Innova

Compensation

Full Description

Job Title: Services Engagement Supervisor Company Overview: Innova Solutions is a leading provider of innovative technology and business solutions, dedicated to helping clients achieve operational excellence and drive growth. With a strong commitment to quality and customer satisfaction, Innova partners with organizations across various industries to deliver tailored services that meet their unique needs. Role Overview: As a Services Engagement Supervisor, you will play a critical role in ensuring seamless service delivery by acting as the primary liaison between the Services team and clients. Your leadership will enable effective communication, coordination, and execution of service engagements to meet client expectations and project goals. What You'll Do: - You will manage and oversee all aspects of service engagements to ensure timely and quality delivery. - You will act as the main point of contact between clients and the Services team, facilitating clear and consistent communication. - You will coordinate with cross-functional teams to align resources and resolve any service-related issues. - You will monitor service performance metrics and provide regular updates to stakeholders. - You will identify opportunities for process improvements and implement best practices. - You will support the onboarding and training of new team members to maintain high service standards. - You will handle escalations promptly and work towards effective resolution. - You will contribute to the development of service strategies that enhance client satisfaction. What You Bring: - Minimum of 3 years of experience in service management or client engagement roles. - Strong communication and interpersonal skills to manage client relationships effectively. - Proven ability to lead teams and coordinate cross-functional projects. - Experience with remote work environments and virtual team management. - Proficiency in service management tools and CRM software. - Excellent problem-solving skills and attention to detail. Bonus Points If You Have: - Experience in the technology or IT services industry. - Certification in ITIL or related service management frameworks. - Familiarity with project management methodologies such as Agile or Scrum. - Multilingual abilities to support diverse client bases. What We Offer: - We offer a competitive contract rate with the flexibility of remote work. - We offer opportunities for professional development and skill enhancement. - We offer a collaborative and supportive team environment. - We offer access to cutting-edge tools and technologies. - We offer the chance to work with a diverse portfolio of clients. Ready to Apply? Please submit your resume and a cover letter outlining your relevant experience to our recruitment team at careers@innovasolutions.com. We look forward to hearing from you!