100 Salesforce, Inc.

Own Salesforce’s Customer Zero portfolio and turn internal AI transformation results into content, seller enablement, events, and external customer stories. | Requires 7+ years in content strategy, communications, transformation, or a related role, with portfolio ownership, seller enablement, executive storytelling, external marketing, and strong AI and transformation knowledge. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Enterprise Technology & Infrastructure Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Customer Zero is Salesforce's program for being its own first and best customer. We run our business on our own products and share the results and lessons with customers, sellers, and the market. This role sits on the team responsible for translating how Salesforce is transforming into an Agentic Enterprise as Customer Zero. Embedded within Digital Enterprise Technology (DET), we stay close to the practitioners driving transformation on the ground and connected across the business to capture the enterprise-wide story. From this position, we turn our own experience into trusted proof, sharpened strategy, and a clear enterprise narrative. Working directly with practitioners across the company, you will: Track how functions across Salesforce are evolving with AI. Capture measurable impact and turn it into compelling customer stories. Equip sellers to share our Customer Zero story with confidence and accuracy. Translate internal successes into external narratives. You will work across business transformation, content strategy, seller enablement, and communications. You will operate independently to drive executive alignment on the materials and initiatives that power internal transformation and external customer success. Core Responsibilities & Scope Agentic Enterprise Portfolio Management Independently run and grow the Agentic Enterprise portfolio, working with stakeholders across the business to capture internal transformation for external amplification Track emerging internal AI trends and translate them into a forward-looking narrative for leadership. Track Agentic Enterprise portfolio metrics. Content Strategy & Development Create Customer Zero content frameworks, presentations, playbooks, guides, and strategic content, anticipating and addressing emerging content needs by staying closely aligned to the tech innovation happening within Salesforce. Amplify Customer Zero content in Product Marketing led activations, including video, social, and blog. Grow a centralized content library to ensure consistency and prevent duplication. Seller Enablement Enable sellers to use our Customer 0 materials and talking points. Partner with Sales Enablement and Field teams to embed Customer 0 proof points into seller programs and training. Build feedback loops with sellers to refine content based on what resonates in the field. Customer Zero Publications Partner with Product Marketing, PR, and Newsroom on a content strategy and editorial calendar that elevates the right stories at the right time. Co-develop press-ready narratives and talking points that extend Customer 0 stories into earned media. Connect Customer 0 program content with broader corporate communications strategy. Strategic Events & External Marketing Support Lead content strategy and development for DET's Customer Zero activations at Salesforce hosted events (including Dreamforce and TrailheadDX). Develop speaker presentations, demo scripts, and collateral for Salesforce hosted keynotes. Program Support & Coordination Provide program management support & coordination. Report program metrics, value delivered, and progress through dashboards and reports. Drive cross-team alignment through structured communication plans and regular status updates. Customer 0 Impact Tracking & Measurement Track external content impact: press placements, seller usage, event engagement, and customer/prospect influence, connecting Customer Zero activations with external impact. Report on trends regularly to guide future investment in the portfolio and storytelling. Minimum Requirements Leadership & Independent Ownership 7+ years in content strategy, corporate communications, business transformation, or a related strategic role, with a record of independently owning a portfolio end to end. Experience building or scaling a capability map, portfolio view, or similar framework in a complex organization. Experience designing or running seller/field enablement programs. Content Creation & Communication Exceptional presentation design and storytelling skills, with proficiency in Google Slides and visual design tools. Strong written and verbal communication, adapting messaging to different audiences. Experience creating executive-level content and leading high-visibility presentations. Proven external marketing content and event support experience. Experience partnering with PR, Newsroom, or corporate communications to place external stories. Social media and/or marketing experience is a plus. Business Transformation & AI Knowledge Deep understanding of digital transformation and process optimization. Strong knowledge of AI/automation and its business applications. Ability to translate technical concepts into business value narratives for internal and external audiences. Experience supporting enterprise-wide transformation programs and stakeholder communications. Event Management & Marketing Support Experience supporting strategic events, conferences, and customer-facing presentations. Understanding of marketing campaign development and sales enablement. Ability to create content that serves both marketing objectives and sales conversations. Preferred: SIC or innovation showcase content experience. Program Management & Strategic Thinking Strong project management skills, handling multiple workstreams and cross-functional partners at once. Proficiency with Slack, Google Workspace, and project management tools. Ability to thrive in fast-paced environments with shifting priorities and tight deadlines. Analytical mindset, able to synthesize complex information into clear, actionable insights. Ability to align content with business and marketing objectives. Experience with performance tracking, metrics reporting, and demonstrating value. Preferred Qualifications MBA or advanced degree in Communications, Marketing, or Business Administration. Experience at consulting or technology companies, especially SaaS or enterprise software. Background in organizational transformation or large-scale program storytelling. Internal product adoption experience. Knowledge of the Salesforce platform and ecosystem. Experience in innovation centers or transformation showcase environments. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $143,400 - $216,900 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $172,200 - $236,700 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

You would advise Marketing Cloud customers, drive adoption and value, manage executive relationships, coordinate service delivery, and oversee customer health, risks, and renewals. | The role requires 10+ years in customer success, SaaS platforms, and marketing operations, including 5+ years supporting or using Marketing Cloud or similar tools; Salesforce certifications are preferred. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their investment with our platform. This role functions as an extension of the customer’s workforce and a trusted advisor, providing guidance and advice to customer organizations. The CSM is responsible for identifying and addressing both technical and business concerns, aligning them strategically with customer priorities, projects, and problems. In the 'Agentic Era,' the Marketing Cloud CSM serves as a Strategic Partner who is truly 'at home' in the digital-first world. You speak the customer’s language—fluently discussing ROAS, conversion funnels, and omnichannel orchestration—while navigating industry-specific challenges like peak-season scaling and privacy shifts. You act as a domain authority who understands that technology only succeeds when it is grounded in a deep understanding of the customer’s business challenges and market trends. We are looking for candidates who have experience supporting customers in one or more of the following industries: Retail Consumer Goods (RCG) – Partners with retail, consumer packaged goods, fashion, beauty, and consumer products companies to drive digital transformation, enhance customer experiences, and maximize value from e-commerce, merchandising, and omni-channel strategies Financial Services (FINS) – Partners with banks, insurance companies, wealth management firms, and fintech organizations to drive digital banking transformation, enhance customer experiences, ensure regulatory compliance, and maximize ROI on Salesforce investments (Direct experience with Financial Services Cloud and/or Revenue Cloud and/or Salesforce CPQ strongly preferred). This is an Individual Contributor position. Your Impact Customer Accountability and Value Alignment Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion. Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle Apply the correct processes to address customer needs and ensure value is delivered through the Signature offer. Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals to the Signature offer. Prioritize the most urgent work activities, organize tasks to avoid missing key steps, and create basic plans to focus time, taking responsibility for assigned tasks. Use internal resources to increase effectiveness and rely on managers or mentors for guidance on priority problems. Strategic Advisory and Stakeholder Management Develop and maintain strong relationships at key stakeholder levels, including cultivating executive-level relationships within customer IT and business leadership. Act as a trusted advisor by gaining trust through mutual goals, understanding the customer’s business model, and applying proven solutions to their problems. Solidify partnership commitments and drive innovation aligned with customers' business challenges. Increase customer engagement with products and services and identify major political barriers to customer success. Partner with more experienced team members to solve complex problems and develop strategic success plans when needed. Serve as the primary interface for major incidents (e.g., checkout failures or email deliverability drops) to protect peak revenue. Technical Health, Adoption, and Risk Management Conduct quarterly reviews of feature usage to drive adoption of tools like Journey Builder, ensuring platform stability and performance. Identify underutilization of contracted entitlements (e.g., messaging volume or GMV tiers) and align platform features with customer priorities to increase throughput. AI Literacy: Proficiency in using AI agents to automate routine tasks such as meeting summaries, QBR data collection, and initial health monitoring. Prompt Engineering Basics: Ability to use natural-language commands to guide AI agents in retrieving accurate customer data and generating first drafts of success plans. AI Engagement Monitoring: Using AI-driven sentiment and intent analysis to flag early customer concerns for human intervention. Collaborative Learning: Actively seeking out "Agentblazer" training and certifications to stay current on autonomous agent capabilities. Learning & Development: Apply product knowledge and expertise to address technical concerns, use this knowledge to ask ** effective diagnosis questions**, and align platform features with customer priorities and roadmaps. Proactively monitor and conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement. Act as the primary point of contact for major incidents, ensuring timely communications and resolution of issues. Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities. Form a clear plan for client engagements, communicate clearly and proactively with collaborators, and keep the customer goal central to decision-making. Minimum Requirements 10+ years of industry expertise in Customer Success, SaaS platforms, and Marketing operations. Consulting: Strong ability to facilitate discussions, handle objections, and translate business goals into product experiences. Strong ability to facilitate discussions, handle objections, and translate business goals into product experiences. Possess industry-relevant expertise and begin honing skills in a relevant functional area. Should understand the broad impact of the industry on the customer’s business. Excellent communication skills to articulate technical issues to diverse audiences and the ability to translate technical concepts into business terms. Actively seek out relevant learning activities, approach obstacles as growth opportunities, and seek experienced mentors to accelerate personal development Drives long-term commercial success as a Sales Cloud trusted advisor, bridging the gap between front-line selling and back-office operations. Guide customers through the evolution of their Salesforce maturity, ensuring that platform features like Forecasting and Pipeline Inspection are leveraged to maximize win rates and organizational growth. In addition (required): Cloud/Platform Requirements: 5+ years experience supporting customers or as a user of Marketing Cloud or similar Marketing tools Marketing Cloud (Email Specialist, Engagement Foundations) certifications and/or Commerce Cloud training credentials preferred but not required. Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Data 360 Specialist) Preferred Qualifications: Certifications: Marketing Cloud (Email Specialist, Engagement Foundations) certifications. Foundational Plus: Possession of the Salesforce Platform Administrator certification. AI Readiness: Holds Agentblazer Champion Status or higher Note: This role is office-flexible and the expectation is to be in-office a minimum of three (3) days per week. This is not a remote position. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $171,200 - $273,000 annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $205,800 - $298,400 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

You would coordinate customer and partner engagements across REWS, develop consistent Customer Zero storytelling, track outcomes and sales-support impact, and channel campus insights back to Product and Engineering. | The role asks for 12+ years in customer engagement, strategic program management, or business operations, plus stakeholder alignment, customer-facing presentations, sales-motion exposure, engagement tracking, and technological fluency. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Real Estate & Facility Management Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About Real Estate and Workplace Services: The Real Estate and Workplace Services (REWS) organization designs, operates, and evolves the environments and experiences that enable Salesforce employees and customers to do their best work. Spanning more than 30 countries, our Agentic Campus reflects our values and culture – bringing together humans, agents, and robots to create inclusive, purpose-driven spaces where people feel a true sense of belonging. As customer zero of Salesforce’s own technology, REWS is leading the way, creating innovative and dynamic spaces that provide seamless and inspiring workplace experiences. The Experience: Salesforce is seeking a proactive, strategic, and high-energy leader to enhance our customer and partner relationships within the Real Estate & Workplace Services (REWS) organization. Reporting to the VP, Business Operations & Strategic Initiatives, this role is dedicated to ensuring that when we engage with external partners, customers, and landlords, we show up as a unified and proactive partner. You will be the primary orchestrator of our customer engagement, connecting the dots between our subject matter experts, our physical campus, and the Salesforce products that power it. By creating new ways to track engagements and coordinating across internal functions, you will ensure our follow-ups are seamless and our impact on the sales motion is quantified. You will partner closely with our Communications team to help develop and deliver a consistent, high-impact narrative that showcases REWS as the first and best consumer of our own technology. What you'll Actually Be Doing: Relationship Orchestration & Engagement Unified Front: Coordinate across account teams and internal REWS functions to ensure we show up with "one voice." You will eliminate silos by ensuring all team members are briefed on history, data points, and previous interactions. SME Coordination: Work successfully across functions (Tech Enablement, Business Ops, Comms, etc.) to ensure the right Subject Matter Experts are engaged for tours, presentations, and high-stakes meetings. External Hosting: Manage external hosting on our campus, ensuring every visit strengthens our strategic relationships with customers, vendors, and landlords. Customer Zero Storytelling Support Narrative Partnership: Collaborate closely with our Communications and Tech partners to help develop and deliver the "Customer Zero" story, ensuring it highlights Salesforce products that resonate with real estate needs (e.g., Sustainability, Field Service, and AI-enabled tools and innovations). Global Narrative Governance & Standardization: Act as the global gatekeeper for the "Customer Zero" story by establishing a standardized messaging framework and terminology. You will ensure that core narrative pillars remain intact across all global touchpoints—from London to Tokyo to San Francisco—ensuring the Salesforce story remains compelling, credible, and consistent whether delivered by a local site lead or an executive. Proof Points: Utilize real-time metrics from our global office portfolio (including energy savings, ROI on agentified tools, employee experience, facilities management innovations, real estate best practices, and beyond) to provide Sales teams with credible, data-backed evidence that our solutions work. Operational Tracking & Insight Engagement Tracking: Build and manage new tools and frameworks to track "who, what, and where." This includes maintaining a single source of truth for engagement history, meeting agendas, and discussion topics. Outcome Management: Be the driver of accountability—tracking meeting outcomes and pending action items to ensure no customer request or lead falls through the cracks. Product Feedback Integration: Create a formal mechanism to funnel customer insights from the "field" (the campus) back to Product and Engineering teams, ensuring REWS stays at the forefront of the "Customer Zero" mission. Quantifying Value: Document the time and resources dedicated to sales support to generate impact reports that prove the ROI of REWS participation in the sales motion. You're Our Person If... Professional Experience: 12+ years of experience in customer engagement, strategic program management, or business operations within a fast-paced corporate environment. Operational Excellence: Highly organized and proactive self-starter with a proven ability to "connect the dots" across complex projects and anticipate business needs without constant direction. Executive Presence & Alignment: Exceptional ability to navigate a matrixed organization and align diverse, high-level stakeholders (Sales, Biz Ops, Comms, Tech) toward a unified strategic goal. Presentation & Communication Skills: Proven experience presenting to customers, external partners, and senior internal stakeholders, with the ability to communicate clearly and engage diverse audiences. Sales Motion Exposure: Base line understanding of the sales lifecycle and experience supporting account teams to drive customer success and strategic growth. Data-Driven Mindset: Proven track record of developing and managing tools or frameworks to track engagement activity, sentiment, and follow-up accountability. Technological Fluency: A strong understanding of AI-driven workplace solutions and digital tools, with the ability to translate technical features into clear business value. Even better if… Familiarity with real estate, facilities, workplace services, or enterprise technology is a plus. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $164,000 - $261,500 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $196,800 - $285,300 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Define and deliver the product vision, roadmap, feature work, compliance efforts, and go-to-market strategy for Salesforce public-sector offerings. | Requires 5+ years of product management experience plus cloud, AI/ML, analytics, public-sector or defense, and security-compliance expertise; U.S. citizenship and government screening are required. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Product Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Experience We're seeking an innovative, mission-driven product leader with a proven track record of taking bold ideas from concept through execution — turning them into real-world impact. Salesforce Missionforce is focused on enabling the worldwide government (Federal, State, and Local) and U.S. Defense, Intelligence Community, and Aerospace to accelerate decision-making, mission readiness, and digital transformation. This leader will define and drive next-generation Salesforce capabilities purpose-built for the public sector — combining enterprise cloud, AI, analytics, and secure architectures to deliver high trust, high impact products. What You'll Actually Be Doing Define and execute vision, strategy, and roadmap for Missionforce product offerings — especially for tax and revenue, judicial systems, personnel management, social programs, and mission readiness — including a new pricing and packaging model focused on customer outcomes. Lead the definition, planning, and delivery of feature work and compliance efforts, diving deeply into product/platform architecture and coordinating across development, testing, UX/design, security, legal, and ops teams. Collaborate closely with customers, partners, Forward Deployed Engineers (FDEs), User Experience (UX), and User Research & Insights teams to identify opportunities and validate solutions. Drive go-to-market (GTM) strategy, launch activities, and internal and external evangelism so sales and marketing are equipped to drive adoption and revenue, tracking clear success metrics every release. You're Our Person If... Must be a U.S. citizen (U.S. born or naturalized) living on U.S. soil who does not hold dual citizenship with the ability to meet customer and government screening standards applicable to this role. Minimum 5+ years product management experience, with proven ability to set a compelling product vision, build 2 to 3-year roadmaps, and lead cross-functional teams in regulated, high-stakes environments. Deep knowledge of cloud technologies (IaaS, PaaS, SaaS), AI/ML and analytics, and large-scale data integration, including applying AI and agents to automate workflow and accelerate decisions in government or defense settings. Expertise in security, compliance, and regulatory frameworks: RMF, DoD SRG, NIST 800-53, plus experience with DoD Cloud Access Point (CAP) and Enterprise Email Security Gateway (EEMSG). Even Better If... Significant public sector and defense experience. TS/SCI Clearance. Strong stakeholder management experience aligning product, field teams, government customers, and compliance/legal stakeholders, and translating mission needs into product requirements/value propositions. PLEASE NOTE: Qualification for this job is contingent upon acceptable results from a background investigation as well as your having and maintaining the specific level of U.S. government background investigation and clearance required for this role.#LI-Y This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $172,500 - $260,100 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $207,800 - $285,800 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Lead technical AI specialists delivering enterprise Agentforce deployments, set engineering standards, resolve implementation challenges, and drive customer adoption and portfolio performance. | Requires technical team leadership plus hands-on Salesforce Agentforce and Data Cloud architecture or deployment, enterprise software implementation, data modeling, API integration, and AI deployment experience. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Applications for this position will be accepted on an ongoing basis. We are Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer too, driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good, you've come to the right place. About the Role Production leadership required. Builder mindset non-negotiable. Salesforce is hiring a Portfolio Leader to directly manage and grow a team of technical AI specialists deploying Agentforce solutions inside complex customer environments. This is a hands-on leadership role for someone who can drive engineering excellence while operating at the executive level. This is not a traditional people manager, but a mission-critical multiplier on the agentic frontier. You will lead a blended delivery team made up of two specialist functions: Forward Deployed Engineers (Technical Builders - who design, build, and deploy AI Agents directly in customer environments) and Deployment Strategists (Strategic Builders - customer-facing advisors who shape AI strategy, define use cases, and drive adoption). Together, these teams work alongside customers to co-build and deliver agentic AI solutions on a single large enterprise account or across multiple engagements simultaneously. You'll set the engineering standards, unblock complex customer deployments, and scale the talent that's shipping production AI today. The Builder Leadership Experience Delivery Team Coordination: You own the capacity planning, talent acquisition, and staffing that ensures your cross-functional squads have the horsepower to deploy Agentforce at enterprise scale. AI-Augmented Leadership: Your team ships solutions using a best-in-class suite of AI tools (Cursor, Claude, and Salesforce coding products like Vibes). You will foster an inclusive, high-energy, and psychologically safe engineering culture where builders iterate fast and continuously level up. Direct Product Influence: You stand at the center of the product feedback loop. Partner directly with the Product and Engineering organizations on pilot programs and beta rollouts, turning raw field insights from high-stakes deployments into features on the Agentforce core roadmap. What You'll Actually Be Building & Execution Leadership & Team Excellence Scale Elite Talent: Recruit, mentor, and develop the next wave of Technical and Strategic Builders. Drive technical excellence, structure career growth, and foster an environment where shipping high-quality, production-ready systems is the norm. Maintain Operational Velocity: Monitor key delivery metrics, coach your teams on optimization, and run hard on complex customer escalations. You ensure your teams move from sketch to deployable in weeks, not months. Technical Strategy & Authority Ultimate Technical Authority: Serve as the final technical escalation point for your portfolio. Maintain deep architectural judgment across the Salesforce platform, advanced LLM techniques, data pipelines, and agentic orchestration. Guide Enterprise Implementations: Unblock complex data readiness, tool integration, and multi-agent orchestration challenges. Step in directly to help your teams assess customer technical readiness, remove deployment barriers, and codify standardized, repeatable delivery methodologies. Customer & Business Impact Drive Agentic Adoption: Build and anchor strong executive-level relationships within your customer portfolio, ensuring flawless Agentforce activation, rollout, and sustained production value. Accelerate Portfolio Performance: Operationally run your account portfolio with engineering rigor - monitoring health, delivery velocity, and core consumption metrics to accelerate progress toward customer business outcomes. Cross-Functional Alignment: Partner lock-step with Services, Account Success, and Product teams to help enterprises activate and consume Agentforce quickly, moving customers from pilot to production at hyper-speed. You're Our Builder Lead If… You Have Proven Leadership: 4+ years of direct people management or high-impact technical leadership steering cross-functional engineering or technical teams. You have a track record of hiring, mentoring, and scaling technical talent. You Bring Advanced Technical Depth: Deep architectural understanding of AI, LLMs, and the Salesforce ecosystem. You have hands-on experience with enterprise software implementation, data modeling, API integration, and AI deployments. You Own the Agentforce & Data Cloud Blueprint: You possess direct, hands-on experience architecting or deploying Salesforce Data Cloud and the Agentforce platform. You don't just understand the tech stack - you know how to orchestrate it to unblock enterprise scale and drive immediate production value. You Lead with an Enterprise Customer Focus: Strong background navigating high-touch customer strategies at a Global level, paired with exceptional executive-level communication and influence skills. You can hold your own in a room with customer CTOs and enterprise architects. You Have a Ship-It Mindset: Exceptional problem-solving instincts, extreme resourcefulness, and a "get-things-done" demeanor. You thrive at the technical helm where code is being actively shipped, not just talking about it. Nice-to-Haves Hands-on experience building multi-agent systems, prompt engineering pipelines, or deterministic AI guardrails. Familiarity with cloud data platforms (Snowflake, Databricks, BigQuery) and enterprise data pipelines. Relevant Salesforce certifications (Advanced Admin, Service Cloud, Data Cloud, Sales Cloud, or Agentforce Specialist). Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $155,190 - $299,390 annually There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $170,660 - $329,210 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Lead strategic customer success for complex Salesforce accounts by aligning stakeholders, driving adoption and business outcomes, and managing risks and escalations. | The role seeks 5–6 years in customer success, SaaS, or strategic consulting, substantial Sales Cloud and Service Cloud experience, relevant Salesforce certifications, and executive-level communication skills. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Experience The Customer Success Manager, Senior Manager is a highly strategic and experienced individual contributor responsible for driving quantifiable business impact across our most complex, often multi-org Signature customers. This role acts as a primary strategic partner who maintains a continual focus on the customer’s business goals to improve their adoption, technical health, and expertise to realize the maximum value out of their Salesforce investment. “Location availability varies by vertical. Please indicate your target vertical and location in your application.” Preferred experience in supporting customers in the following industries: Financial Services (FINS) – Works with banking, insurance, wealth management, and other financial services organizations to support digital transformation, regulatory compliance, and improved customer and member outcomes through the Salesforce platform. Direct experience with Financial Services Cloud is preferred. Location: NY Metro preferred What You'll Actually Be Doing Strategic Accountability and Account Leadership ROI-Driven Engagement: Determine when and how to engage clients based on calculated ROI, ensuring all activities translate directly into tangible value for the customer. Craft a clear engagement charter with specified goals and metrics to ensure alignment across internal and external teams. Complex Program Management: Effectively own the Signature experience across complex, multi-org customers, integrating customer priorities and timelines into comprehensive success plans. Resource Mobilization: Act as the central resource for the team and the customer, proactively taking ownership of customer needs and drawing expert resources into customer situations as needed. Align the Account Success team and internal stakeholders around the customer’s business and technical goals. Trusted Advisory and Executive Influence Advanced Stakeholder Management: Cultivate and maintain relationships with customer IT and business executive leadership, demonstrating a genuine commitment to customer goals. Drive consensus and influence key internal and external stakeholders to engage in the process. Business Insight: Combine expert Salesforce knowledge with deep business insight to deliver effective recommendations and advance the customer’s core business goals. Amplify the voice of the customer with internal teams, and mentor team members. Domain Expertise and Risk Mitigation Risk Management: Act as the leader in identifying problems. Leverage the Red Accounts Escalation Play and Case Oversight & Incident Management processes when high-value renewals or Go-Live dates are at risk. Question assumptions to uncover root causes and reveal new opportunities rather than just treating symptoms. AI Governance & Guardrails: Guide customers through governance frameworks, best practices for Trust Layer, and implementation of safety-by-design principles. You're Our Person If... Experienced business professional, preferably with 5-6 years of relevant industry expertise in Customer Success, SaaS platform use, or related strategic consulting fields. Exceptional communication and presentation skills with a demonstrated ability to influence effectively at all levels, including executive and C-level. Ability to handle objections, navigate complicated discussions, and drive alignment. 5-6 years experience supporting customers using Sales Cloud and Service Cloud, with certifications in Sales Cloud Consultant, Service Cloud Consultant and Advanced Administrator. Knowledge of advanced features:Sales Cloud: Sales Engagement, High Velocity Features, Einstein AI (lead/opportunity scoring, forecasting)Service Cloud: Omni-Channel, Service Cloud Voice, Digital Engagement (messaging, chat), Field Service Lightning, Einstein AI (case routing, chatbots, predictive service) Even Better If... Additional Salesforce product certifications are a plus (AI Associate, Platform App Builder, Data 360 Specialist, Agentblazer, CPQ Specialist, Field Service Consultant, Slack). Experience with Einstein for Sales (lead scoring, opportunity insights, activity capture) and Service (case classification, article recommendations, next base actions). Strong understanding of Sales Cloud (sales effectiveness, revenue operations strategy, territory management, collaborative forecasting, pipeline inspection tools) and Service Cloud (customer service transformation, contact center operations, telephony integrations, IVR systems, workforce management tools), with experience supporting enterprise sales organizations and complex sales processes. Understanding of sales (MEDDIC, Challenger, Solution Selling) and service (ITIL, customer success frameworks) methodologies, and knowledge of Agentforce SDR & Service Agent and AI-powered selling/service capabilities. Note: This role is office-flexible, and the expectation is to be in-office a minimum of three (3) days per week. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $150,100 - $227,000 annually There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $180,200 - $247,900 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Lead strategic success engagements for complex enterprise Salesforce customers, aligning stakeholders and resources to improve adoption, technical health, and measurable business outcomes. | Requires 5–6 years of relevant customer success, SaaS, or strategic consulting experience, substantial Sales Cloud and Service Cloud knowledge, and specified Salesforce certifications. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Experience The Customer Success Manager, Senior Manager is a highly strategic and experienced individual contributor responsible for driving quantifiable business impact across our most complex, often multi-org Signature customers. This role acts as a primary strategic partner who maintains a continual focus on the customer’s business goals to improve their adoption, technical health, and expertise to realize the maximum value out of their Salesforce investment. “Location availability varies by vertical. Please indicate your target vertical and location in your application.” Preferred experience in supporting customers in the following industries: Financial Services (FINS) – Works with banking, insurance, wealth management, and other financial services organizations to support digital transformation, regulatory compliance, and improved customer and member outcomes through the Salesforce platform. Direct experience with Financial Services Cloud is preferred. Location: NY Metro preferred What You'll Actually Be Doing Strategic Accountability and Account Leadership ROI-Driven Engagement: Determine when and how to engage clients based on calculated ROI, ensuring all activities translate directly into tangible value for the customer. Craft a clear engagement charter with specified goals and metrics to ensure alignment across internal and external teams. Complex Program Management: Effectively own the Signature experience across complex, multi-org customers, integrating customer priorities and timelines into comprehensive success plans. Resource Mobilization: Act as the central resource for the team and the customer, proactively taking ownership of customer needs and drawing expert resources into customer situations as needed. Align the Account Success team and internal stakeholders around the customer’s business and technical goals. Trusted Advisory and Executive Influence Advanced Stakeholder Management: Cultivate and maintain relationships with customer IT and business executive leadership, demonstrating a genuine commitment to customer goals. Drive consensus and influence key internal and external stakeholders to engage in the process. Business Insight: Combine expert Salesforce knowledge with deep business insight to deliver effective recommendations and advance the customer’s core business goals. Amplify the voice of the customer with internal teams, and mentor team members. Domain Expertise and Risk Mitigation Risk Management: Act as the leader in identifying problems. Leverage the Red Accounts Escalation Play and Case Oversight & Incident Management processes when high-value renewals or Go-Live dates are at risk. Question assumptions to uncover root causes and reveal new opportunities rather than just treating symptoms. AI Governance & Guardrails: Guide customers through governance frameworks, best practices for Trust Layer, and implementation of safety-by-design principles. You're Our Person If... Experienced business professional, preferably with 5-6 years of relevant industry expertise in Customer Success, SaaS platform use, or related strategic consulting fields. Exceptional communication and presentation skills with a demonstrated ability to influence effectively at all levels, including executive and C-level. Ability to handle objections, navigate complicated discussions, and drive alignment. 5-6 years experience supporting customers using Sales Cloud and Service Cloud, with certifications in Sales Cloud Consultant, Service Cloud Consultant and Advanced Administrator. Knowledge of advanced features:Sales Cloud: Sales Engagement, High Velocity Features, Einstein AI (lead/opportunity scoring, forecasting)Service Cloud: Omni-Channel, Service Cloud Voice, Digital Engagement (messaging, chat), Field Service Lightning, Einstein AI (case routing, chatbots, predictive service) Even Better If... Additional Salesforce product certifications are a plus (AI Associate, Platform App Builder, Data 360 Specialist, Agentblazer, CPQ Specialist, Field Service Consultant, Slack). Experience with Einstein for Sales (lead scoring, opportunity insights, activity capture) and Service (case classification, article recommendations, next base actions). Strong understanding of Sales Cloud (sales effectiveness, revenue operations strategy, territory management, collaborative forecasting, pipeline inspection tools) and Service Cloud (customer service transformation, contact center operations, telephony integrations, IVR systems, workforce management tools), with experience supporting enterprise sales organizations and complex sales processes. Understanding of sales (MEDDIC, Challenger, Solution Selling) and service (ITIL, customer success frameworks) methodologies, and knowledge of Agentforce SDR & Service Agent and AI-powered selling/service capabilities. Note: This role is office-flexible, and the expectation is to be in-office a minimum of three (3) days per week. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $150,100 - $227,000 annually There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $180,200 - $247,900 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Own reliability and scaling initiatives, improve observability and infrastructure automation, and optimize production performance across a data-intensive platform. | Requires 5+ years in SRE, production, or backend engineering focused on operations and scale, with strong coding, Kubernetes, cloud, observability, and distributed-systems expertise. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Experience Join an agile team with deep startup roots. We operate as a high-velocity ‘startup-within-Salesforce,’ following our recent acquisition. You’ll be managed by the same founders and engineers who built the original company, offering the autonomy of a small team backed by the global scale and trust of Salesforce. We have successfully moved past the "0 to 1" phase. We have a product that works, customers who love it, and the backing of Salesforce. Now, we are entering the "1 to 100" phase: scaling our architecture to handle global demand, hardening our systems for enterprise-grade resilience, and integrating deeply with the Agentforce ecosystem. This is your chance to help lead that transition. What You'll Actually Be Doing As a Production Support Engineer (SMTS), you will be a senior technical member of staff within our embedded reliability team. You aren’t building the foundation alone—you’ll work alongside a group of engineers and product owners to ensure the Agentforce Operations platform is the most reliable AI-powered engine in the industry. This is a role for an engineer who loves the "scaling" problem. You will focus on production excellence, performance tuning, and infrastructure automation. Because you are embedded in the product organization, you’ll have a seat at the table during design reviews, ensuring that as we add new agentic capabilities, they are built to scale from day one. Scaling & Reliability: Own the reliability roadmap for major product areas, working to transition our systems from startup-speed architectures to highly-available, global-scale enterprise solutions. Collaborative Leadership: Partner with PMTS-level engineers to refine our infrastructure strategy, contributing senior-level perspectives on system design, capacity planning, and bottleneck identification. Infrastructure as Code: Maintain and evolve our automated environments, focusing on making our "infrastructure-as-plugins" model more robust and developer-friendly. AI Operations (AIOps): Support the scaling of our AI/ML infrastructure, ensuring our models have the GPU resources and data pipelines required to deliver real-time supply chain insights. Production Excellence: Lead the "1 to 100" hardening of our observability stack. You won’t just respond to incidents; you’ll build the tooling that prevents them and the telemetry that explains them. Performance Engineering: Deep-dive into SQL optimization, API latency, and cross-service communication to ensure our data-intensive supply chain platform remains performant under heavy load. AI-First Workflow: Lean into the future of engineering by using AI tools (Claude Code, Codex, etc.) to automate routine operational tasks and accelerate infrastructure delivery. You're Our Person If... 5+ years of experience in SRE, Production Engineering, or Backend Engineering with a heavy focus on operations and scale. Proven Scaling Experience: You have previously helped take a product through a high-growth phase (the "1 to 100" journey), dealing with the technical debt and architectural shifts that come with it. Coding Mastery: Ability to write and review production-level code in Golang, TypeScript, or Python—you view automation as a software engineering problem. Technical Breadth: Strong proficiency in Kubernetes, Terraform/OpenTofu, and AWS/GCP/Azure. Observability Expert: Demonstrated experience with properly instrumenting applications and platforms with SLO-based monitoring and alerting. Systems Expert: Deep understanding of distributed systems, including how to debug complex interactions between microservices, databases, and AI agents. Low-Ego Collaboration: Experience working within a senior team of Principal engineers, capable of both leading specific initiatives and supporting the broader group’s technical vision. AI Fluency: A demonstrated ability to use modern AI development tools to move faster and build more reliable systems. Ownership Mentality. We are a senior team who operate with a high degree of autonomy. As a result, we’re looking for someone who can independently identify issues and own the solution all the way through final implementation. Even Better If... M.S. in Computer Science or equivalent practical experience. Database Specialist: Strong experience with PostgreSQL at scale (partitioning, indexing, query tuning). Distributed Systems: Advanced knowledge of microservice orchestration and durability patterns, including hands-on experience with Temporal for workflow reliability and Istio service meshes for secure, observable service-to-service communication in high-growth SaaS environments. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $148,500 - $223,900 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $178,900 - $246,000 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Coordinate strategic Account Success programs and lead the operating rhythms, communications, feedback loops, and progress tracking for a new pooled CSM community. | Requires experience coordinating cross-functional programs or operations, managing multiple workstreams, communicating clearly, facilitating stakeholders, and using feedback and program data to improve outcomes. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Program & Project Management Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Who We Are We’re Salesforce, the Customer Company, inspiring the future of business with AI, Data, and CRM. Guided by our core values, we help companies across industries connect with customers in new ways. We empower our employees to be Trailblazers—growing their careers, driving innovation, and improving the state of the world. Position Description Salesforce Signature Success helps customers maximize the value of their Salesforce investment through proactive guidance, expert support, and a deeper level of partnership. The CSM/ CRM Center of Excellence team supports the CSM &b CRM organization by coordinating priority initiatives, improving how teams work together, and helping deliver a consistent experience for our people and customers. The team partners with stakeholders across Customer Success, Offer Management, Cloud Success, Sales Strategy, and other functions. We are seeking a collaborative, organized Program Manager (Level 7) reporting to the Senior Director, Strategic Programs & Governance. This person will coordinate and deliver cross-functional programs, build strong relationships, and translate evolving business needs into practical plans and clear communications. Initial Program Focus: M&A Pooled CSM Community The initial priority for this role will be helping establish and support a new M&A pooled Customer Success Manager (CSM) team. This community will bring together CSMs joining Salesforce through acquisitions who are not aligned to the existing global field operating units (OUs). As the community lead, the Program Manager will help create a welcoming, connected, and effective experience for these CSMs. Working with the team’s leadership and cross-functional partners, they will help inform on onboarding and enablement touch points, establish community communications and operating rhythms, surface common needs and feedback, and help connect team members with the right Salesforce resources and partners. The role will help shape and improve this new program as it develops, while also supporting other strategic programs over time. Responsibilities • Coordinate the planning and day-to-day execution of assigned Account Success programs, including milestones, deliverables, communications, and follow-up actions. • Serve as community lead for the new M&A pooled CSM team, helping foster connection, knowledge sharing, and a sense of belonging across acquired teams. • Partner with team leadership and stakeholders to support onboarding, enablement, community sessions, and recurring engagement activities. • Help establish practical processes, communication channels, and operating rhythms for the community; document resources and ways of working. • Gather input from CSMs and partners, identify common challenges, and recommend incremental improvements to the community experience. • Work with cross-functional teams to clarify goals, responsibilities, timelines, and next steps. • Track program progress, participation, feedback, and relevant measures of success; flag risks or dependencies and coordinate resolutions. • Prepare clear updates, meeting materials, and presentations for team leaders and stakeholders. • Support the investigation and resolution of operational issues by connecting the right partners and tracking follow-through. • Contribute to other Account Success priorities and special projects as business needs evolve. Required Skills and Experience • Experience coordinating programs, projects, operations, employee communities, or cross-functional initiatives from planning through execution. • Strong organizational skills and ability to manage multiple workstreams, deadlines, and details. • Clear written and verbal communication skills, with the ability to tailor updates to different audiences. • Ability to build positive working relationships with colleagues across teams, roles, and backgrounds. • Collaborative problem-solving skills, sound judgment, and willingness to seek guidance or escalate issues when appropriate. • Comfort working in an evolving environment, asking questions, and bringing structure to developing processes. • Ability to gather feedback or basic program data, identify patterns, and suggest practical improvements. • Experience facilitating meetings, coordinating stakeholders, and preparing concise presentations or program updates. • A community-minded, inclusive, service-oriented approach and genuine interest in helping colleagues succeed. Preferred Qualifications • Experience supporting Customer Success, post-acquisition integration, onboarding, enablement, or employee community programs. • Familiarity with Salesforce products, organizational structures, or Customer Success practices. • Working knowledge of Google Workspace, Slack, CRM tools, and project-tracking tools, or ability to learn them quickly. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $117,400 - $177,600 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Build and operate the API platform runtime plane, implementing proxy-based routing and security policies while maintaining highly available services. | Requires 4+ years of development experience, proficiency in Go, Java, or C++ in Linux environments, large-scale Kubernetes operations, strong networking knowledge, infrastructure automation, CI/CD, and on-call participation. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Experience The team develops and manages the Salesforce API Platform's runtime plane that applies API policies, handles requests, and enforces security. We're responsible for the execution of sophisticated routing rules to the appropriate upstream services. The runtime plane is a dedicated extensible infrastructure layer facilitating service-to-service and customer-to-service communication via proxies managed by the control plane such that policies can be applied at these proxies. The runtime plane is built using Envoy and Istio. It is extensible and features are built into these proxies or are integrations at these proxies with no change to actual services. You're Our Person If... 4+ years of development experience Proficiency with Golang, Java and/or C++ in a Linux/UNIX data center environment. Experience in operating large scale cluster management systems (e.g. Kubernetes) of a mission critical service. Strong knowledge of network technologies, such as TCP/IP, DNS, TLS termination, HTTP proxies, network load balancing, etc. Experience with cloud infrastructure automation tools, frameworks, workflows, and validation platforms. Working knowledge of CI/CD, configuration management and Infrastructure as Code principles (e.g. Spinnaker, Terraform). Experience with Agile development methodology (e.g. Scrum) and Test-Driven Development, with attention to code quality, and delivering secure code. Participation in the team's on-call rotation to address complex problems in real-time and keep services operational and highly available. Experience in using telemetry and metrics to drive operational excellence. What does success look like in your first 60-90 days? Ability to quickly learn the technical stack. This includes understanding OSS service mesh technologies (e.g. Envoy, Istio, NGINX), kubernetes, helm charts, spinnaker, load balancing, security groups. Developing a strong understanding of network technologies, such as TCP/IP, DNS, TLS termination, HTTP proxies is a must. Openness to working in an agile environment, delivering within milestones and dependency constraints, while focusing on quality coding, test coverage, high availability, and security. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $148,500 - $223,900 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $178,900 - $246,000 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Build and operate public-cloud infrastructure automation and resilient distributed services, using infrastructure as code, container platforms, and on-call support to improve reliability and performance. | Requires 4+ years of backend development, deep Java, Go, Python, or Ruby expertise, ownership of critical services, and experience with infrastructure monitoring, alerting, and reporting. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Experience Our Public Cloud engineering teams are responsible for innovating and maintaining a large scale distributed systems engineering platform that ships hundreds of features to production for tens of millions of users across all industries every day. Our users count on our platform to be highly reliable, lightning fast, supremely secure, and to preserve all of their customizations and integrations every time we ship. You will need deep experience with concurrency, large scale systems, proficiency with solving real-world data management challenges, a strong understanding of how to craft solutions that are highly available, and a proven ability to design, develop, and optimize the core back-end systems. What You'll Actually Be Doing Deliver cloud infrastructure automation tools, frameworks, workflows, and validation platforms on our public cloud platforms such as AWS, GCP, Azure, or Alibaba Designing, developing, debugging, and operating resilient distributed systems that run across thousands of compute nodes in multiple data centers Using and contributing to open source technology (Spinnaker, Zookeeper, etc.) Developing Infrastructure-as-Code using Terraform Writing microservices on containerization frameworks such as Kubernetes, Docker, Mesos Resolving complex technical issues and drive innovations that improve system availability, resilience, and performance Eat, sleep, and breathe services. You have experience balancing live-site management, feature delivery, and retirement of technical debt Participate in the team's on-call rotation to address complex problems in real-time and keep services operational and highly available You're Our Person If... 4+ years backend software development experience Deep knowledge of programming in Java, Golang, Python, or Ruby Experience owning and operating multiple instances of a critical service Experience with Agile development methodology and Test Driven Development Experience with critical infrastructure services including, monitoring, alerting, logging, and reporting applications Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $148,500 - $223,900 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Build and improve Slack iOS developer workflows, tooling, and AI-assisted automation while mentoring engineers and improving build and CI performance. | Requires 10+ years building complex iOS tooling, deep Swift, Bazel, Python, and Xcode expertise, hands-on AI-agent workflow experience, and a related technical degree. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Experience We are looking for people who are passionate about building strong, sustainable, and AI-powered developer tooling for the Slack iOS app, which is used by millions of people every day. The iOS Developer Experience (DevXP) team enables feature engineers at Slack to tackle complicated problems quickly by pioneering an agentic software development lifecycle (Agentic SDLC)—where intelligent tools and autonomous workflows handle the heavy lifting so engineers don’t have to reinvent the wheel. We’re looking for engineers who specialize in iOS tooling, Bazel build systems, and integrating modern AI agents into the development pipeline through software factories, agentic automated testing, and more! What You'll Actually Be Doing As a DevXP engineer, you love building next-generation developer workflows and intelligent agents that make iOS development best-in-class at Slack. You excel in leading others and derive joy from mentoring and growing other iOS engineers in an increasingly AI-assisted landscape. You set a high bar for the technical design and code quality of your team. You demonstrate exceptional ownership of not only the area of your team, but across Slack’s entire iOS codebase. You have a “can do” demeanor and nothing is beneath you - whether it’s debugging a complex Bazel cache miss or prompting an AI agent to auto-triage a broken CI pipeline. You are self-directed, innovative, and biased towards action in fast-paced environments. You love to build new things and thrive in ambiguity and even failure. You're Our Person If... 10+ years of experience building and maintaining complex iOS tooling from CI to CD Deep expertise with Swift, Bazel, Python, and Xcode tools Hands-on experience with Agentic SDLC workflows—using and integrating AI coding agents (like Claude Code, GitHub Copilot Workspace, or custom LLM scripts) to automate PR generation, code reviews, and boilerplate refactoring Ability to monitor and improve KPIs such as CI stability, TimeToMerge, and build time metrics, leveraging intelligent automation to proactively identify and resolve pipeline bottlenecks Deep familiarity with the Apple ecosystem, CI/CD pipelines, automated testing tools, and scripting (Python/bash/etc.) A related technical degree required Even Better If... Experience using Slack and a keen interest in making it better Prior experience in an iOS developer experience role Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $197,300 - $313,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $237,700 - $344,700 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. Slack is a messaging app for business which lets you organize conversations into channels so everyone moves faster and stays in sync. It’s a platform that connects everyone in your business—employees, customers, and partners— securely with each other and integrates easily with apps you use every day to get work done. And everything happens, using any device, within a digital workspace that’s super easy to use. Ensuring a diverse and inclusive workplace where we learn from each other is core to Slack’s values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Come do the best work of your life here at Slack.

Modernize revenue management operating models, own quote-to-cash workflows, and use analytics to improve efficiency while managing financial statement risk. | Requires 5+ years of progressive accounting experience, 2+ years in transformation or advisory work, and deep quote-to-cash and SOX knowledge; revenue recognition and Salesforce experience are additional advantages. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Finance Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Experience The Manager, Revenue Operational Transformation is a highly visible, strategic role dedicated to modernizing the operating models within our Revenue Deal Support and broader Revenue Management organization. We are looking for a strategic innovator to challenge the status quo, uncover hidden inefficiencies, and design solutions that enable our teams to scale seamlessly alongside the business. As the designated Revenue Management subject matter expert, you will partner closely with cross-functional teams, acting as our organization's key representative on multi-year enterprise initiatives. This role bridges large-scale process innovation with deep accounting rigor, ensuring that new operating models are efficient, scalable, and do not introduce financial statement risk. With data-driven problem solving at the core of your daily routine, you will synthesize quantitative insights from reporting dashboards and AI technologies with qualitative, on-the-ground fact-gathering from key stakeholders. By bridging this gap, you will uncover hidden inefficiencies, drive structural solutions, and clearly quantify the success of new initiatives. What You'll Actually Be Doing : Design, develop, and implement modernized operating models for the Revenue Deal Support and broader Revenue Management organizations to enable seamless scaling alongside business growth. Act as the business owner for critical quote-to-cash processes within the Revenue Deal Support team, assuming ownership for the efficiency and execution of operational workflows such as complex deal approvals, case management, and exception handling. Serve as the designated subject matter expert for the Revenue Management team, representing the organization's requirements and strategic interests on critical, multi-year enterprise initiatives led by cross-functional partners. Utilize reporting dashboards, data analytics solutions, and diverse AI tools on a daily basis to pinpoint process friction, uncover hidden inefficiencies, and translate complex data into actionable operational strategy. Continuously monitor the health of revenue management operations to proactively spot operational bottlenecks and independently drive the design of corrective strategies. Apply deep accounting rigor to all operational changes and system innovations, ensuring that new processes optimize revenue management processes while understanding and reducing financial statement risk. You're our person if... Degree in accounting or relevant field or equivalent experience required; MBA or Masters’ degree is a plus. 5+ years of progressive experience in accounting with 2+ years in enterprise transformation or consulting/advisory roles. Proven experience driving process transformation and innovation at scale. Capable of both leading internal transformation projects and acting as a strategic advisor on initiatives driven by cross-functional partners. Experience with AI transformation initiatives is a strong plus, specifically implementing agentic automation and intelligent workflows within a Finance or Revenue organization. Deep understanding of key enterprise business processes, specifically Quote-to-Cash (QTC), with proven experience operating within a Sarbanes-Oxley (SOX) compliant environment. Strong end-to-end project management expertise, including strategic planning, workstream execution, milestone tracking, and executive reporting for complex initiatives. Proficiency in navigating Tableau or equivalent data analytics and visualization platforms. Proven ability to navigate ambiguity, tackle complex operational challenges creatively, and design innovative solutions. Exceptional written and verbal communication skills, with the executive presence to present to leadership, think on your feet, and constructively debate complex strategic decisions. High degree of adaptability, with a demonstrated ability to thrive in a dynamic, rapidly evolving, and high-growth enterprise environment. Even Better If... A strong blend of public accounting and enterprise industry experience. Direct experience with Revenue Recognition (ASC 606). Hands-on experience operating within the Salesforce platform/ecosystem. Strong business acumen, with the agility to quickly grasp complex company operations and strategic objectives. Exceptional relationship-building skills, with a track record of earning trust, influencing stakeholders, and partnering effectively with cross-functional executives. Highly organized, with a proven ability to effectively prioritize and seamlessly manage competing goals across multiple strategic initiatives. Building dashboards in Tableau or equivalent data analytics and visualization platforms Collaborative team player who excels in virtual, global, and cross-functional environments, actively championing diversity of team, thought, and perspective. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $117,400 - $177,600 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Build and operate Salesforce’s API runtime plane, implementing routing and security policies through Envoy and Istio proxies and supporting availability through on-call operations. | Requires 4+ years of development experience, proficiency in Go, Java, or C++, Kubernetes and large-scale service operations, strong networking knowledge, infrastructure automation, CI/CD, secure testing practices, and telemetry experience. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The team develops and manages the Salesforce API Platform’s runtime plane that applies API policies, handles requests, and enforces security. We’re responsible for the execution of sophisticated routing rules to the appropriate upstream services. The runtime plane is a dedicated extensible infrastructure layer facilitating service-to-service and customer-to-service communication via proxies managed by the control plane such that policies can be applied at these proxies. The runtime plane is built using Envoy and Istio. It is extensible and features are built into these proxies or are integrations at these proxies with no change to actual services. Desired Skills and Experience: 4+ years of development experience Proficiency with Golang, Java and/or C++ in a Linux/UNIX data center environment. Experience in operating large scale cluster management systems (e.g. Kubernetes) of a mission critical service. Strong knowledge of network technologies, such as TCP/IP, DNS, TLS termination, HTTP proxies, network load balancing, etc. Experience with cloud infrastructure automation tools, frameworks, workflows, and validation platforms. Working knowledge of CI/CD, configuration management and Infrastructure as Code principles (e.g. Spinnaker, Terraform). Experience with Agile development methodology (e.g. Scrum) and Test-Driven Development, with attention to code quality, and delivering secure code. Participation in the team’s on-call rotation to address complex problems in real-time and keep services operational and highly available. Experience in using telemetry and metrics to drive operational excellence. What does success look like in your first 60-90 days? - Ability to quickly learn the technical stack. This includes understanding OSS service mesh technologies (e.g. Envoy, Istio, NGINX), kubernetes, helm charts, spinnaker, load balancing, security groups. Developing a strong understanding of network technologies, such as TCP/IP, DNS, TLS termination, HTTP proxies is a must. Openness to working in an agile environment, delivering within milestones and dependency constraints, while focusing on quality coding, test coverage, high availability, and security. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $148,500 - $223,900 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $178,900 - $246,000 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Build and operate Salesforce’s API runtime infrastructure, implementing routing and security policies through proxy and service-mesh technologies while supporting availability and on-call operations. | Requires 4+ years of development experience plus proficiency in Go, Java, or C++, Kubernetes cluster operations, networking fundamentals, cloud automation, CI/CD, infrastructure as code, and operational telemetry. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The team develops and manages the Salesforce API Platform’s runtime plane that applies API policies, handles requests, and enforces security. We’re responsible for the execution of sophisticated routing rules to the appropriate upstream services. The runtime plane is a dedicated extensible infrastructure layer facilitating service-to-service and customer-to-service communication via proxies managed by the control plane such that policies can be applied at these proxies. The runtime plane is built using Envoy and Istio. It is extensible and features are built into these proxies or are integrations at these proxies with no change to actual services. Desired Skills and Experience: 4+ years of development experience Proficiency with Golang, Java and/or C++ in a Linux/UNIX data center environment. Experience in operating large scale cluster management systems (e.g. Kubernetes) of a mission critical service. Strong knowledge of network technologies, such as TCP/IP, DNS, TLS termination, HTTP proxies, network load balancing, etc. Experience with cloud infrastructure automation tools, frameworks, workflows, and validation platforms. Working knowledge of CI/CD, configuration management and Infrastructure as Code principles (e.g. Spinnaker, Terraform). Experience with Agile development methodology (e.g. Scrum) and Test-Driven Development, with attention to code quality, and delivering secure code. Participation in the team’s on-call rotation to address complex problems in real-time and keep services operational and highly available. Experience in using telemetry and metrics to drive operational excellence. What does success look like in your first 60-90 days? - Ability to quickly learn the technical stack. This includes understanding OSS service mesh technologies (e.g. Envoy, Istio, NGINX), kubernetes, helm charts, spinnaker, load balancing, security groups. Developing a strong understanding of network technologies, such as TCP/IP, DNS, TLS termination, HTTP proxies is a must. Openness to working in an agile environment, delivering within milestones and dependency constraints, while focusing on quality coding, test coverage, high availability, and security. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $148,500 - $223,900 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $178,900 - $246,000 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Build and operate the Salesforce API runtime plane, implementing routing and security policies through Envoy and Istio proxies and maintaining highly available network infrastructure. | Requires 4+ years of development experience plus proficiency in Go, Java, or C++, large-scale Kubernetes operations, networking fundamentals, infrastructure automation, CI/CD, on-call participation, and telemetry-driven operations. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The team develops and manages the Salesforce API Platform’s runtime plane that applies API policies, handles requests, and enforces security. We’re responsible for the execution of sophisticated routing rules to the appropriate upstream services. The runtime plane is a dedicated extensible infrastructure layer facilitating service-to-service and customer-to-service communication via proxies managed by the control plane such that policies can be applied at these proxies. The runtime plane is built using Envoy and Istio. It is extensible and features are built into these proxies or are integrations at these proxies with no change to actual services. Desired Skills and Experience: 4+ years of development experience Proficiency with Golang, Java and/or C++ in a Linux/UNIX data center environment. Experience in operating large scale cluster management systems (e.g. Kubernetes) of a mission critical service. Strong knowledge of network technologies, such as TCP/IP, DNS, TLS termination, HTTP proxies, network load balancing, etc. Experience with cloud infrastructure automation tools, frameworks, workflows, and validation platforms. Working knowledge of CI/CD, configuration management and Infrastructure as Code principles (e.g. Spinnaker, Terraform). Experience with Agile development methodology (e.g. Scrum) and Test-Driven Development, with attention to code quality, and delivering secure code. Participation in the team’s on-call rotation to address complex problems in real-time and keep services operational and highly available. Experience in using telemetry and metrics to drive operational excellence. What does success look like in your first 60-90 days? - Ability to quickly learn the technical stack. This includes understanding OSS service mesh technologies (e.g. Envoy, Istio, NGINX), kubernetes, helm charts, spinnaker, load balancing, security groups. Developing a strong understanding of network technologies, such as TCP/IP, DNS, TLS termination, HTTP proxies is a must. Openness to working in an agile environment, delivering within milestones and dependency constraints, while focusing on quality coding, test coverage, high availability, and security. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $148,500 - $223,900 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $178,900 - $246,000 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Drive sales organization success through GTM planning, growth strategy, forecasting, and data analysis. | Requires 2-3+ years analytical or strategy experience, advanced Excel, strong problem solving and communication skills. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Operations Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Overview of the Role: As part of a high-performance, fast-paced, and collaborative team, your role will encompass all aspects of running a successful sales organization, which includes GTM (Go-To-Market) planning, growth strategy, sales forecasting, business operations, and data evaluation and analysis. You will work with sales leadership and cross-functional partners to provide a 360° view of the business and drive executive-level recommendations and tools that directly impact an industry-leading Sales team. Successful candidates will be able to use data to drive insights, provide strategic recommendations, build scalable assets, and guide the charge on execution and organizational change. You will have the opportunity to combine intuition for business, innovative inquiry, insights from sales leaders, and curiosity to accomplish meaningful work to uncover trends and identify insights that deliver impact across the organization. Sample projects and results range from evaluating worldwide market opportunities, building a scalable reporting infrastructure, supporting the creation of the product growth strategy, market segmentation, sales pipeline and key performance metric reviews. These teams play a meaningful role in supporting sales leadership at the fastest ever growing Enterprise software company! Responsibilities: Evaluate ongoing business performance against growth targets to support daily operations Define, design, and interpret key performance metrics to deliver insights and recommendations Triage and troubleshoot operational issues and optimize infrastructure/systems/processes for scale Support extensive GTM planning process and pivotal initiatives through capacity planning, efficiency, review, market segmentation, territory carving, quota/incentive design, and more Collaborate cross-functionally with finance (budget, headcount planning), recruiting (hiring profile, seasonality), field enablement/programs, Employee Success, etc. Develop and deliver presentations for senior executives Required Skills: 2-3+ years of professional experience, in a highly analytical role or strategy department Advanced Excel skills Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) Preferred Skills: Experience with Google Sheets, SQL, Tableau a plus Outstanding problem solving skills: consistent track record to ask questions, structure sophisticated problems, develop solutions and recommendations Strong communication skills to translate complex info into easily digestible insights and executive presentations Strong presentation skills, especially related to building compelling PowerPoint/Google Slides presentations Resilient Self-starter and high degree of motivation to go above and beyond the task at hand Highly collaborative style with strong networking skills across business functions Flexibility and ability to adjust on the fly to new demands; sense of urgency Passionate around quantitative analysis, Excel, and reasoning Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $80,900 - $150,300 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $97,400 - $163,500 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Drive sales organization success through GTM planning, growth strategy, forecasting, and data analysis. | 2-3+ years analytical or strategy experience, advanced Excel, strong problem solving and communication skills. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Operations Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Overview of the Role: As part of a high-performance, fast-paced, and collaborative team, your role will encompass all aspects of running a successful sales organization, which includes GTM (Go-To-Market) planning, growth strategy, sales forecasting, business operations, and data evaluation and analysis. You will work with sales leadership and cross-functional partners to provide a 360° view of the business and drive executive-level recommendations and tools that directly impact an industry-leading Sales team. Successful candidates will be able to use data to drive insights, provide strategic recommendations, build scalable assets, and guide the charge on execution and organizational change. You will have the opportunity to combine intuition for business, innovative inquiry, insights from sales leaders, and curiosity to accomplish meaningful work to uncover trends and identify insights that deliver impact across the organization. Sample projects and results range from evaluating worldwide market opportunities, building a scalable reporting infrastructure, supporting the creation of the product growth strategy, market segmentation, sales pipeline and key performance metric reviews. These teams play a meaningful role in supporting sales leadership at the fastest ever growing Enterprise software company! Responsibilities: Evaluate ongoing business performance against growth targets to support daily operations Define, design, and interpret key performance metrics to deliver insights and recommendations Triage and troubleshoot operational issues and optimize infrastructure/systems/processes for scale Support extensive GTM planning process and pivotal initiatives through capacity planning, efficiency, review, market segmentation, territory carving, quota/incentive design, and more Collaborate cross-functionally with finance (budget, headcount planning), recruiting (hiring profile, seasonality), field enablement/programs, Employee Success, etc. Develop and deliver presentations for senior executives Required Skills: 2-3+ years of professional experience, in a highly analytical role or strategy department Advanced Excel skills Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) Preferred Skills: Experience with Google Sheets, SQL, Tableau a plus Outstanding problem solving skills: consistent track record to ask questions, structure sophisticated problems, develop solutions and recommendations Strong communication skills to translate complex info into easily digestible insights and executive presentations Strong presentation skills, especially related to building compelling PowerPoint/Google Slides presentations Resilient Self-starter and high degree of motivation to go above and beyond the task at hand Highly collaborative style with strong networking skills across business functions Flexibility and ability to adjust on the fly to new demands; sense of urgency Passionate around quantitative analysis, Excel, and reasoning Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $80,900 - $150,300 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $97,400 - $163,500 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Manage and administer portfolio management tools and integrations to support enterprise collaboration workflows. | 6+ years in systems or platform engineering with experience in portfolio management tools, SaaS integrations, automation scripting, and enterprise collaboration systems. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Enterprise Technology & Infrastructure Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Experience The Senior Infrastructure Engineer, Systems – Collaboration will be a key technical contributor within the Digital Enterprise Technology (DET) organization, responsible for the development, management, and administration of our portfolio management tools, including Linear and Airtable. This role involves partnering with engineering, program, and business teams to design workflows, integrations, and governance models that let teams plan and track work effectively at enterprise scale. This role will be critical to the successful launch and ongoing growth of these platforms across DET. What You’ll Actually Be Doing Own the architecture, configuration, and ongoing administration of portfolio management tools (Linear, Airtable) across DET. Lead the rollout and scaling of new platform capabilities, from initial launch through enterprise-wide adoption. Design and build integrations, automations, and custom workflows connecting Linear, Airtable, and adjacent collaboration/productivity systems. Develop integrations between SaaS platforms and enterprise systems. Automate user provisioning, lifecycle management, and operational processes. Improve operational efficiency through automation and reusable tooling. Establish and enforce governance standards, including permissions, data models, naming conventions, and usage policies that scale across many teams. Partner with engineering leaders, program managers, and business stakeholders to translate portfolio and workflow requirements into system configurations. Monitor platform health, usage, and performance; troubleshoot issues and drive resolution. Evaluate new tools and features, and make recommendations on platform strategy and roadmap. Create documentation, training materials, and enablement resources to support user adoption. Provide technical mentorship to other engineers and administrators supporting these platforms. You’re Our Person If… You have 6+ years of experience in systems administration, infrastructure engineering, or platform engineering roles, including senior-level ownership of critical systems. Hands-on experience developing, managing, and administering Linear and/or Airtable, or comparable portfolio management/productivity tools. Experience supporting collaboration and productivity systems at enterprise scale, including large user bases, cross-functional stakeholders, and complex governance needs. Strong background building integrations and automations (APIs, webhooks, scripting) between collaboration tools and other enterprise systems. Proven ability to design scalable data models, permission structures, and workflow configurations. Excellent cross-functional communication skills, with the ability to work directly with engineering, program management, and business partners. Track record of successfully launching and scaling new tools or platforms within an organization. Experience with SSO, SAML, OAuth, OpenID Connect, and SCIM. Strong understanding of Identity and Access Management (IAM). Experience with REST APIs and automation scripting (Python, JavaScript, PowerShell, or similar). Experience troubleshooting SaaS integrations and enterprise cloud applications. Even better if… Experience with additional collaboration/productivity platforms (e.g., Slack). Familiarity with scripting or automation languages (e.g., Python, JavaScript) for building custom integrations. Experience supporting portfolio, program, or project management processes in a large enterprise environment. Background in change management or enablement for large-scale tool rollouts. Experience administering Linear Enterprise. Experience administering Airtable Enterprise. Familiarity with Okta Experience with Infrastructure as Code or configuration management. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $148,500 - $223,900 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Design, build, and own scalable backend systems and APIs for Slackbot's AI-powered features. | 10+ years backend experience, strong programming skills, system design expertise, and excellent communication. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About the Team The Slackbot team is at the forefront of a strategic initiative to make Slack the primary interface for AI-powered work — establishing Slackbot as the on-ramp to AI and the singular gateway to a company's collective knowledge. We build the intelligent search, automation, and foundational capabilities that make Slackbot delightful, trustworthy, and performant at scale. We own quality, developer experience, and platform foundations for Slackbot: what works today keeps working tomorrow. We measure success by customer outcomes — we do whatever it takes to make Slackbot great. We are a team of product engineers who deeply care about the user experience. We are seeking a product-driven backend engineer with strong intuition and experience who build systems and design APIs with the end user in mind. The Opportunity As a Staff Backend Product Engineer, you will be instrumental in designing, building, and owning the systems and APIs that directly shape Slackbot's product experience — from intelligent search and third-party data integrations to the platform foundations that let Slackbot scale across millions of users. You will ensure these systems are scalable, highly performant, and precisely tailored to real user needs, all while making smart trade-offs between speed, cost, and user experience. If you are a collaborative engineer who understands that simplicity and reliability are carefully calculated aspects of system design, this is the role for you. What You Will Be Doing: Conceptualize and Build: Collaborate closely with Product Managers, Designers, and other Backend/Frontend Engineers to brainstorm, conceptualize, and build new, high-impact features for Slackbot's large and rapidly growing user base. Drive Search & Intelligence: Contribute to the systems that make Slackbot smarter about finding and surfacing the right information, across any connected source. Deliver High-Quality Results: Contribute heavily to team projects that have a significant, measurable impact on the business and the user experience. System Ownership: Actively own team features or core systems, defining their long-term health and roadmap while improving the health of surrounding integration systems. Operational Excellence: Assist our skilled support and operations teams in triaging and resolving complex production issues. Mentorship and Standards: Mentor other engineers, provide thoughtful and deep code reviews, and drive improvements in engineering standards, tooling, and processes across the team. What You Should Have: 10+ years of professional experience building and shipping web applications with a focus on backend development. Proven experience with functional or imperative programming languages (e.g., PHP, Python, Java, Ruby, Go, or C). Expertise in our stack—PHP/Hack, Java, MySQL, and Linux—is a strong plus, but general familiarity with other common web languages and relational databases is a fine substitute. Experience building search infrastructure, large-scale APIs, or AI-powered systems is highly desirable. The ability to significantly contribute to technical architecture discussions and drive critical technical decisions across teams. A track record of writing understandable, testable code with a strong focus on maintainability. Solid computer science fundamentals including data structures, algorithms, programming languages, distributed systems, and information retrieval. Strong Communication Skills: You can clearly explain complex technical concepts to non-technical stakeholders, including designers, support, and product managers. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $197,300 - $313,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $237,700 - $344,700 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. Slack is a messaging app for business which lets you organize conversations into channels so everyone moves faster and stays in sync. It’s a platform that connects everyone in your business—employees, customers, and partners— securely with each other and integrates easily with apps you use every day to get work done. And everything happens, using any device, within a digital workspace that’s super easy to use. Ensuring a diverse and inclusive workplace where we learn from each other is core to Slack’s values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Come do the best work of your life here at Slack.