WesBanco Bank Inc.

Compensation

Full Description

Job Title: Customer Service Associate - 100% Remote - Pittsburgh, PA Company Overview: WesBanco Bank Inc. is a well-established regional bank committed to providing exceptional financial services to communities across the Midwest and Mid-Atlantic regions. With a strong focus on customer satisfaction and innovation, WesBanco fosters a supportive and inclusive work environment that encourages professional growth and community involvement. Role Overview: As a Customer Service Associate at WesBanco, you will play a vital role in delivering outstanding service to our customers remotely. You will be the first point of contact for clients, assisting with their banking needs and ensuring a seamless and positive experience. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and online channels. - You will assist customers with account management, transactions, and product information. - You will identify customer needs and recommend appropriate banking products and services. - You will resolve customer issues efficiently, escalating complex cases when necessary. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with team members and other departments to enhance service delivery. - You will participate in ongoing training to stay current with banking products and compliance requirements. - You will occasionally attend in-person meetings as required to support team initiatives. What You Bring: - Minimum of 2 years of experience in customer service, preferably in the banking or financial services industry. - Strong communication skills, both verbal and written. - Proficiency with customer relationship management (CRM) software and Microsoft Office Suite. - Ability to work independently in a remote environment while managing time effectively. - Detail-oriented with strong problem-solving skills. - High school diploma or equivalent; associate or bachelor’s degree is a plus. Bonus Points If You Have: - Experience working in a remote customer service role. - Knowledge of banking products, regulations, and compliance standards. - Bilingual abilities, especially in Spanish. - Familiarity with digital banking platforms and online security best practices. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer a supportive team culture that values diversity and inclusion. - We offer employee wellness programs and community engagement initiatives. Ready to Apply? To join our team as a Customer Service Associate, please submit your resume and cover letter through our careers page at www.wesbanco.com/careers. We look forward to hearing from you!