ServiceTitan

Provide technical support and troubleshoot complex enterprise IT issues across multiple platforms and environments. | Experience in technical support, troubleshooting, escalation management, and cross-functional collaboration in IT environments. | Ready to be a Titan? As a Senior Software Engineer will be part of the engineering team at ServiceTitan to help improve our products and build new ones. This is an exciting role for an engineer to come in and lead the major feature development in the rapidly growing startup. We build for perfection, use the most modern tools on Microsoft .NET platform, have an amazing culture, and love to solve complex problems. If you share the same values, you might find yourself in a perfect company. What you'll do: Architect, design, and implement user-facing features end-to-end. Work with product managers, designers, and engineers to prototype and implement product features. Communicate effectively with other engineers, product managers, customers, and partners. 70% development / 30% working on requirements, mentorship, supervision. What you'll bring: 8+ years of industry experience. Expert-level knowledge of: Microsoft .NET technology stack (C# / .NET, ASP.NET MVC, Web APIs) and SQL databases (Microsoft SQL Server or any other). HTML5 and JavaScript; experience such front-end frameworks as React and Knockout.js is a plus. Ability to empathize with our users and champion for their experience. Ability to use data-driven approach for product decisions. Experience with A/B testing is a plus. Strong communication and technical writing skills. Experience with Git, unit testing, debugging, profiling, Visual Studio, JIRA, and other tools that are typically used by developers on Microsoft technology stack. B.S., M.S. or PhD in Computer Science, Physics, Engineering or a related technical field. Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. Use of AI Technology: We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $152,600 USD - $204,200 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits. We’re building the first end-to-end solution to transform the trades, a trillion-dollar global industry that’s been underserved by technology for far too long. Recognized by Forbes as one of the top cloud companies, we use our deep industry knowledge and technical expertise to develop solutions that empower everyday entrepreneurs to grow and scale their businesses. While our vision is bold, we always stay humble. Join us. We’re just getting started. Click here to view our Global Applicant Privacy Notice

Lead and execute the global Workplace Technology strategy, focusing on employee experience, AI integration, and operational scalability. | Extensive experience in IT leadership, especially in workplace technology, AI applications, and global operations, with strong stakeholder management skills. | Ready to be a Titan? At ServiceTitan, we build technology that powers the trades—and we believe our internal technology should set the same bar for quality, scale, and experience. We’re looking for a Senior Manager, Workplace Technology to lead our global Workplace Technology (WPT) function. This is a leadership role responsible for delivering a modern, secure, AI-enabled employee experience across devices, collaboration, networking, service desk, and productivity platforms. This leader will operate with a product mindset, strong business partnership, and a clear focus on outcomes: employee productivity, satisfaction, and scalability. You’ll partner closely with People, Business Systems, Data, Security, Legal, Finance and Real Estate to ensure our workplace technology evolves with our growth and culture. What you'll do: Set the Workplace Technology Vision Own and execute the global Workplace Technology strategy, aligning employee experience with ServiceTitan’s business goals and growth trajectory. Define the end-to-end employee technology experience in partnership with the People team - from onboarding to day-to-day work to offboarding, across in-office, hybrid, and remote environments. Establish WPT as a strategic, data-driven function, not a reactive support organization. Lead an AI-Enabled Employee Experience Embed AI and automation across workplace technology and IT support to reduce friction and improve speed, quality, and consistency. Transform the IT Service Desk into a proactive, AI-augmented support model, including: Enable Self-service capabilities and deployment of AI Agents Automated incident resolution and workflow orchestration Experience and sentiment insights to continuously improve CSAT Drive adoption of AI capabilities across Google Workspace, Atlassian, and Slack, in partnership with Business Systems and Data teams. Own Core Workplace Technology Domains You will have accountability for: End-User Devices & Asset Management – Global lifecycle management of laptops, mobile devices, peripherals, inventory, vendors, and zero-touch provisioning. Collaboration, AV & Hybrid Work – Scalable, reliable meeting room and collaboration experiences that create parity between remote and in-office employees. Network & Connectivity – Secure, high-performance global offices and remote connectivity. Employee Productivity Applications – ownership and optimization of our core stack: ex. Google Workspace, Atlassian (Jira/Confluence), Salesforce-Slack and other platforms Global IT Service Desk – support operations, SLAs, tooling, and continuous improvement. Partner Across the Business Partner closely with Business Systems and Data teams to ensure clean integration across employee systems (HRIS, Legal, Identity / Access, ERP / CRM). Enable a single source of truth for employee lifecycle, access, and experience data. Collaborate with People, Security, Legal and Real Estate to deliver secure, compliant, and scalable workplace solutions. Lead, Communicate, and Scale Build and lead a high-performing global Workplace Technology team, setting clear priorities, operating models, and development paths. Communicate effectively with executive leadership, translating technical initiatives into business and employee impact. Manage strategic vendors, contracts, and budgets with a focus on value, reliability, and long-term scalability. What you'll bring: 15+ years of IT experience, including experience running a modern Workplace Technology or Corporate Engineering function. Proven success operating at a WPT leadership level in a fast-growing, global environment. Experience getting stakeholder buy-in and implementing AI first approach Deep experience across: End-user devices and asset management AV, networking, and hybrid work environments IT Service Desk leadership and transformation Enterprise collaboration and productivity platforms Strong expertise with core platforms: ex. Google Workspace, Atlassian (Jira/Confluence), and Salesforce-Slack. Demonstrated ability to partner with Business Systems and Data teams. Hands-on experience applying AI and automation to IT operations and employee experience. Strong executive and leadership communication, stakeholder management, and financial ownership skills. How Success Is Measured Improved employee technology satisfaction (ESAT) Increased AI and automation deflection across IT support Faster onboarding, lower MTTR, and fewer repeat incidents Scalable operations that support growth without added friction Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. Use of AI Technology: We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $152,600 USD - $204,200 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits. We’re building the first end-to-end solution to transform the trades, a trillion-dollar global industry that’s been underserved by technology for far too long. Recognized by Forbes as one of the top cloud companies, we use our deep industry knowledge and technical expertise to develop solutions that empower everyday entrepreneurs to grow and scale their businesses. While our vision is bold, we always stay humble. Join us. We’re just getting started. Click here to view our Global Applicant Privacy Notice

Lead employee investigations and provide strategic HR counsel to leadership. | Minimum of 5-10 years in HR roles with experience in employee relations and investigations, strong communication skills, and high emotional intelligence. | Ready to be a Titan? Maintaining a culture of trust, transparency, and high performance is paramount here at ServiceTitan. We're looking for a People Business Partner who can lead our employee relations and investigation efforts with both integrity and pragmatism. You'll ensure we address concerns fairly and quickly, protect our culture, and help leaders navigate sensitive situations—all while keeping the business moving forward. In addition to being the leader of Investigations, you will also act as the dedicated People Business Partner to one of our departments. This is not a traditional People Business Partner role. This role is unique in that it is the first of its kind here at ServiceTitan and that you’d be operating in a dual capacity. While you will drive talent strategy for your assigned group, your primary mandate is to lead complex, sensitive employee investigations across the entire organization, ensuring we uphold our standards of conduct while maintaining the agility and speed our business demands. What you'll do: Primary Responsibilities: Employee Relations Lead (60-70%) Lead End-to-End Investigations: Lead efficient, proportionate investigations that get to the truth quickly while balancing employee experience, business continuity, and risk management. Orchestrate and conduct investigations into highly sensitive matters. Risk-Calibrated Decision Making: Apply sound business judgment to scope investigations appropriately—knowing when to dig deeper versus when you have enough information to act. Partner with leadership to implement solutions that resolve issues without creating unnecessary organizational disruption. Framework Development: Build and refine a scalable, proportionate investigation framework that balances consistency with flexibility. Develop documentation standards that capture what matters while keeping investigations moving efficiently. Collaborative Resolution: Partner closely with Legal and People Business Partners to evaluate findings, determine appropriate outcomes, and ensure consistent application of company policy and disciplinary actions. Trend Analysis & Proactive ER: Identify root causes and trends in employee relations issues across the company. Use data to develop proactive training and interventions that mitigate risk and improve the overall health of our culture. Responsibilities: People Business Partner (30-40%) Strategic Thought Partnership: Provide strategic counsel and coaching to leaders as they build and scale high-performing, ambitious teams. Keep business outcomes at the center of all talent decisions and organizational moves. Trusted Advisor Across All Levels: Coach and advise throughout the organization on the full spectrum of people topics—change management, performance management, team dynamics, organizational design, rewards and recognition, and employee relations concerns. Relationship Builder: Build effective relationships while modeling and inspiring a culture of mutual accountability, grit, constructive collaboration, and high-quality ownership and execution of outcomes. Proactive Program Leadership: Identify and drive organization-wide opportunities and initiatives that scale impact and meaningfully add value to our Titans and teams. Don't wait to be asked—see around corners and bring solutions to our Partner teams (Talent Management, Compensation, Operations). Cross-Functional Execution Partner: Lead, collaborate, and execute with the broader People Ops team to roll out all key people programs and processes including compensation reviews, DEI, Total Rewards, and Learning & Development programs for your assigned groups. Data-Driven Pattern Recognition: Leverage data to identify themes, surface insights, and influence solutions that address root causes rather than symptoms. What you'll bring: A Pragmatic Problem-Solver and Neutral Arbitrator: You remain objective while understanding that investigations are a means to an end—not an end in themselves. You gather the facts needed to make sound decisions, know when you have enough information, and focus on outcomes that protect both people and the business. You possess the rare ability to remain objective under pressure. You are a "truth-seeker" who balances empathy with the need for rigorous, evidence-based conclusions. Proactive and Bias towards Action: You understand the high-velocity, ambiguous nature of working at a fast-moving company. You know the value of needing to prioritize effectively, anticipate challenges, and drive issues to resolution. You can leverage data, compliance knowledge, and project management skills to improve processes and deliver solutions. Experienced Investigator: You have a minimum of 5-10 years of combined experience in People Business Partnership and Employee Relations roles, with significant experience specific to complex employee relations and investigations. Superior Communicator: You are a master of both high-stakes verbal communication and precise, airtight written documentation. You understand how to partner effectively cross-functionally. High EQ and Excellent Judgment: You can navigate high-tension situations with grace, providing clear guidance to executives and employees alike while maintaining absolute confidentiality. Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. Use of AI Technology: We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $125,700 USD - $168,100 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits. We’re building the first end-to-end solution to transform the trades, a trillion-dollar global industry that’s been underserved by technology for far too long. Recognized by Forbes as one of the top cloud companies, we use our deep industry knowledge and technical expertise to develop solutions that empower everyday entrepreneurs to grow and scale their businesses. While our vision is bold, we always stay humble. Join us. We’re just getting started. Click here to view our Global Applicant Privacy Notice

Serve as a trusted partner to customers, ensuring they achieve measurable ROI and business outcomes, while building long-term relationships and providing product guidance. | Proven experience in customer-facing roles, strong communication skills, ability to interpret engagement metrics, and a proactive, organized approach to managing multiple accounts. | Ready to be a Titan? At ServiceTitan, we help our customers achieve extraordinary outcomes — and as a Customer Success Manager on our CSM Team, you’ll be at the heart of that mission. You’ll serve as a trusted partner to a portfolio of customers, ensuring they achieve measurable ROI, feel deeply supported, and realize the full value of ServiceTitan in transforming their business operations. This role is perfect for someone who is driven, curious, and passionate about helping others succeed. You thrive on solving problems, taking ownership, and collaborating across teams to deliver results that truly matter. What you’ll do: Own Customer Outcomes Act as the dedicated CSM for ~75+ assigned accounts, serving as the primary point of contact and strategic business advisor. Understand each customer’s business goals, challenges, and success metrics — and align ServiceTitan solutions to drive tangible ROI and business outcomes. Build and maintain senior-level relationships to ensure customer confidence, long-term loyalty, and retention. Deliver Value and ROI Guide customers in maximizing their use of ServiceTitan by identifying high-impact opportunities to improve performance and efficiency. Create and execute customer value plans that demonstrate measurable business impact and ROI to key stakeholders. Proactively analyze account health, usage data, and engagement trends to identify risk and deliver tailored, timely interventions. Engage and Empower Customers Proactively reach out to customers through calls, emails, and digital campaigns to understand goals, remove barriers, and celebrate wins. Provide hands-on product guidance, training, and best practices to help customers confidently adopt new features and workflows. Inspire customer advocacy through exceptional experiences — increasing satisfaction, loyalty, and promoter activity (NPS, referrals, case studies). Collaborate and Solve Problems Partner cross-functionally with Support, Product, Onboarding, and Sales to ensure seamless customer experiences and rapid issue resolution. Take ownership of escalations — approaching challenges with curiosity, empathy, and a solution-first mindset. Gather and synthesize customer feedback to influence product enhancements and internal process improvements. Stay Organized and Accountable Maintain detailed account documentation, track progress toward goals, and ensure timely follow-ups. Manage multiple priorities with precision and a proactive approach, ensuring no customer need or opportunity goes unnoticed. What you’ll bring: Proven experience in customer-facing roles such as Customer Success, Account Management, or Sales. A passion for customer success — you genuinely care about helping others grow and thrive. Curiosity and a learning mindset, always seeking to understand your customer’s business and uncover new ways to add value. Strong ownership mentality — you take initiative, follow through, and make things happen. Exceptional communication and relationship-building skills, with an ability to simplify complex concepts and inspire confidence. Adept at problem-solving, conflict resolution, and driving alignment across cross-functional teams. Highly organized, detail-oriented, and proactive, managing multiple accounts and projects effectively. Comfort with data — able to interpret engagement and usage metrics to drive informed decisions. A collaborative team player who contributes positively to a high-performance, customer-obsessed culture. Preferred Skills and Experience Experience in project management or business consulting. Familiarity with Salesforce, Gainsight, Tableau, and/or ServiceTitan. Understanding of business performance analytics and operational workflows. Ability to lead conversations that connect technology to measurable business results. Why You’ll Love It Here You’ll join a team that’s not just managing customers — we’re partnering with them to build their future. At ServiceTitan, you’ll have the autonomy to make an impact, the support to grow your career, and the opportunity to help thousands of businesses achieve extraordinary. Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $59,000 USD - $78,900 USD, and this position is commission-eligible. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes equity and a holistic suite of benefits. We’re building the first end-to-end solution to transform the trades, a trillion-dollar global industry that’s been underserved by technology for far too long. Recognized by Forbes as one of the top cloud companies, we use our deep industry knowledge and technical expertise to develop solutions that empower everyday entrepreneurs to grow and scale their businesses. While our vision is bold, we always stay humble. Join us. We’re just getting started. Click here to view our Global Applicant Privacy Notice

Build and maintain strong customer relationships, drive customer success and retention, and leverage data to proactively manage accounts. | Extensive experience in customer success, SaaS, and automotive industry, with strong communication, problem-solving, and project management skills. | Ready to be a Titan? As a CSM Team Customer Success Manager, you play a crucial role in ensuring our customers’ success and satisfaction. You’ll be responsible for building strong relationships with our customers, understanding their needs, and empowering them to set big goals with ServiceTitan as the ultimate tool to achieve the extraordinary in their business. You will serve as the preferred CSM to a designated list of customers assigned to the CSM Team and partner with these customers to optimize their use of ServiceTitan to drive business results. In doing so you will be a key driver ensuring retention and growth of ServiceTitan’s revenue. You will interact with these customers both as their success point of contact and by leveraging tools to consistently engage in proactive touchpoints to continue pacing their journey with ServiceTitan. As a member of the CSM Team, you will be passionate about delivering customer transformations and answering questions like: What’s the most valuable transformation I can offer my customer? What’s the fastest way I can deliver that value to them? How can my communication make their life easier? How can I build a long-term relationship with them and truly make them feel at home with the ServiceTitan family? What you'll do: Account Ownership: Act as a “preferred CSM” to approximately 100 accounts assigned to CSM Team, serving as the main point of contact for the customer, our executive team, and any internal partners regarding these accounts Relationship Management: commit to exceeding customer expectations, maintain long-term, senior-level relationships with your account’s POCs, take ownership of challenging customer situations, manage them effectively, and see them through to resolution Drive Value and ROI: guide customers to maximize their business through an intimate understanding of the ServiceTitan platform, with the ability to resolve complex issues and create comprehensive, customer-facing value plans to demonstrate ROI of ServiceTitan to key stakeholders Reactive Engagement: act as the primary point of contact for customer inquiries and issues, working closely with internal teams to drive timely resolutions Proactive Engagement: Proactively reach out to customers through phone calls and written communication to understand their goals, and roadblocks, and ensure their needs are met Utilize reactive and proactive outreach in addition to developing strategies to work with and speak to all customers in your care on a regular cadence Data Analysis: Utilize data to track customer success metrics and leverage user engagement data to design targeted campaigns that proactively engage with customers who are not utilizing key features of ServiceTitan vital to achieving their desired outcomes (digital success campaigns, remote workshops, proactive customer calls, etc.) Mitigate Escalations and Churn Risk: Monitor account health and flag risk behaviors to engage with customers proactively before escalations or churn risks arise in addition to owning and defusing challenging customer situations, should they arise, turning them into an opportunity for positive outcomes and increased customer loyalty Facilitate Resolutions: Approach all customer interactions with a positive, can-do attitude, identify customer pain points, and work with cross-functional teams to provide effective solutions, Provide Product Training: Provide training and guidance to customers, ensuring they utilize our software effectively, drive customer engagement in webinars, ember, spark or community Create Promoters: Seek ways to improve customer satisfaction and raise customer advocacy (NPS), by finding new ways to continuously improve our customers’ experience, both in the use of our product and through improved internal processes Project Management: break down complex issues and stay highly organized in managing customer accounts, ensure timely follow-ups, and document interactions Gross Revenue Retention: Monitor customer usage and engage in renewal discussions (both core and pro products) to ensure long-term satisfaction, and account retention and maximize up-selling and cross-selling opportunities Feedback Collection: Gather and relay customer feedback to the product and development teams for continuous improvement. Customer Loyalty: Identify opportunities for customer advocacy, such as success stories, the torch network, and referrals. What you'll bring: 2+ years in customer-facing roles, customer success/account management, and/or sales experience preferred A customer value, ROI, and business outcome-driven mindset Skills in product training, and comfortable “re-re-selling” the customer on ServiceTitan Strong de-escalation and problem-solving skills. Highly skilled in written and verbal communication Proven ability to multi-task and manage multiple projects at a time with strong attention to detail Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others Quick thinking, fast learning, and solution-oriented, with an ability to think outside the box and see things through to resolution Self-motivated and able to work effectively in a remote setting Highly organized and detail-oriented Project management skills and experience are a plus. Exceptional organizational and time management skills Empathetic with a customer-focused approach Passion for phone-based customer interactions Preferred Skills and Experience Project management Sales Data or Business performance analytics Operational use of SalesForce, Gainsight, and Tableau Highly proficient in ServiceTitan workflows and best practices Able to work PST/MST hours Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $59,000 USD - $78,900 USD, and this position is commission-eligible. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes equity and a holistic suite of benefits. We’re building the first end-to-end solution to transform the trades, a trillion-dollar global industry that’s been underserved by technology for far too long. Recognized by Forbes as one of the top cloud companies, we use our deep industry knowledge and technical expertise to develop solutions that empower everyday entrepreneurs to grow and scale their businesses. While our vision is bold, we always stay humble. Join us. We’re just getting started. Click here to view our Global Applicant Privacy Notice

Assist customers with software issues via multiple channels, develop solutions, and prevent escalations. | Experience in technical support, strong problem-solving skills, excellent communication, and a customer-centric mindset. | Ready to be a Titan? We accompany our customers every step of the way, from the moment they partner with us, to the end of their journey. We work hard and like to have fun along the way. If you’re excited about helping small business owners in the trades, love technology, and aren't afraid of a challenge or two, our customer support team is where you belong. As a Customer Support Advocate (CSA), you’ll have the opportunity to become a ServiceTitan subject matter expert and quickly grow your career in meaningful ways. Our CSAs have the highest rate of internal transfers across the organization. The opportunities to build an exceptional customer experience and make an impact are endless. What You'll Do: Act as the first point of contact to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions Become a product expert and develop creative solutions and workflows that best meet customer needs Prevent escalations and de-escalate customers by leveraging support tools and resources such as the Salesforce Support Console, internal chatbot, as well as in-depth testing to efficiently resolve cases Provide comprehensive technical solutioning directly to ServiceTitan’s customers to resolve customer issues with high quality and speed. What You'll Bring: Bachelor’s degree preferred or equivalent experience in technical support An efficient, effective, and resourceful problem-solver with strong critical thinking skills, and troubleshooting abilities Excellent people skills: must be empathetic, patient, confident, good-humored, and able to interact well with a broad spectrum of personality types Ability to thrive in a feedback-oriented culture and stay level-headed in a challenging, rapidly changing environment Self-motivated and able to master complex software Customer-centric mindset, desire to learn, and can-do attitude Creative, out-of-the-box solutioning skills The ability to translate complex technical issues into tangible solutions Ability to prioritize, multi-task, and perform effectively under pressure Strong communicator in both written and verbal form Team player Intelligent, self-motivated, quick thinking, and fast learning Home/Commercial Service Industry knowledge a plus Basic understanding of SIP (Session Initiation Protocol), RTP and call flow analysis preferred. Understanding of SMS routing, SMPP, delivery receipts (DLRs), and carrier filtering. Brand Registration process preferred. Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected hourly rate for this role for candidates residing in the United States is between $19.61 USD - $26.25 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits. We’re building the first end-to-end solution to transform the trades, a trillion-dollar global industry that’s been underserved by technology for far too long. Recognized by Forbes as one of the top cloud companies, we use our deep industry knowledge and technical expertise to develop solutions that empower everyday entrepreneurs to grow and scale their businesses. While our vision is bold, we always stay humble. Join us. We’re just getting started. Click here to view our Global Applicant Privacy Notice

Build and maintain long-term customer relationships, drive customer success and retention, and proactively engage with customers to maximize their use of ServiceTitan. | At least 2 years in customer-facing roles, strong communication skills, experience with product training, and ability to manage multiple projects with attention to detail. | Ready to be a Titan? As a CSM Team Customer Success Manager, you play a crucial role in ensuring our customers’ success and satisfaction. You’ll be responsible for building strong relationships with our customers, understanding their needs, and empowering them to set big goals with ServiceTitan as the ultimate tool to achieve the extraordinary in their business. You will serve as the preferred CSM to a designated list of customers assigned to the CSM Team and partner with these customers to optimize their use of ServiceTitan to drive business results. In doing so you will be a key driver ensuring retention and growth of ServiceTitan’s revenue. You will interact with these customers both as their success point of contact and by leveraging tools to consistently engage in proactive touchpoints to continue pacing their journey with ServiceTitan. As a member of the CSM Team, you will be passionate about delivering customer transformations and answering questions like: What’s the most valuable transformation I can offer my customer? What’s the fastest way I can deliver that value to them? How can my communication make their life easier? How can I build a long-term relationship with them and truly make them feel at home with the ServiceTitan family? What you'll do: Account Ownership: Act as a “preferred CSM” to approximately 100 accounts assigned to CSM Team, serving as the main point of contact for the customer, our executive team, and any internal partners regarding these accounts Relationship Management: commit to exceeding customer expectations, maintain long-term, senior-level relationships with your account’s POCs, take ownership of challenging customer situations, manage them effectively, and see them through to resolution Drive Value and ROI: guide customers to maximize their business through an intimate understanding of the ServiceTitan platform, with the ability to resolve complex issues and create comprehensive, customer-facing value plans to demonstrate ROI of ServiceTitan to key stakeholders Reactive Engagement: act as the primary point of contact for customer inquiries and issues, working closely with internal teams to drive timely resolutions Proactive Engagement: Proactively reach out to customers through phone calls and written communication to understand their goals, and roadblocks, and ensure their needs are met Utilize reactive and proactive outreach in addition to developing strategies to work with and speak to all customers in your care on a regular cadence Data Analysis: Utilize data to track customer success metrics and leverage user engagement data to design targeted campaigns that proactively engage with customers who are not utilizing key features of ServiceTitan vital to achieving their desired outcomes (digital success campaigns, remote workshops, proactive customer calls, etc.) Mitigate Escalations and Churn Risk: Monitor account health and flag risk behaviors to engage with customers proactively before escalations or churn risks arise in addition to owning and defusing challenging customer situations, should they arise, turning them into an opportunity for positive outcomes and increased customer loyalty Facilitate Resolutions: Approach all customer interactions with a positive, can-do attitude, identify customer pain points, and work with cross-functional teams to provide effective solutions, Provide Product Training: Provide training and guidance to customers, ensuring they utilize our software effectively, drive customer engagement in webinars, ember, spark or community Create Promoters: Seek ways to improve customer satisfaction and raise customer advocacy (NPS), by finding new ways to continuously improve our customers’ experience, both in the use of our product and through improved internal processes Project Management: break down complex issues and stay highly organized in managing customer accounts, ensure timely follow-ups, and document interactions Gross Revenue Retention: Monitor customer usage and engage in renewal discussions (both core and pro products) to ensure long-term satisfaction, and account retention and maximize up-selling and cross-selling opportunities Feedback Collection: Gather and relay customer feedback to the product and development teams for continuous improvement. Customer Loyalty: Identify opportunities for customer advocacy, such as success stories, the torch network, and referrals. What you'll bring: 2+ years in customer-facing roles, customer success/account management, and/or sales experience preferred A customer value, ROI, and business outcome-driven mindset Skills in product training, and comfortable “re-re-selling” the customer on ServiceTitan Strong de-escalation and problem-solving skills. Highly skilled in written and verbal communication Proven ability to multi-task and manage multiple projects at a time with strong attention to detail Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others Quick thinking, fast learning, and solution-oriented, with an ability to think outside the box and see things through to resolution Self-motivated and able to work effectively in a remote setting Highly organized and detail-oriented Project management skills and experience are a plus. Exceptional organizational and time management skills Empathetic with a customer-focused approach Passion for phone-based customer interactions Preferred Skills and Experience Project management Sales Data or Business performance analytics Operational use of SalesForce, Gainsight, and Tableau Highly proficient in ServiceTitan workflows and best practices Able to work PST/MST hours Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $59,000 USD - $78,900 USD, and this position is commission-eligible. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes equity and a holistic suite of benefits. We’re building the first end-to-end solution to transform the trades, a trillion-dollar global industry that’s been underserved by technology for far too long. Recognized by Forbes as one of the top cloud companies, we use our deep industry knowledge and technical expertise to develop solutions that empower everyday entrepreneurs to grow and scale their businesses. While our vision is bold, we always stay humble. Join us. We’re just getting started. Click here to view our Global Applicant Privacy Notice

Develop and execute enablement strategies for enterprise sales teams, diagnose performance gaps, and collaborate cross-functionally to optimize sales processes. | 6+ years in sales enablement or sales leadership within high-growth B2B SaaS, deep understanding of enterprise sales motions, executive presence, and data-driven decision-making. | Ready to be a Titan? As the Senior Sales Enablement Manager for our Enterprise Sales Teams, you will be the strategic architect behind the success of our most complex sales teams. This is a high-visibility role reporting into the Director of Sales Enablement and partnering directly with GMs and Executive Leadership to translate business goals into field excellence. You won’t just be "running trainings"—-you will be diagnosing performance gaps and building the infrastructure that allows our Enterprise "Titans" to consistently win. What you’ll do: Executive Partnership: Act as a strategic advisor to Enterprise Sales Leaders, aligning enablement programs with high-level business objectives and revenue targets. Enterprise Onboarding: Own and optimize the "Time to Productivity" for Enterprise Account Executives, ensuring they master complex value-selling and multi-stakeholder navigation. Competency & Certification: Design forward thinking, learner optimized, programs that ensure every AE is a subject matter expert, capable of delivering high-impact executive presence in every buyer interaction. GTM Orchestration: Lead the execution of go-to-market plans for product launches, ensuring the field is equipped with the right messaging, tools, and competitive intelligence to win. Performance Diagnostics: Proactively analyze the Enterprise scorecard (e.g., Win Rates, ACV, Sales Cycle Length) to identify systemic gaps. You will develop 1:1 coaching frameworks for managers and scaled programs for the ICs. Sales Tech Mastery: Optimize our tech stack (CRM, LMS, Conversational Intelligence) to provide data-driven insights that refine our sales methodology. Full-Cycle Development: Build "Beyond-the-Hire" learning paths that support career progression, ensuring our top talent stays engaged and grows within the organization. What That Looks Like Translate Ambiguity into Action: Take high-level executive directives and turn them into scalable programs, playbooks, and processes. You don't wait for a manual; you write it. Deep-Dive Problem Solving: You won't just look at a dashboard; you’ll listen to call recordings, sit in on deal reviews, and interview AEs to find the "why" behind the data. Cross-Functional Orchestration: Act as the "glue" between Product, Marketing, and Sales. You’ll ensure that when a product launches, the Enterprise team doesn't just know the features—they know how to sell the value. Drive "Titan" Performance: Own the end-to-end success of our Enterprise sellers. This includes everything from high-level strategy to the "un-glamorous" work of cleaning up CRM workflows or building a deck for a 1:1 coaching session. Agile Program Management: While you are a strategist, you are also the engine. You will manage the lifecycle of enablement programs, ensuring they are executed with precision and iterate based on real-time feedback. What you’ll bring: Proven Strategic Impact: 6+ years of experience in Sales Enablement or Sales Leadership, specifically within high-growth B2B SaaS environments. Enterprise DNA: Deep understanding of the Enterprise sales motion (long cycles, MEDDPICC or similar methodologies, and navigating the C-Suite). Executive Presence: Exceptional communication skills with the ability to influence senior stakeholders and lead cross-functional initiatives across Product, Marketing, and Operations. Data-Driven Mindset: Ability to translate raw performance data into actionable enablement strategies that move the needle on revenue. Agility: A track record of thriving in fast-paced environments where you must balance long-term strategy with immediate tactical needs. Education: BA/BS degree required; experience in the Home Services industry is a significant plus. Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $104,500 USD - $139,700 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits. We’re building the first end-to-end solution to transform the trades, a trillion-dollar global industry that’s been underserved by technology for far too long. Recognized by Forbes as one of the top cloud companies, we use our deep industry knowledge and technical expertise to develop solutions that empower everyday entrepreneurs to grow and scale their businesses. While our vision is bold, we always stay humble. Join us. We’re just getting started. Click here to view our Global Applicant Privacy Notice

Support planning, logistics, and execution of annual user conferences, including stakeholder collaboration, vendor coordination, and reporting. | Minimum 5 years in event and project management, proficiency with event software, excellent communication, and organizational skills. | Ready to be a Titan? ServiceTitan is an all-in-one software platform that helps home services companies streamline and grow their business. Founded by the sons of tradesmen who discovered that both of their fathers' professions were vastly underserved by the types of digital tools that were disrupting numerous other industries, ServiceTitan is a truly mission-driven company that takes immense pride in helping contractors become more successful and lead better lives. ServiceTitan is seeking a Senior Event Specialist to provide comprehensive support for our annual user conferences as well as certain project management support functions for the events team. Reporting to the Events Manager, the Senior Events Specialist will play a key role in supporting the planning, project management, and logistical aspects involved in the quality execution of our customer programs. The ideal candidate will be a highly organized, detail-oriented, and data-driven professional with a strong background in event planning and project management. This candidate should be passionate about creating engaging, memorable experiences that resonate with attendees, possess energy, creativity, resourcefulness, and be able to remain calm under pressure. **We will consider remote candidates** What you’ll do: Project manage internal stakeholders and external vendors for our annual user conferences by establishing and monitoring event timelines, ensuring all deadlines and deliverables are met. Collaborate cross-functionally with teams – including Marketing, Product, Creative, Sales, Business Development, and Operations – to drive successful event outcomes. Oversee and maintain the event management registration system, including website development and access portal creation. Provide enhanced reporting support to deliver actionable insights on event registration, lead and campaign tracking, and event calendars. Submit and ensure timely and accurate processing of vendor contracts and invoices for payment. Oversee room block management for our annual user conferences, in coordination with venues and attendees. Oversee and ensure effective management and responsible operation of event software platforms, including Salesforce, Tableau, Airtable, Captello, and Cvent. Provide extensive support to the Events department, including expense and budget tracking, and various event-related projects. What you'll bring: At least 5 years of experience in event management and project management Collaborative team-player with a customer-service mindset and high energy Exceptional communication skills combined with strong organizational capabilities Proficiency in strategic thinking, quick problem-solving, and generating creative ideas Tech-savvy with a goal-driven attitude Meticulous attention to detail and a disciplined approach to project management Self-motivated and confident in taking ownership of responsibilities Comfortable operating in a fast-paced, startup environment Willingness to engage in physical tasks typical of event roles, such as setting up activations, moving supplies, etc. Engaging interpersonal skills, capable of connecting with diverse individuals Demonstrates resourcefulness in addressing challenges and finding solutions Proficiency in event and project management software preferred (Cvent and Airtable) Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $85,700 USD - $114,600 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits. We’re building the first end-to-end solution to transform the trades, a trillion-dollar global industry that’s been underserved by technology for far too long. Recognized by Forbes as one of the top cloud companies, we use our deep industry knowledge and technical expertise to develop solutions that empower everyday entrepreneurs to grow and scale their businesses. While our vision is bold, we always stay humble. Join us. We’re just getting started. Click here to view our Global Applicant Privacy Notice

Support planning, execution, and logistics for company events, collaborating with cross-functional teams and managing event systems. | At least 5 years in event and project management, strong organizational and communication skills, proficiency with event management software, and a customer-service mindset. | Ready to be a Titan? ServiceTitan is an all-in-one software platform that helps home services companies streamline and grow their business. Founded by the sons of tradesmen who discovered that both of their fathers' professions were vastly underserved by the types of digital tools that were disrupting numerous other industries, ServiceTitan is a truly mission-driven company that takes immense pride in helping contractors become more successful and lead better lives. ServiceTitan is seeking a Senior Event Specialist to provide comprehensive support for our annual user conferences as well as certain project management support functions for the events team. Reporting to the Events Manager, the Senior Events Specialist will play a key role in supporting the planning, project management, and logistical aspects involved in the quality execution of our customer programs. The ideal candidate will be a highly organized, detail-oriented, and data-driven professional with a strong background in event planning and project management. This candidate should be passionate about creating engaging, memorable experiences that resonate with attendees, possess energy, creativity, resourcefulness, and be able to remain calm under pressure. • *We will consider remote candidates** What you’ll do: • Project manage internal stakeholders and external vendors for our annual user conferences by establishing and monitoring event timelines, ensuring all deadlines and deliverables are met. • Collaborate cross-functionally with teams – including Marketing, Product, Creative, Sales, Business Development, and Operations – to drive successful event outcomes. • Oversee and maintain the event management registration system, including website development and access portal creation. • Provide enhanced reporting support to deliver actionable insights on event registration, lead and campaign tracking, and event calendars. • Submit and ensure timely and accurate processing of vendor contracts and invoices for payment. • Oversee room block management for our annual user conferences, in coordination with venues and attendees. • Oversee and ensure effective management and responsible operation of event software platforms, including Salesforce, Tableau, Airtable, Captello, and Cvent. • Provide extensive support to the Events department, including expense and budget tracking, and various event-related projects. What you'll bring: • At least 5 years of experience in event management and project management • Collaborative team-player with a customer-service mindset and high energy • Exceptional communication skills combined with strong organizational capabilities • Proficiency in strategic thinking, quick problem-solving, and generating creative ideas • Tech-savvy with a goal-driven attitude • Meticulous attention to detail and a disciplined approach to project management • Self-motivated and confident in taking ownership of responsibilities • Comfortable operating in a fast-paced, startup environment • Willingness to engage in physical tasks typical of event roles, such as setting up activations, moving supplies, etc. • Engaging interpersonal skills, capable of connecting with diverse individuals • Demonstrates resourcefulness in addressing challenges and finding solutions • Proficiency in event and project management software preferred (Cvent and Airtable) Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: • Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. • Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. • Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $85,700 USD - $114,600 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Lead and develop a team of Customer Success Managers to drive retention, expansion, and customer satisfaction for large enterprise clients, while collaborating across teams and influencing product strategy. | Proven experience managing enterprise SaaS accounts and teams, strong coaching skills, business acumen, and understanding of SaaS metrics and customer health. | Manager, Enterprise CSM - Residential In-home Trades Ready to be a Titan? At ServiceTitan, we accompany our customers every step of the way, from the moment they join us to every milestone of their growth. Our work impacts real people doing real work, and we take that responsibility seriously. We’re passionate, curious, and relentless about driving results for our customers and each other. If you’re a leader who thrives on coaching high-performing teams, solving complex challenges, and pushing the boundaries of customer experience and innovation, this is where you belong. As a Manager on the Enterprise Customer Success team, you will lead and inspire a team of 8-10 Customer Success Managers serving some of ServiceTitan’s largest and most strategic customers. You’ll play a critical role in shaping our strategy for retention, expansion, and customer satisfaction, while fostering a culture of growth, ownership, and excellence. Your focus will be on empowering your team to deliver measurable ROI, drive deep product adoption, and strengthen long-term partnerships with customers. What you'll do: Coach and Develop: Provide consistent coaching, feedback, and career development for Enterprise CSMs. Help them build confidence, elevate performance, and grow as consultative leaders for their customers. Drive Retention and Expansion: Partner with CSMs to execute retention strategies, identify opportunities for expansion, and deliver measurable business outcomes for customers. Foster Excellence: Establish clear expectations, metrics, and operational rigor to ensure every CSM runs their business with precision and accountability. Innovate and Uplevel: Encourage experimentation and process innovation to improve efficiency, automation, and customer experience across the team. Manage Risk: Anticipate risks early and proactively guide resolution strategies, engaging with executives as needed to ensure alignment and partnership. Lead Strategically: Set strategic priorities aligned with company OKRs. Track and communicate progress through reporting and ongoing feedback loops. Cross-Functional Collaboration: Partner with Product, Sales, Onboarding, and Support teams to ensure a seamless customer journey and strong internal alignment. Champion the Customer Voice: Gather and synthesize customer feedback to influence product strategy and advocate for continuous improvement. Build customer relationships at the C-suite level. Recruit and Scale: Hire, onboard, and mentor top talent while maintaining a culture of passion, curiosity, and care. What you’ll bring: 3+ years of people management experience in Customer Success or Account Management within a SaaS environment Proven success leading Enterprise or Strategic accounts and teams managing large, complex customers Strong coaching and people leadership skills, motivating others to perform at their best while fostering a culture of trust, collaboration, and accountability Excellent business acumen and ability to consult on best practices, process optimization, and ROI realization High emotional intelligence, with strong listening, empathy, and communication skills Exceptional organization and project management capabilities, able to balance multiple priorities with precision A proactive, solution-oriented mindset and resilience in navigating ambiguity or challenge Deep understanding of SaaS metrics, retention levers, and customer health management Passion for technology, curiosity, and a desire to continuously learn and innovate Ability to travel up to 20% as conditions are safe according to health officials. Who you are: Passionate, driven, and genuinely care about your team and customers Curious and always looking for ways to make things better A problem solver who thrives in challenges Detail oriented and organized, with follow through you can count on A true owner, you see it, solve it, and never wait for someone else to go first Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $113,100 USD - $151,300 USD, and this position is commission-eligible. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes equity and a holistic suite of benefits. We’re building the first end-to-end solution to transform the trades, a trillion-dollar global industry that’s been underserved by technology for far too long. Recognized by Forbes as one of the top cloud companies, we use our deep industry knowledge and technical expertise to develop solutions that empower everyday entrepreneurs to grow and scale their businesses. While our vision is bold, we always stay humble. Join us. We’re just getting started. Click here to view our Global Applicant Privacy Notice

Lead and develop a security engineering program to embed security into product development, manage teams, and drive security automation and metrics. | Extensive experience in product/security engineering, leadership in security programs, and technical expertise in cloud security, automation, and security-as-code. | Ready to be a Titan? The Director, Product Security Engineering will be responsible for defining, building, and enforcing a secure paved road for product development, making secure design and delivery the default path for engineering teams. This includes establishing approved platforms, patterns, and tooling that embed security controls into everyday workflows so teams can move quickly without repeatedly solving the same security problems. The goal is to reduce risk through secure by default architecture, minimize friction between security and engineering, and ensure that deviations from the paved road are intentional, well understood, and reviewed. By doing so, the Director will help scale security across the organization while enabling teams to deliver high quality products efficiently and confidently. In this hands-on role, you will be the primary strategist, program owner, and leader. You will manage a growing team of high-performing engineers (Cloud Security & Application Security) and drive the cross-functional adoption of security-as-code principles. You will define the vision, manage the roadmap, drive operations and execution, and ensure we scale security without slowing down development velocity. What you’ll do: Strategy & Governance: Program Vision: Define the long-term vision and technical strategy for the secure development pipeline, ensuring alignment with the overall R&D and business objectives. Pipeline Governance: Oversee the unified strategy for our tooling ecosystem (GHAS, Wiz, Terra). You will ensure these tools act as automated checkpoints, providing fast, high-fidelity feedback loops for engineers. Risk Management: Transform our vulnerability management from a "ticket queue" into a risk-based model. You will own the "Risk Acceptance" and "SLA Adherence" processes, ensuring timely focus on what matters. Democratization & Culture: Security Champions Program: Act as the strategic owner for the Security Champions Program. You will design the program structure, incentives, and operational logistics to democratize secure development across 80+ squads. Just-in-Time Training: Oversee the strategy for contextual training campaigns. You will move us away from annual compliance videos to contextually relevant micro-trainings enabling our engineers to develop highly secure solutions. Strong Partnership with Engineering: Build and sustain deep, trust based partnerships with Engineering leaders and individual contributors to embed security into the software development lifecycle without creating friction or bottlenecks. You will operate as a force multiplier, enabling engineers to own security outcomes while providing clear structure, prioritization, and support. Metrics & Accountability: Squad Health Analytics: Operationalize tools and ticketing pipelines to generate and maintain "Squad Health" scores. You will use data to drive accountability. KPI Tracking: Define and track key performance indicators (SAST/SCA remediation rates, Cloud Security Posture scores, Time-to-Fix) to measure the effectiveness of the "Secure Paved Road" and report risk reduction to executive leadership. Leadership & Program Management: Strategic Planning and Evolution: Translate the Product Security vision into an actionable, multi year strategy and operating plan. You will continuously assess emerging risks, platform maturity, and engineering needs to evolve the secure paved road strategy over time, ensuring it remains aligned with business growth, technology shifts, and threat landscape changes. Team Leadership: Lead, mentor, and grow a team of high performing Product Security Engineers, fostering a culture of ownership, accountability, and automation. You will develop leaders within the team and ensure clear ownership across AppSec and CloudSec domains. Operational Excellence: Own the end to end operational model for product security work, including intake, prioritization, and execution. You will use data from vulnerability pipelines and incidents to identify systemic gaps and drive strategic investments that reduce recurring risk and manual effort. Execution and Reporting: Ensure strategic initiatives are delivered predictably and at scale. Define success metrics, track progress against the roadmap, and clearly communicate outcomes, tradeoffs, and risk reduction to executive leadership. What you’ll need: Experience: 7+ years of experience in Product/Application Security, with 3+ years in a Director or Senior Manager role, preferably with a background in software engineering. Strategic Leadership: Proven track record of defining, driving, and scaling security engineering programs across large, distributed engineering organizations. Technical Depth: Deep, hands-on experience securing cloud native platforms with a preference for Azure, including architecting the deployment and configuration of CSPM, SAST, and SCA platforms such as Wiz, Orca, and GitHub Advanced Security. Program Management: Exceptional organizational and communication skills, with the ability to manage complex technical roadmaps, align stakeholders, and drive consensus across engineering, product, and leadership. Metrics Driven: Experience managing security through data. You know how to define SLAs, track "burn down" rates, and present "Squad Health" metrics to engineering leaders. Automation Focus: A passion for shifting security "left" and a track record of implementing security-as-code and automation to achieve security at scale. AI Forward: Demonstrated experience in leveraging AI in the Software Development and Product Security lifecycle. Why this role? Lead the Transformation: You will lead the cultural and technical shift that transforms security into a force multiplier. By operationalizing the "Secure Paved Road" and shifting security left, you will enable ServiceTitan engineers to deliver high-quality products efficiently, ensuring that deviations are intentional and risk is managed strategically rather than reactively Measurable Impact: Your leadership and strategic automation work will be the primary driver in significantly reducing our critical vulnerability backlog, directly impacting our organizational risk posture. Safeguarding the Customer: You will lead the team in high-value platform configuration and engineering that directly protects the livelihood of the Trades. Your work ensures that while our engineers focus on building features, our customers can focus on running their businesses, confident that the platform they rely on is secure. Innovation: Join a team that is actively integrating AI into the security lifecycle, from automated remediation to autonomous threat modeling, and lead our efforts in this space. Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $221,400 USD - $296,100 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits. We’re building the first end-to-end solution to transform the trades, a trillion-dollar global industry that’s been underserved by technology for far too long. Recognized by Forbes as one of the top cloud companies, we use our deep industry knowledge and technical expertise to develop solutions that empower everyday entrepreneurs to grow and scale their businesses. While our vision is bold, we always stay humble. Join us. We’re just getting started. Click here to view our Global Applicant Privacy Notice

Assist customers with software via multiple channels, develop workflows, and communicate feedback for product improvements. | Strong communication skills, technical proficiency, problem-solving abilities, and comfort with software tools. | Ready to be a Titan? We accompany our customers every step of the way, from the moment they partner with us, to the end of their journey. We work hard and like to have fun along the way. If you’re excited about helping small business owners in the trades, love technology, and aren't afraid of a challenge or two, our customer support team is where you belong. As a Customer Support Advocate (CSA), you’ll have the opportunity to become a ServiceTitan subject matter expert and quickly grow your career in meaningful ways. Our CSAs have the highest rate of internal transfers across the organization. The opportunities to build an exceptional customer experience and make an impact are endless. What You'll Do: Utilize support tools to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions. Become a product expert and develop creative solutions and workflows that best meet customer needs. Influence product changes by submitting bugs to our developers and ensuring resolution of bug fixes. Champion customer needs by sharing feedback and concerns with internal stakeholders. What You'll Bring: Excellent people skills: must be empathetic, patient, confident, good-humored, and able to interact well with a broad spectrum of personality types. Ability to thrive in a feedback-oriented culture and stay level-headed in a challenging, rapidly changing environment. Self-motivated and able to master complex software. An efficient, effective, and resourceful problem-solver with strong critical thinking skills and troubleshooting abilities. Quickbooks/accounting knowledge a plus. Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected hourly rate for this role for candidates residing in the United States is between $19.42 USD - $25.96 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits. We’re building the first end-to-end solution to transform the trades, a trillion-dollar global industry that’s been underserved by technology for far too long. Recognized by Forbes as one of the top cloud companies, we use our deep industry knowledge and technical expertise to develop solutions that empower everyday entrepreneurs to grow and scale their businesses. While our vision is bold, we always stay humble. Join us. We’re just getting started. Click here to view our Global Applicant Privacy Notice

Lead complex sales cycles with enterprise clients, develop account strategies, and build executive relationships to drive growth for ServiceTitan. | Over 10 years of B2B SaaS sales experience, proven success with large enterprise clients, and ability to travel regionally and nationally. | Ready to be a Titan? As a Major / Strategic Accounts SaaS Account Executive at ServiceTitan, you’ll play a pivotal role in expanding our footprint among the nation’s largest and most sophisticated trade service businesses. You’ll lead complex, strategic sales cycles — aligning with C-suite executives, operational leaders, and IT stakeholders to demonstrate how ServiceTitan can transform their operations and accelerate growth. This is a high-impact role for a seasoned SaaS sales professional who thrives on solving business challenges, building trust at the executive level, and closing transformative enterprise deals. This is a quota-carrying, remote position with travel expectations. What you'll do: Own the entire sales cycle — from prospecting and discovery through proposal, negotiation, and close. Develop and execute territory and account strategies to target high-value enterprise and upper mid-market prospects. Lead consultative sales conversations, understanding operational challenges unique to the trades, and positioning ServiceTitan as a strategic growth platform. Partner with Solutions Engineering, Product, Marketing, Legal, and Customer Success to design and deliver compelling solutions tailored to customer needs. Build and nurture executive-level relationships with business owners, private equity sponsors, CFOs, COOs, and CTOs across large multi-location service organizations. Maintain disciplined forecasting and pipeline management within Salesforce. Stay informed on industry trends, market dynamics, and competitive offerings to drive differentiation and customer value. Serve as a brand ambassador for ServiceTitan, representing our mission and values at industry events and trade conferences. What you'll bring: 10+ years of experience developing relationships and closing business with high-quality Enterprise clients with a proven track record of large deals Experience with large matrixed multi-location Enterprise organizations Successful sales experience in a B2B SaaS environment with experience with top performance and over-achievement against quota. Preferred experience selling to national brands and franchise businesses Passion for the home and commercial services industry An honest and genuine approach to helping potential customers Value-driven approach to presentations, objection handling, and negotiation Ability to travel often, regionally, and nationally Valid driver’s license and automobile insurance; Must use own vehicle for the job Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $170,000 USD - $181,900 USD + commission. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes equity and a holistic suite of benefits. We’re building the first end-to-end solution to transform the trades, a trillion-dollar global industry that’s been underserved by technology for far too long. Recognized by Forbes as one of the top cloud companies, we use our deep industry knowledge and technical expertise to develop solutions that empower everyday entrepreneurs to grow and scale their businesses. While our vision is bold, we always stay humble. Join us. We’re just getting started. Click here to view our Global Applicant Privacy Notice

Manage client relationships to drive product adoption, retention, and revenue growth by acting as a trusted advisor and collaborating cross-functionally. | 3-5 years B2B account or client success experience in SaaS, bachelor’s degree, CRM platform familiarity, strong communication and stakeholder management skills. | Who We Are: We're Aspire, the leading SaaS provider for the landscaping and commercial cleaning industries and a proud member of the ServiceTitan family since 2021. Our cloud-based business management system automates all aspects of field service operations for enterprise and small to medium-sized businesses enabling our clients to accelerate growth, streamline operations, increase customer retention, and maximize revenue. Trusted by thousands of premier field services leaders in the US and Canada, our solutions empower our clients to make better business decisions for their companies. Our partnership with ServiceTitan has enabled us to continue scaling our platform and customer base while maintaining our collaborative, tight-knit culture. Ready to make your career move? The Client Success Manager (CSM) will be responsible for proactively engaging clients and serve as a trusted advisor to our clients, leading to retention and strong adoption of our products allowing Aspire to support clients in attaining their own objectives using our solutions while driving revenue growth. The CSM will develop client relationships that promote retention and loyalty. This position takes a proactive approach to ensure the client is realizing value from the Aspire solution through solution adoption, expansion of services and making sure the client is satisfied. What You’ll Do: Leverage deep business and industry knowledge to partner with clients to help increase sustainable proven value so they achieve their strategic goals and desired outcome through their interactions with Aspire. Establish and improve relationships with clients through proactive and regular communication that monitors overall client 'health'. (i.e. business value reviews). Act as subject matter expert SME on the Aspire software staying current on product offerings and serving as point of contact for all needs (e.g. new products, upgrades/migrations, training materials, service programs). Serve as the account/relationship manager for approximately 50-100 clients. Create success plans for clients that outline their critical success factors, metrics for success, potential issues, and provide recommendations. Develop case studies, KPIs, and metrics related to products and solutions, client retention and churn, and department success. Work cross functionally with internal teams including implementation, Training, Sales and Aspire Care teams to ensure clients are transitioned properly. Develop a working knowledge of the performance of the accounts by monitoring client activity to identify any changes in performance that may indicate a service or other issue. Provide feedback to the product team on new features and offerings that our key clients have identified. Identify opportunities to sell additional services to clients and passing opportunities on to Sales. Leverage client relationships as needed for prospect references. What You’ll Bring: Bachelor’s Degree in business or related field. Three to five years of experience in B2B Account Management or Client Success experience (SaaS industry strongly preferred) Preferred experience and/or exposure to the following: Proven client success professional with strong ability to articulate vision, strategy, and plans. Experienced working within matrixed environments. Experience with CRM platforms (i.e. Salesforce, HubSpot) Ability to work effectively with internal and external partners to resolve issues and manage escalations at both the business owner and executive levels Strong verbal and written communications skills. The ability to interact effectively at all levels of an organization and cross functionally; influence and advocate on behalf of the client. Ability to anticipate change and proactively adjust priorities and strategies accordingly. Ability to work both in a team, and independently, to make the best decisions for our clients. Where you’ll work: Our headquarters is located in Chesterfield in St. Louis County. This position is fully remote. Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $71,100 USD - $95,100 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits. We’re building the first end-to-end solution to transform the trades, a trillion-dollar global industry that’s been underserved by technology for far too long. Recognized by Forbes as one of the top cloud companies, we use our deep industry knowledge and technical expertise to develop solutions that empower everyday entrepreneurs to grow and scale their businesses. While our vision is bold, we always stay humble. Join us. We’re just getting started. Click here to view our Global Applicant Privacy Notice

As a Senior Software Engineer, Mobile, you will guide the technical implementation for our next generation Android native mobile application(s). You will develop key product differentiators by leveraging the full native power of our customers' mobile devices. | A Bachelor's degree in Computer Science or equivalent practical experience is required, along with 6+ years of experience in mobile application development and Android framework development. Expertise in Kotlin and experience with GraphQL are also necessary. | Ready to be a Titan? As a Senior Software Engineer, Mobile, you will be responsible for guiding the technical implementation for our next generation Android native mobile application(s). This is an exciting role for an extremely talented engineer to come in and develop key product differentiators by leveraging the full native power of our customers mobile devices. We build for perfection, use modern tools, have an amazing culture, and love to solve complex problems. If you share the same values, you should consider joining us in our efforts to achieve the extraordinary! Who You Are: You are a driven, passionate, developer of mobile applications. Your expertise helps drive the technology choices we make for our applications. You are a person who thrives working with others and feeds on the interactions. You are both humble and confident. You strive to deliver an unmatched experience for the end users of the products you build. Helping others around you brings personal gratification. More importantly, you are leveraging AI (and comfortable working with various LLM's) on a daily basis to improve your workflows, development, reviews, app performance. Minimum Qualifications: Bachelor's degree in Computer Science (or a technical field) or equivalent practical experience. 6+ years of experience in mobile application development 6+ years of experience with Android framework development Expert level Programming experience in Kotlin (no Java) Experience architecting and designing mobile applications or frameworks. Experience working with GraphQL on a regular basis Preferred Qualifications: Master's degree or PhD Hands-on technical leadership experience, leading teams and setting technical direction. Experience architecting and designing large-scale, scalable, systems. Experience developing creative solutions to difficult problems Deep knowledge of KMM Strong understanding of Jetpack Compose Hands-on experience using Github Copilot, Google Gemini, Cursor, Windsurf as part of your regular workflow Nice to Haves: Understanding of MVI architecture Experience with BitRise or Github Actions Experience with writing E2E automation tests Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $151,100 USD - $202,100 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits. We’re building the first end-to-end solution to transform the trades, a trillion-dollar global industry that’s been underserved by technology for far too long. Recognized by Forbes as one of the top cloud companies, we use our deep industry knowledge and technical expertise to develop solutions that empower everyday entrepreneurs to grow and scale their businesses. While our vision is bold, we always stay humble. Join us. We’re just getting started. Click here to view our Global Applicant Privacy Notice

Lead and manage complex, cross-functional strategic programs ensuring alignment with business objectives, timelines, budgets, and KPIs. | 10-15+ years managing large-scale programs in product and technology contexts with strong leadership, financial, and agile methodology expertise. | Ready to be a Titan? We are seeking a strategic and results-driven Lead Program Manager to lead high-impact, high-visibility initiatives that have a broader organizational impact. These initiatives often come with strict contractual obligations and deadlines. This is an individual contributor (IC) role with no direct reports. The ideal candidate will be a seasoned executive capable of orchestrating complex, cross-functional programs and ensuring alignment between strategic objectives and operational execution. What You’ll Do: • Spearhead the end-to-end management of strategic programs, including scope definition, objective setting, timeline management, and deliverable execution. • Drive alignment and synergy across product, engineering, and design, along with other key stakeholder groups, to ensure seamless program execution and effective communication. • Develop and implement comprehensive program plans, proactively manage dependencies and risks, and ensure adherence to budgetary and resource allocation parameters. • Define and monitor key performance indicators (KPIs) to ensure programs achieve intended business outcomes, with a focus on value realization and return on investment (ROI). • Mentor and guide program management personnel, fostering a culture of continuous improvement and operational excellence. What You’ll Bring: • Extensive experience (10-15+ years) in managing complex, large-scale programs within a product and technology context. • Demonstrated ability to translate high-level strategic objectives into actionable execution plans that deliver measurable business results. • Exceptional leadership, communication, and stakeholder management skills with the ability to influence and drive alignment at all organizational levels. • Strong financial acumen, including budget management, resource allocation, and ROI analysis, coupled with advanced analytical and problem-solving skills. • A deep understanding of software development lifecycles, agile methodologies, and technology concepts. Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: • Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. • Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. • Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $151,100 USD - $202,100 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Manage multiple client implementation projects end-to-end, ensure on-time go-live, conduct client training, identify and mitigate risks, and collaborate with internal teams. | At least 2 years relevant experience, strong project management and client relationship skills, troubleshooting ability, preferably ServiceTitan software knowledge, and willingness to travel up to 20%. | Description: • Closely manage multiple and concurrent implementation projects from initiation through project close, acting as the primary point of contact for your clients and assuming full accountability for a high-quality client experience • Serve as a process and workflow focused point of contact for a cohort of customers during an 8 week implementation program • Prepare, update, and manage project management materials • Keep all customers on track to go-live within their agreed-upon schedule • Manage various forms of risk that would prevent customers from going live within predetermined schedule • Conduct live working sessions/ training with clients to enable them on the different functions within the software and create customized training resources for client-specific workflows as needed, while ensuring the client follows ServiceTitan standards and recommendations • Proactively identify and escalate client implementation risks, and collaborate with product, leadership, and/or your Manager to develop and communicate potential solutions • Collaborate with cross-functional data, training, and product teams to deliver against defined project timelines • Stay up-to-date and enabled on all new and in-development ServiceTitan functionality to ensure clients utilize the most current features • Troubleshoot software and hardware issues related to supporting ServiceTitan and integrated applications • Travel for client on-site up to 15-20% of the time Requirements: • At least 2+ years of relevant experience preferred or Home Service/Roofing industry knowledge and experience • Critical thinking skills with experience in troubleshooting software issues • Experience with ServiceTitan software a big plus • Exceptional client relationship skills and a clear view of what constitutes an excellent client experience and partnership • Collaborative team player always looking to help and enable others in the organization • Problem-solver and demonstrate the ability to overcome challenges with creative solutions • Take ownership of any tasks within the project plan to help support and deliver value to our clients • Knowledge and previous experience with Excel a plus • Exceptional project management skills; Proven ability to multi-task and manage multiple moving pieces at a time while paying strict attention to detail • Exceptional customer relationship skills and a clear view on what constitutes excellent customer service • Familiarity with SaaS business models a plus Benefits: • Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities • Comprehensive onboarding program, leadership training, and other programs and events • Bonusly, peer-nominated awards, and more • Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents) • FSA and HSA • 401k match • Telehealth options including memberships to One Medical • Parental leave and support • Up to $20k in fertility services (IUI and IVF), surrogacy, and adoption reimbursement • On demand maternity support through Maven Maternity • Free breast milk shipping through Maven Milk • Pet insurance • Legal advisory services • Financial planning tools • Annual bonus, equity, and a holistic suite of benefits

Lead product discovery, define and execute the product roadmap, collaborate cross-functionally to deliver features, and measure product success for an omni-channel contact center platform. | 8+ years product management experience with CCaaS background, technical fluency with APIs and integrations, experience with mid-market to enterprise customers, and strong cross-functional leadership. | Ready to be a Titan? Contractors in the trades are at the cusp of a massive technological shift in telephony. Today, they are largely using legacy systems with rigid IVRs and voice-only channels that are not tightly integrated into their operations. Contact Center Pro is an ambitious investment to build the next generation of telephony for the trades. It's an omni-channel platform that powers all customer interactions, embedding AI agent assist features and virtual agents to transform CSR efficiency, maximize job bookings, and create a superior customer experience. We are seeking a Principal Product Manager to help lead this charge. As a Principal Product Manager for the CCP application, you will be a critical owner of the product's success. You will be responsible for defining, building, and launching features that solve key customer problems. This is a key role for an exceptionally clear thinker who can translate complex customer needs into an actionable roadmap and drive execution with engineering and design partners. What You'll Do: • Feature Discovery & Definition: Lead customer discovery and market research, engaging directly with agents, supervisors, and enterprise customers to identify pain points and opportunities. • Product Execution: Translate customer workflows and business needs into clear product requirements and user stories. Collaborate closely with engineering and design teams to ensure on-time delivery and high-quality releases. • Roadmap Development: Define and execute the product roadmap for the application layer, including the agent desktop, supervisor tools, admin console, analytics, and integrations. • Cross-Functional Collaboration: Partner with sales, marketing, and customer success teams to enable go-to-market execution, messaging, demos, and customer onboarding. • Customer Advocacy: Work with support and customer success to triage escalations, address product gaps, and improve adoption. Represent the product internally, acting as a voice of the customer in leadership discussions. • UX Excellence: Drive design and UX excellence for agent and supervisor workflows to balance ease of use with enterprise-grade flexibility. • Measure Success: Define and track key success metrics such as adoption, usage, NPS/CSAT, handle time, and agent productivity to ensure the product is meeting its goals. What You'll Bring: • CCaaS background is required; other adjacent enterprise SaaS experience is a plus (e.g., CRM, workforce management, customer experience platforms). Deep understanding of agent/manager workflows, reporting/analytics, omnichannel customer engagement (voice, chat, email, messaging), and integrations with CRMs or ticketing systems. • 8+ years in product management or relevant experience • Experience serving mid-market to large enterprise customers, where customization, compliance, and scale are important. • Technical Fluency: Strong grasp of APIs, platform integrations, data models, and UX for complex enterprise applications. • Cross-functional Leadership: Proven success working with engineering, design, sales, support, and customer success to ship and scale products. • East Coast based due to the critical morning hours for many of our customers Be Human With Us: Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us. What We Offer: When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career: • Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. • Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. • Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $166,500 USD - $222,700 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Build and maintain automated tests using Cypress and other frameworks, collaborate with developers and product teams to improve test coverage and quality, integrate tests into CI/CD pipelines, and monitor and resolve test failures. | Proficiency in Cypress and JavaScript/TypeScript for automated testing, experience with software quality assurance for web applications, knowledge of SQL, CI/CD tools, and ability to work independently in a fast-paced environment. | Ready to be a Titan? You will be part of the Engineering team at ServiceTitan responsible for the technical development of our product. We provide exciting opportunities to make an immediate impact in our rapidly growing organization. We are quality minded, use the most modern tools on the Microsoft .NET platform, have an amazing culture, and love to solve complex problems. Over 50,000 people depend on our software to perform all their daily activities. We are looking for someone to contribute to our product quality by building out automated tests to improve coverage, assisting in authoring test plans, and enabling developers to move faster by ensuring our tests are reliable, performant, and correct. We need technically capable, forward-looking, automation engineers who are excited to contribute, learn and grow. We also desire those who can balance rapid iteration and development with high product quality expectations and who are innovative and comfortable with ambiguity. We utilize the Cypress framework and are targeting engineers with proficiency in Javascript/Typescript. What you'll do: Improve our automation coverage by working closely with Engineers, Product Managers, and Designers on test planning and building automated test cases. Work closely with developers to understand the product architecture while identifying, designing, or enhancing existing test automation plans Create comprehensive test strategies that cover various scenarios, including functional, performance, and security testing, and execute test cases manually and automatically to ensure comprehensive test coverage Implement and execute automated tests using Cypress, Jest, XUnit, and similar testing frameworks. Collaborate with developers to establish unit and integration test strategies. Integrate automated tests into the CI/CD pipeline to enable continuous testing and deployment. Monitor test results, analyze failures, and work closely with engineering teams and stakeholders, ensuring timely resolution of issues and closure Continuously evaluate and improve testing tools, processes, and methodologies Must be self-motivated and know when to seek guidance and be able to handle periods of uncertainty and ambiguity; detail-orientation is a must Facilitate ongoing process improvement efforts to ensure test planning, execution, and reporting methods are effective, efficient, standardized, coordinated, and integrated Defect tracking and issue status reporting What you’ll bring: Strong experience utilizing Cypress for end to end testing of web applications paired with proficiency in Javascript/Typescript Hands-on software quality assurance testing experience with web and mobile applications In-depth experience developing test automation for business objects and entities independent of any available user interface. Hands-on experience in Automated Tests and building tests from scratch Capability to think & contribute from the framework perspective considering effects of changes & upgrades Habit of writing clean, re-usable & parameterized code for Tests, ensuring coverage Good knowledge of SQL (P-SQL and/or MS-SQL preferred) Experience with code deployments and version control systems (GIT) Experience with creating automation on projects which integrate with third party APIs is preferred Experience with Continuous Integration and familiarity with Continuous Deployment tool such as Teamcity, Jenkins, or GitHub Actions Ability to rapidly learn third party development / QA tools is preferred Able to multi-task, triage issues, react well to changes, work independently in a fast paced environment Must be self-motivated and know when to seek guidance; detail-orientation is a must Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $113,100 USD - $151,300 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits. We’re building the first end-to-end solution to transform the trades, a trillion-dollar global industry that’s been underserved by technology for far too long. Recognized by Forbes as one of the top cloud companies, we use our deep industry knowledge and technical expertise to develop solutions that empower everyday entrepreneurs to grow and scale their businesses. While our vision is bold, we always stay humble. Join us. We’re just getting started. Click here to view our Global Applicant Privacy Notice