Innova

Compensation

Full Description

Job Title: Services Engagement Supervisor Company Overview: Innova Solutions is a leading technology and consulting firm dedicated to delivering innovative solutions that drive business success. With a strong commitment to client satisfaction and operational excellence, Innova partners with organizations across various industries to optimize their service delivery and engagement strategies. Role Overview: As a Services Engagement Supervisor, you will play a critical role in enabling all aspects of service delivery by acting as a liaison between the services team and clients. Your focus will be on ensuring seamless communication, efficient project execution, and high-quality service outcomes during the contract period. What You'll Do: - You will coordinate and supervise service engagement activities to meet client expectations and project timelines. - You will act as the primary point of contact between the services team and clients, facilitating clear and timely communication. - You will monitor service delivery performance and implement improvements to enhance client satisfaction. - You will manage escalations and resolve issues promptly to maintain service quality. - You will collaborate with cross-functional teams to align service strategies with client needs. - You will prepare and present regular status reports to stakeholders. - You will ensure compliance with contractual obligations and company policies. - You will support the onboarding and training of new team members as needed. What You Bring: - Minimum of 3 years of experience in service engagement, project management, or a related supervisory role. - Strong communication and interpersonal skills to effectively liaise with clients and internal teams. - Proven ability to manage multiple priorities and deliver results under tight deadlines. - Experience with remote team coordination and virtual collaboration tools. - Problem-solving skills with a proactive approach to issue resolution. - Familiarity with service delivery frameworks and client relationship management. Bonus Points If You Have: - Experience in the technology or consulting industry. - Certification in project management (PMP, PRINCE2) or service management (ITIL). - Knowledge of CRM software and service engagement platforms. - Previous experience working in a fully remote environment. What We Offer: - We offer a competitive contract rate with the opportunity to extend based on performance. - We offer a flexible remote work environment to support work-life balance. - We offer professional development opportunities to enhance your skills and career growth. - We offer a collaborative and inclusive company culture that values your contributions. - We offer access to cutting-edge tools and resources to support your success. Ready to Apply? To apply for the Services Engagement Supervisor position, please submit your resume and a cover letter detailing your relevant experience to careers@innovasolutions.com. We look forward to hearing from you!