Ascensus

Provide architectural leadership for customer engagement and contact center technologies. | Requires 8+ years software engineering with 2+ years lead role and experience in CCaaS platforms, conversational AI, and .NET ecosystem. | Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow. Section 1: Position Summary Provides architectural leadership for customer engagement and contact center technologies, including Contact Center as a Service (CCaaS), IVR, IVA, conversational AI, agent desktop, workforce optimization, digital channels, and CRM integrations. Partners with business and technology stakeholders to design scalable customer experience solutions that balance customer satisfaction, operational efficiency, security, reliability, and regulatory requirements. Section 2: Job Functions, Essential Duties and Responsibilities Defines architecture and technical standards for customer engagement platforms, including CCaaS, IVR, IVA, omnichannel routing, workforce engagement, and conversational AI solutions. Leads architecture and solution design efforts for contact center modernization initiatives, including integration with CRM platforms, identity and authentication services, telephony providers, knowledge systems, and enterprise applications. Evaluates and implements AI-powered customer engagement capabilities such as virtual agents, voicebots, chatbots, intelligent call routing, authentication solutions, call summarization, and agent-assist technologies. Establishes integration patterns and governance standards for CCaaS and customer experience platforms to ensure scalability, resiliency, observability, security, and maintainability. Relies on extensive experience and sound judgment to prioritize workload and engagement with teams. Establishes strong alignment with Product Owners to understand, influence, and deliver on roadmaps. Sets technical direction and provides proactive oversight to scrum teams so solutions are secure, scalable, efficient, and stable. Leads, coaches, and mentors technical staff. Establishes standards, proofs of concept, and templates that enable teams to deliver high-quality software efficiently. Designs, prototypes, and guides implementation of agent-based solutions (e.g., tool-using workflows, orchestration, retrieval, and guardrails) within approved platforms and enterprise standards, partnering with security, compliance, and enterprise architecture as needed. Defines and promotes standards for responsible use of AI and automation across the software lifecycle—including approved tools, data-handling expectations, human review for high-risk decisions, and patterns for integrating AI, model-based, or agent-based capabilities—in partnership with security, compliance, and enterprise architecture as applicable. Evaluates AI-enabled tools and practices (e.g., code generation, review support, refactoring, testing, documentation, operations, and agent-based workflows where appropriate) for fit, risk, cost, and maintainability; drives adoption through reference implementations, guardrails, and templates Participates in project discussions to remove technical impediments and assists in establishing estimates. Performs design and development for complex work as an active contributor to the project pipeline. Collaborates with other Application Architects and Platform Architects to identify, socialize, and confirm the best possible solutions. Holds a high degree of responsibility for application architecture and technical execution within a program. Takes ownership and provides technical leadership when production issues require software engineering expertise. Assists with other tasks and projects as assigned. Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients. At Ascensus we are guided by our Core Values of People Matter, Quality First and Integrity Always®. They inspire us every day to prioritize an environment of respect for those we serve and one another and should be visible in your actions on a day-to-day. Supervision Leadership, mentoring, and coaching No HR responsibilities Section 3: Experience, Skills, Knowledge Requirements Minimum 8 years of Software Engineering experience with a minimum of 2 years in a lead role Passion for leadership, mentoring, and coaching to help others succeed Experience architecting and delivering solutions using Contact Center as a Service (CCaaS) platforms such as NICE CXone, Genesys Cloud, Five9, Amazon Connect, or equivalent customer engagement platforms. Experience designing and implementing IVR, IVA, conversational AI, chatbot, voicebot, and omnichannel customer engagement solutions. Experience integrating CCaaS and customer engagement platforms with CRM solutions, identity providers, enterprise APIs, workflow engines, knowledge management systems, and backend business applications. Experience with NICE CXone, Genesys Cloud, Five9, Amazon Connect, Cisco Webex Contact Center, or similar CCaaS platforms. Experience with IVA and conversational AI platforms such as ASAPP, Cognigy, Kore.ai, Google CCAI, Microsoft Copilot Studio, Amazon Lex, or similar technologies Knowledge of customer experience architecture patterns including intelligent routing, skills-based routing, workforce engagement, call recording, quality management, customer authentication, fraud prevention, and analytics. Experience evaluating and implementing AI-powered customer service technologies, including agent-assist, conversational AI, speech analytics, knowledge retrieval, call summarization, and automation capabilities. Understanding of telephony, SIP, call flows, routing strategies, IVR design patterns, and cloud-based contact center architectures. Excellent communication and teamwork skills with ability to explain and influence architectural direction Excellent technical skills with deep knowledge of development technologies and tools Excels in a results focused organization Experience with IVA and conversational AI platforms such as ASAPP, Cognigy, Kore.ai, Google CCAI, Microsoft Copilot Studio, Amazon Lex, or similar technologies. Experience with Agile/Scrum, continuous integration, continuous delivery, and related DevOps tooling and practices. Experience with multiple database platforms (e.g., MS SQL Server, Sybase, Oracle, or similar). Expert-level proficiency in the .NET ecosystem. Demonstrated proficiency with AI-assisted engineering tools for implementation, code review support, refactoring, and technical research, including clear human review habits and compliance with data/security policies. Practical experience designing, prototyping, or delivering agent-based or model-assisted application capabilities (e.g., orchestration, tool/API integration, guardrails, observability, and production support considerations). Strong troubleshooting and problem-solving skills in complex production and delivery environments. Nice to Have Skills Experience with customer authentication and fraud prevention solutions such as Pindrop or equivalent technologies. Experience designing omnichannel customer journeys across voice, chat, SMS, email, and digital channels. Experience with Salesforce Service Cloud, Dynamics 365 Customer Service, or other CRM platforms supporting contact center operations. For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual workspace and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 Mbps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying. We are proud to be an Equal Opportunity Employer Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.

Lead design and implementation of complex software initiatives with technical oversight and mentoring. | 8+ years software engineering with 2+ years lead role and expert .NET proficiency required. | Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow. Section 1: Position Summary The Application Architect role is positioned between the Platform Architect and the Principal Software Engineer and is responsible for providing technical direction and oversight across scrum teams within a program. Works closely with the Platform Architect to understand business needs and identifies technical solutions. Collaborates with other Platform Architects and Application architects to promote innovation, reusability, stability, scalability, and consistency across programs. Provides technical direction for scrum teams for specific initiatives and assists with initial proof of concepts and template builds. Provides ongoing technical oversight and mentoring across scrum teams to ensure they are progressing in accordance with established architecture direction. Some participation as an individual contributor to assist scrum teams with complex tasks and POCs. Researches new technologies and tools—including AI-assisted engineering, intelligent automation, and related platforms—to stay current and identify innovation opportunities that align with security, privacy, and enterprise governance. Passionate about quality and continuous delivery. Section 2: Job Functions, Essential Duties and Responsibilities Relies on extensive experience and sound judgment to prioritize workload and engagement with teams. Establishes strong alignment with Product Owners to understand, influence, and deliver on roadmaps. Sets technical direction and provides proactive oversight to scrum teams so solutions are secure, scalable, efficient, and stable. Leads, coaches, and mentors technical staff. Establishes standards, proofs of concept, and templates that enable teams to deliver high-quality software efficiently. Designs, prototypes, and guides implementation of agent-based solutions (e.g., tool-using workflows, orchestration, retrieval, and guardrails) within approved platforms and enterprise standards, partnering with security, compliance, and enterprise architecture as needed. Defines and promotes standards for responsible use of AI and automation across the software lifecycle—including approved tools, data-handling expectations, human review for high-risk decisions, and patterns for integrating AI, model-based, or agent-based capabilities—in partnership with security, compliance, and enterprise architecture as applicable. Evaluates AI-enabled tools and practices (e.g., code generation, review support, refactoring, testing, documentation, operations, and agent-based workflows where appropriate) for fit, risk, cost, and maintainability; drives adoption through reference implementations, guardrails, and templates Participates in project discussions to remove technical impediments and assists in establishing estimates. Performs design and development for complex work as an active contributor to the project pipeline. Collaborates with other Application Architects and Platform Architects to identify, socialize, and confirm the best possible solutions. Holds a high degree of responsibility for application architecture and technical execution within a program. Takes ownership and provides technical leadership when production issues require software engineering expertise. Assists with other tasks and projects as assigned. Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients. At Ascensus we are guided by our Core Values of People Matter, Quality First and Integrity Always®. They inspire us every day to prioritize an environment of respect for those we serve and one another and should be visible in your actions on a day-to-day. Supervision Leadership, mentoring, and coaching No HR responsibilities Section 3: Experience, Skills, Knowledge Requirements Minimum 8 years of Software Engineering experience with a minimum of 2 years in a lead role Passion for leadership, mentoring, and coaching to help others succeed Excellent communication and teamwork skills with ability to explain and influence architectural direction Excellent technical skills with deep knowledge of development technologies and tools Excels in a results focused organization Experience with Agile/Scrum, continuous integration, continuous delivery, and related DevOps tooling and practices. Expertise in server configuration, pipeline automation, and software engineering practices (code quality, branching, releases, operational readiness). Innovative and change-oriented, balanced with pragmatic delivery and risk awareness. Experience with multiple database platforms (e.g., MS SQL Server, Sybase, Oracle, or similar). Expert-level proficiency in the .NET ecosystem. Strong knowledge of JavaScript and modern front-end frameworks. Experience designing and evolving microservices-style architectures, including service boundaries, APIs/contracts, resilience patterns, and operational considerations (deployment, monitoring, scaling). Experience with event-driven architecture, including messaging/eventing, asynchronous integration patterns, and reliability considerations (e.g., idempotency, ordering, observability). Experience with test-driven development (TDD) and automated testing frameworks. Demonstrated proficiency with AI-assisted engineering tools for implementation, code review support, refactoring, and technical research, including clear human review habits and compliance with data/security policies. Practical experience designing, prototyping, or delivering agent-based or model-assisted application capabilities (e.g., orchestration, tool/API integration, guardrails, observability, and production support considerations). Strong troubleshooting and problem-solving skills in complex production and delivery environments. Nice to Have Skills Experience with Container technology Experience with networking, load balancing, clustering Experience with cloud development Experience with Mobile apps For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual workspace and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 Mbps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying. We are proud to be an Equal Opportunity Employer Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.

Analyze, implement, test, and maintain software applications within a Scrum team ensuring adherence to architecture and coding standards. | 3+ years software development experience with proficiency in C# or Java and Microsoft technology stack, strong design patterns and Agile practices knowledge. | Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow. Section 1: Position Summary As a Software Engineer at Ascensus, you will be working in a high-energy team, writing beautiful code by using the best engineering practices in the industry today (e.g. unit testing, source control, continuous integration, automation, design patterns). Passion for all aspects of software development is critical. We are building teams that are empowered to solve the business needs by having a rapid development and deployment pipeline with a focus on automation and releasing software. As a Scrum team member, you will be responsible for delivering solutions that adhere to the software architecture strategy, coding standards, and established organizational policies and procedures. Section 2: Job Functions, Essential Duties and Responsibilities Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients. Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always® should be visible in your actions on a day to day basis showing your support of our organizational culture. Analyze, implement, test, document and maintain new and current software applications with minimal oversight in support of achieving the business goals. Assist in estimating and planning throughout the software development life cycle. Support people and process improvement strategies for the organization. Assist with other tasks and projects as assigned Supervision N/A Section 3: Experience, Skills, Knowledge Requirements 3+ years of experience developing software & systems for small to medium business environments Working experience in one or more programming languages, technologies and software platforms, such as C#, Java, JavaScript, MS-SQL Server, Sybase. At least 3+ year’s hands-on experience with one of the programming languages (e.g. C# and Java) Good experience with the Microsoft technology stack Strong problem solving skills Good understanding of design principles (patterns, cohesion/coupling, S.O.L.I.D.) Strong knowledge of object-oriented design, data structures and algorithms Familiarity with Services Oriented Architecture and RESTful services development Good experience with writing clean and maintainable code using engineering best practices (unit testing, continuous integration and deployment, automation, design patterns, refactoring etc.) Experience working with other developers, quality engineers (QE), ops engineers and support engineers to ensure smooth deployment and continual operation Passion for developing good software Experience participating in design discussions with both technical and non-technical audiences. Familiarity or experience with Agile engineering practices (test driven development, continuous integration and pair programming, etc.) Working experience with Python, C/C++, MySQL, Apache, Ngnix, Redis, JavaScript, jQuery, Knockout.js Experience in open source development Understanding of web technologies (HTTP, Apache, HTTP Proxies) Experience with continuous integration and deployment (CI/CD) Experience with working with legacy code We are proud to be an Equal Opportunity Employer Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website. Ascensus helps millions of people save for a better future. What makes any career at Ascensus so rewarding? Collaborative, idea-sharing environment Professional Development with in-house training and tuition reimbursement Generous reward programs Paid time off Medical, dental & vision benefits Health Savings Account with employer contribution up to $1,100 401(k) & 529 college savings match programs Volunteer and charitable-giving programs Business casual dress

Develop, test, and maintain software applications using best practices within a Scrum team. | 3+ years experience with C# or Java and Microsoft technology stack, strong object-oriented design and Agile practices. | Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow. Section 1: Position Summary As a Software Engineer at Ascensus, you will be working in a high-energy team, writing beautiful code by using the best engineering practices in the industry today (e.g. unit testing, source control, continuous integration, automation, design patterns). Passion for all aspects of software development is critical. We are building teams that are empowered to solve the business needs by having a rapid development and deployment pipeline with a focus on automation and releasing software. As a Scrum team member, you will be responsible for delivering solutions that adhere to the software architecture strategy, coding standards, and established organizational policies and procedures. Section 2: Job Functions, Essential Duties and Responsibilities Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients. Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always® should be visible in your actions on a day to day basis showing your support of our organizational culture. Analyze, implement, test, document and maintain new and current software applications with minimal oversight in support of achieving the business goals. Assist in estimating and planning throughout the software development life cycle. Support people and process improvement strategies for the organization. Assist with other tasks and projects as assigned Supervision N/A Section 3: Experience, Skills, Knowledge Requirements 3+ years of experience developing software & systems for small to medium business environments Working experience in one or more programming languages, technologies and software platforms, such as C#, Java, JavaScript, MS-SQL Server, Sybase. At least 3+ year’s hands-on experience with one of the programming languages (e.g. C# and Java) Good experience with the Microsoft technology stack Strong problem solving skills Good understanding of design principles (patterns, cohesion/coupling, S.O.L.I.D.) Strong knowledge of object-oriented design, data structures and algorithms Familiarity with Services Oriented Architecture and RESTful services development Good experience with writing clean and maintainable code using engineering best practices (unit testing, continuous integration and deployment, automation, design patterns, refactoring etc.) Experience working with other developers, quality engineers (QE), ops engineers and support engineers to ensure smooth deployment and continual operation Passion for developing good software Experience participating in design discussions with both technical and non-technical audiences. Familiarity or experience with Agile engineering practices (test driven development, continuous integration and pair programming, etc.) Working experience with Python, C/C++, MySQL, Apache, Ngnix, Redis, JavaScript, jQuery, Knockout.js Experience in open source development Understanding of web technologies (HTTP, Apache, HTTP Proxies) Experience with continuous integration and deployment (CI/CD) Experience with working with legacy code We are proud to be an Equal Opportunity Employer Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website. Ascensus helps millions of people save for a better future. What makes any career at Ascensus so rewarding? Collaborative, idea-sharing environment Professional Development with in-house training and tuition reimbursement Generous reward programs Paid time off Medical, dental & vision benefits Health Savings Account with employer contribution up to $1,100 401(k) & 529 college savings match programs Volunteer and charitable-giving programs Business casual dress