WesBanco Bank Inc.

Compensation

Full Description

Job Title: Customer Service Associate - 100% Remote Company Overview: WesBanco Bank Inc. is a well-established regional bank committed to providing exceptional financial services to communities across the Midwest and Mid-Atlantic regions. With a strong focus on customer satisfaction and innovation, WesBanco combines traditional banking values with modern technology to deliver personalized banking experiences. Role Overview: As a Customer Service Associate at WesBanco, you will play a vital role in supporting our customers by providing timely and accurate assistance through remote channels. This position is designed for individuals who are passionate about delivering excellent service and fostering strong customer relationships while working fully remotely. What You'll Do: - You will respond promptly to customer inquiries via phone, email, and chat, ensuring a positive and professional experience. - You will assist customers with account management, including deposits, withdrawals, and transaction inquiries. - You will identify and resolve customer issues efficiently, escalating complex cases to appropriate departments when necessary. - You will maintain accurate records of customer interactions and transactions in compliance with bank policies. - You will collaborate with team members and other departments to improve service delivery and customer satisfaction. - You will participate in ongoing training to stay current with banking products, services, and regulatory requirements. - You will occasionally attend in-person meetings as required to support team initiatives and company goals. What You Bring: - Minimum of 2 years of experience in customer service, preferably within the banking or financial services industry. - Strong communication skills, both verbal and written, with the ability to convey information clearly and empathetically. - Proficiency with customer relationship management (CRM) software and basic computer applications. - Ability to work independently in a remote environment while managing time effectively. - Detail-oriented mindset with strong problem-solving skills. Bonus Points If You Have: - Experience working in a fully remote customer service role. - Knowledge of banking products, services, and compliance regulations. - Bilingual abilities, especially in Spanish or other commonly spoken languages in the region. - Familiarity with digital banking platforms and online security best practices. What We Offer: - We offer a fully remote work environment that supports work-life balance. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement within the company. - We offer a supportive and inclusive company culture that values diversity and teamwork. - We offer paid time off and employee wellness programs to promote overall well-being. Ready to Apply? To join our team as a Customer Service Associate, please submit your resume and cover letter through our online application portal at WesBanco Bank Inc.'s careers page. We look forward to hearing from you!