WesBanco Bank Inc.

Compensation

Full Description

Job Title: Customer Service Associate - 100% Remote - Pittsburgh, PA Company Overview: WesBanco Bank Inc. is a well-established regional bank committed to providing exceptional financial services to communities across the Midwest and Mid-Atlantic regions. With a strong focus on customer satisfaction and innovation, WesBanco offers a supportive and dynamic work environment where employees can grow and thrive. Role Overview: As a Customer Service Associate at WesBanco, you will play a vital role in delivering outstanding service to our customers remotely. You will be the first point of contact for customer inquiries, helping to resolve issues efficiently while maintaining a positive and professional demeanor. What You'll Do: - You will handle inbound customer inquiries via phone, email, and chat with professionalism and empathy. - You will assist customers with account information, transactions, and product details. - You will resolve customer issues promptly, escalating complex cases to appropriate departments. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with team members and other departments to ensure seamless service delivery. - You will participate in ongoing training to stay current with bank products, policies, and compliance requirements. - You will occasionally attend in-person meetings as needed to support team initiatives. What You Bring: - Minimum of 2 years of customer service experience, preferably in banking or financial services. - Strong communication skills, both verbal and written. - Proficiency with customer service software and Microsoft Office Suite. - Ability to work independently in a remote environment while managing time effectively. - Detail-oriented with strong problem-solving skills. - High school diploma or equivalent; college degree preferred. Bonus Points If You Have: - Experience with banking systems and financial products. - Bilingual abilities, especially in Spanish. - Previous remote work experience. - Familiarity with compliance and regulatory standards in banking. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer a supportive team culture focused on collaboration and respect. - We offer paid time off and employee wellness programs. Ready to Apply? To join our team as a Customer Service Associate, please submit your resume and cover letter through our online application portal at WesBanco Bank Inc.'s careers page. We look forward to hearing from you!