WesBanco Bank Inc.

Compensation

Full Description

Job Title: Customer Service Associate - 100% Remote - Pittsburgh, PA Company Overview: WesBanco Bank Inc. is a well-established regional bank committed to providing exceptional financial services to communities across the Midwest and Mid-Atlantic regions. With a strong focus on customer satisfaction and innovation, WesBanco offers a supportive and dynamic work environment where employees can grow and thrive. Role Overview: As a Customer Service Associate at WesBanco, you will play a vital role in delivering outstanding service to our customers remotely. You will be the first point of contact for customer inquiries, helping to resolve issues efficiently while maintaining a positive and professional demeanor. What You'll Do: - You will handle customer inquiries via phone, email, and online chat with professionalism and accuracy. - You will assist customers with account information, transactions, and problem resolution. - You will identify opportunities to promote bank products and services that meet customer needs. - You will maintain detailed and accurate records of customer interactions. - You will collaborate with internal teams to resolve complex customer issues. - You will participate in ongoing training to stay current with bank policies and industry regulations. - You will occasionally attend in-person meetings as required to support team initiatives. What You Bring: - Minimum of 2 years of customer service experience, preferably in banking or financial services. - Strong communication skills, both verbal and written. - Proficiency with computer systems and ability to learn new software quickly. - Ability to work independently in a remote environment while managing time effectively. - High school diploma or equivalent; college degree preferred. Bonus Points If You Have: - Experience with banking software and CRM systems. - Knowledge of financial products and services. - Bilingual skills, especially Spanish. - Previous remote work experience. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer a supportive team culture focused on work-life balance. - We offer occasional in-person team events and meetings. Ready to Apply? To apply, please submit your resume and cover letter through our online application portal at WesBanco Bank Inc.'s careers page. We look forward to hearing from you!