WesBanco Bank, Inc.

Manage and underwrite healthcare-related loan portfolios, assess risks, and ensure compliance with regulations. | 7+ years of commercial portfolio management experience, with skills in credit analysis, risk management, and customer service. | SUMMARY: Manages a book of business and underwrites Healthcare borrowers, including senior living, skilled nursing, not for profits, and healthcare entities.   CUSTOMER SERVICE SKILLS: Willingness to provide a level of service which will clearly differentiate us from our competitors.   INTERPERSONAL SKILLS: Professional demeanor in appearance, interpersonal relations, work ethic and attitude. Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to bank employees and bank customers. Demonstrates confidence, assertiveness, professionalism, and ability to interact with all levels within the organization in a professional manner.   ESSENTIAL DUTIES AND RESPONSIBILITIES: Works under limited supervision or independently. Using independent judgement to identify risks and mitigants, prepares and effectively recommends loan offerings based on scorecards, such as risk ratings, by analyzing credit, collateral strength and financial worthiness of loan/transaction parties. If relevant, performs ongoing credit risk management for assigned portfolio. Prepares offerings for specific transactions or in management of a portfolio as assigned and interacts with internal/external customers. Contacts internal/external customers and other parties as appropriate to gather information and clarify inconsistent, incorrect or missing information. May include relevant pre-approval and post-approval activities. Performs or assists with the identification and/or confirmation of all external regulatory requirements. Ensures internal policies and procedures are followed. Services, deepens, and retains assigned profitable customer relationships by pro-actively evaluating and mitigating associated business risks and opportunities. Owns primary responsibility for the credit and monitoring of Commercial portfolio risks. Responsible for underwriting quality, portfolio administration, and credit quality of assigned portfolio working direct. Manages delinquencies, collateral exceptions, borrowing base, portfolio reviews, specialized reporting, soft exposure annual reviews, criticized loans, etc.   OTHER REQUIREMENTS: Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank’s policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner. Excellence in customer service, highly motivated, focused and goal oriented. Excellent written and verbal communication skills, including grammar and demeanor. Strong organizational skills with attention to detail, planning and follow-up. Ability to work independently on multiple tasks without compromising quality. Ability to utilize Microsoft Office software. Ability to learn commercial banking software.   ADDITIONAL INFORMATION: The wage for the Commercial Healthcare Senior Portfolio Manager position is between $125,000-$150,000 annually. The position includes 22 days of PTO (Paid Time Off), 5 days of STD (Short Term Disability), and 12 annual paid holidays.   WesBanco has an excellent benefits package to include medical, dental, and vision, Health Care Flexible Spending, Dependent Care Flexible Spending, Transportation Fringe Benefit Plan, Group Life, Long Term Disability, Optional Life, access to voluntary benefit products such as Cancer, Term & Universal Life, Accident, Short-Term Disability and Critical Illness policies, and other ancillary benefit products. WesBanco also offers 401(k) with employee match. Qualifications High School Diploma or GED required. Bachelor’s Degree preferred. 7+ years of experience in Commercial Portfolio Management required.

Responding to customer inquiries, resolving issues, and providing support across multiple communication channels. | High school diploma, customer service experience, familiarity with banking products, and ability to work in a fast-paced environment. | This position works an alternate schedule: Schedule is 11 am to 8 pm, Monday through Friday, including some Federal Reserve holidays (MLK day, President's Day, Juneteenth, Indigenous People Day and Veteran's Day)   SUMMARY: Responsible for identifying, responding to, and resolving customer requests related to bank products and services in the Bank’s call center. The Customer Service Specialist II is often the primary interaction a customer may have with the bank and provides professional and courteous customer support while adhering to required metrics. Customer inquiries are expected to be responded to and resolved within established departmental service levels.   ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Personally, models the standards of the Bank's Mission, Vision, and Pledge. Processes inbound calls from all queues, including account questions, product and service information, digital banking services, debit card processing, bank policy and various customer requests. Uses the training and reference materials provided to work and resolve an issue or question independently. De-escalates situations when necessary or escalates call to supervisor after de-escalation attempt. Assists customers with various computing environments, including both Apple and Android products, browsers and operating systems to support and promote our digital banking services on all supported devices. Accepts ownership of the customer request and follows it through to resolution. Completes customer transactions and corrects account information by engaging correct business partners. Identifies and resolves customer issues and complaints promptly and accurately. Attends a weekly quality review meeting for ongoing development including coaching, career development, call metrics, updates on policy and procedure. Attends a monthly departmental meeting. Adheres to agent metric standards for calls handled, adherence to schedule, call quality score, ready/not ready time and customer satisfaction. Maintains knowledge of deposit, loan, digital banking services and other banking products. Provides service and support thru multiple communication channels (phone, chat, and/or email) and demonstrates proficiency in the channel. Contacts potential customers regarding products and services, focusing on customer needs, explaining benefits and advantages of the services or products and closing the sale. May be required to read from a prescribed script.  Supports all outbound campaigns assigned and meets Key Performance Indicators set by the customer service center in a productive manner.  Identifies financial needs of customers and submits referrals accordingly. Accepts other assigned job duties and or responsibilities with or without prior notice.   OTHER REQUIREMENTS: Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing.  This position will be responsible for maintaining and ensuring organizational compliance with the Bank Secrecy Act (BSA) regulations.  Demonstrates strong time management skills. Ability to work independently and multi-task in a fast-paced environment, with an emphasis on resolving most customers’ issues during the call with minimal follow up. Adhere to communication protocols with supervisors when unable to adhere to schedule or perform duties as expected. Willingness to work a flexible schedule, with frequent adjustments to hours and able to work additional hours if needed. Ability to work outside of normal banking hours. Possess an ability to work under pressure, minimizing distractions and maintaining a positive attitude. Adapt quickly to change and learn readily in a remote environment. Willingness to provide a level of service which will clearly differentiate us from our competitors. Ability to build and retain customer relationships against competition. Accepts ownership of the customer request and follows it through to resolution. Identifies customer concerns or needs, resolves the inquiry or recommends best solution, expedites the correction or adjustment and follows up to ensure resolution. Demonstrates effective communication skills, showing empathy and active listening skills. Maintains professional demeanor in appearance, interpersonal relations, work ethic and attitude. Exhibits clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to bank employees and bank customers. Firm grasp of spelling, grammar and email and phone etiquette. Collaborates with co-workers and employees. Maintains confidentiality. Ability to build rapport with potential customers and engage in financial journey conversations. Achieve proficiency and certification in one or more customer service skills. Expertise in using a personal computer and managing one's own home networking infrastructure needed to support reliable access to the Bank's virtual environment. Possesses knowledge and experience using Android and Apple products and Bank supported web browsers and operating systems. Ability to type with speed and accuracy. Ability to operate standard office equipment, including phones, computer and peripherals. Qualifications High school diploma or GED required.  Minimum of one year of customer service experience required; customer service experience within banking or financial institution preferred. Minimum of one year of contact center experience or equivalent required.   Minimum of six months of Outbound calling experience preferred.   Minimum of six months of any Sales experience preferred.

Responding to customer inquiries, resolving issues related to bank products and services, and maintaining compliance with banking regulations. | High school diploma or GED, minimum one year of customer service and contact center experience, familiarity with banking products and digital services. | This position works an alternate schedule Schedule is 9am to 6pm, Monday through Friday, including some Federal Reserve holidays (MLK day, President's Day, Juneteenth, Indigenous People Day and Veteran's Day)   SUMMARY: Responsible for identifying, responding to, and resolving customer requests related to bank products and services in the Bank’s call center. The Customer Service Specialist I is often the primary interaction a customer may have with the bank and provides professional and courteous customer support while adhering to required metrics. Customer inquiries are expected to be responded to and resolved within established departmental service levels.   ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Personally, models the standards of the Bank's Mission, Vision, and Pledge. Processes inbound calls from all queues, including account questions, product and service information, digital banking services, debit card processing, bank policy and various customer requests. Uses the training and reference materials provided in order to work and resolve an issue or question independently. De-escalates situations when necessary or escalates call to supervisor after de-escalation attempt. Accepts ownership of the customer request and follows it through to resolution. Assists customers with various computing environments, including both Apple and Android products, browsers and operating systems to support and promote our digital banking services on all supported devices. Completes customer transactions and corrects account information by engaging correct business partners. Identifies and resolves customer issues and complaints promptly and accurately. Attends a weekly quality review meeting for ongoing development including coaching, career development, call metrics, updates on policy and procedure. Attends a monthly departmental meeting. Adheres to agent metric standards for calls handled, adherence to schedule, call quality score, ready/not ready time and customer satisfaction. Maintains knowledge of deposit, loan, digital banking services and other banking products. Accepts other assigned job duties and or responsibilities with or without prior notice.   OTHER REQUIREMENTS: Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing.  This position will be responsible for maintaining and ensuring organizational compliance with the Bank Secrecy Act (BSA) regulations.  Demonstrates strong time management skills. Ability to work independently and multi-task in a fast-paced environment, with an emphasis on resolving most customers’ issues during the call with minimal follow up. Adhere to communication protocols with supervisors when unable to adhere to schedule or perform duties as expected. Willingness to work a flexible schedule, with frequent adjustments to hours and able to work additional hours if needed. Ability to work outside of normal banking hours. Possess an ability to work under pressure, minimizing distractions and maintaining a positive attitude. Adapt quickly to change and learn readily in a remote environment. Willingness to provide a level of service which will clearly differentiate us from our competitors. Ability to build and retain customer relationships against competition. Accepts ownership of the customer request and follows it through to resolution. Identifies customer concerns or needs, resolves the inquiry or recommends best solution, expedites the correction or adjustment and follows up to ensure resolution. Demonstrates effective communication skills, showing empathy and active listening skills Maintains professional demeanor in appearance, interpersonal relations, work ethic and attitude. Exhibits clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to bank employees and bank customers. Firm grasp of spelling, grammar and email and phone etiquette. Collaborates with co-workers and employees. Maintains confidentiality. Expertise in using a personal computer and managing one's own home networking infrastructure needed to support reliable access to the Bank's virtual environment. Possesses knowledge and experience using Android and Apple products and Bank supported web browsers and operating systems. Ability to type with speed and accuracy. Ability to operate standard office equipment, including phones, computer and peripherals. Qualifications High school diploma or GED required. Minimum of one year of customer service experience required; customer service experience within banking or financial institution preferred. Minimum of one year of contact center experience or equivalent required.

Supports commercial bankers by managing loan documentation, analyzing financial statements, and coordinating loan processing activities. | Requires experience in commercial lending, credit analysis, and familiarity with loan documentation and processing systems. | SUMMARY: Supports the job activities of Commercial Bankers.  Acts as a liaison between lending sales personnel, the commercial operation and service support groups, and performs various customer service roles related to administration and follow-up support for commercial loan and deposit relationships.   QUALIFICATIONS PREFERRED: Solid understanding of all aspects of commercial lending, documentation and servicing. Must be able to recognize what is missing or needed. Previous formal credit training or proven strong credit analysis skills, preferred. Ability to read, analyze and interpret Commercial Construction Loan documents including notes, mortgages and construction loan Agreements. Experience in analyzing financial statements from commercial clients to determine what is needed. Experience in reviewing covenants to understand if the loan will be able to meet those covenants. Experience with commercial draw agreements and make independent decisions to determine if it is the correct draw amount and if not must be able to call the client and explain the reasoning. Must have experience working independently with the credit and underwriting personnel.   ESSENTIAL DUTIES AND RESPONSIBILITIES: Practices the standards of the Bank’s Mission, Vision and Pledge. Understands the various types of commercial loan products and services offered by the Bank. Maintains a working knowledge of the Bank's loan processing system and credit approval process. Coordinates underwriting and processing of new loan requests and modifications with Credit Risk Management Engages, coordinates and reviews third party reports (appraisal, environmental, inspection). Attends joint meetings with Commercial Bankers, as applicable. Inputs information into lending system in conjunction with and on behalf of the Commercial Banker. Facilitates deal submissions of all credit requests into commercial processing software; utilizing checklists to confirm all information is collected and due diligence is complete. Assists the Commercial Banker in supporting the commercial loan closing process including communicating with Commercial Administration Support Analyst, and coordinating activities of outside service providers including attorneys, accountants, insurance providers and government agencies. Under the guidance of the Commercial Banker: helps with collecting documents and assists in collecting and maintaining updated financial and other information required for new loans and modifications to provide excellent customer service. Provides timely response to questions from customers and internal departments. Handles customer situations/problems in a professional and confidential manner. Attends sales or closing meetings with the Commercial Banker. Reviews checklists and loan closing documents to work toward funding the loan. Prepares modifications for material client loan changes. Assists in addressing and obtaining a resolution to exception items with the Commercial Banker. Performs other duties as assigned.   OTHER REQUIREMENTS: Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing.  You will also be expected to complete all assigned compliance training in a timely manner. Ability to coordinate and/or manage multiple tasks in various stages is imperative. Good time management skills. Willingness to provide a level of service which will clearly differentiate us from our competitors. Professional demeanor in appearance, interpersonal relations, work ethic and attitude. Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to bank employees and bank customers. Ability to work with others in a team environment and under occasional time constraints is a necessity. Employee must be willing to learn, understand and promote Bank products and services. Ability to maintain confidentiality is required. Ability to utilize Microsoft Office software. Ability to learn commercial banking software.   ADDITIONAL INFORMATION: The wage for the Portfolio Manager 2 position is between $55,000-$60,000 annually. The position includes 22 days of PTO (Paid Time Off), 5 days of STD (Short Term Disability), and 12 annual paid holidays.   WesBanco has an excellent benefits package to include medical, dental, and vision, Health Care Flexible Spending, Dependent Care Flexible Spending, Transportation Fringe Benefit Plan, Group Life, Long Term Disability, Optional Life, access to voluntary benefit products such as Cancer, Term & Universal Life, Accident, Short-Term Disability and Critical Illness policies, and other ancillary benefit products. WesBanco also offers 401(k) with employee match. Qualifications High School Diploma or GED required. Bachelor’s Degree in Business Administration preferred. Minimum of three years of relevant banking experience preferred. Experience with commercial lending systems and loan documentation preferred.

Managing a portfolio of business relationships, assessing risks, and making financial recommendations. | Extensive experience in portfolio management, credit analysis, and banking regulations, with a bachelor's degree preferred. | SUMMARY: Manages a book of business and underwrites Healthcare borrowers, including senior living, skilled nursing, not for profits, and healthcare entities.   CUSTOMER SERVICE SKILLS: Willingness to provide a level of service which will clearly differentiate us from our competitors.   INTERPERSONAL SKILLS: Professional demeanor in appearance, interpersonal relations, work ethic and attitude. Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to bank employees and bank customers. Demonstrates confidence, assertiveness, professionalism, and ability to interact with all levels within the organization in a professional manner.   ESSENTIAL DUTIES AND RESPONSIBILITIES: Works under limited supervision or independently. Using independent judgement to identify risks and mitigants, prepares and effectively recommends loan offerings based on scorecards, such as risk ratings, by analyzing credit, collateral strength and financial worthiness of loan/transaction parties. If relevant, performs ongoing credit risk management for assigned portfolio. Prepares offerings for specific transactions or in management of a portfolio as assigned and interacts with internal/external customers. Contacts internal/external customers and other parties as appropriate to gather information and clarify inconsistent, incorrect or missing information. May include relevant pre-approval and post-approval activities. Performs or assists with the identification and/or confirmation of all external regulatory requirements. Ensures internal policies and procedures are followed. Services, deepens, and retains assigned profitable customer relationships by pro-actively evaluating and mitigating associated business risks and opportunities. Owns primary responsibility for the credit and monitoring of Commercial portfolio risks. Responsible for underwriting quality, portfolio administration, and credit quality of assigned portfolio working direct. Manages delinquencies, collateral exceptions, borrowing base, portfolio reviews, specialized reporting, soft exposure annual reviews, criticized loans, etc.   OTHER REQUIREMENTS: Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank’s policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner. Excellence in customer service, highly motivated, focused and goal oriented. Excellent written and verbal communication skills, including grammar and demeanor. Strong organizational skills with attention to detail, planning and follow-up. Ability to work independently on multiple tasks without compromising quality. Ability to utilize Microsoft Office software. Ability to learn commercial banking software. Qualifications High School Diploma or GED required. Bachelor’s Degree preferred. 7+ years of experience in Commercial Portfolio Management required.

Bridge the gap between business needs and technological solutions, managing system utilization, and supporting digital banking operations. | Minimum five years in banking or technology, supporting digital banking and ACH payments, with experience leading technology projects. | SUMMARY: Technology is at the center of all products and services we offer to our customers; and the alignment of these technical solutions with the needs of the business lines is paramount to the success of WesBanco. The Sr. Business Analyst Officer is responsible for bridging the gap between the changing needs of our external and internal customers and the ever-advancing technological solutions that support those needs. Each Sr. Business Analyst Officer will ultimately oversee their assigned business areas and application(s) to ensure that we are fully leveraging technology to efficiently and effectively meet the user needs. ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Consults with key stakeholders to determine business objectives and success factors. Collaborates with business area to collect, analyze and evaluate information related to business systems. Documents business requirements, functional requirements, and design specifications. Coordinates with the application analyst counterpart to document technical requirements. Analyzes and manages new and existing system utilization by the end user. Assists in the development of training materials to ensure proper usage and highest optimization of the applications. Serves as an expert in business system solutions in alignment with assigned business area. Serves as a liaison between the assigned business area and third-party vendors and Information Technology (IT) resources. Makes system recommendations and other solution suggestions to meet customer needs and/or improve processes. Monitors system deliverables to ensure business needs are met successfully and within agreed upon timeframes. Assists in troubleshooting problems within the business application solution set and engages IT and third-party vendors as needed. Fosters strong relationships with supporting vendors, IT teams, and supported business area. Opens and tracks support tickets and feature requests. Responsible for the work effort within assigned applications during acquisitions. Tests new functionality and documents test plans in correlation with the business area. Manages the lifecycle of support applications including the roadmaps, releases, upgrades and defect tracking. Maintains a strong understanding of risks and controls of the business area and applications supported. Collaborates with project management on new initiatives within assigned area of responsibility. Collaborates with other business analysts to understand interdependencies between areas of responsibility and manages changes to ensure all aspects are covered. OTHER REQUIREMENTS: Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. This position will be responsible for maintaining and ensuring organizational compliance with the Bank Secrecy Act (BSA) regulations. Professional demeanor in appearance, interpersonal relations, work ethic and attitude. Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions-oriented manner. Ability to interact effectively across all levels of the organization, including senior management, the branch network, other departments and vendors. Demonstrated ability to manage multiple priorities and effectively meet critical deadlines under difficult time restraints. Strong organizational and prioritization skills. Team player with a positive outlook. Excellent analytical, problem-solving and decision-making skills. Demonstrated proficiency in basic computer applications such as Microsoft Office. Ability to learn other banking systems. Ability to effectively use technological resources for meetings, coaching and training. Requirements: Bachelor's Degree in technology or another related field, or equivalent combination of education and experience required. Minimum five years experience in banking, technology, or another related field required. Strong knowledge of customer and user system experiences required. Advanced technical skills are not required; but knowledge of system components and user experience is highly required. Experience supporting digital banking, electronic banking, commercial online banking including mobile apps required. Experience with deposit and/or loan operations required. Experience with ACH payments, including knowledge of National Automated Clearing House Association (NACHA) file layout and rules required. Must demonstrate experience with leading successful technology projects as well as working with various business lines to achieve optimal results. Experience in creating business

Provide exceptional remote customer service by managing inquiries, resolving issues, and supporting banking transactions. | At least 2 years of customer service experience, strong communication skills, CRM proficiency, and ability to work independently in a remote setting. | Job Title: Customer Service Associate - 100% Remote - Pittsburgh, PA Company Overview: WesBanco Bank Inc. is a well-established regional bank committed to delivering exceptional financial services to communities across the Midwest and Mid-Atlantic regions. With a strong focus on customer satisfaction and innovation, WesBanco prides itself on fostering a supportive and inclusive work environment that encourages professional growth. Role Overview: As a Customer Service Associate at WesBanco, you will play a vital role in providing outstanding service to our customers remotely. You will be the first point of contact for clients, assisting with their banking needs and ensuring a seamless and positive experience. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and online chat. - You will assist customers with account management, including deposits, withdrawals, and transaction inquiries. - You will identify and resolve customer issues efficiently, escalating complex matters when necessary. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with internal teams to improve service delivery and customer satisfaction. - You will stay informed about WesBanco products, services, and policies to provide accurate information. - You will participate in occasional in-person meetings as required to support team initiatives. What You Bring: - Minimum of 2 years of experience in customer service, preferably in the banking or financial services industry. - Strong communication skills, both verbal and written, with a customer-focused approach. - Proficiency with CRM software and basic computer applications. - Ability to work independently in a remote environment while managing time effectively. - Problem-solving skills and attention to detail. Bonus Points If You Have: - Experience working in a remote customer service role. - Knowledge of banking products and regulations. - Bilingual abilities, especially in Spanish. - Familiarity with digital banking platforms. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer a supportive team culture that values diversity and inclusion. - We offer paid time off and employee wellness programs. Ready to Apply? To join our team as a Customer Service Associate, please submit your resume and cover letter through our online application portal at WesBanco Bank Inc.'s careers page. We look forward to hearing from you!

Provide exceptional remote customer service by managing inquiries, resolving issues, and supporting banking transactions. | At least 2 years of customer service experience in banking or financial services, strong communication and technical skills, and ability to work independently remotely. | Job Title: Customer Service Associate - 100% Remote - Pittsburgh, PA Company Overview: WesBanco Bank Inc. is a well-established regional bank committed to providing exceptional financial services to communities across the Midwest and Mid-Atlantic regions. With a strong focus on customer satisfaction and innovation, WesBanco fosters a supportive and inclusive work environment that encourages professional growth and community involvement. Role Overview: As a Customer Service Associate at WesBanco, you will play a vital role in delivering outstanding service to our customers remotely. You will be the first point of contact for clients, assisting with their banking needs and ensuring a seamless and positive experience. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and online chat. - You will assist customers with account management, including deposits, withdrawals, and transfers. - You will identify and resolve customer issues efficiently, escalating complex matters when necessary. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with internal teams to improve service delivery and customer satisfaction. - You will stay informed about WesBanco products, services, and policies to provide accurate information. - You will participate in occasional in-person meetings to align with team goals and training. What You Bring: - Minimum of 2 years of experience in customer service, preferably in the banking or financial services industry. - Strong communication skills, both verbal and written. - Proficiency with customer relationship management (CRM) software and Microsoft Office Suite. - Ability to work independently in a remote environment while managing time effectively. - Problem-solving skills and a customer-focused mindset. Bonus Points If You Have: - Experience with banking software and digital banking platforms. - Knowledge of financial regulations and compliance standards. - Bilingual abilities, especially in Spanish. - Previous remote work experience. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer a supportive team culture that values diversity and inclusion. - We offer employee wellness programs and community engagement initiatives. Ready to Apply? To join our team as a Customer Service Associate, please submit your resume and cover letter through our online application portal at WesBanco Bank Inc.'s careers page. We look forward to hearing from you!

Provide exceptional remote customer service by handling inquiries, resolving issues, and promoting bank products. | At least 2 years of customer service experience, strong communication skills, proficiency with computer systems, and ability to work independently remotely. | Job Title: Customer Service Associate - 100% Remote - Pittsburgh, PA Company Overview: WesBanco Bank Inc. is a well-established regional bank committed to providing exceptional financial services to communities across the Midwest and Mid-Atlantic regions. With a strong focus on customer satisfaction and innovation, WesBanco offers a supportive and dynamic work environment where employees can grow and thrive. Role Overview: As a Customer Service Associate at WesBanco, you will play a vital role in delivering outstanding service to our customers remotely. You will be the first point of contact for customer inquiries, helping to resolve issues efficiently while maintaining a positive and professional demeanor. What You'll Do: - You will handle customer inquiries via phone, email, and online chat with professionalism and accuracy. - You will assist customers with account information, transactions, and problem resolution. - You will identify opportunities to promote bank products and services that meet customer needs. - You will maintain detailed and accurate records of customer interactions. - You will collaborate with internal teams to resolve complex customer issues. - You will participate in ongoing training to stay current with bank policies and industry regulations. - You will occasionally attend in-person meetings as required to support team initiatives. What You Bring: - Minimum of 2 years of customer service experience, preferably in banking or financial services. - Strong communication skills, both verbal and written. - Proficiency with computer systems and ability to learn new software quickly. - Ability to work independently in a remote environment while managing time effectively. - High school diploma or equivalent; college degree preferred. Bonus Points If You Have: - Experience with banking software and CRM systems. - Knowledge of financial products and services. - Bilingual skills, especially Spanish. - Previous remote work experience. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer a supportive team culture focused on work-life balance. - We offer occasional in-person team events and meetings. Ready to Apply? To apply, please submit your resume and cover letter through our online application portal at WesBanco Bank Inc.'s careers page. We look forward to hearing from you!

Provide exceptional customer service by handling inquiries, assisting with transactions, and maintaining compliance while working a unique alternate schedule. | 1-2 years of customer service experience, strong communication skills, remote work capability, and basic computer proficiency. | Job Title: Customer Service Associate - 100% Remote - Pittsburgh, PA Company Overview: WesBanco Bank Inc. is a well-established regional bank committed to providing exceptional financial services to communities across the Midwest and Mid-Atlantic regions. With a strong focus on customer satisfaction and innovation, WesBanco prides itself on fostering a supportive and inclusive work environment that encourages professional growth. Role Overview: As a Customer Service Associate at WesBanco, you will be a vital member of the contact center team, delivering outstanding service to our customers. This role is designed to support customers with their banking needs while working a unique alternate schedule, including some Federal Reserve holidays. What You'll Do: - You will handle inbound customer inquiries via phone and digital channels with professionalism and efficiency. - You will assist customers with account information, transactions, and problem resolution. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with other team members to ensure seamless service delivery. - You will adhere to all banking regulations and compliance standards. - You will participate in ongoing training to stay current with product knowledge and service techniques. - You will work an alternate schedule from 8am to 7pm, Saturday through Tuesday, including select Federal Reserve holidays. What You Bring: - You have at least 1-2 years of experience in customer service, preferably in a financial services environment. - You possess strong communication and interpersonal skills. - You are comfortable working independently in a remote setting. - You have basic computer proficiency and the ability to learn new software quickly. - You demonstrate problem-solving skills and attention to detail. Bonus Points If You Have: - Experience with banking software or CRM systems. - Knowledge of Federal Reserve holidays and banking operations. - Bilingual abilities to support diverse customer needs. - Previous experience working in a remote contact center. What We Offer: - We offer a fully remote work environment promoting work-life balance. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer paid time off and holiday pay, including for select Federal Reserve holidays. - We offer opportunities for professional development and career advancement. - We offer a supportive team culture focused on collaboration and respect. Ready to Apply? To join our team as a Customer Service Associate, please submit your resume and cover letter through our careers page at www.wesbanco.com/careers. We look forward to hearing from you!

Handle inbound customer inquiries, assist with account transactions, maintain records, collaborate with team, and adhere to banking policies while working an alternate schedule. | 1-2 years customer service experience, strong communication and problem-solving skills, remote work capability, and basic computer proficiency. | Job Title: Customer Service Associate - 100% Remote - Pittsburgh, PA Company Overview: WesBanco Bank Inc. is a well-established regional bank committed to providing exceptional financial services to communities across the Midwest and Mid-Atlantic. With a strong focus on customer satisfaction and innovation, WesBanco prides itself on fostering a supportive and inclusive work environment that encourages professional growth. Role Overview: As a Customer Service Associate at WesBanco, you will be a vital member of the contact center team, delivering outstanding service to our customers. This role is designed to support customers with their banking needs while working an alternate schedule, including some Federal Reserve holidays. What You'll Do: - You will handle inbound customer inquiries with professionalism and efficiency. - You will assist customers with account information, transactions, and problem resolution. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with other team members to ensure seamless service delivery. - You will adhere to all banking regulations and company policies. - You will work an alternate schedule from 8am to 7pm, Saturday through Tuesday, including select Federal Reserve holidays. - You will contribute to continuous improvement initiatives within the contact center. What You Bring: - You bring at least 1-2 years of customer service experience, preferably in a financial services environment. - You have strong communication skills, both verbal and written. - You possess excellent problem-solving abilities and attention to detail. - You are comfortable working independently in a remote setting. - You have basic computer proficiency and the ability to learn new software quickly. Bonus Points If You Have: - Experience with banking software or CRM systems. - Knowledge of Federal Reserve holidays and banking operations. - Bilingual abilities to support diverse customer needs. - Previous experience working in a remote customer service role. What We Offer: - We offer a fully remote work environment to support work-life balance. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer paid time off and holiday pay for eligible days. - We offer opportunities for professional development and career advancement. - We offer a supportive team culture focused on collaboration and respect. Ready to Apply? Please submit your resume and cover letter through the WesBanco Bank Inc. careers portal. We look forward to learning how you can contribute to our team!

Manage customer inquiries and transactions while providing excellent service and adhering to banking regulations. | 1-2 years customer service experience, strong communication skills, proficiency with banking software, ability to work remotely and manage time effectively. | Job Title: Customer Service Associate - 100% Remote - Pittsburgh, PA Company Overview: WesBanco Bank Inc. is a well-established regional bank committed to providing exceptional financial services to communities across the Midwest and Mid-Atlantic regions. With a strong focus on customer satisfaction and innovation, WesBanco prides itself on fostering a supportive and inclusive work environment that encourages professional growth. Role Overview: As a Customer Service Associate at WesBanco, you will be a vital member of the contact center team, responsible for delivering outstanding service to our customers. This role involves managing inquiries, resolving issues, and supporting customers with their banking needs while working a flexible alternate schedule. What You'll Do: - You will handle inbound customer inquiries via phone and digital channels with professionalism and empathy. - You will resolve customer issues efficiently, ensuring a positive experience and maintaining customer loyalty. - You will process transactions accurately, including deposits, withdrawals, and account updates. - You will provide information about WesBanco products and services to help customers make informed decisions. - You will adhere to all banking regulations and compliance standards to protect customer information. - You will collaborate with team members and other departments to resolve complex customer concerns. - You will maintain detailed records of customer interactions and transactions. - You will work an alternate schedule from 8am to 7pm, Saturday through Tuesday, including some Federal Reserve holidays. What You Bring: - Minimum of 1-2 years of experience in customer service, preferably in banking or financial services. - Strong communication skills, both verbal and written, with a customer-focused attitude. - Ability to work independently and manage time effectively in a remote work environment. - Proficiency with computer systems and basic banking software. - High school diploma or equivalent; associate degree or higher is a plus. Bonus Points If You Have: - Experience working in a contact center or call center environment. - Knowledge of banking products, services, and regulations. - Bilingual skills, especially Spanish, to support diverse customer needs. - Previous experience working a flexible or alternate schedule. What We Offer: - We offer a 100% remote work opportunity providing flexibility and work-life balance. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer paid time off and holiday pay, including for Federal Reserve holidays worked. - We offer opportunities for professional development and career advancement. - We offer a supportive team culture that values diversity and inclusion. Ready to Apply? To join our team as a Customer Service Associate, please submit your resume and cover letter through the WesBanco Bank Inc. careers page. We look forward to hearing from you!

Provide timely and accurate customer service support remotely, handling inquiries, transactions, and issue resolution while maintaining compliance and collaboration. | Minimum 2 years customer service experience in banking or financial services, strong communication, CRM proficiency, and ability to work independently remotely. | Job Title: Customer Service Associate - 100% Remote Company Overview: WesBanco Bank Inc. is a well-established regional bank committed to providing exceptional financial services to communities across the Midwest and Mid-Atlantic regions. With a strong focus on customer satisfaction and innovation, WesBanco combines traditional banking values with modern technology to deliver personalized banking experiences. Role Overview: As a Customer Service Associate at WesBanco, you will play a vital role in supporting our customers by providing timely and accurate assistance through remote channels. This position is designed for individuals who are passionate about delivering excellent service and fostering strong customer relationships while working fully remotely. What You'll Do: - You will respond promptly to customer inquiries via phone, email, and chat, ensuring a positive and professional experience. - You will assist customers with account management, including deposits, withdrawals, and transaction inquiries. - You will identify and resolve customer issues efficiently, escalating complex cases to appropriate departments when necessary. - You will maintain accurate records of customer interactions and transactions in compliance with bank policies. - You will collaborate with team members and other departments to improve service delivery and customer satisfaction. - You will participate in ongoing training to stay current with banking products, services, and regulatory requirements. - You will occasionally attend in-person meetings as required to support team initiatives and company goals. What You Bring: - Minimum of 2 years of experience in customer service, preferably within the banking or financial services industry. - Strong communication skills, both verbal and written, with the ability to convey information clearly and empathetically. - Proficiency with customer relationship management (CRM) software and basic computer applications. - Ability to work independently in a remote environment while managing time effectively. - Detail-oriented mindset with strong problem-solving skills. Bonus Points If You Have: - Experience working in a fully remote customer service role. - Knowledge of banking products, services, and compliance regulations. - Bilingual abilities, especially in Spanish or other commonly spoken languages in the region. - Familiarity with digital banking platforms and online security best practices. What We Offer: - We offer a fully remote work environment that supports work-life balance. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement within the company. - We offer a supportive and inclusive company culture that values diversity and teamwork. - We offer paid time off and employee wellness programs to promote overall well-being. Ready to Apply? To join our team as a Customer Service Associate, please submit your resume and cover letter through our online application portal at WesBanco Bank Inc.'s careers page. We look forward to hearing from you!

Handle customer inquiries, resolve issues, maintain records, and collaborate with team members in a remote setting. | Minimum 2 years customer service experience, strong communication, computer proficiency, and ability to work independently remotely. | Job Title: Customer Service Associate - 100% Remote - Pittsburgh, PA Company Overview: WesBanco Bank Inc. is a well-established regional bank committed to providing exceptional financial services to communities across the Midwest and Mid-Atlantic regions. With a strong focus on customer satisfaction and innovation, WesBanco offers a supportive and dynamic work environment where employees can grow and thrive. Role Overview: As a Customer Service Associate at WesBanco, you will play a vital role in delivering outstanding service to our customers remotely. You will be the first point of contact for customer inquiries, helping to resolve issues efficiently while maintaining a positive and professional demeanor. What You'll Do: - You will handle inbound customer inquiries via phone, email, and chat with professionalism and empathy. - You will assist customers with account information, transactions, and product details. - You will resolve customer issues promptly, escalating complex cases to appropriate departments. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with team members and management to improve service processes. - You will participate in training sessions to stay updated on bank products and policies. - You will occasionally attend in-person meetings as required to support team initiatives. What You Bring: - Minimum of 2 years of customer service experience, preferably in banking or financial services. - Strong communication skills, both verbal and written. - Proficiency with computer systems and ability to learn new software quickly. - Ability to work independently in a remote environment while managing time effectively. - Detail-oriented with strong problem-solving skills. Bonus Points If You Have: - Experience with banking software and CRM systems. - Knowledge of financial products and services. - Bilingual abilities, especially in Spanish. - Previous remote work experience. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer a supportive team culture focused on collaboration and growth. - We offer paid time off and employee wellness programs. Ready to Apply? To join our team as a Customer Service Associate, please submit your resume and cover letter through our online application portal at WesBanco Bank Inc.'s careers page. We look forward to hearing from you!

Provide exceptional remote customer service by handling inquiries, resolving issues, and maintaining accurate records while collaborating with team members. | At least 2 years of customer service experience, strong communication skills, proficiency with customer service software, ability to work independently remotely, and a high school diploma or equivalent. | Job Title: Customer Service Associate - 100% Remote - Pittsburgh, PA Company Overview: WesBanco Bank Inc. is a well-established regional bank committed to providing exceptional financial services to communities across the Midwest and Mid-Atlantic regions. With a strong focus on customer satisfaction and innovation, WesBanco offers a supportive and dynamic work environment where employees can grow and thrive. Role Overview: As a Customer Service Associate at WesBanco, you will play a vital role in delivering outstanding service to our customers remotely. You will be the first point of contact for customer inquiries, helping to resolve issues efficiently while maintaining a positive and professional demeanor. What You'll Do: - You will handle inbound customer inquiries via phone, email, and chat with professionalism and empathy. - You will assist customers with account information, transactions, and product details. - You will resolve customer issues promptly, escalating complex cases to appropriate departments. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with team members and other departments to ensure seamless service delivery. - You will participate in ongoing training to stay current with bank products, policies, and compliance requirements. - You will occasionally attend in-person meetings as required to support team initiatives. What You Bring: - Minimum of 2 years of customer service experience, preferably in banking or financial services. - Strong communication skills, both verbal and written. - Proficiency with customer service software and Microsoft Office Suite. - Ability to work independently in a remote environment while managing time effectively. - Detail-oriented with strong problem-solving skills. - High school diploma or equivalent; college degree preferred. Bonus Points If You Have: - Experience with banking systems and financial products. - Bilingual abilities, especially in Spanish. - Previous remote work experience. - Familiarity with regulatory compliance in the banking industry. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer a supportive team culture focused on collaboration and respect. - We offer paid time off and employee wellness programs. Ready to Apply? To join our team as a Customer Service Associate, please submit your resume and cover letter through our online application portal at WesBanco Bank Inc.'s careers page. We look forward to hearing from you!

Provide exceptional remote customer service by managing inquiries, resolving issues, and supporting banking transactions. | At least 2 years of customer service experience, strong communication and computer skills, ability to work independently remotely, and a high school diploma or higher. | Job Title: Customer Service Associate - 100% Remote - Pittsburgh, PA Company Overview: WesBanco Bank Inc. is a well-established regional bank committed to providing exceptional financial services to communities across the Midwest and Mid-Atlantic regions. With a strong focus on customer satisfaction and innovation, WesBanco fosters a supportive and inclusive work environment that encourages professional growth and community involvement. Role Overview: As a Customer Service Associate at WesBanco, you will play a vital role in delivering outstanding service to our customers remotely. You will be the first point of contact for clients, assisting with their banking needs and ensuring a seamless and positive experience. This role is perfect for someone who thrives in a remote work setting and is passionate about helping others. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and online chat. - You will assist customers with account management, including deposits, withdrawals, and transfers. - You will resolve customer issues and complaints with empathy and efficiency. - You will educate customers on WesBanco’s products and services to help them make informed financial decisions. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with internal teams to escalate and resolve complex issues. - You will participate in ongoing training to stay current with banking regulations and product knowledge. - You will occasionally attend in-person meetings as required to support team initiatives. What You Bring: - Minimum of 2 years of customer service experience, preferably in the banking or financial services industry. - Strong communication skills, both verbal and written. - Proficiency with computer systems and ability to learn new software quickly. - Ability to work independently in a remote environment while managing time effectively. - Detail-oriented with strong problem-solving skills. - High school diploma or equivalent; college degree preferred. Bonus Points If You Have: - Experience with banking software and CRM systems. - Knowledge of financial products and services. - Bilingual abilities, especially in Spanish. - Previous remote work experience. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer a supportive team culture that values diversity and inclusion. - We offer paid time off and employee wellness programs. Ready to Apply? To join our team as a Customer Service Associate, please submit your resume and cover letter through our online application portal at WesBanco Bank Inc.'s careers page. We look forward to hearing from you!

Provide exceptional remote customer service by handling inquiries, resolving issues, and maintaining accurate records while collaborating with team members. | Minimum 2 years customer service experience, strong communication skills, proficiency with computer systems, and ability to work independently in a remote setting. | Job Title: Customer Service Associate - 100% Remote - Pittsburgh, PA Company Overview: WesBanco Bank Inc. is a well-established regional bank committed to providing exceptional financial services to communities across the Midwest and Mid-Atlantic regions. With a strong focus on customer satisfaction and innovation, WesBanco offers a supportive and dynamic work environment where employees can grow and thrive. Role Overview: As a Customer Service Associate at WesBanco, you will play a vital role in delivering outstanding service to our customers remotely. You will be the first point of contact for inquiries, helping to resolve issues efficiently while maintaining a positive customer experience. What You'll Do: - You will handle inbound customer inquiries via phone, email, and chat with professionalism and empathy. - You will assist customers with account information, transactions, and product details. - You will resolve customer issues promptly, escalating complex cases to appropriate departments. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with team members and other departments to ensure seamless service delivery. - You will participate in ongoing training to stay current with bank products, policies, and compliance requirements. - You will occasionally attend in-person meetings as needed to support team initiatives. What You Bring: - You have at least 2 years of experience in customer service, preferably in the banking or financial services industry. - You possess strong communication skills, both verbal and written. - You are proficient with computer systems and able to learn new software quickly. - You demonstrate excellent problem-solving abilities and attention to detail. - You are self-motivated and able to work independently in a remote environment. Bonus Points If You Have: - Experience with banking software and CRM systems. - Knowledge of financial products and services. - Bilingual abilities to support diverse customer needs. - Previous remote work experience. What We Offer: - We offer a fully remote work arrangement with flexible scheduling. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer a supportive team culture focused on collaboration and respect. - We offer paid time off and employee wellness programs. Ready to Apply? To join our team as a Customer Service Associate, please submit your resume and cover letter through our online application portal at WesBanco Bank Inc.'s careers page. We look forward to hearing from you!

Provide exceptional remote customer service by managing inquiries, assisting with banking transactions, and resolving issues efficiently. | At least 2 years of customer service experience, strong communication skills, proficiency with CRM and Microsoft Office, and ability to work independently in a remote setting. | Job Title: Customer Service Associate - 100% Remote - Pittsburgh, PA Company Overview: WesBanco Bank Inc. is a well-established regional bank committed to providing exceptional financial services to communities across the Midwest and Mid-Atlantic regions. With a strong focus on customer satisfaction and innovation, WesBanco fosters a supportive and inclusive work environment that encourages professional growth and community involvement. Role Overview: As a Customer Service Associate at WesBanco, you will play a vital role in delivering outstanding service to our customers remotely. You will be the first point of contact for clients, assisting with their banking needs and ensuring a seamless and positive experience. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and online channels. - You will assist customers with account management, transactions, and product information. - You will identify customer needs and recommend appropriate banking products and services. - You will resolve customer issues efficiently, escalating complex cases when necessary. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with team members and other departments to enhance service delivery. - You will participate in ongoing training to stay current with banking products and compliance requirements. - You will occasionally attend in-person meetings as required to support team initiatives. What You Bring: - Minimum of 2 years of experience in customer service, preferably in the banking or financial services industry. - Strong communication skills, both verbal and written. - Proficiency with customer relationship management (CRM) software and Microsoft Office Suite. - Ability to work independently in a remote environment while managing time effectively. - Detail-oriented with strong problem-solving skills. - High school diploma or equivalent; associate or bachelor’s degree is a plus. Bonus Points If You Have: - Experience working in a remote customer service role. - Knowledge of banking products, regulations, and compliance standards. - Bilingual abilities, especially in Spanish. - Familiarity with digital banking platforms and online security best practices. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer a supportive team culture that values diversity and inclusion. - We offer employee wellness programs and community engagement initiatives. Ready to Apply? To join our team as a Customer Service Associate, please submit your resume and cover letter through our careers page at www.wesbanco.com/careers. We look forward to hearing from you!

Provide exceptional remote customer service by handling inquiries, resolving issues, and maintaining accurate records while collaborating with team members. | At least 2 years of customer service experience, strong communication skills, proficiency with customer service software, ability to work independently remotely, and a high school diploma or equivalent. | Job Title: Customer Service Associate - 100% Remote - Pittsburgh, PA Company Overview: WesBanco Bank Inc. is a well-established regional bank committed to providing exceptional financial services to communities across the Midwest and Mid-Atlantic regions. With a strong focus on customer satisfaction and innovation, WesBanco offers a supportive and dynamic work environment where employees can grow and thrive. Role Overview: As a Customer Service Associate at WesBanco, you will play a vital role in delivering outstanding service to our customers remotely. You will be the first point of contact for customer inquiries, helping to resolve issues efficiently while maintaining a positive and professional demeanor. What You'll Do: - You will handle inbound customer inquiries via phone, email, and chat with professionalism and empathy. - You will assist customers with account information, transactions, and product details. - You will resolve customer issues promptly, escalating complex cases to appropriate departments. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with team members and other departments to ensure seamless service delivery. - You will participate in ongoing training to stay current with bank products, policies, and compliance requirements. - You will occasionally attend in-person meetings as needed to support team initiatives. What You Bring: - Minimum of 2 years of customer service experience, preferably in banking or financial services. - Strong communication skills, both verbal and written. - Proficiency with customer service software and Microsoft Office Suite. - Ability to work independently in a remote environment while managing time effectively. - Detail-oriented with strong problem-solving skills. - High school diploma or equivalent; college degree preferred. Bonus Points If You Have: - Experience with banking systems and financial products. - Bilingual abilities, especially in Spanish. - Previous remote work experience. - Familiarity with compliance and regulatory standards in banking. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer a supportive team culture focused on collaboration and respect. - We offer paid time off and employee wellness programs. Ready to Apply? To join our team as a Customer Service Associate, please submit your resume and cover letter through our online application portal at WesBanco Bank Inc.'s careers page. We look forward to hearing from you!

Handle customer inquiries, resolve issues, maintain records, and collaborate with team members in a remote setting. | Minimum 2 years customer service experience, strong communication, computer proficiency, and ability to work independently remotely. | Job Title: Customer Service Associate - 100% Remote - Pittsburgh, PA Company Overview: WesBanco Bank Inc. is a well-established regional bank committed to providing exceptional financial services to communities across the Midwest and Mid-Atlantic regions. With a strong focus on customer satisfaction and innovation, WesBanco offers a supportive and dynamic work environment where employees can grow and thrive. Role Overview: As a Customer Service Associate at WesBanco, you will play a vital role in delivering outstanding service to our customers remotely. You will be the first point of contact for customer inquiries, helping to resolve issues efficiently while maintaining a positive and professional demeanor. What You'll Do: - You will handle inbound customer inquiries via phone, email, and chat with professionalism and empathy. - You will assist customers with account information, transactions, and product details. - You will resolve customer issues promptly, escalating complex cases to appropriate departments. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with team members and management to improve service processes. - You will participate in training sessions to stay updated on bank products and policies. - You will occasionally attend in-person meetings as required to support team initiatives. What You Bring: - Minimum of 2 years of customer service experience, preferably in banking or financial services. - Strong communication skills, both verbal and written. - Proficiency with computer systems and ability to learn new software quickly. - Ability to work independently in a remote environment while managing time effectively. - Detail-oriented with strong problem-solving skills. Bonus Points If You Have: - Experience with banking software and CRM systems. - Knowledge of financial products and services. - Bilingual abilities, especially in Spanish. - Previous remote work experience. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer a supportive team culture focused on collaboration and growth. - We offer paid time off and employee wellness programs. Ready to Apply? To join our team as a Customer Service Associate, please submit your resume and cover letter through our online application portal at WesBanco Bank Inc.'s careers page. We look forward to hearing from you!