WesBanco Bank Inc.

Compensation

Full Description

Job Title: Customer Service Associate - 100% Remote - Pittsburgh, PA Company Overview: WesBanco Bank Inc. is a well-established regional bank committed to delivering exceptional financial services to communities across the Midwest and Mid-Atlantic regions. With a strong focus on customer satisfaction and innovation, WesBanco prides itself on fostering a supportive and inclusive work environment that encourages professional growth. Role Overview: As a Customer Service Associate at WesBanco, you will play a vital role in providing outstanding service to our customers remotely. You will be the first point of contact for clients, assisting with their banking needs and ensuring a seamless and positive experience. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and online chat. - You will assist customers with account management, including deposits, withdrawals, and transaction inquiries. - You will identify and resolve customer issues efficiently, escalating complex matters when necessary. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with internal teams to improve service delivery and customer satisfaction. - You will stay informed about WesBanco products, services, and policies to provide accurate information. - You will participate in occasional in-person meetings as required to support team initiatives. What You Bring: - Minimum of 2 years of experience in customer service, preferably in the banking or financial services industry. - Strong communication skills, both verbal and written, with a customer-focused approach. - Proficiency with CRM software and basic computer applications. - Ability to work independently in a remote environment while managing time effectively. - Problem-solving skills and attention to detail. Bonus Points If You Have: - Experience working in a remote customer service role. - Knowledge of banking products and regulations. - Bilingual abilities, especially in Spanish. - Familiarity with digital banking platforms. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer a supportive team culture that values diversity and inclusion. - We offer paid time off and employee wellness programs. Ready to Apply? To join our team as a Customer Service Associate, please submit your resume and cover letter through our online application portal at WesBanco Bank Inc.'s careers page. We look forward to hearing from you!