The Cigna Group

Lead sales enablement, growth marketing, and revenue performance initiatives including sales playbooks, event content, training, and revenue insights. | 7+ years in sales enablement or related fields, healthcare experience preferred, strong business acumen, leadership skills, and proficiency with Salesforce and Allego. | We’re looking for a commercially minded leader to drive sales enablement, growth marketing, and revenue performance across our Growth organization. This role blends sales enablement, marketing activation, and revenue intelligence — owning everything from sales playbooks and JOC strategy to event content and deal-level campaign performance. What You'll Own Sales Enablement & Growth Strategy • Build and scale sales playbooks for new logo acquisition, expansion/cross-sell, and at-risk client recovery • Lead Joint Operating Committee (JOC) strategy, turning operational reviews into growth and retention forums • Support strategic accounts, finalist presentations, and executive client engagements Marketing & Event Activation • Own internal and external event content development and activation (conferences, client summits, JOCs, sales kickoffs) • Develop deal-level sales assets (pitch materials, client-facing collateral, finalist presentation content) • Build and monitor campaign performance — track effectiveness, report on ROI, and iterate based on results Onboarding, Training & Coaching • Own training strategy and governance of our enablement platform (Allego) • Build a structured onboarding program (30/60/90-day) that gets new sellers and account managers to first deal faster • Build role-based learning programs that improve selling skills, executive communication, and product positioning • Build coaching frameworks that frontline managers can use to reinforce skills day-to-day, separate from formal training content • Provide hands-on support to sellers and account teams preparing for high-stakes client conversations Content & Tooling • Curate and govern the enablement content library so assets stay current, easy to find, and aren’t duplicated across teams • Evaluate and manage the enablement technology stack (CRM, content management, sales intelligence) to keep tools integrated and adopted • Serve as the formal liaison between Sales and Marketing/Product — ensuring messaging stays aligned and new product/feature knowledge reaches sellers quickly Team Leadership • Lead and develop a small team across enablement, content, and training • Set priorities based on revenue impact, client risk, and scalability Revenue Insights • Use CRM data, market intelligence, and client trends to surface growth opportunities and retention risks • Translate insights into actionable recommendations, not just reporting Qualifications • Bachelor’s degree or healthcare, payer, or healthcare services experience • 7+ years in sales enablement, marketing, account management, client success, revenue operations, or commercial strategy • Experience building sales/marketing collateral and managing event or campaign execution • Track record influencing executive stakeholders • Strong business acumen; comfortable using data to drive decisions • Experience leading initiatives across multiple stakeholder groups • Experience leading JOCs or executive business reviews • Salesforce and Allego experience • Experience owning event activation and campaign performance analytics Confidential, unpublished property of The Cigna Group. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2026 The Cigna Group If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 99,200 - 165,300 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Lead Agile teams by translating product strategies into actionable backlogs and user stories to deliver high-quality customer solutions. | Bachelor's degree and extensive Agile Product Owner experience in large-scale environments with strong leadership and Jira proficiency. | The Senior Manager, Agile Product Owner helps Agile teams deliver solutions that meet customer and business needs. This role turns product strategies and priorities into clear, actionable work for delivery teams. You will serve as the voice of the customer, manage and prioritize the team backlog, and help ensure high-quality products are delivered on time. You will lead Product Owners and partner closely with Product Managers, Scrum Masters, Engineering, Architecture, Quality Assurance, Operations, and business stakeholders. Success in this role requires strong Agile experience, leadership skills, and the ability to balance customer value, business goals, risks, and delivery commitments. Responsibilities: Own and maintain a healthy, prioritized backlog that aligns with business goals, customer needs, and product strategies. Translate product roadmaps and priorities into features, user stories, and acceptance criteria that teams can execute. Lead backlog refinement activities to ensure work is ready, well-defined, testable, and aligned with delivery standards. Prioritize work based on customer value, business impact, risk, dependencies, and team capacity. Serve as the voice of the customer and ensure delivery teams understand stakeholder and business needs. Partner with Product Managers, Business Analysts, Architects, Engineers, QA, and Operations teams to define and deliver solutions. Approve completed work and validate that features meet requirements, quality standards, and customer expectations. Use Jira or similar Agile tools to manage backlog health, story progress, blockers, and dependencies. Support Agile ceremonies, including PI Planning, sprint planning, backlog refinement, reviews, retrospectives, demos, and Inspect & Adapt activities. Identify and resolve risks, blockers, dependencies, and prioritization conflicts, escalating when needed. Coordinate release readiness activities, including communications, documentation, user readiness, and post-release validation. Monitor delivery, quality, customer feedback, and operational metrics to improve team performance and outcomes. Lead, coach, and develop Product Owners and Agile team members on backlog management, story writing, prioritization, and customer value delivery. Promote Agile principles, collaboration, continuous improvement, innovation, and a customer-first mindset. Qualifications: Bachelor's degree or equivalent work experience. Strong experience as an Agile Product Owner in Scrum, Kanban, SAFe, ART, or other large-scale Agile environments. Experience translating business and customer needs into features, user stories, and actionable backlog items. Proven ability to manage backlogs, acceptance criteria, definitions of ready, and definitions of done. Strong understanding of Agile planning, backlog refinement, sprint planning, PI Planning, and release management. Experience working with Jira or similar Agile project management tools. Ability to build strong relationships and influence stakeholders across business and technology teams. Strong communication, facilitation, prioritization, negotiation, and decision-making skills. Experience coaching Product Owners and improving Agile delivery practices. Ability to manage competing priorities, navigate ambiguity, and resolve dependencies and risks. Strong customer focus with the ability to balance business value, technical feasibility, and delivery commitments. Measures of Success: Backlogs are well-managed, prioritized, and aligned with customer and business goals. Teams consistently deliver clear, testable, high-quality solutions. Stakeholders have visibility into progress, risks, dependencies, and release readiness. Agile teams deliver predictable business value and improved customer outcomes. Product Owners demonstrate strong backlog management, prioritization, and customer-focused decision-making. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 129,500 - 215,800 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Define and advance enterprise content and personalization strategy to enhance customer experiences across digital channels. | 7+ years in product strategy or digital experience with expertise in headless CMS, composable architectures, and cross-functional leadership. | The job profile for this position is Product Strategy Senior Advisor, which is a Band 4 Senior Contributor Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. Role Summary The Product Strategy Senior Advisor – Content Platforms & Personalization is responsible for defining and advancing the enterprise strategy for content capabilities that power personalized customer experiences across digital and communication channels. This role provides strategic counsel to senior leadership on significant content, personalization, and customer engagement initiatives, often requiring coordination across business, technology, operations, marketing, and digital organizations. The advisor serves as a product-minded and strategic translator between business stakeholders and technical teams, driving the development of product definitions, solution strategies, and implementation plans that optimize content management, personalization, and customer engagement capabilities. This leader establishes and executes the vision for headless content management, dynamic content assembly, reusable content architecture, and omni-channel content delivery, enabling scalable inbound and outbound customer communications across web, mobile, email, SMS, push notifications, contact center experiences, and emerging channels. Key Responsibilities Enterprise Product Strategy & Portfolio Management · Provide counsel and strategic recommendations to senior leadership regarding content, personalization, and customer engagement strategies. · Drive development of product definitions, capability roadmaps, and solution plans that optimize enterprise content and personalization investments. · Evaluate business opportunities and emerging technologies to define and evolve the content and personalization portfolio. · Analyze market trends, customer expectations, competitive landscapes, and digital experience innovations to identify opportunities for both parity and differentiation. · Develop and maintain strategic roadmaps that align business priorities, customer experience goals, and technology investments. · Establish strategies, operational objectives, and governance approaches for enterprise content and personalization capabilities. Headless Content & Dynamic Experience Enablement · Lead the strategy and adoption of headless and composable content management capabilities across the enterprise. · Define scalable solutions for modular content creation, content reuse, metadata management, and dynamic content delivery. · Drive implementation of content-as-a-service capabilities that enable rapid deployment across channels and customer journeys. · Partner with architecture and engineering teams to ensure content platforms support enterprise scalability, flexibility, and personalization objectives. · Develop enterprise standards, best practices, and governance models for dynamic content management. Personalization & Omni-Channel Engagement · Shape and deliver personalization capabilities that dynamically tailor content based on customer context, behaviors, preferences, business rules, and AI-driven insights. · Enable consistent content experiences across inbound and outbound customer touchpoints, including web, mobile applications, email, SMS, push notifications, customer portals, and service channels. · Define strategies that improve relevance, engagement, conversion, adoption, and customer satisfaction through personalized experiences. · Collaborate with product, digital, marketing, communications, data, analytics, and CX teams to operationalize personalization at scale. AI, Innovation & Solution Development · Identify opportunities where AI, automation, and advanced analytics can improve content operations, content creation, governance, targeting, and customer engagement. · Develop innovative value propositions and feature strategies that enhance enterprise content and personalization capabilities. · Evaluate solution alternatives and recommend approaches balancing customer value, business outcomes, technical feasibility, and operational efficiency. · Lead complex initiatives through experimentation, piloting, measurement, and enterprise-scale adoption. Cross-Functional & Influence · Lead highly visible, cross-functional strategic initiatives that span multiple business and technology organizations. · Influence stakeholders at all levels without direct authority to drive alignment, commitment, and execution. · Interpret complex internal and external business challenges and recommend solutions and best practices. · Serve as a trusted advisor and recognized subject matter expert on content strategy, personalization, and digital experience capabilities. · May lead large-scale strategic programs, workstreams, or enterprise transformation initiatives. Scope & Impact · Leads enterprise-level product strategy initiatives involving content management and dynamic content delivery. · Solves highly complex business and technology challenges using broad strategic perspective and deep subject matter expertise. · Focuses on thought leadership, capability development, and innovation across multiple disciplines. · Influences enterprise investment decisions, operating models, governance frameworks, and future-state content strategies. · Drives measurable business outcomes such as increased engagement, improved customer experience, content reuse, operational efficiency, speed-to-market improvements, and reduced content management complexity. · Recognized internally as a trusted advisor and "go-to" expert for the most complex content strategy, personalization, and digital experience initiatives. Required Experience · 7+ years of experience in Product Strategy, Product Management, Content Management, Digital Experience, Marketing Technology, Customer Experience, Personalization, or related disciplines. · Demonstrated experience developing and executing enterprise product strategies and capability roadmaps. · Deep experience with content management platforms, including headless CMS, composable architectures, dynamic content delivery, and content operations. · Experience supporting omni-channel customer experiences and communications across both inbound and outbound engagement channels. · Proven ability to evaluate market opportunities, emerging technologies, customer needs, and business priorities to shape strategy and investment decisions. · Strong experience leading cross-functional initiatives and influencing executive stakeholders in a highly matrixed organization. Preferred Qualifications · Experience with Adobe Experience Manager, Contentful, Sitecore, Optimizely, Acquia, or other headless/composable CMS platforms. · Experience with personalization platforms, customer data platforms (CDPs), AI-driven decisioning platforms, and marketing technology ecosystems. · Experience implementing dynamic content solutions supporting enterprise personalization programs. · Understanding of AI-enabled content creation, content optimization, recommendation engines, and intelligent customer engagement capabilities. · Experience driving enterprise transformation initiatives involving content modernization, personalization, or digital experience evolution. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 120,300 - 200,500 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Lead and develop product managers to define and execute product strategy with a focus on AI and customer experience. | 8+ years product management experience, leadership skills, knowledge of AI and automation, strategic thinking, and stakeholder management. | Candidates who reside within 50 miles of the following locations may be asked to work in person three days per week: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, or Scottsdale, AZ. We are seeking an experienced and forward-thinking Product Strategy Director to lead, coach, and scale a high-performing team of product managers. This role is accountable for defining and executing product strategy, overseeing the end-to-end product lifecycle, and delivering innovative solutions that drive exceptional customer experiences, operational efficiency, and measurable business outcomes. The Director partners closely with engineering, operations, data, design, and business stakeholders to ensure alignment with organizational objectives and long-term success. This role is responsible for evolving the product portfolio as technology advances, with a strong focus on applied AI, large language models (LLMs), automation, and modern product development practices. The ideal candidate brings a pragmatic, forward-looking perspective—balancing innovation with scalability, risk, and governance—while translating strategy into actionable roadmaps and measurable results. RESPONSIBILITIES Leadership & Team Development: Lead, coach, and develop a team of product managers across multiple products or product lines Foster a culture of customer-centricity, innovation, accountability, and continuous improvement Establish clear goals, roles, and career development paths Drive excellence in product discovery, delivery, and outcomes-based decision making Product Vision & Strategy: Define and communicate a clear product vision aligned with enterprise goals Own and evolve product roadmaps to maximize customer value and business impact Identify opportunities to leverage technology, data, and process improvements Drive adoption of AI, LLM-enabled capabilities, automation, and emerging development approaches Evaluate emerging technologies to inform strategy Balance innovation with scalability, governance, and risk management Product Development & Delivery: Oversee the full product lifecycle from ideation through launch and optimization Guide teams in modern product management and agile development practices Promote use of AI-assisted development tools and rapid prototyping Partner with engineering and data teams to ensure AI solutions are secure and compliant Encourage experimentation while maintaining governance frameworks Stakeholder Engagement & Influence: Build strong relationships with senior leaders and cross-functional partners Communicate product strategy, progress, risks, and outcomes clearly Align stakeholders on priorities and success metrics Translate complex concepts into executive-level insights Market, Customer & Trend Analysis: Monitor industry trends and competitive landscape Incorporate customer insights and market research into product strategy Ensure products are differentiated and deliver maximum value QUALIFICATIONS Bachelor's degree or higher strongly preferred or equivalent work experience required 8+ years of product management experience required 3+ years in a people leadership role highly preferred Solid experience developing, coaching and retaining high-performing product managers is highly preferred Working knowledge of applied AI, large language models (LLMs), and automation concepts required Ability to translate technical possibilities into customer and business value is required Proven success managing multiple, complex product portfolios Experience delivering technology-enabled solutions in a regulated/complex environment preferred Strong strategic thinking and data-driven decision making Deep understanding of product discovery and agile practices Excellent communication and stakeholder management Ability to lead through ambiguity Experience delivering business outcomes through product solutions Experience with rapid prototyping and experimentation Ability to explain complex concepts to varied audiences Able to travel up to 25% as needed If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 161,900 - 269,800 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Set strategy for product growth enablement and portfolio priorities, lead sales asset development, and translate market insights into product roadmap recommendations. | Bachelor's degree with over 10 years in product strategy or growth enablement, including 5+ years people leadership and proven executive stakeholder influence. | The Director, Product Growth Enablement & Innovation sets the direction for Product growth enablement, solution positioning, and portfolio investment priorities. This role is designed to create clarity, focus, and consistency in how product value is defined, enabled, and scaled across the organization. The Director establishes the vision, operating model, and standards that ensure product capabilities, value propositions, and outcomes are clearly articulated, competitively differentiated, and effectively supported throughout the go‑to‑market lifecycle. Working in close partnership with Product, Growth, Marketing, Sales, Proposal, Operations, IT, and Executive leaders, the Director influences product and go‑to‑market decisions, improves win rates, and ensures Product portfolio investments are aligned to enterprise priorities and long-term growth objectives. Core Responsibilities Strategy Set and own the overall strategy for product growth enablement and solution positioning Lead planning for enablement coverage, priority initiatives (e.g. Internal Trainings, special events, etc.), and RFP support capacity Product Growth Enablement Leadership Establish expectations and standards for how product positioning and materials evolve in response to market, buyer, and competitive change Represent the Product Strategy & Management organization in executive forums, planning cycles, and strategic initiatives Serve as a senior escalation point for complex deals, high‑stakes RFPs, and executive‑level client engagements Documentation & Knowledge Management Define and enforce standards for solution narratives, RFP responses, sales assets, and client‑facing materials Ensure product knowledge, value propositions, and competitive insights are documented, current, and easily accessible Implement governance to maintain quality, consistency, and alignment across content Oversee development of executive‑ready sales materials Market Insights & Innovation Translate RFP activity, win/loss insights, sales feedback, and client input into clear recommendations that inform product roadmap and positioning Partner with Growth and Product teams on Market Insights Exchange and feedback loops Partner closely with Product, Growth, Clinical, Operations, Technology, and Sales leaders to assess emerging opportunities and build business cases for new capabilities and solutions. Sponsor innovation and product concept forums to test ideas and inform future investments Promote a culture of continuous improvement grounded in data and measurable outcomes Leadership & Organizational Effectiveness Own organizational direction, operating cadence, and standards for Product Growth Enablement and Innovation Define success metrics and reinforce a high‑performance culture Lead, coach, and develop Product Solution Leads, setting clear expectations for strategic thinking and enterprise impact Operate with a 12–24 month forward‑looking perspective while supporting near‑term business priorities Qualifications Required Qualifications Bachelor’s degree or equivalent professional experience 10+ years of experience in product strategy, growth enablement, solutions leadership, consulting, or related roles 5+ years of people leadership experience, leading managers or senior individual contributors Proven experience setting strategy, operating models, and standards for teams operating at scale Strong ability to influence cross‑functional and executive stakeholders without direct authority Experience translating market, sales, and client insights into product or portfolio‑level decisions Demonstrated success balancing strategic planning with operational discipline Preferred Qualifications Experience in healthcare, payer services, or complex B2B solutions Background in product management, growth strategy, or enterprise enablement Experience supporting large‑scale RFPs and executive‑level client engagements Familiarity with portfolio planning, investment prioritization, and roadmap alignment If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 155,300 - 258,800 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Lead a team to diagnose business gaps and design data-driven solutions improving operational outcomes. | 8+ years in operations enablement or performance consulting in large call centers and 5+ years people leadership with a bachelor's degree preferred. | The job profile for this position is Operating Effectiveness Director, which is a Band 5 Management Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. Reporting to the Senior Director of Enablement Strategy and Partner Operations, the Director of Performance Consulting is a strategic leadership role within Operations Enablement, responsible for leading a team of performance consultants who diagnose business performance gaps and design integrated, data-driven solutions that improve operational outcomes. This role ensures that enablement investments, across training, knowledge management, quality, process, and technology, are aligned to measurable business needs and deliver sustained performance impact. The Director serves as a strategic thought partner to Operations and Enablement leadership, translating operational challenges into prioritized performance improvement strategies. Success in this role requires strong operational credibility, consultative leadership, and the ability to influence outcomes in a highly matrixed environment. KEY RESPONSIBILITIES: Define and own the performance consulting strategy for USE Employer, Pharmacy Benefit, and Coverage Review Operations and related lines of business. Establish standardized performance consulting methodologies, diagnostic frameworks, and engagement models. Ensure consistent intake, prioritization, and scoping of performance consulting requests. Balance proactive identification of systemic performance risks with responsive support for emergent operational needs. Stay current with industry trends and advancements in human performance consulting technologies and best practice to ensure the organization’s performance enablement strategies remain at the forefront of innovation. Partner with Operations leaders to clarify business objectives, success metrics, and performance expectations. Translate diagnostic insights into recommendations spanning learning, KM, quality, process improvement, and technology, while ensuring solutions are right-sized, scalable, and aligned to operational realities. Partner closely with Learning Experience Design, Knowledge Management, Quality, and Platform Enablement leaders to ensure cohesive execution of performance solutions. Define success measures and leading/lagging indicators for performance consulting engagements. Leverage OKRS and operational KPIs - quality data, training effectiveness metrics, adoption data, etc. - to evaluate impact, refine consulting approaches, improve solution effectiveness, and inform future investments. Serve as a trusted strategic thought partner to senior Operations and Enablement leaders. Influence decision-making through data-driven insights and clear articulation of performance trade-offs. Lead, coach, and develop a high-performing team of Performance Consultants. Build consultative capability across the team, including diagnostic rigor, stakeholder influence, and executive communication. Foster a culture of curiosity, ownership, and continuous improvement. QUALIFICATIONS: Bachelor’s degree is strongly preferred, advanced degree or professional certifications preferred. 8+ years of experience in operations enablement, performance consulting, learning, quality, and operational excellence within a large scale customer operations call center environment. 5+ years of progressive people leadership experience with a demonstrated ability to build and develop high-performing teams. Strong executive presence with a track record of effectively engaging with a broad range of high-level stakeholders. Demonstrated experience leading and establishing Human Performance Improvement (HPI) initiatives, including building organizational capability and applying data drive methods to improve outcomes at scale. Proven experience diagnosing and improving performance in complex, high-volume operations. Strong understanding of performance drivers across training, knowledge management, quality, process, and technology. Demonstrated ability to influence senior stakeholders without direct authority. Strong executive presence with the ability to communicate complex insights clearly and persuasively. Strategic and analytical mindset with an enterprise-wide perspective. Experience operating effectively in highly matrixed, evolving environments. Leadership style grounded in empathy, accountability, and partnership. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 149,300 - 248,800 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan and long term incentive plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Lead and define digital product strategy and roadmap across healthcare products, driving cross-functional teams and AI innovation. | Requires proven leadership in digital product strategy within healthcare, executive influence, and managing web/mobile portfolios in complex environments. | The job profile for this position is Product Strategy Senior Director, which is a Band 5 Management Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. The Senior Director, Product Strategy is an enterprise leadership role responsible for defining and delivering the end-to-end digital product strategy across a complex portfolio of products and experiences. They will be the leader and primary digital point of contact across: Express Scripts PBS, Express Scripts and EnGuide Pharmacy, Evernorth and Accredo. This role serves as a single point of accountability for the digital product portfolio – owning how digital solutions address prioritized business and customer needs – while translating shared priorities into product strategy, roadmap and delivery. This leader operates at the intersection of product, engineering, design, engagement, platform, data, and business leadership to drive consistency, speed, and impact across a multi-product ecosystem. Through a data-driven, test-and-learn approach, they ensure the right work is prioritized, teams are aligned, and digital solutions deliver meaningful results for customers and the business. DUTIES AND RESPONSIBILITIES Define and Lead Product Strategy Establish and articulate a clear, enterprise-level product vision and long-term roadmap Translate business priorities into actionable product strategies and delivery plans Drive alignment of product strategy across multiple teams and stakeholder groups Own End-to-End Product Experience Lead the strategy and execution of integrated, cross-channel digital experiences Ensure consistency and quality across all customer touchpoints and product interactions Drive Value-Based Prioritization Lead value-based prioritization of product investments based on business impact, customer outcomes, and data insights Champion a test, learn, and scale mindset to continuously improve product performance Enterprise Leadership & Stakeholder Alignment Serve as a strategic leader and influencer, aligning stakeholders around a unified product strategy while maintaining clear accountability for digital product outcomes and execution Navigate complex organizational dynamics to enable clear decision-making and execution AI, Innovation & Market Leadership Drive best-in class use of AI and disruptive technologies at pace Stay ahead of industry and technology trends to drive innovation and differentiated digital experiences Ensure product strategy is continuously informed by competitive and industry analysis, emerging digital capabilities, and voice of the customer insights; synthesizing these inputs into prioritization decisions and initiative design Team Leadership & Talent Development Build, lead, and develop high-performing product teams Lead and develop digital product leaders and product owners supporting web and mobile experiences Foster a culture of accountability, innovation, and continuous improvement Data-Driven Decision Making Leverage analytics to identify opportunities, measure performance, and optimize outcomes Ensure product strategies are grounded in measurable business and customer value Cross-Functional Integration Partner closely with product, engineering, design, content, analytics, and operations teams to deliver cohesive solutions Ensure seamless coordination across teams to drive end-to-end value delivery QUALIFICATIONS Proven experience leading digital product strategy within healthcare, with a strong focus on patient and customer communication experiences Demonstrated track record of building and scaling product organizations - not just managing existing teams Experience leading web and mobile product portfolios and delivering integrated, omnichannel digital experiences Strong understanding of emerging digital channels and technologies, with experience deploying innovative capabilities at scale Demonstrated ability to influence senior executives and drive enterprise-wide alignment Strong strategic mindset with the ability to translate vision into execution and measurable outcomes Experience operating in complex, highly matrixed environments with multiple stakeholders Deep expertise in data-driven product management and decision making LEADER EXPECTATIONS As a top leader in the digital space, we are innovating and driving our product organization forward. Leaders and teams are expected to operate as trusted collaborators – connecting priorities across the organization in partnership with their engagement and platform peers, applying systems thinking, leveraging AI and emerging capabilities, and using data-driven insights to drive aligned decisions and measurable outcomes. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 183,500 - 305,800 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan and long term incentive plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Lead strategy and delivery of AI-driven and rules-based automation products across the enterprise. | 8+ years product management experience in AI/ML and automation, strong leadership and stakeholder management skills. | The Sr. Manager of Product Development (AI & Automation Product Management) leads the strategy, design, and delivery of both AI-driven and rules-based automation products. This role is responsible for advancing intelligent automation across the enterprise by combining advanced AI/ML capabilities with traditional workflow, rules, and process automation solutions. The leader will drive a cohesive product strategy that integrates AI-enabled decisioning with deterministic automation to deliver scalable, efficient, and compliant operational outcomes. This role requires strong product leadership, technical fluency across AI and automation paradigms, and the ability to guide cross-functional teams from ideation through deployment and continuous optimization. Key Responsibilities Product Strategy & Vision (AI + Automation) • Define and execute a unified product strategy that spans AI/ML solutions and non-AI automation (e.g., rules engines, workflow orchestration, RPA) • Identify and prioritize opportunities to optimize processes using the right approach (AI vs. deterministic automation vs. hybrid) • Develop integrated product roadmaps aligning business goals, operational efficiency, and customer experience • Drive build vs. buy vs. partner decisions across AI platforms and automation tooling Product Development & Delivery • Lead end-to-end lifecycle for AI and non-AI automation products: ideation, requirements, design, build, launch, and continuous improvement • Translate business and operational needs into product requirements, user stories, and automation logic • Deliver: • AI-driven solutions (e.g., NLP, document intelligence, predictive models) • Rules-based automation (e.g., decision engines, workflows, straight-through processing) • Ensure scalability, resiliency, and maintainability across automation solutions AI, Data & Automation Integration • Partner with data scientists, engineers, and automation teams to implement: • Machine learning models and LLM-based capabilities • Workflow automation engines and orchestration platforms • Document processing and structured/unstructured data pipelines • Design hybrid solutions combining: • AI inference + business rules • Human-in-the-loop workflows where needed • Ensure proper model lifecycle management (MLOps) alongside automation lifecycle governance Required Domain & Product Ownership • AI and automation products including: • Automated Case Creation (IntelliPath Connect) • IntelliPath Clinicals • Automated Approval (M0) • Automated Fax / Unstructured Data Processing (ORCA) • Clinical Review Intelligence (CRI) • Real-Time Document Approval (RTDA) • UPADS/Pathway related workflow and decision automation • Deeply understand and optimize: • End-to-end workflows across intake, review, decisioning, and document processing • Integration points between AI solutions and deterministic automation systems • Identify opportunities to: • Increase straight-through processing rates • Reduce manual intervention • Improve accuracy, cycle time, and operational scalability Customer, Operations & Workflow Focus • Analyze user workflows and operational bottlenecks to determine optimal automation approaches • Balance accuracy, explainability, and efficiency in AI vs. rule-based decisioning • Ensure seamless user experiences across automated and human-driven processes • Drive adoption through intuitive design, transparency, and trust in automation outputs Governance, Risk & Responsible Automation • Ensure all AI and automation solutions meet regulatory, compliance, and audit requirements • Establish governance frameworks for: • AI model risk (bias, drift, explainability) • Rules engine integrity and change control • Automation failure handling and exception management • Partner with risk, compliance, and legal to maintain responsible and ethical solutions Leadership & Stakeholder Management • Lead and mentor product managers across AI and automation domains • Collaborate with business, clinical, operations, IT, and data teams • Influence executive stakeholders with clear product vision, roadmap, and ROI-driven outcomes • Manage vendor relationships across AI platforms and automation tools Performance, Metrics & Continuous Improvement • Define KPIs across both AI and non-AI automation, including: • Automation rate / straight-through processing • Model accuracy and precision • Cycle time reduction • Cost savings and productivity gains • Establish feedback loops for: • AI model retraining • Rules optimization • Workflow refinement Required Qualifications • Bachelor’s degree in Business, Engineering, Computer Science, or a related field, or equivalent work experience required; MBA preferred. 8+ years of product management experience, including: • AI/ML-based products • Workflow, RPA, or rules-based automation solutions • Proven success delivering complex automation products at scale • Strong understanding of: • AI/ML concepts (NLP, LLMs, predictive modeling) • Business process automation (workflow engines, decision rules, RPA) • Experience working in agile, cross-functional environments • Strong leadership, communication, and stakeholder management skills Preferred Qualifications • Experience in healthcare or other regulated industries • Familiarity with document intelligence, clinical decision support, and case management systems • Experience with cloud platforms (Azure, AWS, GCP) and automation tools • Knowledge of MLOps and automation lifecycle management frameworks If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 130,900 - 218,100 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Lead marketing operations strategic planning, budgeting, change management, and learning & development to advance modernization and improve financial and operational processes. | Requires 8+ years in marketing operations, strategy, financial operations, change management, with strong financial acumen and leadership skills. | Primary Responsibilities The Marketing Operations team seeks a Senior Manager to lead four core pillars of the function: Strategic Planning, Financial Operations, Change Management, and Learning & Development. This role will play a pivotal part in advancing Marketing’s Modernization strategy, primarily through leading planning and budgeting efforts and helping ensure change is adopted across the broader organization. This leader will help translate modernization priorities into practical planning processes, budget discipline, operating rhythms, and adoption approaches that improve how Marketing prioritizes work, allocates investment, and implements new ways of working. The role will partner closely with Business Marketing, COEs, Finance, senior leadership, and the Marketing Operations Process Optimization and MarTech leads to connect strategy to execution, improve visibility into priorities and spend, and support successful delivery and adoption of new processes, AI-enabled ways of working, and Workfront-based planning and execution. Specific areas of focus for this role include: Strategic Planning Facilitate Marketing’s annual and quarterly planning process by establishing governance, standard materials, taxonomies, and planning routines. This role will also implement the annual planning process in Workfront Planner with the implementation partner and identify opportunities to streamline, optimize, and automate the process over time. Core areas of emphasis: • Annual and quarterly planning leadership • Lead and orchestrate the annual marketing planning process end to end, including timelines, milestones, deliverables, and stakeholder alignment • Facilitate quarterly planning, business reviews, and planning checkpoints to monitor progress, surface risks, and adjust priorities as needed • Translate enterprise and line-of-business priorities into structured marketing plans, investment needs, and success measures • Planning framework and portfolio management • Own and evolve the planning frameworks, templates, taxonomies, and supporting artifacts that create consistency, clarity, and standardization across enterprise marketing planning • Ensure the marketing planning process and all required planning artifacts are designed, maintained, and operationalized within Workfront Planner to support scalable intake, planning, and portfolio visibility • Track and manage all enterprise portfolio submissions for Marketing, ensuring required business cases, needs statements, and supporting inputs are completed, aligned, and submitted on time • Cross-functional alignment and governance • Partner with Business Marketing, COEs, Finance, and Process Optimization teams to ensure plans are actionable, connected to budget realities, and operationalized in workflows and systems • Establish governance routines, dashboards, and reporting that provide leadership with visibility into progress, performance, risks, and decisions required • Refine and standardize KPI frameworks, in partnership with Marketing Analytics team members, to ensure plans and investments have clear measures of success and accountability Financial Operations / Budgeting Lead Marketing’s budgeting and financial operations processes, including planning, forecasting, reconciliation, and reporting, to strengthen visibility, discipline, and decision-making. Core areas of emphasis: • Budget planning and forecasting • Lead annual budget planning and support quarterly projection development with Finance • Partner with Finance and Business Marketing budget leads support monthly forecasting cycles across Marketing • Provide leadership with insight into spend pacing, risks, opportunities, and tradeoff decisions • Investment strategy and stewardship • Connect marketing plans and portfolio decisions to investment outcomes, ROI conversations, and responsible use of capital • Support vendor and contract-related financial oversight as needed, including tracking major commitments and surfacing spend implications • Enable greater financial rigor across Marketing through education, transparency, and consistent operating expectations • Financial governance and process management • Establish and evolve standardized financial management processes, definitions, and reporting frameworks across teams • Identify process improvements, automation opportunities, and workflow enhancements that simplify budget management and strengthen compliance • Consider SLT and ELT Marketing Scorecards / Dashboards Change Management Lead the Change Management function for Marketing Operations, including oversight of the Change Management team and adoption support for new processes, tools, and ways of working. This includes supporting overall Modernization, new ways of working and new Technology solutions, AI enablement, and broader process changes through communications, training, engagement, and sustainment. Core areas of emphasis: • Set the change strategy and direct the Change Management Consultant in building stakeholder engagement, communications, and adoption plans for key Marketing Operations and modernization initiatives • Assess change impacts across roles, teams, processes, and tools; identify resistance points and readiness gaps; and implement mitigation plans that improve adoption and reduce execution risk • Create clear, role-relevant communication approaches that help leaders and teams understand the purpose, value, timing, and expectations of change • Ensure change plans are paired with practical enablement, reinforcement, and feedback mechanisms so adoption is sustained beyond initial rollout Learning & Development Lead learning and development efforts that build Marketing capability, support upskilling and new employee onboarding, and reinforce adoption of key processes and tools. Core areas of emphasis: • Capability building and learning strategy • Assess organizational learning and upskilling needs and define a holistic learning agenda aligned to business priorities, role expectations, and future-state capabilities • Design and manage learning programs, enablement materials, and communications that support process understanding, functional excellence, and professional growth • Partner with subject matter experts and external vendors to deliver high-value training experiences and curated development opportunities • Onboarding and continuous enablement • Own and evolve the Marketing new employee onboarding journey, playbook, and foundational training experiences to create a consistent start for new team members • Develop education plans that support rollout of new processes, tools, and governance models across Marketing • Measure participation, feedback, and effectiveness to continuously improve learning impact and organizational readiness Ideal candidates will offer the following: • Bachelor’s degree; advanced degree desirable, or equivalent experience • 8+ years of experience in marketing operations, strategy, financial operations, process improvement, change management, learning and development, or related business functions • Strong strategic thinking and systems orientation, with the ability to connect enterprise priorities to operating plans, investments, processes, and outcomes • Demonstrated experience leading complex, cross-functional initiatives involving planning, governance, budgeting, transformation, or organizational change • Strong financial acumen, including budgeting, forecasting, reconciliation, reporting, and translating financial data into clear business insights • Ability to design and improve frameworks, processes, and operating routines that increase consistency, efficiency, and accountability • Excellent communication and facilitation skills, with the ability to influence senior leaders and align diverse stakeholders around decisions and next steps • Experience building adoption strategies, enabling change, and helping teams transition successfully to new processes, tools, and ways of working • Experience developing talent, onboarding programs, training strategies, or capability-building initiatives that strengthen organizational effectiveness • Proven track record of driving results in fast-paced environments with strong project management, problem-solving, and organizational skills Additional Competencies should include: • Highly collaborative, resourceful, and accountable, with strong judgment and follow-through • Able to balance strategic thinking with operational execution and attention to detail • Comfortable navigating ambiguity, competing priorities, and evolving organizational needs • Strong analytical mindset with the ability to identify trends, derive insights, and recommend action • Effective at leading through influence across multiple teams and levels of the organization • Committed to building team capability, reinforcing clear ways of working, and improving the employee experience • Ability to work from a Cigna Group office 3 days a week, as directed by the business If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Lead and oversee strategic facility operations, budget, vendor management, and team leadership for large property portfolios. | Extensive experience managing large facilities portfolios, team leadership, budget oversight, and contract management in regulated environments. | The job profile for this position is Corporate Real Estate Senior Director, which is a Band 5 Management Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. Reporting directly to the Managing Director of Global Workplace, we seek a dedicated and innovative leader to assume the role of Senior Director, Global Facilities Management. This individual will be responsible for providing strategic leadership and oversight for Cigna’s global facilities portfolio, including corporate offices, mail‑order pharmacies, pharmaceutical distribution centers, and data centers. The scope and impact of this role will continue to grow as the business expands and evolves globally. The Senior Director will shape a scalable facilities operating model that can be replicated across regions, enabling future site growth, new service lines, and increased support for regulated operations. This role has enterprise accountability for Facilities Management, Reliability Engineering, Corporate Dining & Hospitality, Health, Safety & Environmental (HSE), and FM Sourcing and Third‑Party Management. The position serves as a leader of leaders, building the operating culture that drives engagement, accountability, and high performance across the global facilities organization. RESPONSIBILITES​: • Provide executive leadership for global facilities management operations across a diverse international portfolio of owned and leased assets, overseeing both in‑house and outsourced teams. • Establish the enterprise operating model, governance frameworks, and performance standards to ensure asset reliability, regulatory compliance, risk mitigation, and long‑term portfolio sustainability. • Mature Facilities Management globally, including strengthening standards, technology enablement, supplier partnerships, and sustainability performance to deliver consistency and support long‑term enterprise priorities. • Lead global reliability engineering and quality assurance programs, ensuring the performance, safety, and lifecycle management of all critical building systems, including HVAC, electrical, fire/life safety, and mission‑critical cold chain and pharmacy infrastructure. • Define and direct enterprise‑wide maintenance strategy, including preventive, predictive, corrective, and inspection programs, supported by standardized data, processes, and reporting. • Own governance and strategic management of CMMS/CAFM and IWMS platforms, ensuring data integrity, standardized execution, and actionable insights for decision‑making and asset optimization. • Lead Health, Safety & Environmental (HSE) strategy and compliance, establishing global standards and accountability frameworks aligned with healthcare, pharmaceutical, and data center regulatory requirements. • Set enterprise strategy for facilities management sourcing and third‑party partnerships, collaborating with Enterprise Sourcing to drive service quality, risk management, and commercial outcomes. • Establish and manage vendor performance frameworks, including SLAs, KPIs, scorecards, and escalation models, ensuring consistent service delivery in regulated and mission‑critical environments. • Oversee global corporate dining and hospitality services, setting strategic direction to align offerings with employee wellness, sustainability, and evolving workplace expectations. • Provide financial leadership for global facilities operations, overseeing budgets, driving cost discipline, and delivering clear operational and financial reporting to senior leadership. • Partner cross‑functionally with HR, IT, Security, Legal, Compliance, and Workplace Experience teams to deliver integrated, enterprise‑aligned facilities and workplace solutions. • Lead facilities‑related workstreams for major enterprise initiatives, including site openings and closures, workplace transitions, and M&A integration or divestiture activities. • Champion sustainability and ESG initiatives across facilities operations, advancing energy efficiency, environmental performance, and alignment with enterprise sustainability goals. CRITICAL COMPENTENCIES​: The Global Facilities Management Senior Director must be business-focused, solution-driven, and experienced in developing and supporting real estate teams. The following abilities are required:​ • Ability to lead complex, multinational facilities portfolios, balancing owned and leased assets across regulated and operationally diverse environments. • Expertise in establishing scalable operating models, governance frameworks, and standards that drive consistency, accountability, and performance enterprise‑wide. • Deep understanding of building systems and asset lifecycles, including mission‑critical infrastructure, with a focus on reliability, resilience, and risk mitigation. • Strong command of health, safety, environmental, and regulatory requirements within healthcare, pharmaceutical, and data‑center environments. • Proven ability to design and manage FM sourcing strategies, vendor partnerships, and performance frameworks that ensure service quality, safety, and cost discipline. • Demonstrated skill in budget management, cost optimization, capital planning, and financial reporting while maintaining asset integrity and service outcomes. • Capability to establish audit, QA, and performance validation frameworks that drive consistency, compliance, and global improvement. • Ability to communicate clearly with senior leaders, translate operational complexity into executive insights, and influence enterprise‑level decisions. • Effectiveness in partnering across HR, IT, Security, Legal, Compliance, Workplace Experience, and Sourcing to deliver integrated solutions. • Proven leadership through transitions, including organizational change, workplace evolution, site strategy shifts, and M&A integration. • Commitment and capability to embed sustainability, energy efficiency, and environmental performance into facilities strategy and operations. QUALIFICATIONS:​ • Bachelor’s degree required. • At least 12 years of experience in global facilities, engineering, or asset‑intensive operations. • Proven leadership of large, geographically distributed portfolios using both in‑house and outsourced delivery models. • Experience operating in highly regulated environments (e.g., healthcare, pharmaceutical, life sciences, mission‑critical infrastructure). • Strong expertise in building systems, reliability engineering, and maintenance strategy, including mission‑critical systems. • Demonstrated success leading FM sourcing, vendor governance, and performance management frameworks. • Solid financial acumen, including budget ownership, cost control, and executive‑level reporting. • Experience driving enterprise change, including workplace transformations, site strategy initiatives, or M&A integration. • Executive presence with the ability to influence senior stakeholders and translate operational complexity into clear insights. Capable of adapting to changing business environments and managing ambiguity If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Provide executive leadership and strategic oversight for a global facilities portfolio ensuring asset reliability and regulatory compliance. | Bachelor's degree with 12+ years in global facilities or asset-intensive operations in regulated environments, expertise in reliability engineering, FM sourcing, and financial acumen. | The job profile for this position is Corporate Real Estate Senior Director, which is a Band 5 Management Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. Reporting directly to the Managing Director of Global Workplace, we seek a dedicated and innovative leader to assume the role of Senior Director, Global Facilities Management. This individual will be responsible for providing strategic leadership and oversight for Cigna’s global facilities portfolio, including corporate offices, mail‑order pharmacies, pharmaceutical distribution centers, and data centers. The scope and impact of this role will continue to grow as the business expands and evolves globally. The Senior Director will shape a scalable facilities operating model that can be replicated across regions, enabling future site growth, new service lines, and increased support for regulated operations. This role has enterprise accountability for Facilities Management, Reliability Engineering, Corporate Dining & Hospitality, Health, Safety & Environmental (HSE), and FM Sourcing and Third‑Party Management. The position serves as a leader of leaders, building the operating culture that drives engagement, accountability, and high performance across the global facilities organization. RESPONSIBILITES​: Provide executive leadership for global facilities management operations across a diverse international portfolio of owned and leased assets, overseeing both in‑house and outsourced teams. Establish the enterprise operating model, governance frameworks, and performance standards to ensure asset reliability, regulatory compliance, risk mitigation, and long‑term portfolio sustainability. Mature Facilities Management globally, including strengthening standards, technology enablement, supplier partnerships, and sustainability performance to deliver consistency and support long‑term enterprise priorities. Lead global reliability engineering and quality assurance programs, ensuring the performance, safety, and lifecycle management of all critical building systems, including HVAC, electrical, fire/life safety, and mission‑critical cold chain and pharmacy infrastructure. Define and direct enterprise‑wide maintenance strategy, including preventive, predictive, corrective, and inspection programs, supported by standardized data, processes, and reporting. Own governance and strategic management of CMMS/CAFM and IWMS platforms, ensuring data integrity, standardized execution, and actionable insights for decision‑making and asset optimization. Lead Health, Safety & Environmental (HSE) strategy and compliance, establishing global standards and accountability frameworks aligned with healthcare, pharmaceutical, and data center regulatory requirements. Set enterprise strategy for facilities management sourcing and third‑party partnerships, collaborating with Enterprise Sourcing to drive service quality, risk management, and commercial outcomes. Establish and manage vendor performance frameworks, including SLAs, KPIs, scorecards, and escalation models, ensuring consistent service delivery in regulated and mission‑critical environments. Oversee global corporate dining and hospitality services, setting strategic direction to align offerings with employee wellness, sustainability, and evolving workplace expectations. Provide financial leadership for global facilities operations, overseeing budgets, driving cost discipline, and delivering clear operational and financial reporting to senior leadership. Partner cross‑functionally with HR, IT, Security, Legal, Compliance, and Workplace Experience teams to deliver integrated, enterprise‑aligned facilities and workplace solutions. Lead facilities‑related workstreams for major enterprise initiatives, including site openings and closures, workplace transitions, and M&A integration or divestiture activities. Champion sustainability and ESG initiatives across facilities operations, advancing energy efficiency, environmental performance, and alignment with enterprise sustainability goals. CRITICAL COMPENTENCIES​: The Global Facilities Management Senior Director must be business-focused, solution-driven, and experienced in developing and supporting real estate teams. The following abilities are required:​ Ability to lead complex, multinational facilities portfolios, balancing owned and leased assets across regulated and operationally diverse environments. Expertise in establishing scalable operating models, governance frameworks, and standards that drive consistency, accountability, and performance enterprise‑wide. Deep understanding of building systems and asset lifecycles, including mission‑critical infrastructure, with a focus on reliability, resilience, and risk mitigation. Strong command of health, safety, environmental, and regulatory requirements within healthcare, pharmaceutical, and data‑center environments. Proven ability to design and manage FM sourcing strategies, vendor partnerships, and performance frameworks that ensure service quality, safety, and cost discipline. Demonstrated skill in budget management, cost optimization, capital planning, and financial reporting while maintaining asset integrity and service outcomes. Capability to establish audit, QA, and performance validation frameworks that drive consistency, compliance, and global improvement. Ability to communicate clearly with senior leaders, translate operational complexity into executive insights, and influence enterprise‑level decisions. Effectiveness in partnering across HR, IT, Security, Legal, Compliance, Workplace Experience, and Sourcing to deliver integrated solutions. Proven leadership through transitions, including organizational change, workplace evolution, site strategy shifts, and M&A integration. Commitment and capability to embed sustainability, energy efficiency, and environmental performance into facilities strategy and operations. QUALIFICATIONS:​ Bachelor’s degree required. At least 12 years of experience in global facilities, engineering, or asset‑intensive operations. Proven leadership of large, geographically distributed portfolios using both in‑house and outsourced delivery models. Experience operating in highly regulated environments (e.g., healthcare, pharmaceutical, life sciences, mission‑critical infrastructure). Strong expertise in building systems, reliability engineering, and maintenance strategy, including mission‑critical systems. Demonstrated success leading FM sourcing, vendor governance, and performance management frameworks. Solid financial acumen, including budget ownership, cost control, and executive‑level reporting. Experience driving enterprise change, including workplace transformations, site strategy initiatives, or M&A integration. Executive presence with the ability to influence senior stakeholders and translate operational complexity into clear insights. Capable of adapting to changing business environments and managing ambiguity If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Manage operational tasks and client requests ensuring SLAs are met while providing consultative support and training team members. | Requires high school diploma (bachelor's preferred), 3+ years relevant experience, client-facing skills, and proficiency in Microsoft Office within healthcare or PBM industry. | The Operations Lead Analyst drives the completion of operational tasks and provides support for client benefit requests. Responsibilities include training, handling daily request tracking, researching client benefit related items, running reports, provide documentation related to completion of assigns tasks and identify operational or productivity enhancements. Also, assists with more complex configurations, validations or projects as needed. Tracks and reports progress to team to ensure deadlines are met. Provides consultative support to internal and external clients by researching and assisting with resolution of benefit design and claims issues. Responsible for ongoing client support and consistent service driving towards client focused outcomes. What you'll do to make a difference: Interactive, virtual, client‑facing role. Reviews client intent and provides feedback as appropriate. Handles daily request tracking, reporting requests, and general inquiries. Resolves issues when possible and escalates as needed. Manages assignments within committed target completion dates and performance guarantees. Provides on‑the‑job training to less experienced team members to improve knowledge and skills. Provides consultative support to internal and external clients by researching and assisting with the resolution of benefit‑related issues. Plans and controls projects and assignments, collaborating with team members across the organization as needed. Adheres to and supports changes to organizational SOPs and compliance standards; provides subject‑matter input to checklists and SOPs. Resolves differences in client requirements and manages all requests to ensure high‑quality results are consistently met. Manages operations to ensure SLAs, performance guarantees, turnaround times, and commitments are met. Remains responsive to client and CST questions, concerns, and needs, including client‑facing interactions. Demonstrates business acumen to build trust with clients and CST partners. Completes special projects as assigned. Primarily supports internal departmental partners and cross‑functional peers. Takes direction or intent and independently owns actions directly associated with assigned tasks, with limited impact to indirect areas. Willingly accepts and supports departmental change. What you need to be successful: High School Diploma or GED required. Bachelor's degree preferred. 3+ years of relevant experience required. Client facing experience required. Strong knowledge of the healthcare and PBM industry and its products and services highly preferred. Detail-oriented with strong analytical and problem-solving skills. Ability to manage timelines and meet tight deadlines. Ability to adapt in a dynamic work environment and make independent decisions. Good organizational and prioritization skills with the ability to multitask. Demonstrated ability to work with other departments and teams to resolve issues. Proficient computer skills including all Microsoft office applications required. Experience with data input and reconciliation. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 62,600 - 104,300 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Manage day-to-day client relationships and ensure client satisfaction and retention through operational performance and collaboration. | Bachelor's degree with 3-5+ years relevant experience, strong communication and project management skills, and ability to work cross-functionally with some travel. | The job profile for this position is Account Management (Non-IC) Advisor, which is a Band 4 Senior Contributor Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. The Sr. Account Manager is responsible for ensuring clients and patients receive superior service. Key member of the core client account team is responsible for overall satisfaction and retention of assigned book of business. Manages the day-to-day client relationship. Accountable for core service delivery for clients working cross-functionally with all operational. The Account Manager proactively reviews performance metrics to promote client satisfaction, profitability, and retention. Utilizes technology, tools, processes and resources to anticipate and exceed clients needs and expectations. Collaborates with Account Directors on client activity, expectations, and service needs. ESSENTIAL FUNCTIONS • Manages day to day client relationships through comprehensive knowledge of client’s benefit plan and product offerings. • Daily interaction with clients, consultants and producers providing preventative consultation, analysis and issue resolution associated with core services. • Responsible for timely and accurate management and execution of all client benefit requests, including benefit changes, product upsells, new groups, terminations and escalated issues. • Accountable for new group and specific product implementations; including establishing and leading internal meetings to ensure collaboration and attention to detail throughout the process in order to meet expected timelines and quality standards. • Lead client centric team meetings to review operational performance against client’s expectations and needs. • Presentation of operational performance metrics to clients on a monthly and/or quarterly basis to show specific performance measures in comparison with the book of business to promote client satisfaction, client retention and upsell opportunities. QUALIFICATIONS • Bachelor’s degree in related field or 11+ years of experience. • 5+ years relevant experience with Bachelor’s Degree or Master’s degree and 3+ years of relevant experience • Excellent PC skills including Microsoft Office and Internet experience. • Excellent verbal and written communication and presentation skills. • Strong analytical and problem solving skills. • Strong focus on book of business client satisfaction and client retention results. • Demonstrated ability managing projects, utilizing proven project management processes. • Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency. • Ability to travel overnight up to 20%. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 96,800 - 161,400 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Research, author, and maintain technical documentation and training content collaborating with SMEs and business leaders. | At least 2 years technical writing experience and proficiency with knowledge management tools like MadCap Flare; high school diploma required, bachelor's preferred. | The job profile for this position is Technical Training Lead Analyst, which is a Band 3 Senior Contributor Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. As a Technical Writer/Technical Training Lead Analyst on our team, you will be responsible for the research, authoring, publishing, and maintenance of processes, procedures, and user resources using various authoring tools and methodologies. You will work closely with various departments and related groups, business owners, and SMEs to document procedures and related content, including the translation of business needs into user instructions and training content. In this role, you will make an impact on our pharmacy patients and the organization as a whole by: Writing, editing, and formatting task-level documentation for various audiences to include but not limited to procedures, job aids, learner resources, forms, etc. Collaborating with SMEs, business leaders, and product owners to document and develop end-user content in support of pharmacy operations Working with a variety of departments and related business owners/approvers to identify process, procedures, and related systems training needs in support of business initiatives and operations learning goals Participating in a dynamic authoring environment designed around quality, continuous improvement, and fast-paced delivery. Maintaining overall documentation and audit records including creation, revisions, reviews, and archival Maintaining awareness of new developments in technical writing systems and methodologies and recommending modifications in processes and practices What you will need to be successful in the role: High school diploma or GED required, bachelor’s degree preferred 2+ years’ technical writing experience required 2+ years’ experience working knowledge within knowledge management and KMS authoring tools required MadCap Flare, Knowledge-Centered Service, and/or Information Mapping experience is required for this role Excellent communications, interviewing, and teamwork skills, including willingness and ability to consult with subject matter experts from operational teams within the organization Advanced knowledge of writing and editing best practices and use of style guides Ability to prioritize and manage multiple projects in a fast changing, evolving environment, while still managing the attention to detail Capacity to learn new technology and then apply and interpret the knowledge quickly for end users Ability to adhere to departmental quality practices, style guides, and company brand standards If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 71,100 - 118,500 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Develop and apply advanced statistical and machine learning models to inform underwriting and pricing strategies and collaborate with teams to generate insights. | Requires 5+ years in data science or advanced analytics with proficiency in Python, R, SQL, and a bachelor's degree, preferably with advanced degrees and healthcare data experience. | We’re looking for a Data Science Advisor to help shape how data science drives profitable growth across The Cigna Group. As part of the Data Science Center of Expertise (DSCOE), this role partners closely with Actuarial, Underwriting, and Data & Analytics leaders to turn advanced analytics into smarter underwriting and pricing decisions. If you enjoy solving complex problems, influencing strategy, and working collaboratively across disciplines, this role offers meaningful impact and growth. Responsibilities Develop and apply advanced statistical and machine learning models that inform underwriting and pricing strategies and improve prediction of claims cost and risk drivers. Design and evaluate experiments using innovative data sources and modeling techniques to assess business impact and model effectiveness. Generate deep insights into client- and customer-level risk variability and translate findings into clear, actionable recommendations for partners and leaders. Influence decisions around data architecture and future data investments by assessing current capabilities and identifying opportunities to scale impact. Communicate results and recommendations through clear, well-structured analysis and presentations tailored to both technical and non-technical audiences. Collaborate across the Data Science COE, underwriting, pricing, and analytics teams to deliver solutions aligned to enterprise goals. Required Qualifications 5+ years of experience in data science, advanced analytics, or a related field. Strong proficiency in machine learning, statistics, and data analysis using Python or R, SQL, and modern version control tools (e.g., Git). Experience working with large, complex datasets; healthcare data such as claims or EHR is strongly preferred. Demonstrated ability to independently deliver complex analytical work, identify risks or blockers, and propose practical solutions. Strong communication skills with the ability to explain technical concepts in clear, business-focused language. Preferred Qualifications Experience deploying predictive or machine learning models to production or cloud-based environments. Familiarity with underwriting, pricing, or insurance-related analytics. Bachelor’s degree in a quantitative field such as Data Science, Statistics, Mathematics, Computer Science, or a related discipline; advanced degree preferred. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 107,700 - 179,500 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Lead cross-functional projects supporting Dental and Vision strategic priorities and drive alignment across teams. | Requires 3+ years leading business or operational projects in a matrixed environment with strong stakeholder management and communication skills. | The job profile for this position is Business Project Advisor, which is a Band 4 Senior Contributor Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. In this role, you will play a critical role in translating Dental and Vision strategy into action. You’ll lead complex, cross‑functional initiatives that improve how products, services, and capabilities are delivered—driving measurable outcomes for customers, partners, and the business. This is an opportunity to influence strategy, guide execution, and help teams deliver meaningful change. Responsibilities Lead end‑to‑end planning and execution of medium to large, cross‑functional projects supporting Dental and Vision strategic priorities, from concept through implementation and stabilization. Partner with business leaders to define project objectives, success metrics, scope, timelines, and dependencies, ensuring alignment with broader portfolio and business goals. Develop and maintain comprehensive project artifacts including project plans, schedules, risk logs, communication plans, governance materials, and executive status reporting. Facilitate cross‑functional working sessions, decision forums, and stakeholder updates to drive alignment, remove obstacles, and maintain delivery momentum. Identify risks, issues, and change impacts early; proactively develop mitigation and contingency strategies to keep initiatives on track. Coordinate with portfolio management, Agile delivery teams, and operational partners to sequence work, manage interdependencies, and support prioritization decisions. Evaluate new project requests and enhancements by assessing business value, complexity, effort, and readiness to support informed investment decisions. Support organizational change efforts by partnering with business owners on operational readiness, communication, training, and adoption planning when needed. Monitor project performance against milestones, budget considerations, and outcomes, escalating risks or decisions as appropriate. Foster a collaborative, accountable, and high‑performing team environment that promotes continuous improvement and shared ownership of results. Qualifications – Required 3+ years of experience leading business or operational projects in a matrixed, cross‑functional environment. Experience within insurance, healthcare, or health services organizations. Proven ability to manage multiple initiatives simultaneously while meeting deadlines and maintaining quality. Strong stakeholder management skills with demonstrated ability to influence without direct authority. Excellent written and verbal communication skills, including the ability to convey complex information clearly to executive and non‑technical audiences. Hands‑on experience using project management tools, frameworks, and best practices to plan, execute, and track work. Comfort operating in a fast‑paced, evolving environment with changing priorities. Qualifications – Preferred Dental and Vision healthcare product/project experience. Bachelor’s degree in business, healthcare administration, or a related field. PMP or similar project management certification, or equivalent practical experience. Experience supporting portfolio planning, business case development, or executive‑level decision materials. Exposure to Agile, Scrum, or hybrid delivery models. Demonstrated experience supporting change management or operational readiness activities. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Lead client-facing team to ensure successful onboarding and implementation outcomes for middle market clients through project management and risk management. | Over 8 years implementation or project management experience, 6 years leadership, bachelor's degree preferred, strong business acumen, and ability to manage complex cross-functional initiatives. | The job profile for this position is Client Account Support Director, which is a Band 5 Management Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. Overview Are you energized by leading complex client implementations and building high-performing teams? The Middle Market Implementation Director plays a pivotal leadership role responsible for guiding and overseeing our client-facing implementation team. This role supports our US Employer, Evernorth and PBS capabilities across middle market clients (Over 500) ensuring our client commitments are met with speed, ease and quality. The Implementation Director will champion the execution of delivery focused on client commitments and fortify project management and risk remediation core competencies. This position requires a dynamic leader with an entrepreneurial mindset who can inspire and develop a high-performing team, drive transformative initiatives that deliver a future-focused client and customer experience, implement change management strategies, and execute with a data-driven mindset to anticipate industry trends and evolving business and customer needs. Responsibilities • Lead, develop, and inspire a client-facing implementation team to successfully deliver onboarding and implementation outcomes aligned to client commitments, contractual requirements, and performance targets. • Drive consistent, high-quality execution of implementations by strengthening project management discipline, risk identification, and remediation practices. • Partner across Sales, Account Management, Technology, Product, and Operations to ensure readiness, alignment, and efficient delivery for middle market clients. • Monitor implementation performance through KPIs, client feedback, and risk indicators, translating insights into actionable improvements and measurable results. • Champion change management efforts that enable adoption of new processes, tools, and ways of working across teams and leaders. • Standardize and mature implementation methodologies, tools, and communication frameworks to enhance clarity, consistency, and client experience. • Foster a culture of innovation and continuous improvement by identifying emerging trends and technologies, including AI-enabled solutions, that advance onboarding effectiveness and scalability that increases benefit realization, value creation, ROI and outcomes that improve the experience across our employees, clients, customers and members. • Develop future leaders through coaching, mentorship, and succession planning while maintaining accountability for results and behaviors. Qualifications Required • 8+ years of experience in client-facing implementation, project management, operations, or related roles. • 6+ years of experience of leadership management. • Proven ability to successfully lead high performing teams through continual change and market pressures while meeting/exceeding client satisfaction and internal goals. • Entrepreneurial mindset with experience in startup environments or driving new initiatives within a large organization. • Proven ability to lead complex, cross-functional initiatives while navigating change and delivering strong client and business outcomes. • Demonstrated experience managing client risk, remediation plans, and stakeholder expectations in healthcare, health plan, PBM, or related environments. • Strong business and financial acumen with the ability to use data and insights to drive decisions and performance improvement. • Executive level communication and stakeholder influence skills, including the ability to prepare leaders for high-impact client and enterprise interactions. • Exposure to generative AI, analytics, or intelligent automation initiatives that improved operational effectiveness. • Travel up to 25% as needed, domestic and internationally. Preferred • Bachelor’s degree in business, healthcare, or a related field; advanced degree or PMP certification preferred. • Experience leading enterprise-scale or multi-product implementations within middle market or employer segments. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 134,200 - 223,600 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan and long term incentive plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Manage cross-functional programs and strategic initiatives, coordinate executive engagements, and prepare performance reports to support business operations. | Requires 6+ years in operations, events, or program management with strong PowerPoint, Excel, and executive communication skills. | Role Summary The Business Operations Advisor serves as a trusted operational partner to the US Employer Business Operations and Performance Management team, enabling effective execution of priorities across Cigna Healthcare (CHC). Impact Statement The Business Operations Advisor drives and executes key initiatives supporting the CHC operating plan. This resource contributes to core operating projects and ensures executive engagements run seamlessly with clear outcomes and follow-through. Key Responsibilities Cross-Functional Program Management Support priority initiatives for Cigna Healthcare that connect business strategy, financial performance, and talent priorities across the U.S. Employer portfolio. Help to translate insights into clear recommendations for leadership action, including operating metrics, performance narratives, and executive-ready materials. Support ad hoc processes and orchestration of initiatives that cut across multiple strategic business units. Coordinate Events and Executive Engagements Own end-to-end management of market site visits, including attendee preparation, agendas, briefing materials, and logistics. Drive accountability and closure of site-visit follow-ups; track owners, dates and status. Partner with Corporate Communications to shape and execute leadership communications (e.g., town halls, CHC updates), ensuring alignment with priorities and messaging. Drive the completion of annual market briefs and related materials to ensure leaders have timely, accurate insights. Manage corporate giving requests in partnership with internal stakeholders (including coordination with Cigna Civic Affairs). Core Deliverables Aggregate monthly/quarterly operating review materials (scorecards, narratives) that enable leadership discussions and decisions. Executive visit agendas, briefing materials, and action trackers Real estate analyses to support cost/lease considerations and site/footprint strategy. Establish operating templates Qualifications 6+ years of experience in operations, events, or program management, or sales operations within Cigna. Exceptional PowerPoint and Excel skills. Strong project management skills with a demonstrated track record of driving execution and follow-through. Executive communication skills—writing crisp narratives and synthesizing complex information into clear, actionable insights. Personal Attributes High degree of judgment, discretion, and professionalism. Highly organized, detail-oriented, and execution-focused. Proactive, resourceful, and solutions-oriented. Comfortable managing ambiguity, competing priorities, and fast-moving situations. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Automate and maintain document tools, partner with teams to define system requirements, and perform testing to ensure accuracy and compliance. | High school diploma or GED required, bachelor's degree preferred, with healthcare knowledge and proficiency in Microsoft Office and basic coding concepts. | The job profile for this position is Technical Support Senior Analyst, which is a Band 3 Senior Contributor Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. Ready to own the automation behind compliant, client‑facing policies and certificates? We’re hiring a Technical Support Senior Analyst to automate and maintain the Document Source Tool (DST) supporting client policies and customer booklets and certificates. You’ll partner with regulatory and product teams to define system requirements—including state and federal compliance and product enhancements—and develop solutions that automate complex manual processes. You’ll work across multiple authoring systems and primarily support a Cigna custom-built platform using Boolean (“if/then/else”) logic trees interfacing with MS Word. You’ll also provide technical and training support to non-Facets Contract Analysts. What you’ll do: Ensure all content is accurate and compliant with product and regulatory requirements Review state and federal legislation, product enhancements, and miscellaneous text from the State Filing team and enter updates into the DST system Automate, code, and test language updates for the non‑Facets DST system, including impact analysis and ePro‑to‑DST variable mapping Perform user acceptance and system acceptance testing to support scheduled monthly system releases Contribute to operational and efficiency initiatives, including coding and testing Support Contract Analysts with technical and training advice related to the DST System What you’ll need to do the job: High school diploma or GED, required; bachelor’s degree preferred Solid understanding of health plan products, benefits, funding types and other healthcare industry concepts and terminology, required Knowledge of contract production using the DST System (Document Source Tool), highly preferred Technical and navigational proficiency in the Microsoft Office suite (Excel, Outlook, Word) required; PowerPoint and Access preferred Specific proficiency in MS Word, with emphasis on styles and formatting, preferred Working knowledge of Basic Logical Coding Concepts, preferred Excellent attention to detail with strong analytical and problem‑solving skills to support testing, implementation planning, and defect troubleshooting, required Strong organizational skills for tracking progress across multiple projects, required Demonstrates excellent communication and interpersonal skills, required Ability to work effectively in a fast‑paced, complex environment while delivering high‑quality results and meeting project deliverables, required If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 62,100 - 103,500 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Manage specialty drug patient caseloads through clinical review, care coordination, case management planning, telephonic coaching, and collaboration with healthcare providers to improve patient outcomes and cost effectiveness. | Unrestricted RN license, minimum 3 years nursing patient care experience, clinical case management skills, knowledge of specialty pharmacy and insurance claims, and ability to work remotely with high-speed internet. | The Nurse Case Management Lead Analyst will: Manage a caseload of customers that require specialty drugs, evaluating the need for alternative services and as appropriate; assesses, plans, implements, coordinates, monitors, and evaluates options and services to meet an individual's healthcare needs. Promotes care coordination, provider collaboration, quality case outcomes, and provides quality, cost effective alternatives to care as appropriate. Performs clinical review of medical specialty pharmacy services, coordinates transition of care, product rate negotiations, and accurately calculates medical cost savings. Performs case management evaluation to identify any clinical needs, social determinants of health needs, discuss programs and services available with appropriate referrals, and coordinates care and closes gaps through collaboration with customers, treating physicians, and servicing providers. Job Responsibilities: Obtains informed verbal consent from customers for case management services Establishes a collaborative relationship with the customer (plan participant), family, physician(s), facilities, specialty pharmacies, and other providers to determine medical history and current status to assess the appropriate level of care and options for alternative place of service/procurement for specialty medication(s) Assistance in the identification of member health education needs through health assessment activities Utilization of health prevention guidelines and general health and wellness strategies to achieve goals in the overall health of members. Perform research on relevant topics in health promotion and disease prevention, as required for specific members Consult with and assist team members in cases where a member’s behavioral health or emotional issues are impacting their ability to set and/or achieve goals Educate and refer members on available internal and external health resources Provides 1:1 telephonic coaching to members around their chronic/acute illness, specialty medication, plan benefits, and options for alternative place of service. Case Manager will also coach behavior change to improve health status, reduce health risks and improve quality of life. Assesses readiness to change and implements actions to assist members in moving through stages of change to reach their goals Work with members to identify and set personalized health improvement plans and goals and support members in achieving those goals. Promote consumerism through education and health advocacy. Assesses member’s health status and treatment plan and identifies any gaps or barriers to healthcare. Establishes a documented patient centric case management plan involving all appropriate parties (client, physician, providers, employers, etc), identifies anticipated case results/outcomes, criteria for case closure, and promotes communication within all parties involved. Implements, coordinates, monitor and evaluate the case management plan on an ongoing, appropriate basis. Adheres to professional practice within scope of licensure and certification quality assurance standards and all case management policy and procedures Participates in unit and corporate training initiatives and demonstrates evidence of continuing education to maintain clinical expertise and certification as appropriate. Negotiates fee for services, level of care, intensity and duration with provider(s), as appropriate. Documents findings in a clear concise manner and continues to evaluate medical necessity of frequency, intensity and length of care with physician(s) and agency/vendor(s). Acts as liaison between account, client/family, physician(s), internal and external matrix partners, and facilities/agencies. Maintains accurate record (system) of case management interventions including cost/benefit analysis, savings, and data collection. Adheres to quality assurance standards and all case management and utilization management policy and procedures. Interacts with the Medical Directors as necessary. Demonstrates evidence of continuing education, minimally 1 per year to maintain clinical expertise. The Case Manager interacts with Care Associates, benefit specialists, Cigna Coverage Review Department (CCRD), Accredo Specialty Pharmacy, and claims staff for claim payment direction to ensure correct interpretation of current and future cost of care. Assists Sales Account Executive in communicating status and/or resolving issues for service center-based customers, as assigned. Participates on committees, task forces and other company projects, as assigned. Supports training initiatives or audits of case files, as assigned. Demonstrates sensitivity to culturally diverse situations, clients and customers. Ensures the member’s privacy, confidentiality, and safety are maintained, adheres to ethical and accreditation standards, serves as a member advocate, and adheres to legal and regulatory standards. Ensures that care management and utilization management program objectives are met by evaluating the effectiveness of alternative care services and that cost effective, quality care is maintained. Performs care management for specialty programs in a telephonic customer- facing environment which involves utilizing a coaching approach that provides support and resources to the customers Any other assigned tasks as deemed necessary to meet business needs. Minimum Qualifications and License: Unrestricted RN license in state of residency required. Compact RN Nursing license preferred. Minimum of bachelor degree in a health or human services related field preferred. Minimum of three years of nursing patient care experience. Must possess access to high-speed broadband wired internet with a modem. Cigna cannot support hot spots or satellite-based internet. Preferred Qualifications: Clinical experience in acute care (oncology preferred), utilization management, case management or specialty infusion nurse preferred. Working knowledge of specialty pharmacy and/or specialty drugs covered under medical benefit Intermediate knowledge of the insurance industry, and knowledge of claims processing and specialty pharmacy. Ability to make decisions on what needs to be done based on clearly established guidelines Ability to quickly engage and connect with patients in a telephonic/virtual environment to gain trust, assess needs, and educate A high energy level and excellent written and oral communication skills are essential. Excellent time management, organizational, research, analytical, negotiation, communication (verbal and written) and interpersonal skills. Proficient with computers and ability to talk and type while on the phone Must be able to work in a fast-paced and virtual environment Strong personal computer skills, MS word, Excel, Outlook experience, and Internet research desired Strong skills in the following areas: teamwork, conflict management, assessment complex issues, ability to recommend changes and resolve problems through effective decision making Experience in medical management, case management, and/or utilization management in a managed care setting is highly desirable Knowledge of managed care products and strategies Certification as a case manager from the URAC-approved list of certifications; or certification within 3 years of hire If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 76,600 - 127,600 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.