Innova

Coordinate and supervise service engagement activities, act as liaison between services team and clients, monitor performance, manage escalations, collaborate with teams, and ensure compliance. | Minimum 3 years experience in service engagement or project management, strong communication skills, proficiency with project management tools, and experience in remote work environments. | Job Title: Services Engagement Supervisor Company Overview: Innova Solutions is a leading technology and consulting firm dedicated to delivering innovative solutions that drive business success. With a strong commitment to client satisfaction and operational excellence, Innova partners with organizations across various industries to optimize their service delivery and engagement strategies. Role Overview: As a Services Engagement Supervisor, you will play a critical role in enabling all aspects of service delivery by acting as a liaison between the services team and clients. Your focus will be on ensuring seamless communication, efficient project execution, and high-quality service outcomes during the contract period. What You'll Do: - You will coordinate and supervise service engagement activities to meet client expectations and project timelines. - You will act as the primary point of contact between the services team and clients, facilitating clear and timely communication. - You will monitor service delivery performance and implement improvements to enhance client satisfaction. - You will manage escalations and resolve issues promptly to maintain service quality. - You will collaborate with cross-functional teams to align service strategies with client needs. - You will prepare and present regular status reports to stakeholders. - You will ensure compliance with contractual obligations and company policies. - You will support the onboarding and training of new team members as needed. What You Bring: - Minimum of 3 years of experience in service engagement, project management, or a related supervisory role. - Strong communication and interpersonal skills to effectively liaise with clients and internal teams. - Proven ability to manage multiple priorities and deliver results under tight deadlines. - Experience with remote work environments and virtual team coordination. - Proficiency in project management tools and Microsoft Office Suite. Bonus Points If You Have: - Experience in the technology or consulting industry. - Familiarity with customer relationship management (CRM) software. - Certification in project management (PMP, Agile, or similar). - Previous experience managing contract-based or temporary projects. What We Offer: - We offer a fully remote work environment to support work-life balance. - We offer competitive contract compensation with potential for extension. - We offer opportunities for professional development and skill enhancement. - We offer a collaborative and inclusive company culture. - We offer flexible scheduling to accommodate diverse needs. Ready to Apply? Please submit your resume and a brief cover letter outlining your relevant experience to our recruitment team at careers@innovasolutions.com. We look forward to hearing from you!

Manage and process customer orders, provide pre-order support, collaborate with sales and logistics teams, maintain records, resolve complaints, and support contract management. | At least 3 years of experience in customer service or order management, proficiency with order management systems and CRM, strong communication and organizational skills, and ability to work remotely. | Job Title: Customer Service Representative 3 / Order Management Specialist Company Overview: Innova Solutions is a leading provider of innovative business solutions, dedicated to enhancing customer experiences through cutting-edge technology and exceptional service. With a strong commitment to remote work flexibility, Innova fosters a collaborative and inclusive environment where employees can thrive and grow. Role Overview: As a Customer Service Representative 3 / Order Management Specialist, you will play a crucial role in managing pre-order activities and providing top-tier support to our customers. This position is designed for a detail-oriented professional who excels in communication and problem-solving within a fast-paced, remote work setting. What You'll Do: - You will manage and process customer orders accurately and efficiently. - You will provide timely and effective support for pre-order inquiries and issues. - You will collaborate with sales and logistics teams to ensure seamless order fulfillment. - You will maintain detailed records of customer interactions and transactions. - You will troubleshoot and resolve customer complaints with professionalism and empathy. - You will assist in improving order management processes and customer service protocols. - You will communicate proactively with customers to provide updates and resolve concerns. - You will support contract management activities as needed. What You Bring: - You bring at least 3 years of experience in customer service or order management roles. - You have strong proficiency with order management systems and CRM software. - You possess excellent verbal and written communication skills. - You demonstrate strong organizational skills and attention to detail. - You are comfortable working independently in a 100% remote environment. - You have the ability to handle multiple tasks and prioritize effectively under pressure. Bonus Points If You Have: - Experience in sales support or contract management. - Familiarity with logistics and supply chain processes. - Knowledge of customer service best practices and continuous improvement methodologies. - Additional language skills beyond English. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive contract compensation with potential for extension. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive company culture. - We offer access to modern tools and technologies to enhance your work experience. Ready to Apply? To join our dynamic team at Innova Solutions, please submit your resume and a cover letter outlining your relevant experience and why you are a great fit for this role. We look forward to hearing from you!

Coordinate service engagement activities, act as liaison between clients and Services team, monitor project progress, facilitate communication, support resource planning, improve processes, report status, ensure compliance. | 3+ years in service delivery or client engagement, strong communication, project coordination skills, remote work experience, proficiency with project management tools, problem-solving abilities. | Job Title: Services Engagement Supervisor Company Overview: Innova Solutions is a leading technology consulting firm dedicated to delivering innovative solutions that drive business success. With a strong commitment to client satisfaction and a collaborative work environment, Innova empowers its employees to grow professionally while making a meaningful impact. Role Overview: As a Services Engagement Supervisor, you will play a pivotal role in ensuring seamless service delivery by acting as the primary liaison between the Services team and clients. Your leadership will enable efficient coordination and communication, driving successful project outcomes and enhancing client relationships. What You'll Do: - You will coordinate all aspects of service engagement to ensure timely and quality delivery. - You will act as the main point of contact between clients and the Services team. - You will monitor project progress and address any issues or risks proactively. - You will facilitate communication across cross-functional teams to align goals and expectations. - You will support the Services team in resource planning and workload management. - You will contribute to process improvements to enhance service efficiency. - You will prepare and present regular status reports to stakeholders. - You will ensure compliance with company policies and client requirements. What You Bring: - Minimum of 3 years experience in service delivery or client engagement roles. - Strong communication and interpersonal skills to manage client relationships effectively. - Proven ability to coordinate multiple projects and teams simultaneously. - Experience working in a remote or virtual environment. - Proficiency with project management tools and software. - Problem-solving mindset with attention to detail. Bonus Points If You Have: - Experience in the technology consulting or IT services industry. - Familiarity with Agile methodologies. - Certification in project management (PMP, Scrum Master, etc.). - Previous supervisory or team leadership experience. What We Offer: - We offer a dynamic and supportive remote work environment. - We offer opportunities for professional development and career growth. - We offer competitive compensation for contract roles. - We offer flexible work hours to support work-life balance. - We offer access to cutting-edge tools and technologies. Ready to Apply? Please submit your resume and a cover letter outlining your relevant experience to careers@innovasolutions.com. We look forward to hearing from you!

Manage and process customer orders, provide pre-order support, collaborate with sales and logistics teams, maintain records, resolve discrepancies, and support contract compliance. | At least 3 years of experience in customer service or order management, strong communication skills, proficiency with order management systems and CRM, problem-solving abilities, and ability to work remotely. | Job Title: Customer Service Representative 3 / Order Management Specialist Company Overview: Innova Solutions is a leading provider of innovative business solutions, dedicated to enhancing customer experiences through cutting-edge technology and exceptional service. With a strong commitment to remote work flexibility, Innova fosters a collaborative and inclusive environment where employees can thrive and grow. Role Overview: As a Customer Service Representative 3 / Order Management Specialist, you will play a crucial role in managing pre-order activities and providing top-tier support to our customers. This position is designed for a detail-oriented professional who excels in communication and problem-solving within a fast-paced, remote work setting. What You'll Do: - You will manage and process customer orders accurately and efficiently. - You will provide timely and effective support for pre-order inquiries and issues. - You will collaborate with sales and logistics teams to ensure seamless order fulfillment. - You will maintain detailed records of customer interactions and transactions. - You will troubleshoot and resolve order discrepancies and customer concerns. - You will communicate proactively with customers to provide updates and gather feedback. - You will assist in improving order management processes and customer service protocols. - You will support contract-related activities and ensure compliance with company policies. What You Bring: - You have at least 3 years of experience in customer service or order management roles. - You possess strong communication skills, both written and verbal. - You are proficient with order management systems and CRM software. - You demonstrate excellent problem-solving abilities and attention to detail. - You are comfortable working independently in a 100% remote environment. - You have the ability to manage multiple tasks and prioritize effectively. Bonus Points If You Have: - Experience in a contract or sales support role. - Familiarity with logistics and supply chain processes. - Knowledge of compliance and contract management. - Additional language skills to support diverse customer bases. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive compensation and potential contract extensions. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive company culture. - We offer access to modern tools and technologies to enhance your work experience. Ready to Apply? To join our dynamic team at Innova Solutions, please submit your resume and a cover letter outlining your relevant experience and why you are a great fit for this role. We look forward to hearing from you!

Manage and oversee service engagements, act as liaison between clients and Services team, coordinate resources, monitor performance, resolve issues, and support team onboarding. | 3+ years in service management or client engagement, strong communication, project management skills, experience with remote teams, proficiency in service management tools. | Job Title: Services Engagement Supervisor Company Overview: Innova Solutions is a leading technology and consulting firm dedicated to delivering innovative solutions that drive business success. With a strong commitment to client satisfaction and operational excellence, Innova partners with organizations across various industries to optimize their service delivery and engagement strategies. Role Overview: As a Services Engagement Supervisor, you will play a pivotal role in ensuring seamless service operations by acting as the primary liaison between the Services team and clients. Your leadership will enable effective communication, coordination, and execution of service engagements to meet client expectations and drive project success. What You'll Do: - You will manage and oversee all aspects of service engagements to ensure timely and quality delivery. - You will act as the main point of contact between clients and the Services team, facilitating clear and consistent communication. - You will coordinate cross-functional teams to align resources and schedules with project requirements. - You will monitor service performance metrics and implement improvements to enhance client satisfaction. - You will resolve escalated issues promptly to maintain strong client relationships. - You will prepare and present regular status reports to stakeholders. - You will support the onboarding and training of new team members to uphold service standards. - You will contribute to process optimization initiatives to increase operational efficiency. What You Bring: - Minimum of 3 years of experience in service management or client engagement roles. - Strong communication and interpersonal skills to effectively liaise with clients and internal teams. - Proven ability to manage multiple projects and priorities in a fast-paced environment. - Experience with remote team coordination and virtual collaboration tools. - Proficiency in service management software and Microsoft Office Suite. Bonus Points If You Have: - Experience in the technology or consulting industry. - Familiarity with Agile methodologies and project management frameworks. - Certification in ITIL or related service management disciplines. - Demonstrated leadership skills in supervising remote teams. What We Offer: - We offer a fully remote work environment to support work-life balance. - We offer competitive contract compensation with potential for extension. - We offer opportunities for professional development and skill enhancement. - We offer a collaborative and inclusive company culture. - We offer flexible working hours to accommodate diverse schedules. Ready to Apply? Please submit your resume and a cover letter outlining your relevant experience to our recruitment team at careers@innovasolutions.com. We look forward to hearing from you!

Provide customer support for pre-order activities and manage order processing to ensure customer satisfaction and efficient operations. | Minimum 3 years experience in customer service or order management, proficiency with order management systems and CRM software, strong communication and problem-solving skills, ability to work remotely and manage time effectively. | Job Title: Customer Service Representative 3 / Order Management Specialist Company Overview: Innova Solutions is a leading provider of innovative technology and business solutions, dedicated to helping clients streamline operations and enhance customer experiences. With a strong commitment to excellence and a collaborative work environment, Innova fosters growth and development for its employees. Role Overview: As a Customer Service Representative 3 / Order Management Specialist, you will play a crucial role in supporting pre-order activities and managing customer orders efficiently. This position is designed for a detail-oriented professional who thrives in a fast-paced, remote work setting and is committed to delivering exceptional customer service. What You'll Do: - You will provide comprehensive customer support for pre-order activities, ensuring all inquiries are handled promptly and accurately. - You will manage order processing from receipt through fulfillment, maintaining clear communication with customers and internal teams. - You will resolve order discrepancies and issues, collaborating with sales and logistics departments to ensure customer satisfaction. - You will maintain accurate records of customer interactions and order details using company systems. - You will assist in sales support activities, including generating reports and tracking order statuses. - You will identify opportunities to improve order management processes and contribute to team efficiency. - You will handle escalated customer concerns with professionalism and a problem-solving approach. - You will participate in training sessions to stay updated on product knowledge and company policies. What You Bring: - Minimum of 3 years of experience in customer service or order management roles. - Proficiency with order management systems and CRM software. - Strong communication skills, both written and verbal, with a customer-focused mindset. - Ability to multitask and manage time effectively in a remote work environment. - Detail-oriented with excellent problem-solving abilities. - High school diploma or equivalent; additional certifications in customer service or related fields are a plus. Bonus Points If You Have: - Experience in a technology or software solutions company. - Familiarity with sales support functions and reporting tools. - Knowledge of logistics and supply chain processes. - Bilingual abilities or additional language skills. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive compensation and potential contract extensions. - We offer opportunities for professional development and training. - We offer a supportive and inclusive company culture. - We offer access to cutting-edge tools and resources to help you succeed. Ready to Apply? To join our dynamic team at Innova Solutions, please submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this role. We look forward to hearing from you!

Coordinate and supervise service engagement activities, act as liaison between clients and services team, monitor performance, resolve issues, and support continuous improvement. | Minimum 3 years experience in service management or client engagement, strong communication skills, project coordination experience, and ability to analyze service data. | Job Title: Services Engagement Supervisor Company Overview: Innova Solutions is a leading technology and consulting firm dedicated to delivering innovative solutions that drive business success. With a strong commitment to client satisfaction and operational excellence, Innova partners with organizations across various industries to optimize their service delivery and engagement strategies. Role Overview: As a Services Engagement Supervisor, you will play a critical role in enabling all aspects of service delivery by acting as a liaison between the services team and clients. Your focus will be on ensuring seamless communication, efficient service execution, and fostering strong client relationships to support project success. What You'll Do: - You will coordinate and supervise service engagement activities to ensure timely and quality delivery. - You will act as the primary point of contact between clients and the services team, facilitating clear communication. - You will monitor service performance metrics and report on progress to stakeholders. - You will identify and resolve service delivery issues proactively to maintain client satisfaction. - You will collaborate with cross-functional teams to align service strategies with client needs. - You will support the onboarding and training of new team members to enhance service capabilities. - You will contribute to continuous improvement initiatives to optimize service processes. What You Bring: - Minimum of 3 years of experience in service management or client engagement roles. - Strong communication and interpersonal skills to manage client relationships effectively. - Proven ability to coordinate multiple projects and teams in a fast-paced environment. - Experience with service performance monitoring and reporting tools. - Ability to analyze service delivery data and implement improvements. Bonus Points If You Have: - Experience working in a remote or virtual team environment. - Familiarity with project management software such as Jira or Asana. - Background in the technology or consulting industry. - Certification in ITIL or related service management frameworks. What We Offer: - We offer a fully remote work environment to support work-life balance. - We offer competitive contract compensation with potential for extension. - We offer opportunities for professional development and skill enhancement. - We offer a collaborative and inclusive company culture. - We offer flexible working hours to accommodate diverse schedules. Ready to Apply? To apply, please submit your resume and a cover letter detailing your relevant experience to our recruitment team at careers@innovasolutions.com. We look forward to hearing from you!

Manage and process customer orders, provide pre-order support, collaborate with sales and logistics teams, maintain records, resolve customer issues, and support contract management. | At least 3 years of experience in customer service or order management, proficiency with order management systems and CRM, strong communication and organizational skills, and ability to work remotely. | Job Title: Customer Service Representative 3 / Order Management Specialist Company Overview: Innova Solutions is a leading provider of innovative business solutions, dedicated to enhancing customer experiences through cutting-edge technology and exceptional service. With a strong commitment to remote work flexibility, Innova fosters a dynamic and inclusive environment where employees can thrive and grow. Role Overview: As a Customer Service Representative 3 / Order Management Specialist, you will play a crucial role in managing pre-order activities and providing top-tier support to our customers. This position is designed for a detail-oriented professional who excels in communication and order processing within a fast-paced, remote work setting. What You'll Do: - You will manage and process customer orders accurately and efficiently. - You will provide timely and effective support for pre-order inquiries and issues. - You will collaborate with sales and logistics teams to ensure seamless order fulfillment. - You will maintain detailed records of customer interactions and order statuses. - You will troubleshoot and resolve customer concerns with professionalism and empathy. - You will contribute to continuous improvement initiatives to enhance customer service processes. - You will communicate proactively with customers to provide updates and manage expectations. - You will support contract management activities related to order processing. What You Bring: - You bring at least 3 years of experience in customer service or order management roles. - You have strong proficiency with order management systems and CRM software. - You possess excellent verbal and written communication skills. - You demonstrate strong organizational skills and attention to detail. - You are comfortable working independently in a 100% remote environment. - You have the ability to handle multiple tasks and prioritize effectively under pressure. Bonus Points If You Have: - Experience in a contract or sales support role. - Familiarity with logistics and supply chain processes. - Knowledge of customer service best practices and continuous improvement methodologies. - Additional language skills beyond English. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive compensation and potential contract extensions. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive company culture. - We offer access to modern tools and technologies to enhance your work experience. Ready to Apply? Please submit your resume and a cover letter outlining your relevant experience and why you are a great fit for this role to our careers portal at Innova Solutions. We look forward to hearing from you!

Facilitate communication and coordination between Services team and clients to ensure successful service delivery and client satisfaction. | Minimum 3 years experience in service management or client engagement with strong communication, project coordination, and conflict resolution skills. | Job Title: Services Engagement Supervisor Company Overview: Innova Solutions is a leading technology and consulting firm dedicated to delivering innovative solutions that drive business success. With a strong commitment to client satisfaction and operational excellence, Innova partners with organizations across various industries to optimize their service delivery and engagement strategies. Role Overview: As a Services Engagement Supervisor, you will play a pivotal role in ensuring seamless service operations by acting as the primary liaison between the Services team and clients. Your leadership will enable effective communication, coordination, and execution of service engagements to meet client expectations and drive project success. What You'll Do: - You will facilitate communication between the Services team and clients to ensure alignment on project goals and deliverables. - You will oversee the scheduling and coordination of service activities to maintain timely and efficient operations. - You will monitor service performance metrics and provide regular updates to stakeholders. - You will manage escalations and resolve issues promptly to maintain high client satisfaction. - You will collaborate with cross-functional teams to support continuous improvement initiatives. - You will ensure compliance with company policies and client requirements throughout service delivery. - You will assist in preparing reports and documentation related to service engagements. - You will support the onboarding and training of new team members as needed. What You Bring: - Minimum of 3 years of experience in service management or client engagement roles. - Strong communication and interpersonal skills to effectively liaise with clients and internal teams. - Proven ability to manage multiple projects and priorities in a fast-paced environment. - Experience with service performance monitoring and reporting tools. - Ability to handle escalations and resolve conflicts diplomatically. - Proficiency in remote work tools and technologies. Bonus Points If You Have: - Experience in the technology or consulting industry. - Familiarity with project management methodologies such as Agile or Scrum. - Certification in service management (e.g., ITIL) or project management (e.g., PMP). - Previous experience supervising remote teams. What We Offer: - We offer a fully remote work environment to support work-life balance. - We offer competitive contract compensation with potential for extension. - We offer opportunities for professional development and skill enhancement. - We offer a collaborative and inclusive company culture. - We offer flexible scheduling to accommodate diverse needs. Ready to Apply? To apply for the Services Engagement Supervisor position, please submit your resume and a cover letter detailing your relevant experience to careers@innovasolutions.com. We look forward to hearing from you!

Manage and process customer orders, provide pre-order support, collaborate with sales and logistics teams, maintain records, resolve discrepancies, and improve order management processes. | At least 3 years of experience in customer service or order management, proficiency with order management systems and CRM software, excellent communication and organizational skills, and ability to work remotely. | Job Title: Customer Service Representative 3 / Order Management Specialist Company Overview: Innova Solutions is a leading provider of innovative business solutions, dedicated to enhancing customer experiences through cutting-edge technology and exceptional service. With a strong commitment to remote work flexibility, Innova fosters a collaborative and inclusive environment where employees can thrive and grow. Role Overview: As a Customer Service Representative 3 / Order Management Specialist, you will play a critical role in managing pre-order activities and providing top-tier support to our customers. This position is designed for a detail-oriented professional who excels in communication and problem-solving within a fast-paced, remote work setting. What You'll Do: - You will manage and process customer orders accurately and efficiently. - You will provide timely and effective support for pre-order inquiries and issues. - You will collaborate with sales and logistics teams to ensure seamless order fulfillment. - You will maintain detailed records of customer interactions and transactions. - You will troubleshoot and resolve order discrepancies and customer concerns. - You will communicate proactively with customers to provide updates and gather feedback. - You will assist in improving order management processes and customer service protocols. - You will support contract management activities as needed. What You Bring: - You bring at least 3 years of experience in customer service or order management roles. - You have strong proficiency with order management systems and CRM software. - You possess excellent communication and interpersonal skills. - You demonstrate strong organizational skills and attention to detail. - You are comfortable working independently in a 100% remote environment. - You have the ability to multitask and manage time effectively under pressure. Bonus Points If You Have: - Experience in sales support or contract management. - Familiarity with logistics and supply chain processes. - Knowledge of industry-specific software tools. - Bilingual abilities or additional language skills. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive compensation and potential contract extensions. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive company culture. - We offer access to modern tools and technologies to enhance your work. Ready to Apply? Please submit your resume and a cover letter outlining your relevant experience to our careers portal at Innova Solutions. We look forward to hearing from you!

Coordinate and supervise service engagement activities, act as liaison between clients and Services team, monitor performance, resolve issues, and support continuous improvement. | Minimum 3 years experience in service management or client engagement, strong communication skills, project coordination experience, remote work proficiency, and basic contract management knowledge. | Job Title: Services Engagement Supervisor Company Overview: Innova Solutions is a leading technology and consulting firm dedicated to delivering innovative solutions that drive business success. With a strong commitment to client satisfaction and operational excellence, Innova partners with organizations across various industries to optimize their service delivery and engagement strategies. Role Overview: As a Services Engagement Supervisor, you will play a critical role in enabling all aspects of service delivery by acting as a liaison between the Services team and clients. Your focus will be on ensuring seamless communication, efficient service execution, and fostering strong client relationships to support project success. What You'll Do: - You will coordinate and supervise service engagement activities to ensure timely and quality delivery. - You will act as the primary point of contact between clients and the Services team, facilitating clear communication. - You will monitor service performance metrics and report on progress to stakeholders. - You will identify and resolve service delivery issues proactively to maintain client satisfaction. - You will collaborate with cross-functional teams to align service strategies with client needs. - You will support the onboarding and training of new team members to enhance service capabilities. - You will assist in contract management and ensure compliance with service agreements. - You will contribute to continuous improvement initiatives to optimize service processes. What You Bring: - Minimum of 3 years of experience in service management or client engagement roles. - Strong communication and interpersonal skills to manage client relationships effectively. - Proven ability to coordinate multiple projects and teams in a fast-paced environment. - Experience with remote work and virtual team collaboration tools. - Basic knowledge of contract management and service level agreements (SLAs). - Problem-solving skills with a proactive approach to issue resolution. Bonus Points If You Have: - Experience in the technology or consulting industry. - Familiarity with project management software such as Jira or Asana. - Certification in ITIL or related service management frameworks. - Previous experience supervising remote teams. What We Offer: - We offer a fully remote work environment to support work-life balance. - We offer competitive contract compensation with potential for extension. - We offer opportunities for professional development and skill enhancement. - We offer a collaborative and inclusive company culture. - We offer flexible working hours to accommodate diverse schedules. Ready to Apply? To apply for the Services Engagement Supervisor position, please submit your resume and a cover letter detailing your relevant experience to careers@innovasolutions.com. We look forward to hearing from you!

Manage and process customer orders, provide pre-order support, collaborate with sales and logistics, maintain records, resolve discrepancies, and support contract activities. | Minimum 3 years experience in customer service or order management, strong communication skills, proficiency with CRM and Microsoft Office, and ability to work remotely. | Job Title: Customer Service Representative 3 / Order Management Specialist Company Overview: Innova Solutions is a leading provider of innovative business solutions, dedicated to enhancing customer experiences through cutting-edge technology and exceptional service. With a strong commitment to remote work flexibility, Innova fosters a collaborative and inclusive environment where employees can thrive and grow. Role Overview: As a Customer Service Representative 3 / Order Management Specialist, you will play a crucial role in managing pre-order activities and providing top-tier support to our customers. This position is designed for a detail-oriented professional who excels in communication and problem-solving within a fast-paced, remote work setting. What You'll Do: - You will manage and process customer orders accurately and efficiently. - You will provide timely and effective support for pre-order inquiries and issues. - You will collaborate with sales and logistics teams to ensure seamless order fulfillment. - You will maintain detailed records of customer interactions and transactions. - You will troubleshoot and resolve order discrepancies and customer concerns. - You will communicate proactively with customers to provide updates and gather feedback. - You will assist in improving order management processes and customer service protocols. - You will support contract-related activities and ensure compliance with company policies. What You Bring: - Minimum of 3 years experience in customer service or order management roles. - Strong knowledge of order processing systems and CRM software. - Excellent communication and interpersonal skills. - Ability to work independently in a 100% remote environment. - Detail-oriented with strong organizational and multitasking abilities. - Proficient in Microsoft Office Suite and data entry. Bonus Points If You Have: - Experience in sales support or contract management. - Familiarity with logistics and supply chain processes. - Previous experience working in a fully remote role. - Additional language skills to support diverse customer base. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive compensation and potential contract extensions. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive company culture. - We offer access to modern tools and technologies to enhance your work experience. Ready to Apply? Please submit your resume and a cover letter outlining your relevant experience and why you are a great fit for this role to our careers portal at Innova Solutions. We look forward to hearing from you!

Manage and oversee service engagements by acting as a liaison between clients and the Services team to ensure quality delivery and client satisfaction. | At least 3 years of experience in service management or client engagement, strong communication skills, project management ability, and proficiency with service management tools. | Job Title: Services Engagement Supervisor Company Overview: Innova Solutions is a leading technology and consulting firm dedicated to delivering innovative solutions that drive business success. With a strong commitment to client satisfaction and operational excellence, Innova partners with organizations across various industries to optimize their service delivery and engagement strategies. Role Overview: As a Services Engagement Supervisor, you will play a pivotal role in ensuring seamless service operations by acting as the primary liaison between the Services team and clients. Your leadership will enable effective communication, coordination, and execution of service engagements to meet client expectations and drive continuous improvement. What You'll Do: - You will manage and oversee all aspects of service engagement to ensure timely and quality delivery. - You will act as the main point of contact between clients and the Services team, facilitating clear communication. - You will coordinate cross-functional teams to resolve service issues and improve client satisfaction. - You will monitor service performance metrics and report on key indicators to stakeholders. - You will lead regular status meetings and provide updates on service progress and challenges. - You will identify opportunities for process improvements and implement best practices. - You will support the onboarding and training of new team members to maintain high service standards. - You will ensure compliance with contractual obligations and company policies throughout service delivery. What You Bring: - Minimum of 3 years of experience in service management or client engagement roles. - Strong communication and interpersonal skills to effectively liaise with clients and internal teams. - Proven ability to manage multiple projects and priorities in a fast-paced environment. - Experience with remote team coordination and virtual collaboration tools. - Proficiency in service management software and Microsoft Office Suite. Bonus Points If You Have: - Experience in the technology or consulting industry. - Familiarity with contract management and compliance standards. - Certification in ITIL or related service management frameworks. - Demonstrated leadership skills with a track record of team development. What We Offer: - We offer a fully remote work environment to support work-life balance. - We offer competitive contract compensation with potential for extension. - We offer opportunities for professional growth and skill development. - We offer a collaborative and inclusive company culture. - We offer flexible scheduling to accommodate diverse needs. Ready to Apply? To apply, please submit your resume and a cover letter detailing your relevant experience to our recruitment team at careers@innovasolutions.com. We look forward to hearing from you!

Manage and process customer orders, provide pre-order support, collaborate with sales and logistics, maintain records, resolve issues, and support contract activities. | At least 3 years of customer service or order management experience, proficiency with order processing systems and CRM, strong communication, and ability to work remotely. | Job Title: Customer Service Representative 3 / Order Management Specialist Company Overview: Innova Solutions is a leading provider of innovative business solutions, dedicated to enhancing customer experiences through cutting-edge technology and exceptional service. With a strong commitment to remote work flexibility, Innova fosters a collaborative and inclusive environment where employees can thrive and grow. Role Overview: As a Customer Service Representative 3 / Order Management Specialist, you will play a crucial role in managing pre-order activities and providing top-tier support to our customers. This position is designed for a detail-oriented professional who excels in communication and problem-solving within a fast-paced, remote work setting. What You'll Do: - You will manage and process customer orders accurately and efficiently. - You will provide timely and effective support for pre-order inquiries and issues. - You will collaborate with sales and logistics teams to ensure seamless order fulfillment. - You will maintain detailed records of customer interactions and transactions. - You will troubleshoot and resolve order discrepancies and customer concerns. - You will assist in improving order management processes and customer service protocols. - You will communicate proactively with customers to provide updates and resolve issues. - You will support contract-related activities and ensure compliance with company policies. What You Bring: - You have at least 3 years of experience in customer service or order management roles. - You possess strong knowledge of order processing systems and CRM software. - You demonstrate excellent communication and interpersonal skills. - You are highly organized with strong attention to detail. - You have the ability to work independently in a 100% remote environment. - You are proficient in Microsoft Office Suite and other relevant business tools. Bonus Points If You Have: - Experience in a contract-based or temporary role environment. - Familiarity with sales support and contract management. - Previous experience working in a fully remote customer service role. - Knowledge of logistics and supply chain processes. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive compensation and potential contract extensions. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive company culture. - We offer access to modern tools and technologies to enhance your work experience. Ready to Apply? Please submit your resume and a cover letter outlining your relevant experience and why you are a great fit for this role to our careers portal at Innova Solutions. We look forward to hearing from you!

Act as liaison between Services team and clients to coordinate and monitor service delivery ensuring quality and timely execution. | Minimum 3 years experience in service management or client engagement with strong communication, project coordination, and remote work skills. | Job Title: Services Engagement Supervisor Company Overview: Innova Solutions is a leading technology and consulting firm dedicated to delivering innovative solutions that drive business success. With a strong commitment to client satisfaction and operational excellence, Innova partners with organizations across various industries to optimize their service delivery and engagement strategies. Role Overview: As a Services Engagement Supervisor, you will play a critical role in ensuring seamless service operations by acting as the primary liaison between the Services team and clients. Your leadership will enable effective communication, coordination, and execution of service engagements to meet client expectations and drive project success. What You'll Do: - You will act as the main point of contact between the Services team and clients to facilitate clear communication. - You will coordinate service delivery activities to ensure timely and quality execution of projects. - You will monitor service engagement progress and address any issues or risks proactively. - You will collaborate with cross-functional teams to align service objectives with client needs. - You will provide regular status updates and reports to stakeholders. - You will support the onboarding and training of new team members. - You will identify opportunities for process improvements within service engagements. - You will ensure compliance with company policies and client requirements throughout service delivery. What You Bring: - Minimum of 3 years of experience in service management or client engagement roles. - Strong communication and interpersonal skills to manage client relationships effectively. - Proven ability to coordinate multiple projects and teams simultaneously. - Experience working in a remote or virtual team environment. - Proficiency with project management tools and software. - Ability to analyze data and generate insightful reports. Bonus Points If You Have: - Experience in the technology or consulting industry. - Familiarity with contract management and service level agreements (SLAs). - Certification in project management (PMP, Agile, or similar). - Multilingual skills or experience working with international clients. What We Offer: - We offer a competitive salary package commensurate with experience. - We offer flexible remote work arrangements to support work-life balance. - We offer opportunities for professional development and career growth. - We offer a collaborative and inclusive company culture. - We offer access to cutting-edge tools and technologies. Ready to Apply? To apply, please submit your resume and a cover letter detailing your relevant experience to careers@innovasolutions.com. We look forward to hearing from you!

Manage and process customer orders, provide pre-order support, collaborate with sales and logistics teams, maintain records, resolve complaints, and support contract management. | At least 3 years of experience in customer service or order management, proficiency with order management systems and CRM, excellent communication and organizational skills, and ability to work remotely. | Job Title: Customer Service Representative 3 / Order Management Specialist Company Overview: Innova Solutions is a leading provider of innovative business solutions, dedicated to enhancing customer experiences through cutting-edge technology and exceptional service. With a strong commitment to remote work flexibility, Innova fosters a collaborative and inclusive environment where employees can thrive and grow. Role Overview: As a Customer Service Representative 3 / Order Management Specialist, you will play a crucial role in managing pre-order activities and providing top-tier support to our customers. This position is designed for a detail-oriented professional who excels in communication and problem-solving within a fast-paced, remote work setting. What You'll Do: - You will manage and process customer orders accurately and efficiently. - You will provide timely and effective support for pre-order inquiries and issues. - You will collaborate with sales and logistics teams to ensure seamless order fulfillment. - You will maintain detailed records of customer interactions and transactions. - You will troubleshoot and resolve customer complaints with professionalism and empathy. - You will assist in improving order management processes to enhance customer satisfaction. - You will communicate updates and changes to customers proactively. - You will support contract management and documentation as needed. What You Bring: - You bring at least 3 years of experience in customer service or order management roles. - You have strong proficiency with order management systems and CRM software. - You possess excellent verbal and written communication skills. - You demonstrate strong organizational skills and attention to detail. - You are comfortable working independently in a 100% remote environment. - You have the ability to handle multiple tasks and prioritize effectively under pressure. Bonus Points If You Have: - Experience in sales support or contract management. - Familiarity with logistics and supply chain processes. - Knowledge of customer service best practices and conflict resolution techniques. - Previous experience working in a technology-driven company. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive compensation and potential contract extensions. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive company culture. - We offer access to the latest tools and technologies to perform your job effectively. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for this role to our careers portal at Innova Solutions. We look forward to hearing from you!

Oversee service engagements by acting as liaison between Services team and clients, ensuring quality delivery and client satisfaction. | 3+ years in service management or client engagement, strong communication, leadership skills, and ability to work remotely. | Job Title: Services Engagement Supervisor Company Overview: Innova Solutions is a leading technology and consulting firm dedicated to delivering innovative solutions that drive business success. With a strong commitment to client satisfaction and operational excellence, Innova partners with organizations across various industries to optimize their service delivery and engagement strategies. Role Overview: As a Services Engagement Supervisor, you will play a critical role in ensuring seamless service operations by acting as the primary liaison between the Services team and clients. Your leadership will enable effective communication, coordination, and execution of service engagements to meet client expectations and drive continuous improvement. What You'll Do: - You will act as the main point of contact between the Services team and clients to facilitate clear communication and issue resolution. - You will oversee the daily operations of service engagements to ensure timely and quality delivery. - You will coordinate with cross-functional teams to align resources and priorities for service projects. - You will monitor service performance metrics and report on progress to stakeholders. - You will identify opportunities for process improvements and implement best practices. - You will manage escalations and work proactively to resolve client concerns. - You will support the onboarding and training of new team members. - You will contribute to the development of service engagement strategies and documentation. What You Bring: - Minimum of 3 years of experience in service management or client engagement roles. - Strong communication and interpersonal skills to manage client relationships effectively. - Proven ability to lead teams and coordinate cross-functional projects. - Experience with service delivery metrics and performance monitoring. - Ability to work independently in a remote environment with strong organizational skills. Bonus Points If You Have: - Experience in the technology or consulting industry. - Familiarity with CRM and service management software. - Project management certification (PMP or equivalent). - Previous experience in a supervisory or leadership role. What We Offer: - We offer a fully remote work environment to support work-life balance. - We offer competitive contract compensation. - We offer opportunities for professional development and skill enhancement. - We offer a collaborative and inclusive company culture. - We offer flexible scheduling to accommodate diverse needs. Ready to Apply? To apply for the Services Engagement Supervisor position, please submit your resume and a cover letter outlining your relevant experience to careers@innovasolutions.com. We look forward to hearing from you!

Provide exceptional customer support for pre-order activities and manage order processing efficiently to ensure customer satisfaction. | At least 3 years of experience in customer service or order management, proficiency with order management systems and CRM software, excellent communication skills, and ability to work remotely. | Job Title: Customer Service Representative 3 / Order Management Specialist Company Overview: Innova Solutions is a leading provider of innovative business solutions, dedicated to enhancing customer experiences through cutting-edge technology and exceptional service. With a strong commitment to remote work flexibility, Innova fosters a collaborative and inclusive environment where employees can thrive and grow. Role Overview: As a Customer Service Representative 3 / Order Management Specialist, you will play a crucial role in supporting pre-order activities and managing customer orders efficiently. This position is designed for a detail-oriented professional who excels in communication and problem-solving to ensure customer satisfaction and smooth order processing. What You'll Do: - You will provide exceptional customer support for pre-order inquiries and order management. - You will coordinate with sales and logistics teams to ensure timely order fulfillment. - You will manage order entry, tracking, and updates in the system. - You will resolve customer issues related to orders promptly and professionally. - You will maintain accurate records of customer interactions and transactions. - You will assist in identifying process improvements to enhance customer service efficiency. - You will communicate effectively with internal teams and customers to ensure clarity and satisfaction. - You will support contract management and documentation as needed. What You Bring: - You bring at least 3 years of experience in customer service or order management roles. - You have strong proficiency with order management systems and CRM software. - You possess excellent communication and interpersonal skills. - You demonstrate strong problem-solving abilities and attention to detail. - You are comfortable working in a fully remote environment with self-motivation. - You have the ability to manage multiple tasks and prioritize effectively. Bonus Points If You Have: - Experience in sales support or contract management. - Familiarity with ERP systems and data analysis tools. - Previous experience in a technology or solutions-oriented company. - Bilingual skills or additional language proficiency. What We Offer: - We offer a fully remote work environment promoting work-life balance. - We offer competitive compensation with potential contract extensions. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive company culture. - We offer flexible scheduling to accommodate diverse needs. Ready to Apply? To join our dynamic team at Innova Solutions, please submit your resume and a cover letter outlining your relevant experience and why you are the perfect fit for this role. We look forward to hearing from you!

Coordinate and supervise service engagement activities, act as liaison between services team and clients, monitor performance, manage escalations, collaborate with teams, and ensure compliance. | Minimum 3 years experience in service engagement or project management, strong communication skills, ability to manage multiple priorities, experience with remote work, proficiency in project management tools. | Job Title: Services Engagement Supervisor Company Overview: Innova Solutions is a leading technology and consulting firm dedicated to delivering innovative solutions that drive business success. With a strong commitment to client satisfaction and operational excellence, Innova partners with organizations across various industries to optimize their service delivery and engagement strategies. Role Overview: As a Services Engagement Supervisor, you will play a critical role in enabling all aspects of service delivery by acting as a liaison between the services team and clients. Your focus will be on ensuring seamless communication, efficient project execution, and high-quality service outcomes during the contract period. What You'll Do: - You will coordinate and supervise service engagement activities to meet client expectations and project timelines. - You will act as the primary point of contact between the services team and clients, facilitating clear and timely communication. - You will monitor service delivery performance and implement improvements to enhance client satisfaction. - You will manage escalations and resolve issues promptly to maintain service quality. - You will collaborate with cross-functional teams to align service strategies with client needs. - You will prepare and present regular status reports to stakeholders. - You will ensure compliance with contractual obligations and company policies. - You will support the onboarding and training of new team members as needed. What You Bring: - Minimum of 3 years of experience in service engagement, project management, or a related supervisory role. - Strong communication and interpersonal skills to effectively liaise with clients and internal teams. - Proven ability to manage multiple priorities and deliver results under tight deadlines. - Experience with remote work environments and virtual team coordination. - Proficiency in project management tools and Microsoft Office Suite. Bonus Points If You Have: - Experience in the technology or consulting industry. - Familiarity with customer relationship management (CRM) software. - Certification in project management (PMP, Agile, or similar). - Previous experience managing contract-based or temporary projects. What We Offer: - We offer a fully remote work environment to support work-life balance. - We offer competitive contract compensation. - We offer opportunities for professional development and skill enhancement. - We offer a collaborative and inclusive company culture. - We offer flexible scheduling to accommodate your needs. Ready to Apply? Please submit your resume and a brief cover letter outlining your relevant experience to our recruitment team at careers@innovasolutions.com. We look forward to hearing from you!

Manage and process customer orders, provide pre-order support, collaborate with sales and logistics, maintain records, troubleshoot issues, and support contract activities. | Minimum 3 years experience in customer service or order management, proficiency in CRM and Microsoft Office, strong communication and organizational skills, ability to work remotely. | Job Title: Customer Service Representative 3 / Order Management Specialist Company Overview: Innova Solutions is a leading provider of innovative business solutions, dedicated to enhancing customer experiences through cutting-edge technology and exceptional service. With a strong commitment to remote work flexibility, Innova fosters a collaborative and inclusive environment where employees can thrive and grow. Role Overview: As a Customer Service Representative 3 / Order Management Specialist, you will play a crucial role in managing pre-order activities and providing top-tier support to our customers. This position is designed for a detail-oriented professional who excels in communication and problem-solving within a fast-paced, remote work setting. What You'll Do: - You will manage and process customer orders accurately and efficiently. - You will provide timely and effective support for pre-order inquiries and issues. - You will collaborate with sales and logistics teams to ensure seamless order fulfillment. - You will maintain detailed records of customer interactions and order statuses. - You will troubleshoot and resolve customer concerns with professionalism and empathy. - You will assist in improving order management processes and customer service protocols. - You will communicate proactively with customers to provide updates and manage expectations. - You will support contract-related activities and ensure compliance with company policies. What You Bring: - You have at least 3 years of experience in customer service or order management roles. - You possess strong knowledge of order processing systems and CRM software. - You demonstrate excellent communication and interpersonal skills. - You are highly organized with strong attention to detail. - You have the ability to work independently in a remote environment. - You are proficient in Microsoft Office Suite, especially Excel. Bonus Points If You Have: - Experience in a contract or sales support role. - Familiarity with logistics and supply chain processes. - Previous experience working in a fully remote position. - Additional language skills beyond English. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive compensation and potential contract extensions. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive company culture. - We offer access to modern tools and technologies to enhance your work experience. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to our careers portal at www.innovasolutions.com/careers. We look forward to hearing from you!