The Cigna Group

Lead teams supporting clinical operations, custom client implementations, and specialty pharmacy initiatives while optimizing processes and applying automation. | Requires a BSPharm or PharmD, an active pharmacist license, at least five years of relevant healthcare or pharmacy benefit management experience, and two years of leadership experience. | The Clinical Program Manager, Custom Implementation & Operations Support Services, leads Clinical Program Advisors and analysts supporting clinical program operations, custom client implementations, specialty programs, analyst services, and operational process improvements. This leader partners across clinical, implementation, product, technology, business, and Global Service Partners to translate requirements into accurate, timely, and sustainable operational solutions. The role provides strategic and day-to-day leadership across custom client support, specialty program implementation, operational governance, data quality, process optimization, and ongoing pharmacy benefit and clinical configuration activities. Primary Responsibilities • Lead, coach, and develop clinical operations analysts and support resources. • Oversee Clinical Operations Support Services, Specialty, Analyst Support Services, and Custom Support Services activities. • Manage operational support for specialty programs, Pathwell, preventive programs, and other high-maintenance clinical initiatives. • Lead the development of new operational processes for products and projects, establish sustainable maintenance models, and transition ongoing ownership to the appropriate operational teams. • Partner with matrix stakeholders to gather requirements, assess operational impacts, and develop implementation approaches. • Drive continuous improvement by identifying and leveraging automation and AI solutions to enhance team efficiency, data quality, workflow optimization, and operational scalability. • Oversee and support Rx Configuration PBAB requests responsible for exception review, consultation, risk and feasibility assessment. • Ensure accurate and timely execution of custom client requests, utilization management setups, drug list maintenance, and operational support services. • Develop and maintain standard operating procedures, job aids, governance processes, and team documentation. • Manage issue resolution, escalations, risk identification, and corrective action plans. • Collaborate with technology, product, implementation, and operational partners to support new products, enhancements, and strategic initiatives. • Support audit readiness, quality reviews, compliance activities, and operational controls. • Monitor operational performance, service levels, capacity, and workload distribution. • Lead cross-functional projects and organizational initiatives. • Identify staffing, training, and development needs while building team capabilities and reducing key-person dependencies. • Foster a culture of collaboration, accountability, adaptability, innovation, and continuous improvement. Required Qualifications • Pharmacy degree (BSPharm or PharmD) and an active pharmacist license in good standing. • Five or more years of healthcare, pharmacy benefit management, clinical operations, or related experience. • Relevant experience supporting custom client programs and solutions within pharmacy benefit management or clinical operations. • Strong understanding of existing high-level-of-effort products and the operational processes required to maintain them. • Two or more years of leadership or people-management experience. • Demonstrated ability to lead operational teams in a highly matrixed environment. • Strong project management, organizational, analytical, and problem-solving skills. • Excellent verbal and written communication skills. • Ability to manage multiple priorities and competing deadlines. • Ability to influence stakeholders across business, operational, and technical organizations. • Proficiency with Microsoft Office, including Excel and PowerPoint. Preferred Qualifications • Experience in pharmacy benefit management, formulary management, utilization management, or clinical configuration. • Experience supporting specialty pharmacy programs and custom client implementations. • Knowledge of DCRS, CRS, FRS, Polaris, FIT, or related clinical configuration systems. • Experience working with offshore or geographically distributed teams. • Pharmacy, healthcare operations, or clinical program management background. The Clinical Program Manager, Custom Implementation & Operations Support Services, leads Clinical Program Advisors and analysts supporting clinical program operations, custom client implementations, specialty programs, analyst services, and operational process improvements. This leader partners across clinical, implementation, product, technology, business, and Global Service Partners to translate requirements into accurate, timely, and sustainable operational solutions. The role provides strategic and day-to-day leadership across custom client support, specialty program implementation, operational governance, data quality, process optimization, and ongoing pharmacy benefit and clinical configuration activities. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 106,000 - 176,600 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

You would turn architecture and business requirements into reusable production data products, build physical data structures and CI/CD pipelines, and collaborate to deliver stable, scalable solutions. | The role requires 7+ years in analytics engineering or an equivalent role, including proficiency in Databricks, Spark, SQL, Python, and CI/CD. | The job profile for this position is Data Management Strategy & Governance Senior Advisor Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. Job Description The Data Builder is the hands-on builder responsible for turning architectural design and business requirements into trusted, reusable data products through MVP that are production grade. Reporting to the Senior Director, Data Operations & Data Management, this role builds to the enterprise-agnostic Silver foundation designed by Data Architecture and co-designs and builds Gold data products where business logic, metrics, and functional knowledge live. This is a hands-on individual contributor role — the build authority that blends business fluency and data engineering discipline in equal measure, authoring Gold data products that answer the question the first time and building them to production standard. This role is a critical execution counterpart to Data Architecture and Data Analysis, Products & Integration, building faithfully against their designs and requirements and compressing the path from new data to a production-grade, reusable asset. It is an exciting opportunity to join the team transforming how Cigna builds and reuses data — delivered through MVP. Key Responsibilities Rapid Build & Delivery Build architecture’s designs and analysis’s requirements into production-ready solutions through MVP. Work new and unfamiliar data quickly into a working solution that answers the business question at hand. Refactor learning-stage and bespoke work into durable, reusable, production-ready assets. Silver — Build to Architecture’s Design Build the physical Silver structures to the enterprise-agnostic Silver model and reference patterns designed by Data Architecture. Implement the design faithfully and promote it to production through governed CI/CD pipelines. Capture business context and metadata at build, and hand off to trusted partner teams as readiness allows. Gold — Democratized, Delivered Through MVP Treat the Gold layer as democratized — Data Operations may own specific Gold assets and assists other teams in building theirs. Deliver Gold solutions through build-through-MVP, promoted to production-grade through governed CI/CD pipelines regardless of owner. Uphold the build standards and guardrails any Gold solution must meet, so a federated Gold layer stays stable and production-grade across owning teams. Engineering Discipline & Production Readiness Build to production standards from day one so the lift from MVP to production is simple, not a rebuild. Apply consistent development patterns, naming conventions, and build standards with specific focus on the connectivity across all data products to create a more connected data ecosystem. Move work through the CI/CD pipeline — develop, test, and productionize — clearing quality, security, and cost checks on first pass. Apply AI and automation to accelerate build and testing without bypassing governance, security, or quality expectations. Partnership & Collaboration Partner with Data Architecture — building to their Silver design and co-designing Gold within the standards they set. Partner with Data Analysis, Products & Integration — who bring the requirements, business rules, and acceptance criteria this role builds against. Partner with Platform Engineering / IT and DevOps & AI Enablement — who own ingestion, pipelines, and the automation frameworks this role builds on. Partner with data science and business analytics teams so Gold data products serve their models, analyses, and decisions. Set the design and hold Data Operations standards across the Hyderabad Data Operations team and outside service partners as part of a global delivery model. What This Role Is Not Not a pure data engineering or platform role. Not the owner of the enterprise Silver model. Not the primary business-engagement or requirements role. Not the owner of the Gold layer, which is democratized across teams. Not a governance policy, stewardship, or BI reporting role. This role exists to build real data solutions that get used — designed for the business, engineered to last, delivered through MVP. Required Experience & Capabilities 7+ years building production-grade data solutions, with demonstrated depth in analytics engineering or equivalent business-plus-build work. A genuine 50/50 blend of business fluency and hands-on engineering discipline. Hands-on experience with Databricks, Spark, Unity Catalog, SQL, and Python. Familiarity with Snowflake and Teradata in addition to a Databricks-first stack. Expert knowledge of dimensional and medallion (Silver / Gold) modeling within an enterprise-agnostic data model. Working knowledge of CI/CD pipelines, automated code evaluation, and controlled promotion to production. Strong software-engineering discipline — version control (Git), code review, and efficient, reusable code. Performance-tuning and cost-optimizing Spark and SQL transformations at scale. Familiarity with data governance and cataloging tooling such as Collibra. Automated data-quality testing and validation built into every solution. Demonstrated ability to learn a new data domain fast and turn business logic into reusable data products. Demonstrated ability to apply AI and automation to accelerate build while preserving quality and governance. Experience in complex, regulated enterprises preferred; healthcare or PBM data a plus. Measures of Success New data reaches a trusted, production-grade asset in a short cycle time. Gold data products are delivered and reused across use cases, with democratized ownership held to a common build standard. Silver builds implement architecture’s design faithfully and are handed off without loss of quality. Solutions reach production through governed CI/CD pipelines, clearing quality, security, and cost gates on first pass. Build acceleration through AI and automation is achieved without compromising governance, quality, or security controls. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 115,200 - 192,000 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Design and support customer identity solutions with Auth0 and Okta, onboard applications with development teams, and automate identity infrastructure. | Requires enterprise Okta or Auth0 experience, identity protocol expertise, Terraform-based infrastructure as code, and passwordless authentication experience. | We are looking for a Senior Customer Identity and Access Management (CIAM) Engineer to join our Identity Engineering team. In this role, you will design, build, and support secure customer identity solutions using Auth0 and Okta. You will work closely with application development teams to onboard and connect applications to modern identity platforms. You will help support secure sign-in experiences, including Single Sign-On (SSO), Multi-Factor Authentication (MFA), federation, customer registration, and passwordless authentication. This role will also help improve how identity solutions are built and managed through automation. You will use Terraform, GitHub, GitOps, and CI/CD practices to help move identity management from manual processes to a scalable, automated, and developer-friendly platform. The ideal candidate has strong experience with customer identity, authentication, authorization, federation, and modern passwordless technologies. Responsibilities: Partner with application teams to design and build secure integrations with Auth0 and Okta. Lead application onboarding, including SSO, MFA, federation, and customer registration. Design, build, and support CIAM solutions for millions of customer identities. Build and manage identity infrastructure using Terraform, GitHub, and GitOps. Create reusable tools, modules, and automated processes to make application onboarding easier. Build and support passwordless authentication using passkeys, FIDO2, and WebAuthn. Configure authentication policies, adaptive access controls, MFA policies, and customer identity journeys. Build federation solutions using OAuth 2.0, OpenID Connect (OIDC), SAML, SCIM, and JWT. Work with security, architecture, and development teams to follow enterprise security standards. Troubleshoot complex authentication, authorization, identity, and federation issues. Support CI/CD pipelines and automated identity platform deployments. Help develop identity standards, reference architectures, and engineering best practices. Document solution designs, integration patterns, and operating procedures. Support modernization efforts focused on automation, self-service capabilities, monitoring, and scalability. Qualifications: Required Hands-on experience implementing and supporting enterprise-scale Okta and/or Auth0 platforms. Strong knowledge of OAuth 2.0, OIDC, SAML, and SCIM. Strong experience with federation and Single Sign-On (SSO). Experience implementing and supporting Multi-Factor Authentication (MFA). Experience designing and deploying passwordless authentication solutions. Strong understanding of passkeys, FIDO2/WebAuthn, device-based authentication, and risk-based authentication. Experience supporting customer registration and account recovery journeys. Experience implementing Infrastructure as Code (IaC) with Terraform. Strong experience with GitHub, including Git workflows, pull requests, and code reviews. Experience with GitOps deployment models and CI/CD pipelines. Experience with monitoring and operational tools such as Splunk, ServiceNow, Jira, or similar platforms. Preferred Experience with Policy as Code and governance automation. Experience supporting customer identity platforms in regulated environments. Experience building self-service tools for developers and application onboarding. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 124,600 - 207,600 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

You would lead intake, prioritization, sequencing, and delivery across a platform team, manage delivery professionals, and improve release reliability and throughput. | The role requires 10+ years in progressive technology program or portfolio management, significant people management, and a bachelor's degree; advanced degrees or relevant certifications are preferred. | Job Description Nova IT Project Management Director will own intake, prioritization, sequencing, dependency management, delivery flow, and release execution across the Nova Platform team. The Director establishes the delivery system that connects product priorities, architecture decisions, engineering capacity, quality requirements, and release commitments, creating transparency and predictability across the Left Arm. This leader will manage a team of delivery and project-management professionals and partner closely with Product and Platform Engineering, Product Management, Architecture, Build Quality, DevSecOps, the Orchestration Hub, and Right Arm teams. The role is accountable for delivery governance, integrated planning, risk and issue management, executive reporting, and continuous improvement in throughput, cycle time, and release reliability. Core Responsibilities Include Delivery Strategy & Operating Model Define and operate the delivery model, including intake, prioritization, planning cadence, governance, and escalation pathways. Turn product and platform priorities into clear plans, milestones, release commitments, capacity needs, and accountable ownership. Establish consistent delivery practices across engineering teams while allowing fit-for-purpose execution at the workstream level. Align delivery plans with architecture, quality, security, infrastructure, data, and operational-readiness requirements. Ensure Left Arm plans connect to the integrated Nova roadmap and cross-arm milestones. Flow, Dependency & Release Management Own sequencing, dependency management, milestone tracking, and release coordination across the software factory. Identify bottlenecks, conflicting priorities, capacity constraints, and cross-team risks before they affect committed outcomes. Coordinate release scope, readiness activities, decision points, and communications across engineering and partner teams. Partner with the Orchestration Hub and Right Arm planning leaders on dates and dependencies that cross organizational boundaries. Create escalation and recovery plans when delivery performance moves outside agreed tolerances. Performance, Governance & Reporting Establish metrics and scorecards for predictability, throughput, cycle time, work in progress, dependency health, quality, risk, and release reliability. Provide concise, decision-ready reporting to Nova leadership, highlighting outcomes, tradeoffs, risks, and actions required. Maintain disciplined risk, issue, assumption, dependency, and decision management across the portfolio. Use delivery data to identify systemic constraints and drive continuous improvement across teams and processes. Ensure commitments, changes, decisions, and readiness evidence are documented and transparent. People & Stakeholder Leadership Lead and develop a team of project, program, release, and delivery-management professionals. Build strong partnerships across Product, Engineering, Architecture, Quality, Security, Infrastructure, Data, Finance, and business teams. Facilitate resolution of cross-functional conflicts and maintain focus on enterprise outcomes. Manage delivery resources, vendor support, budgets, and capacity within the function. Promote an accountable, fact-based, and collaborative culture that enables rapid escalation and resolution. Critical Leadership Competencies Drives Vision and Purpose: Connects the role’s work to Nova’s broader transformation objectives and communicates a clear path forward. Delivers Results: Creates accountability, removes barriers, and drives measurable outcomes under demanding timelines. Manages Complexity: Synthesizes complex and sometimes conflicting information to establish practical solutions. Decision Quality: Makes sound, timely decisions using technical, delivery, risk, and business considerations. Collaborates: Builds effective partnerships across engineering, architecture, product, delivery, and business teams. Communicates Effectively: Provides clear, concise, and audience-appropriate communications, recommendations, and escalations. Manages Ambiguity: Establishes direction and momentum where requirements, solutions, or precedents are still emerging. Instills Trust: Builds credibility through transparency, expertise, follow-through, and sound judgment. Balances Stakeholders: Anticipates and reconciles competing priorities across product, engineering, architecture, quality, and business partners. Directs Work: Sets clear priorities and accountability for delivery professionals and cross-functional execution teams. Critical Technology Competencies Demonstrated expertise in technology program, portfolio, delivery, release, and dependency management. Experience operating Agile, Waterfall, and hybrid delivery models across complex engineering environments. Strong knowledge of software-development lifecycles, architecture governance, quality gates, DevSecOps, and production-readiness practices. Experience establishing delivery metrics, executive scorecards, dashboards, and data-driven improvement routines. Strong financial, capacity, vendor, resource, risk, and portfolio-management capabilities. Ability to translate technical complexity into clear plans, decisions, and executive communications. Qualifications Bachelor's degree or equivalent related experience required; advanced degree and relevant program-management certification preferred. 10+ years of progressive technology program, portfolio, project, or delivery-management experience, including significant people-management experience. Demonstrated experience leading complex enterprise technology portfolios or transformation programs. Proven success establishing scalable governance, integrated plans, performance measures, and executive reporting. Experience managing teams, budgets, vendors, capacity, delivery risks, and cross-organizational dependencies. Exceptional facilitation, negotiation, problem-solving, written communication, and presentation skills. Experience in healthcare, pharmacy benefit management, regulated technology, or similarly complex environments preferred. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 155,900 - 259,900 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Lead the systems, processes, and tools that help value-based care programs scale, while driving operational excellence, resource planning, and continuous improvement across the team. | Requires at least seven years in business operations, program management, or process improvement, strong analytical, leadership, and communication skills, experience with operational platforms and cross-functional initiatives, and a bachelor's degree. | Are you passionate about building the operational foundation that enables innovation and growth? As the Senior Manager, Business Operations Enablement, you will lead the systems, processes, tools, and capabilities that help value-based care programs scale successfully across the organization. Supporting initiatives such as Collaborative Accountable Care (CAC), Hospital Collaborative Care (HCC), specialty value-based programs, and emerging pilots, you will create the operational infrastructure that transforms strategy into sustainable execution. In the Senior Manager role, you will partner across Value-Based Care Program Management & Operations, Business Readiness, Design & Innovation, Provider Network & Relations, Analytics, Technology, and other key stakeholders to drive operational excellence, continuous improvement, automation, and organizational scalability. You will lead a high-performing team focused on delivering efficient, measurable, and repeatable business outcomes while enabling growth across the value-based care portfolio. Key Responsibilities Drive Operational Excellence and Business Enablement Lead the strategy, governance, and execution of business enablement capabilities that support operational consistency, scalability, and organizational effectiveness. Create visibility into operational priorities, risks, resource needs, and performance to support informed decision-making. Partner with leaders across the organization to improve business processes, strengthen operating models, and enhance organizational readiness. Advance Tools, Data, and Automation Serve as the business owner for CCOP and related operational platforms, ensuring tools, reporting, and data remain aligned to evolving business needs. Drive automation and workflow improvements that reduce manual effort, increase efficiency, and improve operational controls. Establish standards for data integrity, reporting quality, and user adoption across operational systems. Enable Resource Planning and Business Performance Develop capacity planning and forecasting capabilities that support workload management, resource optimization, and strategic planning. Deliver actionable insights through dashboards, reporting, and performance metrics that improve operational outcomes. Identify emerging capacity risks and recommend solutions that support sustainable growth. Lead Continuous Improvement and Knowledge Management Simplify and standardize processes to improve efficiency, reduce risk, and enhance the user experience. Establish documentation, playbooks, and knowledge-sharing practices that promote consistency and organizational learning. Champion a culture of continuous improvement, innovation, and operational maturity. Inspire and Develop High-Performing Teams Lead, coach, and develop a team responsible for business enablement, operational excellence, analytics, tools, process improvement, and knowledge management. Foster an inclusive, collaborative environment that encourages growth, accountability, and innovation. Align team priorities to business objectives and empower employees to deliver meaningful results. Required Qualifications 7+ years of experience in business operations, operational excellence, business enablement, program management, process improvement, or related disciplines. Experience leading cross-functional initiatives and influencing stakeholders across multiple functions. Experience managing business-owned systems, operational platforms, or enterprise tools. Demonstrated ability to translate business needs into operational solutions and technology requirements. Strong analytical, problem-solving, organizational, and strategic planning skills. Excellent communication, facilitation, and presentation skills. Experience leading and developing high-performing teams. Preferred Qualifications Bachelor's degree in Business Administration, Healthcare Administration, Operations Management, Information Systems, or a related field. Experience in healthcare, value-based care, provider operations, network operations, contracting, or clinical operations. Experience with CCOP, workflow platforms, operational databases, or process management tools. Experience with Power BI, SQL, SharePoint, Power Platform, Smartsheet, or similar technologies. Experience building workforce planning, capacity planning, or forecasting models. Lean Six Sigma, Agile, PMP, Prosci, or other operational excellence certification. Experience leading automation, data governance, or digital transformation initiatives. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 130,700 - 217,800 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Lead U.S. employer medical customer service operations, manage a $60 million budget, and drive large-scale transformation and AI-enabled improvements. | Requires a bachelor's degree, 10+ years in operations within a customer-care environment, and expertise in financial management, contact-center technology, and large-scale service delivery. | The Senior Director, Head of Medical Call Centers, provides enterprise leadership for The Cigna Group's U.S. Employer Medical Customer Service organization, overseeing the strategic direction, operational performance, and transformation agenda across all medical service lines. This executive leader is accountable for an organization of 1,300+ direct and indirect team members, supporting more than 16 million customers, managing annual call volumes exceeding 10 million interactions, overseeing $40 million in performance guarantee commitments, and stewarding a $60 million operating budget. This role serves as a critical leader in advancing The Cigna Group's commitment to delivering exceptional healthcare experiences by driving operational excellence, innovation, quality, and customer-centric outcomes at scale. The position partners extensively with enterprise leaders across Operations, Technology, Product, Finance, Human Resources, Sales, and Service organizations to define and execute strategies that improve customer experience, enhance efficiency, optimize service delivery, and accelerate business performance. The Senior Director is responsible for establishing multi-year operational strategies, leading complex transformation initiatives, driving adoption of emerging technologies and AI-enabled capabilities, and ensuring the organization remains agile in adapting to evolving customer needs, regulatory requirements, and market demands. This leader also champions talent development, organizational effectiveness, and change leadership while fostering a high-performance culture rooted in accountability, collaboration, and innovation. This position may be based remotely or at any Cigna office location. Key Responsibilities Enterprise Leadership & Strategy Lead the strategic vision, operational execution, and continuous evolution of the U.S. Employer Medical Customer Service organization. Develop and execute enterprise-wide operational strategies that align customer experience, business objectives, financial performance, and growth priorities. Serve as a key member of the Operations leadership team, influencing organizational strategy, transformation roadmaps, and investment priorities. Establish annual operating plans, performance objectives, and workforce strategies that support corporate goals and long-term scalability. Serve as a senior advisor to enterprise leadership, shaping strategic decisions regarding customer experience, operational investments, digital transformation, and organizational priorities. Operational Excellence & Customer Experience Drive industry-leading customer experience outcomes through disciplined operational execution, quality management, and service innovation. Ensure achievement of service level commitments, performance guarantees, quality standards, and regulatory requirements across all medical customer service operations. Cultivate a culture of continuous improvement by identifying opportunities to enhance operational efficiency, eliminate friction points, and improve customer outcomes. Lead enterprise operating reviews and governance forums to assess performance, mitigate risks, and accelerate decision-making. Design and evolve the end-to-end service operating model across channels, geographies, vendors, and lines of business to ensure scalability, consistency, and sustainable growth. Transformation & Innovation Champion modernization initiatives, including AI-enabled solutions, contact center innovation, intelligent routing, automation, and emerging service technologies. Lead large-scale change management efforts related to new products, capabilities, operating models, systems implementations, and business transformations. Partner with Technology and Product organizations to evaluate, pilot, and scale innovative solutions that reduce customer effort, eliminate root-cause drivers of dissatisfaction, and improve customer and employee experiences. Foster a test-and-learn environment that accelerates innovation while maintaining operational stability and regulatory compliance. Financial & Vendor Management Maintain accountability for a $60 million operating budget while balancing service quality, productivity, customer experience, and financial outcomes. Oversee a complex service delivery ecosystem encompassing multiple operating models, technology platforms, and global supplier relationships. Provide executive oversight of third-party vendor performance, contractual obligations, and strategic partnerships to ensure alignment with enterprise objectives. Drive financial discipline and resource optimization to maximize organizational value and return on investment. Talent & Organizational Leadership Build and develop a high-performing leadership team capable of delivering results in a dynamic, highly matrixed environment. Create a culture of empowerment, accountability, inclusion, and continuous development. Lead succession planning, leadership development, and talent strategies that strengthen organizational capability and performance. Serve as an executive sponsor and mentor, fostering engagement and career growth across all levels of the organization. Enterprise Partnership & Governance Partner closely with stakeholders across Client Service, Sales, Underwriting, Finance, Technology, Product, Compliance, and Human Resources to address evolving business needs and customer expectations. Act as the senior escalation point for internal and external stakeholders, providing strategic guidance and executive resolution of critical issues. Ensure organizational readiness for audits, compliance reviews, regulatory requirements, and business continuity planning. Leverage data, analytics, and operational insights to drive informed decision-making and strategic recommendations. Preferred Executive Capabilities Proven executive leadership experience managing large-scale customer service, operations, or contact center organizations. Deep expertise in healthcare operations, customer experience, and service delivery transformation. Demonstrated success leading enterprise change, technology modernization, and AI-enabled operational strategies. Strong financial acumen with experience managing complex budgets, performance guarantees, and large-scale vendor partnerships. Ability to influence senior executives and drive results across a highly matrixed organization. Exceptional communication, stakeholder management, and strategic planning capabilities. Track record of fostering high-performing teams and building future leaders. REQUIRED SKILLS BA or BS in Business or similar discipline. 10+ years of Operations experience in a dynamic customer care environment or a Master’s degree with 8+ years relevant experience. 10+ years managing teams in a customer service environment demonstrating great people skills and strong leadership experience. Experience in staff management, contact center and large-scale operations. Understanding of service agreements, client needs, and innovation (AI, IVR, test-and-learn pilots, routing). Flexibility to execute on multiple and simultaneous initiaves in a fast-paced setting. Working knowledge of contact center technologies – keeps current with emerging changes in contact center industry and technologies. Amazon Connect, SANAS AI or Sierra are a plus. Understanding of AI and tools that enhance the customer experience. Change agency and willingness to navigate the grey. Superior written and verbal communication skills. Data-driven story-telling capabilities. Strong team building and talent management skills. Proven track record in motivating teams to achieve goals. Demonstrated effectiveness working in a highly matrixed organization. Excellent Microsoft Office skills. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 180,000 - 300,000 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Lead the enterprise newsroom’s editorial vision and content strategy, translating organizational priorities into narratives distributed across owned, earned, paid, and social channels. | Requires 10+ years in journalism, content strategy, or communications, ideally in healthcare or a regulated environment, with leadership, executive influence, and integrated content distribution expertise. | The job profile for this position is Business Communications Director, which is a Band 5 Management Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. Director, Enterprise Content Strategy & Newsrooms About the role The Cigna Group is seeking a strategic, audience-focused leader to oversee enterprise content strategy and owned external content across The Cigna Group, Cigna Healthcare and Evernorth Health Services Newsrooms. This leader will build and direct an integrated enterprise content system that translates business priorities, customer and patient needs, clinical expertise, data and research, and public affairs insights into clear, credible and useful content. The role will connect enterprise storytelling across owned, earned, paid, social, executive and internal channels so that priority stories are planned together, reach the right audiences, and deliver measurable business and reputation impact. Key responsibilities Lead enterprise content strategy Define and continually evolve the enterprise content strategy in alignment with The Cigna Group’s business strategy, enterprise narrative and priority audiences. Translate enterprise and business priorities into a focused portfolio of content themes, campaigns and editorial opportunities. Lead the enterprise editorial planning process, including annual, quarterly and always-on planning across the three Newsrooms and broader content ecosystem. Serve as a strategic adviser to senior Communications, Marketing, Social Media and business leaders on content priorities, audience strategy and owned-media opportunities. Oversee The Cigna Group’s enterprise Newsrooms Set the vision, distinctive role and strategic priorities for The Cigna Group, Cigna Healthcare and Evernorth Health Services Newsrooms. Oversee the editorial calendar and content portfolio across articles, executive perspectives, explainers, multimedia stories, research, data-driven content, podcasts, video and other emerging formats. Establish clear criteria for what should be published, where it should appear, and how it should be activated beyond the Newsroom. Maintain high standards for accuracy, clarity, credibility, accessibility, brand voice and compliance. Establish enterprise governance and operating discipline Lead a cross-functional enterprise planning forum that prioritizes key topics, audiences, moments and outcomes. Develop scalable workflows for content intake, prioritization, development, review, publishing, distribution and optimization. Create practical standards, tools and templates that help teams apply the enterprise content strategy consistently. Balance centralized enterprise direction with the expertise and needs of business, functional and channel teams. Use data, search and AI to improve content impact Refine content measurement framework aligned to audience, reputation and business outcomes. Partner with measurement and analytics teams to establish performance dashboards, benchmarks and learning agendas across the Newsrooms and content campaigns. Use audience data, search behavior, social listening, earned-media insights and content performance to refine priorities and improve results. Establish standards for SEO, answer-engine optimization and generative-engine optimization so enterprise content is readily discoverable and understandable across traditional search and AI-powered platforms. Champion responsible use of AI-enabled tools to improve research, planning, content adaptation, tagging, workflow efficiency and performance analysis. Create a test-and-learn culture that evaluates new formats, distribution methods and audience-engagement approaches. Ideal candidates will offer 12 or more years of experience in enterprise content strategy, corporate communications, content marketing, brand journalism, digital publishing, editorial leadership or a related field. Demonstrated experience leading content strategy across a large, matrixed organization with multiple businesses, brands or stakeholder groups. Proven ability to connect business strategy and audience needs to content priorities, distribution strategies and measurable outcomes. Experience leading owned-media platforms, corporate Newsrooms, content hubs or enterprise editorial programs. Strong understanding of integrated communications across owned, earned, paid, social, executive and internal channels. Experience establishing content governance, editorial planning processes and cross-functional operating models. Demonstrated ability to influence senior leaders and align stakeholders without relying solely on direct authority. Strong command of audience analytics, content performance measurement, SEO and emerging AI-driven discovery practices. Excellent editorial judgment and the ability to simplify complex health care, business, clinical and policy topics without sacrificing accuracy. Experience leading and developing high-performing teams. Ability to operate effectively in a highly regulated, fast-moving environment. Preferred qualifications Experience in health care, financial services or another highly regulated industry. Experience overseeing multiple owned-content properties or a federated content model. Familiarity with content-management platforms, audience analytics, social listening and enterprise workflow tools. Experience integrating corporate communications and marketing content strategies. Experience developing content for sophisticated external audiences, including investors, employers, policymakers, clinicians, customers and patients. Understanding of AI-enabled content workflows, answer-engine optimization and generative-engine optimization. Ability to work from a Cigan Group office 3 days a week, as directed by the business. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 152,300 - 253,800 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan and long term incentive plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Lead legal department budgeting, forecasting, and financial planning while delivering strategic analysis, spend governance, and process improvements. | Requires a relevant bachelor's degree and at least eight years in legal operations, financial planning, or business operations, with ELM and e-billing experience strongly preferred. | The job profile for this position is Business Project Principal, which is a Band 5 Senior Contributor Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. At The Cigna Group, we are building the next generation of Legal Operations—focused on greater financial clarity, stronger governance, and more informed decision-making across a complex enterprise environment. We are seeking a strategic financial leader to help design and mature the financial operating model for our Legal organization. As Director, Legal Financial Operations, you will serve as a trusted advisor to Legal leadership, shaping financial strategy and enabling better decisions through disciplined planning, forecasting, analytics, and governance. You will collaborate across Legal Operations and with enterprise partners—including Finance, Accounting, and Global Risk Management—to strengthen financial transparency, improve forecasting accuracy, and build scalable capabilities that support long-term organizational performance. This is a highly visible individual contributor role with significant enterprise impact. Responsibilities Lead the Legal organization's budgeting, forecasting, accrual, and annual financial planning processes. Develop and deliver financial reporting, dashboards, and analytics that provide meaningful insights into legal spend and operational performance. Partner with Legal leadership and enterprise stakeholders to provide financial analysis and recommendations that support strategic decision-making. Monitor financial performance, identify trends, and support resource planning and allocation decisions. Establish and maintain financial governance processes to improve the accuracy, consistency, and transparency of Legal financial data. Leverage Enterprise Legal Management (ELM) and e-billing technologies to support reporting, analytics, and operational decision-making. Drive continuous improvement initiatives to simplify, standardize, and enhance financial and operational processes. Support strategic Legal Operations initiatives and special projects as needed. Qualifications Bachelor's degree in Finance, Accounting, Business Administration, Economics, Legal Operations, or a related field. 8+ years of experience in Legal Operations, legal finance, financial planning and analysis, business operations, financial operations, accounting, or a related discipline. Experience supporting a Legal department, law firm, Legal Operations organization, or legal spend management function strongly desired. Experience leading budgeting, forecasting, accrual management, financial reporting, variance analysis, and financial planning activities. Candidates with significant business operations or financial operations experience in a complex enterprise environment will also be considered. Strong analytical, problem-solving, and communication skills. Demonstrated ability to influence stakeholders, drive decision-making, identify cost-saving opportunities, and translate complex data into actionable business insights. Experience working collaboratively across multiple functions and levels of leadership. Experience utilizing Enterprise Legal Management (ELM) and e-billing technologies, including TeamConnect, Collaborati, CounselLink, Legal Tracker, or similar platforms. MBA, CPA, CMA, or other relevant professional certification is a plus. This position is open to remote and office-based candidates across the U.S., with a preference for candidates located near a The Cigna Group office. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 130,100 - 216,900 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan and long term incentive plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Provide high-level administrative and operational support to Market Growth and Sales leadership including calendar management, event coordination, and office operations. | 3+ years administrative support experience with strong proficiency in Microsoft Office, excellent organizational skills, and ability to manage multiple priorities. | The job profile for this position is Administrative Services Senior Representative, which is a Band 2 Professional Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. The Administrative Assistant provides high-level administrative and operational support to Market Growth and Sales leadership in a fast-paced, customer-focused environment. This role serves as a key partner to leaders and sales teams by managing calendars, coordinating meetings and events, preparing business materials, supporting office operations, and ensuring a seamless employee, client, and broker experience. The ideal candidate is highly organized, detail-oriented, proactive, and capable of managing multiple priorities while maintaining professionalism and confidentiality. Executive & Administrative Support • Provide administrative support to Market Growth Leaders and Sales leadership, including calendar management, travel coordination, expense reporting, and meeting scheduling. • Prepare, edit, and distribute presentations, reports, spreadsheets, and business correspondence using Microsoft Office applications. • Anticipate leader and team needs, prioritize requests, and ensure timely completion of deliverables. Meeting & Event Management • Coordinate meetings, client events, leadership meetings, and office activities from planning through execution. • Reserve meeting space, arrange catering, prepare materials, capture meeting notes, and manage logistics. • Support local market events, community engagement activities, broker meetings, and customer-facing gatherings. • Partner with administrative teams across multiple locations to coordinate meetings and leadership activities. Office Operations • Support day-to-day office operations, including office supply management, promotional inventory, mail distribution, printing, binding, and shipping requests. • Assist with budget tracking, invoice processing, and expense management. • Help maintain a productive and professional office environment while supporting local office initiatives and operational needs. Collaboration & Service Excellence • Build strong relationships with leaders, sales professionals, brokers, clients, and internal business partners. • Provide responsive support to employees across the sales organization while serving as a trusted resource for administrative needs. • Cross-train and provide backup support for other administrative professionals when needed. • Participate in projects and process improvement initiatives that enhance team effectiveness and office operations. Qualifications • 3+ years of administrative support experience, preferably supporting leaders in a corporate or sales environment. • Strong proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and Teams. • Excellent organizational, time management, and multitasking skills. • Strong written and verbal communication skills. • Ability to manage competing priorities, work independently, and meet deadlines in a fast-paced environment. • Demonstrated attention to detail, problem-solving skills, and commitment to customer service. • Ability to handle confidential information with discretion and professionalism. Preferred • Experience supporting senior leaders or executive-level stakeholders. • Health insurance, healthcare, or sales organization experience. • Budgeting, expense management, or accounting experience. • Project coordination or project management experience. • Experience with Salesforce, Concur, Wrike, or similar business applications. • Office operations or facilities coordination experience. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly rate of 25 - 37 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Design, develop, enhance, test, deploy, and maintain EDI applications and integrations to support business operations. | Requires 5+ years experience, knowledge of SQL Server, EDI standards, DevOps practices, and strong communication skills. | This position is a temporary assignment. As a contractor, you’ll be employed by Magnit, not The Cigna Group or any subsidiaries of The Cigna Group. This Advisor position is opened for an EDI Specialist Engineer. Location preferred is either in Missoula, MT or Plano, TX or remote but available to work in Mountain Timezone with the rest of the team. Job Responsibilities • Participate actively in story grooming, estimation, sprint planning, PI planning, daily standups, sprint demos, and retrospectives to support predictable delivery and team alignment. • Review and understand low-level designs before implementation, asking clarifying questions to ensure requirements, dependencies, and technical assumptions are well understood. • Design, develop, enhance, test, deploy, and maintain EDI applications, integrations, automation workflows, and supporting services based on business and technical requirements. • Develop clean, maintainable, secure, and scalable code that follows established engineering standards, DevOps practices, and quality expectations. • Schedule and participate in code reviews for each story, incorporating feedback to improve quality, consistency, maintainability, and knowledge sharing across the team. • Diagnose underlying problems related to data integrity. • Use SQL Server to access information systems to provide information support. • Meet with end users to discuss the required information to be extracted from the database or source files. • Design, develop and support a wide variety of information deliverables in both ad-hoc and production fashion. • Works with database systems to ensure effective data security and integrity are in place at all times. • Ensures solutions meet business objectives, and establishes and maintains a high level of user trust and confidence in IT’s knowledge of and concern for users’ business needs. • Proactively researches and locates necessary tools and processes to identify troublesome trends as they develop. • Makes decisions that are critical in the areas of throughput analysis, problem solving, and infrastructure planning with the potential to affect the successful execution of business transactions. • Participates in various IT projects intended to continually improve and upgrade the EDI infrastructure. • Analyze existing EDI processes and identify opportunities to automate repetitive manual tasks, improve operational efficiency, reduce defects, and increase reliability for business applications (Including base definition, structure, documentation, long-range requirements and operational guidelines). • Contribute to the daily workflow with regular and punctual attendance. • Performs software and operating system tests. • Organize files and reference materials. • Contribute to continuous improvement initiatives that enhance engineering practices, application quality, system performance, and team productivity. The EDI Specialist Engineer would be responsible for the design, development, enhancement, support, and maintenance of Electronic Data Interchange (EDI) applications, integrations, and data exchange processes that support business operations. The position leverages technologies such as GoAnywhere MFT, SQL Server, SSMS, EDI standards, automation tools, scripting languages, and other development platforms to deliver reliable, scalable, and secure solutions. The EDI Specialist Engineer partners with business stakeholders, product owners, analysts, and engineering teams to analyze requirements and translate them into technical solutions that improve operational efficiency and data integrity. This role is responsible for designing and developing EDI capabilities, enhancing existing applications, and implementing automation to eliminate repetitive manual processes and improve throughput, quality, and reliability. They will be an individual contributor on an agile team undertaking tasks like file error troubleshooting, testing, maintaining and debugging new and current EDI applications. An ideal candidate for this position would proactively identify opportunities to modernize and automate EDI processes while ensuring compliance with security, privacy, and organizational standards. Additional Skills • Effective oral and written communication skills. • High level of interpersonal skills to work effectively with others. • Ability to project a professional image and positive attitude in any work environment. • Ability to comply with privacy and confidentiality standards. • Ability to be flexible, work under pressure and meet deadlines. • Working knowledge of general office procedures. • Working knowledge of SQL server databases and RESTful APIs, Messaging Patterns such as Queues/Topics and/or streaming technologies like Kafka. • Experience with Transact-SQL • Experience developing and supporting EDI transactions and integrations. • Experience with source control systems such as Git/Azure DevOps. • Experience with CI/CD pipelines and DevOps practices. • Knowledge of healthcare EDI standards (X12 834, 835, 837, 270/271, 276/277) preferred. • Experience with API integrations, file transfer technologies, and automation platforms. • Knowledge of applying Generative AI (GenAI) and agentic AI solutions to analyze,automate, and optimize manual standard operating procedures while maintaining appropriate human oversight, data privacy, security, and compliance controls. The incumbent is expected to communicate professionally with peers, supervisors, subordinates, vendors, customers, and the public, and to be respectful and courteous in the conduct of this position. Bachelors Degree in Information Systems, Computer Science, or related field with five years or more of prior work experience. Work Experience: Five years of experience or more in a related job and system support preferred. Hourly Pay Rate Range (dependent on location, experience, expectation)  The pay range that Magnit reasonably expects to pay for this position is: $65.00/hour-$69.00/hour  Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met) We are unable to provide visa sponsorship or STEM OPT training. The operator of this Talent CommunitY is a global leader of contingent talent services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Design, develop, enhance, and maintain EDI applications and integrations to support business operations. | Requires 5+ years experience, knowledge of SQL Server, EDI standards, DevOps practices, and strong communication skills. | This position is a temporary assignment. As a contractor, you’ll be employed by Magnit, not The Cigna Group or any subsidiaries of The Cigna Group. This Advisor position is opened for an EDI Specialist Engineer. Location preferred is either in Missoula, MT or Plano, TX or remote but available to work in Mountain Timezone with the rest of the team. Job Responsibilities • Participate actively in story grooming, estimation, sprint planning, PI planning, daily standups, sprint demos, and retrospectives to support predictable delivery and team alignment. • Review and understand low-level designs before implementation, asking clarifying questions to ensure requirements, dependencies, and technical assumptions are well understood. • Design, develop, enhance, test, deploy, and maintain EDI applications, integrations, automation workflows, and supporting services based on business and technical requirements. • Develop clean, maintainable, secure, and scalable code that follows established engineering standards, DevOps practices, and quality expectations. • Schedule and participate in code reviews for each story, incorporating feedback to improve quality, consistency, maintainability, and knowledge sharing across the team. • Diagnose underlying problems related to data integrity. • Use SQL Server to access information systems to provide information support. • Meet with end users to discuss the required information to be extracted from the database or source files. • Design, develop and support a wide variety of information deliverables in both ad-hoc and production fashion. • Works with database systems to ensure effective data security and integrity are in place at all times. • Ensures solutions meet business objectives, and establishes and maintains a high level of user trust and confidence in IT’s knowledge of and concern for users’ business needs. • Proactively researches and locates necessary tools and processes to identify troublesome trends as they develop. • Makes decisions that are critical in the areas of throughput analysis, problem solving, and infrastructure planning with the potential to affect the successful execution of business transactions. • Participates in various IT projects intended to continually improve and upgrade the EDI infrastructure. • Analyze existing EDI processes and identify opportunities to automate repetitive manual tasks, improve operational efficiency, reduce defects, and increase reliability for business applications (Including base definition, structure, documentation, long-range requirements and operational guidelines). • Contribute to the daily workflow with regular and punctual attendance. • Performs software and operating system tests. • Organize files and reference materials. • Contribute to continuous improvement initiatives that enhance engineering practices, application quality, system performance, and team productivity. The EDI Specialist Engineer would be responsible for the design, development, enhancement, support, and maintenance of Electronic Data Interchange (EDI) applications, integrations, and data exchange processes that support business operations. The position leverages technologies such as GoAnywhere MFT, SQL Server, SSMS, EDI standards, automation tools, scripting languages, and other development platforms to deliver reliable, scalable, and secure solutions. The EDI Specialist Engineer partners with business stakeholders, product owners, analysts, and engineering teams to analyze requirements and translate them into technical solutions that improve operational efficiency and data integrity. This role is responsible for designing and developing EDI capabilities, enhancing existing applications, and implementing automation to eliminate repetitive manual processes and improve throughput, quality, and reliability. They will be an individual contributor on an agile team undertaking tasks like file error troubleshooting, testing, maintaining and debugging new and current EDI applications. An ideal candidate for this position would proactively identify opportunities to modernize and automate EDI processes while ensuring compliance with security, privacy, and organizational standards. Additional Skills • Effective oral and written communication skills. • High level of interpersonal skills to work effectively with others. • Ability to project a professional image and positive attitude in any work environment. • Ability to comply with privacy and confidentiality standards. • Ability to be flexible, work under pressure and meet deadlines. • Working knowledge of general office procedures. • Working knowledge of SQL server databases and RESTful APIs, Messaging Patterns such as Queues/Topics and/or streaming technologies like Kafka. • Experience with Transact-SQL • Experience developing and supporting EDI transactions and integrations. • Experience with source control systems such as Git/Azure DevOps. • Experience with CI/CD pipelines and DevOps practices. • Knowledge of healthcare EDI standards (X12 834, 835, 837, 270/271, 276/277) preferred. • Experience with API integrations, file transfer technologies, and automation platforms. • Knowledge of applying Generative AI (GenAI) and agentic AI solutions to analyze,automate, and optimize manual standard operating procedures while maintaining appropriate human oversight, data privacy, security, and compliance controls. The incumbent is expected to communicate professionally with peers, supervisors, subordinates, vendors, customers, and the public, and to be respectful and courteous in the conduct of this position. Bachelors Degree in Information Systems, Computer Science, or related field with five years or more of prior work experience. Work Experience: Five years of experience or more in a related job and system support preferred. Hourly Pay Rate Range (dependent on location, experience, expectation)  The pay range that Magnit reasonably expects to pay for this position is: $65.00/hour-$69.00/hour  Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met) We are unable to provide visa sponsorship or STEM OPT training. The operator of this Talent CommunitY is a global leader of contingent talent services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Design, develop, enhance, and maintain EDI applications and integrations to improve operational efficiency and data integrity. | Requires 5+ years experience, knowledge of SQL Server, EDI transactions, DevOps practices, and strong communication skills. | This position is a temporary assignment. As a contractor, you’ll be employed by Magnit, not The Cigna Group or any subsidiaries of The Cigna Group. This Advisor position is opened for an EDI Specialist Engineer. Location preferred is either in Missoula, MT or Plano, TX or remote but available to work in Mountain Timezone with the rest of the team. Job Responsibilities • Participate actively in story grooming, estimation, sprint planning, PI planning, daily standups, sprint demos, and retrospectives to support predictable delivery and team alignment. • Review and understand low-level designs before implementation, asking clarifying questions to ensure requirements, dependencies, and technical assumptions are well understood. • Design, develop, enhance, test, deploy, and maintain EDI applications, integrations, automation workflows, and supporting services based on business and technical requirements. • Develop clean, maintainable, secure, and scalable code that follows established engineering standards, DevOps practices, and quality expectations. • Schedule and participate in code reviews for each story, incorporating feedback to improve quality, consistency, maintainability, and knowledge sharing across the team. • Diagnose underlying problems related to data integrity. • Use SQL Server to access information systems to provide information support. • Meet with end users to discuss the required information to be extracted from the database or source files. • Design, develop and support a wide variety of information deliverables in both ad-hoc and production fashion. • Works with database systems to ensure effective data security and integrity are in place at all times. • Ensures solutions meet business objectives, and establishes and maintains a high level of user trust and confidence in IT’s knowledge of and concern for users’ business needs. • Proactively researches and locates necessary tools and processes to identify troublesome trends as they develop. • Makes decisions that are critical in the areas of throughput analysis, problem solving, and infrastructure planning with the potential to affect the successful execution of business transactions. • Participates in various IT projects intended to continually improve and upgrade the EDI infrastructure. • Analyze existing EDI processes and identify opportunities to automate repetitive manual tasks, improve operational efficiency, reduce defects, and increase reliability for business applications (Including base definition, structure, documentation, long-range requirements and operational guidelines). • Contribute to the daily workflow with regular and punctual attendance. • Performs software and operating system tests. • Organize files and reference materials. • Contribute to continuous improvement initiatives that enhance engineering practices, application quality, system performance, and team productivity. The EDI Specialist Engineer would be responsible for the design, development, enhancement, support, and maintenance of Electronic Data Interchange (EDI) applications, integrations, and data exchange processes that support business operations. The position leverages technologies such as GoAnywhere MFT, SQL Server, SSMS, EDI standards, automation tools, scripting languages, and other development platforms to deliver reliable, scalable, and secure solutions. The EDI Specialist Engineer partners with business stakeholders, product owners, analysts, and engineering teams to analyze requirements and translate them into technical solutions that improve operational efficiency and data integrity. This role is responsible for designing and developing EDI capabilities, enhancing existing applications, and implementing automation to eliminate repetitive manual processes and improve throughput, quality, and reliability. They will be an individual contributor on an agile team undertaking tasks like file error troubleshooting, testing, maintaining and debugging new and current EDI applications. An ideal candidate for this position would proactively identify opportunities to modernize and automate EDI processes while ensuring compliance with security, privacy, and organizational standards. Additional Skills • Effective oral and written communication skills. • High level of interpersonal skills to work effectively with others. • Ability to project a professional image and positive attitude in any work environment. • Ability to comply with privacy and confidentiality standards. • Ability to be flexible, work under pressure and meet deadlines. • Working knowledge of general office procedures. • Working knowledge of SQL server databases and RESTful APIs, Messaging Patterns such as Queues/Topics and/or streaming technologies like Kafka. • Experience with Transact-SQL • Experience developing and supporting EDI transactions and integrations. • Experience with source control systems such as Git/Azure DevOps. • Experience with CI/CD pipelines and DevOps practices. • Knowledge of healthcare EDI standards (X12 834, 835, 837, 270/271, 276/277) preferred. • Experience with API integrations, file transfer technologies, and automation platforms. • Knowledge of applying Generative AI (GenAI) and agentic AI solutions to analyze,automate, and optimize manual standard operating procedures while maintaining appropriate human oversight, data privacy, security, and compliance controls. The incumbent is expected to communicate professionally with peers, supervisors, subordinates, vendors, customers, and the public, and to be respectful and courteous in the conduct of this position. Bachelors Degree in Information Systems, Computer Science, or related field with five years or more of prior work experience. Work Experience: Five years of experience or more in a related job and system support preferred. Hourly Pay Rate Range (dependent on location, experience, expectation)  The pay range that Magnit reasonably expects to pay for this position is: $65.00/hour-$69.00/hour  Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met) We are unable to provide visa sponsorship or STEM OPT training. The operator of this Talent CommunitY is a global leader of contingent talent services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Design, develop, enhance, and maintain EDI applications and integrations to support business operations. | Five years experience in related systems support, proficiency with SQL Server, EDI transactions, and DevOps practices. | This position is a temporary assignment. As a contractor, you’ll be employed by Magnit, not The Cigna Group or any subsidiaries of The Cigna Group. This Advisor position is opened for an EDI Specialist Engineer. Location preferred is either in Missoula, MT or Plano, TX or remote but available to work in Mountain Timezone with the rest of the team. Job Responsibilities • Participate actively in story grooming, estimation, sprint planning, PI planning, daily standups, sprint demos, and retrospectives to support predictable delivery and team alignment. • Review and understand low-level designs before implementation, asking clarifying questions to ensure requirements, dependencies, and technical assumptions are well understood. • Design, develop, enhance, test, deploy, and maintain EDI applications, integrations, automation workflows, and supporting services based on business and technical requirements. • Develop clean, maintainable, secure, and scalable code that follows established engineering standards, DevOps practices, and quality expectations. • Schedule and participate in code reviews for each story, incorporating feedback to improve quality, consistency, maintainability, and knowledge sharing across the team. • Diagnose underlying problems related to data integrity. • Use SQL Server to access information systems to provide information support. • Meet with end users to discuss the required information to be extracted from the database or source files. • Design, develop and support a wide variety of information deliverables in both ad-hoc and production fashion. • Works with database systems to ensure effective data security and integrity are in place at all times. • Ensures solutions meet business objectives, and establishes and maintains a high level of user trust and confidence in IT’s knowledge of and concern for users’ business needs. • Proactively researches and locates necessary tools and processes to identify troublesome trends as they develop. • Makes decisions that are critical in the areas of throughput analysis, problem solving, and infrastructure planning with the potential to affect the successful execution of business transactions. • Participates in various IT projects intended to continually improve and upgrade the EDI infrastructure. • Analyze existing EDI processes and identify opportunities to automate repetitive manual tasks, improve operational efficiency, reduce defects, and increase reliability for business applications (Including base definition, structure, documentation, long-range requirements and operational guidelines). • Contribute to the daily workflow with regular and punctual attendance. • Performs software and operating system tests. • Organize files and reference materials. • Contribute to continuous improvement initiatives that enhance engineering practices, application quality, system performance, and team productivity. The EDI Specialist Engineer would be responsible for the design, development, enhancement, support, and maintenance of Electronic Data Interchange (EDI) applications, integrations, and data exchange processes that support business operations. The position leverages technologies such as GoAnywhere MFT, SQL Server, SSMS, EDI standards, automation tools, scripting languages, and other development platforms to deliver reliable, scalable, and secure solutions. The EDI Specialist Engineer partners with business stakeholders, product owners, analysts, and engineering teams to analyze requirements and translate them into technical solutions that improve operational efficiency and data integrity. This role is responsible for designing and developing EDI capabilities, enhancing existing applications, and implementing automation to eliminate repetitive manual processes and improve throughput, quality, and reliability. They will be an individual contributor on an agile team undertaking tasks like file error troubleshooting, testing, maintaining and debugging new and current EDI applications. An ideal candidate for this position would proactively identify opportunities to modernize and automate EDI processes while ensuring compliance with security, privacy, and organizational standards. Additional Skills • Effective oral and written communication skills. • High level of interpersonal skills to work effectively with others. • Ability to project a professional image and positive attitude in any work environment. • Ability to comply with privacy and confidentiality standards. • Ability to be flexible, work under pressure and meet deadlines. • Working knowledge of general office procedures. • Working knowledge of SQL server databases and RESTful APIs, Messaging Patterns such as Queues/Topics and/or streaming technologies like Kafka. • Experience with Transact-SQL • Experience developing and supporting EDI transactions and integrations. • Experience with source control systems such as Git/Azure DevOps. • Experience with CI/CD pipelines and DevOps practices. • Knowledge of healthcare EDI standards (X12 834, 835, 837, 270/271, 276/277) preferred. • Experience with API integrations, file transfer technologies, and automation platforms. • Knowledge of applying Generative AI (GenAI) and agentic AI solutions to analyze,automate, and optimize manual standard operating procedures while maintaining appropriate human oversight, data privacy, security, and compliance controls. The incumbent is expected to communicate professionally with peers, supervisors, subordinates, vendors, customers, and the public, and to be respectful and courteous in the conduct of this position. Bachelors Degree in Information Systems, Computer Science, or related field with five years or more of prior work experience. Work Experience: Five years of experience or more in a related job and system support preferred. Hourly Pay Rate Range (dependent on location, experience, expectation)  The pay range that Magnit reasonably expects to pay for this position is: $65.00/hour-$69.00/hour  Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met) We are unable to provide visa sponsorship or STEM OPT training. The operator of this Talent CommunitY is a global leader of contingent talent services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Design, develop, enhance, test, deploy, and maintain EDI applications and integrations to support business operations. | Requires 5+ years experience, knowledge of SQL Server, EDI standards, DevOps practices, and strong communication skills. | This position is a temporary assignment. As a contractor, you’ll be employed by Magnit, not The Cigna Group or any subsidiaries of The Cigna Group. This Advisor position is opened for an EDI Specialist Engineer. Location preferred is either in Missoula, MT or Plano, TX or remote but available to work in Mountain Timezone with the rest of the team. Job Responsibilities • Participate actively in story grooming, estimation, sprint planning, PI planning, daily standups, sprint demos, and retrospectives to support predictable delivery and team alignment. • Review and understand low-level designs before implementation, asking clarifying questions to ensure requirements, dependencies, and technical assumptions are well understood. • Design, develop, enhance, test, deploy, and maintain EDI applications, integrations, automation workflows, and supporting services based on business and technical requirements. • Develop clean, maintainable, secure, and scalable code that follows established engineering standards, DevOps practices, and quality expectations. • Schedule and participate in code reviews for each story, incorporating feedback to improve quality, consistency, maintainability, and knowledge sharing across the team. • Diagnose underlying problems related to data integrity. • Use SQL Server to access information systems to provide information support. • Meet with end users to discuss the required information to be extracted from the database or source files. • Design, develop and support a wide variety of information deliverables in both ad-hoc and production fashion. • Works with database systems to ensure effective data security and integrity are in place at all times. • Ensures solutions meet business objectives, and establishes and maintains a high level of user trust and confidence in IT’s knowledge of and concern for users’ business needs. • Proactively researches and locates necessary tools and processes to identify troublesome trends as they develop. • Makes decisions that are critical in the areas of throughput analysis, problem solving, and infrastructure planning with the potential to affect the successful execution of business transactions. • Participates in various IT projects intended to continually improve and upgrade the EDI infrastructure. • Analyze existing EDI processes and identify opportunities to automate repetitive manual tasks, improve operational efficiency, reduce defects, and increase reliability for business applications (Including base definition, structure, documentation, long-range requirements and operational guidelines). • Contribute to the daily workflow with regular and punctual attendance. • Performs software and operating system tests. • Organize files and reference materials. • Contribute to continuous improvement initiatives that enhance engineering practices, application quality, system performance, and team productivity. The EDI Specialist Engineer would be responsible for the design, development, enhancement, support, and maintenance of Electronic Data Interchange (EDI) applications, integrations, and data exchange processes that support business operations. The position leverages technologies such as GoAnywhere MFT, SQL Server, SSMS, EDI standards, automation tools, scripting languages, and other development platforms to deliver reliable, scalable, and secure solutions. The EDI Specialist Engineer partners with business stakeholders, product owners, analysts, and engineering teams to analyze requirements and translate them into technical solutions that improve operational efficiency and data integrity. This role is responsible for designing and developing EDI capabilities, enhancing existing applications, and implementing automation to eliminate repetitive manual processes and improve throughput, quality, and reliability. They will be an individual contributor on an agile team undertaking tasks like file error troubleshooting, testing, maintaining and debugging new and current EDI applications. An ideal candidate for this position would proactively identify opportunities to modernize and automate EDI processes while ensuring compliance with security, privacy, and organizational standards. Additional Skills • Effective oral and written communication skills. • High level of interpersonal skills to work effectively with others. • Ability to project a professional image and positive attitude in any work environment. • Ability to comply with privacy and confidentiality standards. • Ability to be flexible, work under pressure and meet deadlines. • Working knowledge of general office procedures. • Working knowledge of SQL server databases and RESTful APIs, Messaging Patterns such as Queues/Topics and/or streaming technologies like Kafka. • Experience with Transact-SQL • Experience developing and supporting EDI transactions and integrations. • Experience with source control systems such as Git/Azure DevOps. • Experience with CI/CD pipelines and DevOps practices. • Knowledge of healthcare EDI standards (X12 834, 835, 837, 270/271, 276/277) preferred. • Experience with API integrations, file transfer technologies, and automation platforms. • Knowledge of applying Generative AI (GenAI) and agentic AI solutions to analyze,automate, and optimize manual standard operating procedures while maintaining appropriate human oversight, data privacy, security, and compliance controls. The incumbent is expected to communicate professionally with peers, supervisors, subordinates, vendors, customers, and the public, and to be respectful and courteous in the conduct of this position. Bachelors Degree in Information Systems, Computer Science, or related field with five years or more of prior work experience. Work Experience: Five years of experience or more in a related job and system support preferred. Hourly Pay Rate Range (dependent on location, experience, expectation)  The pay range that Magnit reasonably expects to pay for this position is: $65.00/hour-$69.00/hour  Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met) We are unable to provide visa sponsorship or STEM OPT training. The operator of this Talent CommunitY is a global leader of contingent talent services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Design, develop, enhance, and maintain EDI applications and integrations to support business operations. | Requires 5+ years experience, knowledge of SQL Server, EDI transactions, DevOps practices, and strong communication skills. | This position is a temporary assignment. As a contractor, you’ll be employed by Magnit, not The Cigna Group or any subsidiaries of The Cigna Group. This Advisor position is opened for an EDI Specialist Engineer. Location preferred is either in Missoula, MT or Plano, TX or remote but available to work in Mountain Timezone with the rest of the team. Job Responsibilities • Participate actively in story grooming, estimation, sprint planning, PI planning, daily standups, sprint demos, and retrospectives to support predictable delivery and team alignment. • Review and understand low-level designs before implementation, asking clarifying questions to ensure requirements, dependencies, and technical assumptions are well understood. • Design, develop, enhance, test, deploy, and maintain EDI applications, integrations, automation workflows, and supporting services based on business and technical requirements. • Develop clean, maintainable, secure, and scalable code that follows established engineering standards, DevOps practices, and quality expectations. • Schedule and participate in code reviews for each story, incorporating feedback to improve quality, consistency, maintainability, and knowledge sharing across the team. • Diagnose underlying problems related to data integrity. • Use SQL Server to access information systems to provide information support. • Meet with end users to discuss the required information to be extracted from the database or source files. • Design, develop and support a wide variety of information deliverables in both ad-hoc and production fashion. • Works with database systems to ensure effective data security and integrity are in place at all times. • Ensures solutions meet business objectives, and establishes and maintains a high level of user trust and confidence in IT’s knowledge of and concern for users’ business needs. • Proactively researches and locates necessary tools and processes to identify troublesome trends as they develop. • Makes decisions that are critical in the areas of throughput analysis, problem solving, and infrastructure planning with the potential to affect the successful execution of business transactions. • Participates in various IT projects intended to continually improve and upgrade the EDI infrastructure. • Analyze existing EDI processes and identify opportunities to automate repetitive manual tasks, improve operational efficiency, reduce defects, and increase reliability for business applications (Including base definition, structure, documentation, long-range requirements and operational guidelines). • Contribute to the daily workflow with regular and punctual attendance. • Performs software and operating system tests. • Organize files and reference materials. • Contribute to continuous improvement initiatives that enhance engineering practices, application quality, system performance, and team productivity. The EDI Specialist Engineer would be responsible for the design, development, enhancement, support, and maintenance of Electronic Data Interchange (EDI) applications, integrations, and data exchange processes that support business operations. The position leverages technologies such as GoAnywhere MFT, SQL Server, SSMS, EDI standards, automation tools, scripting languages, and other development platforms to deliver reliable, scalable, and secure solutions. The EDI Specialist Engineer partners with business stakeholders, product owners, analysts, and engineering teams to analyze requirements and translate them into technical solutions that improve operational efficiency and data integrity. This role is responsible for designing and developing EDI capabilities, enhancing existing applications, and implementing automation to eliminate repetitive manual processes and improve throughput, quality, and reliability. They will be an individual contributor on an agile team undertaking tasks like file error troubleshooting, testing, maintaining and debugging new and current EDI applications. An ideal candidate for this position would proactively identify opportunities to modernize and automate EDI processes while ensuring compliance with security, privacy, and organizational standards. Additional Skills • Effective oral and written communication skills. • High level of interpersonal skills to work effectively with others. • Ability to project a professional image and positive attitude in any work environment. • Ability to comply with privacy and confidentiality standards. • Ability to be flexible, work under pressure and meet deadlines. • Working knowledge of general office procedures. • Working knowledge of SQL server databases and RESTful APIs, Messaging Patterns such as Queues/Topics and/or streaming technologies like Kafka. • Experience with Transact-SQL • Experience developing and supporting EDI transactions and integrations. • Experience with source control systems such as Git/Azure DevOps. • Experience with CI/CD pipelines and DevOps practices. • Knowledge of healthcare EDI standards (X12 834, 835, 837, 270/271, 276/277) preferred. • Experience with API integrations, file transfer technologies, and automation platforms. • Knowledge of applying Generative AI (GenAI) and agentic AI solutions to analyze,automate, and optimize manual standard operating procedures while maintaining appropriate human oversight, data privacy, security, and compliance controls. The incumbent is expected to communicate professionally with peers, supervisors, subordinates, vendors, customers, and the public, and to be respectful and courteous in the conduct of this position. Bachelors Degree in Information Systems, Computer Science, or related field with five years or more of prior work experience. Work Experience: Five years of experience or more in a related job and system support preferred. Hourly Pay Rate Range (dependent on location, experience, expectation)  The pay range that Magnit reasonably expects to pay for this position is: $65.00/hour-$69.00/hour  Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met) We are unable to provide visa sponsorship or STEM OPT training. The operator of this Talent CommunitY is a global leader of contingent talent services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Lead enterprise transformation initiatives by guiding teams through capability scaling, validation, and sustainment to align adoption strategies with business outcomes. | At least 8 years in operational transformation or process improvement and 5 years of people management experience, with a high school diploma required and bachelor's or advanced degree preferred. | The job profile for this position is Business Analytics Senior Manager, which is a Band 4 Management Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. The Adoption Center Sr. Manager leads an enterprise transformation engine that helps new capabilities move from idea to lasting impact. In this role, you will shape how strategic initiatives are tested, scaled, and sustained across operations. You will bring teams together, remove adoption barriers, and use insights to help the business make confident decisions. This is an opportunity to lead with purpose, build strong partnerships, and help ambitious, compassionate experts deliver meaningful change. Responsibilities Lead the Adoption Center strategy and align adoption work to enterprise transformation goals, capability roadmaps, and long-term business outcomes. Guide core functions across simulation and validation, insight generation, issue management, scaling, and sustainment. Partner across programs, technology, operations, PX&O, Data Management, Reporting, Knowledge Management, Training, Communications, Risk Control, and Audit to support seamless adoption. Develop Adoption Business Plans that connect insights, risks, lessons learned, and adoption needs into clear actions for leaders and teams. Use data, performance measures, and operational insights to identify risks, improve decisions, and advance scalable adoption strategies. Represent the Adoption Center in governance forums, program discussions, and operational report outs with clear, actionable updates. Coach and empower teams to manage ambiguity, solve adoption challenges, and build a culture of collaboration, learning, innovation, and accountability. Qualifications - Required High School Diploma or G.E.D. 8+ years of experience in operational transformation, business process improvement, quality and auditing, change management, technology adoption, or a related area. 5+ years of people management experience. Experience leading large teams, strategic initiatives, and cross-functional work in a complex business environment. Strong analytical and problem-solving skills, with the ability to turn operational insights into clear actions. Ability to influence leaders, build alignment across stakeholders, and communicate recommendations with confidence and clarity. Strong organizational skills and the ability to manage multiple priorities in a fast-moving environment. Qualifications - Preferred Bachelor’s degree or advanced degree. Experience with structured change management or adoption frameworks, such as ADKAR or Prosci. Experience with operational modeling, simulation, automation opportunities, or business intelligence reporting. Experience partnering across Business, IT, and leadership teams on large-scale transformation initiatives. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 130,900 - 218,100 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Lead demand forecasting and analytics team to drive strategic decision-making and operational efficiency. | 5+ years analytics or management consulting experience, bachelor's degree in quantitative field, proficiency in SQL, Python, or R, and strong leadership skills. | POSITION SUMMARY The Workforce Strategy & Analytics team is looking for a Senior Manager to lead Customer Service & Operations (CSO) Demand Forecasting & Analytics. The Senior Manager is responsible for identifying, shaping, and delivering strategic outcomes for the CSO organization through a variety of business analytics disciplines. This individual will collaborate closely with business leaders, serving as a thought partner and driving organizational decision making by leveraging data and analytical insights across multiple areas of the business. This role specifically supports CSO, and the individual will consistently participate in strategic discussions with the Client leadership team, using their influence to help direct the organization’s strategy and address its most complex and high-priority challenges. An ideal candidate will be adept at making analytically sound decisions, even when information is limited, ensuring that solutions align with business priorities and support the overall goals of the organization. This is a fully remote opportunity for candidates in select geographies. Candidates who reside within 50 miles of the following locations will be required to perform onsite 3 days per week: Bloomfield, CT; Chattanooga, TN; Denver, CO; Scottsdale, AZ.; St. Louis, MO. Position Summary Responsible for providing strategy and analytics support for the Customer Service Operations team responsible for delivering customer service support across Medical, Dental, Digital, Chat and Pharmacy Benefit Services (PBS). Lead a team of business analysts and resource planning professionals, working closely with Operations, Workforce Management, Product and Technology teams to guide the development of analytical models/insights and build compelling business cases that positively influence the outcomes of the opportunities at hand. Maintain, improve and publish call volume, case volume and average handle time forecasts across multiple lines of business. Work closely with upstream and downstream Business, Finance and Operations partners to identify and size new pieces of intent and ensure these are accurately and timely captured to enable staffing strategies that optimize for both member experience and operational expenses. Act as a key thought partner for both the executive they support and their direct reports Primary Components Leadership: Recruit and sustain a high performing analytics team capable of providing exceptional analytics and strategic insights to their primary executive partner organizations in CSO. Individual will set an exceptionally high bar for excellence, coach current associates to their full potential and recruit / develop high potential talent into open roles. Individual will create a collaborative culture that has a high degree of ownership for their work product while providing exceptional support for their partner/customer organization in CSO. Strategy: Using a background of proven business acumen, make analytically grounded strategic recommendations to key stakeholders across Operations, Workforce Management including Footprint, Product and Tech. The individual will think far beyond “tomorrow” to identify transformational opportunities for change. The individual will partner with the C&CE Strategy & Analytics team on our mid to long-term Data Strategy in the context of the strategic transformation that will enable the Workforce of the Future. The individual will lead and/or support several strategic efforts such as Tech investments and deployment of AI capabilities in the C&CE ecosystem. Predictive modeling: Maintain and improve forecast models by assessing new data elements, new drivers and modeling techniques, back-testing and validating the accuracy of these models. Analytics: Employ a range of analytical techniques to assess the impact of new intent (e.g. new clients, new products, new technology, OPEX initiatives), identify business opportunities and make strategic recommendations. The individual will identify the right series of analytics approaches for each individual situation, understand the strengths and weaknesses of the analysis or model, and effectively incorporate those into the overall recommendation. The individual will also look to influence the identification, testing and deployment of new intent. This may include supporting the development of business cases, providing guidance on test design and analytics as well as making recommendations on deployment timing and associated staffing strategy, balancing risk vs. rewards. Execution: Publish call volume, chat volume and average handle time long-range and short-range forecasts across US Employer (USE) and PBS lines of business. The individual will also monitor and analyze forecast variance for these LOBs, digging into drivers and assessing/monitoring the impact of new intent. Key Qualifications Bachelor’s degree in Math, Economics, Statistics, Engineering, Business or related field preferred 5 years of relevant management consulting (preferred) or analytics experience Strong communication (oral and written) skills, including an ability to present work products to senior executives and influence buy-in Ability to lead large scale project and program teams and independently drive work forward Ability to partner across organizations and roles to influence and deliver work Two years of building, managing, or using business models, e.g. optimization, predictive analysis, or financial / credit modeling Strong analytical and finance skills are required – Proficiency in an analytics-focused coding language, e.g. SQL, Python, or R Preferred Qualifications MBA or other relevant graduate degree in Math, Economics, Statistics, or Engineering 2+ years of people leadership experience Eight or more years of relevant analytics or management consulting experience Relevant healthcare experience Relevant experience in Operations and/or Customer Experience roles Four or more years of end-to-end model design and ownership experience, e.g. optimization, predictive analysis, or financial / credit modeling If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 130,900 - 218,100 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Provide technical counsel and lead complex software engineering projects across multiple disciplines. | Bachelor's degree and 5+ years experience with proficiency in Java, Spring, AWS, and enterprise software tools. | Cigna-Evernorth Services Inc. seeks a Software Engineering Senior Advisor for the Morris Plains, NJ location to provide counsel and advice to management on significant software engineering matters. Responsibilities: • Work on highly complex processes and projects, provide thought leadership and technical expertise across multiple disciplines, and complete complex software delivery assignments. • Deliver solutions on the communication platform, as well as collaborate with technical product owners, business product owners, other engineering teams, solution architecture, vendors, infrastructure, CIP, release management, and other partners. • Drive and promote software engineering best practices and ensure timely delivery of products and projects. • Ensure that teams understand and deliver solutions that meet guidelines, as well as resolve issues. • Involved in all phases of projects, from project inception, decomposition, design, solutioning, implementation, testing, deployment, and post implementation support. advise business partners regarding solutions, as well as contribute to the project planning process. • Hybrid work schedule. Qualifications: • Bachelor’s degree in Computer Science, Computer Information Systems or related field and 5 years of experience. • Must have experience with: Java; • Spring; • AWS; • OpenShift; • Linux; • Windows; • Oracle: MongoDB; • Kafka; • Unica; • Splunk; • Dynatrace; • ServiceNow; • Cursor; • Microsoft Copilot; • Jira; and • Confluence. • Hybrid work schedule. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 130,200 - 217,000 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Lead cross-functional teams to manage the entire product lifecycle using evidence-based decision-making and product strategy. | Bachelor's degree with 5+ years in product management or technology roles, strong analytical and stakeholder management skills. | Role Summary The Product Manager is accountable for ensuring that the product team solves meaningful customer problems in ways that deliver measurable business value. Rather than acting primarily as a project coordinator, requirements writer, or backlog administrator, the Product Manager leads through customer insight, product strategy, evidence-based decision-making, and close collaboration with design, engineering, data, operations, and business partners. The Product Manager works as part of a durable, cross-functional product team that is given important problems to solve - not predetermined features to deliver. The team is measured by customer and business outcomes rather than output, activity, or adherence to an original project plan. The Product Manager is accountable for product value and business viability, while partnering with design and engineering to address usability and feasibility. Together, the team discovers, delivers, measures, and continuously improves solutions that customers value and that work within the organization’s strategic, financial, operational, legal, regulatory, security, and technology constraints. The Product Manager also connects strategy and customer journeys across a broader product ecosystem, identifies opportunities for shared capabilities and reuse, and applies artificial intelligence to improve customer value, learning speed, decision quality, and product team efficiency What You Will Own Product Vision, Strategy, and Outcomes Develop and communicate a compelling product vision aligned with enterprise strategy, customer needs, and measurable business objectives. Translate strategic priorities into clearly defined customer or business problems for the product team to solve. Establish outcome-based product goals, success measures, guardrails, and leading indicators. Maintain an outcome-oriented roadmap that communicates strategic intent, learning priorities, and anticipated customer or business impact - not merely a schedule of features. Make evidence-based product decisions using customer insights, product analytics, operational data, market information, and business performance. Evaluate progress against outcomes and recommend whether to continue, adjust, scale, or stop an investment. Balance near-term opportunities with long-term product health, scalability, sustainability, and strategic differentiation. Customer and Market Understanding Develop deep knowledge of customers, users, buyers, stakeholders, and the environments in which they use the product. Conduct and participate in customer interviews, observation, usability testing, journey analysis, and other forms of qualitative research. Use quantitative data to understand customer behavior, adoption, performance, unmet needs, and friction points. Monitor relevant market developments, industry trends, emerging technologies, and competitive alternatives. Clearly articulate the customer problem, its significance, the affected customer segments, and the expected impact of solving it. Maintain regular customer contact so decisions are grounded in evidence rather than assumptions or stakeholder preference. Continuous Product Discovery Lead continuous discovery in close partnership with product design and engineering. Frame opportunities as testable product hypotheses. Explore multiple solution approaches before committing significant delivery capacity. Identify and evaluate the primary product risks: value, viability, usability, and feasibility. Use prototypes, experiments, technical spikes, customer testing, analytics, and other appropriate techniques to test assumptions early. Synthesize discovery evidence and make clear recommendations about which opportunities and solutions should advance. Ensure ideas are validated sufficiently before the organization makes material delivery investments. Product Delivery and Lifecycle Ownership Partner with engineering, design, Product Owners, architecture, data, operations, and other contributors to translate validated opportunities into incremental product releases. Provide strategic context and timely product decisions without prescribing how specialists should perform their work. Prioritize opportunities and product investments based on expected outcomes, customer impact, evidence, risk, effort, and strategic alignment. Make informed trade-offs involving scope, timing, quality, customer experience, operational readiness, and business value. Maintain alignment between the product strategy, roadmap, discovery pipeline, and delivery backlog. Enable frequent delivery of small increments so the team can gather customer feedback, measure results, and adapt quickly. Participate actively in planning, reviews, demonstrations, and other team activities where product context or decisions are needed. Remain accountable after launch by monitoring adoption, customer behavior, reliability, operational performance, and business results. Partner with the team to resolve production issues, improve product health, address technical debt, and optimize the product throughout its lifecycle. Business Viability and Enterprise Partnership Understand the organization’s business model, strategic objectives, financial considerations, operating processes, customer commitments, and regulatory environment. Identify constraints involving compliance, privacy, legal, security, finance, sales, service, operations, and other enterprise functions. Engage these partners early enough to inform discovery rather than treating them only as downstream approvers. Build alignment through customer evidence, data, options, transparent trade-offs, and clearly stated product outcomes. Influence senior leaders and stakeholders without becoming an order-taker for individual feature requests. Communicate product strategy, decisions, risks, learning, progress, and results in language appropriate for executive, business, technical, and operational audiences. Proactively manage cross-product dependencies and escalate only those decisions that cannot be resolved within the empowered team. Team Collaboration and Product Culture Operate as a peer within the product team, recognizing that innovation results from the combined expertise and ideas of product, design, engineering, data, and operational partners. Provide the team with meaningful context, customer access, clear outcomes, and decision-making guardrails. Promote healthy debate, rapid learning, respectful challenge, and shared accountability. Encourage experimentation while ensuring experiments are ethical, secure, measurable, and appropriate for the business environment. Model curiosity, humility, transparency, inclusion, and a willingness to change direction when evidence challenges an existing assumption. Help the organization continue its transition from project delivery and feature output toward durable teams, continuous learning, and outcome ownership. AI-Enabled Product Management Leverage AI to accelerate customer understanding, product discovery, analysis, and decision-making. Increase product team effectiveness through AI-enabled workflows, automation, and knowledge management. Apply AI responsibly to improve customer experiences, business outcomes, and operational efficiency. Define and measure outcomes for AI-enabled capabilities and ways of working. Maintain appropriate human judgment, accountability, transparency, and governance in AI-supported decisions. Identify opportunities where AI can create meaningful customer, business, or employee value. What Success Looks Like The team understands the customer problem, strategic context, intended outcome, and measures of success. Product decisions are supported by customer evidence, product data, and business understanding. The team tests its most significant assumptions before committing substantial delivery effort. Roadmaps communicate problems, goals, outcomes, and learning - not just feature dates. Customers adopt and benefit from released solutions. Product investments produce measurable customer, business, operational, or strategic results. The team learns quickly, delivers incrementally, and changes direction when evidence warrants it. Stakeholders understand product decisions and trade-offs, even when their requested features are not selected. The product remains reliable, supportable, compliant, secure, and sustainable after launch. Low-value work is stopped, and capacity is redirected toward higher-impact opportunities. AI-enabled product practices shorten learning and decision cycles while preserving customer evidence, accountable judgment, and responsible governance. Required Qualifications Bachelor’s degree or equivalent combination of education and relevant experience. Five or more years of product management, digital product, technology product, or comparable experience. Demonstrated experience owning a technology-enabled product or significant product area through discovery, delivery, launch, measurement, and optimization. Experience working with cross-functional partners such as engineering, design, data, architecture, operations, marketing, service, legal, compliance, or finance. Demonstrated ability to identify customer problems and convert insights into product strategy and measurable outcomes. Experience using qualitative research and quantitative data to make decisions. Strong analytical, critical-thinking, and structured problem-solving capabilities. Ability to navigate ambiguity, reconcile competing needs, and make sound decisions with incomplete information. Strong written, verbal, facilitation, presentation, and executive communication skills. Working knowledge of modern software development, Agile delivery, product analytics, experimentation, and product discovery practices. Demonstrated ability to influence across organizational boundaries without relying solely on positional authority. Preferred Qualifications Experience working within a regulated, complex, or highly matrixed enterprise environment. Experience with empowered product teams, continuous discovery, dual-track product development, or outcome-based roadmaps. Familiarity with product discovery techniques such as customer interviewing, prototyping, usability testing, hypothesis testing, A/B testing, and opportunity-solution mapping. Experience defining product objectives, key results, guardrail metrics, and product performance dashboards. Understanding of software architecture, APIs, data platforms, cloud technologies, automation, artificial intelligence, or other relevant emerging technologies. Agile or product management certification is helpful but is not a substitute for demonstrated product judgment and results. Experience with product and collaboration tools such as Jira, Confluence, product analytics platforms, research repositories, or visual collaboration tools. Familiarity with generative AI, machine learning product patterns, AI evaluation, responsible AI practices, model or data risk, and human-centered AI design. Experience applying AI-enabled tools to improve product discovery, analysis, documentation, decision support, or operating efficiency. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Manage enterprise employee listening programs, coordinating surveys and aligning HR functions to improve employee experience. | 7+ years in employee listening, survey research, or technical program management with strong stakeholder and governance skills in large organizations. | Employee Experience Technical Program Lead, Sr. Advisor The Employee Listening Program Lead, Sr. Advisor serves as a key member of the Employee Listening & People Science team, helping ensure listening programs are coordinated, accessible, and delivered with consistency and excellence. This role acts as the connective thread across enterprise listening efforts—partnering with stakeholders to coordinate listening activities, guide survey planning, support successful execution, and maintain a positive participant experience. The role serves as the steward of listening program processes, survey enablement, and stakeholder support, helping ensure listening activities are aligned across the organization while balancing business needs and employee experience considerations. This position also helps enable survey owners across HR by providing guidance, resources, and support that allow listening initiatives to be delivered effectively and consistently. Key Responsibilities: Employee Listening Governance & Intake Coordination Own the enterprise listening intake and consultation process for employee surveys and listening activities. Partner with stakeholders to understand proposed listening efforts and help align timing, audience, and business objectives. Maintain visibility into listening activities occurring across HR and other functions to support a coordinated employee listening experience. Facilitate review processes that promote alignment, reduce duplication, and help manage employee survey fatigue. Support listening governance practices by helping stakeholders navigate listening standards, processes, and decision-making frameworks. Maintain and communicate the enterprise listening calendar and key milestones across listening initiatives. Survey Program Ownership & Execution Excellence Serve as the program owner for enterprise employee listening surveys and listening initiatives. Coordinate activities across Employee Listening & People Science team members and matrix partners to support successful program delivery. Partner with internal stakeholders to ensure listening programs are executed consistently and with a high-quality employee experience. Support planning activities, readiness reviews, launch coordination, and post-survey follow-up activities. Monitor survey execution milestones and proactively identify risks, dependencies, and opportunities to strengthen delivery. Help ensure listening programs remain aligned with employee experience, confidentiality, and governance expectations. Accountable for the accurate loading of survey content and configuring survey design to ensure the best possible employee experience, ensuring critical accuracy in employee data for administration. Partner with HR Strategic Technology team and HR IT to address and troubleshoot any technical issues that may arise with the execution of employee surveying. Stakeholder Enablement & Survey Consultation Serve as a trusted resource for HR partners who sponsor and manage their own listening initiatives. Guide stakeholders on survey planning considerations, platform capabilities, employee experience implications, and listening best practices. Help survey owners navigate survey setup, participant experience considerations, launch preparation, and reporting readiness. Develop tools, resources, templates, and guidance materials that help improve consistency and ease of execution across listening efforts. Support stakeholder education efforts that strengthen listening maturity across HR and the organization. Listening Experience Stewardship Help ensure employee listening resources, guidance, and communications are easily accessible and maintained across internal platforms and intranet resources for manager access and use. Support the review and coordination of survey content, participant communications, and experience-related materials. Partner with internal and external stakeholders to ensure survey experiences are consistent, user-friendly, and aligned with organizational standards. Coordinate translation activities and multilingual survey readiness efforts to support a globally inclusive listening experience. Help identify opportunities to improve survey participation, stakeholder experience, and overall listening effectiveness. Listening Platform Coordination & Support Maintain key listening program configurations that support survey readiness and stakeholder access. Coordinate user access, permissions, and licensing activities that enable appropriate use of listening tools and reporting resources. Support the preparation and validation of survey content, organizational structures, and program setup activities. Partner with internal experts and vendor partners to ensure listening programs are prepared for successful launch. Identify opportunities to simplify processes, improve efficiency, and strengthen user experience across listening programs. Continuous Improvement & Listening Innovation Identify opportunities to enhance listening practices, stakeholder experiences, and survey delivery approaches. Stay informed on emerging employee listening trends, technology advancements, and leading practices. Recommend improvements that strengthen scalability, consistency, and the overall effectiveness of listening programs. Contribute to the continued evolution of the organization's employee listening capabilities and listening culture. What You Bring (Qualifications) Required Qualifications Minimum of 7 years of experience in employee listening delivery, technical program ownership, survey research, workforce feedback, or a related field. Experience coordinating complex, cross-functional initiatives involving multiple stakeholders. Experience supporting employee surveys, listening programs, research initiatives, or workforce feedback activities Experience leading highly visible governance processes. Strong stakeholder management and relationship-building experience. Experience working in large, matrixed organizations preferred. Preferred Qualifications Experience working in a large, matrixed organization. Experience with employee listening platforms, survey configuration, user access, licensing, or reporting resources. Experience coordinating global or multilingual survey programs and partnering with technology teams or external vendors. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 112,800 - 188,000 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.