Innova

Compensation

Full Description

Job Title: Services Engagement Supervisor Company Overview: Innova Solutions is a leading technology consulting firm dedicated to delivering innovative solutions to clients across various industries. With a strong commitment to excellence and customer satisfaction, Innova fosters a collaborative and dynamic work environment that encourages professional growth and development. Role Overview: As a Services Engagement Supervisor, you will play a critical role in ensuring seamless service delivery by acting as the primary liaison between the Services team and clients. Your leadership will drive engagement success, enhance communication, and support operational efficiency throughout the service lifecycle. What You'll Do: - You will coordinate and oversee all aspects of service engagement to ensure client satisfaction and project success. - You will act as the main point of contact between the Services team and clients, facilitating clear and timely communication. - You will monitor service delivery performance and implement improvements to optimize outcomes. - You will manage escalations and resolve issues promptly to maintain strong client relationships. - You will collaborate with cross-functional teams to align service strategies with client needs. - You will prepare and present regular reports on service engagement metrics and progress. - You will support the onboarding and training of new team members to maintain high service standards. - You will contribute to process development initiatives to enhance service delivery efficiency. What You Bring: - Minimum of 3 years of experience in service management, client engagement, or a related supervisory role. - Strong communication and interpersonal skills to effectively liaise with clients and internal teams. - Proven ability to manage multiple projects and priorities in a fast-paced environment. - Experience with remote team coordination and virtual collaboration tools. - Problem-solving mindset with the ability to handle escalations and conflict resolution. - Proficiency in service management software and reporting tools. Bonus Points If You Have: - Experience in the technology or consulting industry. - Familiarity with Agile methodologies and project management frameworks. - Certification in ITIL or related service management practices. - Previous experience working in a fully remote or distributed team environment. What We Offer: - We offer a competitive salary and contract terms with opportunities for extension. - We offer a fully remote work environment promoting work-life balance. - We offer professional development opportunities to support your career growth. - We offer a collaborative and inclusive company culture. - We offer access to cutting-edge tools and technologies to empower your work. Ready to Apply? To apply for the Services Engagement Supervisor position, please submit your resume and a cover letter detailing your relevant experience to careers@innovasolutions.com. We look forward to hearing from you!