WesBanco Bank Inc.

Compensation

Full Description

Job Title: Customer Service Associate - 100% Remote - Pittsburgh, PA Company Overview: WesBanco Bank Inc. is a well-established regional bank committed to providing exceptional financial services to communities across the Midwest and Mid-Atlantic. With a strong focus on customer satisfaction and innovation, WesBanco prides itself on fostering a supportive and inclusive work environment that encourages professional growth. Role Overview: As a Customer Service Associate at WesBanco, you will be a vital member of the contact center team, delivering outstanding service to our customers. This role is designed to support customers with their banking needs while working an alternate schedule, including some Federal Reserve holidays. What You'll Do: - You will handle inbound customer inquiries with professionalism and efficiency. - You will assist customers with account information, transactions, and problem resolution. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with other team members to ensure seamless service delivery. - You will adhere to all banking regulations and company policies. - You will work an alternate schedule from 8am to 7pm, Saturday through Tuesday, including select Federal Reserve holidays. - You will contribute to continuous improvement initiatives within the contact center. What You Bring: - You bring at least 1-2 years of customer service experience, preferably in a financial services environment. - You have strong communication skills, both verbal and written. - You possess excellent problem-solving abilities and attention to detail. - You are comfortable working independently in a remote setting. - You have basic computer proficiency and the ability to learn new software quickly. Bonus Points If You Have: - Experience with banking software or CRM systems. - Knowledge of Federal Reserve holidays and banking operations. - Bilingual abilities to support diverse customer needs. - Previous experience working in a remote customer service role. What We Offer: - We offer a fully remote work environment to support work-life balance. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer paid time off and holiday pay for eligible days. - We offer opportunities for professional development and career advancement. - We offer a supportive team culture focused on collaboration and respect. Ready to Apply? Please submit your resume and cover letter through the WesBanco Bank Inc. careers portal. We look forward to learning how you can contribute to our team!