Alignment Health

Build caring connections with members, resolve inquiries, and ensure a positive member experience. | High school diploma or GED, with experience in customer support, proficiency in navigating multiple systems, and excellent communication skills. | Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together. ***Please note, this job posting represents a future opportunity and/or an upcoming class*** The Customer Experience Specialist plays a critical role in delivering compassionate, seamless service to our valued members — primarily older adults and individuals with disabilities. This role goes beyond answering questions; it is about building caring connections, owning the member experience, and always resolving issues completely and correctly the first time. This is a remote role that requires compliance to work only within the contiguous US. Customer Experience Specialists take personal responsibility for each interaction — listening deeply, advocating for the member, navigating complex systems, and following through until resolution is achieved. Every contact is an opportunity to make health care easier, clearer, and more supportive for our members. Hourly Rate: $20 / $21 (CA & NY) Job Duties/Responsibilities: Build caring connections with every member by always leading with empathy, patience, and respect, ensuring members feel heard, supported, and valued throughout every interaction. Own each member interaction end-to-end, taking accountability to resolve inquiries during the initial contact and ensuring clear follow-through when additional steps are required. Deliver exceptional service by consistently exceeding member expectations and reinforcing a culture focused on trust, compassion, and first-call resolution. Accurately respond to member inquiries regarding benefits, eligibility, services, policies, and procedures in a clear, confident, and member-friendly manner. Assist members with provider network and claim/reimbursement inquiries, benefit questions related to transportation, food, dental and other support services and needs, proactively identifying solutions and next steps. Answer incoming contacts within established service levels while always managing complex and sensitive situations with professionalism and care. Thoroughly document all member interactions, actions taken, and outcomes in real time to ensure accuracy, continuity of care and effective resolution. Proactively address member complaints, grievances, and disenrollment concerns with goal to resolve by listening for root causes, offering solutions, and escalating appropriately when needed. Support outbound outreach initiatives and service programs designed to improve engagement, education, and overall member experience. Represent Alignment Healthcare with integrity and positivity, modeling a serving-heart mindset and commitment to excellence in every interaction. Participate actively in ongoing coaching, feedback, and learning to continuously strengthen service skills and member advocacy. Job Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Experience: 2+ years of customer service, contact center, or member support experience, preferably in healthcare and/or Medicare Advantage. Education: High school diploma or GED required. College degree, Associate’s or Bachelor’s preferred or any equivalent combination of education and work experience Training: Required: Demonstrated ability to use technology and follow detailed workflow instructions. Required Specialized Skills: Bilingual English/Vietnamese (Read, Write, Speak) Minimum typing speed of 40 WPM. Proficient in navigating multiple systems simultaneously, including Microsoft Outlook, Word, Excel, CRM and Contact Center solutions. On camera presence for training, one on one, team and group meetings. Workspace must be free of distractions with the ability to maintain strict confidentiality and compliance with HIPAA regulations. Sufficient internet bandwidth and access to connect with Alignment’s systems during scheduled shift. Proper care and availability of technology equipment such as headsets, keyboard, to perform responsibilities without impact on operational and scheduled shift requirements. Clear, concise and warm verbal communication skills with the ability to explain complex information simply and compassionately and ability to document interactions accurately Demonstrated empathy, patience, and respect when working with older adults and individuals with disabilities. Comfortable working in a culture of continuous coaching, feedback, and performance improvement to meet defined KPIs related to attendance, schedule adherence and quality. Ability to manage high call volumes while handling complex, emotionally sensitive interactions. Flexibility to work shifts to meet business needs. Preferred Experience: Knowledge of Medicare Advantage, Medi-Cal, or managed care plans preferred. Strong problem-solving skills with a proactive, ownership-driven mindset. Organized, self-motivated, and comfortable working in a fast-paced environment. What’s Next? Step 1: Application & Resume Review Our recruiting team will review your application and resume. Please ensure all information is current and complete. Step 2: Screening Questionnaire Qualified candidates will receive an email from our Staffing team with a screening questionnaire and task to complete an internet speed test. Step 3: Phone Interview Selected candidates will participate on a phone interview and a live typing test with the Recruiter. Step 4: Video Interview Qualified candidates will receive an email from our Staffing team with a link to complete a video interview. Step 5: Background Screening Final candidates will undergo a background check as part of the pre-employment process. Essential Physical Functions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Pay Range: $41,600.00 - $57,600.00 Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc. Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation. *DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health’s talent acquisition team, please email careers@ahcusa.com. Alignment Health is championing a new path in senior care that empowers members to age well and live their most vibrant lives. Our mission-focused team makes high-quality, low-cost care a reality for members every day. Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most. We believe that great work comes from people who are inspired to be their best. We've built a team of people who want to make a difference in the lives of the seniors we serve. Come join the team that is changing health care — one person at a time.

Build caring connections with members, resolve inquiries, and ensure a positive member experience. | High school diploma or GED, experience in customer service, proficiency in navigating multiple systems, and excellent communication skills. | Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together. ***Please note, this job posting represents a future opportunity and/or an upcoming class*** The Customer Experience Specialist plays a critical role in delivering compassionate, seamless service to our valued members — primarily older adults and individuals with disabilities. This role goes beyond answering questions; it is about building caring connections, owning the member experience, and always resolving issues completely and correctly the first time. This is a remote role that requires compliance to work only within the contiguous US. Customer Experience Specialists take personal responsibility for each interaction — listening deeply, advocating for the member, navigating complex systems, and following through until resolution is achieved. Every contact is an opportunity to make health care easier, clearer, and more supportive for our members. Hourly Rate: $20 / $21 (CA & NY) Job Duties/Responsibilities: Build caring connections with every member by always leading with empathy, patience, and respect, ensuring members feel heard, supported, and valued throughout every interaction. Own each member interaction end-to-end, taking accountability to resolve inquiries during the initial contact and ensuring clear follow-through when additional steps are required. Deliver exceptional service by consistently exceeding member expectations and reinforcing a culture focused on trust, compassion, and first-call resolution. Accurately respond to member inquiries regarding benefits, eligibility, services, policies, and procedures in a clear, confident, and member-friendly manner. Assist members with provider network and claim/reimbursement inquiries, benefit questions related to transportation, food, dental and other support services and needs, proactively identifying solutions and next steps. Answer incoming contacts within established service levels while always managing complex and sensitive situations with professionalism and care. Thoroughly document all member interactions, actions taken, and outcomes in real time to ensure accuracy, continuity of care and effective resolution. Proactively address member complaints, grievances, and disenrollment concerns with goal to resolve by listening for root causes, offering solutions, and escalating appropriately when needed. Support outbound outreach initiatives and service programs designed to improve engagement, education, and overall member experience. Represent Alignment Healthcare with integrity and positivity, modeling a serving-heart mindset and commitment to excellence in every interaction. Participate actively in ongoing coaching, feedback, and learning to continuously strengthen service skills and member advocacy. Job Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Experience: 2+ years of customer service, contact center, or member support experience, preferably in healthcare and/or Medicare Advantage. Education: High school diploma or GED required. College degree, Associate’s or Bachelor’s preferred or any equivalent combination of education and work experience Training: Required: Demonstrated ability to use technology and follow detailed workflow instructions. Required Specialized Skills: Bilingual English/Mandarin (Read, Write, Speak) Minimum typing speed of 40 WPM. Proficient in navigating multiple systems simultaneously, including Microsoft Outlook, Word, Excel, CRM and Contact Center solutions. On camera presence for training, one on one, team and group meetings. Workspace must be free of distractions with the ability to maintain strict confidentiality and compliance with HIPAA regulations. Sufficient internet bandwidth and access to connect with Alignment’s systems during scheduled shift. Proper care and availability of technology equipment such as headsets, keyboard, to perform responsibilities without impact on operational and scheduled shift requirements. Clear, concise and warm verbal communication skills with the ability to explain complex information simply and compassionately and ability to document interactions accurately Demonstrated empathy, patience, and respect when working with older adults and individuals with disabilities. Comfortable working in a culture of continuous coaching, feedback, and performance improvement to meet defined KPIs related to attendance, schedule adherence and quality. Ability to manage high call volumes while handling complex, emotionally sensitive interactions. Flexibility to work shifts to meet business needs. Preferred Experience: Knowledge of Medicare Advantage, Medi-Cal, or managed care plans preferred. Strong problem-solving skills with a proactive, ownership-driven mindset. Organized, self-motivated, and comfortable working in a fast-paced environment. What’s Next? Step 1: Application & Resume Review Our recruiting team will review your application and resume. Please ensure all information is current and complete. Step 2: Screening Questionnaire Qualified candidates will receive an email from our Staffing team with a screening questionnaire and task to complete an internet speed test. Step 3: Phone Interview Selected candidates will participate on a phone interview and a live typing test with the Recruiter. Step 4: Video Interview Qualified candidates will receive an email from our Staffing team with a link to complete a video interview. Step 5: Background Screening Final candidates will undergo a background check as part of the pre-employment process. Essential Physical Functions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Pay Range: $41,600.00 - $57,600.00 Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc. Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation. *DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health’s talent acquisition team, please email careers@ahcusa.com. Alignment Health is championing a new path in senior care that empowers members to age well and live their most vibrant lives. Our mission-focused team makes high-quality, low-cost care a reality for members every day. Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most. We believe that great work comes from people who are inspired to be their best. We've built a team of people who want to make a difference in the lives of the seniors we serve. Come join the team that is changing health care — one person at a time.

Owns end-to-end product strategy for healthcare platforms, driving innovation, platform evolution, and strategic alignment across multiple health domains. | Requires 7-10+ years in healthcare product management, expertise in data and enterprise systems, and experience with AI/ML products, along with strong communication skills. | Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together. The Senior Technical Product Manager to craft and deliver innovative healthcare software products. In this role, you will drive product strategy and translate business needs into optimized technical solutions that deliver exceptional consumer and clinical experiences. Job Responsibilities Own end-to-end product strategy for key AVA platform domains and guide multi-year roadmaps that integrate business, operational, and strategic priorities. Champion AI-enabled automation and intelligence; looking past hype cycles to implement real-world solutions that accelerate operational efficiency, user satisfaction, and member engagement Partner with business and optimization teams to identify, assess, and prioritize high-impact‑ capabilities. Drive AVA platform evolution and ensure strategic alignment across key business domains (e.g., clinical, consumer, finance, Stars, risk). Mentor product managers and demonstrate best practices, elevating product thinking, execution quality, and cross-team collaboration. Drive strategy and roadmap for next-‑generation operations, clinical, and care coordination apps. Drive AVA platform evolution, setting the direction across business domains and partnering on platform standards to ensure platform scalability. Conduct product portfolio opportunity assessments, identifying product gaps and new opportunities to grow market share and enhance experience. Job Requirements: Experience: Required: 7-10+ years in healthcare product management with demonstrated success leading large-scale products. Experience with agile product delivery and quantitative usage/product analytics & optimization. Preferred: Experience designing or scaling enterprise AI/ML products‑. Proven experience shaping organizational product practices, including OKR development, partnership & landscape assessment‑, and roadmap governance. Education: Required: Bachelor’s degree in Information Systems, Computer Science, Business, Healthcare Administration, or related field. 4 years additional experience may be considered in lieu of education. Preferred: MBA or advanced degree Specialized Skills: Required: Expertise across multiple health domains (eg Stars, clinical operations, care coordination, plan operations, claims, consumer health, or risk adjustment). Strong technical depth in data platforms, API-driven products, solution architecture, and enterprise systems. Proven ability to lead through ambiguity, influence without authority, and drive change across matrixed organizations. Excellent communications skills with ability to articulate strategy and decision frameworks to executive audiences. Preferred: Strong process improvement expertise (Lean, Six Sigma). Essential Physical Functions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 1. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. 2. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Pay Range: $130,332.00 - $195,498.00 Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc. Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation. *DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health’s talent acquisition team, please email careers@ahcusa.com. Alignment Health is championing a new path in senior care that empowers members to age well and live their most vibrant lives. Our mission-focused team makes high-quality, low-cost care a reality for members every day. Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most. We believe that great work comes from people who are inspired to be their best. We've built a team of people who want to make a difference in the lives of the seniors we serve. Come join the team that is changing health care — one person at a time.

Build caring connections with members, resolve inquiries, and ensure a positive member experience. | High school diploma or GED, experience in customer service, proficiency in navigating multiple systems, and strong communication skills. | Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together. The Customer Experience Specialist plays a critical role in delivering compassionate, seamless service to our valued members — primarily older adults and individuals with disabilities. This role goes beyond answering questions; it is about building caring connections, owning the member experience, and always resolving issues completely and correctly the first time. This is a remote role that requires compliance to work only within the contiguous US. Customer Experience Specialists take personal responsibility for each interaction — listening deeply, advocating for the member, navigating complex systems, and following through until resolution is achieved. Every contact is an opportunity to make health care easier, clearer, and more supportive for our members. Hourly Rate: $20 / $21 (CA & NY) Job Duties/Responsibilities: Build caring connections with every member by always leading with empathy, patience, and respect, ensuring members feel heard, supported, and valued throughout every interaction. Own each member interaction end-to-end, taking accountability to resolve inquiries during the initial contact and ensuring clear follow-through when additional steps are required. Deliver exceptional service by consistently exceeding member expectations and reinforcing a culture focused on trust, compassion, and first-call resolution. Accurately respond to member inquiries regarding benefits, eligibility, services, policies, and procedures in a clear, confident, and member-friendly manner. Assist members with provider network and claim/reimbursement inquiries, benefit questions related to transportation, food, dental and other support services and needs, proactively identifying solutions and next steps. Answer incoming contacts within established service levels while always managing complex and sensitive situations with professionalism and care. Thoroughly document all member interactions, actions taken, and outcomes in real time to ensure accuracy, continuity of care and effective resolution. Proactively address member complaints, grievances, and disenrollment concerns with goal to resolve by listening for root causes, offering solutions, and escalating appropriately when needed. Support outbound outreach initiatives and service programs designed to improve engagement, education, and overall member experience. Represent Alignment Healthcare with integrity and positivity, modeling a serving-heart mindset and commitment to excellence in every interaction. Participate actively in ongoing coaching, feedback, and learning to continuously strengthen service skills and member advocacy. Job Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Experience: 2+ years of customer service, contact center, or member support experience, preferably in healthcare and/or Medicare Advantage. Education: High school diploma or GED required. College degree, Associate’s or Bachelor’s preferred or any equivalent combination of education and work experience Training: Required: Demonstrated ability to use technology and follow detailed workflow instructions. Required Specialized Skills: Bilingual Spanish (Read, Write, Speak) Minimum typing speed of 40 WPM. Proficient in navigating multiple systems simultaneously, including Microsoft Outlook, Word, Excel, CRM and Contact Center solutions. On camera presence for training, one on one, team and group meetings. Workspace must be free of distractions with the ability to maintain strict confidentiality and compliance with HIPAA regulations. Sufficient internet bandwidth and access to connect with Alignment’s systems during scheduled shift. Proper care and availability of technology equipment such as headsets, keyboard, to perform responsibilities without impact on operational and scheduled shift requirements. Clear, concise and warm verbal communication skills with the ability to explain complex information simply and compassionately and ability to document interactions accurately Demonstrated empathy, patience, and respect when working with older adults and individuals with disabilities. Comfortable working in a culture of continuous coaching, feedback, and performance improvement to meet defined KPIs related to attendance, schedule adherence and quality. Ability to manage high call volumes while handling complex, emotionally sensitive interactions. Flexibility to work shifts to meet business needs. Preferred Experience: Knowledge of Medicare Advantage, Medi-Cal, or managed care plans preferred. Strong problem-solving skills with a proactive, ownership-driven mindset. Organized, self-motivated, and comfortable working in a fast-paced environment. What’s Next? Step 1: Application & Resume Review Our recruiting team will review your application and resume. Please ensure all information is current and complete. Step 2: Screening Questionnaire Qualified candidates will receive an email from our Staffing team with a screening questionnaire and task to complete an internet speed test. Step 3: Phone Interview Selected candidates will participate on a phone interview and a live typing test with the Recruiter. Step 4: Video Interview Qualified candidates will receive an email from our Staffing team with a link to complete a video interview. Step 5: Background Screening Final candidates will undergo a background check as part of the pre-employment process. Essential Physical Functions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Pay Range: $41,600.00 - $57,600.00 Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc. Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation. *DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health’s talent acquisition team, please email careers@ahcusa.com. Alignment Health is championing a new path in senior care that empowers members to age well and live their most vibrant lives. Our mission-focused team makes high-quality, low-cost care a reality for members every day. Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most. We believe that great work comes from people who are inspired to be their best. We've built a team of people who want to make a difference in the lives of the seniors we serve. Come join the team that is changing health care — one person at a time.

Provide enterprise leadership over marketing strategy, oversee multi-channel campaigns, and manage large teams and budgets. | Requires 10+ years in marketing leadership, experience in enterprise and regulated industries, and proficiency in digital marketing and CRM systems. | Job Description: • Provide enterprise level leadership over marketing strategy • Set multi year strategic direction and drive brand growth • Oversee integrated marketing efforts across digital, print, and events • Lead a team of Directors and Senior Managers • Manage substantial budgets and serve as strategic partner to senior leadership Requirements: • 10+ years in marketing leadership roles • At least 5 years leading large teams or multi‑market functions • Proven experience developing enterprise marketing strategies • Experience in healthcare or highly regulated industries • Ability to influence senior executives • Bachelor's degree required; equivalent combination of education and relevant experience may be considered • Proficiency in digital marketing, CRM systems, analytics tools, and marketing automation platforms Benefits: • Health insurance • 401(k) matching • Flexible work hours • Paid time off

Provide compassionate, seamless service to members, resolving inquiries and building caring connections. | High school diploma or GED required; experience in customer service, preferably in healthcare, with bilingual skills and proficiency in multiple systems. | Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together. The Customer Experience Specialist plays a critical role in delivering compassionate, seamless service to our valued members — primarily older adults and individuals with disabilities. This role goes beyond answering questions; it is about building caring connections, owning the member experience, and always resolving issues completely and correctly the first time. This is a remote role that requires compliance to work only within the contiguous US. Customer Experience Specialists take personal responsibility for each interaction — listening deeply, advocating for the member, navigating complex systems, and following through until resolution is achieved. Every contact is an opportunity to make health care easier, clearer, and more supportive for our members. Hourly Rate: $20 / $21 (CA & NY) Job Duties/Responsibilities: Build caring connections with every member by always leading with empathy, patience, and respect, ensuring members feel heard, supported, and valued throughout every interaction. Own each member interaction end-to-end, taking accountability to resolve inquiries during the initial contact and ensuring clear follow-through when additional steps are required. Deliver exceptional service by consistently exceeding member expectations and reinforcing a culture focused on trust, compassion, and first-call resolution. Accurately respond to member inquiries regarding benefits, eligibility, services, policies, and procedures in a clear, confident, and member-friendly manner. Assist members with provider network and claim/reimbursement inquiries, benefit questions related to transportation, food, dental and other support services and needs, proactively identifying solutions and next steps. Answer incoming contacts within established service levels while always managing complex and sensitive situations with professionalism and care. Thoroughly document all member interactions, actions taken, and outcomes in real time to ensure accuracy, continuity of care and effective resolution. Proactively address member complaints, grievances, and disenrollment concerns with goal to resolve by listening for root causes, offering solutions, and escalating appropriately when needed. Support outbound outreach initiatives and service programs designed to improve engagement, education, and overall member experience. Represent Alignment Healthcare with integrity and positivity, modeling a serving-heart mindset and commitment to excellence in every interaction. Participate actively in ongoing coaching, feedback, and learning to continuously strengthen service skills and member advocacy. Job Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Experience: 2+ years of customer service, contact center, or member support experience, preferably in healthcare and/or Medicare Advantage. Relevant college coursework or an Associate/Bachelor’s degree may be considered in lieu of experience. Education: High school diploma or GED required. College degree, Associate’s or Bachelor’s preferred. 3+ years of customer service work experience considered in lieu of degree. Training: Required: Demonstrated ability to use technology and follow detailed workflow instructions. Required Specialized Skills: Bilingual Spanish (Read, Write, Speak) Minimum typing speed of 40 WPM. Proficient in navigating multiple systems simultaneously, including Microsoft Outlook, Word, Excel, CRM and Contact Center solutions. On camera presence for training, one on one, team and group meetings. Workspace must be free of distractions with the ability to maintain strict confidentiality and compliance with HIPAA regulations. Sufficient internet bandwidth and access to connect with Alignment’s systems during scheduled shift. Proper care and availability of technology equipment such as headsets, keyboard, to perform responsibilities without impact on operational and scheduled shift requirements. Clear, concise and warm verbal communication skills with the ability to explain complex information simply and compassionately and ability to document interactions accurately Demonstrated empathy, patience, and respect when working with older adults and individuals with disabilities. Comfortable working in a culture of continuous coaching, feedback, and performance improvement to meet defined KPIs related to attendance, schedule adherence and quality. Ability to manage high call volumes while handling complex, emotionally sensitive interactions. Flexibility to work shifts to meet business needs. Preferred Experience: Knowledge of Medicare Advantage, Medi-Cal, or managed care plans preferred. Strong problem-solving skills with a proactive, ownership-driven mindset. Organized, self-motivated, and comfortable working in a fast-paced environment. What’s Next? Step 1: Application & Resume Review Our recruiting team will review your application and resume. Please ensure all information is current and complete. Step 2: Screening Questionnaire Qualified candidates will receive an email from our Staffing team with a screening questionnaire and task to complete an internet speed test. Step 3: Phone Interview Selected candidates will participate on a phone interview and a live typing test with the Recruiter. Step 4: Video Interview Qualified candidates will receive an email from our Staffing team with a link to complete a video interview. Step 5: Background Screening Final candidates will undergo a background check as part of the pre-employment process. Essential Physical Functions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Pay Range: $41,600.00 - $57,600.00 Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc. Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation. *DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health’s talent acquisition team, please email careers@ahcusa.com. Alignment Health is championing a new path in senior care that empowers members to age well and live their most vibrant lives. Our mission-focused team makes high-quality, low-cost care a reality for members every day. Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most. We believe that great work comes from people who are inspired to be their best. We've built a team of people who want to make a difference in the lives of the seniors we serve. Come join the team that is changing health care — one person at a time.

Gather and document requirements, analyze workflows, develop process documentation, and support IT initiatives. | 3-5+ years of experience in IT or healthcare, strong analytical skills, excellent communication, and experience with process documentation. | Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together. The Business Analyst in Information Technology serves as a liaison between technical teams and business stakeholders. This role is responsible for gathering and documenting requirements, analyzing processes, identifying improvement opportunities, and supporting technology initiatives that align with organizational goals. The analyst collaborates across IT and business units to ensure solutions meet user needs, improve efficiency, and adhere to governance standards. Job Responsibilities: Requirements Gathering & Documentation Collect and document business and technical requirements for IT projects and enhancements Translate business needs into functional specifications and user stories Process Analysis & Improvement Analyze workflows and identify opportunities for optimization Develop and maintain process documentation and SOPs Stakeholder Engagement & Communication Act as a liaison between business units and IT teams Communicate findings and recommendations to stakeholders clearly Data Analysis & Reporting Create reports and dashboards to track key performance indicators Use data insights to support decision-making and forecasting Governance & Compliance Ensure adherence to organizational standards and regulatory requirements Support audit and documentation efforts Job Requirements: Experience: Required: 3–5+ years of experience in IT Operations, Production Support, Business Analysis, or similar roles. 3-5 years in the Healthcare industry, preferably Payer experience Experience creating process documents, requirements, and user stories. Ability to analyze operational data, identify trends, and recommend solutions. Excellent communication skills with the ability to work across technical and non-technical teams. Education: Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience). Specialized Skills: Required: Strong analytical and problem-solving abilities. Excellent time management and multitasking in fast-paced environments. Detail-oriented with strong documentation skills. Exceptional customer service and interpersonal communication. Team-oriented mindset with initiative for continuous learning. Must be able to clearly communicate technical details to non-technical users Preferred: Other: Essential Physical Functions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. 2. The employee frequently lifts and/or moves up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Pay Range: $79,697.00 - $119,545.00 Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc. Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation. *DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health’s talent acquisition team, please email careers@ahcusa.com. Alignment Health is championing a new path in senior care that empowers members to age well and live their most vibrant lives. Our mission-focused team makes high-quality, low-cost care a reality for members every day. Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most. We believe that great work comes from people who are inspired to be their best. We've built a team of people who want to make a difference in the lives of the seniors we serve. Come join the team that is changing health care — one person at a time.

Lead and mentor multiple agile software engineering teams to develop scalable healthcare applications, overseeing full SDLC and architectural decisions. | Deep expertise in cloud-native application development with Azure, strong leadership in agile environments, and experience with AI/ML integration and modern software architecture. | Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together. The Director of Software Engineering will lead the design, development, and delivery of scalable, high performance healthcare applications. This is a hands-on technical leadership role for someone who thrives in an agile environment and is passionate about building modern cloud-based solutions that make a meaningful impact on patient outcomes. Job Duties/Responsibilities: Lead and mentor multiple agile software engineering teams, fostering a culture of ownership, collaboration, and continuous improvement. Drive full software development lifecycle (SDLC) — from architecture and design through development, deployment, and performance monitoring. Provide strong technical leadership in .NET Core, React.js, and Azure-based applications, balancing innovation with operational stability. Work closely with Product, Design, and QA teams to deliver reliable, secure, and user-centric software solutions. Champion the adoption of GitHub Copilot, AI-assisted development tools, and modern engineering best practices. Guide architectural decisions across microservices, APIs, and event-driven architectures to ensure scalability and fault tolerance. Manage Scrum and Kanban ceremonies (sprint planning, retrospectives, backlog refinement) and enforce agile discipline across teams. Partner with DevOps to improve CI/CD pipelines, observability, deployment reliability, and release management using Azure DevOps. Utilize Azure Insights and monitoring tools to detect, analyze, and prevent production issues proactively. Stay hands-on with development, code reviews, and architectural proof-of-concepts for critical projects. Collaborate with senior leadership to align engineering strategy with organizational goals and growth plans. Supervisory Requirements: Fulfill supervisory responsibilities in accordance with organization policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Job Requirements: Experience: 10+ years of progressive software engineering experience, with at least 3 years in a leadership or director-level role managing agile development teams. Deep, hands-on expertise in .NET Core, C#, and React.js. Proven experience developing and maintaining cloud-native applications using Microsoft Azure (Azure App Services, Azure Functions, Cosmos DB, etc.). Familiarity with Azure DevOps, Azure Insights, and event-driven architecture (e.g., Kafka, Service Bus, or Event Grid) is a strong plus. Experience with AI/ML integration and use of GitHub Copilot for developer productivity. Solid understanding of software architecture patterns, distributed systems, APIs, and secure cloud design. Strong background in production troubleshooting, performance tuning, and optimizing application scalability. Demonstrated ability to lead Scrum teams and implement agile best practices across multiple projects. Education: Required: Bachelor’s degree in Computer Science, Engineering, or a related field Preferred: Master’s Degree Training: Preferred: Healthcare technology experience and knowledge of providers and payers. Specialized Skills: Required: Ability to communicate positively, professionally and effectively with others; provide leadership, teach and collaborate with others. Effective written and oral communication skills; ability to establish and maintain a constructive relationship with diverse members, management, employees and vendors; Mathematical Skills: Ability to perform mathematical calculations and calculate simple statistics correctly Reasoning Skills: Ability to prioritize multiple tasks; advanced problem-solving; ability to use advanced reasoning to define problems, collect data, establish facts, draw valid conclusions, and design, implement and manage appropriate resolution. Problem-Solving Skills: Effective problem solving, organizational and time management skills and ability to work in a fast-paced environment. Report Analysis Skills: Comprehend and analyze statistical reports. Essential Physical Functions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. 2. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Pay Range: $172,364.00 - $258,547.00 Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc. Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation. *DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health’s talent acquisition team, please email careers@ahcusa.com. Alignment Health is championing a new path in senior care that empowers members to age well and live their most vibrant lives. Our mission-focused team makes high-quality, low-cost care a reality for members every day. Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most. We believe that great work comes from people who are inspired to be their best. We've built a team of people who want to make a difference in the lives of the seniors we serve. Come join the team that is changing health care — one person at a time.

Lead the implementation and management of complex healthcare condition management programs, oversee vendor performance, and coordinate cross-functional teams to improve clinical and financial outcomes. | Requires 7+ years in healthcare program management, experience with complex, multi-vendor healthcare programs, and strong stakeholder management skills. | Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together. The Senior Program Manager, Condition Management role owns the execution of complex, multi-vendor programs and leads cross-functional coordination across Clinical, Finance, Analytics, Legal, Procurement, and external partners. This position is accountable for programs with material financial impact, including MLR improvement, ROI guarantees, and sustained member outcome performance. This role is a senior individual contributor operating with a high degree of autonomy and accountability for program implementation, vendor performance, and measurable clinical and financial outcomes. Job Duties/Responsibilities: Lead End-to-End Implementation of Condition Management Programs • Own the planning, execution, and ongoing management of condition management programs across Oncology, MSK, and future prioritized conditions • Translate strategic objectives into detailed implementation plans, timelines, and success metrics • Lead multiple parallel workstreams across multiple vendors to ensure clear roles, carve-outs, and seamless member experiences • Serve as the primary point of accountability for program execution from onboarding through steady-state operations Manage Vendor Performance, Outcomes, and ROI • Lead vendor onboarding, implementation, and ongoing performance management for condition management partners • Establish governance structures, performance metrics, and reporting cadences tied to clinical outcomes, utilization, and financial impact • Monitor ROI guarantees, savings targets, and MLR impact; identify risks and drive corrective actions as needed • Partner with Analytics and Finance to validate savings, track outcomes, and ensure transparency and accountability Drive Cross-Functional Coordination and Continuous Improvement • Partner closely with Clinical, Network, Finance, Analytics, Legal, and Procurement teams to operationalize programs and contracts • Identify implementation risks, operational gaps, and opportunities for optimization across programs • Standardize processes, reporting, and operating models to support scalability across conditions and markets • Continuously assess program performance and recommend enhancements to improve member outcomes and cost efficiency Job Requirements: Experience: • 7+ years of experience in program management, healthcare operations, consulting, or related roles • Demonstrated experience implementing and managing complex, cross-functional healthcare programs, preferably in condition management, value-based care, or utilization management • Experience working with external vendors, including onboarding, performance oversight, and outcomes management • Proven ability to manage multiple concurrent initiatives and deliver measurable clinical and financial results • Strong stakeholder management skills with experience working across clinical, financial, and operational teams Education: • Required: High School Diploma or GED. Bachelors degree or four years of additional experience in lieu of education. • Preferred: MBA, PMP Training: • Required: N/A • Preferred: Project management, healthcare quality, or value-based care training (e.g., PMP, Lean, Six Sigma) Specialized Skills: Required: • Strong program and project management skills with attention to detail and execution discipline • Ability to communicate clearly and professionally with internal teams, senior leaders, and external vendors • Analytical skills to interpret performance data, financial results, and outcome metrics • Advanced problem-solving and prioritization skills in a fast-paced, complex environment • Ability to design, implement, and manage governance and reporting structures Preferred: • Experience with Oncology, MSK, or other high-cost condition management programs • Familiarity with healthcare financial metrics (e.g., MLR, ROI, utilization trends) • Proficiency with productivity, presentation, and analytics tools (Excel, PowerPoint, BI dashboards, project management platforms) Other: • Required: None Essential Physical Functions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. 2. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Pay Range: $113,332.00 - $169,999.00 Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc. Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation. • DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health’s talent acquisition team, please email careers@ahcusa.com.

The Software Engineer in Test will work directly with product management and the team to analyze complex software requirements and build test automation frameworks. They will own system and feature quality throughout the development, testing, and deployment phases. | Candidates must have a minimum of 2 years of professional software development experience or a Master's in Computer Science, with a solid understanding of data structures and algorithm design. Experience in test automation, web applications, and REST APIs is essential. | Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together. We are seeking to add a Software Engineer in Test with a high level of experience, and who have shown an extreme ability to learn advanced technologies. The products and services that we develop will enable next generation care delivery models for seniors. We are looking for talented engineers to execute amazing web & mobile app experiences for our users. The ideal candidate will enjoy working alongside other engineers, data scientists, designers, users, and clinicians, collaborating on the various layers of our AVA platform. General Duties/Responsibilities (May include but are not limited to): Work directly with product management and your team while analyzing and decomposing complex software requirement into simple stories for planning and execution. Build, enhance and maintain test automation frameworks for scalability, reliability, and performance. Experience in best software development for test suite automation and frameworks and documentation, making sure designs meet requirements, and delivering high quality software on tight schedules. Collaborate with your team to manage and estimate the size and complexity of the features. Perform the technical design, implementation, and testing of features and commit to stories can be accomplished in an iteration. Own system and feature quality throughout the development, testing and deployment phases to ensure quality delivery expectations are met. Drive value and build to continuously improve the quality of the team’s deliverables. Conduct new technology research, proof of concept, and design work that will provide direction for the enhancement of the overall system and products. Contribute to software engineering best practices for design, coding standards, performance, security, delivery, and maintainability. Supervisory responsibilities: N/A Minimum Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum Experience 2+ years professional experience in software development experience or MS in Computer Science, including object-oriented design or object-oriented programming Solid understanding of computer science fundamentals in data structures, algorithm design and analysis. Demonstrated track record of delivering test automation, quality requirements, designing functional and performance test suites and producing deliverables that exceed commitments Experience in design and implementation of large-scale web applications, APIs, frameworks, and databases. Experience in following software development best practices through architectural reviews, CI/CD build automation & deployment, automated test frameworks and continuous performance monitoring using Java, C#, ASP.NET, MVC and ASP.NET Web API Demonstrated proficiency with HTML, CSS, JavaScript, jQuery and js. 1+ years of experience with Web Services lifecycle (design, build, test, deploy), API versioning and design approaches, tools, inter-operability, and SOA concepts. Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations Demonstrated experience designing, creating, testing, and consuming REST APIs with a focus on security, high availability and scalability. Excellent oral and written communication skills. Hunger to learn with an intense technical curiosity. Critical thinker and solutions-oriented. Strong analytical and problem-solving skills. Education/Licensure: Bachelor’s Degree in Computer Science or related field Other: Hands on experience with Cloud services (AWS, Azure, Google Cloud Platform). Hands on experience with Design and Development of Micro-services. Experience building large-scale, multi-tiered, distributed systems Familiarity with React A proven track record of software delivery through all phases of development Healthcare domain software development experience. Hands on experience developing, delivering, and supporting publicly facing web applications. Experience developing with .NET Core. Mobile experience Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Physical Functions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Alignment Healthcare, LLC is proud to practice Equal Employment Opportunity and Affirmative Action. We are looking for diversity in qualified candidates for employment: Minority/Female/Disable/Protected Veteran. If you require any reasonable accommodation under the Americans with Disabilities Act (ADA) in completing the online application, interviewing, completing any pre-employment testing or otherwise participating in the employee selection process, please contact careers@ahcusa.com. Pay Range: $91,651.00 - $137,477.00 Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc. Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation. *DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health’s talent acquisition team, please email careers@ahcusa.com. Alignment Health is championing a new path in senior care that empowers members to age well and live their most vibrant lives. Our mission-focused team makes high-quality, low-cost care a reality for members every day. Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most. We believe that great work comes from people who are inspired to be their best. We've built a team of people who want to make a difference in the lives of the seniors we serve. Come join the team that is changing health care — one person at a time.

The Sales & Marketing Coordinator assists in marketing advertisement and sales broker functions while ensuring an organized environment for the Sales and Marketing Department. Responsibilities include distributing advertisements, managing direct mail, proofreading marketing materials, and tracking commissions. | Candidates must have a minimum of 2 years of experience in grassroots marketing, preferably in healthcare marketing. A high school diploma is required, with a bachelor's degree or additional experience preferred. | Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together. The Sales & Marketing Coordinator will assists in both Marketing advertisement and Sales Broker functions as well as ensure an organized and productive environment for the Sales and Marketing Department. GENERAL DUTIES/RESPONSIBILITIES: 1. Advertisement: a. Distributes appropriate advertisements to local newspaper publications and Chamber events. 2. Direct Mail: a. Inputs information and make changes on current templates for flyers and advertisements. Edits must be approved by Marketing Manager. b. Maintains timeframes on deadlines for advertisements regarding events. 3. Proofreading Marketing Materials: a. Assists the Marketing Manager with the creation and proofreading of brochures, flyers, member letters and all pre- and post-enrollment materials. Additionally, any other information for member distribution (for new, current and/or retention efforts). 4. Commission: a. Calculates and tracks monthly legacy lives payments to all FMO Agencies and Agents b. Coordinates information with Finance Department and distributes commission to FMO Agencies and Agents. c. Calculates and tracks monthly commission and chargebacks to all FMO Agencies. d. Prepares the monthly commission reports/Attestations for the VP of Sales to review and approve. e. Coordinates information with Finance Department and distributes the commission reports to each FMO Agency on a monthly basis. f. Communicates with FMO’s for day-to-day operations regarding any discrepancies with commission. 5. Inventory: a. Controls, process and tracks all print material in the Sales and Marketing Department when requested. 6. Media: a. Maintains a chronological date book of media advertisements, including specific campaigns and co-branded marketing ads that AHC prints with partners. 7. Other projects or duties as assigned. Supervisory Responsibilities: N/A Job Requirements: Experience: • Required: Minimum 2 years of experience in grass roots marketing efforts generating leads at local in-person community events. • Preferred: Healthcare marketing experience. Related experience in the Medicare and Medi-Cal Managed Care industry. Education: • Required: High School Diploma or GED. Bachelor's degree or four years additional experience in lieu of education. • Preferred: MBA Training: • Required: Specialized Skills: • Required: Ability to communicate positively, professionally and effectively with others; provide leadership, teach and collaborate with others. Effective written and oral communication skills; ability to establish and maintain a constructive relationship with diverse members, management, employees and vendors; Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization. Mathematical Skills: Ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Reasoning Skills: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Computer Skills: Intermediate experience with Microsoft Office (Word, Excel, Powerpoint, Outlook). Beginner/Intermediate experience with Adobe Photoshop, Illustrator, InDesign and Acrobat. Basic knowledge of audio/visual aids. Mathematical Skills: Ability to perform mathematical calculations and calculate simple statistics correctly Problem-Solving Skills: Effective problem solving, organizational and time management skills and ability to work in a fast-paced environment. Report Analysis Skills: Comprehend and analyze statistical reports. • Preferred: Bilingual (English/Spanish) Licensure: • Required: Valid Driver’s License and valid car insurance and registration Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Essential Physical Functions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1 While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. 2 The employee is frequently required to walk; stand; reach with hands and arms. 3 The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. 4 The employee must occasionally lift and/or move up to 30 pounds. 5 Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Pay Range: $53,210.00 - $79,815.00 Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc. Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation. *DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health’s talent acquisition team, please email careers@ahcusa.com. Alignment Health is championing a new path in senior care that empowers members to age well and live their most vibrant lives. Our mission-focused team makes high-quality, low-cost care a reality for members every day. Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most. We believe that great work comes from people who are inspired to be their best. We've built a team of people who want to make a difference in the lives of the seniors we serve. Come join the team that is changing health care — one person at a time.

The Care Coordinator supports the Care Anywhere Program by managing provider schedules, conducting outreach, and handling care coordination needs for high-risk members. This role involves preparing charts for home visits, managing inbound and outbound calls, and coordinating various healthcare services. | Candidates are required to have at least one year of experience in a healthcare setting, specifically with referrals and prior authorizations. A high school diploma is required, with a preference for those who have completed a medical assistant program. | Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together. Alignment Health is seeking an compassionate, customer service oriented, and organized, bilingual Spanish care coordinator in California to join the remote Care Anywhere team. The Care Coordinator is responsible for supporting the Care Anywhere Program field providers, scheduling, outreach, and managing all care coordination needs for high-risk members enrolled with the program. If you're looking for an opportunity to learn and grow, be part of a collaborative team, and make a difference in the lives of seniors - we're looking for YOU! Individuals with front office medical assistant experience, experience supporting multiple providers, and high call volume experience are highly encouraged to apply. Schedule: Mondays - Fridays - Option 1: 8:00 AM - 5:00 PM Pacific Time (with 1-hour lunch) - Option 2: 8:30 AM - 5:30 PM Pacific Time (with a 30- minute lunch) General Duties / Responsibilities Manage (4) provider schedules to ensure schedules are filled. Prepare charts for upcoming home visit appointments (check member eligibility, gather records needed by the provider prior to the home visit) Conduct outreach for scheduling, appointment confirmation calls, wellness checks for high risk members, and to providers / pharmacies for member needs. Handle inbound / outbound Call (60 - 80 calls / day) Obtain medical records from provider offices, hospitals and skilled nursing facilities (SNF) and upload medical records to the electronic medical records (EMR). Submit referral authorizations to independent physician association (IPA) / medical groups for specialty, durable medical equipment (DME), and home health (HH) services. Coordinate lab orders, transportation for high-risk members. Documentation via EMR for Inbound / Outbound calls. Support short message service (SMS) and member outreach campaigns. Assist nurse practitioner (NP) team with visit preparation needs Appointment reminders to members Assign members to NP in EHR Provide needed documentation to NP for visits each day Direct inbound calls from members / family related to medication refills Assist with maintaining and updating members' records Assist with mailing or faxing correspondence to primary care physicians (PCP), specialists, related to, as needed. Attend Care Anywhere meetings / presentations and participates, as appropriate. Recognize work-related problems and contributes to solutions. Work with outside vendors to provide appropriate care needs for members Job Requirements: Experience: Required: Minimum (1) year experience entering referrals and prior authorizations in a healthcare setting. Preferred: 2 years' healthcare experience. Education: Required: High School Diploma or GED. Preferred: Completion of medical assistant program from an accredited school of training Training: • Preferred: Medical Terminology Specialized Skills: • Required: Able to communicate positively, professionally and effectively with others; provide leadership, teach and collaborate with others. Knowledge of ICD9 and CPT codes Knowledge of Managed Care Plans Able to type by 10-key touch minimum of 40 words per minute (WPM) Proficient with Microsoft Outlook, Excel, Word Effective written and verbal communication skills; able to establish and maintain a constructive relationship with diverse members, management, employees and vendors; Language Skills: Able to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Able to write routine reports and correspondence. Communicates effectively using good customer relations skills. Mathematical Skills: Able to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s. Able to perform these operations using units of American money and weight measurement, volume, and distance. Reasoning Skills: Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Able to deal with problems involving a few concrete variables in standardized situations. Problem-Solving Skills: Effective problem solving, organizational and time management skills and ability to work in a fast-paced environment. Bilingual English / Spanish required. • Preferred: Knowledge working in Athena Licensure: • Required: None • Preferred: Medical assistant certificate Medical terminology certificate Essential Physical Functions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pay Range: $41,472.00 - $62,208.00 Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc. Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation. *DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health’s talent acquisition team, please email careers@ahcusa.com. Alignment Health is championing a new path in senior care that empowers members to age well and live their most vibrant lives. Our mission-focused team makes high-quality, low-cost care a reality for members every day. Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most. We believe that great work comes from people who are inspired to be their best. We've built a team of people who want to make a difference in the lives of the seniors we serve. Come join the team that is changing health care — one person at a time.

The Talent Acquisition Associate will oversee full-cycle recruitment efforts, managing the end-to-end recruitment process from sourcing to onboarding. This role also provides consultative support to hiring managers throughout the hiring journey. | Candidates should have at least 2 years of full-cycle recruitment experience, preferably in corporate or healthcare settings. A bachelor's degree or equivalent experience is required, along with knowledge of employment laws and strong communication skills. | Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together. The Talent Acquisition Associate will oversee full-cycle recruitment efforts at Alignment Health. This role manages the end-to-end recruitment process, from sourcing and screening candidates to offer negotiation and onboarding while also providing consultative support to hiring managers throughout the hiring journey. Job Duties/Responsibilities: Manage full-cycle recruitment for a variety of entry level, high volume, non-exempt roles, including intake, sourcing, interviewing, offer negotiation, and onboarding. Coordinate and support the conversion of temporary employees to regular status, as well as internal transfers, promotions, and support temporary staffing efforts. Assist recruiters with drafting and posting job advertisements. Support coordination and execution of hiring events and recruitment initiatives. Partner with hiring managers to understand hiring needs, define job requirements, and develop effective recruitment strategies. Source candidates through job boards, social media, networking, and other creative methods. Maintain accurate and up-to-date candidate records in the applicant tracking system. Provide an exceptional candidate and hiring manager experience throughout the recruitment process. Other duties or projects may be assigned. Experience: Required: 2+ years of full cycle recruitment experience Preferred: Recruiting experience in corporate, healthcare organizations, and/or search firms Education: Required: Bachelor’s degree from four-year college or university; or equivalent combination of education and experience. Specialized Skills: Required: Knowledge in all full lifecycle recruiting components including, but not limited to, sourcing, qualifying, networking, assessing, applicant tracking, closing, offer processes, relationship management. Skilled in creative sourcing strategies and tools including Boolean search and LinkedIn Recruiter. Proficiency with applicant tracking systems. Strong communication, relationship-building, and negotiation skills. Knowledge of employment laws and hiring compliance requirements. Ability to manage multiple roles and priorities in a fast-paced environment. Essential Physical Functions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. 2. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Pay Range: $72,452.00 - $108,678.00 Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc. Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation. *DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health’s talent acquisition team, please email careers@ahcusa.com. Alignment Health is championing a new path in senior care that empowers members to age well and live their most vibrant lives. Our mission-focused team makes high-quality, low-cost care a reality for members every day. Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most. We believe that great work comes from people who are inspired to be their best. We've built a team of people who want to make a difference in the lives of the seniors we serve. Come join the team that is changing health care — one person at a time.