements, and drive adoption and upselling. | Requires ~5-6 years in sales or solution engineering, SaaS experience, and strong communication skills. | Job Description: • Foster & build relationships with Enterprise and Strategic customers pre and post-sale. • Outreach to educate customers on Virtual Agents. • Leading discovery calls, collecting requirements, conducting product demonstrations. • Negotiating and signing up customers, leading onboardings, and driving continued high adoption/additional utilization. • Develop a comprehensive understanding of customers’ key business drivers, pain points, and needs. • Become the voice of the customer and work with Product Management to incorporate customer feedback. • Partner cross-functionally with Product Marketing and Customer Success to develop and measure adoption efforts. • Track and measure business impact and report out to cross-functional stakeholders. Requirements: • ~5-6 years of experience in sales, account management, and/or solution engineering roles. • Proven ability to manage both Enterprise and Franchise level initiatives. • Understanding of SaaS subscription models preferred (connection to the home services industry a plus). • Experience qualifying, sourcing, up-selling, demoing, negotiating, closing, onboarding, supporting, collecting feedback/requirements, relationship building and communicating value proposition. • Technical expertise in product demonstrations and post sale troubleshooting, configuration, and explaining periodic return on investment. • Ability/experience being in a quota driven environment. • Creativity and ability to run with minimal direction in an ambiguous environment. • Demonstrated excellence in cross-functional communication, with the ability to simplify and explain complex problems to stakeholders of all levels across multiple functions. Benefits: • Flexible time off with ample learning and development opportunities to continue growing your career. • Comprehensive onboarding program. • Leadership training for Titans at all levels. • Great work is rewarded through Bonusly, peer-nominated awards, and more. • Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents). • FSA and HSA. • 401k match. • Telehealth options including memberships to One Medical. • Parental leave and support. • Up to $20k in fertility services (i.e. IUI and IVF). • Surrogacy and adoption reimbursement. • On demand maternity support through Maven Maternity. • Free breast milk shipping through Maven Milk. • Pet insurance. • Legal advisory services. • Financial planning tools.

Developing and executing enablement programs, content strategy, and performance measurement to enhance customer support teams. | Extensive experience in customer support, leadership, program development, and familiarity with LMS and AI tools. | Ready to be a Titan? The Resi In Home Trades Post-Sales Enablement Manager is an integral role that will contribute to ServiceTitan’s customer retention and future expansion/growth. In this pivotal role, you will own and strategically develop our comprehensive post-Sales content curriculum to unlock greater efficiencies and optimize performance in partnership with department managers/leaders. The primary focus of the role will be on enablement programs across Onboarding and Customer Success with a secondary focus on transformative “special projects,” which will require a deep understanding of program management, content strategy, and ability to drive clarity on outcomes. What you’ll do: Content strategy, curriculum design, and development: Deeply understand our customers, what they value, and translate that into enablement programs Support development of priorities, resource planning, and goal setting for the broader post-Sales teams Build and train to playbooks that reinforce value and outcomes to our customers Build knowledge, competencies, and job skills in Titans so that they can deliver value in every interaction with customers to reach their full performance potential Execute and effectively communicate programs that tie to our highest priority strategic topics including product knowledge, soft skills, and operational excellence at scale Program management and delivery: Work closely with the post-Sales Enablement team and functions to ensure seamless content delivery through our learning management system (LMS) and other enablement platforms Develop and implement mechanisms to measure success, content feedback, continuous improvement via re-certification, and iteration based on post-Sales team performance and business needs Support the creation of facilitator guides and training-of-trainer programs for in-person or virtual training sessions Performance management and optimization Become a trusted business partner to Onboarding and Success leaders Utilize data and feedback to continuously optimize content and curriculum, identifying areas for improvement and innovation Regularly communicate the impact of enablement content to stakeholders by tying back to broader business goals Leverage AI and technology to measure performance and drive improvement; e.g. CRMs, LMS platforms, eLearning software, etc. Collaboration and communication Partner cross-functionally with different teams as a steward of the programs you support and their full lifecycle outcomes Activate changes in product, process, systems and tools across the function Inform go-to-market requirements and adoption programs, including internal comms and change management strategies Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $85,700 USD - $114,600 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits. We’re building the first end-to-end solution to transform the trades, a trillion-dollar global industry that’s been underserved by technology for far too long. Recognized by Forbes as one of the top cloud companies, we use our deep industry knowledge and technical expertise to develop solutions that empower everyday entrepreneurs to grow and scale their businesses. While our vision is bold, we always stay humble. Join us. We’re just getting started. Click here to view our Global Applicant Privacy Notice

Support and develop sales teams through training, resources, and process improvements to drive revenue growth. | Experience in enablement, sales, or customer success, with strong communication, project management, and ability to learn new technologies. | Ready to be a Titan? We’re looking for an Associate Enablement Manager to support our Pro Account Managers (PAMs), a quota-carrying, upsells sales team responsible for driving expansion within ServiceTitan’s existing customer base. PAMs own a book of business and sell across the Pro product suite, helping customers unlock greater value while contributing to key revenue goals. In this role, you’ll equip PAMs with the training, tools, and resources they need to perform at their best — from onboarding and ongoing skill development to product readiness, sales process reinforcement, and launch execution. You’ll translate product, process, and systems changes into clear, actionable enablement that elevates the customer and seller experience. As a strategic partner to Sales Leadership, Product, Success, Solutions Engineering, and cross-functional teams, you’ll help create alignment and operational excellence across our upsell ecosystem. This is a high-impact role with a clear growth path, including the opportunity to take ownership of major workstreams and eventually step into a high ranking Enablement Manager role as our organization scales. What you’ll do: • Build the knowledge, competencies, and job skills of Pro Account Managers (PAMs) so they can consistently deliver value, have strategic conversations with customers, and drive adoption and expansion across the Pro product suite. • Deliver and optimize new hire onboarding programs • Design continual upskill initiatives and product certifications. • Execute go-to-market plans related to new Pro offering launches, business updates, and process changes—translating complex information into clear, actionable training for the function. • Create, maintain, and deliver playbooks, talk tracks, workflow guides, and sales resources that reinforce customer value, ROI, and expected outcomes. • Support designing programs, creation and maintenance of scalable training assets, certifications, scorecards, and self-service learning as well as delivering content. • Leverage technology to measure performance and drive improvement; e.g. CRMs, LMS platforms, eLearning software, etc. • Develop team member professional skills through group trainings What you’ll bring: • BA/BS degree and 1–2 years of experience in enablement, sales, customer success, or another go-to-market role. • B2B SaaS experience; background in the home services industry or sales is a plus. • Exceptional written and verbal communication skills, with the ability to command a room, guide discussions, and communicate clearly — even when content involves ambiguity or rapid change. • Knowledge of the ServiceTitan Pro product suite or the ability to quickly develop deep product expertise. • Familiarity with upsell workflows, account management and sales motions is a strong plus. • Strong facilitation and project management skills; comfortable leading training, workshops, and cross-functional meetings that include managers, senior managers, and directors. • Thrives in a fast-paced, evolving environment and adapts quickly as priorities shift. • Able to handle multiple initiatives as different stages of development and progression at any given time. • An understanding of Adult Learning Theory and optimizing training for a participant centered - learner experience. • Proactive problem-solver with a strong bias toward action, ownership, and driving clarity. • Able to prioritize effectively, collaborate across teams, and build trusted relationships that inspire and motivate others. • Demonstrates leadership qualities and embodies a “One Team” mindset in every interaction. • Quick learner with the ability to adopt new technologies such as CRM, LMS, and enablement platforms with ease. Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: • Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. • Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. • Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $65,200 USD - $86,800 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Manage and grow enterprise customer accounts by demonstrating product value, understanding customer needs, and driving adoption of AI features, while providing feedback to product teams. | 5-6 years of sales or account management experience, technical product demonstration skills, SaaS knowledge, and ability to manage enterprise initiatives. | Ready to be a Titan? ServiceTitan’s Senior Account Executive, Virtual Agent is an integral, highly-visible role with the opportunity of making a huge impact for ServiceTitan. They will help our Enterprise and Strategic customers adopt and find success using our new Virtual Agent A.I. features to drive value into their business. You will be in an individual contributor role in building and maintaining customer relationships through a strong blend of product knowledge, business consultation, sales and technical skills. Responsibilities include but are not limited to: working with assigned customer accounts to identify, negotiate, and close upsell opportunities, demonstrate the value of our AI products, provide best-in-class expertise and recommendations to drive usage of AI products, own the end-to-end customer relationship, and work with Product to prioritize the right features as the voice of the customer. In other words, you will be the one-stop customer resource and expert responsible for their overall adoption, usage, and success on ServiceTitan’s Virtual Agents. What you'll do: Foster & build relationships with Enterprise and Strategic customers pre and post-sale, which include: outreach to educate customers on Virtual Agents, leading discovery calls, collecting requirements, conducting product demonstrations, negotiating and signing up customers, leading onboardings, and driving continued high adoption/additional utilization Develop a comprehensive understanding of customers’ key business drivers, pain points, and needs Become the voice of the customer and work with Product Management to incorporate customer feedback to prioritize future features and drive better overall product experience Partner cross-functionally with Product Marketing and Customer Success to develop and measure adoption efforts such as marketing campaigns, in-app initiatives, and positioning of new and existing features. Also support webinar and event efforts to increase awareness and adoption of Virtual Agents Track and measure business impact and report out to cross-functional stakeholders What you'll bring: ~5-6 years of experience in sales, account management, and/or solution engineering roles Proven ability to manage both Enterprise and Franchise level initiatives, including comprehensive account management, timely and executive level communication, ability to lead customer onsites and demonstrate ROI Understanding of SaaS subscription models preferred (connection to the home services industry a plus) Experience qualifying, sourcing, up-selling, demoing, negotiating, closing, onboarding, supporting, collecting feedback/requirements, relationship building and communicating value proposition Technical expertise in product demonstrations and post sale troubleshooting, configuration, and explaining periodic return on investment Ability/experience being in a by quota driven environments Creativity and ability to run with minimal direction in an ambiguous environment Demonstrated excellence in cross-functional communication, with the ability to simplify and explain complex problems to stakeholders of all levels across multiple functions Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $125,000 USD - $133,800 USD, and this position is commission-eligible. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes equity and a holistic suite of benefits. We’re building the first end-to-end solution to transform the trades, a trillion-dollar global industry that’s been underserved by technology for far too long. Recognized by Forbes as one of the top cloud companies, we use our deep industry knowledge and technical expertise to develop solutions that empower everyday entrepreneurs to grow and scale their businesses. While our vision is bold, we always stay humble. Join us. We’re just getting started. Click here to view our Global Applicant Privacy Notice

Support and develop training programs for sales teams, create scalable learning assets, and collaborate with cross-functional teams to enhance sales enablement. | Experience in enablement, sales, or customer success roles, B2B SaaS experience, strong communication, facilitation, and project management skills, and ability to learn new technologies quickly. | Ready to be a Titan? We’re looking for an Associate Enablement Manager to support our Pro Account Managers (PAMs), a quota-carrying, upsells sales team responsible for driving expansion within ServiceTitan’s existing customer base. PAMs own a book of business and sell across the Pro product suite, helping customers unlock greater value while contributing to key revenue goals. In this role, you’ll equip PAMs with the training, tools, and resources they need to perform at their best — from onboarding and ongoing skill development to product readiness, sales process reinforcement, and launch execution. You’ll translate product, process, and systems changes into clear, actionable enablement that elevates the customer and seller experience. As a strategic partner to Sales Leadership, Product, Success, Solutions Engineering, and cross-functional teams, you’ll help create alignment and operational excellence across our upsell ecosystem. This is a high-impact role with a clear growth path, including the opportunity to take ownership of major workstreams and eventually step into a high ranking Enablement Manager role as our organization scales. What you’ll do: Build the knowledge, competencies, and job skills of Pro Account Managers (PAMs) so they can consistently deliver value, have strategic conversations with customers, and drive adoption and expansion across the Pro product suite. Deliver and optimize new hire onboarding programs Design continual upskill initiatives and product certifications. Execute go-to-market plans related to new Pro offering launches, business updates, and process changes—translating complex information into clear, actionable training for the function. Create, maintain, and deliver playbooks, talk tracks, workflow guides, and sales resources that reinforce customer value, ROI, and expected outcomes. Support designing programs, creation and maintenance of scalable training assets, certifications, scorecards, and self-service learning as well as delivering content. Leverage technology to measure performance and drive improvement; e.g. CRMs, LMS platforms, eLearning software, etc. Develop team member professional skills through group trainings What you’ll bring: BA/BS degree and 1–2 years of experience in enablement, sales, customer success, or another go-to-market role. B2B SaaS experience; background in the home services industry or sales is a plus. Exceptional written and verbal communication skills, with the ability to command a room, guide discussions, and communicate clearly — even when content involves ambiguity or rapid change. Knowledge of the ServiceTitan Pro product suite or the ability to quickly develop deep product expertise. Familiarity with upsell workflows, account management and sales motions is a strong plus. Strong facilitation and project management skills; comfortable leading training, workshops, and cross-functional meetings that include managers, senior managers, and directors. Thrives in a fast-paced, evolving environment and adapts quickly as priorities shift. Able to handle multiple initiatives as different stages of development and progression at any given time. An understanding of Adult Learning Theory and optimizing training for a participant centered - learner experience. Proactive problem-solver with a strong bias toward action, ownership, and driving clarity. Able to prioritize effectively, collaborate across teams, and build trusted relationships that inspire and motivate others. Demonstrates leadership qualities and embodies a “One Team” mindset in every interaction. Quick learner with the ability to adopt new technologies such as CRM, LMS, and enablement platforms with ease. Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $65,200 USD - $86,800 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits. We’re building the first end-to-end solution to transform the trades, a trillion-dollar global industry that’s been underserved by technology for far too long. Recognized by Forbes as one of the top cloud companies, we use our deep industry knowledge and technical expertise to develop solutions that empower everyday entrepreneurs to grow and scale their businesses. While our vision is bold, we always stay humble. Join us. We’re just getting started. Click here to view our Global Applicant Privacy Notice

Design, implement, and optimize sales enablement programs to improve team performance and onboarding. | Proven success in training, enablement, and SaaS, with strong communication and project management skills. | Ready to be a Titan? Join us as a Senior Sales Enablement Manager! What you’ll do: Build knowledge, competencies, and job skills in Titans so that they can deliver value in every interaction with Buyers and Customers to reach their full performance potential. Shorten ramp time to productivity for new hires by creating, executing and continually optimizing the onboarding program. Design and maintain certification programs to drive accountability and engagement. Proactively identify improvement opportunities and take initiative with stakeholders to build and execute solution Partner closely with leadership, operations, marketing, product to prioritize and develop strategies to drive results. Define and execute go-to-market plans for launches and changes that occur in product, process, systems and tools across the function. Get teams to peak performance against scorecard (close rate, rejection, cycle time, NPS, etc.) for ICs and Managers by uncovering gaps in competencies and developing programs to improve. This can include reviewing activities and coaching 1:1 or adapting the overall program if there are systemic issues. Identify and utilize a blend of training methods to maximize learning retention and scalability. Leverage technology to measure performance and drive improvement; e.g. CRMs, LMS platforms, eLearning software, etc. Develop additional learning opportunities (both formal training and on-the-job experiences) for skills development at different stages of the career path. What you’ll bring: Proven enablement and training success including ability to demonstrate impact in a high growth organization BA/BS degree and at least 5+ years of related experience in training and enablement B2B SaaS experience Exceptional written and verbal communication skills Ability to prioritize tasks effectively and be a team player with strong interpersonal skills and ability to inspire and motivate others Ability to thrive in a fast-paced, unpredictable environment Adept at project management and cross-functional collaboration Proficiency with CRMs, LMS platforms, eLearning software Experience in the job function of the team you will enable Experience in home services industry a plus Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $103,400 USD - $138,400 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits. We’re building the first end-to-end solution to transform the trades, a trillion-dollar global industry that’s been underserved by technology for far too long. Recognized by Forbes as one of the top cloud companies, we use our deep industry knowledge and technical expertise to develop solutions that empower everyday entrepreneurs to grow and scale their businesses. While our vision is bold, we always stay humble. Join us. We’re just getting started. Click here to view our Global Applicant Privacy Notice

Support enterprise sales through prospecting, qualifying leads, and coordinating sales campaigns. | 3+ years of sales development experience, ability to work with large organizations, strong communication skills, and familiarity with sales tools. | The Role: Associate Strategic Development Manager (SDM) As an Associate SDM, youll be part of a purpose-driven team providing a game-changing product that makes an extraordinary difference in our customers’ lives. This is a high-impact, experienced role focused on generating and closing business within the Strategic Enterprise segment. What Youll Do (Responsibilities): Your focus will be on intentional, strategic engagement and direct pipeline accountability within the Enterprise market. • Business Development Support: Support in the development of new mega enterprise business to sell Service Titans product and services through relationships, cold calling, trade shows, and conferences. • Pipeline Generation: Generate new business opportunities through outbound cold calling campaigns, generating pipeline to hit an individual quota and conversion metrics per company standards. • Sales Cycle Support: Act as a support contact for prospects throughout the sales cycle. • Campaign Management: Coordinate meetings with various internal stakeholders and prospective customers; project and manage open campaigns/sequences via email, task, and call completion. • Lead Qualification: Contact and qualify in-bound leads, complete needs assessment, and schedule demos for sales consultants. • Needs Assessment: Identify client needs and collect appropriate products/services for client needs. • Deal Organization: Assist in sales collateral and deal organization throughout the sales process to progress deals in a positive direction. • Internal Collaboration: Work with internal resources to include Solution Engineering, Partnerships, Pro Products, Client Services, FP&A, and the Product teams. • Market Awareness: Proactively seek new business opportunities in the market and stay up to date with new products/services and new pricing/payment plans. • Team Alignment: Report to the Sales Development Supervisor and work closely with the team focused on Strategic Accounts. What Youll Bring (Qualifications): This role requires proven experience and an understanding of complex, enterprise-level sales cycles. • Sales Experience: 3+ Years of SDR experience with calling into large accounts required, 5+ years of industry experience preferred. • Enterprise Expertise: Expertise in working with large complex organizations and providing executive management support at the highest levels. • Communication: Excellent interpersonal, communication, and presentation skills. • Agility: Ability to multi-task in a fast-paced environment. • Technical Proficiency: Strong skills on presentation products; Microsoft Word/Excel/Powerpoint or Google Suite Docs/Sheets/Slides. • Education: High school diploma is required, Bachelors degree is strongly preferred. • Travel: Travel may be required. Our Investment in Your Success: We invest in high-performing individuals by providing the structure and opportunities for professional excellence. • Growth Through Exposure: Thrive in an environment where you are constantly exposed to and learn from our top sales executives. We provide the resources and opportunity; your proactive approach will pave the way for advancement into roles like Sales Executive or Sales Leadership. • High Earning Potential: Your proven hard work is directly rewarded with a highly competitive and generous compensation package. • Master Our Tech Stack: Utilize and receive training on advanced sales tools including Salesforce, Gong, and other Enterprise-focused enablement technologies. Hybrid Schedule: Our policy states that if you are within ~40 miles of a Hub office, you will be required to work from the office 1-2 days a week. A Note on the Application & Hiring Process: When you submit your application for the Strategic Development Manager (SDM) position, your candidacy will be considered for all available SDM opportunities across our entire organization, which includes ServiceTitan and its key subsidiaries: Aspire, FieldRoutes, and Convex. Our dedicated recruiting team operates centrally to review candidates for these multiple sales verticals. This ensures your application receives maximum exposure and that we match your skills and career interests to the team with the greatest business need and best fit. The final hiring decision and offer of employment will specify the exact company (ServiceTitan, Aspire, FieldRoutes, or Convex) and sales vertical you will be supporting. If youre ready to launch your sales career with a company that invests in your success, we want to hear from you! Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: • Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. • Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. • Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $65,000 USD - $69,600 USD, and this position is commission-eligible. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes equity and a holistic suite of benefits.

Leading end-to-end development and optimization of marketing websites, managing a team of developers and QA, and contributing to technical architecture and process improvements. | Bachelor's degree in Computer Science or related field, extensive experience with front-end and back-end technologies, proven leadership in web development teams, and familiarity with cloud platforms and automation tools. | Ready to be a Titan? ServiceTitan is looking for an innovative Manager of Web Development who leads by example to join our Web Team. This hybrid player/coach role reports into the Director of Web Marketing and is designed for a leader who wants to stay technically grounded without being "in the weeds" 100% of the time. You will split your focus between hands-on technical contribution (working tickets, architectural design, code reviews) and formal people management (1:1s, career development, and team health for both Dev and QA) while leading the end-to-end development and optimization of our four flagship marketing websites: www.servicetitan.com, www.youraspire.com, www.convex.com, and www.fieldroutes.com. Our websites are critical to the user journey and serve as the engine for our overall pipeline generation program. We are seeking a strategic thinker who understands the unique nuances of high-performance marketing websites compared to SaaS products. If you are a proactive problem-solver who excels in a rapid-growth environment, this is the place for you. What You'll Do: Technical Contribution Strategic Coding: Rather than high-volume daily tasks, you will focus on high-impact tickets, complex bug fixes, or foundational architectural work. Code Quality & Reviews: Act as the final line of defense for code quality. You will perform critical PR reviews and ensure that QA and Dev are tightly integrated. Technical Unblocking: Identify technical debt or workflow bottlenecks that slow the team down and get hands-on to resolve them. Innovation & Support: Proactively identify and champion the adoption of new technologies (including AI integration) while providing ongoing support for existing features and security patches. Project Leadership: Operate as a Technical Lead, successfully launching and completing multiple large-scale technical projects simultaneously while impacting the immediate team's success. Vendor Management: Take the lead on working with third-party vendors for various integrations, ensuring seamless connectivity across our marketing stack. Technical Architecture: Lead the technical design and implementation of significant features that span multiple components, ensuring code quality, scalability, and adherence to best practices. Process Improvement: Develop and implement technical process improvements, such as advanced CI/CD strategies and new coding standards, to be adopted across the team. People & Team Leadership Lead and Manage: Serve as the direct people manager for our team of Web Developers and QA Engineers, fostering a culture of technical excellence and continuous growth. Growth & Performance: Conduct regular 1:1s focused on both tactical output and long-term career progression. You will own performance reviews and compensation conversations. Team Dynamics: Actively manage interpersonal relationships and team culture. You are responsible for building a cohesive, high-trust environment across the Dev and QA disciplines. Resource Planning: Work with the Director of Web Marketing to balance team capacity with roadmap ambitions, ensuring the team is challenged but not burned out. What You’ll Bring: Balanced Perspective: You understand that "winning" means the team is shipping great software, not just that you personally finished a ticket. Technical Empathy: Because you still push code, you have a realistic pulse on the codebase, which informs how you manage deadlines and individual performance. Mentorship Mindset: You enjoy the challenge of coaching a QA engineer on automation strategy just as much as helping a developer optimize a database query. Management & Soft Skills: Excellent communication and collaboration skills with a proven ability to manage direct reports and influence cross-functional stakeholders. Problem Solving: Strong ability to troubleshoot complex, cross-service technical challenges and identify root causes rather than surface-level issues. Architecture Knowledge: Advanced understanding of system architecture, distributed systems, and performance optimization for highly available applications. Modern Stack Experience: High level of confidence with static site generators (Gatsby JS, Next JS), Node JS, and headless CMS platforms like Contentful. Technical Expertise: Deep proficiency in front-end technologies (HTML5, CSS3, TypeScript, JavaScript) and frameworks like React JS and TailwindCSS. Standards & Compliance: Solid knowledge of WCAG accessibility standards, SEO best practices, and secure coding principles. Tools of the Trade: Proven experience with TDD, Gitflow, automated E2E testing, and cloud platforms (AWS, Azure, or GCP). QA & Automation Experience: Familiarity with QA automation tools and processes strongly preferred. Educational Background: Bachelor's degree in Computer Science, Web Development, or a related field (or equivalent work experience). Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $151,100 USD - $202,100 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits. We’re building the first end-to-end solution to transform the trades, a trillion-dollar global industry that’s been underserved by technology for far too long. Recognized by Forbes as one of the top cloud companies, we use our deep industry knowledge and technical expertise to develop solutions that empower everyday entrepreneurs to grow and scale their businesses. While our vision is bold, we always stay humble. Join us. We’re just getting started. Click here to view our Global Applicant Privacy Notice