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Design and launch insurance products and coverages, optimize pricing models for state expansion, and coordinate with actuarial and compliance teams. | Requires 5+ years of insurance product development experience, pricing and risk expertise, regulatory compliance knowledge, and use of AI and machine learning in pricing workflows. | Quick Summary You'll design new insurance products and features, then drive their rollout across new and existing states. 5+ years of Auto product development experience preferred. Who We Are Kin makes life simpler, more affordable, and better for homeowners — especially in the places where climate risks, rising costs, and outdated systems make it hardest. We start with smarter homeowners insurance and expand to everything homeowners need to thrive. Using data, technology, and thoughtful human support, we're building products that are clear, fair, and help homeowners feel confident — so homeowners aren't left behind when they need help most. Founded in 2016, Kin is a remote-first employer with Kinfolk across more than 35 states. We serve customers in 14 states (and counting). Our disciplined growth, strong customer satisfaction, and focus on long-term sustainability foster outstanding growth, attract marquee investors, and earn recognition and accolades, including: - Built In Chicago's Best Places to Work, Midsize Companies (2021-2026) - Forbes' America's Best Startup Employers (2026) - Inc. 5000 Fastest-Growing Private Companies - Forbes' Fintech 50 (2023-2026) - Great Places to Work Certified (2024-2026) Most importantly, we're building Kin to be a place where people do meaningful work with real impact — for our customers, our communities, and each other. We're excited to tell you more about how you can contribute to our rapid growth, strong unit economics, profitability, and excellent customer ratings. To learn more about how we work and what we're building, visit kin.com and see how we work (https://www.linkedin.com/company/kin-insurance/life/kin/). The Opportunity We're looking for an Auto Pricing and Risk Manager to help us build the next generation of Auto insurance products and coverages as well as expand Kin's footprint across states. This role sits at the intersection of pricing strategy and product development — turning market insight and risk analysis into new coverage options, rating features, and pricing enhancements that customers actually feel. This is a hands-on, builder-focused role. You won't be managing a team — you'll be directly shaping the products and features that power Kin's growth, from initial concept through launch in both new and existing states. Your work will directly influence how competitively and confidently Kin can enter new markets and deepen its presence in current ones. Your Responsibilities Design and develop new insurance products, rules, coverages, and enhancements that improve competitiveness and customer value Lead state expansion efforts by building and launching pricing models for new states, and optimizing existing state models for performance Own the research and proposal of new products, rules, coverages, and enhancements Own the end-to-end rollout process, from initial pricing analysis through launch and post-launch monitoring Leverage AI and machine learning tools to enhance pricing accuracy, uncover emerging risk patterns, and accelerate analytical workflows Partner cross-functionally with actuarial, product, and compliance teams to ensure new features are technically sound and regulator-ready Build and maintain dashboards and KPIs that track the performance of newly launched products and pricing features Translate market and competitive research into concrete product recommendations and pricing adjustments Identify opportunities for pricing innovation ahead of state expansion, ensuring readiness for regulatory review and market entry Success in This Role In your first 6–12 months at Kin, success is less about checking boxes and more about the impact you create. You'll use your skills and judgment to take ownership of meaningful work, improve how we operate, and help move Kin's mission forward. Along the way, you'll deliver outcomes that make a real difference for both Kinfolk and the homeowners we serve. By the end of your first year, you should feel confident in your role, trusted as an owner, and proud of the progress you've helped make. New pricing products or features have been successfully launched, showing meaningful impact to growth goals State expansion pricing models are built, validated, and ready for regulatory submission AI/ML tools are actively integrated into the pricing development workflow, improving speed or accuracy of analysis Cross-functional partners trust this person's product recommendations and rely on their analysis to make launch decisions What You'll Bring 5+ years of insurance product development experience; personal auto insurance experience preferred but not necessary Demonstrated experience building or launching new insurance products, features, or rating enhancements Experience supporting state expansion efforts, including new-state pricing model development and regulatory readiness Hands-on experience applying AI and machine learning tools to pricing, underwriting, or risk workflows, with measurable results Strong understanding of regulatory modeling and compliance requirements across multiple states Ability to translate market research and competitive analysis into concrete pricing and product recommendations Comfortable partnering cross-functionally with actuarial, product, and compliance teams without formal authority over those teams How We Hire We believe a great hiring experience should be clear, respectful, and human. We will accept applications for this position until January 18th. While our recruiting team uses AI tools for efficiency, resumes are still screened by Kin's in-house recruiters, and candidate evaluations and hiring decisions are made by recruiters and hiring teams. Rest assured, real people make real decisions. The hiring process and timeline for each role will vary, depending on the position. However, here are some things you can expect from us: Prompt updates and feedback following interviews Interviews with recruiters, hiring managers, and members of teams Skills assessment relevant to the position, if applicable Genuine, thoughtful human interaction at every step How we work We don’t just hire for skills. We hire for alignment. Kinfolk bring diverse perspectives, but we’re united by a shared set of values that shape how we work and how we show up for each other and our customers. Run through walls, together - Every one of us is responsible for creating the culture we want to work in. High performance. Low drama. Always respectful. We assume the best in each other and challenge ideas, not intentions. We show up, work hard, and play to each other's strengths — because that’s how great teams win. Raise the bar. Drop the ego - Attitudes are contagious. Every one of us is responsible for creating the culture we want to work in. High performance. Low drama. Always respectful. Like professional sports teams, we win by working in sync. We show up, work hard, and play to each other’s strengths. Act like an owner - We are owners, fully accountable for achieving Kin’s mission. That requires positive, proactive, big-picture thinking well beyond our job descriptions. Ask questions, Take ownership. Do the right thing, even when it‘s hard. Because when Kin thrives, so do you. And so do our customers. Operate lean. Deliver more - We build efficiency into everything we do. Each dollar we save gets reinvested to deliver more to our customers: better pricing, more products, and new innovations. We work smarter by relentlessly prioritizing and using technology, including AI, to multiply our impact. Lean is about focus, not deprivation. Lean isn't a limitation — it's our competitive advantage. Keep asking ‘What if?’ - We value curiosity. To make insurance better for our customers, we experiment. We embrace insights. And we base decisions on data rather than assumptions. We see setbacks as opportunities for growth and are always learning and improving. Both individually and as a company. Where we work We are a remote-first company with offices in Chicago, IL and St. Petersburg, FL where teams can come together for collaboration. For Sales Agents and Customer Service Agents: These roles sit in any of the following 32 states: AL, AZ, CO, FL, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MO, MT, NC, NE, NM, NV, NY, OH, OK, PA, SC, TN, TX, UT, VT, VA, WA, and WI. For all other positions, these roles can sit in any of the following 41 states: AL, AR, AZ, CA (exempt only), CO, CT, FL, GA, ID, IL, IN, IA, KS, KY, LA, MA, ME, MD, MI, MN, MO, MT, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, SD, TN, TX, UT, VT, VA, WA, and WI. Please only apply if you are able to live and work full-time in one of the states listed above. For remote technical positions located in Canada, we are only able to hire individuals who reside in Ontario. Applicants must be able to live and work full-time in Ontario to be considered. State locations and specifics are subject to change as our hiring requirements shift. EEOC statement Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Kin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation, please contact us by sending an email to careers@kin.com

Optimize strategic account sales operations through Salesforce reporting, incentive compensation oversight, and process improvement. | Requires a bachelor's degree, at least six years in sales operations or commercial leadership in power transmission and distribution, and advanced Salesforce and dashboard analytics proficiency. | Job Description Summary As the NAM Senior Sales Operations Manager, you will serve as a critical pillar supporting our growth strategy across the North America Strategic Account Management (SAM) organization. Reporting directly to the Electrification Sales Operations Leader with a dotted line to the VP of North America Business Development, you will act as the strategic backbone for our SAMs. In this high-profile role, you will leverage a data-driven mindset to optimize data visibility across ITO and OTR—driving cross-BL coordination to maximize share of wallet and enhance customer Net Promoter Score (NPS) across our strategic accounts. Additionally, you will champion a LEAN culture to streamline commercial processes, ensure robust data integrity, and establish a best-in-class account management system. Job Description Key Responsibilities Systems, Data & Analytics Management: Serve as the lead administrator for Strategic Account Manager (SAM) reporting within Salesforce, utilizing advanced analytical tools (CRMA, Tableau, PowerBI) to turn complex data into actionable commercial insights. Maintain strict data integrity and champion data hygiene initiatives—including improving commercial customer master data across both ITO and OTR. Partner with the Electrification Sales Operations leader to build and maintain consistent dashboards and forecasting algorithms across all BLs. Reporting, Forecasting & Key Performance Indicators (KPIs): Track and elevate performance analytics across core metrics, including volume, pipeline health, share of wallet, NPS, and OTR-related KPIs aligned with SQDC (Safety, Quality, Delivery, and Cost). Translate ad-hoc analytical requests from executive leadership into structured, recurring reporting frameworks. Sales Process Optimization & Operating Rhythm: Define, own, and execute the SAM operating rhythm and cadence, including regular operating reviews and reporting deliverables. Support SAMs in maintaining comprehensive account plans, collaborating with cross-BL functions (ITO, OTR, Supply Chain, Quality) to capture critical health data. Act as the primary liaison for SAMs to coordinate action plans that improve our positioning and relationships with strategic accounts. Commercial Governance & Sales Incentive Compensation (SIC): Manage the commercial point-of-contact responsibilities for SAM Sales Incentive Compensation (SIC), assisting with target-setting, tracking, and partnering with Total Rewards to ensure timely calculations and payouts. Problem Solving & LEAN Execution: Apply sound judgment to complex commercial challenges, delivering data-driven recommendations and constructively challenging stakeholders to drive continuous improvement. Drive a LEAN mindset into daily operations—automating regular reporting, eliminating redundant tasks, and creating robust self-service capabilities for the SAM team. Required Qualifications Bachelor’s degree from an accredited university or college or equivalent experience. Minimum of 6 years of experience in Sales Operations or Commercial Leadership, ideally within the power transmission and distribution industry. Advanced proficiency in Salesforce and dashboard analytics. Desired Characteristics Communication: Exceptional oral and written communication skills in English; proven ability to distil complex data concepts into clear, executive-ready presentations. Leadership: Strong interpersonal skills with a demonstrated ability to influence cross-functional teams without direct authority. Project Management: Demonstrated ability to document, plan, and execute projects from inception to completion. Analytical Mindset: Exceptional capability to analyze disparate data sets, identify operational bottlenecks, and resolve problems creatively and independently. Proven ability to make independent decisions, and manage conflicting priorities in a fast-paced environment Adaptability: Proven track record of participating in cross-functional process improvements and quickly grasping new ideas in a dynamic organizational structure. Additional Information GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: No #LI-Remote - This is a remote position Application Deadline: January 31, 2027 For candidates applying to a U.S. based position, the pay range for this position is between $128,400.00 and $213,900.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. Bonus eligibility: discretionary annual bonus. This posting is expected to remain open for at least seven days after it was posted on November 13, 2026. Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off. GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.

Manage the cell therapy franchise and coordinate clinical asset development, annual business planning, operational infrastructure, and cross-functional alignment. | Requires a bachelor's degree and at least five years of operational strategy or pharmaceutical industry experience, along with project management and global cross-functional experience. | Locations: Gaithersburg, MD or Boston, MA AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development and commercialization of prescription medicines for some of the world’s most serious diseases. AstraZeneca has a multifaceted environment that cultivates collaboration and innovation to achieve our goals. We attract top minds, and we nurture and build talent. Within the AstraZeneca Enterprise Cell Therapy Unit, our ambition is to realize the full potential of cell therapy for people living with cancer, immune-mediated and rare diseases around the world. This unit has responsibility for the value chain from discovery through to late-stage development and commercialization. We are rapidly progressing a broad pipeline of cell therapies in collaboration with AstraZeneca’s Therapeutic Area Units. This role is a dynamic role responsible for the management of a Cell Therapy Franchise and a key partner to the VP, Franchise Lead. The Senior Director will be an integral part of driving the successful development of pre-clinical and clinical stage assets to approval and launch, and work with the Franchise Lead and GPTs to deliver successful execution of Cell Therapy Strategy. Key Accountabilities: Develop and maintain integrated franchise-level clinical development plan (CDP), ensuring alignment with franchise lead and senior leadership on key milestones, risks, and strategy Partner closely with program managers and global product leads to monitor program progress, identify emerging risks, and drive alignment with franchise leadership Coordinate annual business cycle planning for the franchise, including TA Strategy, LTP, and MTP, by developing executive-level materials, consolidating functional inputs, and managing deliverables Drive franchise strategic initiatives by planning and facilitating recurring functional subteam meetings (e.g., Site excellence, CMC, Translational), tracking action items, and ensuring timely follow-through Manage franchise operational infrastructure, including sharepoint, integrated calendars, forward agendas, team rosters, study enrollment and site activation tracking, and other tools that provide visibility into execution Crucial Requirements Bachelor’s degree in appropriate discipline Minimum 5 years in operational strategy OR 5 years in Pharmaceutical Industry OR 3 years management consulting experience Superior project management skills with demonstrated experience successfully managing a cross-functional or cross-departmental team on a sophisticated project Comfort with ambiguity and the ability to logically structure issues and determine recommended resolutions Demonstrated ability to set and manage priorities, resources, performance targets and project initiatives in a global environment Operational expertise in proactive risk management and contingency planning Conceptual, analytical, with demonstrated strategic thinking capability Ability to work well under pressure and effectively and professionally navigate tough situations Ability to challenge the status quo, take ownership and holds self and others accountable Ability to influence strategically and persuade tactfully, to obtain desired outcomes while maintaining effective, positive, organizational relationships Passion for Patients and Customers, representing the needs of multiple customers in decision making Desirable Education, Qualifications, Skills and Experience Masters or PhD or other advanced degree in scientific discipline or MBA PMP or Life Sciences Management Consulting Strong experience in relationship management and influencing skills Effective problem and conflict resolution skills and proven team focus Excellent knowledge of AstraZeneca policies, procedures and guidelines Experience in working with senior leaders When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn't mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility. This role may be aligned to offices located in Gaithersburg, MD or Boston, MA The annual base pay (or hourly rate of compensation) for this position ranges from 231,988.80 - 347,983.20 USD Annual. Our positions offer eligibility for various incentives—an opportunity to receive short-term incentive bonuses, equity-based awards for salaried roles and commissions for sales roles. Benefits offered include qualified retirement programs, paid time off (i.e., vacation, holiday, and leaves), as well as health, dental, and vision coverage in accordance with the terms of the applicable plans. Why AstraZeneca? At AstraZeneca, we 're dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There’s no better place to make a difference to medicine, patients and society. An inclusive culture that champions diversity and collaboration, and always committed to lifelong learning, growth and development. We’re on an exciting journey to pioneer the future of healthcare. Date Posted 13-Nov-2026 Closing Date 27-Nov-2026 Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.

Shape digital product and engagement strategies across a portfolio, leading stakeholders to turn business priorities into roadmaps and measurable customer experiences. | Requires 10+ years leading digital product, customer experience, or engagement strategy, preferably in healthcare, with senior stakeholder influence and AI or emerging-technology experience. | The Director, Product Strategy & Engagement is responsible for shaping and delivering digital product and engagement strategy across an assigned portfolio of products and customer experiences. This leader brings together product strategy, communication strategy, AI and emerging capabilities to create connected experiences, accelerate delivery, and drive measurable customer and business value. The Director partners across business, product, engineering, design, platform, data, operations, and other stakeholders to translate business priorities and customer needs into clear product strategies, engagement strategies, roadmaps, and delivery plans. Balancing strategy and execution, this leader identifies and recommends opportunities while translating broader business and digital vision into action. Through a data-driven, test-and-learn approach, they drive prioritization and cross-functional alignment, accelerate decision-making and execution, and continuously improve product and engagement outcomes. DUTIES AND RESPONSIBILITIES Product & Engagement Strategy · Develop and deliver product and engagement strategies aligned to business and enterprise digital priorities. · Translate business priorities, customer needs, and strategic direction into actionable product roadmaps and engagement plans. · Lead communication strategists in developing customer engagement approaches across relevant channels and experiences. · Identify opportunities and recommend solutions based on customer insights, product and engagement performance, market trends, and business needs, enabling faster, informed decisions. Customer Experience & Portfolio Leadership · Lead the strategy and execution of integrated, cross-channel digital experiences across the assigned portfolio. · Connect what we build with how we engage customers, creating cohesive experiences across products and communications. · Drive value-based prioritization and clear trade-off decisions based on customer outcomes, business impact, data, feasibility, and speed to value. · Establish measurable outcomes and use product and engagement performance to continuously optimize strategy and priorities. Stakeholder & Cross-Functional Leadership · Serve as a trusted strategic partner to business and digital leaders, aligning stakeholders around product and engagement priorities, decisions, and outcomes. · Partner across product, engineering, design, platform, analytics, operations, and business teams to deliver cohesive end-to-end experiences. · Navigate a complex, matrixed organization to move initiatives from strategy through execution. AI, Innovation & Continuous Improvement · Champion the practical application of AI, automation, and emerging capabilities to improve customer experiences, team effectiveness, decision-making, and speed to value. · Incorporate customer, competitive, industry, technology, and channel insights into product and engagement decisions. · Champion a test, learn, and scale approach that enables teams to rapidly validate ideas, learn from results, and scale solutions that demonstrate value. Team Leadership · Lead and develop high-performing product and engagement teams, including product leaders, product owners, and communication strategists. · Create clarity around priorities, outcomes, decision rights, and accountability, empowering teams to make informed decisions and execute with pace. · Foster a culture of collaboration, innovation, accountability, and continuous improvement. QUALIFICATIONS · Proven experience leading digital product, customer experience, and/or engagement strategy, preferably within healthcare or another complex customer-focused environment. · Experience leading web, mobile, communications, and integrated omnichannel customer experiences. · Demonstrated ability to translate business strategy and customer needs into product roadmaps, engagement strategies, and measurable outcomes. · Strong strategic thinking combined with the ability to drive execution. · Demonstrated ability to influence senior stakeholders and build alignment across cross-functional teams. · Experience using product, customer, and engagement data to inform strategy and prioritization. · Demonstrated ability to apply AI, emerging technologies, and evolving digital capabilities to improve customer experiences, ways of working, and business outcomes. · Experience leading and developing product and/or engagement talent. · Ability to operate effectively in a complex, highly matrixed organization. LEADER EXPECTATIONS Leaders are expected to operate as trusted collaborators, connecting priorities across the organization and partnering effectively across business, product, engagement, platform, design, engineering, and operations. They apply systems thinking, leverage AI and emerging capabilities, and use data-driven insights to accelerate decision-making and execution, translating strategic direction into measurable customer and business outcomes. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 161,900 - 269,800 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Manage the health, retention, and growth of enterprise healthcare customers by building executive relationships, shaping account strategies, and aligning service performance with customer goals. | Requires at least five years in customer success or account management, including three years in enterprise healthcare, plus knowledge of healthcare operations and value-based care. | About Guideway Care* Guideway Care is The Patient Activation Company™. We don't just "engage" patients; we activate them. By utilizing our proprietary Motivational Patient Guidance (MPG) model and AI-powered technology, we resolve the practical and psychological barriers that prevent patients from taking their "next right action."™ Job Summary: The Enterprise Customer Experience Manager is accountable for the long-term health, retention and growth of a portfolio of Guideway Care's customer relationships. The manager sets account strategy, builds trusted executive relationships, and makes sure each customer's goals shape how Guideway designs, delivers and evolves its services. Working closely with solution, clinical, operations and sales leaders, the Enterprise Customer Experience Manager brings a single, coordinated view of the customer to every conversation. The role is central to how Guideway protects and grows its customer base. What you will Own: Account Strategy & Executive Relationships Serve as the accountable owner for the relationship, retention and long-term value of an assigned portfolio of enterprise and mid-market customers. Build and maintain an account plan for each customer that covers goals, stakeholders, risks, renewal path and growth opportunities. Develop trusted relationships with customer executives and represent the customer's perspective in internal leadership discussions. Lead business reviews that connect service performance and measurable value to each customer's strategic priorities. Visit customers onsite as needed to strengthen relationships and understand their operations firsthand. Retention & Renewals Own retention across the portfolio, with success measured by gross revenue retention. Lead renewal strategy for each account, planning well ahead of key contract dates and partnering across Guideway to address risk early. Keep a current view of contract terms and renewal timelines for every assigned account. Customer Health & Voice of the Customer Own the health assessment for each assigned account and act early on signs of risk. Follow up personally on customer feedback, including survey responses, and turn it into specific actions with the responsible teams. Share themes from the portfolio with leadership so that customer needs inform service design and priorities. Growth & Expansion Identify growth opportunities through a deep understanding of each customer's strategy, outcomes and unmet needs. Work with Sales to pursue expansion within the portfolio, including new services for existing sites and existing services at new customer sites. Partner with solution and sales leaders to shape and advance opportunities, using executive relationships and evidence of value to support growth. Include expansion in every account plan and business review, and review the portfolio opportunity pipeline with senior leadership on a regular cadence. Portfolio Management & Reporting Keep account health, renewal dates and relationship records for assigned accounts accurate and current. Provide timely portfolio inputs for regular customer health reviews and leadership reporting. Deliver business reviews and account plans that meet Guideway's lifecycle standards, and contribute ideas to improve those standards. Cross-Functional Leadership Work closely with partner teams to resolve customer issues, and lead customer communication when an issue affects the relationship. Bring in executive support when needed, and escalate unresolved risks with a clear recommendation. How Success Is Measured: Gross revenue retention for the portfolio against target Expansion revenue against the shared target with Sales Customer sentiment, including timely follow-up on survey feedback On-time renewal readiness for every assigned account Accurate, timely account health and portfolio reporting Required Skills/Abilities: 5+ years in customer success, account management or client services, including at least 3 years owning enterprise healthcare relationships and renewals. Track record of retaining and growing complex, multi-stakeholder accounts, including recovery of at-risk relationships. Strong understanding of healthcare operations and value-based care models. Executive presence, with the ability to hold strategic conversations with health system leaders. Sound judgment in balancing customer advocacy with business needs. Comfort with data, customer health measures and CRM tools. Preferred Skills/Abilities: Experience with clinical services or outcomes-based programs, such as RN triage, care management, readmission reduction or post-discharge services. Clinical or healthcare operations background. Work Authorization: Guideway Care does not offer Immigration or work visa sponsorship Location: Remote Travel: Some travel to customer sites is required. Total Rewards: The target pay range for this role is $105,000 – $130,000 annually, plus variable performance-based compensation. An individual’s pay within this range is based on multiple factors including but not limited to skills, experiences, licensure, certifications, and other business and organizational considerations. In addition, team members enjoy Remote/hybrid flexibility (depending on location) and a generous Personal Time Off program Benefits package including medical, vision, dental, health savings accounts, company-paid short- and long-term disability, employee assistance program, life insurance, accident insurance, and other voluntary benefit programs for employees and their eligible dependents. 401(k) retirement plan with a company match. Opportunities for professional development. Guideway Care requires all candidates to successfully complete a background check, drug screening, and identity verification process, including third-party checks and real-time confirmation, prior to employment to ensure a secure and consistent candidate experience. We applaud qualified applicants who are accountable and committed to producing quality work. As an Equal Opportunity Employer, we support and value diversity, dignity, and respect in our work environment, and are committed to creating an inclusive environment in which everyone can thrive. Guideway Care is the parent company of Sequence Health.

Leads organizational change and enterprise transformation initiatives, coordinating stakeholders, communications, cross-functional projects, and process improvements. | Requires a bachelor’s degree and at least 12 years of relevant organizational change management or project management experience, with skills in Agile, stakeholder management, and communicating complex changes. | Title: Operations Services Manager At KBR, we deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 37,000 people worldwide with customers in more than 85 countries and operations in over 28 countries. KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. Trinzic is the future independent company to be created through the planned spin-off of KBR's Mission Technology Solutions business, expected in January 2027. Our people work at the frontier of what is possible, delivering solutions in challenging environments and advancing some of the world's highest-priority national security and space missions. Backed by decades of mission success, deep expertise, and trusted partnerships, Trinzic will launch as a global organization with more than 18,000 employees supporting customers around the world. Join us at a defining moment and help shape the future of a company built to tackle complex challenges and make a meaningful impact. Candidates who join KBR's Mission Technology Solutions business before the spin-off will transition to Trinzic when the separation is complete and will not need to reapply for employment. Belong. Connect. Grow. with KBR! KBR provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this position, your work will have a profound impact on the country’s most critical role – protecting our national security. Why Join Us? Innovative Projects: KBR’s work is at the forefront of engineering, logistics, operations, science, program management, mission IT and cybersecurity solutions. Collaborative Environment: Be part of a dynamic team that thrives on collaboration and innovation, fostering a supportive and intellectually stimulating workplace. Impactful Work: Your contributions will be pivotal in designing and optimizing defense systems that ensure national security and shape the future of space defense. The Operations Services Manager supports enterprise initiatives with a primary focus on organizational change management (OCM), stakeholder engagement, communications, training, and successful adoption of enterprise change. The position may also lead or support cross-functional project management and broader Enterprise Operations initiatives. The role works across functions to translate complex business, system, process, and governance changes into practical impacts for employees and leaders. Responsibilities include developing agile and scalable OCM strategies, assessing impacts and readiness, engaging stakeholders, and supporting communications, training, implementation, and sustained adoption. Success requires the ability to work independently across organizational boundaries, adapt quickly as priorities and conditions change, simplify complex topics, and build alignment among stakeholders and leaders. Key Responsibilities: Organizational Change Management Lead OCM activities for enterprise transformation initiatives using an agile, practical, and scalable approach. Develop change strategies and assess stakeholder impacts, organizational readiness, adoption risks, and resistance. Adapt OCM strategies and activities as business needs, stakeholder feedback, and implementation conditions evolve. Translate complex changes into clear “what is changing, why it matters, and what I need to do” messaging. Develop targeted communications, training, job aids, and readiness activities for impacted audiences. Partner with functional and project leaders to identify adoption challenges and develop mitigation actions. Establish repeatable OCM practices, tools, templates, and measures across Enterprise Operations initiatives. Support change through implementation and post-launch adoption. Apply recognized change methodologies, including Prosci and ADKAR, with an agile approach tailored to the scope, pace, and needs of each initiative. Project Management Lead or support cross-functional initiatives from planning through execution and closeout. Develop and maintain project plans, milestones, actions, risks, dependencies, and status reporting. Coordinate across Operations, Finance, IT, HR, Supply Chain, Quality, and other functional organizations. Facilitate working sessions, leadership discussions, readiness reviews, and project meetings. Prepare concise executive updates, presentations, and decision materials. Support broader Enterprise Operations initiatives involving process improvement, business systems, governance, policies and procedures, and operational transformation. Build strong cross-functional relationships and drive progress without direct organizational authority. Work Environment: Location: Remote Travel Requirements: Minimal 0-20% Working Hours: Standard Required Qualifications: Skills required for this job are typically acquired through the completion of an undergraduate degree and 12+ years of relevant experience in organizational change management, project management, business operations, enterprise transformation, or a related field. Demonstrated experience supporting organizational change associated with complex business, technology, process, or organizational transformations. Experience developing change strategies, stakeholder assessments, communications, training, readiness, and adoption plans. Demonstrated ability to apply agile and adaptive approaches to organizational change and transformation. Ability to translate complex business and technical changes into clear, actionable information. Demonstrated ability to manage multiple initiatives and work effectively across functions and organizational levels, including senior leadership. Strong written, verbal, facilitation, presentation, and relationship-building skills. Experience planning work, tracking milestones and risks, and communicating project status. Preferred / Value-Added Qualifications: Experience with Prosci, ADKAR, or comparable OCM methodologies, with Prosci certification preferred. Experience applying OCM within agile, iterative, or rapidly evolving transformation environments. Experience working across people, process, technology, and governance. Experience developing governance frameworks, training, or enterprise operating standards. Experience with SharePoint, Power BI, workflow tools, or process automation. Basic Compensation: $110,000.00 - 150,000.00. The offered rate will be based on the selected candidate’s knowledge, skills, abilities and/or experience and in consideration of internal parity. Additional Compensation: KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels, per internal policy or contractual designation. Additional compensation may be in the form of sign on bonus, relocation benefits, short term incentives, long term incentives, or discretionary payments for exceptional performance. Ready to Make a Difference? If you’re excited about making a significant impact in the field of space defense and working on projects that matter, we encourage you to apply and join our team at KBR. Let's shape the future together. KBR Benefits KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development. Belong, Connect and Grow at KBR At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team’s philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver – Together. KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

Lead the school's strategy, data, and insights team, manage portfolios and cross-functional initiatives, oversee external content strategy, and supervise undergraduate student success programs. | Requires a postgraduate degree, 10+ years of relevant experience, significant higher education administration, strategy, or institutional research experience, and a strong Christian commitment; a doctorate is preferred. | Job Title: Executive Director, Strategy & Insights Reporting Relationship: Dean of DeVoe School of Business, Technology, and Leadership Unit: National & Global Department: Dean DSB Administration-National & Global Campus Location: Online/Remote Summary of Position:    The Executive Director, Strategy & Insights is a full-time, 12-month administrative position in the DeVoe School of Business, Technology, and Leadership (DBTL). Reporting to the Dean, this role connects DBTL's strategy to the systems, data, projects, and public voice that carry it out. The Executive Director leads the DBTL Data & Insights team and works with IT, Salesforce, and data and analytics teams to prioritize DBTL's projects and deliver the program data faculty and chairs need. They own the master view of work in progress across the school and keep it moving. They supervise the Director, Undergraduate Program Success. They also lead DBTL's voice and visibility, turning faculty insight into content for external audiences, and support the Dean's work with the Advisory Council. This role supports academic leadership rather than replacing it. Faculty and division chairs own curriculum and program development. The Executive Director makes sure they have the data, coordination, and visibility to do that work well. Duties and Responsibilities * Systems, data, and insight * Partner with IT, the Salesforce team, and data and analytics teams to prioritize and sequence the DBTL project portfolio * Translate faculty and administrative needs into scoped requests those teams can act on, and translate their constraints back into terms DBTL can plan around * Build and maintain dashboards that give faculty and chairs enrollment, retention, and program health data ahead of program review, not during it * Lead the DBTL Data & Insights team and its work on course, faculty, and student insights * Establish shared definitions for the metrics that matter, so DBTL and the broader University work from the same numbers  * Voice and visibility * Lead DBTL's voice and visibility work, and convene the Voice and Visibility group * Own DBTL's content calendar. Work with the Center for Applied Ethics & AI, the Center for the Advancement of Followership, and other Center teams to keep calendars aligned * Draw insight from faculty and package it for external audiences, including articles, social media, podcasts, and events. Partner with the Associate Dean for Doctoral Programs, who leads faculty research and scholarship * Publish DBTL news on LinkedIn and other channels * Partner with IWU Marketing on brand standards, channels, and campaigns * Coordinate the event calendar with the Director of School Operations  * Project and portfolio management * Own the master view of what's in process across new program development, systems work, and student success initiatives * Run the cadence for that work (intake, prioritization, status, and escalation), so projects move without the Dean having to chase them * Identify where a project has stalled on a dependency, and get it unstuck * Report portfolio status and decisions needed to the Dean and the school leadership team * Undergraduate student success leadership * Supervise the Director, Undergraduate Program Success, and set annual goals for undergraduate retention, progression, and student experience * Make sure retention and early-alert data reach the people who can act on it, including the Director, chairs, faculty, and advising * Partner with the division chairs, who own undergraduate curriculum and faculty, so curriculum and student success work toward shared outcomes  * Advisory Council and external connection * Support the Dean's preparation, follow-up, and ongoing connection with the DBTL Advisory Council and its subcommittees * Prepare materials that let council members see DBTL's trajectory in data beyond individual stories * Support the Dean's external engagement, coordinating handoffs with IWU's partnership and enterprise teams  * School leadership and service * Serve on the school's leadership team with the Associate Dean, division chairs, and directors * Serve on School, College, and University committees as assigned, and attend school meetings and commencement exercises * Perform other responsibilities as assigned  Qualifications: According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement. Education * Master's degree from a regionally accredited institution required in business, technology, leadership or related field * A doctorate in business, technology, leadership, or a related field is preferred Experience * Required experience * Significant professional experience, measured by both length of service and level of responsibility, in higher education administration, strategy, institutional research, or a related field * A record of turning data into decisions: working with analytics or IT teams to build reporting and dashboards that leaders actually use * A record of leading complex, cross-functional projects through to completion * Experience in content strategy, communications, or external relations * Supervisory experience * A strong commitment to the University's mission and to Christ-centered higher education * Preferred experience * Experience in adult, online, or professional higher education * Experience with student success or retention initiatives * Experience working with Salesforce or a comparable CRM Required Skills * Demonstrated ability to translate between technical teams and academic leaders, and to earn the trust of faculty * Demonstrated project and portfolio management skills, including prioritization and running a regular operating cadence * Demonstrated proficiency with data visualization and reporting tools * Strong writing and editing skills for external audiences, including social media * Demonstrated proficiency with Microsoft Office products IWU Kingdom Diversity Statement IWU, in covenant with God's reconciling work and in accordance with the Biblical principles of our historic Wesleyan tradition, commits to build a community that reflects Kingdom diversity.  We will foster an intentional environment for living, teaching and learning, which exhibits honor, respect, and dignity.  Acknowledging visible or invisible differences, our community authentically values each member's earthly and eternal worth.  We refute ignorance and isolation and embrace deliberate and courageous engagement that exhibits Christ's commandment to love all humankind. LIMITATIONS AND DISCLAIMER As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2). The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

You would set the strategy and roadmap for an enterprise healthcare data platform, lead product managers, and oversee delivery, data quality, compliance, and AI initiatives. | The role requires 8+ years of technical product management experience, 3+ years in healthcare, a bachelor’s degree, and experience leading product discovery and delivery in regulated environments. | Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together. The Director, Technical Product Management – Data Platform is a seasoned data and product leader accountable for the strategy, roadmap, delivery, and ongoing evolution of the enterprise healthcare data platform within the Medicare Advantage technology ecosystem. This platform ingests, curates, governs, and provisions the claims, encounter, clinical, eligibility, provider, pharmacy, laboratory, and supplemental data that power Stars and quality, risk adjustment, clinical operations, utilization management, member experience, finance, and AI/ML use cases. The ideal leader brings a deep data background and hands-on experience with healthcare data, combining technical credibility across data architecture, engineering, and governance with the product discipline to turn business priorities into measurable platform outcomes. The Director leads a team of Technical Product Managers, partners with Engineering, Architecture, Data Science, Compliance, and business operations, and is accountable for data completeness, timeliness, accuracy, and trusted data provisioning across the enterprise. Job Duties / Responsibilities Own and deliver the product roadmap for an assigned domain. Lead product discovery, requirements, and delivery. Develop and manage a team of Technical Product Managers. Represent the product voice in cross-functional delivery teams. Define and track success metrics for the product domain. Ensure regulatory compliance and product quality within the domain. Identify and advance AI and automation opportunities. Supervisory Responsibilities Supervisory Requirements: Fulfill supervisory responsibilities in accordance with organization policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Job Requirements Experience Required: 8+ years of progressive experience in technical product management, with at least 2–3 years managing product initiatives of meaningful scope and complexity. 3+ years of experience in healthcare — specifically in health plans, payer systems, integrated care delivery, or health technology. Demonstrated track record of delivering compliant, high-quality products in a regulated environment, with familiarity with Medicare Advantage operations, CMS guidelines, or payer workflows. Proven ability to independently lead product discovery, prioritization, and delivery within a cross-functional team structure. Experience managing or mentoring product managers, with a track record of building product skills and team capability. Preferred: Experience with modern cloud data platforms and tooling (e.g., Databricks, Snowflake, Azure or AWS data services, Unity Catalog or equivalent governance tools). Experience with business case development, capital planning, and vendor management. Background at a health plan, payer-focused health technology company, or integrated care delivery organization. Education Required: Bachelor's degree in Computer Science, Engineering, Information Systems, Business, Healthcare Administration, or a related field. Preferred: MBA, MS, or advanced degree with a technology or healthcare management focus. Training Required: Formal training or demonstrated proficiency in Agile/Scrum product development methodologies. Practical experience with product lifecycle management frameworks (e.g., SAFe, Kanban, OKR-based planning). Equivalent hands-on experience in lieu of formal certification may be considered. Preferred: Formal product management methodology training (e.g., Pragmatic Institute, Product School, or equivalent). Exposure to process improvement approaches (e.g., Lean or value stream mapping) as applied to healthcare workflows. Skills & Competencies Technical / Role-Specific Skills Data Platform Product Strategy & Roadmap — Builds and socializes multi-year platform roadmaps that balance business priorities, technical constraints, and delivery timelines. Data Architecture & Engineering Depth — Understands data modeling, ETL/ELT and streaming pipelines, lakehouse and warehouse architectures, APIs, and cloud platforms well enough to guide architecture decisions with engineering. Data Quality, Governance & Metadata — Defines and enforces standards for completeness, timeliness, accuracy, lineage, cataloging, and access control. Health Technology Standards & Interoperability — Working command of HL7, FHIR, X12, CCD/CCDA, and related standards as applied to integration and ingestion requirements. Medicare Advantage & Regulatory Knowledge — Applies knowledge of CMS requirements, HIPAA, risk adjustment, Stars and quality programs, and encounter data submission to platform decisions. Agile / Scrum Delivery Methodologies — Leads teams through planning, backlog management, and iterative delivery across multiple release trains. Data-Driven Decision Making — Defines KPIs and data SLAs, monitors performance through analytics, and uses results to guide prioritization and report outcomes. AI/ML Enablement — Understands data requirements for AI/ML and automation and can scope and communicate data-enabled product capabilities to data science and engineering partners. Leadership & Stakeholder Communication — Leads through ambiguity, influences without authority, builds high-performing teams, and communicates strategy and trade-offs clearly to executive audiences. Licensure Required: None Preferred: Certified Scrum Product Owner (CSPO), SAFe Product Owner/Manager (POPM), or Pragmatic Institute Certification (PMC). Project Management Professional (PMP) or equivalent, if applicable to the organizational delivery model. Essential Physical Functions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Pay Range: $172,364.00 - $258,547.00 Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc. Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation. *DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health’s talent acquisition team, please email careers@ahcusa.com.

Lead complex, cross-team programs in Salesforce’s internal Sales technology portfolio, coordinating product and engineering delivery, planning, dependencies, risks, and AI-enabled practices. | Requires 8+ years in program or project management, strong communication and digital literacy, enterprise software and internal operations expertise, and the ability to manage complex technical programs; Agile and Salesforce experience are preferred. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Program & Project Management Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Job Description: Senior Technical Program Manager - Digital Enterprise Technology (DET) Location: Dallas, TX or Indianapolis, IN What You'll Be Doing & Why It Matters The Senior Technical Program Manager for the DET Sales pillar will be a crucial part of the internal team, providing senior-level leadership and cross-team coordination for large-scale, AI-centric solution deliveries across the Sales space. They will coordinate between multiple solution delivery teams as programs are created, own program timelines and capacity planning, and work with Product Management to ensure scope delivery meets overall program goals and vision according to definitions of success. This role paves the way for critical development and delivery across all dependent teams — defining and clearing blockers, mitigating risk, and ensuring a steady flow of work, while championing new, agentic ways of working across the portfolio. This role will help shape program management practices across the group. This is an individual contributor role that requires leading large-scale, cross-functional initiatives within our GTM organization, supervising programs from beginning to end to ensure better workflow and more effective communication. They will work closely with executives and key company stakeholders to drive critical programs across the company. Core Responsibilities & Scope Work in tandem with product, engineering, architecture, and business stakeholders to identify overall goals, vision, and measures of success for highly complex programs, serving as the primary bridge between product and engineering Track and manage program artifacts and portfolio hygiene, leading the transition and management of work in Linear, and gleaning actionable insights from the tool to assess and proactively respond to velocity trends Proactively identify and manage cross-team risks and negotiations with T&P dependencies; escalate and drive resolution of blockers Apply deep technical understanding of the program's systems and architecture, and develop strong relationships with key program stakeholders Coordinate project/program interdependencies across the various projects and programs in the portfolio Drive cross-functional program priorities, including in ambiguous or evolving situations Lead facilitation of Release Planning / Commitments and other work planning efforts, synthesizing outputs into Linear in partnership Engineering & Product roles Champion and help embed AI-native/agentic ways of working (e.g., work decomposition, AI-assisted tooling, Rapid Innovation Squads) into program delivery Coordinate handoffs of program deliverables Drive program retrospectives upon closure and after completion of critical milestones Provide program-specific knowledge transfer as new members are added to the program Minimum Requirements 8+ years experience in a Program/Project Management role; preferably using Agile framework Strong digital literacy: Experience with G-Suite, ChatGPT, Slack, Linear, or comparable platforms Demonstrated effective interpersonal skills and strong communication skills (both verbal and written), including with senior/executive stakeholders Ability to weigh business and technical requirements to help drive desired PI planning outcomes Ability to work effectively in a fast-paced, high-energy, team-oriented environment Ability to multi-task and perform effectively under pressure Experience with business process expertise around enterprise software and internal operations Bachelor's degree in Business Administration and/or Information Technology or equivalent experience Preferred Qualifications Agile, PMP Certification, or MSP Certification Experience using Salesforce products Prior experience with Service Cloud, Sales Cloud, or Slack products Experience with AI-native/agentic delivery models, or working alongside Agentforce, Data Cloud, or similar AI platform capabilities Experience supporting GTM, Support, or similar customer-facing technology organizations Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Lead the knowledge management team and establish scalable governance and practices, partnering across functions to improve information access, AI-enabled content discovery, associate effectiveness, and client experience. | The role requires experience leading knowledge management, content operations, or service enablement teams in complex regulated environments, along with strong analytical, project management, and communication skills. | Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow. Position Summary The Manager, Knowledge Management & Enablement leads the team, processes, and practices that enable associates to quickly access accurate, relevant, and actionable knowledge at the moment of need. This role is responsible for translating the organization’s knowledge strategy into scalable practices that connect content, governance, technology, analytics, and business processes to improve associate effectiveness and the client experience. The manager ensures knowledge is findable, usable, measurable, governed, and continuously improved based on associate and business needs. The Manager partners closely with Service, Operations, Compliance, Product, Technology, Training, Performance Enablement, and other business functions to identify knowledge needs, close content and process gaps, and support organizational readiness for changes impacting frontline associates. This leader will also help advance the effective use of modern knowledge technologies, intelligent search, automation, and AI-enabled capabilities while ensuring the Knowledge Management team has the skills, processes, and standards needed to support an evolving service environment. Responsibilities Team Leadership & Strategy Lead, coach, develop, and establish priorities for the Knowledge Management team. Translate broader knowledge strategy into team priorities, practices, and measurable outcomes. Establish and maintain knowledge standards, governance practices, operating processes, roles, and service expectations. Build team capability across knowledge management, business partnership, analytics, technology, and operational enablement. Foster a culture of agility, accountability, innovation, and continuous improvement. Manage team capacity and priorities to ensure resources are aligned to the highest-impact business needs. Knowledge Governance & Content Excellence Lead the team’s execution of content governance and lifecycle management practices, including ownership, review, approval, publishing, and retirement. Ensure frontline knowledge is accurate, clear, consistent, accessible, and aligned with current business processes and tools. Oversee the application of taxonomy, metadata, information architecture, and content standards to improve organization and findability. Identify opportunities to consolidate, simplify, or eliminate redundant content and processes. Partner across the organization to ensure business, regulatory, product, and process changes are accurately and quickly reflected in frontline knowledge. Establish clear ownership and accountability for maintaining knowledge after implementation. Knowledge Technology & AI Enablement Represent business and associate needs in the ongoing evolution of enterprise knowledge platforms and digital knowledge experiences. Identify opportunities to leverage AI, automation, intelligent search, and emerging capabilities to improve how associates access and apply knowledge. Partner with Technology and other teams to improve the connection between knowledge content, business processes, and AI-enabled experiences. Lead the team in applying knowledge standards that improve findability and support both direct and AI-assisted knowledge experiences. Stay current on emerging knowledge practices and technologies and identify opportunities to strengthen team capabilities and business outcomes. Support adoption of new knowledge capabilities by helping the team and business understand how they can be used effectively. Knowledge Insights & Continuous Improvement Establish mechanisms for capturing associate, leader, subject matter expert, and stakeholder feedback. Use feedback, search behavior, usage trends, operational data, and other available insights to identify knowledge gaps and areas of friction. Prioritize improvements based on business impact, associate need, client impact, risk, and frequency of use. Establish and monitor measures of knowledge effectiveness, including adoption, content quality, findability, gap resolution, utilization, and turnaround time. Translate insights into recommendations and team priorities that improve knowledge, processes, associate effectiveness, and client outcomes. Provide leaders and business partners with visibility into trends, gaps, progress, and opportunities. Business Partnership & Organizational Readiness Serve as a knowledge and enablement partner to business leaders, understanding immediate needs as well as emerging priorities. Ensure the Knowledge Management team is engaged early in initiatives involving new products, processes, technologies, regulatory requirements, or organizational change. Lead the team’s participation in readiness efforts to identify knowledge impacts and ensure associates have the information they need when changes occur. Partner with Training and Performance Enablement to determine whether identified needs are best addressed through knowledge, training, reinforcement, workflow improvement, or other solutions. Balance competing priorities and resources while maintaining responsiveness to critical business and regulatory needs. Escalate risks, capacity concerns, and competing priorities when broader leadership decisions are required. Requirements Required Demonstrated experience leading and developing a team within Knowledge Management, Knowledge Enablement, Content Operations, Service Enablement, or a related discipline. Strong understanding of knowledge management practices, including content governance, taxonomy, information architecture, search and findability, content lifecycle management, and knowledge-centered practices. Experience supporting service or operations environments, preferably within financial services or another complex, regulated organization. Ability to translate business needs and strategic direction into clear priorities and executable plans for a team. Experience supporting change management and organizational readiness. Strong analytical skills with the ability to use data, feedback, and operational insights to identify opportunities and prioritize work. Excellent written and verbal communication skills with the ability to effectively partner with associates, subject matter experts, business leaders, and senior leaders. Demonstrated ability to navigate ambiguity, changing priorities, and a fast-paced environment. Strong project management and prioritization skills with the ability to manage multiple concurrent, time-sensitive initiatives. Strong cross-functional relationship management skills and the ability to balance competing stakeholder needs. Self-motivated and results-oriented, with a strong commitment to improving the associate and client experience. Preferred Experience with enterprise knowledge management or digital content platforms. Familiarity with AI-enabled knowledge delivery, intelligent search, generative AI, or digital-assistant capabilities. Experience using data visualization and reporting tools to identify trends and communicate results. Experience with process improvement and operational performance practices. Experience participating in a knowledge management transformation, technology implementation, or significant organizational change. Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.