WesBanco Bank Inc.

Handle inbound customer calls related to banking products and services, resolve inquiries independently, and maintain service quality metrics. | High school diploma or GED, minimum one year customer service and contact center experience, proficiency with computers and mobile devices, and ability to work flexible hours including some holidays. | Back Customer Service Specialist I - Customer Service Center #42-8556 Multiple Locations Apply X Facebook LinkedIn Email Copy Location This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely). Market Lexington Work Hours per Week 40 Requirements • High school diploma or GED required. • Minimum of one year of customer service experience required; customer service experience within banking or financial institution preferred. • Minimum of one year of contact center experience or equivalent required. Job Description This position works an alternate schedule Schedule is 9am to 6pm, Saturday through Wednesday, including some Federal Reserve holidays (MLK day, President's Day, Juneteenth, Indigenous People Day and Veteran's Day) Summary Responsible for identifying, responding to, and resolving customer requests related to bank products and services in the Bank's call center. The Customer Service Specialist 1 is often the primary interaction a customer may have with the bank and provides professional and courteous customer support while adhering to required metrics. Customer inquiries are expected to be responded to and resolved within established departmental service levels. Essential Function Banking is a highly regulated industry and will be expected to acquire and maintain a proficiency in the Bank's policies and procedures and adhere to all laws, rules and regulations that are applicable to conduct and the work being performed. All assigned training is expected to be completed timely. Essential Duties and Responsibilities include the following: • Personally, models the standards of the Bank's Mission, Vision, and Pledge. • Processes inbound calls from all queues, including account questions, product and service information, digital banking services, debit card processing, bank policy and various customer requests. Uses the training and reference materials provided in order to work and resolve an issue or question independently. • De-escalates situations when necessary or escalates call to supervisor after de-escalation attempt. • Accepts ownership of the customer request and follows it through to resolution. • Assists customers with various computing environments, including both Apple and Android products, browsers and operating systems to support and promote our digital banking services on all supported devices. • Completes customer transactions and corrects account information by engaging correct business partners. • Identifies and resolves customer issues and complaints promptly and accurately. • Attends a weekly quality review meeting for ongoing development including coaching, career development, call metrics, updates on policy and procedure. • Attends a monthly departmental meeting. • Adheres to agent metric standards for calls handled, adherence to schedule, call quality score, ready/not ready time and customer satisfaction. • Maintains knowledge of deposit, loan, digital banking services and other banking products. • Accepts other assigned job duties and or responsibilities with or without prior notice. Technical Requirements • Expertise in using a personal computer and managing one's own home networking infrastructure needed to support reliable access to the Bank's virtual environment. • Possesses knowledge and experience using Android and Apple products and Bank supported web browsers and operating systems. • Ability to type with speed and accuracy. • Ability to operate standard office equipment, including phones, computer and peripherals. Other Skills and Abilities • Demonstrates strong time management skills. • Ability to work independently and multi-task in a fast-paced environment, with an emphasis on resolving most customers' issues during the call with minimal follow up. • Adhere to communication protocols with supervisors when unable to adhere to schedule or perform duties as expected. • Willingness to work a flexible schedule, with frequent adjustments to hours and able to work additional hours if needed. • Ability to work outside of normal banking hours. • Possess an ability to work under pressure, minimizing distractions and maintaining a positive attitude. • Adapt quickly to change and learn readily in a remote environment. • Willingness to provide a level of service which will clearly differentiate us from our competitors. • Ability to build and retain customer relationships against competition. • Accepts ownership of the customer request and follows it through to resolution. • Identifies customer concerns or needs, resolves the inquiry or recommends best solution, expedites the correction or adjustment and follows up to ensure resolution. • Demonstrates effective communication skills, showing empathy and active listening skills • Maintains professional demeanor in appearance, interpersonal relations, work ethic and attitude. • Exhibits clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to bank employees and bank customers. Firm grasp of spelling, grammar and email and phone etiquette. • Collaborates with co-workers and employees. • Maintains confidentiality. Physical Demands This position requires long periods of sitting in one area while on the telephone and in front of a computer screen. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Full-Time/Part-Time Full-time Area of Interest Customer Experience All Locations Uniontown, Ohio, United States Ann Arbor, Michigan, United States Chattanooga, Tennessee, United States Cincinnati, Ohio, United States Independence, Ohio, United States Columbus, Ohio, United States Defiance, Ohio, United States Fairmont, West Virginia, United States Findlay, Ohio, United States Fort Wayne, Indiana, United States Frankfort, Kentucky, United States Huntington, West Virginia, United States Indianapolis, Indiana, United States Ironton, Ohio, United States New Albany, Indiana, United States Franklin, Tennessee, United States Parkersburg, West Virginia, United States Pittsburgh, Pennsylvania, United States Toledo, Ohio, United States Wheeling, West Virginia, United States Youngstown, Ohio, United States Knoxville, Tennessee, United States Show more Back Customer Service Specialist I - Customer Service Center #42-8556 Multiple Locations Apply X Facebook LinkedIn Email Copy Location This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely). Market Lexington Work Hours per Week 40 Requirements • High school diploma or GED required. • Minimum of one year of customer service experience required; customer service experience within banking or financial institution preferred. • Minimum of one year of contact center experience or equivalent required. Job Description This position works an alternate schedule Schedule is 9am to 6pm, Saturday through Wednesday, including some Federal Reserve holidays (MLK day, President's Day, Juneteenth, Indigenous People Day and Veteran's Day) Summary Responsible for identifying, responding to, and resolving customer requests related to bank products and services in the Bank's call center. The Customer Service Specialist 1 is often the primary interaction a customer may have with the bank and provides professional and courteous customer support while adhering to required metrics. Customer inquiries are expected to be responded to and resolved within established departmental service levels. Essential Function Banking is a highly regulated industry and will be expected to acquire and maintain a proficiency in the Bank's policies and procedures and adhere to all laws, rules and regulations that are applicable to conduct and the work being performed. All assigned training is expected to be completed timely. Essential Duties and Responsibilities include the following: • Personally, models the standards of the Bank's Mission, Vision, and Pledge. • Processes inbound calls from all queues, including account questions, product and service information, digital banking services, debit card processing, bank policy and various customer requests. Uses the training and reference materials provided in order to work and resolve an issue or question independently. • De-escalates situations when necessary or escalates call to supervisor after de-escalation attempt. • Accepts ownership of the customer request and follows it through to resolution. • Assists customers with various computing environments, including both Apple and Android products, browsers and operating systems to support and promote our digital banking services on all supported devices. • Completes customer transactions and corrects account information by engaging correct business partners. • Identifies and resolves customer issues and complaints promptly and accurately. • Attends a weekly quality review meeting for ongoing development including coaching, career development, call metrics, updates on policy and procedure. • Attends a monthly departmental meeting. • Adheres to agent metric standards for calls handled, adherence to schedule, call quality score, ready/not ready time and customer satisfaction. • Maintains knowledge of deposit, loan, digital banking services and other banking products. • Accepts other assigned job duties and or responsibilities with or without prior notice. Technical Requirements • Expertise in using a personal computer and managing one's own home networking infrastructure needed to support reliable access to the Bank's virtual environment. • Possesses knowledge and experience using Android and Apple products and Bank supported web browsers and operating systems. • Ability to type with speed and accuracy. • Ability to operate standard office equipment, including phones, computer and peripherals. Other Skills and Abilities • Demonstrates strong time management skills. • Ability to work independently and multi-task in a fast-paced environment, with an emphasis on resolving most customers' issues during the call with minimal follow up. • Adhere to communication protocols with supervisors when unable to adhere to schedule or perform duties as expected. • Willingness to work a flexible schedule, with frequent adjustments to hours and able to work additional hours if needed. • Ability to work outside of normal banking hours. • Possess an ability to work under pressure, minimizing distractions and maintaining a positive attitude. • Adapt quickly to change and learn readily in a remote environment. • Willingness to provide a level of service which will clearly differentiate us from our competitors. • Ability to build and retain customer relationships against competition. • Accepts ownership of the customer request and follows it through to resolution. • Identifies customer concerns or needs, resolves the inquiry or recommends best solution, expedites the correction or adjustment and follows up to ensure resolution. • Demonstrates effective communication skills, showing empathy and active listening skills • Maintains professional demeanor in appearance, interpersonal relations, work ethic and attitude. • Exhibits clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to bank employees and bank customers. Firm grasp of spelling, grammar and email and phone etiquette. • Collaborates with co-workers and employees. • Maintains confidentiality. Physical Demands This position requires long periods of sitting in one area while on the telephone and in front of a computer screen. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Full-Time/Part-Time Full-time Area of Interest Customer Experience All Locations Uniontown, Ohio, United States Ann Arbor, Michigan, United States Chattanooga, Tennessee, United States Cincinnati, Ohio, United States Independence, Ohio, United States Columbus, Ohio, United States Defiance, Ohio, United States Fairmont, West Virginia, United States Findlay, Ohio, United States Fort Wayne, Indiana, United States Frankfort, Kentucky, United States Huntington, West Virginia, United States Indianapolis, Indiana, United States Ironton, Ohio, United States New Albany, Indiana, United States Franklin, Tennessee, United States Parkersburg, West Virginia, United States Pittsburgh, Pennsylvania, United States Toledo, Ohio, United States Wheeling, West Virginia, United States Youngstown, Ohio, United States Knoxville, Tennessee, United States Show more

Handle inbound customer calls to resolve banking product and service inquiries while adhering to quality and performance metrics. | Requires high school diploma or GED, at least one year of customer service and contact center experience, and ability to work flexible schedules including holidays. | Back Customer Service Specialist - Customer Service Center #21-8552 Multiple Locations Apply X Facebook LinkedIn Email Copy Location Consideration for location is in all WesBanco markets. This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely). Market Pittsburgh Work Hours per Week 40 Requirements High school diploma or GED required. Minimum of one year of customer service experience required; customer service experience within banking or financial institution preferred. Minimum of one year of contact center experience or equivalent required. Job Description This position works an alternate schedule Schedule is 9am to 8pm, Friday through Monday, including some Federal Reserve holidays (MLK day, President's Day, Juneteenth, Indigenous People Day and Veteran's Day) Summary: Responsible for identifying, responding to, and resolving customer requests related to bank products and services in the Bank's call center. The Customer Service Specialist 1 is often the primary interaction a customer may have with the bank and provides professional and courteous customer support while adhering to required metrics. Customer inquiries are expected to be responded to and resolved within established departmental service levels. Essential Function Banking is a highly regulated industry and will be expected to acquire and maintain a proficiency in the Bank's policies and procedures and adhere to all laws, rules and regulations that are applicable to conduct and the work being performed. All assigned training is expected to be completed timely. Essential Duties and Responsibilities include the following: Personally, models the standards of the Bank's Mission, Vision, and Pledge. Processes inbound calls from all queues, including account questions, product and service information, digital banking services, debit card processing, bank policy and various customer requests. Uses the training and reference materials provided in order to work and resolve an issue or question independently. De-escalates situations when necessary or escalates call to supervisor after de-escalation attempt. Assists customers with various computing environments, including both Apple and Android products, browsers and operating systems to support and promote our digital banking services on all supported devices. Completes customer transactions and corrects account information by engaging correct business partners. Identifies and resolves customer issues and complaints promptly and accurately. Attends a weekly quality review meeting for ongoing development including coaching, career development, call metrics, updates on policy and procedure. Attends a monthly departmental meeting. Adheres to agent metric standards for calls handled, adherence to schedule, call quality score, ready/not ready time and customer satisfaction. Maintains knowledge of deposit, loan, digital banking services and other banking products. Accepts other assigned job duties and or responsibilities with or without prior notice. Qualifications To be successful in this position, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Technical Requirements Expertise in using a personal computer and managing one's own home networking infrastructure needed to support reliable access to the Bank's virtual environment. Possesses knowledge and experience using Android and Apple products and Bank supported web browsers and operating systems. Ability to type with speed and accuracy. Ability to operate standard office equipment, including phones, computer and peripherals. Other Skills and Abilities Demonstrates strong time management skills. Ability to work independently and multi-task in a fast-paced environment, with an emphasis on resolving most customers' issues during the call with minimal follow up. Adhere to communication protocols with supervisors when unable to adhere to schedule or perform duties as expected. Willingness to work a flexible schedule, with frequent adjustments to hours and able to work additional hours if needed. Ability to work outside of normal banking hours. Possess an ability to work under pressure, minimizing distractions and maintaining a positive attitude. Adapt quickly to change and learn readily in a remote environment. Willingness to provide a level of service which will clearly differentiate us from our competitors. Ability to build and retain customer relationships against competition. Accepts ownership of the customer request and follows it through to resolution. Identifies customer concerns or needs, resolves the inquiry or recommends best solution, expedites the correction or adjustment and follows up to ensure resolution. Demonstrates effective communication skills, showing empathy and active listening skills Maintains professional demeanor in appearance, interpersonal relations, work ethic and attitude. Exhibits clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to bank employees and bank customers. Firm grasp of spelling, grammar and email and phone etiquette. Collaborates with co-workers and employees. Maintains confidentiality. Physical Demands This position requires long periods of sitting in one area while on the telephone and in front of a computer screen. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Full-Time/Part-Time Full-time Area of Interest Customer Experience All Locations Uniontown, Ohio, United States Ann Arbor, Michigan, United States Chattanooga, Tennessee, United States Cincinnati, Ohio, United States Independence, Ohio, United States Columbus, Ohio, United States Defiance, Ohio, United States Fairmont, West Virginia, United States Findlay, Ohio, United States Fort Wayne, Indiana, United States Frankfort, Kentucky, United States Huntington, West Virginia, United States Indianapolis, Indiana, United States Ironton, Ohio, United States New Albany, Indiana, United States Franklin, Tennessee, United States Parkersburg, West Virginia, United States Pittsburgh, Pennsylvania, United States Toledo, Ohio, United States Wheeling, West Virginia, United States Youngstown, Ohio, United States Knoxville, Tennessee, United States Show more Back Customer Service Specialist - Customer Service Center #21-8552 Multiple Locations Apply X Facebook LinkedIn Email Copy Location Consideration for location is in all WesBanco markets. This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely). Market Pittsburgh Work Hours per Week 40 Requirements High school diploma or GED required. Minimum of one year of customer service experience required; customer service experience within banking or financial institution preferred. Minimum of one year of contact center experience or equivalent required. Job Description This position works an alternate schedule Schedule is 9am to 8pm, Friday through Monday, including some Federal Reserve holidays (MLK day, President's Day, Juneteenth, Indigenous People Day and Veteran's Day) Summary: Responsible for identifying, responding to, and resolving customer requests related to bank products and services in the Bank's call center. The Customer Service Specialist 1 is often the primary interaction a customer may have with the bank and provides professional and courteous customer support while adhering to required metrics. Customer inquiries are expected to be responded to and resolved within established departmental service levels. Essential Function Banking is a highly regulated industry and will be expected to acquire and maintain a proficiency in the Bank's policies and procedures and adhere to all laws, rules and regulations that are applicable to conduct and the work being performed. All assigned training is expected to be completed timely. Essential Duties and Responsibilities include the following: Personally, models the standards of the Bank's Mission, Vision, and Pledge. Processes inbound calls from all queues, including account questions, product and service information, digital banking services, debit card processing, bank policy and various customer requests. Uses the training and reference materials provided in order to work and resolve an issue or question independently. De-escalates situations when necessary or escalates call to supervisor after de-escalation attempt. Assists customers with various computing environments, including both Apple and Android products, browsers and operating systems to support and promote our digital banking services on all supported devices. Completes customer transactions and corrects account information by engaging correct business partners. Identifies and resolves customer issues and complaints promptly and accurately. Attends a weekly quality review meeting for ongoing development including coaching, career development, call metrics, updates on policy and procedure. Attends a monthly departmental meeting. Adheres to agent metric standards for calls handled, adherence to schedule, call quality score, ready/not ready time and customer satisfaction. Maintains knowledge of deposit, loan, digital banking services and other banking products. Accepts other assigned job duties and or responsibilities with or without prior notice. Qualifications To be successful in this position, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Technical Requirements Expertise in using a personal computer and managing one's own home networking infrastructure needed to support reliable access to the Bank's virtual environment. Possesses knowledge and experience using Android and Apple products and Bank supported web browsers and operating systems. Ability to type with speed and accuracy. Ability to operate standard office equipment, including phones, computer and peripherals. Other Skills and Abilities Demonstrates strong time management skills. Ability to work independently and multi-task in a fast-paced environment, with an emphasis on resolving most customers' issues during the call with minimal follow up. Adhere to communication protocols with supervisors when unable to adhere to schedule or perform duties as expected. Willingness to work a flexible schedule, with frequent adjustments to hours and able to work additional hours if needed. Ability to work outside of normal banking hours. Possess an ability to work under pressure, minimizing distractions and maintaining a positive attitude. Adapt quickly to change and learn readily in a remote environment. Willingness to provide a level of service which will clearly differentiate us from our competitors. Ability to build and retain customer relationships against competition. Accepts ownership of the customer request and follows it through to resolution. Identifies customer concerns or needs, resolves the inquiry or recommends best solution, expedites the correction or adjustment and follows up to ensure resolution. Demonstrates effective communication skills, showing empathy and active listening skills Maintains professional demeanor in appearance, interpersonal relations, work ethic and attitude. Exhibits clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to bank employees and bank customers. Firm grasp of spelling, grammar and email and phone etiquette. Collaborates with co-workers and employees. Maintains confidentiality. Physical Demands This position requires long periods of sitting in one area while on the telephone and in front of a computer screen. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Full-Time/Part-Time Full-time Area of Interest Customer Experience All Locations Uniontown, Ohio, United States Ann Arbor, Michigan, United States Chattanooga, Tennessee, United States Cincinnati, Ohio, United States Independence, Ohio, United States Columbus, Ohio, United States Defiance, Ohio, United States Fairmont, West Virginia, United States Findlay, Ohio, United States Fort Wayne, Indiana, United States Frankfort, Kentucky, United States Huntington, West Virginia, United States Indianapolis, Indiana, United States Ironton, Ohio, United States New Albany, Indiana, United States Franklin, Tennessee, United States Parkersburg, West Virginia, United States Pittsburgh, Pennsylvania, United States Toledo, Ohio, United States Wheeling, West Virginia, United States Youngstown, Ohio, United States Knoxville, Tennessee, United States Show more

Provide exceptional remote customer service by managing inquiries, resolving issues, and supporting banking transactions. | At least 2 years of customer service experience, strong communication skills, CRM proficiency, and ability to work independently in a remote setting. | Job Title: Customer Service Associate - 100% Remote - Pittsburgh, PA Company Overview: WesBanco Bank Inc. is a well-established regional bank committed to delivering exceptional financial services to communities across the Midwest and Mid-Atlantic regions. With a strong focus on customer satisfaction and innovation, WesBanco prides itself on fostering a supportive and inclusive work environment that encourages professional growth. Role Overview: As a Customer Service Associate at WesBanco, you will play a vital role in providing outstanding service to our customers remotely. You will be the first point of contact for clients, assisting with their banking needs and ensuring a seamless and positive experience. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and online chat. - You will assist customers with account management, including deposits, withdrawals, and transaction inquiries. - You will identify and resolve customer issues efficiently, escalating complex matters when necessary. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with internal teams to improve service delivery and customer satisfaction. - You will stay informed about WesBanco products, services, and policies to provide accurate information. - You will participate in occasional in-person meetings as required to support team initiatives. What You Bring: - Minimum of 2 years of experience in customer service, preferably in the banking or financial services industry. - Strong communication skills, both verbal and written, with a customer-focused approach. - Proficiency with CRM software and basic computer applications. - Ability to work independently in a remote environment while managing time effectively. - Problem-solving skills and attention to detail. Bonus Points If You Have: - Experience working in a remote customer service role. - Knowledge of banking products and regulations. - Bilingual abilities, especially in Spanish. - Familiarity with digital banking platforms. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer a supportive team culture that values diversity and inclusion. - We offer paid time off and employee wellness programs. Ready to Apply? To join our team as a Customer Service Associate, please submit your resume and cover letter through our online application portal at WesBanco Bank Inc.'s careers page. We look forward to hearing from you!

Provide exceptional remote customer service by managing inquiries, resolving issues, and supporting banking transactions. | At least 2 years of customer service experience in banking or financial services, strong communication and technical skills, and ability to work independently remotely. | Job Title: Customer Service Associate - 100% Remote - Pittsburgh, PA Company Overview: WesBanco Bank Inc. is a well-established regional bank committed to providing exceptional financial services to communities across the Midwest and Mid-Atlantic regions. With a strong focus on customer satisfaction and innovation, WesBanco fosters a supportive and inclusive work environment that encourages professional growth and community involvement. Role Overview: As a Customer Service Associate at WesBanco, you will play a vital role in delivering outstanding service to our customers remotely. You will be the first point of contact for clients, assisting with their banking needs and ensuring a seamless and positive experience. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and online chat. - You will assist customers with account management, including deposits, withdrawals, and transfers. - You will identify and resolve customer issues efficiently, escalating complex matters when necessary. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with internal teams to improve service delivery and customer satisfaction. - You will stay informed about WesBanco products, services, and policies to provide accurate information. - You will participate in occasional in-person meetings to align with team goals and training. What You Bring: - Minimum of 2 years of experience in customer service, preferably in the banking or financial services industry. - Strong communication skills, both verbal and written. - Proficiency with customer relationship management (CRM) software and Microsoft Office Suite. - Ability to work independently in a remote environment while managing time effectively. - Problem-solving skills and a customer-focused mindset. Bonus Points If You Have: - Experience with banking software and digital banking platforms. - Knowledge of financial regulations and compliance standards. - Bilingual abilities, especially in Spanish. - Previous remote work experience. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer a supportive team culture that values diversity and inclusion. - We offer employee wellness programs and community engagement initiatives. Ready to Apply? To join our team as a Customer Service Associate, please submit your resume and cover letter through our online application portal at WesBanco Bank Inc.'s careers page. We look forward to hearing from you!

Provide exceptional remote customer service by handling inquiries, resolving issues, and promoting bank products. | At least 2 years of customer service experience, strong communication skills, proficiency with computer systems, and ability to work independently remotely. | Job Title: Customer Service Associate - 100% Remote - Pittsburgh, PA Company Overview: WesBanco Bank Inc. is a well-established regional bank committed to providing exceptional financial services to communities across the Midwest and Mid-Atlantic regions. With a strong focus on customer satisfaction and innovation, WesBanco offers a supportive and dynamic work environment where employees can grow and thrive. Role Overview: As a Customer Service Associate at WesBanco, you will play a vital role in delivering outstanding service to our customers remotely. You will be the first point of contact for customer inquiries, helping to resolve issues efficiently while maintaining a positive and professional demeanor. What You'll Do: - You will handle customer inquiries via phone, email, and online chat with professionalism and accuracy. - You will assist customers with account information, transactions, and problem resolution. - You will identify opportunities to promote bank products and services that meet customer needs. - You will maintain detailed and accurate records of customer interactions. - You will collaborate with internal teams to resolve complex customer issues. - You will participate in ongoing training to stay current with bank policies and industry regulations. - You will occasionally attend in-person meetings as required to support team initiatives. What You Bring: - Minimum of 2 years of customer service experience, preferably in banking or financial services. - Strong communication skills, both verbal and written. - Proficiency with computer systems and ability to learn new software quickly. - Ability to work independently in a remote environment while managing time effectively. - High school diploma or equivalent; college degree preferred. Bonus Points If You Have: - Experience with banking software and CRM systems. - Knowledge of financial products and services. - Bilingual skills, especially Spanish. - Previous remote work experience. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer a supportive team culture focused on work-life balance. - We offer occasional in-person team events and meetings. Ready to Apply? To apply, please submit your resume and cover letter through our online application portal at WesBanco Bank Inc.'s careers page. We look forward to hearing from you!

Provide exceptional customer service by handling inquiries, assisting with transactions, and maintaining compliance while working a unique alternate schedule. | 1-2 years of customer service experience, strong communication skills, remote work capability, and basic computer proficiency. | Job Title: Customer Service Associate - 100% Remote - Pittsburgh, PA Company Overview: WesBanco Bank Inc. is a well-established regional bank committed to providing exceptional financial services to communities across the Midwest and Mid-Atlantic regions. With a strong focus on customer satisfaction and innovation, WesBanco prides itself on fostering a supportive and inclusive work environment that encourages professional growth. Role Overview: As a Customer Service Associate at WesBanco, you will be a vital member of the contact center team, delivering outstanding service to our customers. This role is designed to support customers with their banking needs while working a unique alternate schedule, including some Federal Reserve holidays. What You'll Do: - You will handle inbound customer inquiries via phone and digital channels with professionalism and efficiency. - You will assist customers with account information, transactions, and problem resolution. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with other team members to ensure seamless service delivery. - You will adhere to all banking regulations and compliance standards. - You will participate in ongoing training to stay current with product knowledge and service techniques. - You will work an alternate schedule from 8am to 7pm, Saturday through Tuesday, including select Federal Reserve holidays. What You Bring: - You have at least 1-2 years of experience in customer service, preferably in a financial services environment. - You possess strong communication and interpersonal skills. - You are comfortable working independently in a remote setting. - You have basic computer proficiency and the ability to learn new software quickly. - You demonstrate problem-solving skills and attention to detail. Bonus Points If You Have: - Experience with banking software or CRM systems. - Knowledge of Federal Reserve holidays and banking operations. - Bilingual abilities to support diverse customer needs. - Previous experience working in a remote contact center. What We Offer: - We offer a fully remote work environment promoting work-life balance. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer paid time off and holiday pay, including for select Federal Reserve holidays. - We offer opportunities for professional development and career advancement. - We offer a supportive team culture focused on collaboration and respect. Ready to Apply? To join our team as a Customer Service Associate, please submit your resume and cover letter through our careers page at www.wesbanco.com/careers. We look forward to hearing from you!

Handle inbound customer inquiries, assist with account transactions, maintain records, collaborate with team, and adhere to banking policies while working an alternate schedule. | 1-2 years customer service experience, strong communication and problem-solving skills, remote work capability, and basic computer proficiency. | Job Title: Customer Service Associate - 100% Remote - Pittsburgh, PA Company Overview: WesBanco Bank Inc. is a well-established regional bank committed to providing exceptional financial services to communities across the Midwest and Mid-Atlantic. With a strong focus on customer satisfaction and innovation, WesBanco prides itself on fostering a supportive and inclusive work environment that encourages professional growth. Role Overview: As a Customer Service Associate at WesBanco, you will be a vital member of the contact center team, delivering outstanding service to our customers. This role is designed to support customers with their banking needs while working an alternate schedule, including some Federal Reserve holidays. What You'll Do: - You will handle inbound customer inquiries with professionalism and efficiency. - You will assist customers with account information, transactions, and problem resolution. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with other team members to ensure seamless service delivery. - You will adhere to all banking regulations and company policies. - You will work an alternate schedule from 8am to 7pm, Saturday through Tuesday, including select Federal Reserve holidays. - You will contribute to continuous improvement initiatives within the contact center. What You Bring: - You bring at least 1-2 years of customer service experience, preferably in a financial services environment. - You have strong communication skills, both verbal and written. - You possess excellent problem-solving abilities and attention to detail. - You are comfortable working independently in a remote setting. - You have basic computer proficiency and the ability to learn new software quickly. Bonus Points If You Have: - Experience with banking software or CRM systems. - Knowledge of Federal Reserve holidays and banking operations. - Bilingual abilities to support diverse customer needs. - Previous experience working in a remote customer service role. What We Offer: - We offer a fully remote work environment to support work-life balance. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer paid time off and holiday pay for eligible days. - We offer opportunities for professional development and career advancement. - We offer a supportive team culture focused on collaboration and respect. Ready to Apply? Please submit your resume and cover letter through the WesBanco Bank Inc. careers portal. We look forward to learning how you can contribute to our team!

Manage customer inquiries and transactions while providing excellent service and adhering to banking regulations. | 1-2 years customer service experience, strong communication skills, proficiency with banking software, ability to work remotely and manage time effectively. | Job Title: Customer Service Associate - 100% Remote - Pittsburgh, PA Company Overview: WesBanco Bank Inc. is a well-established regional bank committed to providing exceptional financial services to communities across the Midwest and Mid-Atlantic regions. With a strong focus on customer satisfaction and innovation, WesBanco prides itself on fostering a supportive and inclusive work environment that encourages professional growth. Role Overview: As a Customer Service Associate at WesBanco, you will be a vital member of the contact center team, responsible for delivering outstanding service to our customers. This role involves managing inquiries, resolving issues, and supporting customers with their banking needs while working a flexible alternate schedule. What You'll Do: - You will handle inbound customer inquiries via phone and digital channels with professionalism and empathy. - You will resolve customer issues efficiently, ensuring a positive experience and maintaining customer loyalty. - You will process transactions accurately, including deposits, withdrawals, and account updates. - You will provide information about WesBanco products and services to help customers make informed decisions. - You will adhere to all banking regulations and compliance standards to protect customer information. - You will collaborate with team members and other departments to resolve complex customer concerns. - You will maintain detailed records of customer interactions and transactions. - You will work an alternate schedule from 8am to 7pm, Saturday through Tuesday, including some Federal Reserve holidays. What You Bring: - Minimum of 1-2 years of experience in customer service, preferably in banking or financial services. - Strong communication skills, both verbal and written, with a customer-focused attitude. - Ability to work independently and manage time effectively in a remote work environment. - Proficiency with computer systems and basic banking software. - High school diploma or equivalent; associate degree or higher is a plus. Bonus Points If You Have: - Experience working in a contact center or call center environment. - Knowledge of banking products, services, and regulations. - Bilingual skills, especially Spanish, to support diverse customer needs. - Previous experience working a flexible or alternate schedule. What We Offer: - We offer a 100% remote work opportunity providing flexibility and work-life balance. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer paid time off and holiday pay, including for Federal Reserve holidays worked. - We offer opportunities for professional development and career advancement. - We offer a supportive team culture that values diversity and inclusion. Ready to Apply? To join our team as a Customer Service Associate, please submit your resume and cover letter through the WesBanco Bank Inc. careers page. We look forward to hearing from you!

Provide timely and accurate customer service support remotely, handling inquiries, transactions, and issue resolution while maintaining compliance and collaboration. | Minimum 2 years customer service experience in banking or financial services, strong communication, CRM proficiency, and ability to work independently remotely. | Job Title: Customer Service Associate - 100% Remote Company Overview: WesBanco Bank Inc. is a well-established regional bank committed to providing exceptional financial services to communities across the Midwest and Mid-Atlantic regions. With a strong focus on customer satisfaction and innovation, WesBanco combines traditional banking values with modern technology to deliver personalized banking experiences. Role Overview: As a Customer Service Associate at WesBanco, you will play a vital role in supporting our customers by providing timely and accurate assistance through remote channels. This position is designed for individuals who are passionate about delivering excellent service and fostering strong customer relationships while working fully remotely. What You'll Do: - You will respond promptly to customer inquiries via phone, email, and chat, ensuring a positive and professional experience. - You will assist customers with account management, including deposits, withdrawals, and transaction inquiries. - You will identify and resolve customer issues efficiently, escalating complex cases to appropriate departments when necessary. - You will maintain accurate records of customer interactions and transactions in compliance with bank policies. - You will collaborate with team members and other departments to improve service delivery and customer satisfaction. - You will participate in ongoing training to stay current with banking products, services, and regulatory requirements. - You will occasionally attend in-person meetings as required to support team initiatives and company goals. What You Bring: - Minimum of 2 years of experience in customer service, preferably within the banking or financial services industry. - Strong communication skills, both verbal and written, with the ability to convey information clearly and empathetically. - Proficiency with customer relationship management (CRM) software and basic computer applications. - Ability to work independently in a remote environment while managing time effectively. - Detail-oriented mindset with strong problem-solving skills. Bonus Points If You Have: - Experience working in a fully remote customer service role. - Knowledge of banking products, services, and compliance regulations. - Bilingual abilities, especially in Spanish or other commonly spoken languages in the region. - Familiarity with digital banking platforms and online security best practices. What We Offer: - We offer a fully remote work environment that supports work-life balance. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement within the company. - We offer a supportive and inclusive company culture that values diversity and teamwork. - We offer paid time off and employee wellness programs to promote overall well-being. Ready to Apply? To join our team as a Customer Service Associate, please submit your resume and cover letter through our online application portal at WesBanco Bank Inc.'s careers page. We look forward to hearing from you!

Handle customer inquiries, resolve issues, maintain records, and collaborate with team members in a remote setting. | Minimum 2 years customer service experience, strong communication, computer proficiency, and ability to work independently remotely. | Job Title: Customer Service Associate - 100% Remote - Pittsburgh, PA Company Overview: WesBanco Bank Inc. is a well-established regional bank committed to providing exceptional financial services to communities across the Midwest and Mid-Atlantic regions. With a strong focus on customer satisfaction and innovation, WesBanco offers a supportive and dynamic work environment where employees can grow and thrive. Role Overview: As a Customer Service Associate at WesBanco, you will play a vital role in delivering outstanding service to our customers remotely. You will be the first point of contact for customer inquiries, helping to resolve issues efficiently while maintaining a positive and professional demeanor. What You'll Do: - You will handle inbound customer inquiries via phone, email, and chat with professionalism and empathy. - You will assist customers with account information, transactions, and product details. - You will resolve customer issues promptly, escalating complex cases to appropriate departments. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with team members and management to improve service processes. - You will participate in training sessions to stay updated on bank products and policies. - You will occasionally attend in-person meetings as required to support team initiatives. What You Bring: - Minimum of 2 years of customer service experience, preferably in banking or financial services. - Strong communication skills, both verbal and written. - Proficiency with computer systems and ability to learn new software quickly. - Ability to work independently in a remote environment while managing time effectively. - Detail-oriented with strong problem-solving skills. Bonus Points If You Have: - Experience with banking software and CRM systems. - Knowledge of financial products and services. - Bilingual abilities, especially in Spanish. - Previous remote work experience. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer a supportive team culture focused on collaboration and growth. - We offer paid time off and employee wellness programs. Ready to Apply? To join our team as a Customer Service Associate, please submit your resume and cover letter through our online application portal at WesBanco Bank Inc.'s careers page. We look forward to hearing from you!

Provide exceptional remote customer service by handling inquiries, resolving issues, and maintaining accurate records while collaborating with team members. | At least 2 years of customer service experience, strong communication skills, proficiency with customer service software, ability to work independently remotely, and a high school diploma or equivalent. | Job Title: Customer Service Associate - 100% Remote - Pittsburgh, PA Company Overview: WesBanco Bank Inc. is a well-established regional bank committed to providing exceptional financial services to communities across the Midwest and Mid-Atlantic regions. With a strong focus on customer satisfaction and innovation, WesBanco offers a supportive and dynamic work environment where employees can grow and thrive. Role Overview: As a Customer Service Associate at WesBanco, you will play a vital role in delivering outstanding service to our customers remotely. You will be the first point of contact for customer inquiries, helping to resolve issues efficiently while maintaining a positive and professional demeanor. What You'll Do: - You will handle inbound customer inquiries via phone, email, and chat with professionalism and empathy. - You will assist customers with account information, transactions, and product details. - You will resolve customer issues promptly, escalating complex cases to appropriate departments. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with team members and other departments to ensure seamless service delivery. - You will participate in ongoing training to stay current with bank products, policies, and compliance requirements. - You will occasionally attend in-person meetings as required to support team initiatives. What You Bring: - Minimum of 2 years of customer service experience, preferably in banking or financial services. - Strong communication skills, both verbal and written. - Proficiency with customer service software and Microsoft Office Suite. - Ability to work independently in a remote environment while managing time effectively. - Detail-oriented with strong problem-solving skills. - High school diploma or equivalent; college degree preferred. Bonus Points If You Have: - Experience with banking systems and financial products. - Bilingual abilities, especially in Spanish. - Previous remote work experience. - Familiarity with regulatory compliance in the banking industry. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer a supportive team culture focused on collaboration and respect. - We offer paid time off and employee wellness programs. Ready to Apply? To join our team as a Customer Service Associate, please submit your resume and cover letter through our online application portal at WesBanco Bank Inc.'s careers page. We look forward to hearing from you!

Provide exceptional remote customer service by managing inquiries, resolving issues, and supporting banking transactions. | At least 2 years of customer service experience, strong communication and computer skills, ability to work independently remotely, and a high school diploma or higher. | Job Title: Customer Service Associate - 100% Remote - Pittsburgh, PA Company Overview: WesBanco Bank Inc. is a well-established regional bank committed to providing exceptional financial services to communities across the Midwest and Mid-Atlantic regions. With a strong focus on customer satisfaction and innovation, WesBanco fosters a supportive and inclusive work environment that encourages professional growth and community involvement. Role Overview: As a Customer Service Associate at WesBanco, you will play a vital role in delivering outstanding service to our customers remotely. You will be the first point of contact for clients, assisting with their banking needs and ensuring a seamless and positive experience. This role is perfect for someone who thrives in a remote work setting and is passionate about helping others. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and online chat. - You will assist customers with account management, including deposits, withdrawals, and transfers. - You will resolve customer issues and complaints with empathy and efficiency. - You will educate customers on WesBanco’s products and services to help them make informed financial decisions. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with internal teams to escalate and resolve complex issues. - You will participate in ongoing training to stay current with banking regulations and product knowledge. - You will occasionally attend in-person meetings as required to support team initiatives. What You Bring: - Minimum of 2 years of customer service experience, preferably in the banking or financial services industry. - Strong communication skills, both verbal and written. - Proficiency with computer systems and ability to learn new software quickly. - Ability to work independently in a remote environment while managing time effectively. - Detail-oriented with strong problem-solving skills. - High school diploma or equivalent; college degree preferred. Bonus Points If You Have: - Experience with banking software and CRM systems. - Knowledge of financial products and services. - Bilingual abilities, especially in Spanish. - Previous remote work experience. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer a supportive team culture that values diversity and inclusion. - We offer paid time off and employee wellness programs. Ready to Apply? To join our team as a Customer Service Associate, please submit your resume and cover letter through our online application portal at WesBanco Bank Inc.'s careers page. We look forward to hearing from you!

Provide exceptional remote customer service by handling inquiries, resolving issues, and maintaining accurate records while collaborating with team members. | Minimum 2 years customer service experience, strong communication skills, proficiency with computer systems, and ability to work independently in a remote setting. | Job Title: Customer Service Associate - 100% Remote - Pittsburgh, PA Company Overview: WesBanco Bank Inc. is a well-established regional bank committed to providing exceptional financial services to communities across the Midwest and Mid-Atlantic regions. With a strong focus on customer satisfaction and innovation, WesBanco offers a supportive and dynamic work environment where employees can grow and thrive. Role Overview: As a Customer Service Associate at WesBanco, you will play a vital role in delivering outstanding service to our customers remotely. You will be the first point of contact for inquiries, helping to resolve issues efficiently while maintaining a positive customer experience. What You'll Do: - You will handle inbound customer inquiries via phone, email, and chat with professionalism and empathy. - You will assist customers with account information, transactions, and product details. - You will resolve customer issues promptly, escalating complex cases to appropriate departments. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with team members and other departments to ensure seamless service delivery. - You will participate in ongoing training to stay current with bank products, policies, and compliance requirements. - You will occasionally attend in-person meetings as needed to support team initiatives. What You Bring: - You have at least 2 years of experience in customer service, preferably in the banking or financial services industry. - You possess strong communication skills, both verbal and written. - You are proficient with computer systems and able to learn new software quickly. - You demonstrate excellent problem-solving abilities and attention to detail. - You are self-motivated and able to work independently in a remote environment. Bonus Points If You Have: - Experience with banking software and CRM systems. - Knowledge of financial products and services. - Bilingual abilities to support diverse customer needs. - Previous remote work experience. What We Offer: - We offer a fully remote work arrangement with flexible scheduling. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer a supportive team culture focused on collaboration and respect. - We offer paid time off and employee wellness programs. Ready to Apply? To join our team as a Customer Service Associate, please submit your resume and cover letter through our online application portal at WesBanco Bank Inc.'s careers page. We look forward to hearing from you!

Provide exceptional remote customer service by managing inquiries, assisting with banking transactions, and resolving issues efficiently. | At least 2 years of customer service experience, strong communication skills, proficiency with CRM and Microsoft Office, and ability to work independently in a remote setting. | Job Title: Customer Service Associate - 100% Remote - Pittsburgh, PA Company Overview: WesBanco Bank Inc. is a well-established regional bank committed to providing exceptional financial services to communities across the Midwest and Mid-Atlantic regions. With a strong focus on customer satisfaction and innovation, WesBanco fosters a supportive and inclusive work environment that encourages professional growth and community involvement. Role Overview: As a Customer Service Associate at WesBanco, you will play a vital role in delivering outstanding service to our customers remotely. You will be the first point of contact for clients, assisting with their banking needs and ensuring a seamless and positive experience. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and online channels. - You will assist customers with account management, transactions, and product information. - You will identify customer needs and recommend appropriate banking products and services. - You will resolve customer issues efficiently, escalating complex cases when necessary. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with team members and other departments to enhance service delivery. - You will participate in ongoing training to stay current with banking products and compliance requirements. - You will occasionally attend in-person meetings as required to support team initiatives. What You Bring: - Minimum of 2 years of experience in customer service, preferably in the banking or financial services industry. - Strong communication skills, both verbal and written. - Proficiency with customer relationship management (CRM) software and Microsoft Office Suite. - Ability to work independently in a remote environment while managing time effectively. - Detail-oriented with strong problem-solving skills. - High school diploma or equivalent; associate or bachelor’s degree is a plus. Bonus Points If You Have: - Experience working in a remote customer service role. - Knowledge of banking products, regulations, and compliance standards. - Bilingual abilities, especially in Spanish. - Familiarity with digital banking platforms and online security best practices. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer a supportive team culture that values diversity and inclusion. - We offer employee wellness programs and community engagement initiatives. Ready to Apply? To join our team as a Customer Service Associate, please submit your resume and cover letter through our careers page at www.wesbanco.com/careers. We look forward to hearing from you!

Provide exceptional remote customer service by handling inquiries, resolving issues, and maintaining accurate records while collaborating with team members. | At least 2 years of customer service experience, strong communication skills, proficiency with customer service software, ability to work independently remotely, and a high school diploma or equivalent. | Job Title: Customer Service Associate - 100% Remote - Pittsburgh, PA Company Overview: WesBanco Bank Inc. is a well-established regional bank committed to providing exceptional financial services to communities across the Midwest and Mid-Atlantic regions. With a strong focus on customer satisfaction and innovation, WesBanco offers a supportive and dynamic work environment where employees can grow and thrive. Role Overview: As a Customer Service Associate at WesBanco, you will play a vital role in delivering outstanding service to our customers remotely. You will be the first point of contact for customer inquiries, helping to resolve issues efficiently while maintaining a positive and professional demeanor. What You'll Do: - You will handle inbound customer inquiries via phone, email, and chat with professionalism and empathy. - You will assist customers with account information, transactions, and product details. - You will resolve customer issues promptly, escalating complex cases to appropriate departments. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with team members and other departments to ensure seamless service delivery. - You will participate in ongoing training to stay current with bank products, policies, and compliance requirements. - You will occasionally attend in-person meetings as needed to support team initiatives. What You Bring: - Minimum of 2 years of customer service experience, preferably in banking or financial services. - Strong communication skills, both verbal and written. - Proficiency with customer service software and Microsoft Office Suite. - Ability to work independently in a remote environment while managing time effectively. - Detail-oriented with strong problem-solving skills. - High school diploma or equivalent; college degree preferred. Bonus Points If You Have: - Experience with banking systems and financial products. - Bilingual abilities, especially in Spanish. - Previous remote work experience. - Familiarity with compliance and regulatory standards in banking. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer a supportive team culture focused on collaboration and respect. - We offer paid time off and employee wellness programs. Ready to Apply? To join our team as a Customer Service Associate, please submit your resume and cover letter through our online application portal at WesBanco Bank Inc.'s careers page. We look forward to hearing from you!

Handle customer inquiries, resolve issues, maintain records, and collaborate with team members in a remote setting. | Minimum 2 years customer service experience, strong communication, computer proficiency, and ability to work independently remotely. | Job Title: Customer Service Associate - 100% Remote - Pittsburgh, PA Company Overview: WesBanco Bank Inc. is a well-established regional bank committed to providing exceptional financial services to communities across the Midwest and Mid-Atlantic regions. With a strong focus on customer satisfaction and innovation, WesBanco offers a supportive and dynamic work environment where employees can grow and thrive. Role Overview: As a Customer Service Associate at WesBanco, you will play a vital role in delivering outstanding service to our customers remotely. You will be the first point of contact for customer inquiries, helping to resolve issues efficiently while maintaining a positive and professional demeanor. What You'll Do: - You will handle inbound customer inquiries via phone, email, and chat with professionalism and empathy. - You will assist customers with account information, transactions, and product details. - You will resolve customer issues promptly, escalating complex cases to appropriate departments. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with team members and management to improve service processes. - You will participate in training sessions to stay updated on bank products and policies. - You will occasionally attend in-person meetings as required to support team initiatives. What You Bring: - Minimum of 2 years of customer service experience, preferably in banking or financial services. - Strong communication skills, both verbal and written. - Proficiency with computer systems and ability to learn new software quickly. - Ability to work independently in a remote environment while managing time effectively. - Detail-oriented with strong problem-solving skills. Bonus Points If You Have: - Experience with banking software and CRM systems. - Knowledge of financial products and services. - Bilingual abilities, especially in Spanish. - Previous remote work experience. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer a supportive team culture focused on collaboration and growth. - We offer paid time off and employee wellness programs. Ready to Apply? To join our team as a Customer Service Associate, please submit your resume and cover letter through our online application portal at WesBanco Bank Inc.'s careers page. We look forward to hearing from you!

Provide timely and accurate customer service support remotely, handling inquiries, transactions, and issue resolution. | Minimum 2 years customer service experience in banking or financial services, strong communication and computer skills, ability to work independently remotely. | Job Title: Customer Service Associate - 100% Remote - Pittsburgh, PA Company Overview: WesBanco Bank Inc. is a well-established regional bank committed to providing exceptional financial services to communities across the Midwest and Mid-Atlantic regions. With a strong focus on customer satisfaction and innovation, WesBanco fosters a supportive and inclusive work environment that encourages professional growth and community involvement. Role Overview: As a Customer Service Associate at WesBanco, you will play a vital role in delivering outstanding service to our customers while working remotely. This position is designed for individuals who are passionate about helping others and thrive in a fast-paced, customer-focused environment. You will be the first point of contact for customers, assisting with inquiries, transactions, and problem resolution. What You'll Do: - You will provide timely and accurate responses to customer inquiries via phone, email, and online channels. - You will assist customers with account management, including deposits, withdrawals, and transfers. - You will identify and resolve customer issues efficiently, ensuring a positive experience. - You will maintain detailed records of customer interactions and transactions. - You will collaborate with internal teams to escalate and resolve complex issues. - You will participate in ongoing training to stay current with banking products and compliance requirements. - You will occasionally attend in-person meetings as needed to support team initiatives. What You Bring: - You have at least 2 years of experience in customer service, preferably in the banking or financial services industry. - You possess strong communication skills, both verbal and written. - You are proficient with computer systems and comfortable using multiple software applications. - You demonstrate excellent problem-solving abilities and attention to detail. - You are self-motivated and able to work independently in a remote setting. Bonus Points If You Have: - Experience with banking software and CRM systems. - Knowledge of financial products and regulatory compliance. - Bilingual abilities, especially in Spanish. - Previous remote work experience. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer a supportive team culture that values diversity and inclusion. - We offer employee wellness programs and community engagement initiatives. Ready to Apply? To join our team as a Customer Service Associate, please submit your resume and cover letter through our online application portal at WesBanco Bank Inc.'s careers page. We look forward to hearing from you!

Provide exceptional remote customer service by managing inquiries, resolving issues, and supporting banking transactions. | At least 2 years of customer service experience in banking or financial services, strong communication and computer skills, ability to work independently remotely. | Job Title: Customer Service Associate - 100% Remote - Pittsburgh, PA Company Overview: WesBanco Bank Inc. is a well-established regional bank committed to providing exceptional financial services to communities across the Midwest and Mid-Atlantic regions. With a strong focus on customer satisfaction and innovation, WesBanco fosters a supportive and inclusive work environment that encourages professional growth and community involvement. Role Overview: As a Customer Service Associate at WesBanco, you will play a vital role in delivering outstanding service to our customers remotely. You will be the first point of contact for clients, assisting with their banking needs and ensuring a seamless and positive experience. This role is fully remote, offering flexibility while maintaining strong connections with the team and customers. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and online chat. - You will assist customers with account management, transactions, and product information. - You will identify customer needs and recommend appropriate banking products and services. - You will resolve customer issues efficiently, escalating complex matters when necessary. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with team members and other departments to enhance customer satisfaction. - You will participate in ongoing training to stay current with banking policies and technology. - You will occasionally attend in-person meetings as required to support team initiatives. What You Bring: - Minimum of 2 years of experience in customer service, preferably in the banking or financial services industry. - Strong communication skills, both verbal and written, with a customer-focused approach. - Proficiency with computer systems and ability to learn new software quickly. - Ability to work independently in a remote environment while managing time effectively. - Detail-oriented with strong problem-solving skills. - High school diploma or equivalent; associate or bachelor’s degree is a plus. Bonus Points If You Have: - Experience with banking software and CRM systems. - Knowledge of financial products and regulations. - Bilingual abilities, especially in Spanish. - Previous remote work experience. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer a supportive team culture that values diversity and inclusion. - We offer paid time off and employee wellness programs. Ready to Apply? To join our team as a Customer Service Associate, please submit your resume and cover letter through our online application portal at WesBanco Bank Inc.'s careers page. We look forward to hearing from you!

Provide exceptional remote customer service by managing inquiries, resolving issues, and supporting banking operations. | At least 2 years of customer service experience, proficiency with CRM and Microsoft Office, strong communication and problem-solving skills, and ability to work independently remotely. | Job Title: Customer Service Associate - 100% Remote - Pittsburgh, PA Company Overview: WesBanco Bank Inc. is a well-established regional bank committed to providing exceptional financial services to communities across the Midwest and Mid-Atlantic regions. With a strong focus on customer satisfaction and innovation, WesBanco offers a supportive and dynamic work environment where employees can grow and thrive. Role Overview: As a Customer Service Associate at WesBanco, you will play a vital role in delivering outstanding service to our customers remotely. You will be the first point of contact for customer inquiries, helping to resolve issues efficiently while maintaining a positive and professional demeanor. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and online channels. - You will assist customers with account information, transactions, and product details. - You will identify and resolve customer issues, escalating complex cases to appropriate departments. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with team members and other departments to ensure seamless service delivery. - You will participate in ongoing training to stay current with bank products, policies, and compliance requirements. - You will occasionally attend in-person meetings as needed to support team initiatives. What You Bring: - Minimum of 2 years of experience in customer service, preferably in the banking or financial services industry. - Strong communication skills, both verbal and written. - Proficiency with customer relationship management (CRM) software and Microsoft Office Suite. - Ability to work independently in a remote environment while managing time effectively. - Detail-oriented with strong problem-solving skills. Bonus Points If You Have: - Experience working in a remote customer service role. - Knowledge of banking products and services. - Bilingual abilities, especially in Spanish. - Familiarity with compliance and regulatory requirements in banking. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer a supportive team culture focused on collaboration and respect. - We offer paid time off and employee wellness programs. Ready to Apply? To apply, please submit your resume and cover letter through our online application portal at WesBanco Bank Inc.'s careers page. We look forward to hearing from you!

Provide exceptional remote customer service by managing inquiries, resolving issues, and supporting banking operations. | Minimum 2 years customer service experience, strong communication and problem-solving skills, proficiency with computer systems, and ability to work independently remotely. | Job Title: Customer Service Associate - 100% Remote - Pittsburgh, PA Company Overview: WesBanco Bank Inc. is a well-established regional bank committed to providing exceptional financial services to communities across the Midwest and Mid-Atlantic regions. With a strong focus on customer satisfaction and innovation, WesBanco fosters a supportive and inclusive work environment that encourages professional growth and community involvement. Role Overview: As a Customer Service Associate at WesBanco, you will play a vital role in delivering outstanding service to our customers remotely. You will be the first point of contact for customer inquiries, helping to resolve issues efficiently while maintaining the bank’s high standards of service and professionalism. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and online chat. - You will assist customers with account management, transactions, and product information. - You will identify and resolve customer issues, escalating complex cases to appropriate departments. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with team members and other departments to ensure seamless service delivery. - You will participate in ongoing training to stay current with bank products, policies, and compliance requirements. - You will contribute to continuous improvement initiatives to enhance the customer experience. What You Bring: - You have at least 2 years of experience in customer service, preferably in the banking or financial services industry. - You possess strong communication skills, both verbal and written. - You are proficient with computer systems and comfortable using multiple software applications. - You demonstrate excellent problem-solving abilities and attention to detail. - You are self-motivated and able to work independently in a remote environment. - You have a high school diploma or equivalent; additional education or certifications are a plus. Bonus Points If You Have: - Experience with banking software and CRM systems. - Knowledge of financial products and services. - Bilingual abilities, especially in Spanish. - Previous remote work experience. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer a supportive team culture that values diversity and inclusion. - We offer employee wellness programs and community engagement initiatives. Ready to Apply? To join our team as a Customer Service Associate, please submit your resume and cover letter through our online application portal at WesBanco Bank Inc.'s careers page. We look forward to hearing from you!