WesBanco Bank Inc.

Compensation

Full Description

Job Title: Customer Service Associate - 100% Remote - Pittsburgh, PA Company Overview: WesBanco Bank Inc. is a well-established regional bank committed to providing exceptional financial services to communities across the Midwest and Mid-Atlantic regions. With a strong focus on customer satisfaction and innovation, WesBanco prides itself on fostering a supportive and inclusive work environment that encourages professional growth. Role Overview: As a Customer Service Associate at WesBanco, you will be a vital member of the contact center team, delivering outstanding service to our customers. This role is designed to support customers with their banking needs while working a unique alternate schedule, including some Federal Reserve holidays. What You'll Do: - You will handle inbound customer inquiries via phone and digital channels with professionalism and efficiency. - You will assist customers with account information, transactions, and problem resolution. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with other team members to ensure seamless service delivery. - You will adhere to all banking regulations and compliance standards. - You will participate in ongoing training to stay current with product knowledge and service techniques. - You will work an alternate schedule from 8am to 7pm, Saturday through Tuesday, including select Federal Reserve holidays. What You Bring: - You have at least 1-2 years of experience in customer service, preferably in a financial services environment. - You possess strong communication and interpersonal skills. - You are comfortable working independently in a remote setting. - You have basic computer proficiency and the ability to learn new software quickly. - You demonstrate problem-solving skills and attention to detail. Bonus Points If You Have: - Experience with banking software or CRM systems. - Knowledge of Federal Reserve holidays and banking operations. - Bilingual abilities to support diverse customer needs. - Previous experience working in a remote contact center. What We Offer: - We offer a fully remote work environment promoting work-life balance. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer paid time off and holiday pay, including for select Federal Reserve holidays. - We offer opportunities for professional development and career advancement. - We offer a supportive team culture focused on collaboration and respect. Ready to Apply? To join our team as a Customer Service Associate, please submit your resume and cover letter through our careers page at www.wesbanco.com/careers. We look forward to hearing from you!