Innova

Compensation

Full Description

Job Title: Services Engagement Supervisor Company Overview: Innova Solutions is a leading technology and consulting firm dedicated to delivering innovative solutions that drive business success. With a strong commitment to client satisfaction and operational excellence, Innova partners with organizations across various industries to optimize their service delivery and engagement strategies. Role Overview: As a Services Engagement Supervisor, you will play a pivotal role in ensuring seamless service operations by acting as the primary liaison between the Services team and clients. Your leadership will enable effective communication, coordination, and execution of service engagements to meet client expectations and drive project success. What You'll Do: - You will manage and oversee all aspects of service engagements to ensure timely and quality delivery. - You will act as the main point of contact between clients and the Services team, facilitating clear communication. - You will coordinate cross-functional teams to resolve issues and optimize service workflows. - You will monitor service performance metrics and report on engagement progress to stakeholders. - You will identify opportunities for process improvements and implement best practices. - You will support contract management activities and ensure compliance with service agreements. - You will mentor and guide team members to enhance their performance and professional growth. - You will assist in preparing documentation and presentations for client meetings. What You Bring: - Minimum of 3 years of experience in service management or client engagement roles. - Strong communication and interpersonal skills to effectively liaise with clients and internal teams. - Proven ability to manage multiple projects and priorities in a fast-paced environment. - Experience with service delivery frameworks and contract management. - Proficiency in project management tools and Microsoft Office Suite. Bonus Points If You Have: - Experience working in a remote or virtual team environment. - Knowledge of IT service management (ITSM) methodologies such as ITIL. - Background in technology consulting or professional services. - Certification in project management (PMP, CAPM) or service management. What We Offer: - We offer a fully remote work environment to support work-life balance. - We offer competitive contract compensation with potential for extension. - We offer opportunities for professional development and skill enhancement. - We offer a collaborative and inclusive company culture. - We offer flexible scheduling to accommodate diverse needs. Ready to Apply? To apply, please submit your resume and a cover letter detailing your relevant experience to our careers portal at www.innovasolutions.com/careers. We look forward to hearing from you!