100 Salesforce, Inc.

Lead technical design and delivery of complex AI and data architecture solutions for enterprise customers, and enable internal teams with expertise and training. | Requires hands-on Agentforce experience, Salesforce AI certifications, expertise in AI data integration, and strong communication and leadership skills. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Applications will be accepted until 07/31/2026. The Senior AI and Data Architect is a recognized expert and demonstrated thought leader in the technical and functional application of Agentforce for enterprise customer engagements. This role significantly influences the successful architecture and delivery of complex Agentforce projects and drives internal knowledge scaling. This position sits within CSG Professional Services, on the Data Excellence team. Its functions are split equally between delivery and internal employee enablement, whereby half of the role is customer-facing and involves serving Salesforce’s enterprise Agentforce customers as a technical advisor, and the other half is spent on enabling CSG employees on Agentforce by providing technical expertise; documenting reference architecture; building reusable tools, assets, and patterns; running live enablement sessions; and providing from-the-field feedback (Voice of the Customer) to the Product and Engineering organizations to contribute to product enhancements. Key Responsibilities Serve as the go-to subject matter expert on Salesforce Agentforce for internal teams and enterprise customers, providing deep insight into its capabilities, technical architecture, potential applications, and crucial limitations. Advise definitively on optimal use cases, implementation patterns, and when alternative or complementary solutions are more appropriate for a given use case. Act as an escalation point for critical or complex Agentforce project challenges, providing expert diagnosis, recommending strategic and technical solutions, and guiding teams toward successful resolution. Lead the technical design and hands-on development of complex Agentforce solutions, including creating and editing agents, prompts, topics, actions, flows, and writing necessary Apex and SOQL code to meet customer requirements. Partner with customers and account teams to assess business challenges, identify high-impact Agentforce use cases, define solution scope, develop detailed technical designs, and articulate the business value of proposed solutions to foster successful adoption and identify future opportunities. Lead and contribute to mentorship and enablement programs, developing and delivering technical content, documenting reference architectures, building reusable assets and patterns, and running internal training sessions to scale Agentforce knowledge within CSG. Maintain a high degree of expertise on the rapidly evolving Agentforce product roadmap and the broader generative AI landscape through continuous self-directed learning. Provide critical “Voice of the Customer” feedback to Product and Engineering organizations based on field experience, directly contributing to product enhancements and future features. Actively partner with GTM counterparts during pre-sales activities by providing expert technical validation, shaping scope, and contributing to the development of future Services offerings related to Agentforce and AI. Manage parallel engagements across multiple (typically 2-3) strategic clients simultaneously, meeting a utilization target of 50%. Qualifications and Skills Practical, hands-on, real-life Agentforce experience guiding customers on the use of the technology. Salesforce AI Specialist certification and Agentblazer Innovator status is required. Experience with AI-related data integration technologies and concepts, including RAG, vector databases, search indexes, and knowledge bases, specifically how they apply to grounding Agentforce solutions with enterprise data. Strong understanding of data management concepts for structured and unstructured data within the Salesforce ecosystem (including Salesforce CRM and Data Cloud) and external systems, including data integration, transformation (ETL/ELT), and data governance considerations. Comprehensive and current knowledge of the rapidly evolving LLM (Large Language Model) landscape, including understanding the specifications, strengths, weaknesses, and ideal application scenarios of major foundational models, the tooling ecosystem, and the state of frontier models relevant to enterprise AI deployments. Relevant Salesforce experience in Sales Cloud, Service Cloud, and Data Cloud, and related certifications (Salesforce Administrator, Service Cloud Consultant, Sales Cloud Consultant, Data Cloud Consultant) are a strong plus. Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids, and the ability to conceptualize and create sophisticated diagrams and documents. Knowledge of Data Governance, Data Security, and Data Privacy concepts and regulations is preferred. Salesforce Data Cloud Consultant certification is preferred. BA/BS degree or foreign equivalent in a technical or related field. Willingness to travel when needed (expected to be less than 10%). Required Qualities PASSION: Passionate about Customer Success. BEGINNER’S MIND: Always learning; approaches each interaction with open mind; great listener and hands-on. LEADERSHIP: Self-aware and strategic thinker; proficient at building strong relationships. COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence. STORYTELLER: Confidently and effectively facilitates and presents; ably defends point-of-view; keeps audiences engaged and delivers a clear and memorable message. TEAM PLAYER: Proficient at collaboration and working with members of a team. URGENCY: Ability to move fast and drive business value and results. TRUST: Trusts the company’s core values; shows integrity, transparency, and reliability. ADAPTABLE: Excels in high levels of uncertainty and change. COMMUNITY CHAMPION: Leads internal initiatives; actively contributes to the Community’s knowledge and resource base. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $150,100 - $227,000 annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $180,200 - $247,900 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Lead enterprise customer engagements by designing and delivering comprehensive technical solutions aligned with business goals. | Requires 10+ years enterprise experience, regulated industries knowledge, Salesforce platform expertise, strong communication, and consulting skills. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Solution Architect is able to lead a workstream in sophisticated enterprise customer engagements, partnering with key collaborators to drive and achieve the vision while completing key deliverables. The Sr. Solution Architect leads one or more workstreams in sophisticated enterprise customer engagements, partnering with key collaborators to drive and achieve the vision while completing key deliverables. They serve as hands-on advisors, using strong communication skills, solution and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client’s business to deliver customer return on investment. Solution Architects are strong presenters and facilitators that are able to co-create the vision and own the execution with the customer as well as acquire customer acceptance of the delivered solution. They are capable of driving difficult conversations and removing roadblocks to implement the business strategies. They are proficient at analyzing issues and obstacles to resolve root cause, and can identify appropriate corrective action. They connect with technical and business customers from all levels through C-suite. On a day to day basis, they interact with customer product owner, business process owner and technical resources to understand requirements, analyze information, and craft comprehensive solutions. They also show a strong understanding of typical business challenges or common objectives faced by customers within the industry. Solution Architects are stewards of the Professional Services Methodology. They engage with Customer Success and Product teams to ensure the solutions are driving the most effective achievement of the value objectives. Solution Architects supply to thought leadership and standard methodologies by engaging with the cloud-specific practices teams. They will chip in both internally in their Community and externally in the marketplace. YOUR IMPACT: Responsibilities Salesforce Professional Services is looking for a Sr. Solution Architect with Regulated Industries Experience (Financial Services, Health Care, Life Sciences/Pharma). As a Sr. Solution Architect, you will be serving as a strategic advisor and Salesforce product and platform expert to the company’s largest, most complex enterprise customers. Here are some salient responsibilities the role entails - Serve as a trusted advisor to the client Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value Guiding agents to support delivery Work collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking across various levels of a client organization Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform MINIMUM QUALIFICATIONS Experience Qualifications by Level: For Solution Architect: 7+ years of relevant experience in enterprise-level projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and demonstrable success, and 1+ years experience in Regulated Industries. For Sr. Solution Architect: 10+ years of relevant experience in enterprise-level projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and demonstrable success, and 3+ years experience in Regulated Industries. Technical and Core Qualifications (Both Levels): Extensive experience with configuration and customization on the Salesforce platform Ability to drive agentic delivery, with experience in AI toolchains (eg. Claude, Cursor, Elements Cloud, etc.) Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs Experience in documenting business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs Strong presentation skills; able to effectively present a point of view and clearly articulate the rationale to a variety of stakeholders Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies Strong communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audience Must be a team player as demonstrated through a customer qualification of a large scale/enterprise implementation with multiple work streams A great listener with the ability to communicate with people in diverse roles Resourceful and innovative thinker who can work through and solve problems Travel up to 50% PREFERRED QUALIFICATIONS Bachelor’s degree (or its foreign degree equivalent) in a Technology, Engineering (any field) or a related quantitative discipline. Equivalent demonstrable work experience in lieu of a degree will be considered Proven results in delivering high value business outcomes utilizing an agile approach Proven results leading customer and/or partner success stories Relevant Salesforce certifications & Accreditations Consulting experience is strongly recommended Veeva experience is strongly recommended (Life Sciences / Pharma) or Financial Service Cloud Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Design and develop developer environment platforms, build systems, backend services, and security compliance for Salesforce Workspaces. | Senior-level software engineering experience with strong full stack skills, collaboration, and technical leadership in complex systems. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Role Overview: We are seeking a highly skilled Full Stack Software Engineer to enhance the development experience for UI and Java developers in an AI First development (ADLC) organization in the Technology & Product organization at Salesforce. In this role, you will be a dynamic, innovative engineer and as such you will design, develop products and services that enable Salesforce developers to deiver workflows in remote development environments. You will collaborate closely with cross-functional teams, work and contribute to open source, investigate/explore/GTM new AI solutions to deliver efficiency, reliability and 10x productivity to Tech & Product developers. Key Responsibilities Developer Environment Platform Design, build, and maintain the Salesforce Workspaces devcontainer base image (Nix-based), encompassing user home directory persistence, lifecycle service management via s6-overlay, and automated rebuild and rollback mechanisms Develop and own devcontainer features (Agentforce, OrgFarm, CoreApp settings, Git clone, etc.) in accordance with the devcontainer feature backbone framework and established "blessed" feature standards Lead the Gold Standard Workspaces initiative — defining, enforcing, and continuously improving criteria for healthy, reproducible, and supportable workspace environments, including feature versioning, pinning, and compliance validation Build Systems & Remote Build Execution Own and optimize Bazel build infrastructure for Salesforce Workspaces, including Remote Build Execution (RBE) integration with BuildFarm, disk and cache tuning, and multi-codeline build performance Conduct in-depth build performance analysis — profiling critical path bottlenecks, RBE worker failures, cache hit ratios, and memory and page-cache behavior — and implement targeted solutions Collaborate with JetBrains (external vendor) and internal CBX/Bazel teams on BSP/Bazel plugin stability for IntelliJ, including diagnosis of mapping failures, logging issues, and RBE action input failures Control Plane & Backend Services Develop and maintain the sfw-controlplane-api service, including workspace provisioning pipelines, Temporal workflow and schedule management, DynamoDB table provisioning, snapshot lifecycle management, and Hyperforce/Falcon deployments Implement the Single Schema / Single Config initiative — unifying workspace configuration into a single devcontainer schema that supports multiple features with minimal developer setup overhead Security, Compliance & Supply Chain Drive workspace image supply chain security: migrate OCI base images to Trusted Image Central (TIC), enable Renovate for automated dependency updates, and manage associated security CARs and PRBs Enable SFCI builds for Nix-dependent repositories by mirroring public Nix packages into Nexus/Artifactory and migrating EBS snapshot creation off EC2 instances onto scheduled Jenkins jobs Maintain security compliance for the Workspaces fleet — eliminating configuration drift, enforcing security SLAs, managing deactivated-user workspace shutdowns, and owning corrective actions arising from security reviews Observability & Reliability Own and evolve Workspaces observability by building dashboards and telemetry in Honeycomb and driving migration to Monitoring Cloud/AutoTelemetry; analyze workspace creation failures, rebuild error rates, and vault reliability signals Build AI-powered diagnostic tooling (e.g., a Workspaces Diagnostic Agent) to automate fleet health checks, reduce on-call MTTR, and contribute reusable skills to the CDW Marketplace Developer Support & Incident Response Participate in a rotating support hero schedule — triaging and resolving Sev3 and above incidents involving snapshot failures, workspace creation issues, IDE connectivity (IntelliJ, VS Code, Cursor), and disk/RBE problems Maintain and improve internal developer documentation covering workspace setup, sfworkctl, disk management, and developer tooling onboarding Cross-Team Collaboration & Technical Leadership Partner with CBX/Bazel, SFCI, JetBrains, OrgFarm, Temporal, and Falcon/Hyperforce platform teams to unblock and deliver workspace platform improvements Author technical design documents and 1-pagers, lead deep-dive sessions, drive V2MOM measure execution, and contribute to sprint planning and Kanban backlog replenishment Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $197,300 - $313,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $237,700 - $344,700 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Lead onboarding and integration of acquired companies into Customer Success, managing acquisition portfolios and driving business continuity. | 6-8 years in strategy or management consulting or M&A integration with proven program leadership and stakeholder management skills. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Operations Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Customer Success M&A Lead, Director will be responsible for driving the successful onboarding and integration of acquired companies into the Customer Success organization. This role will manage a portfolio of acquisitions, ensuring a seamless and effective transition of people, processes, and systems. The M&A Lead will be accountable for driving business continuity during onboarding and defining the integration strategy, aligning business value, and executing on the integration roadmap to accelerate acquired companies' productivity and performance. This is a highly strategic and collaborative role that requires a blend of critical thinking, excellent execution, and strong stakeholder management. The role is part of the Customer Success M&A team, focused on developing and executing rapid and thoughtful integrations that drive customer adoption and reduce attrition. The successful candidate will build trust with leaders across acquired companies and the broader Salesforce organization to drive alignment on integration priorities and roadmaps while consistently living the organization's core values. Responsibilities: Stakeholder Engagement & Management: Build and maintain effective and trusted relationships with internal teams and acquired company stakeholders at all levels. Ensure executive alignment on the integration program, priorities, and roadmap to drive successful outcomes. Strategic Narrative & Value Articulation: Translate complex M&A strategies, decisions, and challenges into clear, compelling narratives and communications. Articulate the program's value throughout the M&A lifecycle to manage change and drive the program towards completion. Program Leadership & Execution: Define and validate post-announce integration strategy, lead execution planning, and manage resources and timelines for a portfolio of acquisitions. Drive the achievement of V2MOM and program success metrics across the M&A integration lifecycle. Cross-Functional Collaboration: Collaborate with a wide range of cross-functional teams, including Corporate Development, Business Technology, Finance, and Field Leadership, to ensure alignment and encourage collaboration throughout the integration journey. Influence and Advise: Proactively identify trends, risks, and opportunities to influence and advise the strategy. Highlight key issues to senior leadership, partnering with them to solve problems and make informed decisions. Continuous Improvement: Drive continuous learning and organizational excellence in M&A, refining integration frameworks and best practices to enable sustainable and scalable transformations. Required Experience & Skills: 6-8 years of relevant work experience in strategy consulting, management consulting, M&A integration management, or a related field, with a proven track record of success. Proven experience in Program Leadership & Execution for large tech acquisitions, demonstrating a deep understanding of the integration process and best practices. Demonstrated ability to think strategically while being meticulous, considering the broader business context and implications. Exceptional Stakeholder Engagement & Management skills, with a proven ability to build strong relationships, navigate complex organizational dynamics, and drive alignment at all levels. Strong strategic and critical thinking skills with a passion for developing solutions to complex business problems. Excellent communication skills, with a track record in crafting visually appealing and compelling stories and recommendations for executive-level consumption. Proven ability to translate complex strategies into clear, compelling narratives that drive understanding and action (Strategic Narrative & Value Articulation). Strong business acumen and analytical approach, with the ability to analyze data, identify trends, and leverage insights to advise integration strategies. Ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously, prioritizing tasks, and delivering high-quality results within established timelines. A track record of successfully demonstrating the organization's core values while navigating M&A complexities, fostering trust, and leading an equitable integration process (Living Our Values). Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $171,200 - $273,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $205,800 - $298,400 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Manage enterprise customer success for Salesforce Sales and Service Clouds, driving adoption and strategic value realization. | 8+ years in customer success or strategic SaaS roles with experience managing complex enterprise accounts and facilitating C-suite engagements. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Experience Our Customer Success team partners with Salesforce's highest-value customers to help them get the most from their Salesforce investment. As a Customer Success Manager aligned to our Technology, Media, and Telecommunications segment, you'll serve as a trusted advisor and single point of accountability, guiding customers through strategic priorities, platform adoption, and long-term value realization. What You'll Actually Be Doing Own the full Signature Success experience for your customers - from coordinating entitled deliverables to driving adoption of Sales Cloud and Service Cloud - so customers see measurable business outcomes throughout their lifecycle. Build and sustain trusted relationships with business and technical stakeholders, including executive sponsors, translating platform capabilities into strategies that align with each customer's goals and roadmap. Monitor platform health, track adoption metrics, and lead proactive reviews that surface release recommendations, flag risks, and protect customers during critical business moments like peak revenue periods. Use AI tools and agent-based workflows to streamline success planning, health monitoring, and QBR preparation, and actively develop fluency in autonomous agent capabilities through ongoing learning. You're Our Person If... 8 + years in Customer Success, Account Management, or a strategic customer-facing SaaS role. Proven experience managing large, complex enterprise accounts with multiple stakeholders. You're skilled at facilitating business conversations, handling objections, and influencing stakeholders at all levels, including the C-suite, in clear and confident terms. Experience with adoption and renewal motions in a multi-product environment. You have hands-on experience supporting customers on Sales Cloud and Service Cloud, including core features like opportunity management, forecasting, case management, and Omni-Channel routing. Even Better If... You hold Salesforce certifications such as Sales Cloud Consultant, Service Cloud Consultant, Administrator, or AI Associate. You have experience with Einstein for Sales or Service features, including lead scoring, case classification, and article recommendations. You're familiar with how Sales Cloud integrates with marketing automation tools and how Service Cloud connects with telephony, chat, and self-service portals. Experience working on digital transformation or cloud migration initiatives. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $150,100 - $227,000 annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $180,200 - $247,900 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Manage high-value customer portfolios to ensure measurable business value and adoption of Salesforce platform. | 3+ years in customer success or SaaS with experience engaging C-level stakeholders and Salesforce Service Cloud expertise. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Experience The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their investment with our platform. This role functions as an extension of the customer’s workforce and a trusted advisor, providing guidance and advice to customer organizations. The CSM is responsible for identifying and addressing both technical and business concerns, aligning them strategically with customer priorities, projects, and problems. What You'll Actually Be Doing Own the end-to-end Signature Success experience for a portfolio of high-value customers — coordinating all deliverables, tracking health metrics, and ensuring customers realize measurable business value throughout the lifecycle. Build and maintain trusted relationships with business and technical stakeholders, including executive leadership, by aligning Salesforce capabilities to each customer's strategic priorities and roadmap. Proactively identify adoption gaps, monitor platform health, and deliver tailored recommendations that drive feature utilization, stability, and performance. Partner cross-functionally with Sales, Engineering, and Product to resolve escalations, manage major incidents, and surface expansion and renewal opportunities. We are looking for candidates who have experience supporting customers in one or more of the following industries: Education – Partner with K-12/higher education institutions to modernize legacy systems and enhance constituent engagement, requiring understanding of diverse regulatory environments and budget cycles across jurisdictions. This is an Individual Contributor position. Requirements: You have 3+ years of experience in Customer Success, SaaS platform management, or a related field, with a track record of driving business value for enterprise customers. You can translate complex technical concepts into clear business terms and confidently navigate conversations with both technical teams and C-level stakeholders. You have hands-on experience with Salesforce Service Cloud, including features such as Omni-Channel, Digital Engagement, or Service Cloud Voice. Experience will be evaluated based on alignment to the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) Position requirements: Legal authorization to work in the U.S. is required. Company visa sponsorship is not available for this position at this time. Preferred: You hold a Salesforce Service Cloud Consultant or Administrator certification (additional certifications such as AI Associate, Data Cloud, or Agentforce Specialist are a bonus). You have experience working with customers in regulated or complex industries such as K-12 or higher education. You're familiar with Einstein AI for Service, including case routing, chatbots, or predictive service capabilities. You have experience using AI tools to streamline customer success workflows, such as automated health monitoring, meeting summaries, or success plan generation. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $123,100 - $186,300 annually There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $147,400 - $202,600 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Lead incident response strategy and execution for high-risk cyber security events across commercial and GovCloud environments. | Requires 5+ years in security operations and incident management, strong communication skills, and experience with cloud environments and incident response frameworks. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Enterprise Technology & Infrastructure Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Overview of the Role: Our Incident and Vulnerability Managers are a critical part of Salesforce’s Cyber Security Operations Center (CSOC). As commanders on the most impactful cyber security team, we lead Salesforce’s security response for our Commercial and GovCloud environments while acting as the security executive liaison with Security and Business Leadership across the lifecycle of events. Responsible for the response strategy and its timely execution, we leverage our unique perspective to partner with the wider Security organization to identify, prioritize and remediate critical risks across Salesforce. We are constantly looking at ways to reduce toil, and drive continuous improvement initiatives across our tooling, playbooks and automated workflows. The scale of our environment and the variety of problems to tackle provides unique opportunities to learn and to grow surrounded by a diverse and supportive team and incredibly helpful partners. This candidate must be a U.S. citizen (U.S. born or naturalized) operating on U.S. Soil who does not hold dual citizenship with the ability to meet customer and government screening standards applicable to this role. Responsibilities: Act as the Incident or Vulnerability Commander for Salesforce’s high risk cyber security events across our Commercial and GovCloud environments. Establish response strategy and coordinate its delivery until remediation of threats. Ensure the highest standards of the execution and documentation of the NIST incident response lifecycle to timely scope, contain and remediate critical security threats. Command Executive Briefings and response calls, act as security executive liaison. Maintain timely communications on progress and findings to Leadership and address incoming escalations from executives. Partner closely with Legal, Software Engineering, Operations, Technical Support, Customer Success and Sales Leadership to ensure and communicate the best outcomes for customers and partners. Lead cross-functional post-incident process reviews to identify and implement continuous improvement initiatives. Contribute to the team sprint and/or lead critical uplift projects. Educate, train and mentor staff on the incident response lifecycle. Required Qualifications: 5+ years of relevant experience in security operations, incident management and/or risk management within an enterprise environment. A related technical degree required. Experience responding to and leading complex critical cyber security incidents in a large-scale environment. Broad knowledge of security best practices, the current threat landscape and the incident response lifecycle. Strong teamwork skills with the ability to build and grow relationships. Ability to stay composed under pressure and to think critically on the spot. Excellent verbal and written communication skills; ability to communicate optimally and clearly to both technical and non-technical audiences. Project management skills with proven ability to drive, influence and coordinate cross-teams and cross-region projects. Preferred Qualifications: Technical knowledge of complex systems and Cloud environments (AWS, GCP, Azure). Technical knowledge of network fundamentals and common Internet protocols. Technical knowledge of incident response frameworks with operational experience across Windows, Mac and Linux forensics Operational and services experience in a cloud services delivery environment Experience in conducting root cause analysis Familiarity with cyber key security regulations and standards (e.g.,NIST, PCI-DSS, GDPR, ISO 27001) Relevant information security certifications This candidate must be a U.S. citizen (U.S. born or naturalized) operating on U.S. Soil who does not hold dual citizenship with the ability to meet customer and government screening standards applicable to this role, including a Criminal Justice Information Services screening with fingerprint scan. Due to the citizenship requirements for this role, which supports U.S. federal, state, and/or local government customers, citizenship will be verified through two of the following REAL ID Act documents: U.S. Passport, Passport Card, REAL Driver’s License, Global Entry Card, U.S. Government CAC/PIV. You agree to complete a Minimum Background Investigation (MBI) for a Moderate Public Trust position with the U.S. federal government and gain other clearances as deemed appropriate for the role. This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $148,500 - $223,900 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Lead architecture and development of scalable event technology platforms integrating AI tools and ensuring system reliability and user experience. | 10+ years software development experience, AI-first engineering approach, technical leadership, front-end and back-end expertise with JavaScript/TypeScript, cloud microservices, API design, and mentoring skills. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About the Team The Event Technology team delivers a cutting-edge technology stack that enhances in-person, digital, and on-demand experiences across Salesforce's event portfolio. Our industry-leading platforms and solutions help connect target audiences to the content they need, when and where they need it — making it as easy as possible for them to learn how to use Salesforce products and drive business growth. About the Role Salesforce delivers world-class events, both in-person and virtually. As the Principal Engineer focused on architecture priorities for the Event Technology portfolio, you will play a crucial role in defining and driving the technical vision and strategy. You will oversee the architectural integrity of our platforms and ensure they align with our future state objectives, and will play a part in transforming how we work through helping define how we integrate AI tools into our daily workflows. This leadership role requires a deep understanding of software development, architecture principles, AI fluency and a passion for innovation and excellence in scalability, performance, observability, and user experience. In addition to Events Technology, you will play a part in other public web experiences including www.tableau.com, www.mulesoft.com, and "role based" sites such as the developer, admin, and architect subdomains of Salesforce.com. "You build it, you own it." Our engineering teams are responsible for the ongoing maintenance of our apps. Therefore this role will at times require active engagement on deployments, monitoring, incident management and response, vendor oversight, and general ongoing operational activities. What You'll Be Doing Build and ship high-quality, production-grade software using modern engineering practices, with AI as a core part of your development workflow — pushing the boundaries of AI development tools to deliver secure, optimized, and high-quality code. Design and orchestrate complex systems where AI agents integrate seamlessly into human workflows, driving efficiency and innovation at scale. Contribute to building and maintaining the shared system context, an explicit repository of system designs, constraints, and standards that enables AI to operate accurately and reliably. Critically evaluate code (Human or AI-generated) for correctness, quality, security, and performance . Lead the architectural strategy and direction for the Event Technology and websites portfolio, ensuring alignment with Marketing Technology's overall technology vision and business goals. Strategically plan, design, and execute the implementation of highly scalable solutions that meet current and future business needs. Collaborate with Architects, Lead Engineers, Product, UX, and cross-functional teams in the application design process, contributing innovative ideas and technical expertise. What We're Looking For Required Skills 10+ years of professional software development experience in designing, building, scaling, and maintaining production systems. A demonstrated, genuine AI-first approach to engineering — using AI to move faster, build fluency across the stack, and contribute well beyond your core specialty. Proven experience leveraging AI tools (Claude, Cursor, etc.) in daily workflows and the ability to uplevel other engineers' usage of AI tools. Advanced prompt engineering skills and the ability to write precise, structured prompts and cultivate the system context that makes AI outputs reliable, secure, and production-ready. Proven experience in a technical leadership role, including architecture, design, and implementation of complex software systems. Strong understanding and embodiment of service ownership principles; expertise in building observable and resilient systems with the ability to proactively prevent issues before customers notice. Proven ability to mentor team members to support their understanding and growth of software engineering concepts and aid in their technical development. Experience developing front-end and back-end software, preferably including JavaScript with TypeScript, with frameworks such as React, runtimes including Node.js, and CSS frameworks such as Tailwind or Sass. Experience building high-scale microservices on AWS (preferred), GCP, or other public cloud substrates. Examples of AWS services we use include Lambda, DynamoDB, SNS, SQS, EventBridge, API Gateway, and more. Expertise in consuming (and ideally building) GraphQL and RESTful APIs and strong understanding of API security best practices. Preferred Skills Knowledge of mobile and cross-platform/browser test automation. Experience with Snowflake, Google Analytics, and configuring CDNs such as Akamai. Proven ability to collaborate closely with cross-functional teams, including product managers, designers, and other engineering teams, to deliver exceptional user experiences. Strong understanding of Agile methodologies: Scrum and Kanban. Bachelor's or Master's in Computer Science, Technology, or equivalent experience. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $197,300 - $313,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $237,700 - $344,700 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Lead design and deployment of complex AI solutions on Salesforce platform, mentor juniors, and engage with clients for technical strategy. | 5+ years hands-on experience with AI/LLM technologies, Salesforce platform expertise, strong programming skills, and leadership in technical delivery. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Overview of the Role: We're looking for a highly accomplished and senior-level Agentforce Forward Deployed Engineer with 5+ years of experience to lead the charge on complex AI agentic deployments. This role demands a seasoned technologist and strategic partner who can not only design and develop bespoke solutions leveraging our Agentforce platform and other cutting-edge technologies but also lead technical engagements and mentor junior peers. You'll be the primary driver of transformative AI solutions, operating with deep technical mastery, unparalleled problem-solving prowess, and a relentless focus on delivering tangible value in dynamic, real-world environments, from initial concept to successful deployment and ongoing optimization. As a Senior Agentforce Forward Deployed Engineer, you'll be at the forefront of bringing cutting-edge AI solutions to our most strategic clients. This isn't just about coding; it's about deeply understanding our customers' most complex problems, architecting sophisticated solutions, and leading the end-to-end technical delivery of innovative, impactful solutions that leverage our Agentforce platform and beyond. You'll be a hands-on leader, shaping technical strategy and ensuring successful outcomes. Responsibilities: - Drive Tangible Outcomes through Hands-On Implementation: Be responsible for the end-to-end technical delivery of complex AI solutions, personally writing critical code, configuring systems, and troubleshooting issues, while also guiding and reviewing the work of junior team members to ensure successful deployment and measurable business impact. - Build Transformative AI Solutions: Take primary ownership of designing, developing, and personally implementing high-quality, scalable production systems. A significant part of this will involve architecting and deploying complex AI and Large Language Model (LLM) based intelligent agents and automated workflows, all built on top of the Salesforce platform. - Engineer Bespoke Agentic AI Solutions: Work directly with customers to design and build custom intelligent agents using the Agentforce platform, ensuring they precisely meet unique business requirements and integrate seamlessly with existing customer ecosystems. - Data Configuration & Integration : Own the entire data lifecycle, from strategic design of data models to hands-on building of efficient processing pipelines and establishing seamless integration strategies. You'll ensure data is always ready, optimized, and secure for our advanced AI applications, often navigating complex enterprise data environments. - Proactively Remove Technical Blockers: Identify, analyze, and directly resolve the most complex technical challenges during all phases of solution delivery, from intricate data integration to sophisticated model deployment and advanced agent orchestration. You'll be the ultimate go-to expert for unblocking progress. - Drive Agentforce Innovation: Become a foremost expert in our innovative Agentforce platform, pushing its capabilities to the limit. You'll lead the development of bespoke intelligent agents, automate intricate business processes, and craft intuitive user experiences. Your insights from the field will directly influence future product enhancements and help shape the strategic direction of our platform, often representing the voice of the customer in product discussions. - Become a Trusted Strategic Partner: Embed yourself deeply with client teams to truly grasp their operational challenges and strategic goals. You'll translate these nuanced needs into clear, actionable technical requirements and solution designs, building strong relationships as their primary technical advisor and leading technical discussions. - Conduct Deep-Dive Technical Debugging and Root Cause Analysis: Perform detailed analysis, debugging, and root cause identification for complex system interactions, data flows, and AI model behaviors to optimize performance, ensure reliability, and prevent recurrence of issues. - Lead Rapid Prototyping and Iteration: Quickly develop proofs-of-concept and minimum viable products, often coding alongside client teams to demonstrate capabilities and gather feedback for iterative refinement, setting the pace for rapid delivery. - Implement and Enforce Best Practices: Directly apply and evangelize engineering best practices for code quality, scalability, security, and maintainability across all deployed solutions, serving as a technical role model. Required Qualifications: - 5+ years of experience in a hands-on, end-to-end delivery role for high-quality, scalable production solutions in a professional environment. - Strong background in Computer Science or a related engineering discipline. - Expert-level proficiency in one or more programming languages (e.g., JavaScript, Java, Python, Apex). - Extensive hands-on experience building and deploying solutions with AI/LLM technologies, including integrating LLMs, applying advanced AI orchestration frameworks (e.g., LangChain, LlamaIndex), prompt engineering techniques, and experience with agentic frameworks. - Deep expertise in data modeling, processing, integration, and analytics, with demonstrable proficiency in enterprise data platforms (e.g., Salesforce Data Cloud, Snowflake, Databricks, BigQuery). - Significant direct experience with the Salesforce platform, including advanced configuration, customization, and complex development. - Demonstrated entrepreneurship, a "get-things-done" attitude, and a focus on fast, impactful delivery, with a proven ability to lead technical initiatives. - Exceptional collaboration, communication, and presentation skills, both written and verbal, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders. - Proven ability to lead technical engagements, mentor junior team members, and oversee technical aspects of projects. - Ability to travel 25-50% of the time, as needed to customer sites. Preferred Qualifications: - Extensive experience with Salesforce Data Cloud and/or Agentforce platform. - Experience developing and deploying conversational AI solutions within highly regulated industries. - Expert-level experience with Apex and/or Python coding languages in a professional setting. - Prior experience in a customer-facing, hands-on technical lead or architect role. - Advanced Salesforce platform certifications (e.g., Platform Developer II, Application Architect, System Architect). - Deep knowledge across Salesforce CRM (Service, Sales, and Marketing Clouds). - Extensive experience with Salesforce Flows and Lightning Web Components (LWC), including complex custom development. - Experience contributing to open-source AI frameworks or libraries. Required Qualifications B.S Computer Science, Software Engineering, MIS Knowledge of related applications, relational databases, and ERP technologies Strong oral, written, presentation, collaboration, and interpersonal communication skills Ability to work as part of a team to solve technical problems in varied political environments Minimum of 4 years of professional experience. Preferred Qualifications Salesforce certifications Previous experience as a Solution Engineer/Sales Engineer Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $172,500 - $260,100 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $207,800 - $285,800 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Lead patching and endpoint management using automation and RMM tools at scale. | Requires expertise in AWS, Kubernetes, Terraform, Linux, CI/CD, security, and AI-driven development workflows. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Applications for this position will be accepted on an ongoing basis. Must be a U.S. Citizen operating on U.S. Soil with ability to meet customer and government screening standards applicable to this role, including a Criminal Justice Information Services screening with fingerprint scan. Due to the citizenship requirement for this role, which supports U.S. federal, state, and/or local government customers, citizenship will be verified through two of the following REAL ID Act documents: U.S. Passport, Passport Card, REAL Driver's License, Global Entry Card, U.S. Government CAC/PIV. We are looking for an experienced DevOps engineer to join a team of highly skilled Systems, Site Reliability, and DevOps Engineers working on service availability and performance. Our goal is a simple one: ensure maximum availability of Salesforce’s Government Cloud infrastructure through proactive enhancements, adept troubleshooting and ensuring security compliance. Equally important is advanced prompt engineering — the ability to write precise, structured prompts and cultivate the system context that makes AI outputs reliable, secure, and production-ready. If you have a passion for problem solving, quickly diagnosing root causes and ensuring the resiliency of production systems, this role is for you! In this role: You are strong in solving Infrastructure related problems with code (with a focus on reusability) and you've mastered building compute capacity, worked on Kubernetes deployments at scale. You will be responsible for leading key projects in design, development, and post-release support of the Salesforce platform and tools that are used by a variety of internal teams to support our government customers. Collaborating with internal teams for efficient iterations of automated CI/CD pipelines with the goal of maintaining service owner feature velocity, solving and reproducing issues reported in Production environments. Build and ship high-quality, production-grade software using modern engineering practices, with AI as a core part of your development workflow by pushing the boundaries of AI development tools to deliver secure, optimized, and high-quality code. Design and orchestrate complex systems where AI agents integrate seamlessly into human workflows, driving efficiency and innovation at scale. Contribute to building and maintaining the shared system context, an explicit repository of system designs, constraints, and standards that enables AI to operate accurately and reliably. Critically evaluate code (Human or AI-generated) for correctness, quality, security, and performance You’ll demonstrate a sense of autonomy and vitality for ownership of your areas and proactively take accountability for progress forward. You will get a chance to understand how things work with a large-scale production infrastructure within 3rd party cloud service providers. You will transform human heavy processes into automated governance solutions. Create and maintain detailed documentation. You will get a chance to improve your influence and collaboration skills working with various other Infrastructure teams across Salesforce. You will be interacting with a highly innovative and creative team of developers, open-source committers and architects. Researching and finding the right tools for the job, and if they don't exist creating them. Requirements: Proven expertise in AWS environments, including infra build and optimization. Skilled in IaaS based TCP/IP networking protocols and associated components like transit gateway (tgw), vpc, security groups, and Route tables. 3+ years deploying distributed apps with containers (Docker) & orchestration (Kubernetes, EKS, GKE) 3+ years development experience in Infrastructure as code and config management such as Terraform and/or Ansible 3+ years Linux system engineering experience 2+ years developing or managing infrastructure and application security for Highly Sensitive Customer Data & Environments (IAM, CI/CD, PKI) 3+ years experience deploying with a CI orchestration service (Spinnaker, Jenkins) 2+ years working experience scripting/programming language (Shell, Python, Golang) Experience with Log Management and Analytics tools such as Splunk / ELK A demonstrated, genuine AI-first approach to engineering. Using AI to move faster, build fluency across the stack, and contribute well beyond your core specialty. Experience using AI tools (e.g., Claude Code, GitHub Copilot, Codex, Cursor, etc.) in development workflows Advanced prompt engineering skills and the ability to write precise, structured prompts and cultivate the system context that makes AI outputs reliable, secure, and production-ready. Possesses strong analytical skills and a dedication to ongoing professional development. Demonstrates excellent interpersonal abilities with proficiency in both written and oral communication. Nice to Haves: Background in production service management, including on-call/PagerDuty rotations and the monitoring and alerting of service-specific SLIs and SLOs Experience in any of the monitoring tools like Grafana, Prometheus, etc. Experience developing security & compliance into pipelines such as (OPA, Checkov, Twistlock, Prisma) Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $96,300 - $260,100 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $116,000 - $285,800 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Lead strategic alignment and orchestration of AI-powered product portfolio across Salesforce's platform capabilities. | 10-15 years in product management or strategy with strong AI/ML, platform architecture, and cross-team influence experience. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Product Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Overview of the Role: This is a high-visibility, strategic product leadership role designed to serve as the connective tissue across Salesforce’s portfolio of AI-powered products and platform capabilities. This leader will operate as a portfolio-level orchestrator—ensuring that AI innovations and core platform services built across various operating units weave together into a coherent, world-class enterprise system. As a key leader in a brand-new team, you will help navigate a highly ambiguous, fast-paced environment. We are looking for someone who brings a fresh perspective, combining the agility and disruptive mindset of a startup with the sophisticated execution of a major cloud corporate environment. The role spans critical cross-cutting domains including AI/ML functionality, identity and access management, security architecture, and platform processes, with an additional strategic lens on pricing coherence and M&A evaluation. Responsibilities Strategic Portfolio & AI Alignment: Execute Amid Ambiguity: Help the SVP translate high-level strategy into execution-ready alignment across multiple product lines, turning ambiguity into order. Identify Product Misalignments: Actively look across product teams to identify gaps and friction points in AI functionality, identity, security, data architecture, and platform APIs. Facilitate Cross-Functional Governance: Lead product reviews and governance processes to surface and resolve ecosystem conflicts before they impact customers. Map the Ecosystem: Build and maintain a living map of portfolio capabilities, overlaps, gaps, and interdependencies to ensure Salesforce moves as a unified AI platform. Cross-Functional Coordination & Influence: Advise Product Teams: Serve as a trusted advisor to product GMs and business unit product leaders on the portfolio-level implications of local roadmap decisions. Orchestrate Complex Workstreams: Apply program management rigor to keep matrixed alignment workstreams and stakeholder commitments on track. Executive Preparation: Partner with leadership to prepare portfolio coherence and AI strategy materials for executive and board-level planning conversations. Pricing & Monetization Coherence: Flag Portfolio Risks: Partner closely with pricing, finance, and product leadership to identify inconsistencies or risks in cross-portfolio packaging and AI monetization strategies. Advocate for the Customer Experience: Champion intuitive, portfolio-level pricing logic without needing to own the direct pricing execution. M&A Due Diligence & Gap Analysis: Assess Market Gaps: Conduct structured capability gap assessments against market shifts and competitive AI benchmarks. Target Identification: Identify and prioritize acquisition or partnership targets that can accelerate our horizontal AI and platform capabilities. Corporate Development Support: Lead the product-side due diligence on inbound and outbound M&A targets, ensuring seamless integration potential. Required Qualifications: Experience: 10–15 years of total professional experience in product management, product strategy, or a closely related horizontal leadership function. Diverse Background: A proven track record that blends startup agility with large enterprise scale—you know how to move fast, but you also know how to successfully navigate a major cloud corporate environment. Fast-Paced Tech Fluency: Thrived in a fast-growing, rapidly evolving technology company where change is the only constant. Platform Architecture Depth: Deep familiarity with how massive platform ecosystems (e.g., AWS, Azure, GCP, Salesforce, ServiceNow) are architected, governed, and monetized. Domain Literacy: Strong technical fluency in AI/ML workflows, identity, and security product domains. (Deep engineering depth is not required, but conceptual literacy is essential). Influence Without Authority: Exceptional ability to build trust, bridge silos, and win hearts and minds across matrixed organizations. You succeed by making alignment obvious, not by controlling resources. Comfort with Ambiguity: Experience helping to build "0-to-1" teams, processes, or frameworks where the playbook hasn't been written yet. Preferred Qualifications: Experience supporting or leading M&A due diligence and post-merger product integration from the product side. Advanced degree (MBA or Technical Master’s) or equivalent practical experience. LI-Y* Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $197,300 - $365,200 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $237,700 - $401,400 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Lead design and development of a scalable AI governance platform including front-end, back-end, cloud infrastructure, and observability. | 10+ years software development with fullstack expertise, AWS/cloud experience, platform engineering, CI/CD, monitoring, and leadership in AI or enterprise-scale systems. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We are seeking a highly skilled, hands-on, and deeply technical Software Development Engineers to help build our AI Governance platform from the ground up. This is a critical senior role responsible for designing and developing both the front-end and back-end foundations of a platform that enables safe, trusted, and scalable AI deployment across the enterprise. This role will directly support our number one value: Trust You will help architect and deliver a platform that spans governance, intake workflows, lifecycle management, monitoring, observability, risk controls, and operational tooling for AI systems and agents. We are looking for a builder who is comfortable wearing multiple hats across software engineering, cloud infrastructure, platform engineering, developer tooling, and user experience. You should be energized by ambiguity, excited to build systems from scratch, and motivated by solving difficult problems at the intersection of AI, governance, trust, observability, and enterprise scale. What You’ll Do Key Responsibilities: Full Stack Platform Development: Lead the end-to-end design, development, and scaling of the AI governance platform, building both the front-end and back-end components that support enterprise wide AI governance AI-Assisted Engineering: Use AI development tools such as Claude and other coding assistants as part of the software development lifecycle to accelerate delivery, improve code quality, prototype faster, and enhance engineering productivity AWS Cloud Infrastructure Development: Design and build secure, scalable, and resilient cloud native infrastructure on AWS to support platform services, governance workflows, system integrations, and application performance at enterprise scale ML and AI Platform Services: Build and support platform capabilities that enable AI and machine learning systems to be governed, monitored, tracked, and managed throughout their lifecycle, including services that support model and agent operations CI/CD Delivery Process Knowledge: Bring practical knowledge of CI/CD concepts, automated testing, and deployment workflows, and release management practices to help ensure the platform can be delivered reliably across environments Architecture and Technical Design: Define and drive the overall platform architecture, including service design, API strategy, data flows, integration patterns, event-driven workflows, and system scalability considerations Monitoring and Operational Visibility: Develop monitoring capabilities that provide insight into system health, application performance, workflow execution, service reliability, and platform usage across the governance ecosystem Observability and Telemetry: Build observability components that capture logs, metrics, traces, and runtime telemetry across platform services, enabling deeper diagnostics, issue detection, root cause analysis, and ongoing operational intelligence Generative AI Platform Development: Assist with designing and developing Generative AI capabilities as part of the platform, including LLM powered features, intelligent workflows, agent-based functionality, and other AI native applications Technical Leadership and Ownership: Provide strong technical leadership across the stack, establish engineering standards, influence design decisions, mentor other engineers, and take ownership of delivering a strategic platform from the ground up Cross Functional Collaboration: Partner closely with product, architecture, security, compliance, governance, and engineering stakeholders to translate business goals and trust requirements into scalable technical solutions What We’re Looking For 10+ years of professional software development experience with significant depth across both front-end and back-end development Strong hands-on expertise in full stack development, including modern front-end frameworks, API design, distributed systems, and back-end application development. Proven experience building complex platforms or enterprise applications from scratch Deep experience with AWS and cloud-native architecture, including designing scalable, secure, and production grade systems. Strong experience with platform engineering, developer infrastructure, and production software delivery practices Demonstrated ability to build and scale CI/CD pipelines, automated frameworks, and deployment workflows Experience building systems with strong monitoring, observability, logging, telemetry, and operational insight capabilities Strong architectural judgment Experience working in environments where security, compliance, governance, and auditability are important design considerations Comfort working across ambiguity and leading technical execution in highly visible, high-impact initiatives Excellent collaboration and communication skills Demonstrated experience using Generative AI as part of the software development lifecycle Preferred Qualifications (Bonus Points): Experience with Salesforce Ecosystem Experience building or supporting AI governance, model governance, risk, trust, compliance, or observability platforms Experience with Gen AI applications, LLM-powered systems, agentic workflows, and model evaluation frameworks. Experience with MLOps, LLMOps, or AI platform engineering, including model lifecycle tolling and development controls Familiarity with data privacy, model risk, or regulatory considerations in enterprise AI environments Experience in regulated or trust sensitive industries where system reliability, governance, and control are critical Experience designing systems for auditability, lineage, traceability, and evidence management Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $172,500 - $260,100 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $207,800 - $285,800 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Lead and architect cloud infrastructure projects, optimize cloud performance and cost, and mentor engineers. | 7+ years in cloud engineering, strong AWS and Kubernetes experience, software development skills, and leadership ability. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About the Team At Slack, the Cloud Engineering team is the backbone of our infrastructure — a dynamic group of Cloud Engineers, Financial Analysts, and AWS Subject Matter Experts united by a single mission: keeping Slack fast, reliable, and cost-efficient for millions of users worldwide. We tackle unique, large-scale challenges that very few engineers ever get to work on. From designing the systems that power global real-time communication to writing software that brings deep visibility into our cloud infrastructure, our work has direct impact every single day. We partner with teams across Slack to maximize cloud value, champion cost-conscious engineering, and build a platform that scales with our ambitions. If you're energized by high availability, resilience, and the right technology choices — this is the team for you. Slack has a positive, diverse, and supportive culture — we look for people who are curious, inventive, and work to be a little better every single day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative. If this sounds like a good fit for you, read on ahead! What you will be doing: Lead software projects end-to-end — from scoping and architecture through delivery, iteration, and long-term ownership Architect and build a next-generation internal platform that gives engineering teams a powerful foundation to innovate quickly Deliver cutting-edge solutions leveraging containerization, virtualization, and a broad suite of AWS services Author, extend, and improve Terraform modules that power infrastructure-as-code across Slack Design and implement an in-house system to deploy, manage, and scale applications for service owners Partner directly with development teams to identify performance bottlenecks and drive cloud efficiency improvements Build strong, trusted relationships with service owners — serving as a go-to advisor on cloud architecture and best practices Champion a culture of platform efficiency by sharing knowledge, writing runbooks, and leading internal enablement sessions Mentor and grow junior engineers, scaling the impact of the team through thoughtful technical leadership Make a measurable financial impact — driving millions of dollars in cloud cost savings annually Participate in on-call rotation and collaborate with our operations team to triage and resolve production incidents with urgency and precision Build observability and introspection tooling that gives engineers deep, real-time visibility into system health and bottlenecks What you should have: U.S. Citizenship along with the ability to obtain a Top Secret Security Clearance. Please note that visa sponsorship is not available. Genuine curiosity about how cloud infrastructure works — and a passion for sharing that knowledge with your team Proven ability to analyze, optimize, and improve reliability in high-traffic, production internet applications A strong mentoring instinct and commitment to engineering excellence: you lead by example in code reviews, testing, design docs, and debugging Deep, hands-on AWS experience — broad familiarity across many services with deep expertise in at least a few Demonstrated experience deploying cloud applications and managing infrastructure-as-code using Terraform and/or CloudFormation Strong ability to troubleshoot and debug complex issues across infrastructure, applications, and distributed systems A track record of professional software development you're proud of — you can point to real-world systems you've built, scaled, and improved Experience working with Kubernetes (K8s) Qualifications: 7+ years of professional experience in cloud engineering or a closely related discipline, working in a collaborative team environment Strong computer science fundamentals: data structures, algorithms, distributed systems, programming languages, and information retrieval Bachelor's degree in Computer Science, Engineering, or a related field — or equivalent training, fellowship, or work experience Proficiency in one or more functional or imperative programming languages — Python, Go, or PHP preferred Hands-on experience with software engineering, scripting, automation, and orchestration tools (e.g., Bash, Chef, Jenkins, Terraform) Extensive, production-grade experience provisioning, configuring, and maintaining AWS environments Experience managing large-scale Kubernetes systems (EKS or Bare Metal) Bonus Points: Deep expertise in core AWS services such as EKS, EC2, IAM, Fargate, S3, or Lambda AWS Professional or Specialty certification(s) Experience designing or operating large-scale, high-volume distributed systems A proven history of driving significant cloud cost reductions at scale Familiarity with observability tooling (e.g., Datadog, Prometheus, OpenTelemetry) and SRE practices Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. Slack is a messaging app for business which lets you organize conversations into channels so everyone moves faster and stays in sync. It’s a platform that connects everyone in your business—employees, customers, and partners— securely with each other and integrates easily with apps you use every day to get work done. And everything happens, using any device, within a digital workspace that’s super easy to use. Ensuring a diverse and inclusive workplace where we learn from each other is core to Slack’s values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Come do the best work of your life here at Slack.

Lead product strategy and delivery for AI-driven customer health platform across multiple teams. | 5+ years product management experience with deep technical fluency in AI and enterprise software. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Product Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Product Vision & Mission Customer Health Platform is Salesforce's answer to one of the most persistent enterprise challenges: customers managing multiple orgs lack a unified, continuous view of their security posture, technical health, and customization complexity. This creates barriers to adoption, slows Agentforce readiness, and at times leads to attrition. Mission Give every Salesforce customer a single, authoritative view of their implementation health posture across all orgs — enabling them to: Shift from reactive to proactive health management Conduct on-demand health assessments with a prioritized list of recommendations Receive intelligent, agentic guidance to close gaps fast Accelerate their path to Agentforce readiness Key Responsibilities Own product strategy, roadmap, and end-to-end delivery for across multiple scrum teams and an AI research team Define and evangelize the product vision — translating it into user stories, PRDs, and sprint-ready requirements — working daily with engineering, design, and AI research partners Develop and maintain a comprehensive roadmap, balancing customer requirements, market opportunities, and technical feasibility. Identify and address key customer pain points ensuring the product delivers measurable value. Translate high-level business requirements into detailed product specifications and actionable deliverables. Collaborate with engineering and UX teams to build scalable, intuitive, and high-impact solutions. Lead cross-functional teams through the product development lifecycle, from concept to deployment, ensuring timely delivery of milestones. Engage directly with customers, partners, and stakeholders to deeply understand pain points and translate them into actionable product requirements. Drive prioritization and trade-offs across user experience, performance, and technical feasibility. Leverage data-driven insights to iterate and improve product offerings continuously. Partner with sales, marketing, and enablement teams to ensure successful product launches and adoption. Work closely with them to define go-to-market strategies, positioning, and messaging for the product capabilities. Stay ahead of industry trends in AI, collaboration, automation, and enterprise service management to drive innovation. Serve as the voice of the customer, gathering and analyzing feedback from users, developers, and stakeholders to inform product decisions. Regularly present product updates, strategies, and results to executive team ensuring alignment with organizational goals. What Makes This Role Exciting You'll be the founding PM for this product — a net-new product category that redefines how enterprises manage Salesforce health at scale You'll own flagship Agentforce AI product launches at TDX and Dreamforce You'll have real GTM impact — building partner ecosystems, public sector presence, and conference thought leadership Required Qualifications 5–10 years of experience, with 5+ years in product management at a software or SaaS company Bachelor's in CS or technical field; MBA or Master's a plus Deep technical fluency across search systems, information retrieval, large language models, and AI/ML infrastructure — able to engage deeply with engineering teams and communicate clearly to executive audiences Experience managing AI model or vendor strategy — you've evaluated, selected, and deployed LLMs or AI services in production and understand the tradeoffs between quality, cost, latency, and vendor risk A quality-first mindset — you've built evaluation frameworks, benchmarks, or testing systems for AI/ML outputs and have a strong sense of what great looks like at scale Proven track record of delivering successful product experiences to customers at enterprise scale Strong cross-functional leadership — you thrive in complex organizations and can align product, engineering, design, security, legal, and go-to-market stakeholders around a shared vision Strategic thinking paired with disciplined execution — you can articulate a compelling long-term vision and translate it into a clear near-term roadmap Deep customer empathy — you understand how people search for and consume information at work, and you're driven to make that experience as effortless as possible Resilience in a fast-moving environment — the AI landscape is evolving rapidly, and you bring clarity and focus rather than anxiety to that pace of change Preferred Qualifications Deep knowledge of Salesforce platform — performance architecture, sandboxes, multi-tenant SaaS, metadata model Familiarity with Agentforce, LLMs, or AI-driven product features — especially agentic workflows and guided remediation Experience with technical health, developer tooling, or platform observability products Experience with monetization strategy, including metered billing or usage-based pricing models Track record of building partner ecosystems and SI relationships Experience presenting at industry conferences or customer advisory boards Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $172,500 - $260,100 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $207,800 - $285,800 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Lead and execute primary and thought leadership research projects to inform marketing strategy and external narratives using AI tools. | Strong foundation in primary research, AI fluency, curiosity about buyers and markets, and ability to translate findings into actionable stories. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Development & Strategy Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Join Salesforce's Customer Insights team, a core function within the marketing organization responsible for delivering objective, actionable insights that help inform our marketing strategy and external narrative. As Research Lead you will lead research projects within two of the team's most visible programs: Buyer Insights, which informs how Salesforce goes to market, and Thought Leadership, which shapes our external narrative through major public-facing reports. This is a hands-on role for someone with strong research instincts, a curiosity about buyers and the broader market landscape, and the drive to turn findings into stories that influence real decisions. Experience using AI to accelerate and enhance research work is a must. What You'll Do Lead and Execute Primary Research Lead Buyer Insights Research: Design and execute research that builds a deep understanding of Salesforce's buyers (e.g., CIO, CDO studies), their motivations, pain points, and decision-making dynamics to deeply inform internal decision-making and strategic marketing for key products like Agentforce. Translate findings into recommendations that inform go-to-market strategy, product marketing, and competitive positioning. Drive Thought Leadership Research Studies: Lead your portion of the team's major public-facing research projects, including large-scale annual "State of" reports (e.g., State of Service, State of IT). Manage the full lifecycle from study design through external publication, working closely with PR and Marketing to ensure findings are accurate, compelling, and ready for the world. Design and Execute Mixed-Method Studies: Translate business questions into research plans that draw on the right mix of qualitative and quantitative methods. Work with external suppliers for most studies, and get hands-on when speed demands it, whether that means programming a survey or pulling a crosstab yourself. Synthesize Across Studies: Connect dots across buyer insights, thought leadership findings, and other team research to surface integrated conclusions. The most valuable insights often live at the intersection of multiple studies. Drive Stakeholder Alignment and Research Strategy: Scope studies with a clear point of view on what they'll answer and why it's worth the investment. Communicate the value of proposed studies to stakeholders, connecting research to decisions they already care about and outcomes they're already on the hook for. Proactively engage stakeholders to ensure research is scoped, prioritized, and positioned to drive real decisions. Bring in the Bigger Picture: Complement primary findings with broader context, including competitive dynamics, industry trends, and what buyers are saying across media and social. Use AI to stay on top of the space and surface signals that make your research richer and more actionable. Data Visualization & Storytelling: Translate quantitative findings into clear, compelling visuals that communicate a "so what" to any audience. Strong data storytelling — choosing the right chart, framing the right narrative, and building slides that drive decisions — is as critical in this role as strong writing. Leverage AI to Scale Your Impact: Use AI tools across the research lifecycle, from study design and analysis to synthesis and storytelling. Bring a curious, experimental mindset to finding where AI accelerates your work, and share what you learn with the broader team. Manage Suppliers and Research Partners: Own day-to-day relationships with external research agencies and vendors, holding them to high standards of quality and keeping projects on track. What We're Looking For Genuine Curiosity — About buyers, business, technology, and the world. The best researchers bring outside context in, not just the data they collected. Research Experience — A strong foundation in primary research, quant crucial, qual a plus. You know how to design a credible study, interpret the results honestly, and know the limits of what the data can tell you. AI Fluency — You've built workflows around AI tools and have a point of view on what works. You'd never let AI distort a finding in the name of a cleaner story. Comfort with Ambiguity — You know how to make progress when things are unclear, and when to escalate rather than push through alone. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Design and build cloud infrastructure platforms, optimize AWS environments, and deliver scalable software solutions. | 3+ years cloud engineering experience, strong computer science fundamentals, proficiency in Python/Go/PHP, and hands-on Terraform and AWS expertise. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. *IN SCHOOL OR GRADUATED WITHIN THE LAST 12 MONTHS? PLEASE VISIT FUTURE FORCE FOR OPPORTUNITIES* About the Team At Slack, the Cloud Engineering team is the backbone of our infrastructure — a dynamic group of Cloud Engineers, Financial Analysts, and AWS Subject Matter Experts united by a single mission: keeping Slack fast, reliable, and cost-efficient for millions of users worldwide. We tackle unique, large-scale challenges that very few engineers ever get to work on. From designing the systems that power global real-time communication to writing software that brings deep visibility into our cloud infrastructure, our work has direct impact every single day. We partner with teams across Slack to maximize cloud value, champion cost-conscious engineering, and build a platform that scales with our ambitions. If you're energized by high availability, resilience, and the right technology choices — this is the team for you. What you will be doing: Own software projects end-to-end — from scoping and design through delivery and iteration Architect and build a next-generation internal platform that gives engineering teams a powerful foundation to innovate quickly Deliver cutting-edge solutions leveraging containerization, virtualization, and a broad suite of AWS services Author, extend, and improve Terraform modules that power infrastructure-as-code across Slack Design and implement an in-house system to deploy, manage, and scale applications for service owners Partner directly with development teams to identify performance bottlenecks and drive cloud efficiency improvements Build strong, trusted relationships with service owners — serving as a go-to advisor on cloud best practices Champion a culture of platform efficiency by sharing knowledge, writing runbooks, and leading internal enablement sessions Make a measurable financial impact — driving millions of dollars in cloud cost savings annually What you should have: U.S. Citizenship or Permanent Residency (Green Card holder). We are unable to provide visa sponsorship for this role. Genuine curiosity about how cloud infrastructure works — and a passion for sharing that knowledge with your team. Proven ability to analyze, optimize, and improve reliability in high-traffic, production internet applications A strong mentoring instinct and commitment to engineering excellence: you lead by example in code reviews, testing, design docs, and debugging Deep, hands-on AWS experience — broad familiarity across many services with deep expertise in at least a few Demonstrated experience deploying cloud applications and managing infrastructure-as-code using Terraform and/or CloudFormation A track record of professional software development you're proud of — you can point to real-world systems you've built and improved Qualifications: 3+ years of professional experience in cloud engineering or a closely related discipline Strong computer science fundamentals: data structures, algorithms, distributed systems, programming languages, and information retrieval Proficiency in one or more functional or imperative programming languages — Python, Go, or PHP preferred Extensive, production-grade Terraform experience Hands-on experience operating and optimizing large-scale AWS environments Bonus Points: Deep expertise in core AWS services such as S3, IAM, EC2, Lambda, or EKS AWS Professional or Specialty certification(s) Experience designing or operating large-scale, high-volume distributed systems A proven history of driving significant cloud cost reductions at scale Familiarity with observability tooling (e.g., Datadog, Prometheus, OpenTelemetry) and SRE practices Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. Slack is a messaging app for business which lets you organize conversations into channels so everyone moves faster and stays in sync. It’s a platform that connects everyone in your business—employees, customers, and partners— securely with each other and integrates easily with apps you use every day to get work done. And everything happens, using any device, within a digital workspace that’s super easy to use. Ensuring a diverse and inclusive workplace where we learn from each other is core to Slack’s values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Come do the best work of your life here at Slack.

Design and implement backend applications and robust APIs for scalable cloud platforms integrating AI tools and ensuring high quality and reliability. | 3+ years backend development experience with object-oriented languages, API standards knowledge, Agile methodology, AI-first engineering approach, and participation in on-call rotations. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Note: By applying to the Software Backend Development posting, recruiters and hiring managers across the organization hiring for Backend Software Engineers will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams. Positions available at all levels: Mid Level, Senior, Lead and Principal. *IN SCHOOL OR GRADUATED WITHIN THE LAST 12 MONTHS? PLEASE VISIT FUTURE FORCE FOR OPPORTUNITIES* Salesforce has opportunities for experienced software developers who want their lines of code to have significant and measurable positive impact for users, the company's bottom line, and the industry. You will be working with a group of world-class engineers to build the breakthrough features our customers will love, adopt, and use while keeping our trusted CRM platform stable and scalable. The software engineer role at Salesforce encompasses architecture, design, implementation, and testing to ensure we build products right and release them with high quality. Equally important is advanced prompt engineering — the ability to write precise, structured prompts and cultivate the system context that makes AI outputs reliable, secure, and production-ready. We pride ourselves on writing high quality, maintainable code that strengthens the stability of the product and makes our lives easier. We embrace the hybrid model and celebrate the individual strengths of each team member while cultivating everyone on the team to grow into the best version of themselves. We believe that autonomous teams with the freedom to make decisions will empower the individuals, the product, the company, and the customers they serve to thrive. Your Impact: Backend application development for Marketing/Commerce/Sales/Big Data/Service/Einstein/MuleSoft/Platform/Industries Clouds/Slack and Heroku Design, implement, and tune robust APIs and API framework related features that perform and scale in a multi-tenant environment. Experience handling large data sets in the cloud (e.g. GCP, AWS, Alibaba and/or Azure platforms) Integration with internal/external systems Test driven development practices as well as CI/CD tools and its usage Build and ship high-quality, production-grade software using modern engineering practices, with AI as a core part of your development workflow by pushing the boundaries of AI development tools (Cursor, Windsurf, Claude, OpenAI API) to deliver secure, optimized, and high-quality code. Design and orchestrate complex systems where AI agents integrate seamlessly into human workflows, driving efficiency and innovation at scale. Contribute to building and maintaining the shared system context, an explicit repository of system designs, constraints, and standards that enables AI to operate accurately and reliably. Critically evaluate code (Human or AI-generated) for correctness, quality, security, and performance For Big Data roles: Working with Phoenix, HBase, MapReduce, Yarn, Kafka, Spark, Hive, Presto, or equivalent large-scale distributed systems technologies on a modern containerized deployment stack Required Skills: A related technical degree required 3+ years backend software development experience Deep knowledge of object oriented programming languages: Java, C++, Go, C#, Ruby, Scala, Python, Node.JS, or JavaScript Broad knowledge of web standards relating to APIs such as REST, SOAP, XML, WSDL, HTTP, JSON, etc. Experience with Spring, gRPC, REST and the HTTP protocol Experience with Agile development methodology A demonstrated, genuine AI-first approach to engineering. Using AI to move faster, build fluency across the stack, and contribute well beyond your core specialty. Experience using AI tools (e.g., Claude Code, GitHub Copilot, Codex, Cursor, etc.) in development workflows Advanced prompt engineering skills and the ability to write precise, structured prompts and cultivate the system context that makes AI outputs reliable, secure, and production-ready. Participate in the team’s on-call rotation to address complex problems in real-time and keep services operational and highly available Office-Flex: work in-person three days per week; or 10 days per quarter for some engineering teams. Benefits & Perks Check out our benefits site which explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $117,200 - $313,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $141,200 - $344,700 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Lead global partner-led growth strategy and manage strategic partnerships to accelerate adoption and market reach of MuleSoft's platform. | 7+ years product management experience with ISV/SI partner relationships in enterprise software, strong strategic and technical skills, and collaboration across teams. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Product Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. MuleSoft is the world’s #1 integration and API platform, and the foundational engine for the "Agent-integrated Enterprise". We make it easy to connect any application, data, and device to build an application network that is secure, scalable, and AI-ready. In this new era, MuleSoft enables organizations to transform their systems of record into a dynamic action layer, providing the trust, governance, and connectivity required for autonomous AI agents to deliver real business value. The Role We are seeking a highly strategic and collaborative Director of Product Management to lead MuleSoft’s growth through our robust partner ecosystem. As a Director at MuleSoft, you will define and execute a global partner-led growth strategy to accelerate MuleSoft adoption, expand market reach, and maximize the value delivered by our ecosystem partners. You will own the ecosystem map for MuleSoft, identifying who matters, what they build, and where the gaps are relative to our platform strategy. By building close, trusted relationships with Global System Integrators (GSIs), specialized SIs, Independent Software Vendors (ISVs) you will develop and implement joint initiatives that accelerate our customers' agentic transformations and maximize their impact through MuleSoft. Key Responsibilities Vision & Strategy: Own and define the global ISV and SI partner strategy for MuleSoft, aligned with broader business unit growth priorities. Translate external landscape signals into concrete "build vs. buy vs. partner" recommendations for product and executive leadership. Solutioning & Co-Innovation: Develop joint go-to-market programs, including solution bundling, technical enablement, co-marketing, and co-sell motions with partners. Define the technical narrative and reference architecture for each strategic partnership, scoping how partner architectures seamlessly snap into the MuleSoft stack. Cross-Functional Leadership: Collaborate cross-functionally with Engineering, Product Marketing, Sales, Alliances & Channels, and Legal teams to advance partner objectives. Act as the primary coordination point across these teams to ensure seamless execution. Ecosystem Expansion: Identify, recruit, and develop high-value strategic partnerships that enhance and support the adoption of MuleSoft’s AI and integration capabilities. Build trusted relationships with executive, product, engineering, and Go-To-Market leaders at partner companies. Market Influence: Monitor competitive cloud and integration ecosystems to identify partnership opportunities, trends, and best practices. Represent MuleSoft at industry events, partner conferences, and executive briefings. Requirements Experience: 7+ years in Product Management, with a proven track record of managing ISV and/or SI partner relationships at a senior level in the enterprise software space (SaaS, iPaaS, or Cloud Infrastructure). Strategic Thinking: Exceptional ability to maintain a clear vision while evaluating existing product capabilities and building a plan for growth, evolution, and scale through external partnerships. Technical Depth: Deep knowledge of API-led connectivity and integration, the cloud infrastructure ecosystem, and emerging AI/LLM frameworks. Comfort going hands-on to understand how a partner's architecture integrates with our platform. Collaboration: Exceptional ability to navigate and influence a matrixed organization. Strong communication and influencing skills, able to work with stakeholders across levels, functions, and regions to gain buy-in. Customer Centricity: A passion for understanding customer pain points and a relentless drive to build solutions that solve "the impossible" for the world's largest enterprises. A related technical degree required. In office expectations are 36 days/a quarter to support customers and/or collaborate with their teams. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $197,300 - $313,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $237,700 - $344,700 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. Our mission is to help organizations change and innovate faster by making it easy to connect the world’s applications, data, and devices. Companies like Spotify, McDonald’s, and Unilever rely on MuleSoft to stay agile, deliver faster, and make the most of their IT investment with API-led connectivity. Hiring exceptional people who want to build a great company together is our number one priority, and we’re committed to providing an equal opportunity workplace where everyone is supported and inspired to do their best work. Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model.These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” seven years in a row and #1 on the FORTUNE ‘100 Best Companies to Work For®’ List. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.

Lead enterprise customer engagements as a Salesforce Solution Architect delivering strategic advisory and technical solutions. | 10+ years enterprise software experience, 3+ years regulated industries, Salesforce platform expertise, strong communication and leadership skills. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We are hiring Salesforce Solution Architects for the following industry vertical: Life Sciences / Pharma Financial Services Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Sr. Solution Architect leads one or more workstreams in sophisticated enterprise customer engagements, partnering with key collaborators to drive and achieve the vision while completing key deliverables. They serve as hands-on advisors, using strong communication skills, solution and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client’s business to deliver customer return on investment. Solution Architects are strong presenters and facilitators that are able to co-create the vision and own the execution with the customer as well as acquire customer acceptance of the delivered solution. They are capable of driving difficult conversations and removing roadblocks to implement the business strategies. They are proficient at analyzing issues and obstacles to resolve root cause, and can identify appropriate corrective action. They connect with technical and business customers from all levels through C-suite. On a day to day basis, they interact with customer product owner, business process owner and technical resources to understand requirements, analyze information, and craft comprehensive solutions. They also show a strong understanding of typical business challenges or common objectives faced by customers within the industry. Solution Architects are stewards of the Professional Services Methodology. They engage with Customer Success and Product teams to ensure the solutions are driving the most effective achievement of the value objectives. Solution Architects supply to thought leadership and standard methodologies by engaging with the cloud-specific practices teams. They will chip in both internally in their Community and externally in the marketplace. YOUR IMPACT: Responsibilities Salesforce Professional Services is looking for a Sr. Solution Architect with Regulated Industries Experience (Financial Services, , Life Sciences/Pharma) As a Sr. Solution Architect, you will be serving as a strategic advisor and Salesforce product and platform expert to the company’s largest, most complex enterprise customers. Here are some salient responsibilities the role entails - Serve as a trusted advisor to the client Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value Guiding agents to support delivery Work collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking across various levels of a client organization Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform MINIMUM QUALIFICATIONS 10+ years of relevant experience in enterprise-level projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and demonstrable success 3+ years experience in Regulated Industries Extensive experience with configuration and customization on the Salesforce platform Ability to drive agentic delivery, with experience in AI toolchains (eg. Claude, Cursor, Elements Cloud, etc.) Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs Experience in documenting business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs Strong presentation skills; able to effectively present a point of view and clearly articulate the rationale to a variety of stakeholders Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies Strong communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audience Must be a team player as demonstrated through a customer qualification of a large scale/enterprise implementation with multiple work streams A great listener with the ability to communicate with people in diverse roles Resourceful and innovative thinker who can work through and solve problems Travel up to 50% PREFERRED QUALIFICATIONS Bachelor’s degree (or its foreign degree equivalent) in a Technology, Engineering (any field) or a related quantitative discipline. Equivalent demonstrable work experience in lieu of a degree will be considered Proven results in delivering high value business outcomes utilizing an agile approach Proven results leading customer and/or partner success stories Relevant Salesforce certifications & Accreditations (CG Cloud, REX Accreditation) Consulting experience is strongly recommended Veeva experience is strongly recommended (Life Sciences) Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $150,100 - $227,000 annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Lead engineering strategy, operations, and financial management for a global platform engineering organization. | 8+ years in engineering management or operations with strong financial literacy and experience in SaaS product development. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Program & Project Management Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About the Role Sr. Manager/Director, Engineering Strategy & Operations is a key leader within the Platform Engineering Strategy and Operations organization, responsible for driving operational excellence, organizational effectiveness, and strategic initiatives across a global engineering footprint. This role partners closely with Platform Engineering leaders and Finance to ensure engineering investments, processes, and execution are tightly aligned with Salesforce's strategic priorities. As a critical bridge between engineering execution and business strategy, you will lead budget management for Platform Engineering while building and scaling world-class operating programs that empower engineers to solve complex customer challenges on the Salesforce Platform. This hands-on leadership role blends strategic ownership, technical acumen, and operational rigor to drive meaningful impact across Salesforce Clouds. Your Impact - Responsibilities Drive Engineering Strategy & Execution: Partner with senior engineering and business leaders to translate company strategy into actionable operating plans Serve as a trusted advisor to Platform Engineering leadership on priorities, trade-offs, and investment decisions Lead Financial & Program Operations: Own program and spend management for Platform Engineering, including budget planning, forecasting, and optimization. Apply strong financial and data analytics to guide high-impact investment and resource decisions Build Scalable Operating Models: Design and implement operational frameworks for knowledge sharing, reusable assets, and engineering engagement playbooks. Establish mechanisms that improve execution rigor, delivery predictability, and cross-cloud collaboration Enable Technical Excellence: Define and evolve the technical vision for engineering enablement programs in alignment with Salesforce platform standards, guardrails, and product roadmaps Measure What Matters: Develop and track success metrics for programs and initiatives. Use data-driven insights to continuously refine strategy, operations, and future investments Minimum Qualifications 8+ years of experience in engineering management, technical program management, or engineering operations within an enterprise technology environment 8+ years leading SaaS product development programs with a strong understanding of the SaaS business model and product lifecycle Deep knowledge of the software development lifecycle, including agile methodologies in fast-moving environments Strong financial literacy, including budgeting, P&L concepts, and managing large, complex data sets Exceptional analytical and problem-solving skills, with a hands-on, detail-oriented approach Proven ability to establish credibility with senior executives and influence across engineering, product, and customer organizations Outstanding communication, organizational, and stakeholder-management skills in a matrixed environment Ability to quickly master technical domains and emerging technologies relevant to the platform and programs you lead A related technical degree required Preferred Qualifications Financially savvy, with strong understanding of cloud economics, public cloud infrastructure (AWS, GCP, Azure), software spend, and emerging cost drivers such as LLM usage Experience with analytics and dashboarding tools (e.g., Tableau) Background in both strategic planning and tactical execution in complex, enterprise-scale environments Experience designing and owning scalable processes that turn strategy into sustained results Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $150,100 - $273,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $180,200 - $298,400 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.