Healthcare Financial, Inc.

Compensation

Full Description

Job Title: Call Center Representative / Member Liaison Company Overview: Healthcare Financial, Inc. is a leading provider of financial services tailored to the healthcare industry. Recognized nationally for our commitment to employee satisfaction and excellence, we have been honored as one of the Best and Brightest® Companies to Work for in Boston and across the nation by the National Association for Business Resources (NABR) for three consecutive years. Our dynamic team is dedicated to making a meaningful impact by supporting members through complex healthcare financial processes. Role Overview: As a Call Center Representative / Member Liaison, you will serve as the primary point of contact for our members, helping them navigate complex healthcare financial systems with empathy and professionalism. Your role is crucial in ensuring members receive timely, accurate information and support, enhancing their overall experience with our services. What You'll Do: - You will answer inbound calls from members, providing clear and compassionate assistance. - You will resolve member inquiries related to billing, payments, and account status. - You will document all member interactions accurately in our CRM system. - You will collaborate with internal departments to resolve complex member issues. - You will educate members on available financial assistance programs and payment options. - You will maintain up-to-date knowledge of company policies and healthcare financial regulations. - You will contribute to team goals by meeting or exceeding performance metrics. - You will participate in ongoing training to enhance your skills and knowledge. What You Bring: - Minimum of 2 years experience in a call center or customer service role, preferably in healthcare or financial services. - Strong communication skills with the ability to handle sensitive situations with empathy. - Proficiency in using CRM software and Microsoft Office Suite. - Ability to multitask and manage time effectively in a fast-paced environment. - Detail-oriented with strong problem-solving skills. Bonus Points If You Have: - Experience working in healthcare finance or insurance. - Bilingual abilities, especially in Spanish or other commonly spoken languages. - Familiarity with HIPAA regulations and compliance standards. - Previous experience in a member liaison or patient advocacy role. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer paid time off and flexible scheduling to support work-life balance. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work environment recognized for excellence. - We offer employee wellness programs and community engagement initiatives. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience and why you are passionate about helping others to our careers portal at www.healthcarefinancialinc.com/careers. We look forward to welcoming you to our team!