Healthcare Financial, Inc.

Analyze healthcare claim data, develop dashboards, and ensure data integrity for healthcare analytics. | Requires 3-5 years in healthcare claims environment, proficiency in SQL, understanding of healthcare data formats, and knowledge of healthcare regulations. | Winner of the Best and Brightest® Companies to Work for in Boston and in the Nation by the National Association for Business Resources (NABR) for the third consecutive year Payer Expertise, Analytics Depth, and Pipeline Responsibility Are you passionate about using data to drive real change in healthcare? We’re looking for a Healthcare Claims Analytics Analyst to join our IT team and play a pivotal role in delivering accurate, high-quality demographic, eligibility, and claims data. In this role, you’ll bridge clinical concepts with technical expertise, transforming complex datasets into clear, actionable insights that help improve healthcare outcomes for vulnerable populations. You’ll collaborate across teams to validate, interpret, and visualize healthcare data, ensuring integrity, compliance, and usability. From building dashboards to analyzing Medicaid and Medicare data, your work will directly inform business decisions and strengthen the quality of services we deliver. Essential Functions & Responsibilities • Responsible for data collection, preprocessing and exploratory analysis of complex health care datasets. • Analyze incoming data from health plans to ensure accuracy and identify discrepancies or issues. • Analyze and interpret healthcare claim data to support/recommend decision-making processes. • Advanced SQL proficiency with experience writing complex queries, insightful reports, and dashboards against healthcare databases. • Transform raw data into actionable insights that support strategic business decisions. • Develop, maintain, and execute comprehensive QC checklists and validation frameworks to ensure data integrity. • Create detailed mapping documentation, maintain data dictionaries, and establish standardized approaches for clinical data interpretation. • Create, execute, and maintain ETL jobs and procedures to load, validate, and ensure the accuracy and integrity of healthcare claims and eligibility data. • Translate data findings into clear, concise reports and presentations for stakeholders at all levels. • Work with internal teams to enhance data processing workflows and reporting accuracy. Actively contribute innovative ideas and support ad hoc projects, including time-sensitive requests. • Other duties as assigned. Minimum Requirements Education • Bachelor's Degree in a relevant field such as Computer Science, Mathematics, Statistics, or Engineering. Equivalent experience may be considered. Experience • 3-5 years of experience in a Managed Care/Healthcare/Medical Insurance Claims environment, alongside in-depth knowledge of Medicaid and Medicare guidelines. • 3-5 years of experience in business intelligence and analytics, particularly in a healthcare environment where complex data analysis and report/dashboard development are key responsibilities. • Extensive experience with claims processing, medical terminology and coding systems. • In-depth understanding of 835 Remittance, 837 Claim, and 834 Enrollment file formats, with proven ability to interpret, analyze, and troubleshoot EDI transaction sets for accuracy and compliance. • Understanding of HIPAA, HITECH, and healthcare data governance requirements. • Hands-on experience with one or more ETL tools, such as Pentaho or Alteryx, to build, execute, and support data pipelines. • Hands-on experience in data cleaning, validation, and resolving generic problems across workflows and pipelines. Skills & Abilities • Understand claim payment methodologies such as Medicare, Medicaid, and Commercial Reimbursement. • Understanding of relational databases, data relationships and joins. • Excellent technical proficiency in tools such as ProgreSQL, and SQL Coding. Adept at queries. • Advanced SQL proficiency with experience writing complex queries, insightful reports and dashboards against healthcare databases. • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy. • Proficiency in Microsoft Office Suite, including Excel and Word. • Excellent written and verbal communication with ability to document complex mappings and present findings to varied audiences. • Detail-oriented with the ability to work independently and as part of a team. • Must possess a strong ability to understand business questions and translate them into analytical solutions. • Demonstrated ability to troubleshoot complex data mapping issues and develop creative solutions for non-standard data formats. Why Join Us • Make a Difference: Help improve access to vital benefits and services for low-income and disabled individuals. • Collaborative Environment: Join a supportive, mission-driven team that values your ideas. • Professional Growth: Opportunities for learning and advancement. • Competitive Compensation: Salary and benefits that reflect your expertise. • Flexibility: Work remotely or in a hybrid model that fits your life. At this time, HFI will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). Our Massachusetts based starting salary for this role ranges from $80K-$110K annually. The salary range does not reflect total compensation which includes base salary, benefits and other options. EEO Statement HFI is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. HFI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. HFI will not tolerate discrimination or harassment based on any of these characteristics. HFI encourages applicants of all ages.

Provide exceptional customer service by handling inbound calls, resolving billing inquiries, and maintaining accurate records. | 1-2 years of call center or customer service experience, strong communication skills, proficiency with computer systems, and ability to handle high-pressure situations. | Job Title: Call Center Representative Company Overview: Healthcare Financial, Inc. is a leading provider of healthcare financial services dedicated to improving patient experiences and streamlining healthcare payments. Recognized as one of the Best and Brightest® Companies to Work for in Boston and nationally by the National Association for Business Resources (NABR) for three consecutive years, we pride ourselves on fostering a dynamic and supportive work environment. Role Overview: As a Call Center Representative, you will be the frontline ambassador for Healthcare Financial, Inc., providing exceptional customer service and support to our clients. Your role is vital in resolving inquiries, assisting with billing questions, and ensuring a positive experience for every caller. What You'll Do: - You will handle inbound calls from patients and clients, addressing their questions and concerns with professionalism and empathy. - You will assist callers with billing inquiries, payment processing, and account updates. - You will document all interactions accurately in our customer relationship management system. - You will collaborate with internal teams to resolve complex issues and escalate when necessary. - You will maintain up-to-date knowledge of company policies, procedures, and healthcare financial regulations. - You will contribute to team goals by meeting or exceeding performance metrics. - You will participate in ongoing training to enhance your skills and product knowledge. What You Bring: - You have at least 1-2 years of experience in a call center or customer service role, preferably in healthcare or financial services. - You possess excellent verbal and written communication skills. - You are proficient with computer systems and comfortable learning new software. - You demonstrate strong problem-solving abilities and attention to detail. - You have the ability to remain calm and professional in high-pressure situations. Bonus Points If You Have: - Experience with healthcare billing or insurance processes. - Familiarity with CRM software such as Salesforce or similar platforms. - Bilingual skills, especially in Spanish or other commonly spoken languages. - Previous experience working in a fast-paced, metrics-driven environment. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer paid time off and holiday pay to support your work-life balance. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive workplace culture recognized nationally. - We offer flexible scheduling options to accommodate your needs. Ready to Apply? Visit https://jobs.hfihealthcare.com/search to submit your application and join our award-winning team today!

Provide exceptional customer service by handling inbound calls, resolving billing inquiries, and documenting interactions accurately. | Minimum 2 years of call center or customer service experience, proficiency with CRM software, strong communication and problem-solving skills. | Job Title: Call Center Representative Company Overview: Healthcare Financial, Inc. is a leading provider of healthcare financial services dedicated to improving patient experiences and streamlining healthcare payments. Recognized as one of the Best and Brightest® Companies to Work for in Boston and nationally by the National Association for Business Resources (NABR) for three consecutive years, we pride ourselves on fostering a dynamic and supportive work environment. Role Overview: As a Call Center Representative, you will be the frontline ambassador for Healthcare Financial, Inc., providing exceptional customer service and support to patients and clients. Your role is vital in resolving inquiries, assisting with billing questions, and ensuring a positive experience for all callers. What You'll Do: - You will handle inbound calls from patients and clients, addressing their questions and concerns with professionalism and empathy. - You will assist callers with billing inquiries, payment processing, and account updates. - You will document all interactions accurately in the company’s CRM system. - You will collaborate with internal teams to resolve complex issues and escalate when necessary. - You will maintain up-to-date knowledge of company policies, procedures, and healthcare regulations. - You will contribute to team goals by meeting or exceeding performance metrics. - You will participate in ongoing training to enhance your skills and product knowledge. What You Bring: - Minimum of 2 years experience in a call center or customer service role, preferably in healthcare or financial services. - Strong communication skills, both verbal and written, with the ability to handle sensitive information confidentially. - Proficiency with CRM software and Microsoft Office Suite. - Ability to multitask and manage time effectively in a fast-paced environment. - Empathy and problem-solving skills to provide excellent customer support. Bonus Points If You Have: - Experience with healthcare billing systems or medical terminology. - Bilingual abilities, especially in Spanish or other commonly spoken languages. - Previous experience working in a remote or hybrid call center environment. - Certification in customer service or related fields. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer paid time off and flexible scheduling to support work-life balance. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive workplace culture recognized nationally. - We offer employee wellness programs and team-building activities. Ready to Apply? Visit https://jobs.hfihealthcare.com/search to submit your application and join our dynamic team making a meaningful impact in healthcare financial services.

Serve as the primary contact for members, resolving inquiries and providing support through effective communication and problem-solving. | At least 2 years of call center or customer service experience, proficiency with CRM software, strong communication skills, and ability to manage high call volumes with empathy. | Job Title: Call Center Representative / Member Liaison Company Overview: Healthcare Financial, Inc. is a leading provider of financial services tailored to the healthcare industry. Recognized as one of the Best and Brightest® Companies to Work for in Boston and nationwide by the National Association for Business Resources (NABR) for three consecutive years, we pride ourselves on fostering a supportive and dynamic work environment where employees can thrive and make a meaningful impact. Role Overview: As a Call Center Representative / Member Liaison, you will be the primary point of contact for our members, assisting them in navigating complex healthcare financial systems. Your role is essential in delivering exceptional customer service, resolving inquiries, and ensuring members have a positive experience with our services. What You'll Do: - You will answer inbound calls promptly and professionally, addressing member questions and concerns. - You will assist members in understanding their financial accounts and payment options. - You will resolve billing discrepancies and escalate issues when necessary. - You will document all member interactions accurately in our CRM system. - You will collaborate with internal teams to ensure timely resolution of member issues. - You will provide clear and empathetic communication to support members through complex processes. - You will participate in ongoing training to stay current with company policies and healthcare regulations. - You will contribute to team goals by maintaining high customer satisfaction scores. What You Bring: - Minimum of 2 years experience in a call center or customer service role, preferably in healthcare or financial services. - Strong communication skills, both verbal and written, with the ability to explain complex information clearly. - Proficiency with CRM software and Microsoft Office Suite. - Ability to handle high call volumes while maintaining professionalism and empathy. - Excellent problem-solving skills and attention to detail. - Flexibility to work various shifts, including evenings and weekends if needed. Bonus Points If You Have: - Experience with healthcare billing and insurance processes. - Bilingual abilities, especially in Spanish or other commonly spoken languages. - Familiarity with HIPAA regulations and compliance standards. - Previous experience in a member liaison or patient advocacy role. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer a 401(k) retirement plan with company matching. - We offer paid time off and flexible scheduling options. - We offer opportunities for professional development and career advancement. Ready to Apply? To join our dedicated team at Healthcare Financial, Inc., please submit your resume and cover letter through our careers page or email us directly at careers@healthcarefinancial.com. We look forward to hearing from you!

Provide exceptional customer service by handling inbound calls, resolving billing inquiries, and maintaining accurate customer records. | Minimum 2 years call center or customer service experience, strong communication skills, proficiency with call center software, and a high school diploma or equivalent. | Job Title: Call Center Representative Company Overview: Healthcare Financial, Inc. is a leading provider of healthcare financial services dedicated to improving patient experiences and streamlining healthcare payments. Recognized as one of the Best and Brightest® Companies to Work for in Boston and nationwide by the National Association for Business Resources (NABR) for three consecutive years, we pride ourselves on fostering a dynamic and supportive work environment. Role Overview: As a Call Center Representative, you will be the frontline ambassador for Healthcare Financial, Inc., providing exceptional customer service and support to patients and healthcare providers. Your role is vital in resolving inquiries, managing accounts, and ensuring a positive experience for all callers. What You'll Do: - You will handle inbound calls from patients and healthcare providers with professionalism and empathy. - You will resolve billing inquiries and provide clear explanations of account information. - You will document and update customer information accurately in the system. - You will collaborate with internal teams to resolve complex issues efficiently. - You will maintain compliance with company policies and healthcare regulations. - You will contribute to continuous improvement initiatives to enhance customer satisfaction. - You will meet or exceed individual and team performance goals. What You Bring: - Minimum of 2 years experience in a call center or customer service role, preferably in healthcare or financial services. - Strong communication skills with the ability to handle difficult conversations tactfully. - Proficiency with call center software and Microsoft Office Suite. - Ability to multitask and manage time effectively in a fast-paced environment. - High school diploma or equivalent; associate degree or higher preferred. Bonus Points If You Have: - Experience with healthcare billing systems or medical terminology. - Bilingual skills, especially in Spanish or other commonly spoken languages. - Previous experience working in a healthcare financial services company. - Certification in customer service or related fields. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer paid time off and flexible scheduling to support work-life balance. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive workplace culture recognized nationally. - We offer employee wellness programs and community engagement initiatives. Ready to Apply? Visit https://jobs.hfihealthcare.com/search to submit your application and join our award-winning team today!

Handle inbound customer calls, assist with billing inquiries, document interactions, collaborate with teams, and meet performance goals. | 1-2 years of call center or customer service experience, strong communication skills, computer proficiency, and ability to handle high-pressure situations. | Job Title: Call Center Representative Company Overview: Healthcare Financial, Inc. is a leading provider of healthcare financial services dedicated to improving patient experiences and streamlining healthcare payments. Recognized as one of the Best and Brightest® Companies to Work for in Boston and nationwide by the National Association for Business Resources (NABR) for three consecutive years, we pride ourselves on fostering a dynamic and supportive work environment. Role Overview: As a Call Center Representative, you will be the first point of contact for our clients and patients, providing exceptional customer service and support. Your role is vital in resolving inquiries, assisting with billing questions, and ensuring a positive experience for all callers. What You'll Do: - You will handle inbound calls professionally and efficiently, addressing customer inquiries and concerns. - You will assist customers with billing questions, payment processing, and account updates. - You will document all interactions accurately in our customer relationship management system. - You will collaborate with internal teams to resolve complex issues and escalate when necessary. - You will maintain up-to-date knowledge of company products, services, and policies. - You will contribute to team goals by meeting or exceeding performance metrics. - You will provide feedback to management to improve customer service processes. What You Bring: - You bring at least 1-2 years of experience in a call center or customer service role. - You have excellent verbal and written communication skills. - You are proficient with computer systems and able to learn new software quickly. - You demonstrate strong problem-solving abilities and attention to detail. - You have the ability to remain calm and professional in high-pressure situations. Bonus Points If You Have: - Experience in healthcare or financial services industries. - Familiarity with billing systems and payment processing. - Bilingual skills, especially in Spanish. - Previous experience with CRM software such as Salesforce or similar platforms. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer paid time off and holiday pay to support work-life balance. - We offer ongoing training and professional development opportunities. - We offer a supportive and inclusive workplace culture recognized nationally. - We offer opportunities for career growth within a thriving company. Ready to Apply? Visit https://jobs.hfihealthcare.com/search to submit your application and join our dynamic team making a meaningful impact in healthcare finance.

Provide exceptional customer service by handling inbound calls, resolving billing inquiries, and maintaining accurate records while collaborating with internal teams. | 1-2 years of call center or customer service experience, strong communication skills, proficiency with CRM software, and ability to multitask in a fast-paced environment. | Job Title: Call Center Representative Company Overview: Healthcare Financial, Inc. is a leading provider of healthcare financial services dedicated to improving patient experiences and streamlining healthcare payments. Recognized as one of the Best and Brightest® Companies to Work for in Boston and nationwide by the National Association for Business Resources (NABR) for three consecutive years, we pride ourselves on fostering a dynamic and supportive work environment. Role Overview: As a Call Center Representative, you will be the frontline ambassador for Healthcare Financial, Inc., providing exceptional customer service and support to our clients. Your role is vital in resolving inquiries, assisting with billing questions, and ensuring a positive experience for every caller. What You'll Do: - You will handle inbound calls from patients and clients, addressing their questions and concerns with professionalism and empathy. - You will assist callers with billing inquiries, payment processing, and account updates. - You will document all interactions accurately in our customer relationship management system. - You will collaborate with internal teams to resolve complex issues and escalate when necessary. - You will maintain up-to-date knowledge of company policies, procedures, and healthcare regulations. - You will contribute to team goals by meeting or exceeding performance metrics. - You will participate in ongoing training to enhance your skills and product knowledge. What You Bring: - Minimum of 1-2 years of experience in a call center or customer service role, preferably in healthcare or financial services. - Strong communication skills, both verbal and written, with the ability to handle sensitive information confidentially. - Proficiency with CRM software and Microsoft Office Suite. - Ability to multitask and manage time effectively in a fast-paced environment. - Empathy and patience when dealing with diverse customer needs. Bonus Points If You Have: - Experience with healthcare billing and insurance processes. - Bilingual abilities, especially in Spanish or other commonly spoken languages. - Familiarity with HIPAA regulations and compliance standards. - Previous experience working in a remote or hybrid call center setting. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer paid time off and holiday pay to support work-life balance. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive workplace culture recognized for excellence. - We offer flexible scheduling options to accommodate your lifestyle. Ready to Apply? Visit https://jobs.hfihealthcare.com/search to submit your application and join our award-winning team today!

Serve as the primary contact for members, resolving inquiries and providing support related to healthcare financial services. | At least 2 years of customer service experience, proficiency with CRM and Microsoft Office, strong communication and problem-solving skills. | Job Title: Call Center Representative / Member Liaison Company Overview: Healthcare Financial, Inc. is a leading provider of financial services tailored to the healthcare industry. Recognized as one of the Best and Brightest® Companies to Work for in Boston and nationally by the National Association for Business Resources (NABR) for three consecutive years, we pride ourselves on fostering a supportive and dynamic work environment where employees can thrive and make a meaningful impact. Role Overview: As a Call Center Representative / Member Liaison, you will be the primary point of contact for our members, assisting them in navigating complex healthcare financial systems. Your role is essential in delivering exceptional customer service, resolving inquiries, and ensuring members have a positive experience with our services. What You'll Do: - You will handle inbound calls from members, addressing their questions and concerns with empathy and professionalism. - You will assist members in understanding their financial statements and payment options. - You will resolve billing issues and coordinate with internal departments to ensure timely solutions. - You will document all member interactions accurately in our CRM system. - You will identify opportunities to improve member satisfaction and communicate feedback to management. - You will stay informed about company policies, procedures, and healthcare financial regulations. - You will participate in ongoing training to enhance your product knowledge and customer service skills. What You Bring: - Minimum of 2 years experience in a call center or customer service role, preferably in healthcare or financial services. - Strong communication skills, both verbal and written, with the ability to explain complex information clearly. - Proficiency with CRM software and Microsoft Office Suite. - Ability to handle high call volumes while maintaining a positive and professional demeanor. - Excellent problem-solving skills and attention to detail. Bonus Points If You Have: - Experience working in healthcare finance or insurance. - Bilingual abilities, especially in Spanish or other commonly spoken languages. - Familiarity with HIPAA regulations and compliance standards. - Previous experience in a member liaison or patient advocacy role. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer paid time off and flexible scheduling to support work-life balance. - We offer opportunities for professional development and career advancement. - We offer a supportive team environment recognized for excellence and innovation. - We offer employee wellness programs and community engagement initiatives. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to our careers portal at www.healthcarefinancialinc.com/careers. We look forward to hearing from you!

Serve as the primary contact for members, handling inquiries, resolving billing issues, and ensuring a positive customer experience. | At least 2 years of call center or customer service experience, strong communication skills, CRM proficiency, and ability to manage high call volumes professionally. | Job Title: Call Center Representative / Member Liaison Company Overview: Healthcare Financial, Inc. is a leading provider of financial services tailored to the healthcare industry. Recognized as one of the Best and Brightest® Companies to Work for in Boston and nationally by the National Association for Business Resources (NABR) for three consecutive years, we pride ourselves on fostering a supportive and dynamic work environment where employees can thrive and make a meaningful impact. Role Overview: As a Call Center Representative / Member Liaison, you will be the primary point of contact for our members, assisting them in navigating complex healthcare financial systems. Your role is essential in delivering exceptional customer service, resolving inquiries, and ensuring members have a positive experience with our services. What You'll Do: - You will handle inbound calls from members, addressing questions and concerns with professionalism and empathy. - You will assist members in understanding their financial accounts and payment options. - You will resolve billing discrepancies and escalate issues when necessary. - You will document all member interactions accurately in our CRM system. - You will collaborate with internal teams to ensure timely resolution of member issues. - You will provide feedback to management on recurring member concerns to improve service quality. - You will maintain up-to-date knowledge of company policies, procedures, and healthcare financial regulations. What You Bring: - Minimum of 2 years experience in a call center or customer service role, preferably in healthcare or financial services. - Strong communication skills, both verbal and written, with the ability to convey complex information clearly. - Proficiency with CRM software and Microsoft Office Suite. - Ability to handle high call volumes while maintaining attention to detail and professionalism. - Problem-solving skills and the ability to remain calm under pressure. Bonus Points If You Have: - Experience working in healthcare finance or insurance. - Bilingual abilities, especially in Spanish or other commonly spoken languages. - Familiarity with HIPAA regulations and compliance. - Previous experience in a member liaison or patient advocacy role. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer paid time off and flexible scheduling to support work-life balance. - We offer ongoing training and professional development opportunities. - We offer a supportive team environment recognized for excellence and innovation. - We offer employee wellness programs and community engagement initiatives. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to our careers portal at www.healthcarefinancialinc.com/careers. We look forward to welcoming you to our team!

Serve as the primary contact for members, resolving inquiries and providing support related to healthcare financial services. | Minimum 2 years call center or customer service experience, strong communication and problem-solving skills, proficiency with CRM software. | Job Title: Call Center Representative / Member Liaison Company Overview: Healthcare Financial, Inc. is a leading provider of financial services tailored to the healthcare industry. Recognized nationally for our commitment to employee satisfaction and excellence, we have been honored as one of the Best and Brightest® Companies to Work for in Boston and across the nation by the National Association for Business Resources (NABR) for three consecutive years. Our dynamic team is dedicated to making a meaningful impact by supporting members through complex healthcare financial processes. Role Overview: As a Call Center Representative / Member Liaison, you will serve as the primary point of contact for our members, helping them navigate complex healthcare financial systems with empathy and professionalism. Your role is crucial in ensuring members receive timely, accurate information and support, enhancing their overall experience with our services. What You'll Do: - You will answer inbound calls from members, providing clear and compassionate assistance. - You will resolve member inquiries related to billing, payments, and account status. - You will document all member interactions accurately in our CRM system. - You will collaborate with internal departments to resolve complex member issues. - You will educate members on available financial assistance programs and payment options. - You will maintain up-to-date knowledge of company policies and healthcare financial regulations. - You will contribute to team goals by meeting or exceeding performance metrics. - You will participate in ongoing training to enhance your skills and knowledge. What You Bring: - Minimum of 2 years experience in a call center or customer service role, preferably in healthcare or financial services. - Strong communication skills with the ability to handle sensitive situations with empathy. - Proficiency in using CRM software and Microsoft Office Suite. - Ability to multitask and manage time effectively in a fast-paced environment. - Detail-oriented with strong problem-solving skills. Bonus Points If You Have: - Experience working in healthcare finance or insurance. - Bilingual abilities, especially in Spanish or other commonly spoken languages. - Familiarity with HIPAA regulations and compliance standards. - Previous experience in a member liaison or patient advocacy role. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer paid time off and flexible scheduling to support work-life balance. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work environment recognized for excellence. - We offer employee wellness programs and community engagement initiatives. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience and why you are passionate about helping others to our careers portal at www.healthcarefinancialinc.com/careers. We look forward to welcoming you to our team!

Serve as the primary contact for members, handling inquiries, resolving billing issues, and ensuring a positive customer experience. | At least 2 years of call center or customer service experience, strong communication skills, CRM proficiency, and ability to manage high call volumes professionally. | Job Title: Call Center Representative / Member Liaison Company Overview: Healthcare Financial, Inc. is a leading provider of financial services tailored to the healthcare industry. Recognized as one of the Best and Brightest® Companies to Work for in Boston and nationwide by the National Association for Business Resources (NABR) for three consecutive years, we pride ourselves on fostering a supportive and dynamic work environment where employees can thrive and make a meaningful impact. Role Overview: As a Call Center Representative / Member Liaison, you will be the primary point of contact for our members, assisting them in navigating complex healthcare financial systems. Your role is essential in delivering exceptional customer service, resolving inquiries, and ensuring members have a positive experience with our services. What You'll Do: - You will answer inbound calls promptly and professionally, addressing member questions and concerns. - You will assist members in understanding their financial accounts and payment options. - You will resolve billing discrepancies and escalate issues when necessary. - You will document all member interactions accurately in our CRM system. - You will collaborate with internal teams to ensure timely resolution of member issues. - You will provide clear and empathetic communication to support member satisfaction. - You will stay informed about company policies and healthcare financial regulations. - You will contribute to continuous improvement initiatives within the call center. What You Bring: - Minimum of 2 years experience in a call center or customer service role, preferably in healthcare or financial services. - Strong communication skills, both verbal and written. - Proficiency with CRM software and Microsoft Office Suite. - Ability to handle high call volumes with professionalism and patience. - Excellent problem-solving skills and attention to detail. - Ability to work effectively both independently and as part of a team. Bonus Points If You Have: - Experience with healthcare billing and insurance processes. - Bilingual abilities, especially in Spanish. - Familiarity with HIPAA regulations and compliance. - Previous experience in a member liaison or patient advocacy role. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer paid time off and flexible scheduling to support work-life balance. - We offer ongoing training and professional development opportunities. - We offer a supportive and inclusive workplace culture. - We offer employee recognition programs and wellness initiatives. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to our careers portal at www.healthcarefinancialinc.com/careers. We look forward to welcoming you to our team!