The Cigna Group

Provide technical counsel and lead complex software engineering projects across multiple disciplines. | Bachelor's degree and 5+ years experience with proficiency in Java, Spring, AWS, and enterprise software tools. | Cigna-Evernorth Services Inc. seeks a Software Engineering Senior Advisor for the Morris Plains, NJ location to provide counsel and advice to management on significant software engineering matters. Responsibilities: • Work on highly complex processes and projects, provide thought leadership and technical expertise across multiple disciplines, and complete complex software delivery assignments. • Deliver solutions on the communication platform, as well as collaborate with technical product owners, business product owners, other engineering teams, solution architecture, vendors, infrastructure, CIP, release management, and other partners. • Drive and promote software engineering best practices and ensure timely delivery of products and projects. • Ensure that teams understand and deliver solutions that meet guidelines, as well as resolve issues. • Involved in all phases of projects, from project inception, decomposition, design, solutioning, implementation, testing, deployment, and post implementation support. advise business partners regarding solutions, as well as contribute to the project planning process. • Hybrid work schedule. Qualifications: • Bachelor’s degree in Computer Science, Computer Information Systems or related field and 5 years of experience. • Must have experience with: Java; • Spring; • AWS; • OpenShift; • Linux; • Windows; • Oracle: MongoDB; • Kafka; • Unica; • Splunk; • Dynatrace; • ServiceNow; • Cursor; • Microsoft Copilot; • Jira; and • Confluence. • Hybrid work schedule. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 130,200 - 217,000 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Lead cross-functional teams to manage the entire product lifecycle using evidence-based decision-making and product strategy. | Bachelor's degree with 5+ years in product management or technology roles, strong analytical and stakeholder management skills. | Role Summary The Product Manager is accountable for ensuring that the product team solves meaningful customer problems in ways that deliver measurable business value. Rather than acting primarily as a project coordinator, requirements writer, or backlog administrator, the Product Manager leads through customer insight, product strategy, evidence-based decision-making, and close collaboration with design, engineering, data, operations, and business partners. The Product Manager works as part of a durable, cross-functional product team that is given important problems to solve - not predetermined features to deliver. The team is measured by customer and business outcomes rather than output, activity, or adherence to an original project plan. The Product Manager is accountable for product value and business viability, while partnering with design and engineering to address usability and feasibility. Together, the team discovers, delivers, measures, and continuously improves solutions that customers value and that work within the organization’s strategic, financial, operational, legal, regulatory, security, and technology constraints. The Product Manager also connects strategy and customer journeys across a broader product ecosystem, identifies opportunities for shared capabilities and reuse, and applies artificial intelligence to improve customer value, learning speed, decision quality, and product team efficiency What You Will Own Product Vision, Strategy, and Outcomes Develop and communicate a compelling product vision aligned with enterprise strategy, customer needs, and measurable business objectives. Translate strategic priorities into clearly defined customer or business problems for the product team to solve. Establish outcome-based product goals, success measures, guardrails, and leading indicators. Maintain an outcome-oriented roadmap that communicates strategic intent, learning priorities, and anticipated customer or business impact - not merely a schedule of features. Make evidence-based product decisions using customer insights, product analytics, operational data, market information, and business performance. Evaluate progress against outcomes and recommend whether to continue, adjust, scale, or stop an investment. Balance near-term opportunities with long-term product health, scalability, sustainability, and strategic differentiation. Customer and Market Understanding Develop deep knowledge of customers, users, buyers, stakeholders, and the environments in which they use the product. Conduct and participate in customer interviews, observation, usability testing, journey analysis, and other forms of qualitative research. Use quantitative data to understand customer behavior, adoption, performance, unmet needs, and friction points. Monitor relevant market developments, industry trends, emerging technologies, and competitive alternatives. Clearly articulate the customer problem, its significance, the affected customer segments, and the expected impact of solving it. Maintain regular customer contact so decisions are grounded in evidence rather than assumptions or stakeholder preference. Continuous Product Discovery Lead continuous discovery in close partnership with product design and engineering. Frame opportunities as testable product hypotheses. Explore multiple solution approaches before committing significant delivery capacity. Identify and evaluate the primary product risks: value, viability, usability, and feasibility. Use prototypes, experiments, technical spikes, customer testing, analytics, and other appropriate techniques to test assumptions early. Synthesize discovery evidence and make clear recommendations about which opportunities and solutions should advance. Ensure ideas are validated sufficiently before the organization makes material delivery investments. Product Delivery and Lifecycle Ownership Partner with engineering, design, Product Owners, architecture, data, operations, and other contributors to translate validated opportunities into incremental product releases. Provide strategic context and timely product decisions without prescribing how specialists should perform their work. Prioritize opportunities and product investments based on expected outcomes, customer impact, evidence, risk, effort, and strategic alignment. Make informed trade-offs involving scope, timing, quality, customer experience, operational readiness, and business value. Maintain alignment between the product strategy, roadmap, discovery pipeline, and delivery backlog. Enable frequent delivery of small increments so the team can gather customer feedback, measure results, and adapt quickly. Participate actively in planning, reviews, demonstrations, and other team activities where product context or decisions are needed. Remain accountable after launch by monitoring adoption, customer behavior, reliability, operational performance, and business results. Partner with the team to resolve production issues, improve product health, address technical debt, and optimize the product throughout its lifecycle. Business Viability and Enterprise Partnership Understand the organization’s business model, strategic objectives, financial considerations, operating processes, customer commitments, and regulatory environment. Identify constraints involving compliance, privacy, legal, security, finance, sales, service, operations, and other enterprise functions. Engage these partners early enough to inform discovery rather than treating them only as downstream approvers. Build alignment through customer evidence, data, options, transparent trade-offs, and clearly stated product outcomes. Influence senior leaders and stakeholders without becoming an order-taker for individual feature requests. Communicate product strategy, decisions, risks, learning, progress, and results in language appropriate for executive, business, technical, and operational audiences. Proactively manage cross-product dependencies and escalate only those decisions that cannot be resolved within the empowered team. Team Collaboration and Product Culture Operate as a peer within the product team, recognizing that innovation results from the combined expertise and ideas of product, design, engineering, data, and operational partners. Provide the team with meaningful context, customer access, clear outcomes, and decision-making guardrails. Promote healthy debate, rapid learning, respectful challenge, and shared accountability. Encourage experimentation while ensuring experiments are ethical, secure, measurable, and appropriate for the business environment. Model curiosity, humility, transparency, inclusion, and a willingness to change direction when evidence challenges an existing assumption. Help the organization continue its transition from project delivery and feature output toward durable teams, continuous learning, and outcome ownership. AI-Enabled Product Management Leverage AI to accelerate customer understanding, product discovery, analysis, and decision-making. Increase product team effectiveness through AI-enabled workflows, automation, and knowledge management. Apply AI responsibly to improve customer experiences, business outcomes, and operational efficiency. Define and measure outcomes for AI-enabled capabilities and ways of working. Maintain appropriate human judgment, accountability, transparency, and governance in AI-supported decisions. Identify opportunities where AI can create meaningful customer, business, or employee value. What Success Looks Like The team understands the customer problem, strategic context, intended outcome, and measures of success. Product decisions are supported by customer evidence, product data, and business understanding. The team tests its most significant assumptions before committing substantial delivery effort. Roadmaps communicate problems, goals, outcomes, and learning - not just feature dates. Customers adopt and benefit from released solutions. Product investments produce measurable customer, business, operational, or strategic results. The team learns quickly, delivers incrementally, and changes direction when evidence warrants it. Stakeholders understand product decisions and trade-offs, even when their requested features are not selected. The product remains reliable, supportable, compliant, secure, and sustainable after launch. Low-value work is stopped, and capacity is redirected toward higher-impact opportunities. AI-enabled product practices shorten learning and decision cycles while preserving customer evidence, accountable judgment, and responsible governance. Required Qualifications Bachelor’s degree or equivalent combination of education and relevant experience. Five or more years of product management, digital product, technology product, or comparable experience. Demonstrated experience owning a technology-enabled product or significant product area through discovery, delivery, launch, measurement, and optimization. Experience working with cross-functional partners such as engineering, design, data, architecture, operations, marketing, service, legal, compliance, or finance. Demonstrated ability to identify customer problems and convert insights into product strategy and measurable outcomes. Experience using qualitative research and quantitative data to make decisions. Strong analytical, critical-thinking, and structured problem-solving capabilities. Ability to navigate ambiguity, reconcile competing needs, and make sound decisions with incomplete information. Strong written, verbal, facilitation, presentation, and executive communication skills. Working knowledge of modern software development, Agile delivery, product analytics, experimentation, and product discovery practices. Demonstrated ability to influence across organizational boundaries without relying solely on positional authority. Preferred Qualifications Experience working within a regulated, complex, or highly matrixed enterprise environment. Experience with empowered product teams, continuous discovery, dual-track product development, or outcome-based roadmaps. Familiarity with product discovery techniques such as customer interviewing, prototyping, usability testing, hypothesis testing, A/B testing, and opportunity-solution mapping. Experience defining product objectives, key results, guardrail metrics, and product performance dashboards. Understanding of software architecture, APIs, data platforms, cloud technologies, automation, artificial intelligence, or other relevant emerging technologies. Agile or product management certification is helpful but is not a substitute for demonstrated product judgment and results. Experience with product and collaboration tools such as Jira, Confluence, product analytics platforms, research repositories, or visual collaboration tools. Familiarity with generative AI, machine learning product patterns, AI evaluation, responsible AI practices, model or data risk, and human-centered AI design. Experience applying AI-enabled tools to improve product discovery, analysis, documentation, decision support, or operating efficiency. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Manage enterprise employee listening programs, coordinating surveys and aligning HR functions to improve employee experience. | 7+ years in employee listening, survey research, or technical program management with strong stakeholder and governance skills in large organizations. | Employee Experience Technical Program Lead, Sr. Advisor The Employee Listening Program Lead, Sr. Advisor serves as a key member of the Employee Listening & People Science team, helping ensure listening programs are coordinated, accessible, and delivered with consistency and excellence. This role acts as the connective thread across enterprise listening efforts—partnering with stakeholders to coordinate listening activities, guide survey planning, support successful execution, and maintain a positive participant experience. The role serves as the steward of listening program processes, survey enablement, and stakeholder support, helping ensure listening activities are aligned across the organization while balancing business needs and employee experience considerations. This position also helps enable survey owners across HR by providing guidance, resources, and support that allow listening initiatives to be delivered effectively and consistently. Key Responsibilities: Employee Listening Governance & Intake Coordination Own the enterprise listening intake and consultation process for employee surveys and listening activities. Partner with stakeholders to understand proposed listening efforts and help align timing, audience, and business objectives. Maintain visibility into listening activities occurring across HR and other functions to support a coordinated employee listening experience. Facilitate review processes that promote alignment, reduce duplication, and help manage employee survey fatigue. Support listening governance practices by helping stakeholders navigate listening standards, processes, and decision-making frameworks. Maintain and communicate the enterprise listening calendar and key milestones across listening initiatives. Survey Program Ownership & Execution Excellence Serve as the program owner for enterprise employee listening surveys and listening initiatives. Coordinate activities across Employee Listening & People Science team members and matrix partners to support successful program delivery. Partner with internal stakeholders to ensure listening programs are executed consistently and with a high-quality employee experience. Support planning activities, readiness reviews, launch coordination, and post-survey follow-up activities. Monitor survey execution milestones and proactively identify risks, dependencies, and opportunities to strengthen delivery. Help ensure listening programs remain aligned with employee experience, confidentiality, and governance expectations. Accountable for the accurate loading of survey content and configuring survey design to ensure the best possible employee experience, ensuring critical accuracy in employee data for administration. Partner with HR Strategic Technology team and HR IT to address and troubleshoot any technical issues that may arise with the execution of employee surveying. Stakeholder Enablement & Survey Consultation Serve as a trusted resource for HR partners who sponsor and manage their own listening initiatives. Guide stakeholders on survey planning considerations, platform capabilities, employee experience implications, and listening best practices. Help survey owners navigate survey setup, participant experience considerations, launch preparation, and reporting readiness. Develop tools, resources, templates, and guidance materials that help improve consistency and ease of execution across listening efforts. Support stakeholder education efforts that strengthen listening maturity across HR and the organization. Listening Experience Stewardship Help ensure employee listening resources, guidance, and communications are easily accessible and maintained across internal platforms and intranet resources for manager access and use. Support the review and coordination of survey content, participant communications, and experience-related materials. Partner with internal and external stakeholders to ensure survey experiences are consistent, user-friendly, and aligned with organizational standards. Coordinate translation activities and multilingual survey readiness efforts to support a globally inclusive listening experience. Help identify opportunities to improve survey participation, stakeholder experience, and overall listening effectiveness. Listening Platform Coordination & Support Maintain key listening program configurations that support survey readiness and stakeholder access. Coordinate user access, permissions, and licensing activities that enable appropriate use of listening tools and reporting resources. Support the preparation and validation of survey content, organizational structures, and program setup activities. Partner with internal experts and vendor partners to ensure listening programs are prepared for successful launch. Identify opportunities to simplify processes, improve efficiency, and strengthen user experience across listening programs. Continuous Improvement & Listening Innovation Identify opportunities to enhance listening practices, stakeholder experiences, and survey delivery approaches. Stay informed on emerging employee listening trends, technology advancements, and leading practices. Recommend improvements that strengthen scalability, consistency, and the overall effectiveness of listening programs. Contribute to the continued evolution of the organization's employee listening capabilities and listening culture. What You Bring (Qualifications) Required Qualifications Minimum of 7 years of experience in employee listening delivery, technical program ownership, survey research, workforce feedback, or a related field. Experience coordinating complex, cross-functional initiatives involving multiple stakeholders. Experience supporting employee surveys, listening programs, research initiatives, or workforce feedback activities Experience leading highly visible governance processes. Strong stakeholder management and relationship-building experience. Experience working in large, matrixed organizations preferred. Preferred Qualifications Experience working in a large, matrixed organization. Experience with employee listening platforms, survey configuration, user access, licensing, or reporting resources. Experience coordinating global or multilingual survey programs and partnering with technology teams or external vendors. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 112,800 - 188,000 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Lead sales enablement, growth marketing, and revenue performance initiatives including sales playbooks, event content, training, and revenue insights. | 7+ years in sales enablement or related fields, healthcare experience preferred, strong business acumen, leadership skills, and proficiency with Salesforce and Allego. | We’re looking for a commercially minded leader to drive sales enablement, growth marketing, and revenue performance across our Growth organization. This role blends sales enablement, marketing activation, and revenue intelligence — owning everything from sales playbooks and JOC strategy to event content and deal-level campaign performance. What You'll Own Sales Enablement & Growth Strategy • Build and scale sales playbooks for new logo acquisition, expansion/cross-sell, and at-risk client recovery • Lead Joint Operating Committee (JOC) strategy, turning operational reviews into growth and retention forums • Support strategic accounts, finalist presentations, and executive client engagements Marketing & Event Activation • Own internal and external event content development and activation (conferences, client summits, JOCs, sales kickoffs) • Develop deal-level sales assets (pitch materials, client-facing collateral, finalist presentation content) • Build and monitor campaign performance — track effectiveness, report on ROI, and iterate based on results Onboarding, Training & Coaching • Own training strategy and governance of our enablement platform (Allego) • Build a structured onboarding program (30/60/90-day) that gets new sellers and account managers to first deal faster • Build role-based learning programs that improve selling skills, executive communication, and product positioning • Build coaching frameworks that frontline managers can use to reinforce skills day-to-day, separate from formal training content • Provide hands-on support to sellers and account teams preparing for high-stakes client conversations Content & Tooling • Curate and govern the enablement content library so assets stay current, easy to find, and aren’t duplicated across teams • Evaluate and manage the enablement technology stack (CRM, content management, sales intelligence) to keep tools integrated and adopted • Serve as the formal liaison between Sales and Marketing/Product — ensuring messaging stays aligned and new product/feature knowledge reaches sellers quickly Team Leadership • Lead and develop a small team across enablement, content, and training • Set priorities based on revenue impact, client risk, and scalability Revenue Insights • Use CRM data, market intelligence, and client trends to surface growth opportunities and retention risks • Translate insights into actionable recommendations, not just reporting Qualifications • Bachelor’s degree or healthcare, payer, or healthcare services experience • 7+ years in sales enablement, marketing, account management, client success, revenue operations, or commercial strategy • Experience building sales/marketing collateral and managing event or campaign execution • Track record influencing executive stakeholders • Strong business acumen; comfortable using data to drive decisions • Experience leading initiatives across multiple stakeholder groups • Experience leading JOCs or executive business reviews • Salesforce and Allego experience • Experience owning event activation and campaign performance analytics Confidential, unpublished property of The Cigna Group. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2026 The Cigna Group If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 99,200 - 165,300 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Lead Agile teams by translating product strategies into actionable backlogs and user stories to deliver high-quality customer solutions. | Bachelor's degree and extensive Agile Product Owner experience in large-scale environments with strong leadership and Jira proficiency. | The Senior Manager, Agile Product Owner helps Agile teams deliver solutions that meet customer and business needs. This role turns product strategies and priorities into clear, actionable work for delivery teams. You will serve as the voice of the customer, manage and prioritize the team backlog, and help ensure high-quality products are delivered on time. You will lead Product Owners and partner closely with Product Managers, Scrum Masters, Engineering, Architecture, Quality Assurance, Operations, and business stakeholders. Success in this role requires strong Agile experience, leadership skills, and the ability to balance customer value, business goals, risks, and delivery commitments. Responsibilities: Own and maintain a healthy, prioritized backlog that aligns with business goals, customer needs, and product strategies. Translate product roadmaps and priorities into features, user stories, and acceptance criteria that teams can execute. Lead backlog refinement activities to ensure work is ready, well-defined, testable, and aligned with delivery standards. Prioritize work based on customer value, business impact, risk, dependencies, and team capacity. Serve as the voice of the customer and ensure delivery teams understand stakeholder and business needs. Partner with Product Managers, Business Analysts, Architects, Engineers, QA, and Operations teams to define and deliver solutions. Approve completed work and validate that features meet requirements, quality standards, and customer expectations. Use Jira or similar Agile tools to manage backlog health, story progress, blockers, and dependencies. Support Agile ceremonies, including PI Planning, sprint planning, backlog refinement, reviews, retrospectives, demos, and Inspect & Adapt activities. Identify and resolve risks, blockers, dependencies, and prioritization conflicts, escalating when needed. Coordinate release readiness activities, including communications, documentation, user readiness, and post-release validation. Monitor delivery, quality, customer feedback, and operational metrics to improve team performance and outcomes. Lead, coach, and develop Product Owners and Agile team members on backlog management, story writing, prioritization, and customer value delivery. Promote Agile principles, collaboration, continuous improvement, innovation, and a customer-first mindset. Qualifications: Bachelor's degree or equivalent work experience. Strong experience as an Agile Product Owner in Scrum, Kanban, SAFe, ART, or other large-scale Agile environments. Experience translating business and customer needs into features, user stories, and actionable backlog items. Proven ability to manage backlogs, acceptance criteria, definitions of ready, and definitions of done. Strong understanding of Agile planning, backlog refinement, sprint planning, PI Planning, and release management. Experience working with Jira or similar Agile project management tools. Ability to build strong relationships and influence stakeholders across business and technology teams. Strong communication, facilitation, prioritization, negotiation, and decision-making skills. Experience coaching Product Owners and improving Agile delivery practices. Ability to manage competing priorities, navigate ambiguity, and resolve dependencies and risks. Strong customer focus with the ability to balance business value, technical feasibility, and delivery commitments. Measures of Success: Backlogs are well-managed, prioritized, and aligned with customer and business goals. Teams consistently deliver clear, testable, high-quality solutions. Stakeholders have visibility into progress, risks, dependencies, and release readiness. Agile teams deliver predictable business value and improved customer outcomes. Product Owners demonstrate strong backlog management, prioritization, and customer-focused decision-making. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 129,500 - 215,800 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Define and advance enterprise content and personalization strategy to enhance customer experiences across digital channels. | 7+ years in product strategy or digital experience with expertise in headless CMS, composable architectures, and cross-functional leadership. | The job profile for this position is Product Strategy Senior Advisor, which is a Band 4 Senior Contributor Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. Role Summary The Product Strategy Senior Advisor – Content Platforms & Personalization is responsible for defining and advancing the enterprise strategy for content capabilities that power personalized customer experiences across digital and communication channels. This role provides strategic counsel to senior leadership on significant content, personalization, and customer engagement initiatives, often requiring coordination across business, technology, operations, marketing, and digital organizations. The advisor serves as a product-minded and strategic translator between business stakeholders and technical teams, driving the development of product definitions, solution strategies, and implementation plans that optimize content management, personalization, and customer engagement capabilities. This leader establishes and executes the vision for headless content management, dynamic content assembly, reusable content architecture, and omni-channel content delivery, enabling scalable inbound and outbound customer communications across web, mobile, email, SMS, push notifications, contact center experiences, and emerging channels. Key Responsibilities Enterprise Product Strategy & Portfolio Management · Provide counsel and strategic recommendations to senior leadership regarding content, personalization, and customer engagement strategies. · Drive development of product definitions, capability roadmaps, and solution plans that optimize enterprise content and personalization investments. · Evaluate business opportunities and emerging technologies to define and evolve the content and personalization portfolio. · Analyze market trends, customer expectations, competitive landscapes, and digital experience innovations to identify opportunities for both parity and differentiation. · Develop and maintain strategic roadmaps that align business priorities, customer experience goals, and technology investments. · Establish strategies, operational objectives, and governance approaches for enterprise content and personalization capabilities. Headless Content & Dynamic Experience Enablement · Lead the strategy and adoption of headless and composable content management capabilities across the enterprise. · Define scalable solutions for modular content creation, content reuse, metadata management, and dynamic content delivery. · Drive implementation of content-as-a-service capabilities that enable rapid deployment across channels and customer journeys. · Partner with architecture and engineering teams to ensure content platforms support enterprise scalability, flexibility, and personalization objectives. · Develop enterprise standards, best practices, and governance models for dynamic content management. Personalization & Omni-Channel Engagement · Shape and deliver personalization capabilities that dynamically tailor content based on customer context, behaviors, preferences, business rules, and AI-driven insights. · Enable consistent content experiences across inbound and outbound customer touchpoints, including web, mobile applications, email, SMS, push notifications, customer portals, and service channels. · Define strategies that improve relevance, engagement, conversion, adoption, and customer satisfaction through personalized experiences. · Collaborate with product, digital, marketing, communications, data, analytics, and CX teams to operationalize personalization at scale. AI, Innovation & Solution Development · Identify opportunities where AI, automation, and advanced analytics can improve content operations, content creation, governance, targeting, and customer engagement. · Develop innovative value propositions and feature strategies that enhance enterprise content and personalization capabilities. · Evaluate solution alternatives and recommend approaches balancing customer value, business outcomes, technical feasibility, and operational efficiency. · Lead complex initiatives through experimentation, piloting, measurement, and enterprise-scale adoption. Cross-Functional & Influence · Lead highly visible, cross-functional strategic initiatives that span multiple business and technology organizations. · Influence stakeholders at all levels without direct authority to drive alignment, commitment, and execution. · Interpret complex internal and external business challenges and recommend solutions and best practices. · Serve as a trusted advisor and recognized subject matter expert on content strategy, personalization, and digital experience capabilities. · May lead large-scale strategic programs, workstreams, or enterprise transformation initiatives. Scope & Impact · Leads enterprise-level product strategy initiatives involving content management and dynamic content delivery. · Solves highly complex business and technology challenges using broad strategic perspective and deep subject matter expertise. · Focuses on thought leadership, capability development, and innovation across multiple disciplines. · Influences enterprise investment decisions, operating models, governance frameworks, and future-state content strategies. · Drives measurable business outcomes such as increased engagement, improved customer experience, content reuse, operational efficiency, speed-to-market improvements, and reduced content management complexity. · Recognized internally as a trusted advisor and "go-to" expert for the most complex content strategy, personalization, and digital experience initiatives. Required Experience · 7+ years of experience in Product Strategy, Product Management, Content Management, Digital Experience, Marketing Technology, Customer Experience, Personalization, or related disciplines. · Demonstrated experience developing and executing enterprise product strategies and capability roadmaps. · Deep experience with content management platforms, including headless CMS, composable architectures, dynamic content delivery, and content operations. · Experience supporting omni-channel customer experiences and communications across both inbound and outbound engagement channels. · Proven ability to evaluate market opportunities, emerging technologies, customer needs, and business priorities to shape strategy and investment decisions. · Strong experience leading cross-functional initiatives and influencing executive stakeholders in a highly matrixed organization. Preferred Qualifications · Experience with Adobe Experience Manager, Contentful, Sitecore, Optimizely, Acquia, or other headless/composable CMS platforms. · Experience with personalization platforms, customer data platforms (CDPs), AI-driven decisioning platforms, and marketing technology ecosystems. · Experience implementing dynamic content solutions supporting enterprise personalization programs. · Understanding of AI-enabled content creation, content optimization, recommendation engines, and intelligent customer engagement capabilities. · Experience driving enterprise transformation initiatives involving content modernization, personalization, or digital experience evolution. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 120,300 - 200,500 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Lead and develop product managers to define and execute product strategy with a focus on AI and customer experience. | 8+ years product management experience, leadership skills, knowledge of AI and automation, strategic thinking, and stakeholder management. | Candidates who reside within 50 miles of the following locations may be asked to work in person three days per week: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, or Scottsdale, AZ. We are seeking an experienced and forward-thinking Product Strategy Director to lead, coach, and scale a high-performing team of product managers. This role is accountable for defining and executing product strategy, overseeing the end-to-end product lifecycle, and delivering innovative solutions that drive exceptional customer experiences, operational efficiency, and measurable business outcomes. The Director partners closely with engineering, operations, data, design, and business stakeholders to ensure alignment with organizational objectives and long-term success. This role is responsible for evolving the product portfolio as technology advances, with a strong focus on applied AI, large language models (LLMs), automation, and modern product development practices. The ideal candidate brings a pragmatic, forward-looking perspective—balancing innovation with scalability, risk, and governance—while translating strategy into actionable roadmaps and measurable results. RESPONSIBILITIES Leadership & Team Development: Lead, coach, and develop a team of product managers across multiple products or product lines Foster a culture of customer-centricity, innovation, accountability, and continuous improvement Establish clear goals, roles, and career development paths Drive excellence in product discovery, delivery, and outcomes-based decision making Product Vision & Strategy: Define and communicate a clear product vision aligned with enterprise goals Own and evolve product roadmaps to maximize customer value and business impact Identify opportunities to leverage technology, data, and process improvements Drive adoption of AI, LLM-enabled capabilities, automation, and emerging development approaches Evaluate emerging technologies to inform strategy Balance innovation with scalability, governance, and risk management Product Development & Delivery: Oversee the full product lifecycle from ideation through launch and optimization Guide teams in modern product management and agile development practices Promote use of AI-assisted development tools and rapid prototyping Partner with engineering and data teams to ensure AI solutions are secure and compliant Encourage experimentation while maintaining governance frameworks Stakeholder Engagement & Influence: Build strong relationships with senior leaders and cross-functional partners Communicate product strategy, progress, risks, and outcomes clearly Align stakeholders on priorities and success metrics Translate complex concepts into executive-level insights Market, Customer & Trend Analysis: Monitor industry trends and competitive landscape Incorporate customer insights and market research into product strategy Ensure products are differentiated and deliver maximum value QUALIFICATIONS Bachelor's degree or higher strongly preferred or equivalent work experience required 8+ years of product management experience required 3+ years in a people leadership role highly preferred Solid experience developing, coaching and retaining high-performing product managers is highly preferred Working knowledge of applied AI, large language models (LLMs), and automation concepts required Ability to translate technical possibilities into customer and business value is required Proven success managing multiple, complex product portfolios Experience delivering technology-enabled solutions in a regulated/complex environment preferred Strong strategic thinking and data-driven decision making Deep understanding of product discovery and agile practices Excellent communication and stakeholder management Ability to lead through ambiguity Experience delivering business outcomes through product solutions Experience with rapid prototyping and experimentation Ability to explain complex concepts to varied audiences Able to travel up to 25% as needed If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 161,900 - 269,800 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Set strategy for product growth enablement and portfolio priorities, lead sales asset development, and translate market insights into product roadmap recommendations. | Bachelor's degree with over 10 years in product strategy or growth enablement, including 5+ years people leadership and proven executive stakeholder influence. | The Director, Product Growth Enablement & Innovation sets the direction for Product growth enablement, solution positioning, and portfolio investment priorities. This role is designed to create clarity, focus, and consistency in how product value is defined, enabled, and scaled across the organization. The Director establishes the vision, operating model, and standards that ensure product capabilities, value propositions, and outcomes are clearly articulated, competitively differentiated, and effectively supported throughout the go‑to‑market lifecycle. Working in close partnership with Product, Growth, Marketing, Sales, Proposal, Operations, IT, and Executive leaders, the Director influences product and go‑to‑market decisions, improves win rates, and ensures Product portfolio investments are aligned to enterprise priorities and long-term growth objectives. Core Responsibilities Strategy Set and own the overall strategy for product growth enablement and solution positioning Lead planning for enablement coverage, priority initiatives (e.g. Internal Trainings, special events, etc.), and RFP support capacity Product Growth Enablement Leadership Establish expectations and standards for how product positioning and materials evolve in response to market, buyer, and competitive change Represent the Product Strategy & Management organization in executive forums, planning cycles, and strategic initiatives Serve as a senior escalation point for complex deals, high‑stakes RFPs, and executive‑level client engagements Documentation & Knowledge Management Define and enforce standards for solution narratives, RFP responses, sales assets, and client‑facing materials Ensure product knowledge, value propositions, and competitive insights are documented, current, and easily accessible Implement governance to maintain quality, consistency, and alignment across content Oversee development of executive‑ready sales materials Market Insights & Innovation Translate RFP activity, win/loss insights, sales feedback, and client input into clear recommendations that inform product roadmap and positioning Partner with Growth and Product teams on Market Insights Exchange and feedback loops Partner closely with Product, Growth, Clinical, Operations, Technology, and Sales leaders to assess emerging opportunities and build business cases for new capabilities and solutions. Sponsor innovation and product concept forums to test ideas and inform future investments Promote a culture of continuous improvement grounded in data and measurable outcomes Leadership & Organizational Effectiveness Own organizational direction, operating cadence, and standards for Product Growth Enablement and Innovation Define success metrics and reinforce a high‑performance culture Lead, coach, and develop Product Solution Leads, setting clear expectations for strategic thinking and enterprise impact Operate with a 12–24 month forward‑looking perspective while supporting near‑term business priorities Qualifications Required Qualifications Bachelor’s degree or equivalent professional experience 10+ years of experience in product strategy, growth enablement, solutions leadership, consulting, or related roles 5+ years of people leadership experience, leading managers or senior individual contributors Proven experience setting strategy, operating models, and standards for teams operating at scale Strong ability to influence cross‑functional and executive stakeholders without direct authority Experience translating market, sales, and client insights into product or portfolio‑level decisions Demonstrated success balancing strategic planning with operational discipline Preferred Qualifications Experience in healthcare, payer services, or complex B2B solutions Background in product management, growth strategy, or enterprise enablement Experience supporting large‑scale RFPs and executive‑level client engagements Familiarity with portfolio planning, investment prioritization, and roadmap alignment If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 155,300 - 258,800 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Lead a team to diagnose business gaps and design data-driven solutions improving operational outcomes. | 8+ years in operations enablement or performance consulting in large call centers and 5+ years people leadership with a bachelor's degree preferred. | The job profile for this position is Operating Effectiveness Director, which is a Band 5 Management Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. Reporting to the Senior Director of Enablement Strategy and Partner Operations, the Director of Performance Consulting is a strategic leadership role within Operations Enablement, responsible for leading a team of performance consultants who diagnose business performance gaps and design integrated, data-driven solutions that improve operational outcomes. This role ensures that enablement investments, across training, knowledge management, quality, process, and technology, are aligned to measurable business needs and deliver sustained performance impact. The Director serves as a strategic thought partner to Operations and Enablement leadership, translating operational challenges into prioritized performance improvement strategies. Success in this role requires strong operational credibility, consultative leadership, and the ability to influence outcomes in a highly matrixed environment. KEY RESPONSIBILITIES: Define and own the performance consulting strategy for USE Employer, Pharmacy Benefit, and Coverage Review Operations and related lines of business. Establish standardized performance consulting methodologies, diagnostic frameworks, and engagement models. Ensure consistent intake, prioritization, and scoping of performance consulting requests. Balance proactive identification of systemic performance risks with responsive support for emergent operational needs. Stay current with industry trends and advancements in human performance consulting technologies and best practice to ensure the organization’s performance enablement strategies remain at the forefront of innovation. Partner with Operations leaders to clarify business objectives, success metrics, and performance expectations. Translate diagnostic insights into recommendations spanning learning, KM, quality, process improvement, and technology, while ensuring solutions are right-sized, scalable, and aligned to operational realities. Partner closely with Learning Experience Design, Knowledge Management, Quality, and Platform Enablement leaders to ensure cohesive execution of performance solutions. Define success measures and leading/lagging indicators for performance consulting engagements. Leverage OKRS and operational KPIs - quality data, training effectiveness metrics, adoption data, etc. - to evaluate impact, refine consulting approaches, improve solution effectiveness, and inform future investments. Serve as a trusted strategic thought partner to senior Operations and Enablement leaders. Influence decision-making through data-driven insights and clear articulation of performance trade-offs. Lead, coach, and develop a high-performing team of Performance Consultants. Build consultative capability across the team, including diagnostic rigor, stakeholder influence, and executive communication. Foster a culture of curiosity, ownership, and continuous improvement. QUALIFICATIONS: Bachelor’s degree is strongly preferred, advanced degree or professional certifications preferred. 8+ years of experience in operations enablement, performance consulting, learning, quality, and operational excellence within a large scale customer operations call center environment. 5+ years of progressive people leadership experience with a demonstrated ability to build and develop high-performing teams. Strong executive presence with a track record of effectively engaging with a broad range of high-level stakeholders. Demonstrated experience leading and establishing Human Performance Improvement (HPI) initiatives, including building organizational capability and applying data drive methods to improve outcomes at scale. Proven experience diagnosing and improving performance in complex, high-volume operations. Strong understanding of performance drivers across training, knowledge management, quality, process, and technology. Demonstrated ability to influence senior stakeholders without direct authority. Strong executive presence with the ability to communicate complex insights clearly and persuasively. Strategic and analytical mindset with an enterprise-wide perspective. Experience operating effectively in highly matrixed, evolving environments. Leadership style grounded in empathy, accountability, and partnership. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 149,300 - 248,800 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan and long term incentive plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Lead and define digital product strategy and roadmap across healthcare products, driving cross-functional teams and AI innovation. | Requires proven leadership in digital product strategy within healthcare, executive influence, and managing web/mobile portfolios in complex environments. | The job profile for this position is Product Strategy Senior Director, which is a Band 5 Management Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. The Senior Director, Product Strategy is an enterprise leadership role responsible for defining and delivering the end-to-end digital product strategy across a complex portfolio of products and experiences. They will be the leader and primary digital point of contact across: Express Scripts PBS, Express Scripts and EnGuide Pharmacy, Evernorth and Accredo. This role serves as a single point of accountability for the digital product portfolio – owning how digital solutions address prioritized business and customer needs – while translating shared priorities into product strategy, roadmap and delivery. This leader operates at the intersection of product, engineering, design, engagement, platform, data, and business leadership to drive consistency, speed, and impact across a multi-product ecosystem. Through a data-driven, test-and-learn approach, they ensure the right work is prioritized, teams are aligned, and digital solutions deliver meaningful results for customers and the business. DUTIES AND RESPONSIBILITIES Define and Lead Product Strategy Establish and articulate a clear, enterprise-level product vision and long-term roadmap Translate business priorities into actionable product strategies and delivery plans Drive alignment of product strategy across multiple teams and stakeholder groups Own End-to-End Product Experience Lead the strategy and execution of integrated, cross-channel digital experiences Ensure consistency and quality across all customer touchpoints and product interactions Drive Value-Based Prioritization Lead value-based prioritization of product investments based on business impact, customer outcomes, and data insights Champion a test, learn, and scale mindset to continuously improve product performance Enterprise Leadership & Stakeholder Alignment Serve as a strategic leader and influencer, aligning stakeholders around a unified product strategy while maintaining clear accountability for digital product outcomes and execution Navigate complex organizational dynamics to enable clear decision-making and execution AI, Innovation & Market Leadership Drive best-in class use of AI and disruptive technologies at pace Stay ahead of industry and technology trends to drive innovation and differentiated digital experiences Ensure product strategy is continuously informed by competitive and industry analysis, emerging digital capabilities, and voice of the customer insights; synthesizing these inputs into prioritization decisions and initiative design Team Leadership & Talent Development Build, lead, and develop high-performing product teams Lead and develop digital product leaders and product owners supporting web and mobile experiences Foster a culture of accountability, innovation, and continuous improvement Data-Driven Decision Making Leverage analytics to identify opportunities, measure performance, and optimize outcomes Ensure product strategies are grounded in measurable business and customer value Cross-Functional Integration Partner closely with product, engineering, design, content, analytics, and operations teams to deliver cohesive solutions Ensure seamless coordination across teams to drive end-to-end value delivery QUALIFICATIONS Proven experience leading digital product strategy within healthcare, with a strong focus on patient and customer communication experiences Demonstrated track record of building and scaling product organizations - not just managing existing teams Experience leading web and mobile product portfolios and delivering integrated, omnichannel digital experiences Strong understanding of emerging digital channels and technologies, with experience deploying innovative capabilities at scale Demonstrated ability to influence senior executives and drive enterprise-wide alignment Strong strategic mindset with the ability to translate vision into execution and measurable outcomes Experience operating in complex, highly matrixed environments with multiple stakeholders Deep expertise in data-driven product management and decision making LEADER EXPECTATIONS As a top leader in the digital space, we are innovating and driving our product organization forward. Leaders and teams are expected to operate as trusted collaborators – connecting priorities across the organization in partnership with their engagement and platform peers, applying systems thinking, leveraging AI and emerging capabilities, and using data-driven insights to drive aligned decisions and measurable outcomes. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 183,500 - 305,800 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan and long term incentive plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.