WesBanco Bank Inc.

Compensation

Full Description

Job Title: Customer Service Associate - 100% Remote - Pittsburgh, PA Company Overview: WesBanco Bank Inc. is a well-established regional bank committed to providing exceptional financial services to communities across the Midwest and Mid-Atlantic regions. With a strong focus on customer satisfaction and innovation, WesBanco prides itself on fostering a supportive and inclusive work environment that encourages professional growth. Role Overview: As a Customer Service Associate at WesBanco, you will be a vital member of the contact center team, responsible for delivering outstanding service to our customers. This role involves managing inquiries, resolving issues, and supporting customers with their banking needs while working a flexible alternate schedule. What You'll Do: - You will handle inbound customer inquiries via phone and digital channels with professionalism and empathy. - You will resolve customer issues efficiently, ensuring a positive experience and maintaining customer loyalty. - You will process transactions accurately, including deposits, withdrawals, and account updates. - You will provide information about WesBanco products and services to help customers make informed decisions. - You will adhere to all banking regulations and compliance standards to protect customer information. - You will collaborate with team members and other departments to resolve complex customer concerns. - You will maintain detailed records of customer interactions and transactions. - You will work an alternate schedule from 8am to 7pm, Saturday through Tuesday, including some Federal Reserve holidays. What You Bring: - Minimum of 1-2 years of experience in customer service, preferably in banking or financial services. - Strong communication skills, both verbal and written, with a customer-focused attitude. - Ability to work independently and manage time effectively in a remote work environment. - Proficiency with computer systems and basic banking software. - High school diploma or equivalent; associate degree or higher is a plus. Bonus Points If You Have: - Experience working in a contact center or call center environment. - Knowledge of banking products, services, and regulations. - Bilingual skills, especially Spanish, to support diverse customer needs. - Previous experience working a flexible or alternate schedule. What We Offer: - We offer a 100% remote work opportunity providing flexibility and work-life balance. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer paid time off and holiday pay, including for Federal Reserve holidays worked. - We offer opportunities for professional development and career advancement. - We offer a supportive team culture that values diversity and inclusion. Ready to Apply? To join our team as a Customer Service Associate, please submit your resume and cover letter through the WesBanco Bank Inc. careers page. We look forward to hearing from you!